FAT - SYR
Find cheap flights from Fresno to Syracuse
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- Morning departure is around 69% cheaper than an evening flight, on average*.
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Top 4 airlines serving Fresno Airterminal to Syracuse Hancock Intl
Scores according to KAYAK customer reviews
Pros: "Crewnwas good,.once they got on a plane that worked we.gotmthwur quickly. Glas they didnt keep going with an unsafe plane."
Cons: "The delay sucked."
Pros: "Flight was wonderful. Beautiful weather. Love to flight with Alaska Airlines."
Cons: "Nothing. I like everything about the trip. Never had a bad experience with Alaska Airlines. There great."
Pros: "Seat very comfortable"
Cons: "Better snacks"
Pros: "Everything was good"
Pros: "Cabin crew were average over worked with infants and the infirm."
Cons: "More flight attendants on flights with high number of infants and the old/infirm."
Cons: "It was great!! Couldn’t have been any better!"
Pros: "My friend and I were able to sit together"
Cons: "The crew staff was very rude"
Pros: "The boarding and flight were quick. The prime seat was comfortable (of course I had to pay for it, though it wasn't expensive)."
Cons: "Flight was delayed"
Pros: "The complimentary upgrade to first class was unexpected and a nice surprise at check in. Thank you!!"
Pros: "Everything went smoothly and everyone was extremely nice and helpful."
Pros: "Pleasant and no nonsense service. Someone wants to move over to an empty seat......go ahead. Oh you’d like a beer.....here ya go. And so on and so on. Will fly again and again. Gladly pay a little extra to not have to deal with the nickel and diming of the other airlines. Looking forward to my return flight Thanks again Alaska!!"
Cons: "Not a damn thing.....absolutely perfect!"
Cons: "Typical flight delays in and out of Fresno"
Pros: "Everything was so fast!"
Pros: "Efficient boarding got us in the air a little ahead of schedule. Updates from the cockpit were informative and I could even understand them. 50 minute flight versus a 6.5 hour drive, what a bargain."
Pros: "Crew was friendly and helpful"
Cons: "Sitting in the back"
Pros: "I had no problems with my pet"
Cons: "Great flight fast Only thing was I didn’t get my boarding pass for my second flight and I had to go through security all over again"
Pros: "Service was excellent"
Pros: "I loved being in first class. The chairs were very comfortable."
Pros: "Brian on my flight was a very professional and hardworking attendant!"
Pros: "Great customer service, reliability on time"
Cons: "Policy of not allowing check in within 40 minutes of flying flight. This policy maybe Makes sense in LAX Or chicago but not in tiny airports like fresno. I had already checked in online but becAuse of a glitch couldnt access it. I went to customer service desk and Asked for a hard copy boarding pass but Alaska Would not help me , it was Too late. So I waited for 38 minutes, watching an empty TSA line and then listened as my flight pre-boarded, , boarded and took Off without me. Then I had to buy an American airlines Ticket to reach san diego via LAX 5 hours Later. Alaska was a big let down this time."
Pros: "Great customer service and hospitality. In flight staff were a fun group."
Pros: "Flight was on time and the staff was friendly."
Pros: "Flight was on time, crew nice, quick 2 hour flight...no complaints."
Pros: "I was late to the airport so I was rushing and the crew was so helpful knowing that I needed to get checked in and to the gate."
Pros: "Great crew. Ahead of schedule."
Cons: "Two kids behind me screaming the entire flight. Announcements from crew at max volume."
Pros: "Thanks for the up grade! I didn't have a seat and you made it happen."
Pros: "Loved the complimentary beer and wine!"
Cons: "Kind of a small plane."
Pros: "Wonderful staff, very friendly, arrived 15 minutes early!!"
Pros: "Friendly. Uneventful. Roomy."
Cons: "Flight attendant had to move my carry on, though I boarded first. Also wore my Timbers shirt, but couldn't board early in San Diego nor Fresno."
Pros: "Great Upbeat Crew makes for a pleasant flight!"
