Daily cleaning, installation of cabin HEPA filters
|March||Best time to beat the crowds with an average 4% drop in price.|
|July||Most popular time to fly with an average 27% increase in price.|
Average price round-trip
|$1,096||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Europe.
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Scores according to KAYAK customer reviews
Pros: "You know what you are getting with Delta"
Cons: "The economy seats were really tiny, this made the flight fairly uncomfortable"
Cons: "Everything was great!"
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Cons: "If my baggage arrived"
Pros: "Friendly crew"
Cons: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."
Pros: "Crew was very friendly. Food was excellent"
Pros: "Overall was a good experience"
Cons: "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
Pros: "Crew was great."
Cons: "A bit warm and the B777 blowers not in the easiest location to reach."
Cons: "more leg room is needed"
Cons: "Don't call it "food." the meals were terrible. Also stop creating so much single use plastic."
Pros: "The food and drinks on this Delta flight was much better than when I flew with them years ago. I was pleasantly surprised. Good entertainment too. Saw two movies I missed in the theaters..."
Cons: "The legroom was decent, but I couldn't get comfortable. Pillow or no pillow, the headrest just felt wrong."
Pros: "very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip."
Cons: "Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that."
Pros: "We left an overcoat on the plane after the long flight and did not realize our area until we were in the baggage claim area. The Delta agent in Paris was most helpful. He went above and beyond to retrieve our coat. Good job Delta!"
Pros: "Friendly service, smooth flight"
Cons: "Some seats were double booked, which was not realized until the plane was fully boarded, which caused very late departure, which almost caused us to miss our connection in Paris. Also the bathroom became a mess - slow to restock toilet paper, etc."
Cons: "Not much legroom."
Pros: "Food was okay. Everything else was great!"
Pros: "wonderfu crew... very helpul`"
Cons: "Did not serve the food we asked Limited choice of movies"
Cons: "The food was just ok."
Pros: "Food and service was amazing."
Pros: "The crew was awesome and helped out tremendously when anything was needed!"
Pros: "The food and the service"
Pros: "Good food. Great service"
Cons: "Small seats. Crowded."
Pros: "Food and movies were good."
Cons: "Didn't leave on time."
Cons: "No check in to Minsk from Paris"
Pros: "I love how attentive the crew was. Food and beverages we’re always available and I even had the chance to rest."
Cons: "Seats not very comfortable-very close quartered"
Pros: "Left on time. Arrived on time. Seat was ok. Meal was ok. Crew was professional."
Cons: "Long wait at immigration in Paris (not Delta's fault)"
Pros: "Crew was excellent everything served was of great quality, all the amenities were solid and flight was comfortable and on time."
Cons: "The only complaint was the extreme use of air conditioning that made it a necessity to use many blankets to keep warm from freezing."
Cons: "Like everyone says - could use more leg room. Theres no way to stretch legs which is a problem on ling flights. Why not lift up the seats by a few inches? This would create more leg room underneath without changing the number of seats and doesnt impact the head room much."
Pros: "Good food (for economy), lots of little perks (like eye shades), and most importantly, excellent service from the flight attendants. One of my best transatlantic flights."
Pros: "Free first checked bag, comfy seats"
Cons: "Would have liked more movie selection"
Pros: "Time was made in the air and we did not miss our connecting flight."
Cons: "The flight was very late."
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Pros: "The leg room was great, the blanket and pillow provided was great and the crew did not disturb me."
Cons: "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."
Cons: "Aircraft was smelling bad! Hygiene is the key"
Pros: "I liked the croissants they gave us."
Cons: "it was a small, older plane, so it wasn't very comfy and had no entertainment options. it was a short trip though, so not a huge deal. we were also stuck on the runway for a long time before it was our turn to take off, which is never fun."
Pros: "Flight was cancelled and could not be rescheduled until the 17th causing me to loose 10 days of pay at work costing me 4700usd."
Cons: "All was good."
Pros: "The flight attendants were excellent! Very attentive to passenger needs and wants"
Cons: "The seats are just economy seats with the middle seat left open"
Pros: "Not the newest 777, but everything went well on this flight - food, comfort and service were all first rate in Delta's business class section."
Cons: "The salad was the only weak point in the dinner."
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Pros: "Lots of great food n free new movies! Crew was polite and on top of their stuff :)"
Pros: "A woman who spoke no English or French was seated next to me last minute with a baby who cried the whole flight. The woman hit me several times, waking me up, while trying to get the baby to stop crying. Talk about a red eye"
Cons: "Would have appreciated a bit more help from the cabin crew"
Pros: "Good flight, comfortable"
Pros: "Nice crew"
Cons: "More comfortable seats"
Pros: "Great food and service."
Cons: "My seat did not recline. My movies did not play."
Pros: "Seats were spacious and they fed us on the flight."
