Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "the seat too back"
Pros: "flt on time"
Cons: "over all everything was just fine"
Pros: "comfortable seats. the food was good, good sandwich."
Cons: "for this type of flight, nothing at all."
Pros: "The best thing was check in, cordial, efficient and helpful"
Cons: "The security is a double, they do it twice, creating delay and discomfort, no distinction for older people like in the US, or people in wheelchairs and the space is tiny. The seats could be better even business class seats were bad and could barely be reclined. Copa sucks. Big delay in luggage, what's the point of going through immigration fast and waiting for over 40 min for luggage all this for $1000 ticket"
Pros: "The crew was excellent!"
Cons: "Maybe more movies"
Cons: "No entertainment. Plane is getting old."
Pros: "Food and drink were offered which was unexpected for such a short flight. Not the best but appreciated"
Cons: "A bit more space. A bit tight. First flight had general screens but second had individual screens although one screen was malfunctioning"
Cons: "Hot and delah"
Pros: "Food was fresh and ok for a short flight."
Cons: "Agents at check in gate were not very helpful and did not communicate the changes in an efficient time or manner."
Pros: "The crew"
Cons: "There was no screen on each seat, no entertainment...only the kids movie they played."
Pros: "Great service, flight both ways on time, connection flights perfect everything in same concord, baggage transfer no issues, will Flight again with Copa for sure"
Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Pros: "This is a full service airline that serves complimentary food and movies for a similar cost as low-end airlines like Spirit or Frontier. I was traveling from Punta Cana DR to Denver but had connects in Panama City & Miami. Because 3 flights is a long day of traveling I chose the emergency isle for my flight from Panama-Miami so i could stretch out with the extra leg room. Because I didn't speak fluent Spanish though, the crew had to move my seat. They upgraded me to 1st class! Amazing airline! Incredible crew! Shame most airlines in the US with their FU attitude don't operate this way."
Pros: "The fact that you get business class service. Pick your seats. Free luggage. Actual meals, you can even specify: Vegitarian, Kosher, Gluten free. All drink options, even Alcohol are included."
Cons: "Entertainment options were non existent, however they are currently upgrading that."
Pros: "Great flight to Miami via Copa. Attendants are friendly and helpful. Plenty of room for the legs. Food and entertainment are good, so it was a very pleasant flight. Could repeat anytime."
Pros: "The crew attention and an arirplane in nice conditions"
Cons: "The food is bad"
Pros: "The crew on all of the flights were all very nice. At the end of the day, my suitcase did end up getting shipped to my house within a few days. It was just a little unorganized throughout the process of tracking it down."
Cons: "Following this, my flight in Bogota left 3 hours late. Not only did we board at the time we were supposed to be leaving, but then sat on the runway for an hour and a half before having to go back to the gate to refuel.... All passengers sat on the plane for 3 hours in Bogota before we ever took off with little to no communication as to why. Upon landing in Miami, my bag was then missing which honestly wasn't a big deal - I knew I'd get it back eventually. But with my new flight, I wasn't entirely sure which flight my bag should be with and which airlines (Copa or Avianca) I should go to regarding it. The staff for both were incredibly rude. My suitcase was the one missing and I was the happier, nicer one out of everyone I spoke to. I was told it would be shipped to my house which was great until I got an email saying I could pick up my suitcase at the airport. After searching for 2 hours of where to go and all staff pointing me to a different spot and offering little help, I tried calling the Avianca number I was given for any questions. Unfortunately, there wasn't going to be anyone who spoke English in until after my flight took off. After getting to my final destination, I tried calling the number again to try and sort out where my suitcase was and no one spoke English or could direct me to someone who could. I had to have my friend in Cali call the main office for me to find that my bad was still in Bogota after all of that."
Pros: "I like the easy connection and that we arrived on time. Even that the boarding was late."
Cons: "airplane cold and no blankets. Bad service. No info"
Pros: "The flight left on time"
Cons: "Food is awful and the movie played is the worst children’s movie ever."
Cons: "I was put on standby both time I used this airline and today I wasn’t put in my flight that I have PAID for just because they want to make more money ?!? I am apauled with this service and way of treating paying customers ! Simply the worst company. Ever !"
Pros: "Check in was quick & easy. the crew were efficient and friendly. It is a Central and South American airline so announcements were mostly in Spanish but the crew were bilingual and translated announcements into English. The meal was good. No fee to check a bag."
Cons: "Can't think of anything."
Cons: "Too much turbulence"
Pros: "The flight crew was pleasant and was bilingual which made the flight better"
Cons: "It was a lot of turbulence and the plane dropped drastically during the flight. No one spoke English to explain the searches, reason for change in seats. It was difficult to communicate with staff prior to boarding."
Cons: "Plane with old Business class seats that were not worth the price of a business class airfare"
Cons: "The quantity of the food was few"
Pros: "Food and sandwiches are tasty."
Cons: "No movie!, uggg... The real problem though is 1) they changed the gate on a connecting flight. Copa seems to make gate changes on all flights without notifying passengers. If you don't watch the board you'll miss your flight. Why not send a crew member to the gate you told passengers to go to , and put a sign by that gate notifying passengers of the change! So stressful!!! 2) In transit passengers catching connecting flights, Copa to Copa, have to go through their security again! What, why?? We cannot eat, drink and relax at the gate because no fluids are allowed AT YOUR GATE. We are not talking ourtside security, you are already in the security areas. Even to go to the bathroom you have to go in and out of security, again! Stupid!! We didn't leave the terminal, and you're making us miserable!"
Cons: "check in"
Pros: "Boarding is very orderly. Flights are always on time with Copa, which makes them a very reliable carrier. Planes are modern, clean and well maintained. Copa offers free headphones, meal and drinks, which is very rare on short flights. I was glad to enter a cool plane, as the Tocumen Airport was without air conditioning service."
Cons: "Tocumen Airport is always crowded, noisy and this time around was without air conditioning. As their main costumer, Copa Airlines should pressure the airport authorities to keep a standby AC system in place or replace it with one that can better handle extreme traffic of people."
Cons: "very cold on the plane and don't provide blankets!"
Pros: "Boarding process went very smooth and plenty of legroom and overhead storage"
Cons: "Volume didn't work on armrest . Volume was stuck on very high volume making the in flight movie not watchable. No choice for food"
Cons: "Everyone everything"
Pros: "The flight departed on time, service was prompt and the cabin crew was friendly and spoke fluent English."
Cons: "Not really a complaint but flights marked Operated by P5 Arrorepublica are done using Copa Columbia metal whose business class on the E190 uses a smaller seat type that's 4 across as opposed to 3 across in the Copa Panama E190 s, however it's the same great service."
Pros: "Nothing. They said I was a no show on Wednesday Miami Panama and cancelled my reservation. They made me go to The airport and didn't even apologize. Unbelievable mistake."
Cons: "The way I was treated"
Pros: "Please see above"
Cons: "Wheel chair service was bad"
Pros: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Cons: "always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."
Pros: "I now am a fan of COPA airlines"
Pros: "Smooth friendly service"
Pros: "modern aircraft, everything else was terrible."
Cons: "rude crew, they go out of their way to make you feel uncomfortable small portions of food"
Cons: "Boarding is not as organized as it should be. All groups are not called so order is lost. Not enough agents attending this process. On-board entertainment system is not very good. The food is poor as well."
Pros: "Was a good flight. The staff was very gently"
Cons: "Doesn't had blanquette"
Pros: "I did get a window seat which i enjoy"
Cons: "No entertainment, old plane which didn't have very comfortable seats and the food was not very good. Also, boarding was done in a very disorganized manner in Panama."
Pros: "The same as my flight from Managua to Panama"
Pros: "ok. good"
Cons: "Rude personnel at the gate"
Pros: "No delays"
Cons: "People take too long to board the plane"
Pros: "Fast transportation"
Cons: "It could be better if the pandemic was over, I think everything could be better."
Cons: "Personal monitors. Free food."
Pros: "The crew was friendly, the seats were comfortable, no complaints about the flight."
Cons: "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"
Pros: "Crew on board are great."
Cons: "American keeps canceling and changing schedules. They cancelled flight section and took it out of my itinerary. Then took over 3 calls and 2 hours on hold to fix."
Pros: "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
Cons: "Pudo haber sido resolver para no perder la conexión a mi destino final."
Pros: "Old aircraft. Ucomfortable seat."
Cons: "uncomfortable seat"
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Pros: "The flight itself was uneventful, which is what you want from a flight. Once the connection was made the next day, the flight segment went perfectly."
Cons: "Flight was over 2 hours late leaving Lima, so many people missed connections in Miami, NOBODY from LATAM was at the gate to assist with how to make new connections or how to get local accommodations for the night. This was a customer service fail. American is no better. They rescheduled the flight at no cost, but then sent you back to LATAM for help with the overnight. If we buy tickets from your website and you own the process, you should be more helpful when there are problems. The back-and-forth was frustrating. Lima airport takes a long time to go through all the checkpoints. Two hours does not give enough time. There are at least four long lines that have to be endured. This process could use some streamlining."
Pros: "Comfort on board, entertainment system"
Cons: "Older plane than on the way to Paris, did not like so much the food (except main course)"
Pros: "The crew member was great."
Pros: "Niçoise salad was great. Had plenty of room in priority with pillow/blanket/headphones etc provided"
Cons: "Flight delayed because the crew arrived late the night before. This created a chain of events that got me to Newark 7 hrs later than scheduled."
Pros: "Not using kayak"
Cons: "Kayak booked me the worst itinerary in the history of air travel!"
Pros: "Perfect from start to finish"
Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Cons: "3 hours delay, NOT entertainment at all, this is ridiculous! The dinner was regular, but breakfast was terrible."
Pros: "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
Cons: "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."
Pros: "SJU counter crew, in flight crew and flight was SUPER on time!!!"
Cons: "Nothing wrong."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Cons: "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"
Pros: "Crew was great. No electrical outlets, wntertainment was mediocre. This was an old 747 that needs an update."
Pros: "nothing, didn't happen"
Cons: "The process of trying to rebook using a third party purchase and a code share ticket."
Pros: "the staff was great from check in at the airport until I landed"
Cons: "I wish the snacks were heathy like dried fruit and nuts"
Pros: "The flight was too short for food or drink"
Pros: "New onboard entertainment"
Pros: "The crew are always excellent."
Cons: "The comfort is horrible. Airline companies keep shrinking the seats and charging more. Also they keep serving less food. And flight changes."
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Pros: "New 777"
Cons: "Upon arrival to the airport, their was no place at the terminal for our plane. We spent one hour sitting at the runway. Besides that; it would have been an excellent flight."
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "The Crew was nice ."
Cons: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
Cons: "I booked the flight with Kayak and it showed the airline as Finnair, the flight was actually with American, no complains about it. The issue was that Kayak did not update me with the Flight number for American Airlines and kept sending me information about the flight with Finnair which was not going to actually take place. I had to actually call American and spend time with a Representative providing all the data to be able to get my American Airlines flight booking code so I could check in online. American as always was great! Shame on Kayak!"
Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Pros: "Flight was on time. Smooth flight."
Cons: "In flight entertainment was below expectations"
Cons: "Delay No direction help for the gate Bad seats"
Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
Pros: "Quick boarding and on time departure"
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Cons: "Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs"
Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"
Pros: "AA is excellent."
Pros: "I had a great experience overall. I don't give 5 stars because there is always room for improvement no matter how good your service is."
Cons: "Size of the snacks"
Cons: "They got us off the plane to get on a another plane there for we were delayed"
Pros: "More confortable seats."
Pros: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
Pros: "Easy booking, Great prices"
Cons: "Arrived to the airport as suggested based on my departure time; only to find out that my flight was going to be delayed. Delays happen, i understand; however this delay impacted me catching my next connecting flight. There were no attendant at the designated gates to help me in Puerto Rico and calling directly was a nightmare. Never made it to Miami or to lax. Instead I was put on an even longer flight, San Juan to Philadelphia."
