Delayed - leaving, delayed getting to the gate at destination. What should have been a very easy flight and experience was not.
Better management of the boarding process. Is there any way you could forward all the window seats first? That's the Way Reno Air used to do it, and they had the fastest boarding in the industry!
The flight out of Fresno boarded 1.5 hour past scheduled and made me miss my connecting flight from SFO to SEA.
A long delay. Don't travel late in the day.
The seat was comfortable. There was a lot of turbulence. If it weren't for that,it would have been okay.
Flight delayed. WiFi connectivity very poor if not existant. Last minute arrival forced me to run to catch my connection.
It was great, I’m very grateful for the pilots and crew flight attendants for everything.
Flight was great. Efficient boarding. Short flight. Early arrival. Friendly flight crew. The entertainment system did not work well. Could not access it until the aircraft reached 10K feet or more. Lots of glitches.
No food service almost missed because of first flight delays
It was fine. Everything ran on time, crew was great.
Multiple delays and made us miss the connecting flight and lost our bags
Business class flight attendant was very good. But our flight was delayed two hours for a “mechanical” bathroom issue that literally took 5 minutes to fix. Our plane landed early from its previous flight but still waited for a mechanic to show up to fix an obvious minor issue for almost three hours. This caused us to miss our connecting flight. They put us up in a Days Inn that was 17 miles away from the airport that took a half hour of driving just to get to and this was at 11pm at night. Then when we finally got back on a plane after a full day delay they left our luggage back in the airport. This was an international flight, so no luggage or belongings after flying 8 hours to a different country. We will NEVER fly American Airlines again.
I was able to enlist on standby for an earlier flight, and eventually made it (last row). However, the experience was poor and felt unfair. On the standby list, I was ranked #2 (#1 had been cleared a seat). The person ranked as #3, who was also in the queue alongside me was given a seat much earlier - with group 4 boarding (a seat within the first 2 rows after business class). When inquired about why I was skipped-over on the priority list, the gate agent first paused (likely cuz she couldn't explain) - and then gave me the standard expectation that if a space opens up, she'll give me the seat. Despite my priority ranking being higher, I was unduly held-back, and could have missed the plane - unfairly giving advantage to someone else. Luckily one seat opened up; but given the unfair assignment of standby seat by gate-agent, this was a subpar boarding experience.
The airline was small and the seats were not comfortable to sit in for that length of time.
The boarding by groups is pointless. The first two groups worked fine, but almost Noone boarded in goups three thru five leaving the vast majority boarding when group six was called. It defeated the purpose of spreading out the crowd.
I blame kayak for my last trip to dca. Kayak cancelled my direct flight and put on a one stop flight and made lost whole day from my vacation and had not even refunded my ticket.
delayed multiple times. no resolution on anything from AA customer service. was put on hold in chat to talk to manager. was 6th in line to talk to manager for more than TWELVE HOURS - from sometime around 9AM until well after I had gone to bed that evening. no explanation, no attempt to make it right. just a five hour delay because of repeated maintenance claims
We experienced an involuntary change of schedule. Had 1st class tickets from Fresno to Bonaire, put us in coach from Miami to Bonaire a few days later - terrible flight, try to get a refreshment , water or a meal and air. We will never be subject to that again. I'd rather fly another airline that honors 1st class. Adding insult to injury AA reimbursed my wife's ticket $106.66 for the change in seating, me nothing. Haven't heard back from Customer Service, don't expect to - it's only online, can't speak with a live person. So the difference between 1st class and coach for that portion of the flight is only $106.66? Really? I've flown Delta and United on the same route, will go back to one of them again.
Was the most uncomfortable I ever had in the air. Felt like I was trapped in the seat legs cramped and was just horrible. The flight to DSM was a lot better. Even being on a smaller plane was better. Staff are outstanding. No complaints about the people.
It was exactly as I expected, on time, smooth flight, courteous staff.