Cons: "In flight entertainment."
Cons: "All good"
Pros: "I'm tall so the suit was somewhat uncomfortable."
Cons: "Other than the tight space I have no other complaints."
Pros: "The crew was very friendly and provided excellent service"
Cons: "The seat could have been a little bit more comfortable. Then again for a long trip, unless you are in business or first class, it's not going to be that comfortable."
Pros: "Crew was OK, seat was comfortable"
Cons: "No choice for food, for the last rows only pasta was left, bad calculation on crew side"
Pros: "Above expectation"
Pros: "We purchased seats with extra legroom and it was very, very much worth it. My husband is 6 foot four and he was able to stretch out his legs comfortably. Seats are not uncomfortable, which is different from some airlines we’ve been on, and we really like the adjustable headrest where the sides can be flipped up to keep your head from rolling around while snoozing. We like that the silverware is actually metal instead of plastic!"
Cons: "The screen that folded out of the armrest was so small that watching a movie on it gave us a headache. The furst meal/lunch was so-so. Personally I would prefer a mixed fresh salad with a little bit of ham or chicken on top instead of the attempt at a hot mushy entree. The second meal/dinner was Similar to a hot pocket. The bread and the filling was pretty tasteless. Why not just have a healthy fruit bowl? Would have liked to see some English language reading material in the seat back pocket – it appeared to be only German language. Alternatively, it would be great if the flight attendants could offer non-German language reading materials upon request."
Pros: "Movie choices were great! The crew was very nice and accommodating."
Cons: "Uncomfortable seats, but that's a problem with every airline."
Pros: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Cons: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Pros: "Love the entertainment and meals"
Pros: "It was a short flight."
Cons: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Pros: "Flight directly to Tampa"
Cons: "I did not like the passenger reclining their seat all the way back. this left me with no room to relax on a 10 hr flight"
Pros: "The fact that the Crew was kind n helpful and we landed safely and on time. Like the security was great. Overall it was good!"
Cons: "The boarding Crew treated the passengers unfairly...your staff should learn how to board a plain...by starting: women with children n handicapped people first, the business/first class, the economy passengers...that's how you do it...there was no organization to board the plane and the ticket agent was wrong on the advertisements instructions. Get rid of cheap wine, our tickets are very expensive..you can afford good wine. I got a headache with your cheap wine... Your also not allowed to do early check in...with your system."
Pros: "The crew was extremely responsive, inviting, and constantly walking about the cabin to see if passengers needed juice or water. The boarding, for such a large flight, was pretty smooth."
Cons: "The small screens for entertainment need to be updated. It took mine a few minutes into the flight before I could access all of the entertainment options. Additionally, the touchscreen was very difficult to navigate, as it jumped between non-responsive and too sensitive throughout the flight. Furthermore, the headphone jack should be updated, so that passengers can use their own headphones without an adapter. The headphone audio setup at my seat did not work very well."
Pros: "Crew was excellent. Plane was very clean."
Cons: "Seats in economy are miserably uncomfortable especially for a flight of this many hours."
Pros: "Wonderful crew and amazing soft landing, like cream."
Cons: "Terrible food and atrocious crew staff -- impatient, rude, unhelpful and racist. Unacceptable to give kitkat and sweet offerings for kids meals both times. Zero nutrition and terrible for children. Adult meals were equally unpalatable. Aircraft was also older and not in the best condition."
Pros: "Great staff"
Cons: "small seat despite being in business class"
Pros: "Staff was nicer on this flight verus the first flight."
Cons: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Pros: "The boarding process made it easy to find my seat and get settled in."
Cons: "My seat back didn’t recline. But the one in front of me did. So I was penned in."
Pros: "Awesome entertainment options, great dinner everything was yummy. Nice flight attendant"
Cons: "Flight was delayed, breakfast was horrible except for fruit salad."
Pros: "The crew"
Cons: "No escalators when we arrived in Frankfurt and the bus ride before getting on planetoAthens was not good"
Pros: "Boarding procedure: well organized Crew: very polite and supportive Seat comfort: good Extra bottles of water very good idea Selection of magazines: good"
Cons: "Blankets too small, material only mediocre Food: rather mediocre (not very tasty); limited choices; poor quality Entertainment: audio and video selection needs to be improved; not was I was looking for; movies too old"
Cons: "The special meal I got was not the same as I ordered."
Cons: "Ridiculous policy that couldn't get seat until 23 hours in advance, then that wasn't even true. Then misinformed me about what kind of seat I had been assigned. Then insisted I check a bag that did not need to be checked. Then the food was inedible. Flight happened to be late so I missed my connection, and they offered some more misinformation in that regard; There were of course human beings (staff) to deal with, but they had been reduced by Lufthansa's rules and systems so they were just robots, repeating over and over again inflexible policies. Horrible!"
