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I’d have rated Asiana good except an unfortunate incident in which I felt one of your employee didn’t really help us. During the first leg of the trip, the flight from LAX to ICN, I left my backpack on the plane. When I realized, I reported to one of your employee who promised me that it’d be taken care of, that my backpack will be there at HCM city. When we arrived there, HCM people had no idea and my backpack was still at Incheon airport who denied any knowledge whatsoever. I was left in the cold and felt helpless. I was very disappointed. I’d like someone to look into this and let me know.

It was my first time flying Asiana but i was very pleased with how professional and understanding the flight crew is with little kids. One flight attendant held my 3 year old daughter’s hand guiding her to the exit after landing while i had my hands full with luggage and my infant. She was very helpful.

Love flying Asiana. Been using it for over a decade now.

The beefsteak on the lunch menu was excellent! I usually do not eat airplane food. I loved it.

For the most part, it was an enjoyable experience. It's the 2nd half of the journey was a bit uncomfortable. It was on a noticable smaller plane compared to the previous one.

Only process that my luggage didn’t make it to my destination because of short connection but I understand

I like the food, the crew and everything.!!! Except for the delay in our flight.

Check in agent very rude, no greeting “Hi” or “ Thank you. Doesn’t direct where to go for gate info. In flight crew staff not friendly. Very disappointed ☹️

My favorite airline to fly across the Pacific. The Business class lounge is fantastic, the wonderful flight attendants are helpful and professional. Great comfort while flying.

The flight was delayed for 2 hours, however, we flew home safely.

Food was very bad Crew was not so welcoming. Chairs was so uncomfortable

Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.

The business class had to wait to board last. Unacceptable

The air hostess was excellent. I have taken so many flight domestic and international, this is the first time the air hostess was so caring. She was a delight

The flight out of Fresno boarded 1.5 hour past scheduled and made me miss my connecting flight from SFO to SEA.

The pilot was late so we didn’t take off til almost 2 hours late.

Flight delayed. WiFi connectivity very poor if not existant. Last minute arrival forced me to run to catch my connection.

It was so uncomfortable for 14 straight hours it was torture

Why does it have to be painful to fly long distances?

It was fine. Everything ran on time, crew was great.