Cons: "No hot water for tea or coffees"
Pros: "Seats seemed more comfortable, roomy. Staff was very nice at the gate and onboard."
Cons: "Got fogged out of Seattle and had to stay in the Fresno airport for 5 hours. I know this isn't mostly Alaska's fault, but it sure took a lot of my time. More flights?"
Pros: "Great flight. Pilot did great!!"
Pros: "Comfortable chair, spacious since I upgraded to Premium."
Cons: "NO snack though, was offered just water from a large botter"
Cons: "My ala cart bag was placed with checked luggage so I had to wait, but I got home safely."
Pros: "They were on time and we arrived on time."
Pros: "The pilot was very polite"
Cons: "Gate staff we're rude seemed bothered when asked for assistance or info"
Pros: "I was running late to board and they waited for me. First time flying and they were very happy to assist me"
Pros: "We left on time and arrived to our destination early!"
Pros: "We had a delay in landing. I was feeling sick to my stomach and after landing i used the restroom. When I got back to my seat to retrieve my things a man from the cleaning crew had one of the bags I had under my seat. I had $500 cash in my wallet that my husband gave me to deposit in the bank upon my arrival. When i asked the guy why he had my bag he said he was security and he thought I left. I felt that was odd because people were still exiting the plane. I grabbed my things and left. I didn't realize my money was taken until i got my rental car. That was the only time my bag was left unattended. I have never experienced this before and was so disappointed in my ingnorance. Since it was cash, my colleagues told me I would most likely be wasting my time."
Pros: "Just to clarify... I had a very short flight where entertainment and food were not an option. Overall, my first experience on Alaskan was great."
Pros: "The captain and crew were friendly"
Pros: "The crew in Fresno actually moved me to an earlier flight that did not route through San Diego, but rather Seattle. They were super helpful and had excellent customer service. They actually checked me in before I arrived because the timing was very tight for me to check in on time. I had a great experience with the service in Fresno."
Pros: "Friendly crew"
Pros: "Thw services was great"
Cons: "US Customs was very rude."
Pros: "Amazing crew!"
Pros: "Very controlled and safe Covid procedures. Outlets and screens at every seat."
Pros: "Nice airline attendants!"
Cons: "Enforcing people wear masks over their noses!"
Pros: "Everyone was perfect..!!"
Cons: "Is a international flight and you guys don't have a real meal. We appreciate the snacks but a real meal is necessary"
Pros: "Good! No complaints, no suggestions."
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Pros: "The crew was kind."
Cons: "I sat in the last row, in the window seat, except there was no window at all. It was the only area of the plane without a window. The seat did not recline, and there was no window. It was claustrophobic to say the least."
Cons: "Worst airplane i have been on since 2007"
Pros: "Crew was absolutely amazing!"
Cons: "Delta check in was HORRIBLE! I was charged for a bag check in and had to take my bag through security and they threw away my cologne and razors."
Cons: "Great flight but old regional jet"
Cons: "4 hour delay"
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Cons: "I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh"
Pros: "Flight attendant in first class was amazing."
Cons: "Being on time"
Pros: "Plane was nice and clean. Staff attendants were great & respectful."
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Pros: "Prompt action, excelent customer service and accurate reservation details. Auto text message alerts a real life-saver. Boarding was easy, plane was clean and staff super friendly."
Cons: "nothing realy"
Pros: "Friendliness of attendants. Quality of snacks."
Cons: "Hip room. Leg room."
Cons: "Pilots did a great job in informing us why the seat salt had to be turned on."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Cons: "Being late"
Pros: "The flight crew was friendly and personable. Beverage service was consistent and efficient. Entertainment and free WiFi messaging were great perks."
Cons: "The positives don’t even come close to offsetting the misery of Delta’s seats. I honestly don’t remember the last time I was so cramped and uncomfortable. I’m not an abnormally large man - 6 feet 200 lbs - and there was no room for my legs or my shoulders in an “upgraded economy” seat. I fly weekly for work on another major airline, and only took this one in a crunch. But I am quite certain this was my last Delta flight and I’ll be advising others similarly. The service and entertainment aren’t sufficient to mask an awful seat configuration."
