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FNC — United States
Jun 18 — Jun 251
Round-trip
1 adult
Economy
From?
To?
Sat 6/18
Sat 6/25
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Good to know
Low season | February |
|---|---|
High season | August |
Cheapest flight | $352 |
Average price round-trip | $917 |
Good deal round-trip | $744 |
Good deal one-way | $359 |
Best time to beat the crowds with an average 5% drop in price.
Most popular time to fly with an average 8% increase in price.
Flight from Funchal Madeira to Boston Logan Intl
(avg. price over the last 2 weeks)
or less
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Top tips for finding cheap flights to the United States
- Looking for a cheap flight? 25% of our users found tickets from Funchal to the United States for the following prices or less: to Newark $547 one-way - $748 round-trip, to San Francisco $595 one-way - $1,089 round-trip
- High season is considered to be January, February and December. The cheapest month to fly to the United States is January.
- Morning departure is around 28% more expensive than an evening flight, on average*.
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Top 5 airlines serving Funchal Madeira to United States
Scores according to KAYAK customer reviews7.9
LufthansaOverall score based on 28404 reviews
8.0Boarding
7.8Comfort
8.4Crew
7.6Entertainment
7.5Food
Excellent
Cons: "Flight was delayed 40 minutes and arrived 2 hours later."
Pros: "Economy light is not a good choice but that is not what was special. Everything worked together very well, beginning with timeliness, but crew and service outstanding."
Cons: "See above. I will only buy further tickets directly from airline"
Pros: "The crew and comfort."
Cons: "The food does not taste good at all."
Pros: "Everything"
Cons: "Nothing"
Pros: "Lufthansa is always incredible."
Pros: "The entertainment selection is quite great."
Cons: "The food is terrible. So is the crew. Something has gone wrong with Lufthansa latel. I used to prefer flying Lufthansa for their great service and meals. The food has become quite disgusting. The crew is very rude. They show no respect to their non-German speaking passengers, which is unacceptable!"
Pros: "The crew was amazing"
Pros: "The food was good"
Cons: "I paid for extra space and it looked like the seats I got were the same as all the others"
Pros: "The crew was o.k."
Pros: "Crew was friendly."
Cons: "Food"
Cons: "Delayed flight caused me to miss connection."
Pros: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Cons: "The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"
Cons: "The plane was uncomfortable and things were falling apart"
Cons: "The entertainment choices were poor and the connection not good. Seats too close together so difficult to get in and out of seats"
Pros: "There attention to detail, client comfort, friendliness, food, all was a ten out of ten. Thank you for the lovely experience."
Pros: "Best part was how Lufthansa took care of travellers whose connection time was short. They had ground crew waiting and who escorted us through customs, and then drove us to the gate. This is how passengers should be treated. ~ Excellent movie selection ~ Great flight attendants"
Pros: "Lufthansa is a good company overall. The entertainment system was very good."
Cons: "The usual - cramped space although I was fortunate enough that the middle seat wasn't occupied"
Pros: "Excellent service, food and entertainment"
Pros: "Love the entertainment and meals"
Pros: "Comfort, flight on time."
Pros: "Service. Smooth flight."
Cons: "Food"
Pros: "Crew and food were fine and movie and tv options not bad"
Cons: "Music options were lacking"
Pros: "Flying premier economy. Flight was on time...no crying babies. Very friendly crew"
Cons: "Long lines to get through boarding"
Pros: "Great flight crew, inflight entertainment and food"
Cons: "Damaged bag...working with airline to get replacement"
Pros: "Good Service , and overall friendly crew"
Cons: "Automaten Check in / boarding Cards, is hard for some people and took really long . Extra help on these machines would be good"
Pros: "Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection"
Cons: "The seats are too close. When reclined it's not possible to get out."
Cons: "The flight was transferred to a smaller plane, either because there were few passengers (the first story we heard) or because of mechanical problems on the original craft (the second story). Business class was oversold as a result, and boarding was delayed for an hour while they waited for enough BC passengers to accept 800 euros for the downgrade to economy plus. They repeatedly threatened to cancel the flight rather than raise the offer. Eventually enough knuckled under and we were allowed to leave. Some no doubt missed connections because of this petty brinkmanship. The funny coda is that because the plane was so undersold, anyone in economy that wanted their own row could have one, while economy plus was packed with the embittered and downgraded."
Cons: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Pros: "I always try to fly with Lufthansa when I do go to Germany to visit my family. At times they might be more expensive then others but you don't pay extra for everything. Also I got a great price at Kayak. The service was excellent and I do love the fact that Lufthansa is now flying directly from Denver to Munich makes it so much easier."
Pros: "Very friendly and polite crew, pretty good meal in economy. I liked the entertainment selection"
Cons: "Bathrooms should have gotten a bit more attention in terms of cleanliness."
Pros: "Same as above."
Cons: "Same as above."
Pros: "Good was yummy and the setwardess were super friendly. Staff was plentiful and the plan was very modern and high tech. Also had a layover in Munich airport and it was amazing. Very high tech, I took advantage of the napcaps and shower facilities. Also the restaurants were on par with great red win."
Cons: "The flight was 11 hours.... can you make that a little quicker next time, I mean come on it's 2017...."
Pros: "I loved the TVs, food, and the service. The TV's had so much to watch, and made the time pass so much faster. The service was amazing! They came by so often to give us whatever we needed! Great experience!"
Cons: "Nothing"
Pros: "Nothing"
Cons: "Air didn't work, stewardess were rude"
Pros: "Best part: Getting off the plane and swearing never to fly with Lufthansa again."
Cons: "Flying to Munich- flight was cancelled. Had to rebook on United for the following day. Arrived almost 2 days late (the original was direct, the United had layovers) and missed a planned trip to Neuschwanstein castle. Flying from Munich- The entertainment screen was broken, completely unusable. After a hard reset by the flight attendant several times... Still broken. She said she thought it would fix itself once we were at cruising altitude. Nope. Notified the flight attendant who said vaguely "I'll see what I can do..." Never came back to check, never got offered any sort of compensation (even something like a free mixed drink would have been nice), offer to move seats, nothing. So- ten hours with no entertainment/nothing to watch, just a malfunctioning screen. Food was mediocre. We boarded late, and left almost 1 hour late because they had to wait for an employee (who was not working, just getting a ride back) to board. Literally there and back with Lufthansa was a fiasco. On top of it, we have been back for 3 weeks and are still waiting to hear back from Lufthansa customer service. Apparently they only communicate by email with complaints. Not over the phone. So after repeated emails, just radio silence. Terrible airline."
Pros: "Lufthansa is by far the best airline. All crew members were very friendly and attentive. Food was also great."
Cons: "The monitor at my seat wouldn't load and when rebooted displayed only 9 movie choices and very limited audio book selections."
Pros: "excellent flight crew, and entertainment options. My husband lost his boarding pass in between connections and staff was able to help him out and even was able to arrange that we sat next to each other."
Cons: "Transferring flights it was difficult to make it to our flight on time. More snack options would be nice."
Cons: "Seated near and next to me were about 9 German men who had begun their vacation to Colorado in the airport bar prior to the flight. I was seated in a middle seat "J" (I believe) in row 37 or 39. The men were receiving from the stewardesses repeatedly two glasses at a time and kept going back to the galley and getting two glasses of wine at a time Although they were loud, congregating in the aisle around rows 37 and 39 they were not limited in what they could drink. The two on either side of me were disrespectful of my personal space and were very inappropriate. I got up and went to the galley behind my seat to ask the stewardesses to get me another seat. During this time the guys kept coming back to this galley for more wine still taking two at a time. The stewardesses explained that the plane was full. Others complained also. I then asked the stewardesses if since they were over serving these guys, would they trade one of their jump seats with me. At this point they cut the guys off and got the pursar. She talked to them and ignored my personal safety concerns and said no one gets on a plane drunk (yeah, right) and that they would now behave and were asleep. That's why they are still talking at the top of their lungs and standing in the aisle? I asked. I wish I had video recorded this, I did not as others with kids in the aisles across from me did. I hope their videos go viral Not impressed with Lufthansa"
Pros: "Very comfortable"
Cons: "Delay"
Pros: "Almost nothing was enjoyable about the overseas Lufthansa flights I took. This particular flight, however, did not make me sick like the initial Lufthansa flight to Europe. I also appreciated that the crew asked the passengers in front of me to put their seats up during meals."
Cons: "The overseas Lufthansa flights have the least space of all the flights and trains I took throughout my trip, including other Lufthansa flights within Europe. The bathrooms were more cramped and fewer in number for an overbooked flight, boarding was disorganized and delayed, the passengers in front of me put their seats all the way back for most of the flight, and seriously, just a few more inches of space would make these long flights 104% better. I think everyone would be happier to fly on less awful planes, including the poor crew who has to deal with miserable passengers."
Pros: "Without the help of the attendants at the gate waiting to take us to the connecting flight, we would not have made it! So grateful for their help! Food was very good for airplane food and movie choices were excellent."
Cons: "Seats were quite uncomfortable due to inadequate leg room."
Pros: "Best flying experience ever. Loved the new aircraft. Crew was exceptional. Service (food, drinks) was wonderful. Loved the continuous water offered. Very comfortable seats and great entertainment. Loved the 5 restrooms downstairs! Great design! Very impressed and I don't impress easily."
Cons: "I may have misunderstood but I thought I heard my Galaxy S7 had to be turned off (not able to use in airplane mode). Really just curious why (if I heard correctly)."
Pros: "Was rebooked on Iceland Air. Enjoyed that flight very much"
Cons: "That I was bilked on bus, got stuck in traffic and missed flight to Denver"
Cons: "1 meal 10 hour flight 6 hr delay. - temp control"
Cons: "Same as Abu e"
Cons: "First flight mechanical issue so couldn't make it to any of my connecting flights and they had to reroute me, however they couldn't get me to Torino so they got me to Milan and I had to take a two hour bus and then the metro to get where I needed to be. And it took them over an hour to reroute my flight!"
Pros: "Long flight. Loved that we had two wonderful meals, hot cloth enough water and other services. If I fly overseas I will always choose this airline. It was wonderful."
Cons: "N/a"
Crew was annoyed every time I asked something.
Pros: "Not much. Poor service, bad crew"
Cons: "Better service"
Cons: "Boarding procedures"
Cons: "Flight was delayed for hours on the 21 st and then cancelled. I want refund for transportation and loss of income"
Cons: "Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good"
Pros: "Fantastic crew, super comfortable seats, food was really good, boarding organized."
Cons: "Nothing could have been better!"
Cons: "Our flight in Lisbon was scheduled to board an hour before departure. We arrived on-time, went through the line and were then placed in a standing room only area to stand and wait for another 45 minutes before boarding. We were placed near the entrance (I thought to board early as a family) but were later told to join another line when we asked why we sere just standing and waiting while other passengers were walking past us. The communication between staff and between your staff and passengers was poor."
Cons: "Wifi"
Cons: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"
Pros: "the food was excellent. I was very pleasantly surprised by the quality of the food. Nice to have blanket and pillow provided."
Cons: "leg room was about average, but still tight. Very few airlines provide enough leg room these days."
Pros: "I really appreciated the fact that the gate agents enforced the boarding process meticulously. Often times, even when boarding a certain zone, passengers ignore it and board anyway. The staff made sure that people only boarded when their zone was called. The flight and the aircraft was comfortable. The food was better than what I've had on other airlines, if not at least equal."
Pros: "Very nice flight."
Cons: "Boarding should be more organized."
Pros: "Everything great"
Cons: "N/A"
Pros: "Luggage was delivered, although very slow to arrive at carrousel"
Cons: "Luggage fees were excessively higher. Paid €75 per checked in bag one way! This was because our tickets were “on sale” and didn’t include any checked in baggage."
Pros: "Excelent fly! No deley! Excelent crew! Good food!"
Pros: "Good and entertainment options in executive class."
Cons: "Flight departed LIS late due to a couple of passengers. Definetly not the airline’s fault."
Cons: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Took a 7.5 hour flight and the entertainment screen was not working for anyone, as the system was broken. Will not be flying with airline ever again."
Cons: "Even though I paid for my seats they weren't reserved and I had to request new ones. I paid €80 for them so I'd imagine they would have been reserved. Then they took my blanket when we were getting close with no explanation even though I was cold. I don't get this airline."
Pros: "Excellent layout, excellent service."
Pros: "All good. No complaints."
Cons: "$40 charge for carry on."
Cons: "The sound for the movies did not work at my seat or my wife's seat."
Cons: "Me and my girlfriend were seated in the middle in a 4 seat combination. I asked the crew member to move us on an aisle seat. Even though there were plenty of aisle seats open, the crew member just kinda ignored us. The old lady sitting next to me just slept the whole time and I could not get out to the bathroom. Also since I am left handed I could not really eat since with the right-handed old lady we were hitting each other's elbow and nocking each the food out of each other's hand, I finally pulled my elbow in and ate like a T-Rex. The person in front of me pushed their seat back all the way, I asked the crew member to do something but nothing really was done, since I am a little taller I could not fit my knees, they were crushed."
Pros: "Frequent offers for drinks"
Cons: "Vegetarian food was terrible, seats were really small"
Pros: "Same as above."
Cons: "Same as above."
Cons: "The boarding was delayed"
Pros: "good movies for the long flight. friendly staff."
Pros: "Seat comfort and entertainment."
Cons: "Kosher food was poor. They need a different supplier and better food for their business class customers."
Pros: "Friendly air hostesses"
Cons: "Too much security check at the airport due to the U S Homeland requirements"
Pros: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."
Pros: "Plane didn't crash"
Cons: "Customer service on TAP IS TERIBLE. Employees are apethetic and useless. Don't fly this airline ever"
Pros: "The plane both took off AND landed. Bom!"
Cons: "Lisbon Airport needs best practices tidy up: layout, cleanliness, boarding process is not good. Passport Control is much improved over last summer: all positions were manned today!"
Pros: "Overall flight was great and crew very polite"
Cons: "I have nothing to complain about it!"
Pros: "Very pleasant flight."
Pros: "Crew, plane, service."
Cons: "Terribly long line in Lisbon airport to check in."
Pros: "Efficient, courteous flight attendants"
Pros: "Great flying as always. Best leg room anywhere."
Cons: "On flight food."
Pros: "My flight was punctual, the seats are comfortable, steady take off and landing"
Pros: "seats were fine. the entertainment system was working."
Cons: "it's so dry, but the crew did not come around to offer water except during the food services. the food was pretty darn bad. entertainment selection was pretty bad. try table was dirty."
Pros: "This is the third time I fly with TAP and they are always late. Plane seats have zero legroom. TAP staff are not friendly and seem uncaring for the most part. If possible, I will not fly that airline again."
Cons: "My TAP flight from Lisbon to Madeira island was 2 hours late arriving so I lost all of my flight connections back to Boston and San Francisco. I was stuck in Lisbon Portugal for one extra day - was told to get out of the airport, then asked a bunch of people what to do, finally got in a very long line of people within a very hectic and loud airport full of travelers. 60+ people in a line being helped by only 2 rude counter staff. I waited in TAP member services line for 2 hrs and 30 minutes. They gave me a voucher to a motel and a taxi cab where I would have to spend the night. On my way back, I was diverted form Boston to Miami and the whole ordeal was unpleasant. It seems like TAP staff doesn't care about inconveniencing passengers. I overhead a conversation between a young 30+ year old TAP male staff wearing a dark blue sweater and dark blue pants belittling a British woman passenger. While waiting in line I was surprised to see how rude the counter TAP staff were to passengers who were frustrated that they lost their flight connections because of the TAP plane's late arrival. IF possible, I would never fly TAP again."
Cons: "See above"
Pros: "Staff and fact that flight was 45mins shorter"
Cons: "CHeck in at Lisbon was messy as they made us get back into a passport control line at the gate even though Everton was already seated. Suggest you do this before we get to the gate. Food was mediocre."
Pros: "Food. Movies. Recliner in business class. Assistance when i had a stroke in Portugal"
Cons: "No country music"
Pros: "Meal was good, and they gave us a snack since it was a long, trans-Atlantic flight. Crew was friendly."
Cons: "Connecting flight cancelled"
Pros: "Cabin crew very friendly and helpful. Food very nice -- unusual mix of dishes for airlines!"
Pros: "There was enough space between the rows of seats!"
Pros: "The entertainment system was standard. The food was ok."
Cons: "At the check in, despite that I have a swiss passport, 5)3 hostess looked solely at my face and assumed I need avisa and asked me three times for my visa. On the flight, blankets are removed 20-30 minutes before landing during which I was freezing. Upon arrival, my new bag i hadnt used as yet was broken and TAP pays nothing and does no kind of exchange for broken bags. Basically- they dont care! During my return flight, despite being checked in adn being at the airport wel ahead of time, the airport clerks gyided me to the wrong desk and I had to wait longer than needed. The check in for baggages had closed by 1 min. They were allowing me to take the flight only if I threw out all my liquids or else were off loading me. They proposed no other solution and wanted to make me pay 450 dollara to put me on the flight the next day. I had an interview the following day and needed to return. I ended buying a new full fare ticket with British airways and got excellent service. I am yet to complain to TAP."
Pros: "Flight attendants were amazing! So friendly and attentive."
Cons: "Boarding process was a complete disaster! No apologies for the late departure and arrival."
Cons: "The crew was rude, after 5 hours they seemed annoyed when I asked for water and gave me half a cup after I had just finished vomitting due to all the swaying of the aircraft. While we were landing, we came over the runway maybe 100 feet off the ground then jetted back up and circled around the airport for 20 minutes before landing horribly...with NO explaination. Everyone started vomitting because the landing (both times) were so horrible. Our first flight was late, we landed when the second was 'closing the doors', they never updated the monitors or informed the crew that the second plane was also delayed (by over an hour), so we rushed through customs and ran through the airport only to discover they hadn't even started boarding yet, even though the screen said it had departed. Completely disorganized."
Pros: "As noted above"
Cons: "Nothing"
Pros: "Nothing"
Cons: "The flight was cancelled. Ground staff at Montreal were far from helpful. They kept saying “Call customer service.” and never offered any help/assistance for rebooking and finding a hotel room."
Cons: "Held on the plane for 3 hours while waiting to de-ice"
Pros: "Short of the entertainment system incident, the service was pleasant. It was nice to NOT be on a full flight and have both seats to myself."
Cons: "Entertainment system was not working, and crew was fairly nonchalant about it. In the past they at least apologized and on the better end gave out drink vouchers. Not this time."
Pros: "Plane was nice, clean, good entertainment options, departed almost on time, arrived on time."
Cons: "Boarding process - seat upgrades should come with boarding zone upgrades. Paying extra for a seat and then boarding in last zone makes no sense to me."
Pros: "Crew and staff were pleasant"
Cons: "Consistently the longest shortest flight in Canada"
Pros: "Tried so hard to be friendly & cheerful to flight attendants & they were pretty humorless."
Pros: "The connecting flight was with air Canada. In general the flight was fine. Landed on a Saturday afternoon."
Cons: "What was not fine was the horror at the other end when air Canada lost my bag (which had my suit and prescriptions) and couldn't tell me where it was or when it would be delivered for over two days of calling between their service centre and one the ground people at Boston. The call centre was in India, no one in Boston would tell them what was going on. It should not take three days to sort, when the bag had actually been sent on the next flight (on Saturday evening) after the one I took. Fortunately, was able to borrow BP medication from a relative and ultimately had to spend money to buy new suit and clothes before bag finally appeared because I had business meetings for which I needed appropriate attire. Every other airline I gave flown where my bag was delayed was always delivered in 24 hours. This was not Brussels airlines fault, it was the fault of air Canada."
Pros: "The flight from Toronto to Boston is extremely short, about an hour. I don’t feel as though I can rate the food since I didn’t buy any, it just doesn’t give me an option to not rate it. It was a completely full flight. It was as comfortable as can be. It’s a smaller plane so you feel everything but the captains were good flyers."
Cons: "I’m not sure if this is something I can really complain about but I wish the flight attendants would’ve spoken a bit lower. For a plane where half of the people there had missed their connecting flight and were put on a 6:30 am flight, I don’t think we wanted to hear about their detailed personal lives."
Pros: "That we eventually got a flight home."
Cons: "Being stuck in Boston and Ottawa for 2 extra days and adding around $1200 on to our trip in hotels alone (I was travelling with 4 kids on a school trip and my wife). Additionally, we didn’t find out the flights were cancelled until we arrived at the airport. Apparently, they had been cancelled 2 hours before but there was no notification. Air Canada offered no help whatsoever and the guy at the “service” desk in Boston literally said there was nothing he could do to help. Not even find a new flight. Spent 90 minutes on the phone trying to re-book, plus re-booking hotel along the way."
Cons: "Everything was seamless and i have no complaints. My return flight was cancelled amd i was automatically put on a different flight, and instead of waiting more than 2 hours from boston to get to canada, i was put on an earlier flight for which i am thankful for. However we couldnt take off as delta was clogging up the way to the runaway so ended up waitimg an hour to taje off which was ridiculous. Hope delta hires more ground crew so that others arent inconvenienced in the future."
Pros: "Boarding, service, entertainment we're all good."
Cons: "Early morning flights from Toronto to Boston are a bit bumpy usually. Pilots do their best to maneuver around those."
Pros: "Same as above"
Cons: "Immigration was painfully slow and why getting checked again when just coming from another plane? wait time for luggage far too long seems an airport issue same movies"
Pros: "I flew through Vancouver from Boston on my way to Brisbane, Australia and back. I was nervous at first because of the 2 hour connection windows. This might be a testament to Vancouver Airport more than Air Canada, but the flight home after an initial 14 hour flight was pain free. Boarding was fast (the flight wasn't full) and we ended up pulling away from the terminal early. I slept most of the flight so I can't really comment on food. The entertainment was the same as when i left for Australia, which was ok. It had a decent variety to select from."
Cons: "Still waiting to try to get on a flight via the standby option, and even that flight keeps getting delayed and the gate was changed. The whole trip has been a clusterf***."
Cons: "First it was delayed because of the aircraft, then it was delayed some more because of the bags on the plane but no passengers - bag owners . Then it was delayed because the ramp crew could not be found to remove the bags. Then it was delayed because of the weather ..."
Pros: "Clearing immigration in Vancouver is very convenient"
Cons: "Food choices are limited and expensive."
Pros: "Their staff is extremely friendly and helpful, but they can only do what is within corporate rules to help you. Their corporate policies are NOT GOOD!"
Cons: "Flying Air Canada is horrible! They nickel & dime you to the point of tears. They charged me $15 per leg to make advanced seat assignments ($60 total) then changed my flights and put me in middle seats on two legs without asking me - I didn't find out until I was ready to board and they called my name to come to the gate desk! They also charge $33+ US to check one bag. If you go over the 50 lb weight limit they charge $100. By the time you add it all up, I could have flown on Delta through the US for less. Trying to get my seat selection fees reimbursed was very difficult; At the airport, they told me to go online and ask for a refund; Online, I couldn't find the way to get to the refund link; Called Customer service again, who gave me an 800# to call for a refund; the person on the 800 # told me I had to request it online but walked me through it to find the refund link; I filled in the online request and was told by automatic reply that Air Canada would investigate it and get back to me within 3-4 weeks. Ugh! No more Air Canada for me!"
Cons: "We miss the opportunity to order an appetizer on the flight; a fun part of any travel experience."
Pros: "Vegan options for snacks were given which was great. Courteous staff were attentive and polite."
Cons: "It's a basic flight, not much to complain about. My standards are generally low."
Pros: "Buult-in entertainment system, good selection of programs to watch, ok customer service."
Cons: "Two and a half hour delay on an 1:20 flight. I fly with Air Canada often, and delays are constant, especially on the evening flights. WestJet, which services the same route, doesdoesn't have this problem."
Cons: "Many of us were refused boarding on the connecting flight. They gave away our seats. I arrived at the transvfer counter50 minutes prior to the flight. I was first. Gave excuse that bag must go with me. Customs confirmed that this is AC not customs. To add insult, they flight to Montreal was late, the flight to Boston was late, and finally my bag NEVER was on either flight so there excuse was an out right lie. I missed half the weekend home in over a month. AC doesn't value my time and I don't value their service. Every time I go back to this airline I realized why I left. Going to Asia; don't get suckered into using this route. BTW a friend on PVG-YUL-BOS never made it as well. AC still using a CRJ200 that can't land in weather. NOT A BUSINESS CLASS EXPERIENCE."
Cons: "There was a major winter storm on the way, and the flight should have been canceled like every other flight to Boston was. Long story short, we couldn't land in Boston due to the storm. So we flew not to Boston, but to Quebec City. They would not let us off the airplane. Eventually we flew back to Montreal where we started. More than 7 hours on a plane with no food, and they only offered us water. The flight should have been cancelled in the first place. That would have been a lot less stressful to deal with."
Pros: "It was excellent. Though due to snowfall, flight took off late due to de-icing but taking safety precautions is a best practice."
Pros: "This was my first time in Canada never been there before I had a great time until that one moment I had to deal with workers from air Canada except one agent at the ticketing desk....I had checked in online the day before however I had some card issues because they got shut down by my bank and due to the holiday in America I was unable to call my Bank prior to the airport....got to the airport and tried to explain that all I wanted to do was pay for my bag with cash ...but no one took the time out to listen each time i tried explaining myself I was send to a different location to join another line ....by the time I got to someone who was willing to listen my flight was closed ..her name was Aurora and gave me nothing but attitude when I explained my story......anyways finally got to ticketing and a met the only agent that day who exercise some level of customer service that day...if only I could remember her name ...sigh she went the extra mile because at this point I was frustrated and unsure if I would make it out of the country a sane person due to the amount of chaos I experienced prior. She got LISTENED .....SHE TOOK THE TIME TO LISTEN...got me on a new flight and went above an beyond to assist me that morning I was on the verge of a breakdown at that point all other staff member was very disgusting not only to my self but the other individuals who had mishaps that morning."
Pros: "long delay with no explanation, surly staff, poor communication"
Pros: "Crew was very friendly"
Cons: "Flight was delayed but only for an hour"
Cons: "AirCanada did not tell me that I needed a transit visa for Canada. So I couldn't board the flight. They also refused to reroute me or refund the ticket. They were not sympathetic or helpful."
Pros: "Pilot was able to make up for delayed departure and flight arrived on time."
Cons: "Plane needed better cleaning - Lots of stuff (food, paper, dirt) between the seats. Entertainment system not working properly - screen kept going blank."
Pros: "Short flight - no issues"
Cons: "N/A"
Pros: "Nothing in particular stood out in Montreal or the flight to Boston, as better than average...meh"
Cons: "Our Swiss crew told us over the loudspeaker several times that "even if connecting we still need to get our luggage" which turned out to be false as our luggage was transferred to the Boston bound plane automatically... We were ushered out as a group to a connection security check which required electronic kiosks to be used for scanning our passports photos and fingerprints... They fraught with malfunctions then after waiting in line for s while we did the whole check all over again with s human security agent in s booth... There were only 2 security agents in the booths as well but there really needed to be several more to keep the line moving quicker... After security we walk directly out to departures but no mention of baggage claim, which was fine had we not been misinformed by Swiss initially... We ended up inquiring several times with SirCsnsda staff until it was clear Swiss had misinformed us."
Cons: "I did not take it."
Pros: "The flight itself was fine, free WiFi on board, movies to watch, stewards and stewardesses on board were very kind and attentive."
Cons: "I was originally flying WestJet, and the 7:05 AM flight I booked was cancelled. I hopped online and booked the 8:10 AM flight via Air Canada back to Boston. First, the flight was oversold, so only AFTER I was able to check my bag did I learn that I was flying stand-by. Completely nerve wracking. If I had known in advance I would have booked with another airline. I was able to get on the flight thanks to some volunteers who gave up their seats on the 8:10 AM flight for the next flight out (10:10 AM) in return for some monetary compensation. I arrived in Boston, and after waiting for 45 minutes, I learned my bag was put on the 10:10 AM flight rather than the 10:10 AM flight, but only after dealing with a snappy and disrespectful check-in attendant that seemed to not believe me that my bags indeed did not arrive. The office for baggage services for Air Canada was vacant and locked next to the carousel. Myself and a couple of other travelers, upon getting to the check-in counter and explaining the situation mistakenly lumped us all together and said "okay so you're all traveling together and your bags need to go the same place". Me: "No, that's incorrect, we are not related or traveling together, we just all have the same issue--none of our bags have arrived". Other Air Canada representative, who up to this point had not been involved in the exchange: "She didn't ask you if you were related, she asked you if your bags were lost" and then proceeded to roll her eyes and walk away from the counter. I suppose she misinterpreted my concern for rudeness and felt the need to put me in my place. Granted, my early morning flight cancellation and the stress associated with flying standby had nothing to do with them, but the attitude I was given as a concerned traveler whose bag was potentially lost was completely unwarranted. Compounded with the frustration of the entire morning I cannot describe how infuriating this exchange added up to being. I was told my bag would be delivered to my home by 4 PM that day. No bag. Got a phone call at 7 PM - they'd be there in the next hour. 10:00 PM and going to bed: No bag. I gave up and prepared to make a claim in the morning. 8:30 AM Sunday morning - my bag is sitting on my front porch wrapped in a trash bag. What a fiasco."
Cons: "Flight crew not helpful. Despite empty space in first class overheads, would not allow coach passenger to put anything there."
Cons: "Flight was delayed. They lost my baggage. TV in my seat didn't work and they didn't do anything about it."
Pros: "Spacious flight Cozy environment Comfortable sitting"
Pros: "-Staff offered free things like headphones and 15 minutes of wifi access to compensate for multiple delays -Cheap! -I was rescheduled to this flight after my previous flight was delayed and prevented me from taking my original flight back, but I was moved up to boarding zone 3 in return"
Cons: "-Significant delay prevented me from checking in to my room, which was highly inconvenient. Fortunately I had a friend who was willing to have me, but if not (and because the nearby hotels are filled up due to the beginning of freshman orientation at my college), I would have had nowhere to stay after 13+ hours of flying and exhaustion. This alone significantly hurt the experience."
Pros: "Everything excep boarding on return flight."
Cons: "Delay on return & boarding was really slow! Not sure if it was the computers or attendants."
Cons: "Our inbound flight was two hours late. When connecting through Toronto, they lied to us. They said that the outbound connection was on time, that we'd likely missed it. Then, after standing through their requisite customer service line with only one open desk for two full flights, we were told to sprint through customs. We arrived, breathless to find the connection was delayed. We were told that they don't post the delayed connections for fear that passengers won't run or that U.S. customs will close. Uncommunicative and untruthful, their service is atrocious."
Pros: "Flight crew was friendly. They were dealing with a lot of crabby people due to a 4 hour weather delay. They handled it, some better than others."
Cons: "I checked my bag. It got soaked. I am talking drenched like dumped in a lake and left there for the 4 hours we were delayed in Toronto. When we contacted air canada the luggage complaint rep told us to complete an online claim. We haven't heard a peep out of Air Canada in a week. Unacceptable Air Canada. You must would at least acknowledge that something was done wrong by a baggage crew even if they aren't on your payroll and on an airports."
Pros: "Nothing"
Cons: "Absolute joke of an airline with zero customer service. I would never travel with them again and would recommend anyone else not too."
Pros: "I liked waiting to fly until weather was good."
Cons: "I disliked the long delay, no time for the drink cart."
Pros: "Crew was efficient, and the plane was on time."
Cons: "The seating and luggage storage was a bit cramped."
Pros: "Nothing"
Cons: "After waiting 30 minutes after our boarding time, I got an email on my phone saying the gate had changed. No one at the current gate knew anything about it and I went to ask but no one could be found. I asked a man sitting behind the gate, who happened to be the pilot, and he also knew nothing about it. Needless to say, the gate changed and absolutely nobody was told about it. 2 hours later, our flight finally took off, and I was thanked by the pilot for getting us to the right gate... At least he provided a little humor to the situation! Plane also wasn't cleaned, pretzels and trash all over the floor."
Pros: "This was the smoothest flight I've ever had. Great pilot."
Cons: "It was a bit delayed."
Cons: "No cookie."
Pros: "It was a short flight but smooth and on time."
Cons: "Crew stopped severing prematurely. He said we were about to land and failed to serve my row and the one behind me. In the end we still had 30 minutes before we started the initial descent. When the person behind me spoke to him about it the steward was rude to him."
Pros: "It was a pleasant experience , the whole travel"
Cons: "Nil"
Pros: "Great flight, entertainment system, flight staff made me feel at home"
Pros: "Thoughtful crew."
Cons: "More comfortable seat."
Pros: "Great, friendly crew and excellent customer service from flight attendants."
Cons: "Bigger seats"
Cons: "As my mom explained to me, there was a time in the 1960's when flying was a special experience. The flight attendants were proud to do what they did, and treated people with kindness and civility. That is all gone now. It is an ice cold experience. I feel like cattle."
Pros: "Boarding was slow because the flight was sold out."
Cons: "Slow service. Poor loading and unloading."
Pros: "Very friendly flight crew."
Cons: "Having to pay for entertainment."
Cons: "Significant delay-no weather issues, didn't make sense."
Pros: "That I got home."
Cons: "See above."
Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
Cons: "After we board the plane, we were forced to sit on the tarmac at LAX for 2 hours. I missed the Ferry to Provincetown and it cost me an extra night of hotel in Boston. The food choices were very limited, and the seats are just not comfortable at all!"
Pros: "It was quick and on time."
Cons: "Nothing."
Pros: "Nice service, let us use the bathroom in business class, gave me a free glass of wine."
Cons: "Late departure by 1.5 hours sucks!"
Pros: "Friendly and helpful crew, seats were newer and a bit more comfortable than my other United flight."
Cons: "Everything else, delays on top of understandable weather delays, slow boarding, poor snack and drink options,"
Pros: "n/a"
Cons: "UA lost 4/4 ski bags through our connecting flight in chicago - which resulted in us having to stay at baggage claim until 1:30am EST. We needed our ski's to ski the day we landed - and had major headaches due to this issue."
Pros: "The plane was nice and in good shape. They had beverage service for a very quick flight which is nice. Can't rate food or entertainment because only hour or so flight."
Cons: "It was freezing in the plane and I'm never cold. When I asked for a blanket they had none!!! They had just announced whatever they can do to make your flight more comfortable ask them. Not true, just words. Disappointed after the great treatment after flying ANA."
Pros: "Excellent crew and snacks, we were on time, actually arrived early in Boston."
Cons: "The strong exhaust fumes while in the gate was really uncomfortable. It finally cleared once under way but 10 minutes of breathing it was not pleasant."
Cons: "United delays."
Pros: "Crew"
Cons: "Lost my baggage"
Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
Cons: "Flight was full to capacity"
Pros: "Flight attendants are nice. I picked one of the seats at the end so plenty leg room."
Cons: "OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand."
Pros: "Comfortable seats"
Cons: "Boarding took a long time in the plane. There was confusion as they had passengers going both ways in the aisle .. this forced several ppl to stand in the aisle a long time. One of the air hostess had a major attitude. For example one passenger who was stuck in the middle of other passengers asked her politely if she could help him put the carry on in an overhead bin near her .. and she responded "I cant help you, you need to put it up yourself sir". Not something one expects. She was also terse with passengers, ordering them in an annoyed tone."
Pros: "I didnt know I could only bring one item on board that had to be checked UNDERNEATH the seat in front of me. I didnt have the "right" ticket for over head storage. I had to buy a box for $15 to put my purse in and THEN pay $35 to check my PURSE in! I couldnt check in early. I had to go to the gate to get a seat assignment and then even though my assigned seat was in the 10th row, I then had to line up in groups like Southwest and I guess my punishment for sitting in economy was to wait to board last. I felt like third class boarder on the Titanic. United has become less than a Greyhound bus. They will NEVER be my first choice again! It was HORRIFIC I will go to ANY other airlines before them. P.S. the service at the Houston counter were rude and awful except for Ms. Edwards"
Pros: "i hated the expirience i would request a refund they charged me 250 $ for a 1 hour flight and got me there after 5 hours"
Cons: "i hated the experience i would request a refund they charged me 250 $ for a 1 hour flight and got me there after 5 hours"
Pros: "It was great arriving 20 min early, but no wifi!"
Pros: "NOTHING AT ALL WHATSOEVER!!!!!!"
Cons: "EVERYTHING!!!!!! I will never fly with united ever again even if it's the last airline left on earth!!!!"
Pros: "United doesn't care about you or any of their customers. Charged me extra fees for luggage then lost my stuff and tell me to write your home office. No thanks but I will let people know how little you care and how poorly you treat your customers. Sorry I flew United!"
Pros: "Friendly staff, easy boarding. They got me where I needed to go, and on time!"
Cons: "I'm disappointed in their in-flight entertainment system. Download the app and check out all of the amazing options they have, then try to use it & good luck. It took me 5 hours to watch 20 min of the movie I chose. It just kept cutting out, then would say entertainment service isn't offered, etc. Why are airlines going away from personal TVs & instead having you bring your own device which may or may not work with the service up there? There was also NO room. I'm not a big person, but I didn't even have space to put my bad under the seat in front of me & sit comfortably. I flew back on JetBlue with the same amount of stuff and had ample room. It was interesting to see the difference."
Cons: "Airline staff was misleading. When we left Costa Rica hours late and all missed our connections, the staff in San Jose assured us we would be compensated and put up in hotels. This was not the case, and I ended up spending over 30 hours sitting in airports to get from San Jose to Boston, including an entire night in the Houston airport."
Pros: "Free TV since we were 2 hours delayed"
Cons: "4 delays in 1 day on 2 flights. 2 gate changes with no relay of info and to top it all off my wife and i were reassigned to separate seats at the last minute by the airline and very rudely told to deal with it and to calm down when I simply asked why. We were appalled and embarrassed in front of many others in the gate boarding area. The gate agent in Houston has no place in customer service and was on some kind of a power trip. This surprised me with recent events. We are done with United now for many reasons"
Pros: "Pilot communication was great"
Cons: "Gate and customer service agents are not helpful and not on the same page."
Pros: "I was wirried about making the connection. Enddd up with an hour which was ample."
Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
Pros: "Comfortable seats, decent drink options"
Cons: "Boarded late. There were no seats at the gate so everyone had to just stand around waiting to board. No announcement or apology. Took 25 minutes after we landed for the first bag to come down the chute at baggage claim. My first class dining options were chips, pretzels, or a banana. Short flight but still."
Pros: "Was on time."
Cons: "Flight was completely full so I was stuck in a middle seat. The seat felt small and cramped, so was unable to sleep at all on the overnight flight. There was no in-seat entertainment (although I could have watched stuff on my phone, if I had previously installed the united app, and had sufficient battery)."
Pros: "Nothing"
Cons: "Took way too long to determine that a new plane was needed, took way too long to get the plane ready, and reloaded and in the air. Could have driven and been half way there from Newark to Boston in the time all this took. Not ok, with not even an apology or any type of compensation for leaving 3 hours late."
Cons: "The fact that I have to pay extra for food or any form of entertainment is appalling compared to other airlines. $20 for WIFI? That's a joke."
Pros: "Crew staff went out of his way to find something for my aisle to snack on when the person next to me asked if there was any snacks on the plane. The plane had to be changed for another plane due to a mechanical issue on the first plane, and the new plane had not been stocked with food after it's previous flight, yet the crew member was able to scrounge up some snacks for us! Also got complimentary directtv - nice, but doesn't make up for not getting home in time yet again."
Cons: "United sucks. I have flown it maybe 10-12 times in the past 2.5 years, mostly back and forth between Chicago and Boston. I have had only 3 round trip flights go without a hitch. Every other trip was delayed. This time 4 hours on my return flight to Boston due to a plane switch, boarding of a new plane to discover a mechanical issue, deboarding, waiting for a new plane, then boarding and sitting on the ground for another 40 min before we were able to take off. I was delayed 1.5 hours on the way to Chicago due to another plane swap (no joke). Still doesn't top but my worst 5 hour delay in Chicago on the way back to Boston because the captain didn't show up. United is atrocious and is my last choice or any airline. Only fly when I'm absolutely forced to now due to no other reasonable choices. They are below delta, JetBlue, American, southwest, and embarrassingly, spirit as well. Terrible."
Pros: "The flight attendants were very nice and pilots did great despite turbulence"
Cons: "Didn't like the snack mix and too cheap to pay for WiFi"
Pros: "At least there was room to sprawl out and rest."
Cons: "We boarded our plane and during preflight check on the runway the captain learned there was mechanical error (in the right engine fuel something). The issue could not be solved and we had to change planes. On the second plane, the captain shared with travelers that "and two loose wires were found, so it's good we caught that and changed planes". What the heck? Shouldn't basic functions be checked before a plane is boarded? What was supposed to be a 1030 red eye, turned out to be a 1 AM bloodshot eye."
Pros: "On time"
Cons: "Food quality"
Pros: "Crew was very friendly."
Cons: "Nothing, great flight."
Cons: "The lack of breakfast options. Lack of room."
Pros: "The promptness on the flight -the friendly crew - arriving on time means the most, also the flight itself was smooth"
Cons: "Everything."
Pros: "Delayed a lot"
Pros: "On-time flights"
Pros: "I liked there was a United employee at the gate to let us know where to go for our connecting flight."
Cons: "I have no complaints."
Cons: "Delays"
Pros: "Quick boarding"
Cons: "The controls for my TV didn't work and when I asked for it to be fixed, the attendant told me in a frustrated way that she guessed she could move me seats but then just walked away. For a 5.5 hour flight this was pretty irritating because I didn't have access to any entertainment but also I couldn't even turn the super bright TV off."
Cons: "Paid for business and Seats did not recline, not was there any entertainment provided from a flight from Lisbon Portugal to Boston. This was not a business international flight although it was sold and advertised as one. Awful."
Pros: "Cheap aitfare"
Cons: "On time takeoff Better food Television screens to watch movies Better selection of movies"
Pros: "Friendly, professional crew, free meal and drinks onboard."
Cons: "The check in email I received suggested I download an app to access in flight entertainment. When I followed the link it stated that the app was not available for my location (at the time Sao Miguel). When I tried to use the SATA onboard app I’d previously downloaded it wouldn’t work. I don’t mind not having entertainment provided by the airline as I have access to downloads from a streaming service but it is frustrating to be told a service is available and then have it not work. Mobile boarding passes would be convenient."
Pros: "Food, and comfort"
Cons: "Boarding process was a zoo..."
Pros: "It was nice that they served a meal. On the flight back we got an exit row which was nice. I liked that they were being thorough about security."
Cons: "My husband and I weren't seated together on the way out. On the way back they didn't start boarding until 10-20 min before the scheduled takeoff, so we didn't take off on time. The flight was also delayed 2 hours and there was no explanation as to why. The food was pretty bland."
Pros: "The leg room was awesome, for a 6 foot tall person! I really liked the meal and the wine served was actually quite good, with generous servings! Crew was so friendly and accommadating, really nice people! I was very comfy, even with the trubulance"
Cons: "Honestly, I am sure everyone is going to comment on the brakes at landing, but it makes an amusing story."
Cons: "Flight was delayed 2 hours and they never updated us while we were waiting or told us why. They changed planes and seat assignments without notice so the seats we selected we disregarded and we were not sitting next to each other. No entertainment and food was worst I’ve had on a plane."
Pros: "Newer, clean interior. Seats had power plugs and the SATA Onboard entertainment app provided free movies, tv and music."
Cons: "One of the male flight attendants was happy and engaging while the other was not friendly; and two of the female flight attendants were ok, while the younger two were unquestionably unfriendly."
Pros: "The crew was great. Service was good."
Cons: "Seat comfort and entertainment options."
Pros: "Nothing"
Cons: "Was delayed 4 hours"
Cons: "The crew never announced that the flight was delayed by one hour. Boarding was disorganized even with the plane being half full. The crew is Ok and not taking control of situation."
Pros: "I’m alive"
Cons: "The entire flight had to wait before two other flights to board that were scheduled to board after us. Flight took an extra hour to reach the destination, and during the flight the crew was constantly banging into me when I had my arms within the arm rests. Once at the airport, our entire flight had to wait for a flight that landed after our’s luggage to come through the conveyor belt. There was only the option of fish for food. Who offers basically microwaved fish on a flight, everyone knows you shouldn’t reheat fish. There was also no entertainment on a 6 1/2 hour flight and the WiFi would not connect."
Cons: "They had us board from the front and the back of the plane, and a gridlock ensued in the middle with people trying to cross paths to get to their seat. When we landed, we sat on the runway for 20 minutes or so waiting for a gate. Customs/immigration in Boston was HORRIBLE, we waited in lines for over 90 minutes."
Cons: "They lost our luggages twice (from Boston to Terceira so we didn't have anything for 3 days at Flores, and on the way from Boston to DC they lost again) would you please tell about this crammy job they are doing to President of American Air Line Paulo Menezes. They ruined our vacation, this moment I still didn't get my luggage yet. thanks Masako"
Pros: "The wine was very good"
Cons: "Business class isn’t super posh but still good"
Pros: "Good flight, nice crew. Food was just ok."
Cons: "Food was bad"
Pros: "Jetblue airplanes"
Cons: "I went to kayak.com to book a flight,kayak booked it threw flyus who booked thru sata aero..This was such a pain to deal with.My sata flight was delayed so much i Missed my connecting flight.Sata was closed so i had to get hotel room on my own accord.If I book thru kayak,kayak should be my contact,not the 3rd party.I wasted so much time and stresse. So much dealing with tracking down my info.For future travel I will consider other websites due to the complexity of your booking methods :/"
Pros: "new plane with very few passengers"
Cons: "The flight from Boston to Ponta Delgada was cancelled twice-- More than 30 hour delay"
Cons: "Worst international airline. Old aircrafts, no A/V equipment, really bad food and service."
Cons: "We missed the plane from Boston to Denver but it turn out good. We were tired anyway."
Cons: "The flight was delayed - because they simply didn't have a plane- 90 min delay plus the additional time required to board 3 buses of passengers. I missed my connection in Boston, causing me to stay at the airport all night for a morning rebooking. The service counter workers said they were not required to help, they did not apologize either. I am not impressed , I will never fly this airline again."
Pros: "It was clean."
Cons: "The vegetarian meal flying to the Azores was good but coming back to the US it was awful."
Pros: "I know Sata has taken some heat for timeliness and overall canceling service. So let me caveat with my flight was on time and has no delays. Which allows me to mark 4 stars! Plus, I only paid $257 USD for the flight!"
Cons: "The business class doesn't have layflat seating... Hey they asked! And zero entertainment so bring something to do for 4.25 hrs."
Pros: "Did not like anything about this airline!"
Cons: "The flight took off 2 hours late. There wasn't enough food for all the passengers on the flight. The flight attendants looked miserable, but were trying their best given the circumstances. The airplane was outdated, the seats not comfortable, and no in flight entertainment. SATA/Air Azores has a monopoly on the flights in and out of the Azores to the USA and no other airlines are allowed to flight that route. They should be ashamed of themselves by the way they run this airline and treat the passengers."
Cons: "The flight was delayed as usual. First class was very mediocre. There was no inflight movie, tv or music. First class doesn't feel like a first class flight."
Pros: "Delayed 4 hrs; boarding agent couldn't give any details (meanwhile me kids are screaming); seats were narrow and I couldn't lift the armrest up out of the way. Food was terrible. No entertainment visible from our seats and the headphones didn't work. Flight from BOS was much of the same. NEVER FLYING SATA AGAIN!"
Cons: "Waited in line 30 minutes before boarding even though we had already been through security. Business and first class passengers not given any priority in boarding. Limited food and beverage service onboard. Crew seemed inexperienced."
Pros: "I guess I liked that my flight was only delayed for 1 day rather than 3-4 like other people!"
Cons: "We arrived at Logan airport to find a mass of people waiting to check in for the flight. Turns out, Azores Airlines flights had been being cancelled all week and many people had been stranded in Boston (and likewise in the Azores) for days. The local news was even filming a story about the mess while we were there. The monitors above the check in desks did not have any information and there didn't really appear to be a line. No employees were around to explain what was going on. Eventually an announcement was made that our flight was cancelled and to come back the next day. Still no info on the monitors at the airline desks or on the main airport arrivals and departures board, which continued to show the flight as on time the duration of our time at the airport. I had the app on my phone which also showed the flight as being on time. After the cancellation announcement people stayed in line to get hotel vouchers, but since my husband and I live in Boston we weren't sure if there was another part of the process to get new tickets issued or something. After waiting a long time in which the line never moved I was eventually able to check in with an employee who said we didn't need to do anything, just come back tomorrow. When we got home we were able to catch the news broadcast mentioned earlier in which passengers from the earlier flights were explaining how they kept being told to come back to the airport day after day and nothing happened, so I wasn't reassured! The next day we arrived at Logan and things started out smoothly. We were able to check in and get through security. The flight got delayed a few times after that. Boarding was a mess. People started lining up. While we waited, we noticed people at the gate desk in line. It turned out to be people getting reimbursed for their taxis. There was no announcement made and I think this delayed things further since they didn't start this until boarding was starting despite having had hours to do this prior! After people were already lined up to board it was announced that they would board by "sequence number" on the ticket so we stepped out of line only to have them not check numbers at all. In the end we took off about 26 hours after we were supposed to. The flight itself was a sort of charter flight, the airline basically rented a plane and crew to get us over to the Azores. However, we did take the Azores Airline flight back so I know the food would have been mediocre and there wouldn't be in seat entertainment. I would love to return to the Azores but I'm not sure I would unless Azores Airlines steps up their game! Definitely get trip interruption insurance! We were thankfully able to get reimbursed for accommodations and rental car missed days."
Pros: "crew was nice and attentive. food wasn't too bad. seats were of decent size."
Cons: "very outdated- no inflight entertainment. interior felt old and used so slightly uncomfortable."
Pros: "the crew were nice and the food was free"
Cons: "Because we didn't get the required boarding passes in Barcelona (and didn't know we needed them) when we got to the Azores we had to run around through additional passport control, to the ticket desk because the gate agent had no means of issuing a boarding pass, back through security, through more passport control. Stupid. The plane itself was really uncomfortable, and being stuck in the tiny seats surrounded by screaming children, with no wifi or in-flight entertainment was torture."
Cons: "Service. Food. And the return was worse - they cancelled two consecutive flights with no notice, causing us to stay three extra days, incur connection fees, other costs, and they could care less. Wound up flying to Lisbon on Ryanair. SATA says no refund. Worst airline in the world. We would never go back to Azores, thanks to them."
Pros: "The staff were great and the flight was very steady."
Cons: "The seats were very cramped, more than any other flight I've been on."
Pros: "We read several bad reviews of Azores Airlines but our flight over to the islands and back to Boston was smooth riding and on time if not early. Our three interisland flights were also easy and on time, staff great."
Pros: "Another AWESOME crew doing everything they can to assure passenger satisfaction!!"
Cons: "CRAMPED and miserable - smallest pitch in the air in the airbus 310! Cabin felt overpressurized and extremely loud."
Pros: "Excellent and efficient flight crew."
Cons: "Same meal as previous flight."
Pros: "Nothing"
Cons: "See above comments"
Pros: "The crew on the plane were pleasant and helpful. We landed safely."
Cons: "- The one hour delay from Boston to Delgada one week earlier - The FOUR hour delay from Delgada on 6/21/17 - The personnel at the airport were not very helpful in communicating why the flight was late, nor what the accurate time for the next flight would occur - The fact that NO ONE apologized for this tremendous inconvenience until we landed in Boston and ONE flight attendant said "sorry for the delay"...... - The fact that there was NO attempt to make this delay right...... - Unfortunately, your online presence is horrible and will get worse because of this. Eight hours of actual round-trip flight time should not have to come with 5 hours of delays! Especially since it was perfect weather throughout! Very very disappointed in the entire trip."
Pros: "Free food and drinks."
Cons: "Flight delayed and we got no information about why. Few updates and bad communication in general. Faced same problems on way to Sao Miguel - only that trio was delayed almost 20 hours. Will avoid that airline in the future if possible."
Pros: "Nothing"
Cons: "Flight got cancelled and passengers were left hanging at the airport overnight sleeping on a cot. And refunds are a big hassle after the cancellation. Worse experience ever."
Pros: "Free wine with dinner. crew was attentive."
Cons: "had to walk a long way on the tarmac to get to the plane."
Cons: "Flight was three hours late, missed connecting flight, staff was poorly organized and kept shifting gates, "business class was nothing more than a wider seat - food and service no better than in economy."
Pros: "I got there alive"
Cons: "Trying to be impartial on this review as it was my return trip that was a nightmare. I honestly just slept through the entire flight. It seems pretty obvious that SATA Has a monopoly on US flights to the Azores and they are making no effort to improve service."
Pros: "the crew is nice"
Pros: "Our flight left on time and arrived 45 minutes early. The crew was good and the meal served was okay. I think BOS (and Providence in the summer) are the only non-stop flights to the Azores, so that is convenience. Flight cost was fine."
Cons: "Seats are crammed in to the max. Fine if you have extraordinarily short legs. No entertainment. Main cabin screen was off the entire flight."
Pros: "We got home alive. It was the first on time flight we had during of 4 flights with Azores air."
Cons: "Seats literally had duct tape on them. Food was atrocious. They only entertainment was the old two prone headphones and 8 looping crackly audio stations. On a calm day landing in in boston we set down one side of the rear landing gear, then the other, and squiggled down the runway. As the pilot didn't touch down early enough on the runway he had to really jam on the brakes. It was greeted with a round of applause because landing alive with azores air seems to be worthy of applause by the regulars... Least legroom of any airline. Bathroom was disgusting after 2 hr. Toilet paper was seemingly wadded up and stuck back into the dispenser. Nobody ever got new paper. Ran out of paper towels as well..."
Pros: "Friendly crew, flight was comfortable enough"
Cons: "No entertainment or choice in meals"
Pros: "The crew was friendly and worked hard as a team. Especially the more mature male FA. Was able to get preassigned seats! Counter staff was friendly too. Wine served was good and free."
Cons: "Did not mind that there was no movie etc. We didn't even accept the earphones. The food and Azores cookies were not very good. Be forewarned! LIS airport is not very user friendly. Often had to take and wait for buses to transfer from one area to another and up/down stairs ways. Consider checking your bags!"
Pros: "Food was pretty good and staff was nice"
Cons: "Plane was dirty. Tray tables had food on them. Crumbs in seat crevices. Boarding was an absolute nightmare as we were crammed in a shuttle bus for a half hour and then waited on the tarmac for close to an hour"
Pros: "We arrived safely. Which is most important. However..."
Cons: "Everything. This airline is the bare minimum. No TV's, no WIFI, uncomfortable seats, no leg room, NO AIR VENT, narrow isles, unfriendly flight attendants... Should I continue? There are no amenities with this airline. It's like stepping back in time... Worst airline I have ever flown!"
Pros: "The plane wasn't full. Got lucky with a row of empty seats"
Cons: "No inflight entertainment available for a 7 hour flight."
COVID-19 information
Safety measures for airlines flying from Funchal
Airlines flying from Funchal have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights from Funchal
Mandatory masks
Masks required on board, masks provided on flights from Funchal
Social distancing seating
Middle seats unavailable to book on flights from Funchal
Pre-flight testing
Testing for antibodies, testing for symptoms for flights from Funchal
Flexible cancellations
Waiving of change fees. Search flexible flights from Funchal
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10/3Mon
1 stopTAP AIR PORTUGAL
27h 05mFNC-BOS
10/21Fri
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29h 10mBOS-FNC
$614
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1 stopTAP AIR PORTUGAL
27h 40mFNC-MIA
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26h 30mMIA-FNC
$633
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31h 05mFNC-MIA
10/30Sun
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11h 50mMIA-FNC
$683
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22h 21mFNC-MIA
9/13Tue
1 stopMultiple Airlines
32h 45mMIA-FNC
$693
10/3Mon
1 stopMultiple Airlines
27h 05mFNC-BOS
10/21Fri
2 stopsMultiple Airlines
13h 30mBOS-FNC
$726
6/15Wed
2 stopsMultiple Airlines
22h 21mFNC-MIA
9/13Tue
2 stopsMultiple Airlines
20h 45mMIA-FNC
$739
6/20Mon
1 stopTAP AIR PORTUGAL
24h 15mFNC-MIA
7/20Wed
1 stopTAP AIR PORTUGAL
26h 00mMIA-FNC
$749
10/3Mon
2 stopsMultiple Airlines
16h 15mFNC-BOS
10/21Fri
2 stopsMultiple Airlines
19h 10mBOS-FNC
$768
6/30Thu
1 stopTAP AIR PORTUGAL
21h 25mFNC-MIA
9/13Tue
1 stopTAP AIR PORTUGAL
11h 35mMIA-FNC
$789
10/13Thu
1 stopTAP AIR PORTUGAL
13h 05mFNC-BOS
10/13Thu
2 stopsTAP AIR PORTUGAL
24h 45mBOS-FNC
$819
10/13Thu
1 stopTAP AIR PORTUGAL
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10/13Thu
2 stopsTAP AIR PORTUGAL
14h 45mBOS-FNC
$824
10/13Thu
1 stopTAP AIR PORTUGAL
13h 05mFNC-BOS
10/13Thu
2 stopsTAP AIR PORTUGAL
18h 10mBOS-FNC
$825
10/9Sun
2 stopsMultiple Airlines
30h 19mFNC-MIA
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1 stopMultiple Airlines
11h 50mMIA-FNC
$834
6/20Mon
1 stopMultiple Airlines
27h 50mFNC-MIA
7/20Wed
2 stopsMultiple Airlines
33h 00mMIA-FNC
$873
6/15Wed
3 stopsMultiple Airlines
31h 45mFNC-MIA
9/13Tue
2 stopsMultiple Airlines
18h 55mMIA-FNC
$916
10/3Mon
3 stopsAir Canada
19h 13mFNC-BOS
10/21Fri
2 stopsAir Canada
13h 15mBOS-FNC
$1,154
10/13Thu
2 stopsUnited Airlines
16h 09mFNC-BOS
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2 stopsUnited Airlines
18h 00mBOS-FNC
$1,210
10/13Thu
2 stopsUnited Airlines
17h 10mFNC-BOS
10/13Thu
2 stopsUnited Airlines
18h 00mBOS-FNC
$1,211
10/13Thu
2 stopsUnited Airlines
16h 25mFNC-BOS
10/13Thu
2 stopsUnited Airlines
18h 00mBOS-FNC
$1,221
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13h 42mFNC-BOS
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3 stopsAir Canada
16h 40mBOS-FNC
$1,477
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3 stopsAir Canada
29h 15mFNC-BOS
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10/28Fri
1 stopLufthansa
29h 55mFNC-DEN
$898
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33h 30mFNC-DEN
$905