Cons: "Because of mechanical errors in our point of origin (NJ, USA) we were unable arrive on time in Germany to make this connecting flight. Very very disappointed in United Airlines. Will never travel with them again."
Pros: "The crew were really efficient and polite"
Cons: "there were no entertainment modules, no place to plug in phones or computers and the chairs didn't lean back."
Pros: "Leg room in Coach. Snack was actually a sandwich which carried us over until the next flight."
Cons: "Difficult to check in on the website."
Pros: "Flight was grest"
Cons: "Very relaxing and smooth flight"
Pros: "Check-in was quick, only 4 parties ahead of me even though I arrived at the airport only 60 minutes prior to departure. Cleared security quickly too. Aircraft new and clean. Breakfast, excellent omelet, and crew extremely attentive to our needs- offering 2 drinks instead of other airlines which just give one and makes you feel that is all you deserve."
Cons: "Couldn't have been better."
Pros: "Short trip, but nice crew."
Cons: "27 hours of delay. Nobody cared about our booking. Almost no service counters open. Worst airline service ever"
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "the service,order, attention, human quality, punctuality. all in general."
Pros: "The boarding process was very orderly. The flight attendants were very polite and very competent."
Cons: "There was nothing I didn't like."
Cons: "The crew was not friendly. The cabin temperature was set very high (~75f or higher) the entire flight without any individual vents for airflow, so that many passengers were uncomfortable and sweating during the flight. The food provided was poor quality (for the meal, I chose chicken which was boiled pieces of chicken without any flavor - I feed my cats better!). I will try and avoid flying this airline in the future at all costs."
Pros: "Entertainment system very good ; crew very professional"
Cons: "Airline might have given warning of long long distance between connecting gates and need to undergo another security check. Also waiting area very cramped."
Pros: "this flight was short and sweet!"
Pros: "Everything is excellent."
Cons: "As mentioned above."
Pros: "It was a nice, efficient flight"
Cons: "Guy at exchange should have said - All Lufthansa connections this way that way if a gate change had iccurred one didn't have to go thru security again..."
Cons: "Seats are too close, no under storage. Very old and dirty plane. Old coffee stains on tray board. Just filthy"
Pros: "on time, smooth ride for a prop plane"
Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Pros: "My checked bag made the connection even though I was stressed getting through the Munich flight transfer. I was really worried!"
Cons: "Seating was entirely too cramped. It has gotten worse over the years but this Lufthansa flight reached a new height in discomfort. You cannot even eat nor put your seat back. I am a short person and it was miserable for me so I can only imagine how uncomfortable it is for persons of average height. The fees have become ridiculous. I now fly only when absolutely necessary. Sad that the customer comes last."
Pros: "Great movie selection"
Cons: "Food was terrible"
Pros: "Seats were ok better than delta or American airline but not much"
Pros: "It was clean and easy"
Cons: "Nothing really"
Pros: "El asiento Premier cómodo . Acceso a Fast Track en inmigración"
Cons: "Salón premier en terminal 2 para vuelos internacionales tiene que mejorar . Buen servicio en el avión pero no excelente cómo ha sido en otras ocasiones"
Cons: "Nothing .. everything was perfect . Flight was super on time, staff was friendly and courteous."
Pros: "La atención del personal cuando estamos hasiendo check in es muy buena excelente actitud para desirle que haser y todo sea más fácil"
Cons: "Es muy bueno que te puedan explicar en tu propio idioma te sientes muy en confianza con el personal y la aeronave está muy bien en buenas condiciones, sigan así excelente Mexico"
Pros: "I was at premier class . Very comfy. Dreamer line are excellent and the service too."
Pros: "Flights were on time or close enough to."
Cons: "Over booked"
Pros: "Excellent Service"
Cons: "The check in process. We are Indian citizens with US green cards. The Mexican consulate says this combo is good enough to enter Mexico, but apparently it wasn't good enough for the people checking us in! They took our passports and has us wait before immigration in a detainment room. THEY WERE WRONG"
Pros: "More Spencer in the sits"
Cons: "Do they sits more confortable"
Cons: "I was worried about traveling with a fractured humerus to Guadalajara. The crew took an extra step to make sure I was comfortable and moved me to the first row without asking to be moved. That was a huge relief knowing that if I had to use the restroom I didn’t have to wake up anyone."
Cons: "Getting an upgrade"
Cons: "The plane was delayed 2.5 hors and we missed our connection"
Pros: "Staff on board was great, super friendly & attentive!"
Cons: "Our flight was delayed by approximately 1 hour and 20 minutes & there was no mention of it from the crew. They were acting as if there was nothing going on and no reason for the delay. No actions were taken to compensate for the delayed flight."
Cons: "Food is baad"
Cons: "The plane is in terrible shape"
Pros: "It was fast to check in and the flight was on time."
Cons: "The seats that we first got but the flight attendant was kind enough ro switch us since we were by the emergency exit,"
Pros: "The staff on board was very friendly and helpful."
Cons: "Once again the gate crew was rude. I was in line behind a family that had trouble with paperwork and once they finished let them through then sent me to the very back of the last line to board. I do not speak fluent Spanish and when I tried to clarify was told very curtly “ontra linea” and he forcefully pointed to the back of the line and turned away."
Pros: "Bumpy flight dirty plane hard to access terminal one for early connection. Train doesn’t open until 5 so you have to pay for a bus. Ridiculous"
Cons: "Let a dog on board that barked the entire flight."
Pros: "No issues, everything was smooth."
Cons: "Seats and legroom weren’t the greatest, which made it hard to sleep, but not same as anywhere I guess."
Pros: "I like that I and my luggage arrived at my destination."
Cons: "Flight Delays: It happens, BUT every flight, but 1 was severely delayed leaving, arriving, and then departing again. The only flight that left and arrived on time was Guatemala to Mexico City. Mis information from Flight Crew: Aero Mexico flight crew put everyone in a panic on flight from LAX to MEX and Guatemala to MEX by saying that everyone had to pick up their luggarge.. even if you were just in transit to another country. Once I went down and asked Information, they stated that I did not need to pick up my bags as they would in fact be transportated to my final destination. When I told AeroMexico about this.. they didn’t seem to care that they were saying something completely different to everyone on their planes. In the future I will avoid booking with Aero Mexico.. I felt vulnerable and that Mexico didn’t have its clients in their best interest. Additionally, their lack of WiFi is embarrassingly cheap of them. Guatemala has free wifi, I assumed everywhere provides wifi for its visitors. Mexico supposedly gives you 5 min free and they don’t make that easy to access."
Pros: "Counter help was very friendly and helpful"
Cons: "Buying through Vayamos, when initially going to AM website I was directed to go to Delta site. They rejected me, I called them, recording said they would call me back in more than 2 hours. Etc, etc A horrible experience."
Pros: "The flight attendants were great courteous, polite and professional I loved it"
Cons: "Some of the planes didn’t have the screens working to relax in a longer flight"
Pros: "Boarding was quick and easy. We were off the ground in no time. The flight was very smooth. Very little turbulance"
Cons: "Overall comfort and seating was poor. The seats are too narrow and too close"
Cons: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"
Pros: "Aeromexico keeps impressing me! The professionalism is great. The timing and ease of boarding was perfect. And the leg room and on-board accommodations make it a comfortable journey. Definitely now among my list of favorite airlines!"
Cons: "I so the last One to board because the flight was over booked. Then the flight attendant sat a mom and child next to me because there was an empty seat next to me."
Cons: "Paying for snacks"
Cons: "The food"
Pros: "Service as usual, good"
Cons: "Flight late departing almost an hr"
Pros: "The crew kept us informed and the flight attendants were nice awesome plane!"
Pros: "Service and complimentary at-seat entertainment."
Cons: "There is a $25 checked bag fee for the first bag."
Pros: "Excellent attention,boarding it was on time"
Pros: "Food was good. In flight crew was nice."
Cons: "Food portion was slightly too small. Boarding crew (not on flight but in the terminal) was NOT nice-- I had a garment bag that in past experience does not count as an additional carry on since it can be placed on top of carry-on in overhead bin. Boarding crew member insisted I was over the limit (when though at check-in, the staffer saw how many pieces I had and made no comment) and she insisted I had to check one item AND pay the baggage fee. But this was a problem only because it was a full flight, and I was being punished just because my seat was in a tow closer to the front and boarded later, therefore there was less room left in the overhead bins. Also seemed ridiculous to charge for the first checked bag, with most other reputable airlines, there is no fee for the first checked bag for international flights."
Pros: "Everthing in the flight was good"
Pros: "Very little"
Cons: "Every AM flight I've taken has taken off and landed with delay. We sit on tarmac or stand at the gate with no announcements from crew, captain, or gate attendants. Rude and inattentive attendants (asked three times for Screen to be refreshed as it didn't work) and each time request ignored. Inedible food, old planes. Yuck."
Cons: "Delayed flight from FAT to GDL. No clear explanation or answers here in the US regarding what solutions would be put into place for missing my connecting flight, had to navigate myself when I arrived in Mexico! Completely unacceptable!"
Pros: "seats were comfortable and temperature was excellent"
Cons: "I had a difficult time locating my luggage in Mexico."
Cons: "*Seat was broken and seat cushion was hard. No one in our row was comfortable. Was not aware that the row before exit row does not recline. We were in row 14. Fortunately there were some empty seats so we could move. Would not have chosen that seat if website shared that information. The TV screens came done from the ceiling so everyone had to watch same thing. Music channels only played a few songs over and over again. This plane needs to be retired or have major upgrades. Definitely an older plane."
Pros: "I did not like anything. Plane was old, seats were uncomfortable, no leg room, my seat was broken (tilted forward and when I asked if it could be fixed staff did nothing), songs repested themselves, and customs was a nightmare."
Cons: "Read comments above. The flight was tbe worst ever."
Cons: "Seat Comfort and space."
Pros: "Seats were comfortable and TV for each passenger."
Cons: "Food is really bad. That sandwich can be eaten."
Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Pros: "It was a very pleasant n short flight! The crew was very helpful and polite."
Pros: "Hello, I checked in a dog in Detroit, The crew was great once they found out they can accept a dog. At first they were saying no because of partner with delta. I explain I booked the dog already and give all my required documents. Once in Mexico the documents were given to the authorities and when the crew in Detroit made copies they kept the originals and gave me the copies and they made me pay 1800 pesos for a vet to come and sign the paper.. I spoke to aeromexico in Mexico City and they said they are sorry but nothing can be done... This cause me my traveling money and 3 hours of very stressful times for me and my dog who had to stay in the box the whole time. Robin Martin"
Cons: "Included in the first box"
Pros: "Staff was very courteous and helpful"
Pros: "I loved the friendly staff, smooth flight, movies, and meals."
Cons: "I can't think of anything."
Pros: "Aeromexico had great service. The flight included a meal and also first of luggage free. Their staff was gracious and courteous."
Pros: "Clean and professional"
Pros: "On time. Comfortable. Curtious."
Pros: "See below"
Cons: "US Storm response exposed problems. Italian operation only open for minimal hours, British web site would not accept US phone number For contact ( despite provision to do so). US 24 x 7 800#. Responsive and helpful after several frustrating hours attempting to deal with cancilation/rebooking issues in Italy and UK"
Cons: "The flight was extremely delayed. The staff at the Chicago airport acted arrogantly when addressing passengers. A $12 voucher was issued however there were only 3 places open at that time and not only were they very far away from the gate, but the lines quickly grew to be longer than many passengers were willing to wait. Beyond this, when passengers did go to ask for an update they were quickly forced to take a voucher instead of any information and if they tried to refuse it on account of the extremely long lines, the phrase "go get something to eat and relax. We are giving you this voucher." was repeated until the passenger gave up and relented. I then was met by a team of flight attendants who were as annoyed as we were, and not only did they announce the fact that they were "as annoyed as we were" but that we should remember that and not take it out on them. The request to not "take it out on the crew" was made at least 4 times during the flight, including upon landing in a way that made it seem as though the passengers were children in need of reprimand. This treatment made an already uncomfortable delay much worse. Beyond this, I was extremely disappointed to find that my flight on British Airways was being flown by American Airlines without being advertised. I have not flown with AA since my last poor experience on an international flight with them, and I am sad to say that due to this experience I will not be choosing to fly British Airways unless I can be sure there will not be a flight with American Airlines."
Pros: "The service on board was great."
Cons: "British airways need to clean their aircraft inside. Small dirty details but overall was good."
Pros: "Flight attendants helpfulness. the entertainment accessibility and variety"
Cons: "the seat condition. Failure to communicate seat conditions. The food was OK."
Pros: "we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight."
Cons: "cramped seats, but that is cattle all over"
Pros: "Left on time, toilets clean, good food and drink service, comfortable flight."
Cons: "Plane was moving and luggage holders above our heads were still open, the safety demonstration didn't come on as the entertainment system didn't work."
Pros: "I have flown British Airways in the past and have found it to be very good. This time, I felt cramped. No place to put my luggage. Uncomfortable during the entire flight. The food was okay and the service was very good."
Cons: "These long haul flights are getting more and more cramped."
Pros: "Friendly flight attendants"
Cons: "Seat space was too small for an international flight. Meals seemed VERY cheap and low quality and left me hungry still. Touch screens on monitors did not work. Headphones for monitors did not work well either. Luggage was lost for 3 days with no contact on status updates. Overall not a good experience, would much rather fly with another airline for my next international flight. I fly internationally very frequently and this was the worst experience I've had so far."
Pros: "However im still missing my checked luggage."
Pros: "They were not stingy about alcohol."
Cons: "I had called the airline ahead of time for a bassinet seat. On 31st Dec not so many people fly with babies. There were only 2 babies including mine, but they still had just one bassinet seat and one high chair. The high chair was a ridiculous option. Very uncomfortable for an infant. In spite of calling and requesting ahead of time, no bassinet seat. I have traveled in other airlines and they have been far more accommodating. Seats were very uncomfortable and service was very poor. Coffee/tea served was not hot. So overall very bad experience and I am possibly never taking BA again."
Pros: "The directness of the flight, and being able to watch the monitors to track the trip! The flight was on-time and we got swiftly on and off the aircraft."
Cons: "There was a family behind me working out their issues loudly speaking to each other across the aisle and over my seat. I wish the flight attendants has regulated them a bit more, but I understand that they're busy attending to passengers as a whole!"
Pros: "Departure was on time and the crew members were exceptional."
Cons: "There was nothing about this trip not to like."
Cons: "The entertainment screen didn't work"
Pros: "Everything went without a hitch!"
Pros: "courtesy of crew,meals,movie"
Cons: "being stuck in the basement of Heathrow airport because connecting flight information was not available. The necessity of several transfers of wheelchairs, carts etc."
Pros: "I appreciated the quality and curtsey of the attendants and the overall class that is their national characteristic. the meals were pleasant, the complimentary beverage selection was superb, and the aircraft amenities up to the best standards, even in coach."
Pros: "Very cramped and terrible food. Entertainment was very limited much better on other airlines."
Pros: "Everything was as good as I could hope for on an economy flight."
Cons: "Food was appalling. One male attendant showed no interest in the passengers, actually seemed very bored with us all"
Pros: "I loved the personal entertainment screen and the USB port, it made the flight go by so much faster!!"
Pros: "The boarding attendant almost made me miss the flight over what I had already confirmed I.e traveling using an extension to a green card. Coaching needed on the topic."
Pros: "Wow, if I was treated this well in coach I cannot imagine what business and first class are like. Excellent flight and service."
Pros: "Everything was awesome."
Pros: "The food was pretty bad, not what I am used to with British Airways."
Cons: "After everyone was boarded in the plane, the pilot announced that a fuel pump was broken and that they would try to fix it. 2 and half hours later, the pilot announced they couldn't fix it and that a new one would have to come from London to San Francisco to replace it (as if the only place to get decent plane parts was London)!!!! The plane was rescheduled to fly the next day at 18.00. It didn't actually leave until after midnight, causing us to miss our connecting flights not just once, but again the next day. Communication by British Airways about what was going on and when we could expect to fly was awful throughout, and their customer service was worse than abysmal. I will avoid flying BA in the future."
Cons: "the man from the crew. he was mean"
Pros: "A packed flight with some very rude customers who were dealt with very professionally by the staff"
Cons: "Flight was delayed by over an hour due to a late arriving flight. Missed our original connecting flight"
Pros: "Flight crew was outatanding, service was a huge step above domestic flights! Seattle gate supervisor insisted I check my carry on bag, after I had carefully measured it and my backpack to make sure I could carry both on. She assured me one of my bags would get taken in London before our connecting flight., and then I might never see it again. She wouldn't hear of measuring the backpack. Which was apparently the problem. When I got to London, my backpack was in fact tagged as being acceptable size! Fortunately, the rest of British Airways staff have their act together and one person didn't ruin an otherwise great experience."
Pros: "-good food -nice crew -good movies"
Cons: "-little space in the economy cabin comapared to other airlines; -not much diversity for music"
Pros: "Other than it being too warm, all else was excellent."
Cons: "It was uncomfortably warm, many complaints from other passengers, never improved."
Pros: "The meals were great and the leg room was nicer than expected"
Pros: "It's a huge sardine can with smaller seats than the A320. More people means frustrated staff. Overhead luggage space is severely reduced. Makes me wish I was on a DC-9."
Cons: "Staff spoke amongst each other in a different language. Saw staff picking teeth, picking nose,joking and laughing while we were cattle in their way. I must endure a return flight but it will be my last A380 flight."
Pros: "Airbus 380 is just a larger sardine can. BA fills it as much as possible, little room. Food was so and so, arrived half frozen.... BA has gone down from what it used to be."
Pros: "The crew was lovely and the food options were good. I love that the flight included free drinks and food."
Cons: "We had three seats in and a row. One of the seats was missing a cushion which made it very uncomfortable for the entire flight."
Cons: "Too short time for connecting flight resulted in missing my connection. BA decided to try a new software system on a high travel date which resulted in an hour delay. Many passengers missed their connecting flights."
Pros: "The crew was very nice and helpful, the movie selection was nice, and the flight was comfortable."
Cons: "The food left room for improvement, as did the boarding procedures."
Cons: "sets it was very small"
Pros: "Served veg food as requested by me"
Cons: "Eating non veg food by compass enter very closely If possible create a vegetarians zone"
Pros: "The flights were on time, boarding proceeded with no glitches, enterteinment was great and the crew very attentive."
Cons: "security process was slow because they did not have enough people"
Pros: "Airbus 380"
Pros: "empty seat next to mine good entertainment system Food wasn't horrible"
Cons: "As always, ended up with an AA plane. Seats were weirdly short. Seatbelt was too short to allow me to comfortably lie down in the empty seat next to mine Not nearly enough water - they didn't come through at all between dinner and breakfast"
Pros: "Attentive crew!"
Cons: "The food selection is just horrid."
Cons: "The flight was delayed by 3 hours due to maintenance issues due to which my international connecting flight in London was missed. We were given meal vouchers 15 minutes before the plane was ready for boarding and by then, all the restaurants had already closed at Chicago airport. So we were forced to either not eat anything, or use the vouchers at 1 restaurant that was on the brink of shutting, that could not provide any food, but provided some drinks and packets of chips only."
Pros: "Legroom good, entertainment system had a vast choice of films, TV and music, food tasty. Seats very comfortable. Very pleasantly surprised."
Cons: "Service was infrequent and not enough water to passengers on a long flight"
Cons: "Had to turn around and land in Chicago because of presumed medical emaergency, which did not appear that urgent. Missed connecting flights"
Pros: "even though i forgot to order my vegan meal the staff prepared a salad for me to enjoy"
Cons: "This was the most uncomfortable flight of my life. We were packed in like sardines during COVID. This was the least amount of legroom I've ever had on a flight."
Pros: "It was a quick and comfortable flight, no complaints."
Cons: "Nothing. Great flight"
Pros: "Everything went smoothly, i had a good seat."
Pros: "The flight crew was amazing. Super considerate and very fun to talk to/be around especially on my first flight."
Cons: "Honestly, nothing! The entertainment was not necessary for such short flights and were still available. The pretzels were... well... pretzels so no complaint there. Overall great flight"
Cons: "We purchased tickets for nicer seats. When our flight got delayed for some reason American Airlines automatically rescheduled us for a flight the next day with a 17 hour layover. When we called American Airlines after 30 minutes on hold we got back on our flight but our seats were gone and no refund"
Pros: "Plenty of drink passes."
Cons: "The staff was rude. Over heard gossiping about other travelers. At end of flight overhead announcement that our section of airplane using wrong bathrooms. It was rudely stated. Should have directed this instruction earlier in the flight. Very rude"
Pros: "Very short flight, crew was great"
Cons: "In Orlando we had a connection to Alaska Airlines to Portland, Oregon. No one knew where it was. Gate attendants told us to look on flight board. Not listed!"
Cons: "It's a long time in an ever smaller seat"
Cons: "No reason to delay a 55 minute flight to make it over 4 hours just for rain. Absolutely ridiculous and I will be calling and complaining to be compensated for my time."
Pros: "Boarding was average. Cabin crew was very nice and attentive when needed. Flight was on-time. Luggage arrived quickly and unharmed."
Cons: "When will airlines end cramming in as many sardines/passengers in the plane? The seating for me (6"1") was too close to the seat in front. Luckily, the passenger in front of me did not recline."
Pros: "The boarding process was easy. Crew was friendly. In flight movie selection was great."
Cons: "Seats were uncomfortable and some passengers could have used a little deodorant."
Pros: "Pleasant flight crew!!"
Cons: "2 hour delays on both flights of a round trip"
Pros: "Boarding was smooth."
Cons: "American needs to recognize that people in Miami are savage animals and don't have manners, which is relevant to getting off the plane. They come running up from the back and clog the aisles instead of letting people off row by row like the rest of the country does."
Cons: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Pros: "Only one screaming kid. I was allowed to move to another seat"
Cons: "Food was good. Crew nice"
Pros: "The seats seem to be shrinking. The flight was flawless."
Cons: "Tight seats, but I guess that is going to be the norm now."
Cons: "Due to a medical issue I needed to change my flight. American would not work with me and charged $500 for new tickets. They would not even refund the upgrades I paid for. 100% sure they were able to resell the seats on the original flight. On top of that had to pay a $100 heavy baggage fee for a pound over weight. Will never fly American Airlines again."
Pros: "On time departure and arrival."
Cons: "Boarding lounge and plane were hot. No gluten-free options for snacks. At least I’d had a long layover where I could get a decent meal."
Pros: "Amenities were about on par with other international airlines. The entertainment console was wonderful. The trip was more quickly than expected."
Cons: "Boarding was a mess. We were there 2.5 hours before our flight and had to rush to make it on time due to the awful lines for the checking our bags and general disorganization of American Airlines. The staff on the plane missed our row when offering drinks near the end of the flight and were not careful about bumping elbows and shoulders as they frequented the aisle. Also couldn't sit by my family which was a huge bummer."
Pros: "The crew was helpful and friendly."
Cons: "Baggage was damaged and took a long time to get to the claim area."
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Cons: "Late to Tulsa again.l"
Cons: "Delay in Fresno"
Pros: "The planes were on time. On our way down to Cozumel. The pilot let me 4-year-old son see the cockpit. Which was AWESOME, they were great As well as the flight crew on the way down. The trip down was terrific, If AA had this level of service all the time I would fly with them all the time."
Cons: "The trip home was more of what i expected from AA. The check-in process was slow and i was overcharged for my bike, On the way down it was $25 the same price as previous AA flights, On other airlines, it also just counts as a piece of luggage. On the way home i was charged $150 oversized luggage, yet it was <50 lbs and within the size limits. The flight crew was not overall friendly. Very business like and not warm at all. If they were a restaurant i would not be returning. The locks on my bike case were both broken off. the case was not locked. Nor was this done by TSA as they would have left a note as they have previously done."
Pros: "Easy to get though security as I was pre check tashav"
Cons: "Having to spend 95 dollars for seat upgrade to be on a exit aisle"
Cons: "Didn't make it to Tulsa. Won't make it for almost 8 more hours. Shameful."
Pros: "YYC is a nice airport. I have found I like Canadian's more then Americans when it come to air travel."
Cons: "LAX is not a convenient airport at all."
Pros: "Nice amount of leg room!!!"
Pros: "No in seat entertainment"
Cons: "Need more food options to purchase"
Pros: "I miss the first leg of my flight and they cancelled my whole ticket and didn’t rebook me. This was an intentional flight. I paid $1500 for the ticket and even when another airline was going to fly me to catch the second leg they denied me. This was my worst experience, I have missed flights before and I get rebooked pay some fee but I still get to my destination. I missed an opportunity to pay last respect to my dad. I’m so very disappointed"
Cons: "The customer service is just horrible. They simply don’t care about you just what you paid."
Pros: "The headrest entertainment terminals are always a good thing."
Cons: "No space to put a small carry-on bag if you spend extra to get legroom."
Pros: "Flight was great. Crew was very attentive and the flight was under booked giving my wife and I an empty middle seat. The entertainment was vast consisting of movies and TV shows to pass the time."
Cons: "Why is coffee such an exorbitant request?"
Pros: "Staff was friendly"
Pros: "The staff were fine and boarding went relatively smoothly."
Cons: "The plane was dated and small. There were no individual screens for entertainment. I've flown internationally with American before and felt this specific experience was worse."
Pros: "Upgraded to first class. Provided umbrellas for boarding. Changed our daughters' seat assignments so they could sit together. Nice breakfast."
Cons: "Rain during boarding"
Pros: "Avianca originally denied me a boarding pass because of a broken ankle injury sustained while on vacation. After a lot of arguing with the check in staff I was 'allowed' to purchase an upgrade to fist class. The Cusco checkin staff (except one) should be ashamed. The flight crew was fantastic."
Cons: "You wouldn't let me change my flight so I didn't even take it"
Cons: "Where to begin? The pilot suggested we would "probably miss our connecting flight" but not to worry because he would be "moving quickly" through the air. Missed my connecting flight. Ended up stuck in Charlotte with no more flights to Florida. And the airline left my bag in Charlotte. Disaster."
Pros: "The crew on ground and on the plane are great"
Cons: "The planes are old and crowded"
Pros: "Everyone very nice"
Cons: "All good not dislikes"
Pros: "Flight was fine"
Cons: "Gate in Miami wasn't ready and we sat for 45 minutes until they opened a gate for us to deplane. Ridiculous."
Pros: "I liked the customer service from the employees trying to help everyone get situated from the flight cancellation."
Cons: "I didn't like how there was no communication from the airline that the flight was canceled and that we customers and employees at the Fresno airport. We should have received notification as soon as the flight was canceled so we don't have to spend all day at the airport thinking it's just a delay."
Cons: "Ladies in the front desk are super RUDE yes I said super not just rude! I WILL NEVER book with American Airlines again. Worst customer service I have ever encountered. When I left from Fresno onto when I left from Pheonix!"
Pros: "The service was good. Headrests were nice, recliner had good range."
Cons: "Would have paid more $ for more space, but not willing to pay first class ticket price $$$. Elbow room could always be improved."
Pros: "Getting off the plane."
Cons: "The flight did not have enough immigration forms for all the guests. The wifi did not work. The seats were uncomfortable and small. The plane emitted a deafening high-pitched whistle for about 10 minutes at a certain altitude. The plane wreaked of nauseating jet fuel as we waiting on the Tarmac. The flight crew at the gate was rude and inattentive."
Pros: "Speed check in"
Cons: "The kiosk didn't work and sent us to check-in from which they couldn't figure out why the tickets wouldn't work. There was only one attendant at the ticket counter for the entire airline. And finally when the problem was finally resolved we nearly missed the flight; despite being there nearly 2 hours early."
Airlines flying from Fresno to Europe have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights