flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.
Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.
Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.
No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!
The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted.
No TVs. It's great that you can watch movies and TV shows on your tablet, phone, etc., but it's important to know this before take-off. I wasn't able to watch anything (except Asian films) on my iPad because I didn't have the United App. I would have appreciated an e-mail before take off so I could download the appropriate apps, which you can't do once in the air without full wi-fi access.
The food was not sufficient. Only one choice of food which is pasta was served as the chicken was finished. This happened in both flights. They didn't have enough drinks as well.Boarding took a long time. More staff needed to ease boarding stress
Food was ok, seat close to the bathroom
Good movie but the plane was old and the seats didn't have their own monitors to watch, only the ones hanging from the ceiling....
First of all, this was a UNITED flight...going to Frankfurt from SFO was with Lufthansa, and it was amazing! Going back was with UA and it was bad. What a difference! Staff was unpleasant, everyone seemed stressed, rushed and simply unhappy to be there. Bad attitude in sime cases. Next time I'll make sure I check who is actually OPERATING the flights....
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