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Pros: Window seat

Cons: Lower fares

Pros: Friendly crew!

Cons: Cramped up like sardines on plane! No room or reclining chairs!

Pros: Everyone was helpful and friendly.

Cons: Not charge so much for luggage and carry-ons.

Pros: Left on time and arrived on time.

Cons: Seats don't recline and don't have padding.

Cons: Again, left stranded in SC.

Pros: The entire process was a breeze

Pros: Love the ability to watch films on my device by way of United WiFi

Cons: Better snacks

Pros: for economy on an American carrier it was fine.

Cons: American carriers just aren't as good at international as non-american carriers. Seats/food/entertainment/overall experience just not as good. Pick an international carrier when you can

Pros: Nothing

Cons: Boarding ...seat...on time arrival and departure

Pros: Delays

Pros: Good price. Flight was ontime. Boarding and unboarding was fairly fast due to fewer bags to put in the overheads.

Cons: Seat did not recline. No wifi / entertainment. Food/drinks all cost extra. No chance to talk to a person at checkin. Seats assigned for my wife and I were not near each other. Gate agent was able to put us together in last row, but that was the last and only option.

Cons: Everything! This airline sucks and the customer service is trash. They will mess up and not fix anything for you. DO NOT FLY WITH THIS AIRLINE!

Pros: cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE.

Cons: cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE.

Pros: The crew was fine, and the seats were OK

Cons: The air-conditioning system was horrendous! Thank God it was a short flight, because it ruined that part the trip. Even though I had turned off the vent above my seat, freezing cold air, and when I thought were particles of snow, was still streaming out the vents on the right side. Very unpleasant

Pros: Alaska consistently provides an organized pleasant flying experience.

Cons: One of the flight crew today was a bit on the grumpy side and made several negative comments about Alaska and about customers. Totally not typical for Alaska. Also - In Seattle had to load onto a bus and drive out to the plane.... another layer to a journey. They were well organized BUT

Pros: Boarding was fast.

Cons: Planes are old and do not have enough room for luggage.

Pros: 787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about.

Cons: The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket.

Pros: Love the ability to watch films on my device by way of United WiFi

Cons: Better snacks

Pros: The crew made the best out of it and thankfully it’s an extremely short flight.

Cons: A 20 minute flight was delayed for 2.5 hrs. United did a terrible job with notifying passengers, just simply bumped out departure in 15 min increments. Original excuse was inbound delay, although plane was there for 6 hrs already. Passenger soiled himself in cabin and there was no ventilation.

Pros: Crew was nice. Enjoyed watching one stewardess train another. Very smooth landing in Redding.

Cons: Flight delayed for about 20-30 minutes with personnel entering and exiting aircraft with no explanation for passengers after pilot had announced we would be leaving “on time.”

Cons: Caterer was late causing plane to be 45 min late taking off. All so first class could eat while we're had pretzels

Pros: Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes.

Cons: Delays,

Cons: In a perfect world, no 2-hour delay.

Cons: The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult

Cons: Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay

Cons: Plane was too hot

Pros: The service, on time, employees very nice.

Pros: Crews were friendly

Pros: Left on time and arrived on time.

Cons: The seats were incrediblely uncomfortable; the worst I've ever had on a flight. They cannot recline. Padding is at a minimum. You don't even get water.

Pros: Window seat

Cons: Lower fares

Cons: We departed 45 mins late with no explanation

Pros: Nothing

Cons: Everything. Rude personnel, flight delayed 5 hrs, minimal help from customer service. The worst possible experience to start a Disney vacation for my little daughter. Supposed to arrive in Orlando 8pm, arrived 2:15am.

Pros: Nothing, the flight was cancelled and we missed our friends 70th birthday celebration.

Cons: Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation.

Pros: Smooth ride

Pros: Very nice crew, smooth boarding, made up time from late arriving aircraft. Surprised and impressed by how good AA was relative to how I remember it.

Cons: Wifi was unreliable.

Pros: Most people had movies and other things to entertain themselves with via rear seat displays.

Cons: My rear seat display never worked, though I complained about it at least 6 times during the flight. Nothing was offered to aid or fix the problem besides the stewardess saying she'd reset it several times.

Cons: The WiFi availability seemed to be delayed and appears to be pricier than that of other airlines.

Cons: Flight got delayed

Cons: Seats and the seating arrangements were poor. Seats were assigned at different places even if you are part of the same family/ticket. The aircraft do not have 3-4-3 seat arrangements. So it would be difficult for families with 2 kids.

Pros: Accommodating crew, good food,

Cons: television monitor was not syncing with the static I was hearing.

Pros: We made it home safely and on time.

Cons: We were sat in the very last seats near bathroom which was noisy and uncomfortable. I actually paid an extra charge so we could be sat together. In flight entertainment didn’t work in my seat. One piece of our luggage was lost.

Pros: Easy boarding, easy flight

Cons: Food served a little earlier, with beverages first. There was also buzzing in the headset when I was watching a movie.

Pros: Crew was nice. Enjoyed watching one stewardess train another. Very smooth landing in Redding.

Cons: Flight delayed for about 20-30 minutes with personnel entering and exiting aircraft with no explanation for passengers after pilot had announced we would be leaving “on time.”

Pros: Comfort and space

Cons: I had a horrible experience with the flight attendent names Berse. I went to use the bathroom upon boarding due to a medical condition and she stated and I quite, “ I don’t understand why you couldn’t have just used the restroom at the terminal?” I said Ma’am I have a a heart condition and take meds

Pros: Crew was very nice and upbeat

Cons: Just a little more leg room would have been nice

Cons: Stuck on tarmac for 40 min after landing Then waited another hour for luggage to be delivered. If you’re going to force us to check bags the. Please ensure the system is working at the airport!!

Pros: Crew was good. On schedule departure and arrival

Cons: Faster lines at check-in. More courteous security personnel

Cons: No delay

Pros: Crew was very sweet

Cons: Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff.

Cons: Baggage claim was terribly slow in Philly (again)

Pros: Gate folks were professional in spite of late incoming flight causing late departure, late on a Sunday night, and full load of home bound passengers.

Cons: Again, horrible seats. Could actually feel and see the support bars. Come on AA this is not hard.

Pros: Easy in easy out

Cons: Lack of entertainment

Pros: Comfortable

Cons: I was in 10C a So I was able to hear a disgruntled AA employee. Just like office politics. But up in the air. I didn’t need to hear

Cons: Delays

Cons: Free WiFi kn the plane was hardly working even over US mainland, before it list connection with outside internet over ocean. But it is something I do not care much about.

Cons: Seats are extremely limited in space. I know it’s not only United but I’m an average sized guy and a 4 hour flight is a challenge.

Pros: Crew

Cons: Missed my connecting flight. Had to pay my suitcase extra (60 dollars).