Pros: "Friendly attitudes"
Pros: "The kind bars"
Cons: "The crew at he gate seem to hate their job. I went to get a claim ticket for my stroller and I felt like I had asked for something wrong."
Cons: "The flight was cancelled. Kayak should know that. I got about 15 message s from you about a flight that was cancelled 24 hrs ago. That is not helpful."
Pros: "Easy boarding, Love to the sad that you were not nickeled and dimed while in flight they provided wonderful food and snacks. The crew so friendly and very hard working constantly there to please the passengers also having Free movies made the 5 and a 1/2 hour flight go very quickly. I fly across country frequently I will always fly Delta."
Pros: "Excelent service"
Cons: "Seats a bit cramped"
Pros: "Got upgraded to 1st / Business class."
Cons: "Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals."
Cons: "sitting next to a large dog and the wifi not working given i prepaid for it and actually selected the flight because it had wifi i fell hours behind on my work"
Pros: "Polite crew, clean plane, smooth reservation and seat selection process"
Pros: "staff was good, flight was not so good"
Cons: "Hated the storm we flew through, luggage came out of overheads....ugh"
Pros: "I didn't like much about this flight."
Cons: "Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to."
Pros: "I was able to get a gluten free snack"
Cons: "Tried to get an upgrade at the gate and they said our ticket wouldn't allow it."
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "At least there was a free shuttle to the discounted rate hotel."
Cons: "There was not enough time to run to the connecting flight. Was told they could not wait, yet then the plane sat on the runway for 25+ min. Had to get a hotel and rebook the flight. Very poor experience flying Delta."
Cons: "No TVs for int'l flight, disorganized and chaotic boarding process, limited snack options"
Cons: "Boarding was ok however person sitting next to me, her seat was double booked. Luckily the other person also got Comfort seat."
Cons: "Need more legroom"
Cons: "All was good."
Pros: "The entertainment screen was good. The food was acceptable. The crew was very nice and friendly."
Cons: "The seating. Isn't that always the case. Buy a standard seat and be squished like you don't matter - just an afterthought - and if you wanted better, spend another $100 bucks or so. Add to that insult the fact that my wife and I couldn't even sit together because we couldn't choose seats until we arrived at the airport. Really."
Pros: "Plane and cree"
Cons: "Terrible breakfast if u want to call it thst"
Cons: "First class seats were uncomfortable for a 6.5 hour overnight flight."
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Pros: "The following day had different employees working so they weren't as rude as they were on my original day of travel."
Cons: "Having a domestic leg of travel that includes ATL to LAX as part of your international travel plans is horrible with Delta Airlines. The rude gate employee decides to check my carry on piece to my destination. I explain that I have a14 hour connection and I need the small arty on piece for that flight. I was asked to talk to the other gate employee while they gave my seat away. It's horrible how rude and dismissive they were. I asked for compensation but they started to lie. Apparently I 'gave' up my seat. Once the shift manager started to help me, I thought things would've ok. It got worse. The Delta training took over. Both employees repeated the exact same words about me volunteering my seat so there's no compensation. It cost me a hotel night and 24 hours. I will avoid Delta at all costs... and I know it will be difficult since flying through ATL is pretty much alway Delta. But, it's too much. Lying, rude and dismissive employees at various levels of management. Horrible"
Cons: "A full flight in the midst of a pandemic. Totally unsafe! Safety first in the air and closed space vs how many you can pack in during a pandemic. Disgraceful! I have tried to avoid AA due to how they handle flying right now , I couldn’t today and they were just as bad as I imagined. Delta was so much safer and more protective of its customers . 50-60% full by design . Fly them and learn something."
Pros: "Free novies"
Cons: "Food service and better social distancing"
Cons: "No weather delay"
Pros: "I was cramped being a man of fair size. Which honestly quite made the flight even better."
Cons: "I can't think of a thing the crew could have done better. Top Notch!"
Cons: "In flight entertainment was broken"
Pros: "Everything went smoothly, i had a good seat."
Cons: "Bathroom broken. Broken plane. Stuck on runway with me bathroom and no food or drink for 2 hours before we took off."
Pros: "Everything was generally great I don’t have any complaints."
Cons: "Well it’s nothing you can change I was pleased that the flight took 8 hours instead of 9 but because we were early it was a bit inconvenient that Heathrow had us do a “hard” arrival I think that’s what it was called so instead of a gate we got off on the tarmac."
Pros: "The crew was friendly and the plane was comfortable and clean."
Pros: "Boarding was average. Cabin crew was very nice and attentive when needed. Flight was on-time. Luggage arrived quickly and unharmed."
Cons: "When will airlines end cramming in as many sardines/passengers in the plane? The seating for me (6"1") was too close to the seat in front. Luckily, the passenger in front of me did not recline."
Cons: "Flight was delayed for no apparent reason."
Pros: "The coffee was hot?"
Cons: "Communication was awful. Make flight attendant had less personality than a dusty brick. Idiot behind me was leaning on my seat so I couldn’t recline. It was just probably one of the worst experiences I’ve had flying."
Cons: "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."
Pros: "Pleasant flight crew!!"
Cons: "Very cold temperature in the cabin both flights, could have been warmer. Wore hooded packable jacket and gloves and was still cold"
Cons: "I tried to change my seat to an available window seat several times after online check in opened using the app and consistently received error messages so ended up stuck in a middle seat."
Pros: "The seats seem to be shrinking. The flight was flawless."
Cons: "Tight seats, but I guess that is going to be the norm now."
Cons: "Additional cost for luggage"
Cons: "I ended up renting a car at my expense to drive the last 6 hours. AA didn't care, actually I think they were happy."
Pros: "The entertainment choices were very good. It made traveling with children easier."
Cons: "The crew. It seems that the US crew has gotten used to treating customers like animals and giving treats to deplane or calling security is a norm now. They seem to forget that they are working in a service industry. On our flight which was international and long they had quarantined the entire back rows for themselves and one of the bathrooms was also for their use only. In addition they had two choices for the meal they served Chicken and Pasta and they mentioned to customers that they had run out of Chicken. One of the passengers in our group of seven could not eat pasta as she had dietary restrictions after surgery and they told her too bad and she should have ordered a special meal. When she spoke up she was threatened with security. This person is a respected physician in her community and understands the service industry well. The worse part is the crew then proceeded to eat chicken dinners right behind her seat and continued to talk rudely about her. They had not run out of chicken meals just kept them for themselves. It seems American Airlines spends lots of advertising dollars about choosing to fly with them but is forgetting to train their staff about being nice to passengers."
Cons: "Flight was delayed due to poor maintenance that caused issues before take off. Of course safety is important but that is why maintenance should be done routinely and prioritised accordingly. The pilot on the first delayed flight (new airplane) was clueless, his exact words "... our analysis team from midwest needs an hour to figure out whether we can fly or not" This is after we have boarded the flight. Then after about an hour of sitting in the plane, he says "rumor has it that a new plane will be towed in..." What? Why didn't they stop boarding and just get the new plane in. And I don't appreciate the emails saying flight is delayed without giving any reason for it. AA could have certainly done a better job of communicating the issue. Further the flight crew including the pilot were acting like victims. If it were an Asian carrier like Singapore Airlines, the crew would be smiling and providing assitance courteously since they represent the airlines. Not flying them again."
Cons: "Aircraft issues, late on take off, a gate change, but the ticket against kept us informed"
Pros: "Left on time and got us to Dallas safely"
Cons: "Due to weather (not your fault) arrival to Dallas was delayed and we nearly missed connection"
Pros: "Flight attendant was great; talkative, funny, entertaining."
Cons: "Inclement weather"
Pros: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
Cons: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."
Pros: "The crew was helpful and friendly."
Cons: "Baggage was damaged and took a long time to get to the claim area."
Cons: "Late to Tulsa again.l"
Cons: "Delay in Fresno"
Pros: "Competent crew; flight arrived on time with my luggage."
Cons: "Plane was jammed full; so much so that even passengers like me, who paid to check one of my bags, still had to put my one carry-on under the seat in front of me instead of in an overhead compartment. I expected some legroom because I paid to check my bag. Unfortunately because of American Airlines I had next to no legroom. I'll be avoiding AA where possible on all of my future travels."
Cons: "Didn't make it to Tulsa. Won't make it for almost 8 more hours. Shameful."
Pros: "YYC is a nice airport. I have found I like Canadian's more then Americans when it come to air travel."
Cons: "LAX is not a convenient airport at all."
Pros: "Nice amount of leg room!!!"
Pros: "I miss the first leg of my flight and they cancelled my whole ticket and didn’t rebook me. This was an intentional flight. I paid $1500 for the ticket and even when another airline was going to fly me to catch the second leg they denied me. This was my worst experience, I have missed flights before and I get rebooked pay some fee but I still get to my destination. I missed an opportunity to pay last respect to my dad. I’m so very disappointed"
Cons: "The customer service is just horrible. They simply don’t care about you just what you paid."
Pros: "Staff was friendly"
Cons: "My bag was lost and was not woken up for meal or provided a meal when I asked."
Cons: "Shaky landing."
Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Pros: "I took an aisle seat for more room Glad to be going home"
Cons: "Still not enough leg room"
Pros: "Same as above."
Pros: "Not a full flight so plenty of room."
Cons: "You wouldn't let me change my flight so I didn't even take it"
Pros: "The crew on ground and on the plane are great"
Cons: "The planes are old and crowded"
Pros: "Everyone very nice"
Cons: "All good not dislikes"
Cons: "Itthe ground staff (red coat agents) at MIA extremely unhelpful and arrogant. I am visually impaired, asked for assistance to check luggage, asked for assistance and was simply tol to go to end of the line at a counter that was at least fifty yards away. Upon my. O planning of the lack of service as simply to go talk to the manager."
Pros: "I liked the customer service from the employees trying to help everyone get situated from the flight cancellation."
Cons: "I didn't like how there was no communication from the airline that the flight was canceled and that we customers and employees at the Fresno airport. We should have received notification as soon as the flight was canceled so we don't have to spend all day at the airport thinking it's just a delay."
Cons: "Ladies in the front desk are super RUDE yes I said super not just rude! I WILL NEVER book with American Airlines again. Worst customer service I have ever encountered. When I left from Fresno onto when I left from Pheonix!"
Pros: "The service was good. Headrests were nice, recliner had good range."
Cons: "Would have paid more $ for more space, but not willing to pay first class ticket price $$$. Elbow room could always be improved."
Pros: "The friendliness of the pilot. In flight movie and music."
Pros: "The flight was very scenic due to it being a sunny day in Cusco. A320 had ample room in economy and staff were great."
Cons: "Confusion at the gate as an earlier flight had been delayed which was also travelling to Cusco. Waiting on a bus on the Tarmac waiting for a late passenger. Doing circuits at Cusco waiting to land and then sitting on the runway waiting for an unloading area."
Cons: "Departing 5 flights out of gate A1 in Dulles"
Pros: "Left ontime and arrived early."
Cons: "Baggage came off belt wet and no onboard entertainment."
Pros: "The woman at the gate was truly so wonderful and friendly - because TSA had caused so many people to be delayed, we were not the only ones rushing to the gate and she calmed us and gave us time to collect ourselves. Her demeanor was just so friendly."
Cons: "Gate attendant went out of her way to assist us as a family! Thank you!"
Cons: "Was not informed that there was a required 30 minute check in and was given incorrect information about what time the airport opened. Causing us to miss our flight and purchase new tickets at an extra $620, whereas I believe it should have been a free adjustment. I will never use united or kayak again."
Pros: "They canceled the flight"
Pros: "How pleasant everyone was"
Cons: "Somewhat condescending comment from one of the flight attendants when I asked if they had a blanket. She said oh no, we haven't had them for ten years! I wanted to say -- must be just on the larger flights then- as I had just gotten off a United flight from Honolulu to Chicago where there weee plenty of blankets. I just smiled and said ok."
Pros: "We were late leaving Fresno we sat on the runway for 40 minutes and 100° we left Fresno to Denver so the plane from Denver had to wait for us"
Pros: "Smooth flight, good landing."
Cons: "Seats are very uncomfortable, too small and too close together!"
Pros: "I received a whole can of soda."
Cons: "My flight was intentionally delayed due to to much traffic at the airport. After spending the whole day either in planes or airports & then being stuck in a airport for an extended period of time & not getting to my destination until after midnight made for a very miserable trip."
Pros: "The Fresno staff was incredible, patient, and very helpful. Take-off and landing was super smooth."
Cons: "There was no food, only a glass of water. The steward was very kind though. The layover at LAX seemed unrealistic. When I called ahead of time about it, a United employee told me it was "do-able". We barely made it, even with riding on the skycap's cart. If I hadn't had that cart ride, I would definitely have missed it. Reasonable layovers would be more helpful."
Cons: "Staff was rude and not helpful at all. Delayed over 3 hours waiting on crew coming in on another plane. Short staffed."
Cons: "Poor Steward. Very unfriendly"
Pros: "Loved boarding process. Nearly impossible to get down the aisle with carry on, personal item and a coat. Come on...."
Cons: "I had an annoying passenger next to me who was drunk fell asleep on my shoulder. Plane left 2.5 hrs late."
Pros: "Checked my carry on for free."
Cons: "left an hour behind scheduled departure."
Cons: "Check in reservation clerk really hassled me when checking in when she saw the reservation under my name was spelled wrong. She acted as if I was NOT GOING TO BE ABLE TO BOARD!! I did not make the error! They had my Date of birth, my service dog traveling with me, and still were acting like they weren't going to check me in! Extremely stressful!!"
Pros: "I liked the fact these flights were all on time"
Cons: "Too cramped, in smaller planes seats don't recline, which is difficult for me. HAd one crew member training another on flight, which is ok I guess, but u could tell the trainer was tough on her, felt bad for the trainee but she handled herself well."
Cons: "United is extrenely unreliable"
Pros: "Very friendly hostesses and Avery welcoming feel"
Cons: "no free internet"
Cons: "Missed my connecting flight because of maintenance problems. Had to wait an extra 5 hours just to get to Las Vegas. BULLSHIT! Never again!!"
Cons: "Delayed flight caused me to miss my connection and caused numerous problems."
Pros: "On time"
Cons: "Food quality"
Cons: "Was not a smooth flight"
Pros: "This plane was smaller so I got to sit by myself so it was more comfortable for me"
Cons: "Lack of drinks/ comp snacks"
Cons: "Flight got cancelled and i was not informed of this. Waited for 9+ hours just for my next flight"
Pros: "It was short."
Cons: "Not really fond of smaller planes, a lot more turbulence."
Cons: "Flight was delayed 2 1/2 hours."
Cons: "My flight was canceled. I was put on standby for a booked flight. Instead of working with me to actually get a flight they kept wanting to put me on standby for booked flights. After talking with four reps I finally was able to speak with someone who was willing to help. Due to the lack of customer service and 6 hours of searching for someone who was willing to put in some effort, I am not sure I will fly United in the future. I had 48 hrs with my family and spent 24hrs traveling/waiting for a solution."
Pros: "Crew was honest. Provided ice water."
Cons: "Prop plane didn't have air conditioning (flight 4989) thank God it was only 45 minutes and FA provided ice water."
Pros: "Flight crew was great and funny!"
Cons: "Seats were uncomfortable and not a lot of space. No entertainment"
Pros: "terminal in Boston Boarding arrived early"
Cons: "group of 2 was split up"
Pros: "Everything was perfect"
Cons: "Lack of leg room, no TVs, no free wifi"
Cons: "Had to rebook."
Cons: "My flight was cancelled, then had to find another flight, everyone was rude. Finally found a flight, then had a delay twice. Had to stay there all day! So I didn't get to fly into Syracuse. I had to fly out to Ithaca and family memeber had to drive 2 hrs in the snow to pick me up. Flight attendant was rude, and she even stated that she was tired because of the delays and it was hot in the plane and she didn't serve any beverages for the reason of the weather ,which there was nothing. I'm so upset with all this! Didn't get a discount or nothing."
Pros: "The way they said "Hello" to me. Other than that, the water was good."
Cons: "Everything else. My flight was delayed for weather, and I missed my boarding by 2 MINUTES, and they rejected me at the gate, and told me my seat was already taken by stand-by. Then the lady I went to see at the customer service desk was rude, and rejected me from first class even though it was THEIR MISTAKE I was booked there. Then I didn't even land at LAX! I had to take another flight that landed at Ontario so I can make my appointment on time. Will NEVER travel with United again!"
Pros: "The crew overheard me offer my scarf to the lady next to me because I noticed that she was cold, and a few minutes later they offered her a blanket without us even asking for one. We were both so shocked that they knew what we needed before we asked for it."
Cons: "When i came back to my country everything was ok until i got my credit details and i saw that your receptionist stole money from my card. I should have pay for an exstra suitcase 60 dollars so i gave the receptionist my credit card. Yesterday I got my credit details i saw an extra charge of 400 hundred dollars !!! I am so mad and im waiting for you to cancel it and recompense. I hope it will be soon before i involve a layer and require you. My phone number is +97224518838."
Pros: "nothing my plane was canceled"
Cons: "that my trip was canceled"
Cons: "Failed to compensate my flights and hospitality. Not a better place to be stranded. Fresno, ca. Not impressed."
Pros: "Staff was friendly and attempted to be helpful."
Cons: "Was delayed and missed my connection home. The hotel provided by United was dirty and run down. They gave me food vouchers for the hotel but the hotel did not have any food options. I was rescheduled on a flight home and was forced to sit in the row in front of the bathroom by the window. Likely the most cramped seat on the aircraft. I literally could not sit upright with out my head striking the wall. To top it all off they lost my bag. After hours of wrangling with the baggage folks it could not be located in their computer system at all. I was told they could only reimburse for $3,500. Needless to say I had some expensive camera equipment in my checked luggage and was not too excited about this reimbursement cap. By some miracle the bag ended up at my home destination. It was off in the corner of baggage claim. No tag on it, no one standing around it, no one knew anything about it. I just happen to walk by it on my way out of the airport. Horrible experience. I think I’ll stick with the other airlines in the future."
Pros: "Short flight. Very friendly staff. Loved it!"
Pros: "Done with United! Will never fly them again. Every flight is overbooked. Just a matter of time before you get screwed."
Pros: "Danny the crew member"
Cons: "Our pilot called in sick and the airline had no back up. It delayed our flight 1 hour and 20 minutes, which made us miss our connecting flight. We stayed in the airport 10 hours to get a flight out to Portland. Whole day of vacation ruined."
Cons: "Upon arrival i found out that they oversold seats. I was bumped from flight and had to wait in airport for 5 hours along with 3 others that this happened to. This should have been explained during purchase. Will never use service again"
Pros: "The flight attendant on the flight was fantastic"
Cons: "The crew member at the gate told me I was 'lucky' to have gotten a seat on the flight...I didn't have a seat assignment prior. I found this offensive considering I paid for a ticket, checked in online the night before, etc. I told her this and she responded that 'this was how it worked.' I already avoid united in general and will not be flying with them any time in the future."