Pros: "The crew was nice. My seat was ripped. There was some type of tape by the window. The flight was late and wasn’t informed"
Cons: "Communication with travelers if a flight will be late and better aircraft"
Pros: "Easy boarding..nice cust service at gate jfk"
Cons: "One hour delay waiting for gate at miami"
Cons: "Too many people on flight during Covid"
Cons: "The tray tables were absolutely filthy when we put them down for our drink service. They were sticky and there was crumbs stuck to the back of the seat where the tray table. One of the flight attendants was incredibly frantic from boarding to in-flight service. She counted passengers 4 times and kept putting up her finger when passengers tried to get her attention."
Pros: "I was able to sleep the whole flight thanks to the eye mask and ear plugs. Keeping me informed about the delay."
Cons: "Nothing at this time."
Pros: "Flight arrived to New York earlier than expected."
Cons: "One flight crew member, a guy, was not very friendly."
Cons: "Flights delayed!!! 4 hrs!! Rude help ! Delayed getting on cuz of no wheelchair had to wait additional 10 just for a wheel chair !! Then attendant set off door alarm!! So now had to wait for police to turn off alarm!!! By this time enough!!!!!!!! Worst ever and I’m traveling with three young child."
Cons: "We sat on the plane for an hour for a broken seat table. The internet didn’t work the whole flight"
Pros: "I really like how her blue allies passengers to get their own beverages in the rear of plane throughout the flight. Simple but great."
Cons: "I don’t like how they have to put on the cabin lights when everyone. Is sleeping jus Thor food drink service."
Pros: "I canceled my flight over a month ago and deleted the trip in Kayak. Please update your system."
Pros: "Snacks. Crew."
Cons: "Not many movie options. Delayed flight"
Cons: "My family and I decided to travel with JetBlue instead of cayman air because they had the tv’s for the kids entertainment. Was very disappointed when they didn’t work the entire flight home"
Cons: "I have been a big fan of JetBlue and even have had its Mosaic status for several years. But I have started to have negative experiences related to maintenance of the planes. This flight was an example. We boarded the plane only to be told we had to get off. They had to do engine maintenance, as the engine seemed to be using or losing too much oil, according to the Captain. We finally re-boarded and arrived in Boston about 40 minutes late. Not too bad, but the pattern of maintenance issues I have experienced concerns me."
Pros: "I always shop on kayak. It's reliable because of the consistant results."
Pros: "The flight crew said that we would be getting a voucher to make up for the faulty video. The pilot warned us that there would be a lot of turbulence throughout the trip due to the weather."
Cons: "They weren't able to get the movie/ etc. to work, though they did try. Also the ride was very bumpy Also the flight was over an hour late in arriving and the flight did not appear on the screens at West Palm Beach, so my husband who was waiting for me, was very worried. It never did show our arrival even after we arrived."
Pros: "Easy boarding. Safe flight."
Cons: "Male Steward was rude and impatient."
Pros: "Lots of legroom, speedy flight landed ahead of schedule, quick boarding and exiting process"
Cons: "TV screen for in-flight entertainment was flickering and fuzzy. Food/snack options somewhat limited."
Pros: "JetBlue operates very smoothly"
Cons: "Choice of food on board is limited. You can purchase boxes of snacks but they aren’t sufficient. Bring your own food. JFK terminal food is also limited"
Cons: "Both flights were delayed and now sitting on the tarmac at my destination airport for half an hour and counting (at 12:30 AM) because of an outbound Jet Blue flight? My flights coming in last week via Jet Blue were also delayed, causing me to miss my connection and spend a day in the airport. Hate this airline and will absolutely pay more to never fly them again."
Pros: "I like the unlimited snack and beverage options, it definitely came in handy for a Red Eye flight. The crew was polite and accommodating and the plane was clean."
Cons: "I didn't like how cold the plane got at one point and that one would have to pay $5 for a blanket. The signal for the tv would be inconsistent throughout the flight and when it did work, the quality was pretty grainy."
Cons: "No real food on the plan, no charging ports for cell phone device and also no free headphones especially when you have IPhone 7 and up"
Cons: "The flight was delayed by 3 hours , this is the worst experience ever, I would never fly with jet blue again !!!"
Pros: "Great crew. Comfortable seats and leg room."
Cons: "Entertainment system bites. Screeñ resolution pathetic. 90% of the flight there was no availability of movies or TV. Laaaaame!"
Pros: "Quick flight 45 mins so pretty good as in got in quick got out quick"
Cons: "Flight was very bumpy for a few mins. Almost scarey. WiFi was free but sucked. Most of the entertainment screens didn’t work. Lucky it was a quick flight"
Pros: "Cabin crew were great at looking after us and we had plenty of legroom in coach!"
Cons: "The entertainment selection was a bit limited and there was no wi-fi."
Pros: "More leg room compared to a. very uncomfortable United flight I took with no leg room"
Cons: "Almost a 9 hour ordeal. 4 hour delay because of weather for flight because one crew that was supposed to take our flight had “timed out.” Didn’t take off til after 1am. Finally landed and sat on plane because a plane at our gate was “disabled.” It’s 4:33am, I’ve been off the plane for half an hour, no baggage coming out of the carousel yet and no sign of this absolutely horrific experience ending anytime soon."
Cons: "Tv’s did not work. Overall a good flight."
Cons: "If the flight is to be delayed, the airline should notify the full delay at once , so people may have a chance to delay arriving to the airport. Additionally when the delay is over 2 hrs they should allow rebooking without penalty, because for some people the trip becalmed useless that particular day because the delay caused the to miss their reasons for flying that day"
Cons: "video monitors were constantly going on and off. video quality was poor on our seats 12D and 12E"
Pros: "Quick boarding, plenty of snacks and beverages, and smooth flight. Very roomy compared to other airlines"
Cons: "Some of the in flight channels were unavailable."
Cons: "Tv did not work"
Pros: "The crew was VERY apologetic and accommodating."
Cons: "We ended up waiting an hour for the maintenance crew to fix a “broken” flight attendant seat, which they did with TAPE. Took another 20 minutes for the mechanic to bring back log book so that we could leave. The whole experience seemed very disjointed and could have occured much more efficiently."
Cons: "I received a text when leaving about a 2 hour flight delay with an estimated arrival time ( when the plane would be to the airport before departure. When going home, I received a similar text with a delay warning and a new arrival time. It was the arrival time at the destination airport not the travel airport and I arrived 30 minutes after the flight had left and had to scramble to find a flight a different airline because Jet Blue had no one there and nothing leaving for over 24 hours and that was to NY not Ca. I can say I will not fly Jet Blue again nor use a booking service again, I will take my chances on my own!"
Pros: "The service and timeliness was excellent"
Cons: "The machines to print the luggage tags were not working so we had to stand in a long line - after I had checked in and paid the fees the night before to avoid that."
Pros: "There was a great flight attendent who had a smile the whole flight. He also was very friendly and always making sure I had what I needed."
Pros: "The seats were comfortable and the crew was attentive"
Cons: "Late flights."
Pros: "Got there on time, had paid for more leg room, was good"
Pros: "Quick and prompt service at check in. The flight pulled out of the gate on time as well."
Cons: "We had booked our flight well in advance (oct 2017). Six travelers sitting in one row. Day before checked in through the jet blue app and our electronic boarding passes had our seats confirmed. Next day check bags and print boarding passes and our seats are all changed and everyone is separated!"
Pros: "food, comfort"
Cons: "sat on runway for 30 min after arrival waiting for a gate"
Pros: "Incredible seat on Mint. Comfortable, fully reclining. Great service and truly delicious food."
Cons: "They missed checkin bags and told me to collect tomorrow"
Pros: "Once again the system for my seat did not work. Fortunately, the middle seat was empty and I wa able to watch that screen."
Cons: "Entertainment System did not work at my seat. WiFi signal was not strong enough for me to watch any videos on my device."
Pros: "Almost everything"
Cons: "No priority boarding for credit card holders"
Pros: "Flight/flight crew was great, and Javier was awesome! He truly is someone who enjoys his job! Don't let him go!"
Cons: "Nothing to complain about."
Pros: "Non eventful which means it was very good!"
Pros: "seats were comfortable and plenty of room - even without upgrading to roomier seats option. Flight was smooth, attendants were polite and professional."
Cons: "On both the flight to Orlando and the return flight home, we declined to check our one bag each because of the additional cost. Yet each time when we got to the boarding gate, we were asked if we'd like to check our bag for free to help with the overcrowded overhead aboard plane. 15-20 bags were checked for free. Why don't you just offer to let customers check one bag at no cost - on top of the one bag their allowed to carry on. If you're giving away free checked bags at the counter anyways, there can't be that big of a difference is there? And offering one free checked bag would be a great promo."
Pros: "Entertainment on flight."
Cons: "The boarding crew was not helpful and rude. Traveling is stressful enough, not having a boarding crew be able to answer simple questions made the rest of the experience bad"
Pros: "The crew was helpful."
Cons: "The comfort of the seat could be better."
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Pros: "The poor cabin stewardess was working the whole time as it was a short flight."
Cons: "This is a horrible route, they charge you more than flying to Europe and give you a one hour ride in a cramped plane where you can't even bring in a carry-on. The cost is insane but is one of the reasons Wall Street loves Delta as they are racking in the profits for very little service."
Pros: "We got earlier than expected to our destination"
Cons: "Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people"
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Pros: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Pros: "Crew was awesome. Very respectful and helpful"
Cons: "Food options"
Cons: "Explain why there’s over a 2 hour delay"
Cons: "Faster lines at check-in. More courteous security personnel"
Pros: "Comfortable Seating!"
Cons: "Flight delayed Quite a bit."
Cons: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"
Pros: "Quickly boarded and took off as well. It was a really smooth flight!"
Pros: "Crew was good, plane was clean. We left on time and got in a bit early."
Cons: "Don't like the Comfort plus seats that have the dividers vs basic arm rests. TSA is a JOKE, got the random strip search where they pulled apart every nook and cranny of my personal bag and carry on item. Relieved me of my PLASTIC corkscrew that I've traveled with for 15 years. Almost missed the flight and I was there plenty early."
Pros: "The flight was delay 3:45 and no compensation!!!!"
Cons: "The worst The flight was delay and no compensation!!!! 3:45"
Pros: "I was given an upgrade to a exit row seat so I could stretch out which nice since this was a connection from Sydney so I’d been flying for 14 hours already. The entertainment was excellent and the inflight messaging was wonderful. The staff was friendly and helpful. And the biscoff cookies are amazing."
Cons: "The seats need a cushion."
Pros: "My first perfect Delta flight. No issues. No delays. Excellent customer service. What more could you ask for"
Cons: "No problems"
Pros: "Late. Poor communication. Crying kids"
Pros: "The service and the seats"
Cons: "We spent more time than scheduled waiting to take off"
Cons: "It was a smaller airplane."
Pros: "We took off, flew and landed without incident. Crew was polite."
Cons: "Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window."
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the the seats. Good choice of TV shows"
Cons: "Seats are miniscule"
Pros: "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
Cons: "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."
Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"
Cons: "flight ticket very expensive."
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
Cons: "Nice sercixe and crew and generous with snacks and water"
Pros: "Personnel were pleasant and welcomeing at the gate and onboard."
Cons: "Service overall and pleasant disposition of the crew."
Pros: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"
Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Pros: "They are very professional"
Cons: "I luv it"
Pros: "on time. easy no issues"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Pros: "Smooth flight. On time. Satellite TV."
Cons: "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."
Pros: "The staff was great. The plane was the cleanest of MD-88s I'd been on recently."
Cons: "The old plans have your too cramped or squeezed in. The connecting flight from ATL to MKE made this one look good."
Cons: "No complaints"
Pros: "The plane was changed so some people had new seat and some not. The crew assigned tickets quickly at the entrance. Arrived 20 min earlier, which is great!"
Cons: "The peanut bad is now contains 13 peanuts, I counted them :).Where is a good food for a 3.5 hours flight?"
Pros: "On time"
Cons: "Sandwiched between 2 big guys 1 of which should be made to buy 2 seats!!!!!!!"
Pros: "Smiley flight attendants"
Best experience ever. Crew were amazing, kept me informed throughout. Boarding was on time and spot on. Id book again most def
Food could have been better, and internet that allows texting/WhatsApp and other basics on the phone instead of just inflight entertainment would have been nice.
Pros: "yes as always. seats comfortable with sufficient leg room"
Cons: "missing in flight entertainment"
Cons: "More drinks/beverages"
Cons: "The flight delayed and we weren't informed"
Cons: "Cayman Airways is always late."
Cons: "Complimentary food"
Pros: "Crew great"
Cons: "Plane on time"
Pros: "Crew was good and plane was new...loved the big above storage"
Cons: "The online process was TERRIBLE. Navigating the website / getting boarding passes was like 1999. Need a massive upgrade. Also for a 4 hour flight, you need some kind of on-board entertainment. And if not, let passengers know."
Pros: "crew was courteous and helpful"
Cons: "in flight entertainment"
Pros: "Short ride"
Cons: "The plane was 3 1/2 hours late...I was constantly getting updated that the departure time was changed from 8:15pm to 9:30pm to 10:15pm finally to 11:05pm. When the plane did arrive, no one could tell us what happened—they literally said “we don’t know why it’s late”. YOU’RE THE AIRLINE; if any one should know what’s going on, it should be you!"
Pros: "Super nice people"
Cons: "Their airport under remodeling so from arrival gates to departure gates is a hike around the outside. Very crowded departure area with limited seats."
Pros: "Would be great to have screens if World Cup in airport"
Cons: "I like the seats"
Pros: "Business Class staff friendly and professional"
Cons: "Paid for an upgrade , baggage wasn’t tagged as priority and came out last on arrival and box that was professionally wrapped and labeled fragile was crushed up and unrecognizable upon arrival. Baggage staff using unprofessional language, calling me “Baby”"
Pros: "I Marked only boarding lower because we did it twice. That was just fine though. The crew was apologetic for having to re board another plane for mechanical problems. They kept everyone up to date of the changes and how we were to progress along the route. Everyone on board understood the crew didn't want to change planes and redo all the pre- flight start ups more than passengers wanted to change after boarding. The crew was most apologetic and super efficient. Well done"
Pros: "The flight crew in the plane was terrific. Once the new airport is done is going to be fabulous."
Cons: "The gate area was overcrowded the sound system was terrible. Once the new airport is finished it will be wonderful. Until then we'll just get by."
Pros: "The cabin attendant was unbelievably efficient and professional. The airport was marvelously clean. The staff was helpful. It's rated the best airport in the Caribbean for a very good reason."
Cons: "We were in business class and it took 40 minutes to receive a drink. Also, there were no power/charging plugs anywhere. Very disappointed"
Cons: "Late flight, poor customer service."
Cons: "The pilot caused passengers to have major delays. He was rude and unprofessional."
Pros: "On time, room to spread out, and free rum punch - what more could you ask for."
Pros: "Crew in Grand Cayman did all they could to help us. Hotel and transfer help."
Cons: "Flight delayed missed connecting flight. No compensation."
Pros: "I liked the view and the flight attendants was very helpful."
Cons: "Nothing much was serve to eat just juice or tea, a small biscuit or chips could do."
Pros: "Personized service."
Cons: "Paid for business class and the seat was broken and did not move."
Cons: "The time to board process. They let up through flowing pre boarding then while.at the gate turned us bad only to be Called back again to walk some distance"
Pros: "nothing i could not make it on flight as i was sick, and they wanted to charge me 600 + 200 usd for change of dates!!!"
Cons: "nothing i could not make it on flight as i was sick, and they wanted to charge me 600 + 200 usd for change of dates!!!"
Pros: "Flight was on time. As always on Cayman Airways, the flight attendants on board were so friendly."
Cons: "There is no on-board entertainment to speak of. The Cayman Airways agent at the gate was EXTREMELY rude... sticking out her hand was her way of asking to see our boarding passes and passports. No eye contact, no words. Then "Who's Lucy?" (my 4 year old girls name is Lila). When we said "ahh, Lila?", she exhaled loudly and handed our docs back, and that was it. My wife and I were left staring at each other, half in disbelief of what we'd just witnessed. I wished I'd looked for a name badge... would have loved to out someone like that by name. Cayman Airways are hardly the most on time airline, and their planes aren't new. Their whole stick is free checked bags, rum punch and the friendliest staff. They start failing there, and they may as well shut er down."
Pros: "After Caribbean Air the seats feel like bussiness class even in cattle class. The staff are friendly, they (normally) give you an entire can of soda (no snack though - short flight). Seats are comfortable (for economy)."
Cons: "Always leave a little late. (But at least didn't leave a lot late.)"
Pros: "After being stranded in Chicago by Delta, Cayman Airways saved the trip! Crew was great and loved the rum punch served!"
Pros: "It was not crowded...arrived in a timely manner. Staff were warm and approachable."
Cons: "I liked everything. Flight was great. Nothing to complain about."
Pros: "I was not happy when I watched the ground crew drive off with my luggage because the flight was over weight. Seems to me the company should plan flights better."
Pros: "Very smooth flight from take-off to touch-down. Flight attendants were very polite."
Cons: "Unfortunately, our arrival gate was not available after an early landing which created a delay on the tarmac of about 45 minutes."
Pros: "Great plane on a new 737, with comfortable business class"
Cons: "Absolutely no food available, even in business class (no snacks/peanuts ) - was unacceptable following a lengthy delay"
Pros: "No food on these short flights and only juice or water is free to drink. I had a very short transit time and cabin crew were great in getting me off plane as quickly as possible."
Cons: "We departed later than planned due to late arrivals, so my arrival was delayed thus making my transit time even shorter. If people can't turn up on time on such a small island for an international flight they should be stopped from travelling."
Pros: "provided a flight to la ceiba!"
Cons: "no complaints"
Pros: "there was food on the plane from new york"
Cons: "no complaints"
Pros: "There was no food or entertainment provided so not able to speak to that. The dring is refreshing and the staff pleasant"
Cons: "a minor snack say crackers and cheese or something else. this is especially recommended for the late and early flight"
Cons: "The flight was exactly 5 hours delayed (scheduled for 5:20 PM and departed at 10:20 PM). There was a small apology but that was it- no food or drinks offered, no voucher, etc. It was very disappointing. When we got on the plane, there was a 45 minute baggage loading delay. It seemed like there could have been more haste involved in loading considering at that point there had already been a considerable delay. The worst part was, there was very little update the whole time. At one point we were told there was a technical issue so a new plane was being brought in from Grand Cayman but they time delay kept increasing without an explanation. I understand delays but to have no updates is just inconsiderate. It just seemed like there was no consideration. I will not fly with this airline again."
Pros: "Wonderful to enjoy the only non-stop jet service from Cayman Brac direct to Miami."
Pros: "Free luggage check in 2 bags Free run rum punch"
Cons: "Absent entertainment (no tv, movies) No wifi"
Pros: "Fun flight attendants smooth ride easy exit"
Cons: "Perfect trip"
Pros: "A little slow on boarding....but overall good efficient crew. Love the luggage for free! We were able to take all of our snorkling gear and our sand shoes without having to buy them there!"
Pros: "Everything was great"
Pros: "Loved the no charge for 2 bags per customer and so nice at Cayman ticket cou ter"
Pros: "They served a meal on flight."
Cons: "The cabin wad freezing! People were wearing winter jackets!"
Cons: "Flight was delayed two hours or so."
Pros: "Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies."
Cons: "People promoting safety and doing their job."
Cons: "Of course. EMPATHY"
Cons: "The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option. 1. I was informed by anAA employee they the connection is frequently missed due to similar problems. 2. Flight attendants and gate agents will bankrupt the airline with their horrible attitude. - they should be fired."
Pros: "Boarding crew was rude an unaccomadating"
Pros: "Boarding very well done."
Cons: "One of the crew was unhappy."
Cons: "Crew was not attentive. Temperature was cold."
Pros: "The crew was friendly and helpful"
Pros: "Good crew. Good movie selection."
Cons: "Seat 20D stereo plug on screen was very finicky, lost audio until I twisted the plug. Happened any time I moved the headset cord."
Pros: "We got to our destination safely and sooner than expected!"
Cons: "We were delayed, while the board continued to show on time. After about half hour of being delayed received an email saying the flight would be delayed half an hour, it then proceeded to be delayed more. Also were standing at the assigned gate at boarding time, only to overehear other passengers saying that the gate was moved. Asked the gate staff at the assigned gate and the"
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Pros: "On time, clean airplane"
Cons: "Boarding system very odd"
Pros: "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
Cons: "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
Pros: "i arrived alive"
Cons: "My flight was delayed on the way to Puerto Plata on 9/9 which made me miss an entire day and I was billed for a stay at the resort. I was booked to a crappy room in MIA that I had to get changed to another hotel. THEN my departing flight from Puerto Plata back to the US was delayed 2 plus hours (as was the first flight) due to a flat tire that had to be replaced. I missed my connecting flight and had to be placed on the next flight to DCA which was the last flight. This experience was the worst. I do not have a favorable opinion of American, of which I have flown this airline for years."
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Pros: "Plenty of overhead storage. Loved USB and AC outlets. Comfortable and expeditious trip."
Cons: "Inboard video sound system stunk. Movie audio was inaudible, particularly dialog, and to make matters worse, choosing subtitles obliterated the rest of the audio. Love Cayman but departure gates are crowded and chaotic."
Cons: "The seats are very tight."
Pros: "Lots of legroom in the exit row"
Pros: "Just flying AA excellent flight"
Cons: "No wifi. Pay only"
Pros: "Wide seats"
Cons: "Mo food service"
Pros: "Entertainment, courtesy, flight attendants, and service"
Cons: "Just being confined. But that's the nature of that beast"
Cons: "No movies or other entertainment that I could find"
Pros: "Very friendly gate agents & Flight staff"
Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
Cons: "I paid premium price for comfort and to be treated at least nice! In the business cabinet! Other than the seat which by the way mine was broken so I couldn't get to the position I'm the most comfortable, everything else I could have gotten in the economy seat. Crew was not welcoming, the had big attitudes as they were doing me favors! Which they are not! And they didn't check at me at all. Fly got delayed more than 2 hours didn't offer more drinks or snacks! Food was horrible so I was very hungry since I couldn't eat it! And the snacks were available at the back much later but when I went to check it out almost everything was gone! Other airlines come to offer you snacks! AA did not and the make me feel like an intruder when I went to check the empty snacks trays! Only the package food was still available. Horrible service, mean big headed crew! It's is simple! Be nice and make an effort! Especially for the people that actually is there paying the premium!"
Pros: "Nice Jet."
Cons: "During boarding, we were pulled out of the line. The attendant that diverted us did not explain why he diverted us. Our boarding passes were printed by our hotel as were many others that we saw. We went to a desk where another individual started asking question about our life and where we were going. Still, no one thought it was necessary to explain what part of the process or what exactly is going on. The man that diverted us, I'll bet, does not have reasons or any idea why he diverted us. I hate to think that he did it because we were Black Americans."
Cons: " the "group system" boarding process arranges passengers in an aleatory way making the process totally chaotic. For instance last groups are the last ones to enter the aircraft and don't easily find space for the hand luggage. They have to accommodate bags under the front seat making the already uncomfortable trip more painful. Also this process may delay the departure time.  Food service is terrible. no options, specially for kids or people with food restrictions. Not even the payed ones offer healthy food alternatives.  No comfort at all for a flight that departs little before midnight and arrives at 7 am at its destination. They forgot about the pillows and blankets you find in other airlines.  at the end, when I collected my baggage I realized 1 wheel was missing from one of my suitcases. I informed the airline and 3 days later I receive an email saying that the airline is not responsible for damages that include wheels and other "baggage accessories" I did not rate the flight poor because at least it manages to arrive to its final destination..."
Pros: "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
Cons: "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."
Pros: "New regional jet Efficient boarding"
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "Check in and boarding was quick"
Pros: "Landing at Logan and getting off American airlines"
Cons: "We arrived at St Stomas airport 85 minutes profile to our flights departure. The female manager, Latoya, at the desk was overly rude and completely out of line the way she was speaking to guests. Apparently American Airlines requests 90 minutes before departure to check you in, however their website does say they will try to accomadate customers that have arrived late. This employee refused 24 people access to the flight that we had booked and paid for. She related that she could put everyone on standby for the next and final flight out of Saint Thomas and standby for multiple connecting flights from Miami to many different parts of the country. This is because American Airlines over books their flights on purpose and has no problem leaving people stranded at an airport. Another employee related that it was easily accomplished to confirm is for the flight as we would have plenty of time prior to boarding since the aircraft had yet to arrive from its original location. American Airlines would not speak to any of the paid customers and would not look into other flights to see if there were other options to get customers home. When we boarded the plane there were still 4 customers that American Airlines stranded at the airport with no more flights out of the airport that day. This was an absolute disgrace and it was disgusting to see how the American Airlines staff were treating people. Their companies customer service has nothing to say other then sorry. I will never fly American Airlines again and now know why so many other people also feel this way."
Pros: "The passengers"
Cons: "A/c was broken"
Cons: "They didn't let him to aboard, because of a mistake on the name. I called to ask for help to fix the name and the person who answer me asked me for a numeric code and I didn't know where to find it. He was very rude, didn't help at lot guiding me where I can find it, but instead he said " You have to call back when you find it" I asked him that I couldn't find it and he almost yelled at me saying DID YOU GOT a RESERVATION OR NOT?. I never found the numeric code he asked for. So I called again and fortunately somebody else answer my call and she was a litTle more helpful and didn't made me waste my time with a numeric code. She asked me for the Trip ID # and I found it right away. VERY DISAPPOINTING. I LOST 700 DOLLARS. I HAD TO BUY ANOTHER PLAIN TICKET!!!!!"
Pros: "Ricardo (flight attendant) was absolutely amazing. Extremely helpful."
Cons: "This was the second time this year I flew American Airlines And it wasn't satisfying. The first time (April) the crew was late which made me late to my connecting flight in which there were no more flights to my destination for the rest of the day (Jamaica) had to spend the night in Miami and miss a very important meeting. The second flight from Miami to NY 8/22 was delayed twice in which Im still not sure why but i had to deal with other angry passengers and they're rudeness which made my experience bad. I want American Airlines to be great. I just want to fly with them without a problem for once. JetBlue always gets it right"
Pros: "One crew member was very funny and helpful which unfortunately we forgot his name but he looks like Oscar from the Office if that helps. He was awesome! And the food was pretty good too."
Cons: "James. One of the crew members on our flight he was extremely rude and had no interest in helping you with putting your carry on away and if you have to put any effort he automatically says "you have to check this in" luckily my boyfriend got up and arrange the baggages easily and done. James was obnoxious, rude, and very unfriendly. The entertainment was absolutely terrible. It was a 10 hour flight the movie choices were slim to none. When I took a flight from New York to China and rode United Airlines we had every movie selection imaginable."
Pros: "Good entertainment choices, boarding in both the front and rear of the plane was great - it's common sense to board both when available or to at least board the rear of the plane first."
Cons: "No food"
Pros: "ABSOLUTELY NOTHING, NOT EVEN THE SNACK ON THE PLANE"
Cons: "PLANE WAS DELAYED TWICE FOR ENGINEERING ISSUES THEN ONCE WE GOT ON THE PLANE AND IT TOOK OFF, THEY SAID WE WOULD HAVE TO FLY BACK BECAUSE THE TIRE WAS MESSED UP, THEN THEY SAID WE WOULD HAVE TO STAY IN THE SKY FOR ONE HOUR TO LET OUT SOME FUEL-WHICH TURNED INTO TWO HOURS, THEN WE WENT BACK AND JUST KEPT GETTING ANNOYED, THEY SAID THEY WERE GOING TO GIVE US ANOTHER FLIGHT,THEY NEVER DID- THEY GAVE ME NO OPTION OTHER THAN TO STAY IN A NASTY HOTEL, AND GIVE ME A FLIGHT FOR THE NEXT DAY. I MISSED TWO SHIFTS AT WORK, TWO SHIFTS FOR ME IS $500. NEVER AGAIN."
Cons: "Having to check my carry on bag. Brought only a carry on to avoid baggage claim, but was forced to check it anyway. There is NO organization to the boarding process, so in the free-for-all at boarding, people in any boarding group are let through with WAY MORE than 1 carry on and 1 personal item, leaving no room for my bag and I was in group 2 (not sure how many groups there are). Horrible disorganization at boarding. Board from back to front for goodness sake...its common sense."
Pros: "The flight attendant was nice"
Cons: "The flight was delayed by almost 2 hours. Then when we got on the plane we sat on the runway for over 2 hours. We weren't offered any food or beverage until after 2 hours of sitting on the runway. First class was given drinks before the plane even went to the runway. They were very inconsiderate of us in coach. First class was more important. All we got was a drink and crackers after 2 hours of sitting on the runway"
Cons: "I’ll fly United anytime"
Cons: "More leg room in economy"
Pros: "Seat was small but comfortable. Everything went smoothly."
Cons: "Bigger seats and warmer cabin"
Cons: "Telling the truth"
Pros: "Nice quick flight staff great and very helpful!"
Cons: "Entertainment wasn’t free"
Pros: "We were actually a few minutes early. No complaints."
Cons: "Miserable seats. Inadequate overhead storage - I was forced to put my only carry on, a day pack, under my seat making the small seat and foot room even more uncomfortable."
Pros: "Comfortable and on time!"
Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."
Pros: "Kiosk help at Newark very annoyed to be helping me"
Cons: "Stupid maintenance delay (replacing the pilot’s chair - no, I have no idea how that constitutes an urgent maintenance issue). It was like they’d never done it before. We were delayed for two hours in 15-minute increments before someone finally wised up they should find us a new plane."
Pros: "Food was great!"
Cons: "Drinks took a while to receive after takeoff."
Pros: "The crew was nice!"
Cons: "No wifi, no recline on seat, entertainment system didn’t work"
Pros: "I guess the flight was ok. The pilot knew where he was going"
Cons: "It can't be true that they have not even a small blanket for someone who kindly ask and then when the flight is over you see them every where and unopened in first class. Pretzels,... Seriously..???. These airlines are n need of a real policy that lets them know it is money we are expending when we take a flight. And taking the carry-on bag. AFTER YOU PAID TO HABE IT WITH YOU?? Unacceptable. And not seating people together after you call and re call and talk to 3 different persons... The last one just says: I will see what can be done and then ignores you... Not NICE. Please remember that many airlines have come and go. Those are some of the reasons."
Pros: "Amazing staff"
Cons: "Uncomfortable seating"
Cons: "No leg room so very crammed uncomfortable seating"
Pros: "I didnt care for anything"
Cons: "Flight was delayed 2 hours. There were no chargers at any seat in Coach."
Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"
Cons: "Flight was delayed 2+ hours because of the crew. Wouldn't it make sense that if the flight was scheduled to depart at a certain time, 5 minutes before that, still no crew, let the passengers know then? No. Not if you're United. They told us to wait 20 minutes, then after 30 minutes told us about the delay and the New departure time. But when that time arrived, still no Captain. Finally, after another 15 minutes, we're on the way. Except not quite. Now, they can't get the weight and logistics of the flight worked out. C'mon United, get it together!!"
Pros: "I loved the fact I didn't get beat up and dragged off the flight"
Cons: "I didn't like the fact that I didn't see anyone get beat up and dragged off the flight"
Pros: "The staff gave out free snacks and were friendly"
Cons: "Too loud and the delay was an inconvenience"
Pros: "Courtesy of crew."
Cons: "Left late. Arrived late. Bumpy flight."
Pros: "Very normal. The crew was professional."
Cons: "Our seta were separated by two rows."
Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."
Pros: "Great flight attendants!"
Cons: "UNITED employees are very rude"
Pros: "The flight was smooth"
Cons: "The seats felt stiff"
Cons: "I do not like those head rests.. I wish the were detachable."
Pros: "Crew was nice"
Cons: "Didn't like the fact that you had to pay to watch movies"
Pros: "Other than the boarding issues, it was a pretty standard flight. Left early and got to Newark early."
Cons: "I thought the boarding process for the United Flight departing from Owen Roberts International was very very poor. I understand it is a small airport catering to different destinations in the world but the boarding process was chaotic. The lines were all blending, they started the boarding process very early, many people were still going through security."
Pros: "Seat too small, zero entertainment, minimal food"
Pros: "Very efficient boarding at the gate"
Cons: "Tight seats. Slow service on the flight."
Cons: "Paid for internet and stopped working for a long time"
Pros: "Flight attendants seemed happy we were aboard"
Pros: "Flawless. Staff was so nice and the seats were super comfy. We got there so quickly. Love it!"
Pros: "fly with UA"
Cons: "the seat. no confortable"
Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Cons: "The flight was delayed by 2 hours"
Pros: "It left on time and arrived earlt"
Cons: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"
Cons: "I ended up changing my flight in Newark airport to Fort Lauderdale that landed earlier that the one they gave me up in Scraton.."
Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."
Pros: "Plane was clean. Attendants were very hospitable."
Pros: "Flight crew was friendly"
Cons: "Plane was too cramped. Passengers behind us were rude. Kept kicking backseat all flight (and there were no kids). Little uncomfortable for new plane"
Cons: "delayed 3 hours going there delayed 1 hour 40 minutes on the way back both done the same day. missed appointments the worst experience ever"