Boarding, friendly people in London and Hamburg
Flight attendants, plane, food
Flight on time, friendly crew.
Not so good meals. For a 9 long-haul flight only one meal provided, other was a cheap candy bar. Other carriers do offer breakfast. Traveled with child and did not allow priority boarding at LHR. Limited leg room, I assume this already a trend well known by travelers.
the first flight from Chicago to London was great. very good aircraft.
aircraft, food, entertainment
Flight wasn’t full so it was great to be able to stretch out!
One older cabin female attendant was quite arrogant - otherwise all good!
Food was ok
The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter
Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights.
everything is ok but food is bad. better give to passenger fruit or bisquit, wafers
Leg room was NOT enough. Had an altercation with the person sitting in front of me when she wanted to recline her seat.
The extra $50 seats were roomy.
Flight was delayed and no one knew why!... Plane had been sitting ready at the airport for hours. Novice flight attendants, they each picked on different things others missed just before them. No consistency, seats left reclined during takeoff and landing for example. One way there was drink service once even though it was a smooth flight and the return had drink service twice even though it was bumpier! Entertainment does NOT work on androids, it is NOT the AirCanada app they tell you to download prior to the flight, it's an AirCanadaRouge.pk file that needs to be downloaded in flight! Which means we're stuck paying for the iPad and of course only with cc because there's no wifi for debit cards.... AC needs to stop this insanely mediocre and yet expensive monopoly.
End of a long ordeal... I slept the entire flight
The AC in-flight staff are always very nice. It was a pleasant flight
I think the air quality on the flight from Toronto to Seoul was bad. I felt really neaseous for most of that flight and thought I would be sick on the landing. the illness went away completely once I landed and I didn’t experience it on the Asiana flight from Seoul to Phuket
Old and rusty aircraft that seems to be taken care with the strict minimum.
|Flights Arrive in||Baltimore/Washington|
|Flights Depart from||Geneva Geneve-Cointrin|
|Airlines||British Airways, TAP AIR PORTUGAL, Air Canada|
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