Daily cleaning, installation of cabin HEPA filters on flights from Galicia to Washington Reagan-National
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Scores according to KAYAK customer reviews
Cons: "Baggage lost."
Pros: "The free entertainment."
Cons: "Everything was great."
Pros: "Ease of boarding with the group numbers"
Cons: "The captain had the crew return to their seats during drink service due to turbulence. Despite the fact that there was 2 and half hours remaining in the flight and the turbulence was gone, they never returned to complete the drink service."
Pros: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Cons: "Never knew flying domestically with a company named American would be so impossible. A true joke. Never had such difficulties traveling about. Super unsatisfiee and will not be traveling with them again. I urge everyone considering to purchase other airlines as well."
Pros: "The flight attendant was super super nice and helpful"
Cons: "Had to rush to catch this connecting flight. At boarding time, which we just made, the previous flight had just landed and people starting to deplane. All we would have wanted was an accurate announcement versus an unfriendly feeling from the gate agent"
Cons: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"
Cons: "The flight was cancelled. I didn't receive a refund or free hotel accommodations. I've been on flights in Africa where free hotel accommodations were standard for a layover over 3 hours. A little embarrassing that an airline in America can't afford a hotel for people stranded in a city overnight."
Cons: "We were rushed onto the plane to sit on the tarmac. After waiting to take off for 45 minutes, we were told that our route had been closed and they were looking into other options. This was a flight from NYC to DC, route is closed? Once we finally got into the air, all was good."
Cons: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Pros: "Pulled from get on time. Short hold on runway. Easy landing."
Cons: "Still arriving in Washington where we have no gate. Being on time stinks because you still sit on runway. AT the destination. I would focus on quicker turn around and less accommodation of highly variable flight times in tight NE corridor"
Cons: "We sat on the tarmac after landing for 40+ minutes."
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Pros: "Good view"
Cons: "Breakfast does not have good things to eat. Too cheap ones.."
Cons: "It was a headache!"
Cons: "When the pilot took off at LGA he said "everyone here is trying to take off at the same time" so we'd be delayed by 30 min. Not once was there a mention of any other reason. By the time we got to DC I had JUST missed my connecting flight. It was listed nowhere on the departures screen and I realized I had to take an outdoor bus to the other half of the "c" terminal which was very confusing. I got there and had missed the connecting flight and stand in line for 20 min for someone to tell me that I would be stuck in DC overnight. At this point rain had started pouring and they told me that because my mishap was due to weather they would provide no meal or hotel voucher. Weather was not the issue and I was stuck in DC overnight by myself and not compensated for hotels or meals."
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Pros: "All of Americans staff members and crew we're professional and courteous! All flights were prompted and on schedule."
Cons: "Flight cancel, next day 5 gate changes and 5 delays, got home 23 hours late. Some suggest that once you r having a bad experience the airline does not work that hard to make it better, priority given to keeping the other passengers happy."
Pros: "Everythingit was good"
Cons: "$75 to pay to change the time of flight, is a lot of money for a person who has roundtrip tickets on the same da"
Pros: "The flight was half an hour late but we borded quickly and got in the air quickly so I felt like they were doing their best to make up time. The flight was smooth and crew was nice."
Pros: "Nice flight crew."
Cons: "Frustrating. After 11 hours of travel under by belt for the day, I prepare for the final leg by removing my very small cross-body from my "personal item" so that I can easily access my passport and boarding pass. The gate crew makes me stand there and put everything away before getting on the plane while I continue to struggle with my carry-on. this could have easily been done once I was settled and buckled into my seat instead of holding up the line. I have priority boarding, clearly there is plenty of time to reorganize once I am on the plane and out of the way!"
Pros: "Easy boarding, good leg room, clean, on time (actually left 2 min early)"
Cons: "Only gave out water more than halfway through the flight. Flight attendants seemed unhappy to be there and i was afraid to ask them for anything. My bag was force checked even though it would have fit in the overhead."
