Boarding was a complete mess. The whole system went down. People got wrong seat for the first half an hour.
The website check in was poor. Baggage fees were in US dollars but registered in Canadian dollars. The site would not accept my credit card. Scanning the passport was the worst. Someone from United needs to try the process. I’m not a novice with tech and I have to say this was a bad experience. Everything else was great.
We boarded the plane and were about to take off when we were notified that the tires had to be checked. Upon inspection, they were found to need replacement, so the entire plane had to be deboarded. After we exited the plane, United staff forced us to stay in the gate area by posting "Do Not Exit" signs on the doors connecting the gate area to the terminal. Many of us had already rebooked our flights and had no checked bags, but they told us we could not leave. This seemed inappropriate to hold people under false pretenses. When the agent told us we could leave, I asked them to please take down the "Do Not Exit" signs, as they were misleading. The agent refused, and I told them that it didn't feel right to hold people like that.
Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.
Prefer not to have an almost 3 hour delay with useless communication that wasn't accurate.
Boarding was smooth and efficient. The only food was some pretzels, but it was a short flight. Not much to order if you were hungry.
Crew were welcoming, accommodating and they worked hard to find places for all carry on.
Seats very comfortable; service efficient and pleasant; flight was on-time; boarding organized.
Starlink is great Crew was polite Business class didn’t get a welcome drink just water and snacks were ok
very average service no complimentary alcoholics drinks unlike other airlines such as Porter airlines No decent seats available during check-in time the day before
Delay caused us to miss connecting flight and 3 hour layover. All connecting flights my wife and I couldn’t sit together. Once arrived luggage arrived 4 days later
Delay, after delay, after delay. It was hard as an adult travelling alone. I felt bad for the families with young children to entertain for several hours. Agents and crew performed to their usual good standard. Air Canada, never again.
Lovely flight.....only cold drinks and no more complimentary cookies!
It was good. Short flight and the crew were well organized. I find the seats a little close together. I am tall so more leg room would always be welcome.
I found check in difficult because I could only pull up one passenger. I got help.
Flyt was changed but got me back to Victoria. Will fly with AirCanada anytime. Thank you
Flying to Fredrickton from Toronto on July 10 was horrible worst flight ever
For me was not enough water. + 200 ml would be perfect… Generally it was good.
My bag didn’t follow me as it was supposed to leaving me without my bag for the first 12 hours of my 3 day trip. My bag got broken during this time.
Typical Air Canada two hours delayed. I’m so tired of flying with Air Canada. I’ve flown six times in the past two weeks and every single flight has been delayed. Air Canada needs to get their stuff together
