Sat in the plane at the gate in SLC for 2+ hours before take off, getting me home nearly 3 hours later than planned.
Really hard to tell what was happening after my flight got delayed five times
I’m on this flight every other week. Same flight, same day of the week, same time of day… Multiple times there are issues getting flight plan registered and FAA approved r to take off. PAPERWORK This is exhausting and it sucks.
Chaotic boarding at these gates, multiple gates squeezed in at the very end of a concourse, behind a restaurant. Agents gave up on boarding by individual zones. Flight itself was uneventful, which is all we hope for any more.
Flight delayed due to ground hold. Republic airways did a great job.
Weather caused a long delay, but the efficiency and updates from the pilot were helpful. We were able to make our connection fortunately.
The flight was smooth, the crew was great but the plane was quite old
Flight was warm for first few hours and quite rough
No WiFi. Comfort plus should have alcohol provided, crew only offered water or tea. Who the heck wants tea?
The Dekta Rep that checked us in was great. She's very personable, pleasant, and can tell she enjoys her job.
My flight was delayed close to 10 times over the course of the evening. I was originally scheduled to depart at 7:03 PM but did not leave until 12:33 AM, resulting in over 9 hours spent waiting at the airport. The only explanation provided was that the aircraft kept being swapped, with no clear reasoning as to why. Weather conditions at both DCA and Tampa were clear, so that was not a factor. The only accommodation offered was a $12 food voucher, which was entirely insufficient given the length of the delay. Overall, I was completely unsatisfied with this experience. A delay of this magnitude with no meaningful communication or accommodations is unacceptable, and I would have expected much more from American Airlines in terms of customer care.
if it's a mobile only entertainment experience, please provide a place to hold the device in the back of the seat.
Like all planes recently, entertainment is achieved by giving the patron free WiFi and letting them stream shows via the screen on a phone or tablet.
Quick flight. No time to stress over it. Over before it begins.
American Airlines changed are gate no fewer than four times. Walking back and forth from one concourse to another was exhausting, especially after all the flight delays.
It was what i expected. I like the movies you can access from your phone. It would be nice if there was a gluten free snack offered. But I did bring my own snack knowing there would not be a gluten free option
It was great. Smooth flight, comfortable, left on time and landed on time.
Other than nearly three hour delay for maintenance issues, everything went smooth
why would I bother with this airline and pick seats when I am asked to move for a weight imbalance
I appreciated that it was on time, safe and professional. I didn’t like that I wasn’t in a place where I had a window at my window seat. It would have been nice to know that in advance. If it was mentioned in the ticketing, I didn’t notice it.