Pros: "The videos"
Cons: "Seats are small"
Pros: "Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!"
Cons: "Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke."
Cons: "Food and personnel attitude."
Pros: "Premium economy is a great way to travel"
Cons: "Flight was a mutually on Iberia from Madrid to a Miami. All I can say is that MAD is a HOT MESS!!"
Pros: "The crew was very attentive"
Cons: "Food and seat comfort"
Pros: "I could not travel to Miami due to Iberia did not assigned the seat with my children."
Cons: "The lack of education and polite of the Stewart is a minus on that airline"
Pros: "I paid the $29 for an aisle seat and wasn’t disappointed. It was a pleasant flight."
Cons: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom). Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."
Cons: "This was in no way a legal connection for an international flight - we had only an hour to get from our flight onto the plane going through customs and everything else - we have Global Entry otherwise there is no way in the world we would have made our flight and ou bags did not make it."
Cons: "We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son ."
Pros: "Never happened. Missed because of security. Have no idea where our luggage is. Everybody gives us a different story"
Pros: "The flight was a smooth one."
Cons: "One flight attendant was quite rude."
Pros: "Current movies, fliggt attendances were nice."
Cons: "Restroom got dirty, nobody cleaned them in the whole duration of flight."
Pros: "Hospitality, patience, and efficiency. Everything was clean, the food was warm and tasty. the employees were kind and polite all the time. The technology functioned flawlessly. The standard seats were a bit tight but manageable."
Cons: "Iberia allows kids to abuse other passengers. I asked a flight attendant to stop this abuse after I was bumped in head a number of times by a kid that was jumping across a row a seats in front of mine ,the flight attendant told me that I should tolerate this abuse because it was from a kid,then proceeded to tell me that if I did not want to go throughout this abuse ,I should fly in a private plane. I felt irate at such response from a flight attendant and responded that I will never fly Iberia again. I wanted the attendant to talk to the parents and ask them to control their kid from abusing the adjacent passengers.I felt the impulse to talk to the crew chief but decided against it simply because I would do them a favor if they listened. Truthfully I think carriers with such attitudes deserve to go bankrupt and I hope they do."
Pros: "our flight was late into MAD but they held our connecting flight to MIA, so we could make it."
Cons: "The crew was not good at all. there was no water service, one had to go to the kitchen and beg for water. in particular the male crew was not happy to help with anything. the snack before landing was served 45 mins before arrival so everything had to be rushed. Crew soiled a half empty can of soda on me, and didn't even apologize. Our luggage missed the flight to MIA and we were told it would be delivered to our house the next day between 7pm and 8pm. it never showed. I called customer service and they could not tell me anything. Horrible experience"
Cons: "Madrid to Tampa... Got the nursery. Lots of crying babies... must be immigrating to the US. Why don't they put all people with babies at the rear so the rest of us can nap? Not IB's fault, the customs at Miami came to a halt for an hour. 2000 people standing in line, missing connections. There was a shift change, most employees didn't show up for work. was told 'It's a special day'. Fortunately I was at the head of the line. A few of us were routed to someone who was surprised to see US citizens. As a consequence, the always slow MIA failed to transfer my luggage. Still waiting for it... Air travel is such a pain these days. I'm sure more would fly if it wasn't such a hassle."
Cons: "movie selection very poor"
Pros: "Once I made it to the other side of the airport it was good no wi fi on a long flight"
Pros: "Good on board movies."
Cons: "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher rows."
Pros: "Nice crew and good landing"
Cons: "We paid extra to sit in Economy * I am 6-3, wife 5-4 and neither had any leg room We were sitting in 2 seats by themselves. It was an endurance contest to make it through the flight. I will never fly Iberian Airlines again. It was terrible!!!"
Cons: "No pudimos volar a Miami nuestro destino final,porque al llamar a Iberia desde Venecia(horas antes que saliera nuestro vuelo),para informales que por llegar a bordo de un crecuro y no permitrisele a este entrar al puerto por motivos de la neblina,no llegariamos a tiempo a nuetro 1er vuelo con ellos,y nos dijeron que perdiamos la posibilidad de tomar este segundo al otro dia,17 horas despues,donde solo nos ofrecieron la posiibilidad de otro para 3 dias despues y a un precio demasiado alto,nos sentiemos muy poco ayudados y muy disgustados con esta aeorolinea."
Pros: "El vuelo estuvo puntual. La tripulacion amable La comida buena' El avion limpio"
Cons: "El bano incomodo y No estaba muy limpio El postre de la cena, sin sabor, casi incomible, (La cena buena)"
Pros: "Entertainment was great. Nice choice of movies, and boarding was easy."
Cons: "The space in the cabin left something to be desired compared to most transcontinental flights I've been on. Atmosphere was stuffy and hot."
Pros: "The amability of the crees"
Cons: "All was excellent"
Pros: "Todo ok"
Pros: "The entertainment is great, I always appreciate a good movie selection for long haul flights. The space is ok and the seats recline well. The blankets and pillows were warm and comfortable too. Food was remarkably edible."
Cons: "The beverage services should come around more often. Two cups of water during a 9 hour flight just aren't adequate."
Pros: "Everything was great including staff, entertainment (movie/show options) and luckily an extremely smooth flight."
Pros: "Iberia is fine"
Cons: "Kayak booked through Webjet. Flights changes. Webjet never contacted me. Found out when checking in. Spent hours on phone getting rebooked right before travel."
Pros: "They really know how to treat passengers. We enjoyed flight and the food was great. I haven't eaten so much on a flight in he last 14 years"
Pros: "Attention was very goog and polite"
Pros: "Crew was nice and entertainment options were great."
Cons: "Boarding process out of Miami international was disorganized and unpleasant. Crew did not have control over the order for boarding and it became a bit of a mob."
Pros: "The food was good"
Cons: "The plane was supper cold & the service was poor."
Cons: "Seats are extremely uncomfortable for a long flight. The food was not good. I tried to upgrade and was told I needed to buy a new ticket. The were plenty of seats available for an upgrade. Will not be flying Iberia again!!!"
Pros: "On time, great service"
Cons: "The lack of leg room and comfort of chairs"
Pros: "Seats and service"
Pros: "The friendly, professional and always willing to help and device staff. The tasty food and snacks. There was always a member of the staff visible so it was easy to get water during the 10 hour flight. Or you can go and see them into their resting area and they were willing to help."
Cons: "I tried to paid for an upgrade but the ground staff wasn't very accommodating, she just said no."
Cons: "arrival and departure times, overall service"
Pros: "The crew was AMAZING"
Pros: "I got a connection in Madrid to my destination, but the previous flight was delayed about 30 minutes. I got in the airport about 15 min before the gate closed. The gate that i arrived to my connection flight was around 26 min away. I have a condition on my leg and i cannot run, so i walked really fast through the airport and I was so happy to see that they were waiting for my delayed flight... which is very unusual. Thank you!!!!"
Pros: "Most all aspects were excellent"
Cons: "The main food serving was OK. The light serving was not. It was a thin slice of turkey ham inside a piece of bread. Also no small snacks available during the flight. The WiFi is a great idea however it did not work for me. It is a good thing I only paid for the 4.99 euro option."
Pros: "Upon boarding the flight attendant looked at my seat # and directed to to the correct side of the aircraft. I found this to be very helpful, since on the trip over I was in the wrong side had to bother people to move so I could get to the correct side of the aircraft. Travel can be very stressful, this made boarding quicker and easier."
Pros: "good inflight entertainment selection"
Cons: "preregistered for a designated aisle seat that was confirmed. However I was assigned a middle seat in between two big passenger. Flight was late for arrival due to weather, but we were informed of that only after takeoff despite the fact that they knew it hours before departure."
Pros: "Crew was friendly and accommodating."
Cons: "Seats were next to the bathroom in the middle of the plane and passengers have no regard for your comfort. They lean on your seats, leave the stinky bathroom door open constantly-causing me to get up and close it at least 4 times during a 9.5 hour flight."
Pros: "I booked a trans-Atlantic flight through Kayak. Flight out of US was direct from Tampa to Gatwick. Return flight was Direct from Madrid to Miami and 4 hour layover in Miami to Tampa. The booking was advertised as a British Airlines flight, although operated by Iberia and American on the return. I found the comfort of the accommodations, food, and service in business class to be on par with, or better than, competitors'. We especially liked the entertainment/communication system built into every cubicle - good sound, lots of good movies and shows, and great screen quality. The multicourse meals had good options and were fresh tasting."
Cons: "The Madrid leg of the journey, operated by Iberian Air on route 6231, destroyed the goodwill earned by British Airlines. Iberian Air delayed our departure from Madrid for technical difficulties, which I understand is the risk in air travel. When Iberian Air finally cancelled flight 6231 it became obvious we would miss our connection flight home in US. I began contacting the airlines for rescheduling/reimbursement requests. British Air sent me to a customer service line which rang busy for 4 hours straight. Iberian said they were sorry for the inconvenience but they could get us a free snack at the snack bar and book us on the next connecting flight in Miami (which was 45 minutes after the flight we had missed. It didn't matter that customs procedures in US would likely overlap that leg as well. American Airlines (the operating partner in the US) advised that either Iberian or British Air would have to reimburse for a new flight. I ended up just renting a car in Miami and driving the 300 miles back to Tampa, after 24 hours of air travel and missing both the connections. The upside is that Kayak was prompt in sending electronic updates from the airlines notifying of the delayed flight time/need for new seats/flight cancellation. Iberian Airlines never even changed its online flight status for the original flight which it cancelled."
Pros: "The staff were helpful and approachable."
Cons: "The space available for a nine hours flight is poor. There were not enough entertainment."
Pros: "The team in both Rome and Madrid to went above and beyond. They were polite and empathetic to our situation, which was not Iberias fault. And they went out of their way to get us home on time. They always stayed positive. My family of 6 really appreciated. They have earned our loyalty."
Pros: "Staff was friendly and corteous. Out of three times I was flown with Iberia I can honestly said the service has improved tremendously. The crew members were polite and always ready to accommodate to your needs."
Pros: "The quality of the service from the crew was superb. It was comfortable, relaxing and the food was delicious."
Pros: "Fin Air was good. We phone them and the agent tried to get us seats on our portion Madrid back to Miami, but at the end we had to get them at the airport. The link sent to our email did not work. At the end we got seats together, the lady at IB check in counter was really very nice."
Cons: "Not be able to get seats in advance with IB. From Miami to Madrid, it was no problem at all. AA assigned our seats a month in advance."
Pros: "nothing, I was trying and calling Fortine Airlines to change the flight because the situation of coronavirus and I didn't get answer ...Calling more that 500 times ... This is a scam"
Cons: "nothing, I was trying and calling Fortine Airlines to change the flight because the situation of coronavirus and I didn't get answer ...Calling more that 500 times ... This is a scam"
Pros: "Nothing, 2 hrs delay waiting for a crew member and plane was ~25% full, no snacks or beverages"
Pros: "Crew was fine, there need to be a great improvement on the seats"
Pros: "Nothing. The only thing that was good it was that it was a direct flight, however with the delay it make it longer than other flights with stops"
Cons: "Will not use your airline in the future due unreliable flights. Never experienced this with any other airline"
Pros: "The price is good"
Cons: "I don’t like the chairs"
Cons: "I don't like the seats, they have no cushion and they don't recline. Plus the tray table is super small. Also you pay for all drinks. Another thing the pressure is horrible in these planes. It seems they try to cut down on cost so the cabin is not pressurized right to reduced your ears from getting the over pressure from the ascend and descent of the plane."
Pros: "Fast boarding, on time."
Cons: "My flight was a redeye, and there was no sleep to be had. The seat are super uncomfortable. The crew made unnecessary noise slamming cupboards shut; and, turned on all the lights when they were handing out food. At least one of the other attendants turned off the seating lights after a minute or 2. Furthermore, they charge you for seats and extra bags. Could have gone with a better airline for comparable price."
Pros: "The design of the seats"
Cons: "The staff did not work they sat in the back of the plane the whole time talking about other employees captains and how dissatisfied they are with the shifts that they work etc. The crew even had passengers move from the back row 30 so they could have a place to sit in the back of the plane ."
Cons: "carry-on $30?! check in luggage $40?! ridiculous."
Cons: "Charging $45 for carry-on, is way too much, regardless of whether it's a budget airline. Round-trip it's an extra $90. Might as well put that money toward the flight of another airline."
Cons: "High charge on baggage. Not even water. I will not want to flight with you again. Sorry."
Cons: "Airplane is new but chairs are made of plastic and very thin, they don't recline and you have very small space -- very uncomfortable. I flew from Miami to Vegas (5 hours) The plane flew at low altitude the entire way and went right through all storms just to save fuel/money. People were afraid for their lives because the plane was shaking so bad. I travel 1-2 weeks out of each month by plane for work and I am not afraid, I knew it was fine, but others had no idea and were very afraid. I know it is a cheap airline, but the real problem I had with them was they are not honest. Their website says that if you chose your seat online you have to pay, but if you do at check in it is free and they will try to keep your party together as long as there's seats available. Upon arriving at the counter they wanted to charge me to keep me and my fiancée together, otherwise she was at the front of the plane and I was all the way at the back. The plane had extra seats and we got there early to get assigned seats together but even the manager would not help me even after showing their website. He said the computer will make them charge me and there was no way around it. There's always a way around it. At the end of the day, paying for seats, all bags you check in or carry on, foods/drinks in the plane, I paid just as much as flying with a good airline such as Delta. I will never fly with them again, that is for sure."
Cons: "They just boarded all groups at the same time. It was chaos and caused a mess with where people were putting their bags. Also, I paid extra to board early, so this was even more frustrating. I don't like that everything is for sale. Water, carry ons, come on! You end up being more expensive than flying another airline."
Cons: "No es posible que haya atrasos en los vuelos"
Cons: "i thought i cancelled this reservation but apparently it was kept active to insulate the airline from overbooking...i called and specifically asked to cancel but was refused"
Cons: "The prices are looks cheap, but after you all the extras it comes up even more expensive then any other airlines, but it still a cheap company. The seats are extremely uncomfortable, not adjustable at all! No food, no drinks even for a 5 hours flight. The carry on bag is $45! Stay away!!!"
Pros: "Crew was nice, but very uptight about wearing a seatbelt, not standing in line to use the bathroom, not changing seats, etc."
Cons: "I booked tickets with this airline for the first time because prices were significantly cheaper than with other airlines. However, I didn't realize I would have to pay $45 for carry on luggage, pay extra if I did want a seat in the middle, and even pay for soft drank! After factoring in all those things, it would have been a lot cheaper to use a different airline. Plus, it was by far the most uncomfortable airplane I have ever been on. No leg room, small seats that do not recline and have no cushion. Terrible experience!"
Cons: "Who charges for carry on bags? And why are the seat so small. I'll never fly with them again"
Cons: "the same as above"
Pros: "The crew were very polite."
Cons: "I hated that the seats didn't recline at all. Luckily it was only a 2 hour flight."
Pros: "The chairs are spacious, the staff is really friendly the prices are cheap"
Cons: "Paying for a carry 40 EACH trip on i thought was a little too much also they dont have any tv on the plane, didnt have enough beverages when i asked them... Would i recommend them again? Maybe . You end up paying the same as if you were flying with jetblue and delta... So"
Pros: "I got there in one piece"
Cons: "This airline is terrible - the seats are supremely uncomfortable and they charge for everything - even to carry on a bag! I didn't know that before this trip, but I will never fly Frontier Airlines again"
Cons: "Seats did not recline."
Pros: "The crew was courteous and professional."
Cons: "After adding up all of the hidden fees with the "low cost" of the flight, it all came out to MORE than I would have paid if I had booked a flight with another carrier!. As ad DEPENDENT of an active duty military member, I NEVER have to pay for checked luggage, much less a carry on! Once I got over having to pay and additional $150 for luggage, I board the plane to find extremely uncomfortable seats with half of a tray table, all I could do was laugh. The joke was totally on me!!!! For a flight that was over 3 hours long, it was NOT WORTH ANY OF IT!!! I didn't do the research that I should have, and that is totally on me. Fool me once, but NEVER AGAIN."
Cons: "When I checked in for my flight, the website said I would be three hours delayed. Later in the afternoon I just happened to check my flight status again and my flight time had been pushed forward causing me to rush out the door with less than one hour to make my flight. I barely made the flight but once I was seated we were delayed again. I did appreciate that we were given updates on why we were delayed however."
Pros: "Not much"
Cons: "The lady at the counter was rude. The chairs where so bad I ended up with back pains for days. I undestand its a low fare airline but this airline takes it to the extreme."
Cons: "I was locked out of the first flight due to not having the ability to get a boarding pass via the internet. When I arrived, I used the kiosk to get a boarding pass. Was directed to the ticket agent who stated I was too late to get a boarding pas. I asked if there was room on the flight and was told there was a lot of room. This was 1/2 hour before the doors closed for this flight. The agent told be to go elsewhere and that if I were to get to Miami I needed to book through another airline. I found American had a flight that left half an hour later and booked it at an additional expense of $493.10 FYI: I did have flight insurance and was told it is no good and that basically I'm screwed. I hope someone reads this and compensates me for my added expense."
Pros: "Very nice crew!"
Cons: "Delay from Miami to Atlanta"
Pros: "Only thing i liked is That we didnt crash"
Cons: "-$40 fee for personal bag that was slightly over regulation -one hour delay PLUS 2 hours stuck on runway in the airplane without access to water nor could we stand up out of our chairs for bathroom -finally when they were serving food and beverage only paying passengers had first access to food and water even if the crew had to walk all the way to the back and then back to the front to serve and charge them, it took about 45 minutes until they started serving water (of which the second cup of water they needed to charge for supposedly although we got "lucky" and they gave us a free second little glass of water)"
Pros: "Cheap tickets."
Cons: "You have to pay almost as much for your bags and seat selection as the tickets. Seats are hard as a rock and really jammed together."
Pros: "Customer service does not exist.i iwill never fly again with you or any of your affiliates. Don't bother w a response unless you're offering me a free flight. Good luck, you will need it if you want to remain in business, Sincerely, Lee Arroyo"
Cons: "honestly this airline is horrible. the employees are all rude and have an extremely large attitude. I've never felt so uncomfortable in my life. and also the seats are extremely hard and do not recline. i could usually deal with this but the attitude of all the employees really ruined my entire experience! i promise you even though this is a cheap air line pay a little extra because its worth it. i will never be flying frontier again."
Cons: "Delay of two hours"
Pros: "A little bumpy, the plane was full. I almost don't make it to the airport on time. But everything else was good."
Cons: "1- solamente daban agua en un viaje de 5 horas 2-la comodidad terrible los acuentos parecian de bus de carretera ... Bueno el avion decia airbus pienso que esta aerolinia no esta capacitada de ningun modo para hacer viajes mas largo de 1 hora 3- de regreso las vegas miami nunca me ofrecieron ni agua 4-los acientos no se podian ni reclinar tan si quiera mi novio tiene los pies grandes y tuvo que ir doblado todo el tiempo ... Entre mucho mas no recomiendo esta aerolinia es barata pero lo barato sale caro gracias!!!!"
Pros: "The base fares are decent and the crew is friendly."
Cons: "The seats are extremely uncomfortable and the airline has taken penny pinching to the extreme and it shows. The baggage fees are way too high."
Pros: "The crew was nice. Not their fault that the seats are uncomfortable and immovable, and that refreshments are not complementary."
Cons: "The airlines company's only concern is to cram as many people as possible into the smallest possible space. Horribly uncomfortable."
Pros: "My name is Yacouba, On the day of the flight I had to return a rental car in a city that I am not familiar with. Therefore, doing so took a little long than expected. I happened to miss the flight. At the checkin, instead of putting me on another flight, they told me that it was over that I had to rebook a new tickets to my own expense. I thought that was not fair enough from an airline."
Pros: "I have to admit that the seats were more comfortable than they looked. But I could not recline."
Cons: "The delays, several hours going to Atlanta and one hour coming back. It appears this is typical for Frontier. Also, $40.00 for the carry on. The deal I thought I had was not a deal. By the time I paid $80.00 round trip for two I could have taken a more convenient flight for the same money without paying for my carry on. I went with Frontier because I thought I was getting a deal. I felt nickled and dimed, pay for soft drinks??????? But the worse was the delays, with no explanation at all!"
Cons: "My flight was cancelled at the last minute forcing me to look for another flight and ending up buying a very, expensive, last minute ticket on United Airline. I could not accept the flight on December 31, 2015 due to many very important meetings. I hope that this will not happen again."
Cons: "My original flight from MIA to Las Vegas was cancelled 1-1/2 hours before takeoff. There was no reason provided by the CSRs. Their instructions on rebooking the flight were severely insufficient and led to much frustration. My 9 am flight had to rebooked to 5:20 pm. I spent all day at the airport and no reason whatsoever was provided. No meal vouchers were provided either. That was a terrible experience."
Cons: "After checking in the night before, we arrived at the gate only to be told the flight was overbooked. We watched for over 15 minutes, more than 10 people run to catch the flight with seconds to spare-only to be told we werent going to get the seats I booked a month in advance. We'll NEVER (almost) fly Frontier again. Only saving grace-a nice supervisor (Mandy) got us a refund plus some. Thank you Mandy."
Pros: "The good thing about my experience traveling with Frontier was safety, I don't care about hours waiting to depart as long as technicians staff gives the great light to get on board. Last and not forgotten is a non stop flight so to me al the compliance end up within 4 to 5 hours .The flight crew was very kind with the passengers."
Cons: "Carry on prices wasn't expected at all, snacks are very limited, seats couldn't lean back. Had this experience by been delayed for 4 hours because technical problems and didn't have the nerve to apply a discount or refund on the trip . Some passengers were upset and concerned about connection flights."
Cons: "Planes are like buses. Don't fit a 5-6 hours flight No WiFi No leg room even when I paid for better seat Plastic seats like a cheap bus from the 1980"
Cons: "The payment process is confusing. At boarding there were many passengers who didn't know there was a charge for a carryon so that slowed down the boarding for the rest of us. Then you get going only to find out you have to pay for a soda too. I detest the nickel and dining. Just charge me one flat rate and call it a day."
Pros: "Everything was excellent"
Cons: "The Frontier flight was a rip-off. I was charged for a seat and for carry-on luggage which should have been included in the advertised price. I will not fly Frontier again."
Pros: "The seats were nice. Price of the ticket good..but (see below)"
Cons: "But by the time i paid all the up chargers and fees. I should have just went with another carrier."
Cons: "I am still on the flight writing this review. I hope this explains everything."
Cons: "1 day delay and flight was oversold by more then 100 seats. Although I had reservations a month in advance I almost did not get on the plane! I had to plead and beg to get two of the last 5 seats left on the plane and get my lawyer involved! Flight had no food, no entertainment, nothing! Old plane. First and last time I ever choose Dynamic International Airways."
Cons: "The flight was supposed to depart Monday but it got delayed 5 days and depart Friday night."
Cons: "Terrible. Flight cancelled"
Pros: "Never use this airlines Booked first flight, they didn't tell me for a month flight was cancelled. Took 4 months to get a refund!!!!"
Cons: "The flight got cancelled for some unknown reason so I had to purchase a more expensive flight at shorter notice."
Cons: "Canceled without notification"
Pros: "Nothing no communication between customers and airline."
Cons: "Everything, no organization, no communication, constantly canceling time and flight."
Pros: "I happened to fiND out by accident that Dynamic Air stoped all service to Punta Cana as of 8/21. No one bothered to let us know. We had to rebook flights with Jet Blue at a much higher price. Due to this we lost several guests who were supposed to attend my daughter's wedding. Wedding party had to pay alot more."
Cons: "Flight cancelled"
Pros: "The flight was smooth"
Cons: "The appearance of the plane was unacceptable"
Cons: "2 hout delay"
Pros: "The airline went out of business and we were stranded at the airport."
Cons: "I booked my flight in February to travel 8/25-8/31 received a email 8/12 cancellation of my flight. Call them and got no explanation to why my flight was canceled. Also sometime in May the changed my flight to leave 5am arrival 8am and return flight leaving at 10:59 at night. Horrible experience I will never book with this company. Don't be fooled by the affordable flight was not worth it. I was forced to cancel my birthday trip smh."
Pros: "The only thing i liked was the smooth lifting off and landing. Didnt feel anything"
Cons: "The boarding took long. Then the crew people were rude. The didcomfort of sitting in those chairs was baf hurting our neck they dont provide blankets the a.c was too high up people were getting sick and they provided no food for 6 plus hours only cookies with lots of sugar and water"
Cons: "Dynamic cancelled our return flight from Punta Cana!! We were left stranded in a foreign country and had to buy a VERY EXPENSIVE flight back on our own. No one did anything to help us. The flight we found left from santo Domingo 3 hours away!! Another expense for cab. They should give us a FULL REFUND including the extra expenses."
Cons: "Flight times changed 3 times before we left. Now that we are Punta Cana our return flight is cancelled and we have to find our way back. Shame on them"
Cons: "I booked this airline 4 months in advance for a destination wedding. I then received an email just a couple weeks before our trip saying the airline cancelled all flights from New York to Cancun effective immediately and my only option was to take a refund. The problem was, it was a 2 month wait for the refund and I only had 3 weeks before the trip. We did not have the extra money to lay out while waiting for a refund, and as a result had to miss a wedding in which my fiance was supposed to be a groomsman. I understand flight plans change, but was handled very unprofessionally to cancel flights already booked, considering the hundreds of other people who must have been put into the same situation."
Cons: "Horrific.. every flight is delayed.. no representation, don't care about passenger.. planes are old and leg room is non existent. NEVER AGAIN"
Pros: "I didn't like anything about this airline"
Cons: "They cancelled my flight without any notifications and had no proper representative at the airport to explain the cancelled flight in details. I was unable to use my flight and missed my job interview back home!"
Pros: "Most staff from Trading who provide support to Dynamic great!"
Cons: "Flight was cancelled on the 4th of Aug, Dynamic took hours to provide name of hotel,..i had asked to go eat& lay my head down while they decided at unacquaintance's place. I was told to go ahead that they would call to inform me. I gave my cellell number and also Iasked for their tel # to call just in Case. I called every 30 minutes or so til 11:25pm and no news. I placed my cell by my Head whilei fell asleep at my acquaintance's place nearby the airport. I never received a call. At 6 am I had to the leave that apt as he had to go work. I went by a shopping plaza with my suitcase, I had called numerous times the tel number I was given but no answer. I managed to make my way to The airport at about 1045AM to check with The Dynamic support staff. I was told the passengers were sent to The Westin Hotel. I had asked to be placed in a taxi to go and at least shower. I was told to that this isn't possible at and I was told to wait at the airport until The 12 midnight flight. I was appalled. I said this isn't acceptable, I said there has to be a hotel room under my name as I had checked in Last night when flight was cancelled. I couldn't stay at the airport from 11am until 12 midnight, I wasn't going to be given the hotel option nor food nor taxi.. So I proceeded to rent a car and get an inexpensive hotel room 30 minutes from The airport for 2 nights as I didn't know if they would cancel again. I took the rental for one night only. I hope to get reimbursed for one out of these two Hotel nights and The rental. Friday I showed up at 8pm for The 12 midnight flight to find out it wouldn't leave until 6am. I couldn't Wait That long without proper sleep or shower so I asked to be moved to the next day's flight, hoping to have That one be on time. I took a taxi, paid $35 US to Get there to the same hotel to sleep and leave Saturday at the 12 AM flight. Saturday I showed up again at 730pm for the12 midnigflight. Guess what?? The same situation. No flight until 6am the next day. It's currently Sunday 12:30 AM as write this seating on The floor of the airport since about 8pm. Waiting to be checked in for 6AM flight... Long story but there's much to tell about this horrible experience...my vacation became a nightmare."
Pros: "Nothing. Customer service could not care."
Cons: "Everything. No notice. If I didn't call, I wouldn't have know flight was canceled. No help from their customer service. Could not get a refund to get alternative flights. Cost 400 dollars more to get home. Amex step up on some of the costs. Company is obviously in trouble. They should be allowed to book flights."
Cons: "they cancel the flight"
Pros: "Great flight for a cheap Price"
Pros: "I enjoyed the crew and the pilot. The pilot of my flight took the opportunity every time it was necessary to inform the passengers on any issues that may make us uncomfortable as well as kept us informed about our flight time as we made our way to NYC."
Cons: "Upon take off, about 2 minutes into ascending, the plane faced strong turbulence which then caused the plane to drop a couple feet as it was ascending farther into the air. This occurred about 2 times and made myself and the other passengers uncomfortable. But, I do understand that the airline is not responsible for the weather."
Pros: "I liked that I was assigned the seat I asked for, a window seat."
Cons: "I disliked that my flight was delayed about 4 hours, I hated that boarding changed from Gate 1 at JFK to Gate 4 and even after the gate was changed boarding was still delayed about 30 minutes. I did not like that the crew failed to keep the passengers informed every step of the way and I do not understand why Dynamic charges so much for a flight, yet do not serve actual food."
Pros: "Empty seat next to me allowed me to stretch."
Cons: "Our outbound flight 403 from JFK to CUN was cancelled without notice to both travel agent (vayama) and passengers. We met with a couple families at the airport in the same situation. a lot of frustration and hassles. Dynamic did not send manifest to U.S immigration on our return trip so they were under staffed and had to manually typed in each passengers, causing a long wait time at the airport. The worst airline I've flown in my life."
Cons: "please see my last review"
Pros: "The food was decent"
Cons: "Boarding was delayed over an hour. Because of duplicate seating assignment we were forced to sit in the crew seats in the back of the plane. These seats do not recline and have a lot less leg room than other seats. Last, upon arriving in JFK we were forced to stay on board the plane over an hour waiting to park and unload. The absolute worst flight I've ever experienced."
Pros: "Nothing we like. Horrible service. Avoid at all cost."
Cons: "First they reschedule the time at odd hour. We sucked it up and went to the airport at 4am and only to find out the flight was canceled despite the confirmation from the airline a day before. We were a group 11, all of us confirmed directly with the flight a day before and yet the agent denied they notified a month ago. We saw all other passengers the same situation, no one was informed."
Pros: "To be fair, we did not get to fly with it, so I can't really comment on the experience."
Cons: "The airline changed the flight time to wee hours, from decent time to red eye flight returning at 3 am the next day. We have a group of 10+ so we didnt want to switch to another airline and risk paying more or splitting the group. I received a couple of emails from travel agent regarding time changed, I confirmed. I called a day before to confirm but when we get to the airport, we found out the flight was cancelled, out travel agent wasn't notified. We met a couple of other groups who booked through Expedia with the same situation. My suspect is that they have few passengers left on the flight after time changed, so they cancelled the flight last minutes without notifying. I felt so bad for the check-in agent who took on the heat from mad passengers."
Pros: "The flight was cancelled 3 days in a row and never left New York. I had to purchase a new ticket directly from American Airlines."
Pros: "Cheaper option"
Cons: "They changed my arrival flight to an unreasonable 3AM on a workday without options. When that flight was cancelled, they have no partnerships to get us on seat on other airlines, so we were trapped. The crew seemed angry at passengers telling people to sit down or leave. The carpet where I was seated was missing."
Pros: "Got home safe!"
Cons: "The seats were uncomfortable and the seats were also old and dirty."
Cons: "The deputure time was changed twice to very inconvinat time"
Cons: "- Luggage was lost on our direct flight (not sure I understand how luggage could be lost between check-in and the plane?) - Almost didn't board because their boarding procedure did not cover customers in certain rows - Called their customer service but they couldn't connect me to anyone who knew anything about my flight - Their customer service rep refused to connect me to a supervisor - There was no number to call about lost luggage - only an email address - Called JFK airport but they didn't have a direct line to the Dynamic airlines desk - Once we lost our luggage, Dynamic provided us with an email address to use to keep updated on the status of our baggage, but the email address didn't work. - No refunds have been issued yet for the inconvenience caused by the lost luggage"
Cons: "I arrived on Saturday, May 28 for my 4:45 flight only to find out that the flight no longer existed. In fact, apparently this flight has not existed since April 1st. Yet, vayama CONFIRMED the flight the week prior. Dynamic offered no apologies or nothing for that matter. I had to miss work and pay for a hotel for Saturday & Sunday night!!!!!!!!!!!"
Cons: "Tickets cancelled last minute and I had to buy a ticket from another airline at 2x the price due to short notice. This airline is a scam."
Pros: "Direct Flight Crew was very professional despite challenges"
Cons: "Check-in process was chaotic There was not enough staff available to help or answer questions There was no clear delineation of lines, people were everywhere Checking in took almost 90 mins....and then there was Security As the time came closer to departure, there was no rep to help move Flight passengers to the top of the Security line. More poor planning considering the check-in. The boards through-out the airport showed a 3:45PM departure for my 4:30 PM flight. Lots of panic on the long security line."
Cons: "I arrived 2 hrs before my flight was scheduled to leave, only to be informed that the flight in fact was changed and left 3 hrs prior and that I must have been among some of the others that did not receive notification from their online booking company. I had to rebook a flight for that day at nearly 800.00 dollars!"
Cons: "Poor communication and service. I will never fly via this airline again. First and last time. Upon arriving at the airport in Cancun they told us our airline was changed to American Airlines and placed us on a connecting flight when i have already purchased a direct flight. Nothing was communicated to me about this change and I feel that is HIGHLY UNPROFESSIONAL. I will not recommend this company to anyone."
Cons: "The flight was cancelled less than 24 hrs before it left. We were booked on a flight with JetBlue by Dynamic instead. The flight we ended up taking was 3 hrs earlier in take off and was supposed to land an hour later after a layover. Both flights were delayed which wasn't Dynamic's fault but it led to a long day of travel and stress."
Pros: "Great staff"
Cons: "Customer service emails late reply"
Pros: "Good attitude at the counter. Travel asistents for handycappers was sayisfactory"
Cons: "Slow atention at check-in"
Pros: "crew was good"
Cons: "delays no food"
Pros: "The food on the plane was delicious"
Cons: "The flight left 33 hours and 30 minutes later the crew gave us a different information to each passenger and only the second day we got tickets for food in the airport"
Cons: "I got to the AirPort and he airline doesn't Have flights to NYC on fridays. So I had to travel to Ft.Lauderdale and book a flight throug Charlotte to get to NYC 24 hours later."
Pros: "Crew and space"
Cons: "Boarding, seats were nasty."
Pros: "We only lost 25 min of the flight Better service in USA than in Venezuela"
Cons: "They called boarding to late and are really slow 20 min waiting in Venezuela to have a gate to park the airplane"
Cons: "30 hour delay They sent us to Miami airport and not to Fort Lauderdale, they told us on the airplane 20 minutes before landing (they did this with other flights) They sent us to 2 hotels moving us around Caracas to win time so they can find an airplane."
Pros: "Flight take off 4 hours late and landed on Miami no Ft lauderdale like the schedule was made. Really bad experience!"
Airlines flying from Caribbean to Miami have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights