Daily cleaning, installation of cabin HEPA filters on flights from Europe to Fresno
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Scores according to KAYAK customer reviews
Cons: "Nothing really"
Pros: "Nothing really, seems everyone is underwhelming in this market"
Cons: "Quality of food and service"
Pros: "Courteous and attentive crew from baggage check in thru baggage claim."
Pros: "Seat was comfortable, good movies, etc"
Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Cons: "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."
Pros: "Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again."
Pros: "The crew were all excellent"
Cons: "Dinner choice was poor. Starter was just a few salad leaves."
Cons: "They have to uptade the airplanes"
Cons: "Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about"
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Pros: "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Cons: "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"
Pros: "Staff. Very couteous.polite. friendly."
Cons: "Good.entertainment choices."
Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Pros: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Cons: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Cons: "The flight change the gate number immediately so I missed my flight"
Pros: "Service, meals, friendly and attentive FAs"
Cons: "I did not like the fact that my seat was between 2 small children that belonged to a family sitting behind me .It was ridiculous to put a stranger on a 10 hour flight with a 3yrar old on one side and a 5 year old on the other"
Pros: "Staff on this flight were excellent"
Pros: "The boarding, the seats."
Cons: "The food was so-so, and I did not get my choices, perhaps because I was at the back."
Pros: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Cons: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."
Cons: "Staff was not concerned about anything, vague and uncaring..this was my son flying across the Atlantic idiots!! One pissed mom!!!"
Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Cons: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."
Pros: "Lovely food and staff. Lots of food."
Cons: "The seat pocket in front of me was broken. I didn't want to make a fuss but one would have thought during checks pre-flight that should have been noticed and rectified. I was flying with my family including my 4 yr old and we had lots of toys to keep her entertained but had no where to put them apart from on our seats and tables when we were allowed to have them down."
Pros: "Great crew, easy boarding, comfortable enough flight"
Cons: "Could have used a charger for electronics, especially because we were expected to use our own device for entertainment. Didn't order food, but didn't look digestible"
Pros: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Cons: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Pros: "So much food!! They kept bringing food out the whole flight..The seats were great. It was a very comfortable flight"
Cons: "no complaints whatsoever!"
Cons: "Too much food - not enough time to sleep in comfort!"
Cons: "The crew was rude."
Pros: "food was good, and tvs in the seats."
Cons: "wifi didnt work, was the whole reason i took this airline. most international flights are cold it was very hot"
Pros: "Everything from boarding to disembarking went very smoothly. Flight was on time, seats were comfortable and crew was friendly and accommodating."
Pros: "A large selection of movies, shows and music to choose from. Flight crews were attentive and friendly."
Cons: "The narrow space between each rows for passengers to move from their seats."
Pros: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Pros: "I thought the food was mediocre for business class"
Pros: "The staff was so helpful and upbeat and somehow they stayed that way the whole 8 hour flight. This was economy btw! More good things: Comfy seat, personal entertainment screen, really nice food. One free checked bag, bathroom was bigger, (it may have been a handicapped bathroom)."
Cons: "Nothing was a problem at all. (I saved "excellent" for the things I really wanted to emphasize)"
Pros: "Just the food and boarding was fine."
Cons: "Everything else was bad. I think crew were a little rude!"
Pros: "Very nice staff"
Pros: "There are lots of relatively new movies to choose from."
Cons: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Pros: "On time, everything normal."
Cons: "Seat space so small that my knees were up against the next seat, even without it tilting back."
Cons: "Both my departing flight and returning flight had broken wifi on it. Very bummed"
Pros: "Staff was friendly and welcoming."
Cons: "There was nothing not to like."
Pros: "Crew was awesome and their service was great. I liked that they put snacks like fruit out to eat during the flight."
Cons: "The meals were terrible. I flew on VA a couple of years ago and the food was very good but it has really gone down since then."
Pros: "The flight from Sydney to LA was enjoyable"
Cons: "I was very disappointed that even though I booked through Virgin Australia when their partner Delta didn't get us to LA on time from Minneapolis, Virgin Australia said its Deltas fault, talk to them. They were not going to help."
Pros: "The crew was great with updates. Checking in was a bit confusing though as not all the crew knew what was up. It was a very crowded day so it was bound to be a bit rough. Of my last four flights to London Virgin Atlantic was the best!"
Cons: "Heathrow was a bit confusing and it took a moment to get my bearings. The crew was a bit disorganized but that seemed to get solved quickly."
Pros: "Very professional crew throughout."
Pros: "Was a comfy flight thanks to not having anyone sitting next to me. If someone wouldve been next to me it wouldnt have been as nice because the seats are too bunched for international travel."
Cons: "My seat wouldnt recline properly. There were limited food options for non pork eaters. No outlets for power. How can you operate an international flight with nothing provided for those who need to charge their devices after some time. Not a smart design move."
Pros: "Not much not to like about this experience except for cramped seating in coach."
Cons: "Seat could have been more comfortable"
Cons: "Not a thing!"
Cons: "I think all was very good"
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Cons: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
Pros: "Maria in Winnipeg tried to find me decent connections. She did book me into a hotel in Boston as I missed connection 3 times!!!!"
Cons: "Flights that arrive and leave on time. How can one plan a trip if flights are continually cancelled or delayed. Very frustrating and a very unhappy customer."
Pros: "Flight was comfortable and smooth all the way"
Cons: "Tastier food options"
Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Pros: "Good crew"
Cons: "The WiFi didn’t work well"
Pros: "Grateful Delta still has drink and snack service. Also grateful to still be able to bring a carry on on board. Good movie selections."
Cons: "Leg room on modern aircraft seems to get smaller and smaller"
Cons: "Ran out of hot water on flight"
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Pros: "The crew was amazing had no problems!"
Cons: "Nothing had a great experience!"
Pros: "The crew was absolutely amazing!! So kind and helpful! The captain also took a beautiful path around Rainier during a gorgeous sunrise!! The seats were very comfortable and the flight was smooth even though it was a smaller plane (Skywest). I will absolutely fly Skywest again!"
Cons: "It’s an older plane and needs a little work; but don’t we all?! ;)"
Cons: "Waited in the runway and then taxied forever"
Pros: "Since I wasn't allowed on the flight because another leg caused us to arrive with only an hour to board, I can't tell you anything that was enjoyable."
Cons: "The KLM representative was COMPLETELY unhelpful. She basically told us we were screwed and to go away. We spent hours on the phone at great cost to us (international pay phone charges) to be bounced for one rep to another. We were finally told we could get in a plane home Sunday, please to be transferred, starting the process over from the beginning. It was TERRIBLE, beginning to end!"
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Pros: "That we finally arrived."
Cons: "That we didn't arrive even remotely close to when we were supposed to."
Pros: "At the counter the staff is friendly, nice."
Cons: "There is no one to organize the lines to the self check in on the computers, basically a mess, nobody knows how many lines are there."
Pros: "Friendliness of attendants. Quality of snacks."
Cons: "Hip room. Leg room."
Pros: "On Time. Nothing else to say,"
Pros: "Great friendly crew. Great entertainment with movies on a short narrow body flight!"
Cons: "Boarding and disembarking was again slow. Must be a cultural thing as each flight in the US seems to be like this as people take ages to get their bags organised on arrival. Chaotic boarding is compounded by the back of the plane boarding last.... everywhere else in the world loads everyone together or does the back of the plane first and it's much quicker!"
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."
Pros: "The entire flight staff (even at the gate before boarding) was very friendly and accommodating..it was refreshing!"
Pros: "The crew was amazing. They were attentive and very professional"
Cons: "I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average. The crew"
Cons: "Terrible customer service. Took two business days to respond."
Cons: "They wouldn't deal with any flight changes."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Pros: "Staff was friendly"
Cons: "Plane was tiny"
Pros: "It landed safely"
Cons: "Delayed take-off, one plane for hour or so."
Pros: "The staff was incredible the plane was great. right on time"
Pros: "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."
Pros: "The gate crew was great, so was the flight crew. My journey home was quite calming."
Cons: "The delay, I know it was due to storms."
Pros: "The trip was short."
Cons: "I didn't care for my engine only window view. Nor did i like that the crew barely served refreshments (other airlines have zero issues with this on a DTW-MDW or ORD with a larger plane and equal amount of flight stewards). The route was also akin to being on a rough patch of sea for an hour."
Pros: "On Time"
Pros: "Gate and plane crew helpful, smiling, courteous. On time and baggage provided quickly."
Cons: "Seats uncomfortable, no power, service predictable and boring snacks."
Pros: "Crew was wonderful"
Cons: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Cons: "On time"
Pros: "We were traveling with a group of 8, only 3 of us had assigned seats when were arrived and the others were on standby. We asked the attendant at the gate desk if there was any chance that the rest of us on standby could be seated together... HE UPGRADED OUR WHOLE GROUP TO COMFORT and allowed us to all sit with each other. Greatest flight experience I've had and such great staff with Delta. Will fly Delta going forward whenever I have a a chance (flew Southwest the rest of our trip - service, cleanliness, friendliness didn't compare)."
Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Pros: "The customer service was great, the crew was great, the flight was great, everything was outstanding"
Cons: "There was no wifi"
Pros: "Service and friendliness was awesome."
Cons: "No drinks served, sorry flight."
Pros: "Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great."
Pros: "On time and very smooth boarding"
Pros: "I liked that I didn't have to pay for a carry on and the blanket they gave me in flight to stay warm it was a great flight."
Cons: "Only dislike was that the flight was ending other than that no problems"
Pros: "Not much"
Cons: "Delta cancelled direct flight and we ended up standby on two flights, getting into NYC much later. Not nice."
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Pros: "Klm's consistantly high standards in everything they do."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "Crew was nice and pleasant"
Cons: "Flight very late"
Cons: "Travelled business class and was ace experience"
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Cons: "Flight cancelled"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Cons: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Cons: "Not enough leg room"
Pros: "Light snack and complementary wine"
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Cons: "They have mabaged to lost my luggage"
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Pros: "Very friendly service!"
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Pros: "Eveything is well arranged"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "They were awesome."
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Cons: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Pros: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Cons: "The stinky guy behind me, but that's not the airline's fault."
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Pros: "Flight was delayed by over three hours."
Pros: "Seats are comfortable. Compared to other flights there is more leg room. Flight attendants where friendly."
Cons: "The flight was late on arrival, so there was more time spent in the airport. Due to this, we were right behind another flight that landed before us. Customs will only allow one plane to disembark, so we waited to get off the plan for over 30 minutes. This was the only bad experience with the trip."
Cons: "The boarding process after getting off the bus to get on the plane."
Pros: "Crew as amazing Abaut seat to really comfortable but i understand that because i paid for tourist class"
Cons: "Food to poor Probably because off COVID-19"
Pros: "Comfortable seats; very pleasant flight crew and they even served snacks."
Cons: "Nothing comes to mind right now."
Pros: "The seats were comfortable; however, I have always had great luck with the Aeromexico crew."
Cons: "The boarding process was not well executed; I know this also involves the airport. They called the various groups to board and then we stood in the ramp, closely packed, for about 20 minutes before they started loading the plane. Also, for the flight, most every seat was filled. Given the concerns regarding the Covid-19 pandemic, the close placement of passengers was concerning."
Pros: "Pues con la nueva pandemia esto se me hace muy regular"
Cons: "Be on time el vuelo fue retrasado 2 horas"
Pros: "Wheelchair service for seniors"
Cons: "Really but service I m not recommended sorry"
Pros: "Everything was great"
Cons: "More food"
Pros: "Loved it ... I had a layover and my flight from the other airline was late ... did t have a chance to che k in and Aeromexico printed my my boarding ticket at no cost and saved me time to catch my flight !"
Cons: "Nothing was good"
Pros: "Movie was good."
Cons: "WiFi and friendly staff. Staff at Guadalajara were inpatient and unfriendly so was the staff in Fresno"
Pros: "Amazing crew. Comfortable seats and I liked the 2 seats across instead of 3."
Cons: "Everybody boarded at the same time, it wasn’t by zones. Some sort of entertainment would’ve been nice."
Cons: "Good attention in food services."
Pros: "I like how the crew treats you even when you are checking in your luggage. They try to be as efficient as possible."
Cons: "During our flight there was not air conditioner. It felt hot inside and short breathing at times."
Pros: "Nice personal"
Cons: "The services the attention from the personal"
Pros: "I liked how I was always informed on my phone about my flight I was happy that finally someone cared enough to find me a flight for what I had already paid for."
Cons: "If I had KNOWN that I could stay at the airport (everyone was sleeping everywhere lol) then I would have not paid the $100 extra to only have a 1 hr & 20 min layover instead of a 15 hr layover. Because with possibilities of issues like I had as well as the plane leaving early there’s too much stress. Plus I was almost STUCK in the airport because I didn’t have $1000. The insurance I bought did nothing for me because they said I missed the flight (although the flight left early) UGH"
Pros: "nothing at all, awful flight, an awful person sitting next to us, just awful all around nothing good to say about it"
Cons: "everything awful seating, awful crew, a very disappointing flight is sad that Mexican airlines provide one of the worst services is there to offer"
Pros: "GOOD SERVICE"
Pros: "Food and crew are good."
Cons: "The information in the web site it's confusing. I check in online, and still had to wait 30 minutes to check in my baggage. The seat I was assigned, it's the worst seat I ever had. It doesn't make sense to check in 3 hours early and get 30C in an airplane with 30 been the highest number. In top of it, your staff receving the baggage needs better training and more help. They get overworked and discharge their frustration with the customers."
Pros: "The crew was very nice"
Cons: "A four hour flight they gave us a tiny bag of peanuts Very poor entertainment Tight seats"
Pros: "Flight attendant were very nice, great prices,"
Cons: "There was nothing I didn’t like"
Cons: "less legroom in my seat than my neighbors'"
Cons: "The worst airline now a days"
Pros: "The comfort, the entertainment and the food"
Cons: "The long wait costume process"
Cons: "The seats"
Pros: "Good service and good price"
Pros: "Good selection of movies which are controlled by the individual passengers. Comfortable seats. Served breakfast of fruit, yogurt and muffin."
Cons: "Don't like flying through Mexico City because the immigration process is very poor, i.e.long lines to get to agents . Airport is cold at night."
Pros: "Crew on board was very nice. Crew on land was horrible."
Cons: "Food is terrible. Lines in Argentina and Mexico City are insane. I will avoid Aeromexico in the future as it was not worth it The planes were old. People on board nice. But the land crew was very rude. They changed our seats at the last minute, even after booking this trip months ago and paying extra for the seats we wanted. so we did not travel together from Mexico City to chicago and they were blaming it on a change of aircraft which was a 777 identical to the original one."
Pros: "liked the seat and the space. a blanket provided without asking"
Cons: "No remarks."
Pros: "I like the crew it's very nice person's"
Cons: "Same times need another tip of snacks"
Cons: "Terrible service. Food was terrible. Only a croissant for breakfast"
Cons: "They took so long to board that our flight departed later than expected. They also didn’t let me check in for my flight through the app, although I was trying to pay for priority seating. I was double charged on my debit card for priority seating and I still had to sit in the main cabin."
Pros: "- Good leg room - Good inflight food service"
Cons: "- online boarding pass issued but that was not accepted at the security check. Had to go back to the counter but counter closed early. It was a hassle. If online boarding pass is not valid then the option should be taken out."
Pros: "The tequila was free"
Cons: "There was a 30 minute delay with the flight and the service to get laugage checked in was terrible"
Pros: "Good customer service"
Cons: "I cant stand why i have to pay for 1 bag luggage"
Pros: "Bosrded on time, left on time, arrived a bit earlier than scheduled"
Cons: "Food. Scarce and starchy"
Pros: "Great customer service and great food and drinks."
Cons: "Every thing was great."
Cons: "A lot of time waiting for flight."
Cons: "Faster boarding. Decense and luggage arrival."
Cons: "AEROMEXICO SUCKS BAD CUSTOMER SERVICE NEVER TRAVELING AGAIN WITH THIS AIRLINE"
Pros: "Courteous of all staff and on time flights"
Cons: "No food provided to fresno"
Pros: "Flight was fine."
Cons: "Aeromexico lost my bag. They refused to talk to me on the phone about it. They forced me to send an email and never responded after the immediate auto-response. I spent my entire trip worrying about my bag, without my cloths and gifts."
Pros: "The quickness"
Pros: "la atención de la tripulacion muy buena, el vino Santo tomas muy bueno"
Cons: "El platillo principal de la cena dejaba un tanto que desear. La pechuga muy simple. Para ser de un chef le faltaba esmero."
Pros: "For a 5.5 hour flight its ok, the seats have enough space, one meal is provided and a snack. Entertainment options were ok, a couple of new movies."
Cons: "Since we get to the airplane as soon as other passengers arrive in the same plane, it is not very clean, how much can they clean it up in 15min? Also, no pillows or blankets. This was not an economy or discount airline so I dont think its acceotable."
Pros: "Constant checking on the people in the airplane."
Cons: "Not much to choose From for entertiement"
Cons: "Crew sucked, comfort sucked, british air sucks. Worse than even US airlines which I didn’t think possible"
Cons: "I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted"
Pros: "Seats were small."
Cons: "The boarding process was inefficient and long. The seats don’t recline and very little leg room."
Cons: "Nothing except the airport"
Cons: "Flight was late, boarding was archaic, seat pitch in for economy was tighter than I am accustomed, Could not purchase foo or drink because cash was not accepted & my credit cards were denied for offline purchase. No snacks or drink machines in boarding waiting area. Crew looked uninterested"
Pros: "Friendly crew"
Cons: "Hectic boarding; airplane seemed very old"
Cons: "The plane, the arrival time and the service"
Cons: "Not even a free water/soda was offered, need to purchase everything."
Pros: "crew was lovely"
Cons: "older plane - air conditioning was dripping on one of our seats"
Pros: "BA crews are always great. Also excellent that they don’t have those annoying M&S menus on LCY flights. I don’t object to paying, but it just slows everything down."
Cons: "Always late always charge for water that’s sad"
Pros: "Crew did their best while sweating with the passengers especially prior to take off"
Pros: "Level of information"
Cons: "Everything was good"
Pros: "It was a pleasant and smooth ride. The crew was friendly and responsible"
Cons: "There was only food and drink for purchase, no complimentary water etc. It was short trip and no problem for me"
Pros: "Fast security and passport control at both ends, Home in 30 mins after landing"
Pros: "Only good thing was that British Air didn’t crash us"
Cons: "British Air overbooked the flight; I checked in on time but there were no seat assignments left. I went to the gate anyway to try; the gate attendant kept me waiting for a seat so long that the gate closed. He was not nice. His colleague booked me on a different flight to LCY airport (instead of Heathrow). But that different flight got diverted to Manchester. So the fast that BA overbooked cost me an extra 6 hours and $140 to buy a train & tube ticket to get back to Heathrow. The fact that there was not a single smile among the staff, and I had to argue to even get on the second flight, is inexcusable."
Pros: "Plane had to be de-iced which delayed departure time and then wait for landing slot."
Cons: "Heathrow need to build more capacity to reduce emissions and delays."
Cons: "Being charged for everything! Even a coke....really! Couldn't reserve a seat until 24 hrs. without paying extra ."
Pros: "The crew, all the way around were very attentive & courteous, food was great!"
Cons: "I was completely satisfied with this airline, would use again!"
Pros: "Made the long flight feel short and very comfortable."
Cons: "It was fine, it’s just a flight."
Pros: "Ease in getting the boarding passes. The people were very kind and understanding and informative."
Cons: "Nothing I didn’t like. For a person that is not a flyer I don’t have any complaints"
Pros: "We left ahead of time"
Cons: "No gate due to early arrival which meant we had to wait for a coach which negated early arrival."
Pros: "Timely and good crew."
Cons: "No jetways in Frankfurt. Had to board using stairs."
Cons: "The passengers on the plane were rude. No consideration for others when departing the plane."
Cons: "Boarding at Frankfurt difficult"
Pros: "On time"
Cons: "Check in counter make difficult: my cary on luggage is standard, they should know it."
Cons: "Flight was cancelled less than 12 hours prior to departure. The airlines switched our flight to one that ended at a different airport (where our car was not located). Called the airlines multiple times but only heard a message that they were "busy". British airlines was again unable to help us at the airport. We had to go to American to have them "hack in" and adjust our British airway flight itenerary. I will never fly British airlines again. They couldn't have been less helpful if they tried"
Pros: "Good, friendly cabin crew."
Cons: "Flight was 60 mins late due to ATC issues at LHR and baggage loading problems at FRA. Also bus boarding at FRA on a hot day."
Pros: "Crew was fine. Didn't really do much."
Cons: "No food or beverage served on this 1.5 hour flight unless you paid extra. Not even water. Had to pay extra to select seats. You could wait until the day of the flight and do it for free. I wish I was informed of this before purchasing the non-refundable ticket. BA "customer service" was absolutely no help on this front and merely reiterated their policy. They are NOT a premium carrier and their practices have relegated them to bargain carrier status. I will not fly BA again."
Pros: "Very limited in flight entertainment"
Cons: "There was no food provided, so no need to rate the quality of the food that was not there"
Cons: "We couldn't enter the gate area until about 30 minutes prior. There wasn't anywhere else to wait so eveyrone nded up standing around the gate. Which blocked the hall to the restrooms and ended with a lot of people standing at a store front."
Cons: "Having to take a bus to get to the aeroplane"
Pros: "That Pilot has to bring my buggy"
Cons: "Socking wet buggy Head rest in pices Rubbishy in the pockets Staff confused about checked in bag I purchase on different occasion than ticket, took ages to sort it out"
Pros: "Punctual, relaxing."
Cons: "No free refreshment, not even water."
Cons: "Why can't Germany load planes from concourse ramps instead of busing and so many stairs. Frankfurt airport is so poorly designed and how much of my ticket is for buses and bus drivers, etc."
Pros: "I was able to check in on an earlier flight which helped me to arrive an hour earlier."
Cons: "British Airways do not have access to a gate so always have to take a bus to airplane."
Cons: "Horrible service I had to have my flights changed completely twice."
Pros: "The staff were friendly and boarding/ getting off were a breeze. I loved how much space the aircraft had inside."
Pros: "Food good and very attentive and friendly Cabin crew Amanda made the flight a pleasure."
Pros: "Flight left on time and arrived 20 minutes early."
Cons: "Tight seating was fairly uncomfortable."
Pros: "Friendly helpful airline staff. Plane slightly late leaving but kept up-to-date."
Pros: "Entertainment system and seats."
Pros: "Staff was friendly. Great snacks!"
Cons: "Delayed 2 hours and no screen on the plane - a long way to catch up with Singapore airlines"
Pros: "Convenience to return to Heathrow with enough time to navigate customs and security and make my connection. Fare price was good"
Cons: "Flight was an hour late and the lines for immigration were more than half an hour. Little legroom."
Cons: "Tight seats, not much for entertainment"
Airlines flying from Europe to Fresno have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Europe to Fresno
Masks required on board, masks provided on flights from Europe to Fresno
Social distancing seating
Middle seats unavailable to book on flights from Europe to Fresno
Testing for antibodies, testing for symptoms for flights from Europe to Fresno
Waiving of change fees. Search flexible flights from Europe to Fresno