Pros: "The flight attendant for our section was very friendly and attentive to everyone."
Cons: "Drink service was delayed and cups were a little light..."
Pros: "Fast, fast flight that even arrived early. Crew gracious and helpful. The fare was cheaper than Amtrak."
Cons: "USB port at my seat didn't work, no inflight entertainment screen because I was on an older plane. But for such a brief flight, that's not much to complain about."
Cons: "Just wish they had electricity to charge gadgets on the flight (even Megabus has that these days!)"
Cons: "Delayed by approximately 1.5 hours"
Pros: "The fact that I got home"
Cons: "AA first delayed the flight, then delayed it again, then cancelled it. While their automatic message said they would reschedule my trip and call me with the new information, having relied on this before only to receive a recorded message two hours later saying they could not reschedule and asking me to call them, I called them right away - only to spend 90 minutes on hold. Then the AA agent tried to book me on two flights that ultimately did not have seats. Finally she booked me on a flight that was 24 hours later--and when I got to the airport, I had to spend another 20 minutes at the counter because, according the counter person, the AA agent did not get the details right. AA cancelled my flight and yet all other airlines kept flying. This is the third time I have flown AA and the third time that they have cancelled my flight and delayed my trip home by 24 hours or more. I've lost three days of vacation due to AA. I will not fly them any more."
Pros: "Great crew!!"
Cons: "There was no food onboard. Entertainment was of the overhead variety."
Cons: "Seats are terrible."
Pros: "Newer equipment"
Cons: "Laughably long line for bathroom, zero legroom"
Pros: "A newer plane."
Cons: "Flight was delayed for more than 40 mins."
Pros: "Plane took off and landed at the exact time Seats plenty a room ."
Cons: "Plane was late arriving then they took forever to board. Once in board we find out that they can't take off because they need to fix the "entertainment system" but apparently they sent the wrong technician who didn't know how to fix it and had to wait for the right one. I'm not even sure what had to be fixed since there wasn't even any entertainment offered after they fixed it. Once we arrived there were about 100 bags sitting in the bag claim and an equal number of people standing around waiting for bags. None of which was associated with our flight. Then it took forever to get the luggage out for our flight."
Cons: "My first flight was cancelled on Sunday. I was rebooked for Tuesday morning, and then thay flight was cancelled too. I was told there were no more flights to DC until Saturday, which was totally unacceptable for me. I got on standby to a flight to Philadelphia but had to rent a $220 rental car in order to get home at a reasonable time."
Pros: "The flight was pretty standard. No food, of course, and kind of subpar entertainment. But, the crew was fine and boarding was fine."
Cons: "We circled for awhile, not American's fault, but it didn't make for a more pleasant flight especially in the cramped seats that American's planes have."
Pros: "Seat was comfortable and crew were friendly. Flying experience was OK."
Cons: "Status was not recognized - as an EXP traveling in Economy, no snack provided. Agent at Admirals Club in Chicago wasn't aware that transcon flight I had later in the day provided for lounge access."
Pros: "Quick and efficient boarding. Would've liked to picked my seat beforehand"
Cons: "7 hours late departure for the flight to be diverted to another airport. To get home I had to drive two hours from the diverted airport to DCA where I was headed. Along the way the crew was great, but American is run by someone who does not care about customer service. I won't be flying with American anymore."
Pros: "2 hour flight and a 3 hour layover was ok break in-between flights chance to get food."
Pros: "It was actually to Philly, because AA cancelled my original connecting flight out of DC."
Cons: "On the flight back home, AA cancelled my connecting flight, and did not bother to notify me, even though I have my account set up for them to notify me of flight changes. If not for the Kayak app on my phone, I would have flown to an airport where I may well have been stranded for hours, if not the following day, for a flight that no longer existed, since I had already checked-in on-line and would have gone directly to my first flight. Thanks to flight status monitoring by Kayak, I got an email from Kayak telling me that the flight was cancelled before I left for the airport so that I could go to an AA desk. They were particularly unhelpful and uninformed, and it was only sheer luck that I was able to get on the first flight I was on stand-by. I know this sounds like a commercial, but put the Kayak app on your smartphone and don't travel without it. AA will quite happily leave you stranded without it!"
Cons: "Now that American has completed their takeover of US Air, they have downgraded the planes on the CHS/DCA route to crappy little Canadair regional jets. Boarding/disembarking at DCA is via bus at the dreaded cattlecar gate 35X. What was a pleasant flight experience on US Air is now something to dread. Fortunately, Jet Blue also flies this route with full size planes and boarding gates."
Pros: "The flight itself was uneventful, but I was extremely dissatisfied having to reschedule 2 flights on very short notice"
Cons: "I had a 3 leg trip: Seattle to NY to DC to Seattle. First my early morning non-stop flight from Seattle to NY was cancelled around 5 PM the previous day. I was able to get on another flight with one stop and was stuck in middle seats for both flights - although I had paid for a premium seat on the nonstop flight that was cancelled. Then I got notified around noon that my 5:15 PM flight from NY to DC that day was cancelled. American left me a voice mail that they had automatically rebooked me for the following day without checking to see if that worked for me - despite that fact that they had other same day flights available! I was able to rearrange my schedule and get on an earlier flight - but was extremely unhappy with the short notice, and their assumption that I would be fine getting in the next day!"
Pros: "I arrived safely. No ill-behaved passengers."
Cons: "Cannot get seat assignments on line. "Sorry!" says the message. Late take-off from BDL. Gate attendant doesn't like answering questions and could be friendlier. Having to check roller planeside. Would prefer a larger plane. Plane could have been cleaner. Delay at DCA while waiting for jetway. Couldn't robots move the jetways to the planes?"
Cons: "Overall the flight was great. I was carrying a suit in a hanging bag and asked the flight attendant in first class if there was a place I could hang it. She politely offered to hang it behind the last row of first class since none were in use. When getting off the plane, I grabbed my bag as I walked off and the other flight attendant said "you can't put your bag there, it isn't for you" to which I replied that I was told I could use the hanger. She then said "well you shouldn't have been given permission, and don't do it again, it isn't for you." The tone was a bit rude, and maybe the consistency should be reviewed."
Pros: "The entertainment was nice!"
Cons: "The seats were not comfortable"
Pros: "Crew was friendly"
Cons: "Service was slow and sparse"
Pros: "Crew was nice and reliable."
Cons: "Beverages should be complimentary."
Cons: "Boarding procedures are a disaster. The plane arrived early however there was not a gate available for 45-60 minutes. Removal of the bags for customs inspection also took over 45 minutes. We then missed our connecting flight Out luggage made the plane but we didn’t!"
Cons: "At least they could offer drinks"
Pros: "The flight attendants were really nice and kind and the onboard entertainment was nice"
Cons: "LEG ROOM! This was less than normal space! The seats were so close to each other I couldn’t even straighten up my knees! This is a long haul flight, it is not humane to keep people folded in 3 for 12h!"
Pros: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
Cons: "The space between seats was just microscopic. I’m 6ft tall and I really had a bad time in those 2h30, all twisted and unconfortable."
Pros: "On time overall, no delays"
Cons: "Boarding was awful and no food at all, it is a 3 hour flight and not cheap but even water cost"
Pros: "Iberia offered the worst ever flight of my life"
Cons: "I was charged $55.00 to book early and choose seats. I agreed because I wanted to be sure to sit with my husband and have a view. Iberia changed my seats without my knowledge, and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. Directions to our connecting flight in the airport by Iberia staff was confusing and they were extremely rude. We asked 3 different times! We were in danger of missing our connecting flight. Iberia is the worst airlines I have ever experienced, and I will never purchase a flight on Iberia again! Lesson learned!"
Pros: "MeL and wine"
Cons: "3+3 seating in biz class"
Cons: "Why you have to charge for the bags ?"
Cons: "The airline did not offer any type of refreshments for example water without having to pay for it. I did not expect that. Also I thought the boarding was poorly organized."
Cons: "Changed our seat without notification and didn't help. We talked to 4 gate agents, the boarding gate agent and 3 crews, and they didn't try to help, at all. The pillow had coffee stains and eye make up, even though they were wrap in plastic...."
Pros: "Finnair landed their plane so smoothly...."
Pros: "Good on board movies."
Cons: "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher rows."
Pros: "All went well"
Pros: "clean, good entertainment services, and service from crew"
Cons: "delayed start, very cold temp. during flight"
Pros: "Exit row seating has plenty of room"
Cons: "The cabin temperature was unbelievably low, everyone was complaining about how cold it was, rubbing and blowing on our hands. The woman next to me was concerned about being made sick because of prolonged exposure to cold. Then they forced us to buy blankets for 25 euro. Unless I hear that this flight was unique I won’t ever fly level again no matter how discounted the airfare"
Cons: "No body let me know that my connecting flight had been canceled, even though they knew before my previous flight landed. Not many options for getting to my destination. Had to change airports and didn’t offered much help with that."
Cons: "No ability to do online checkin both websites were not working."
Cons: "Very hard to get any information about connective flights. I had 1 hour between the flights and I asked the assistant at the passport control to help me to get through, she said that everyone needs to stay in the same line. I pushed myself through, which I never do, and run all the way to the gate, and hardly made my flight. It is very hard to get any information because most employees don't speak English. I will never fly with Iberia again. I would rather pay more and fly with another company. I was very upset about my flying experience."
Pros: "Spaciousness of plane"
Cons: "Boarding was a zoo! The stewardess in business class was very rude. The food could be less starchy."
Pros: "Entertainment was excellent. I appreciated the blanket, headphones, and pillow. One of the staff was very rude to the gentleman next to me because he asked for tea after she passed by with it the first time."
Pros: "Absolutely awesome, thanks for an excellent flight"
Cons: "Plane had to turn around due to a malfunction. We were waiting with no updates for hours. No information, food or water were provided for kids or adults. Second plane took off 6 hours later, missed connection."
Cons: "Doctor recommended not to travel but no credit given."
Pros: "The plane, food and entertainment were satisfactory."
Cons: "Outbound flight TO Paris was cancelled."
Pros: "Iberia has started upgrading their planes and this one was quite comfortable for a long flight with good legroom and comfortable seats."
Cons: "We boarded 20 minutes late with no explanation, then took off another 30 minutes late with no explanation or communication at all. The flight attendants were not friendly or helpful. The food was mediocre. Our entertainment system was not working at all for half the flight, they reset it about four times to get it working. Once it was working, my husband's screen was not responding at all. Flight was smooth and pilots made up some time in the air which was appreciated."
Pros: "Lie-flat seats were very comfortable. Flight was quite smooth. Left late but arrived on schedule. Wine was very good."
Cons: "Food was disappointing. IFE was so-so. Baggage handling was very slow on arrival."
Cons: "There was very little leg room - far less than a standard flight. Granted, I'm tall but be warned if you are flying British Airlines and it really is Iberia"
Cons: "Staff was not friendly"
Pros: "The only part of this flight that was good was when I deplaned at the end"
Cons: "The flight was delayed. We sat in the plane waiting for 1.5 hours. Passengers were not addressed as to why we were not moving. During this time the air conditioning was off and it was too hot. The crew was very rude and nowhere to be found most of the flight. I was extremely thirsty and crew was upset when I asked for water"
Pros: "Madrid airport was modern, clean & very welllaid out"
Pros: "Plane and crew"
Cons: "Good flight"
Pros: "Thought the crew did a good job."
Cons: "3 people in my group; not seated together; given different boarding groups; I was TSA pre-check, they weren't. Food was horrible. Plane was cramped and DIRTY. In flight entertainment useless since small screen was too far away for me to see. Despite Iberia flight number, this was an American Airlines plane and crew."
Pros: "The attendants/crew were kind and efficient"
Cons: "worst seat on the plane. Off center from the isle. Off center tv. drop down table not available due to interference with service carts. Bumped into often by everyone that passes. Next to the bathrooms. 8+ hours of extraordinarily uncomfortable travel. I am 5'4 110 and fit easily in small spaces"
Pros: "Nothing about my flight was pleasant because of the inconvinience the've put us through"
Cons: "The people from Iberia told us to pay what we had to pay and that they'll give us our money back when we return. They payed me only for the taxi but for anything else. I lost more money than I was expecting and the people returnung the miney back to its clients were so disrespectful I really donmt want to use Iberia again."
Cons: "They kept delaying the flight and then cancelled. I had to take uber to Penn Station and then AmTrack to Union Station. Otherwise I would not have gotten back until over 24 hours later the next day. So, in the end I had to spend over $200 more to get home. I really have never had a good experience flying Iberia."
Cons: "Late departure."
Pros: "Very good flight all as expected"
Cons: "My golf luggage went missing and will be a day late - Madrid airport was a zoo - long wait to pass through passport contol"
Pros: "Not muchl"
Cons: "Late Seats were not comfortable No entertainment"
Cons: "Terrible American Airlines customer service. Avoid AA including "alliances" with other airlines."
Pros: "Iberia flight frim Barcelona ti Madrid my bags dis nit arruved. Now I am in Puerto Rico and my bags still lost"
Cons: "Iberia flight frim Barcelona ti Madrid my bags dis nit arruved. Now I am in Puerto Rico and my bags still lost"
Cons: "This was American Airlines, not Iberia. Flight was supposed to leave at 9:45 pm but was delayed to 10:30 pm. At around 10:45 the flight was delayed again. At around 11 we were told that our pilots were too tired to fly and two other pilots might fly us but we wouldn't know untill 12:30 am. At 12:45 am we were told the back up pilots refused the trip. American Airlines has no back up plan for this apparently and the flight was cancelled till 9:30 am the next day. It was 2:00 am before I received a hotel voucher. Overall terrible experience."
Pros: "Friendly staff."
Cons: "They change flight times without notifying us. They made us spent a night in a hotel and BUY new tickets for the following day. Were unable to find a person to even file a complaint. Please feel free to contact us if willing to help us!!!"
Pros: "1. Crew and food 2. Getting rebate of $118 for not getting the outward pre-booked seats. 3. When the plane doors closed on our return trip, we asked the crew about the empty pre-booked seats and they allowed us to move. We really should get a rebate for this leg since we were put in the wrong seats."
Cons: "1. Paying $236 for pre-booked seats and not getting them 2. Trays which collapse when drinks put on them and having to eat on a tray when plane is hitting turbulence. 3. Seat light not working 4. Horrible Boarding process in Heathrow and overcrowded waiting area in both Manchester and Heathrow terminals. 5. Being assigned other seats on return trip despite calling 2 weeks before to confirm we had the pre-booked seats. 6. Phone calls prior to check in and talks at check in could not resolve the seat issues. One excuse at check in was poor exchange of data between Iberia and BA. but we booked the advanced seating via BA website."
Airlines flying from Galicia to Washington Reagan-National have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Galicia to Washington Reagan-National
Masks required on board, masks provided on flights from Galicia to Washington Reagan-National
Social distancing seating
Middle seats unavailable to book on flights from Galicia to Washington Reagan-National
Testing for antibodies, testing for symptoms for flights from Galicia to Washington Reagan-National
Waiving of change fees. Search flexible flights from Galicia to Washington Reagan-National