flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.
Ethiopian Airlines need to get themselves better organised for how they line people up for boarding and make it clearer in the airport where people need to go and when; we headed to the gate waaaaay too early; very uncomfortable seating at gate 1 area.
Where are the movie screens for such a long flight???? 6 1/2 hours of a screaming baby makes for a very uncomfortable journey - also TURN OFF the lights sooner; when people are leaving at 1am; they aren't worried about seeing inside the cabin; they want to be sleeping!!!!
They made us miss our connection flight and said we couldnt get to the gate in time, yet we had 30 min before flight took off. Very disorganized company. Felt likea 2nd rate citizen.
clean. Seat covers nice and clean. furniture color scheme pleasant.
1. Seat distance by far too less.
2. seat width on the borderline of being acceptable.
3.. No entertainment, not even a flight info screen available.
4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example.
5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food.
6. Electrical / USB / Network plugs or WIFI unknown.
I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.
Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.
No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!
I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.
If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.
The crew did a fair job at passing out drinks periodically and they were helpful. The wine offered with the meal was very nice.
The airplane was older and seemed worn out. The video screen was scratched and fuzzy. It was very outdated and difficult to watch movies on. The movie selection was poor and limited compared to all the other international flights I've taken. The seats seemed closer together as well.
The crew and food were great. Attentive and personable.
The plane had clearly seen better days. The seats and trays were starting to fall apart. On the fight over, the door to the compartment under the seat kept popping open and hitting our legs. On takeoff and landing the galley lost many plates and glasses and one of the oxygen masks fell out on landing. The tv's were low resolution, dim and had clearly suffered several spills. Not in line with the price. At least the crew did their best to serve good food and drinks, in spite of the plane.
I love when I book a British Airways Flight and we don't get shuffled to another airline's flight. The seats were comfortable, I loved the headrest. Loved the personal TV screens with our own TV shows/moves/etc. The crew was very nice and attentive.
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