Daily cleaning, installation of cabin HEPA filters on flights to Miami
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Scores according to KAYAK customer reviews
Pros: "Landed early"
Cons: "There were crumbs on my seat when I got there. The plane could not have been cleaned."
Cons: "Better food."
Pros: "Very helpful, very considerate."
Cons: "Better ventilation, less announcements."
Pros: "Minor delay, and got in eventually. Friendly flight crew ready and able to help when asked. Willing to recycle trash and cans"
Cons: "Boarding and disembarking took a long time and we spent an extra 20 min before we could push back from the gate in addition to the weather delay."
Cons: "Flight suffered multiple delays both on departure and arrival."
Pros: "Staff was amazing"
Pros: "Crew was very polite and accommodating"
Cons: "Flight was delayed 4 times. We had to cancel other reservations and wasted a day traveling instead of a quick 4 hr plane ride."
Pros: "It was good. People were accommodating."
Pros: "Loved the variety of food offered, amount of legroom"
Cons: "Was awake, just completely skipped over by attendant for drinks"
Pros: "Crew was fun and courteous"
Pros: "JetBlue is always consistently good."
Cons: "Wifi didn't work"
Pros: "I love jettblue"
Cons: "It was All Good..."
Pros: "prompt, courteous and very professional"
Cons: "At least 3 distinct delays before takeoff. An absolute fiesta"
Pros: "Everything was on time"
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Cons: "I believed that animals should not travel with people I had to switch seat with someone because I m extremely allergic to cats. So I had to seat in the back of plane to avoid a health problem. I think if people have the need to take their pets with them they should have a designated area. Not everyone love or like animals. Thank you"
Cons: "have hearing aids and could not figureout how to turn on CC"
Pros: "Departure timing, Seat comfort, and cleanest .đ"
Pros: "Timely and they were able to serve me despite rain delays"
Cons: "I paid for a ticket and it was stated on Kayak that I would have 2 carryon and one check free to me. When I got there I had to pay twice for my checked luggage"
Pros: "Every service is great"
Cons: "There is nothing not to like"
Pros: "Check in was a breeze. Boarding was easy for the most part. There were no delays and we actually landed ahead of schedule. Crew was very nice. Always nice to get a complimentary drink and snack."
Cons: "I dislike that I have nothing to complain about! Seriously this was perfect. Never change!"
Pros: "Friendly crew."
Pros: "Good set & personable staff"
Cons: "Delay in taking off"
Pros: "All went smoothly"
Pros: "We didn’t crash"
Cons: "Woman wth a dog wouldn’t take it off her lap. Delayed for an hour dealing with it. On top of being delayed 90 minutes for no reason."
Pros: "Plenty of legroom and I am 6 foot tall. Nonstop from Newark to Fort Myers Florida, on time."
Pros: "Jetblue has consistently provided a great package. From efficiency, cleanliness and employee helpfulness. I trulyblu enjoy flying with them."
Cons: "Jetblue's concourse @ EWR could use a little love. But then again, I feel the entire airport could use some love...."
Cons: "Jet blue made me check my carry on, after I upgraded my seat , while other passengers had the same size bags and also had backpacks. That's all I had, what's the point paying for the right to board first if you have no bags. Bad job by uou guys"
Pros: "Crew couldn't be nicer. A pleasant experience. Thank you."
Pros: "We were able to get off the plane quickly"
Pros: "The seats"
Cons: "The shotness of the crew and all the noise slamming around the compartments being slammed contnuously and angrily"
Pros: "ON TIME AND VERY PROFESSIONAL CREW ON FLIGHT 811"
Pros: "Crew was very personable and friendly- made the flight very enjoyable!"
Cons: "Heavy delay without accommodated hotel and food"
Pros: "Everything was perfect."
Pros: "The Dunkin Donuts coffee"
Pros: "Everything's my"
Cons: "Nothing to complain about"
Pros: "This airline was fantastic! The flight was very comfortable, the crew was friendly and it was very pleasant. Would definitely book with them again!"
Cons: "There wasn't anything I disliked about it, it did what it was supposed to do. I was very happy with my flight."
Pros: "From boarding to arrival the experience was very good."
Pros: "Extra legroom"
Pros: "The space we currently have."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Pros: "WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!"
Cons: "No complaints"
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Cons: "Explain why there’s over a 2 hour delay"
Pros: "Comfortable Seating!"
Cons: "Flight delayed Quite a bit."
Pros: "It wasn’t delayed 3 hours like the first flight"
Cons: "Departing on time"
Pros: "Everything about delta"
Pros: "Seat comfortable"
Pros: "The flight was delay 3:45 and no compensation!!!!"
Cons: "The worst The flight was delay and no compensation!!!! 3:45"
Pros: "I was given an upgrade to a exit row seat so I could stretch out which nice since this was a connection from Sydney so I’d been flying for 14 hours already. The entertainment was excellent and the inflight messaging was wonderful. The staff was friendly and helpful. And the biscoff cookies are amazing."
Cons: "The seats need a cushion."
Pros: "How professional everyone was"
Cons: "Everything was good"
Pros: "Seating was very nice and a free move was a plus"
Cons: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"
Cons: "Delta staff is not too friendly"
Pros: "Late. Poor communication. Crying kids"
Pros: "The service and the seats"
Cons: "We spent more time than scheduled waiting to take off"
Pros: "We took off, flew and landed without incident. Crew was polite."
Cons: "Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window."
Pros: "This trip into Merida was amazing from start to finish. Something was lost in translation with my handicap assistance in Atlanta, but the trip was lovely nonetheless."
Pros: "There was a threat in the airport which caused the closure of one terminal. It happened to be the one from which this flight was due to depart. The crew was calm and able to get everyone on board with a minimum delay, considering the circumstances. The flight crew made up some time in the air and we were able to land less than 30 minutes after our original ETA. Well done, Delta."
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "Always a good experience with Delta! They’re the best!"
Cons: "The staff"
Cons: "flight ticket very expensive."
Pros: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
Cons: "Nice sercixe and crew and generous with snacks and water"
Pros: "Personnel were pleasant and welcomeing at the gate and onboard."
Cons: "Service overall and pleasant disposition of the crew."
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "They are very professional"
Cons: "I luv it"
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Pros: "Efficient boarding. Friendly service."
Pros: "on time. easy no issues"
Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Cons: "I had to take different flights due to the delays."
Pros: "Smooth flight. On time. Satellite TV."
Cons: "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."
Pros: "I was able to pick my own flight online easily."
Cons: "Lack of same day, 1 connection, first class seats. Had to fly out the next day because only middle seats left. Frustrating because I paid for first class and had no good choices for my departure day of choice."
Pros: "Great plane"
Cons: "No complaints"
Pros: "After the extremely long wait to check bags which made us miss the flight, the date crew got us in another flight...it wasn't direct which is what I paid for, but they did get us out, but i missed an interview because of the lack of crew and a missing luggage."
Cons: "Checking a bag, delta did not have enough crew to get everyone thru to their flights. We waited for 80 minutes inline to check a bag. Then we ran to the gate inky to find the gate was closed less than 2 minutes before we arrived. At least 20 others also missed the plane because of the lack of crew and long lines checking bags. It was frustrating, irritating, uncaring crew checking in, and a bit rude. Then on of my checked luggage was lost enroute - which made getting off the flights even later which made me miss a meeting that I was scheduled to be at. All because you didn't have the crew needed to check in."
Cons: "the passenger next to me was sick and shortly after takeoff projectile vomited in the seat. The flight attendant did not seem to think that it was a big deal and took his time attending to the sick passenger and relocating me."
Cons: "Flight was an hour delayed. Over booked by 11 people. Staff was cold and rude with no apologies. Turbulence the entire flight. They did the beverage service after two hours of flying. Worst Delta flight to date."
Cons: "On the run way for 1 hour in line to take off"
Pros: "The flight was smooth. Boarding was orderly and Delta personnel were considerate, friendly and efficient."
Cons: "Seats in coach were a little cramped. The guy next to me had a hard time staying in his own space."
Pros: "The plane felt new!"
Cons: "The carry-on space underneath the seat was limited by the entertainment system box"
Cons: "It was amazing"
Pros: "Everything was justOK"
Cons: "Seats are very confining."
Cons: "The entertainment app didn’t worked"
Cons: "Too cold"
Cons: "The layover was 40 minutes but from one gate to another takes 30 minutes, I was one of the last person aborting and the doors were about to close."
Cons: "Equipment delay"
Cons: "Holding back the departing passengers so those with connections could exit first"
Cons: "The on-boarding in Barcelona was a little odd. Instead of calling boarding by groups or zones it was a free for all. That could have been better organized"
Cons: "There is always a plane waiting at the gate in Miami if one arrives early. Not really American’s fault. Miami International Airport is the one that needs to be more flexible."
Cons: "Airline change time, airport, and seat asigment of our reservation. It was only thru several calls to their reservation and talked to a supervisor was I able to straight out the big mess. This has happened before with this airline when are reservation are done months in advance. I doubt we will fly American Airlines Again."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Cons: "Too much delay"
Pros: "We arrived 40min earlier than expected"
Pros: "The movie selection was great!"
Cons: "Mechanical delays caused me to miss my uncle's funeral."
Pros: "Not a challenging process from beginning to end."
Cons: "Mechanical issue caused a 2.5 hour flight delay that made me miss my connection. The hotel selected was unacceptable as it smelled of mold and mildew in the lobby and room. The bed sunk in. I had to return to the airport to get another room"
Cons: "Tecnical problems dellay no good american arlines i dont recomended"
Cons: "Old airplane between MIA and SJU"
Pros: "Not as other as flights"
Cons: "The food choices were terrible"
Pros: "Perfect from start to finish"
Pros: "No delay. Good smooth ride"
Cons: "Plane was smaller than the outgoing plane. Seats were not the ones i originally chose"
Pros: "Food, comfort and entertainment."
Cons: "Asked if there were any exit rows available, gate attendant wasn’t helpful at all. Many were empty but only received attitude when I inquired about it. Never had such an issue in the past. Not with AA nor any other airline. Except maybe the super cheap low-cost carriers, e.g. spirit and frontier. My rocket was not basic economy and I am an AAadvantage credit card member!"
Pros: "Great flight, on time, comfortable with great takeoff and landing"
Cons: "Recommended to all my friends"
Pros: "The wait time for the connection was not too long. But on the way back to the US, I almost missed my flight from Miami to Washington-DC because I didint have enough time to go though imigration and also had to wait for my luggages. Thank you!"
Cons: "Airplane very uncomfortable!spacevery reduce to obtain more seating capacity they forgot customer comfort"
Pros: "Boarding was efficient"
Cons: "There was NO ROOM for my legs when the man in front of me reclined his seat. I could not work on my laptop because it was such a ridiculously tight fit. I am 5'9" tall, and i have never been so cramped on an airplane."
Pros: "Friendliness of gate staff"
Pros: "Great selection on movies to pass the time and charging port for mobile devices ."
Pros: "We boarded quickly, the crew were friendly, the movies were great, we were on time leaving and arriving."
Cons: "The only complaint, it was hot on the aircraft when boarding."
Cons: "All good"
Pros: "it was easy to check in and short layovers"
Cons: "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"
Pros: "Readiness for take off was well organized and quick"
Pros: "Surprisingly the seats were not cramped as on other airplanesI have benn on"
Cons: "I wished there was no delay in Miami each way. Miami to Washington an overcrowded runway caused the delay"
Pros: "The entertainment had major amount of movie and the veriety of beverages were wide also."
Cons: "The check in progress."
Pros: "Loved the individual seat back entertainment"
Pros: "Todo muy bien"
Cons: "Los que están en tránsito deberían permitirles bajar del avión antes para poder llegar en hora al otro vuelo. Sugiero que la tripulación informe a los pasajeros en tránsito sobre dónde dirigirse según el vuelo siguiente"
Pros: "Considering Mathew was on the way, we did excellent."
Pros: "All of it"
Pros: "All good - with every aspect of the trip."
Pros: "Not enough luggage space for regular number of passengers on board"
Cons: "Having to check my carry on bag. Brought only a carry on to avoid baggage claim, but was forced to check it anyway. There is NO organization to the boarding process, so in the free-for-all at boarding, people in any boarding group are let through with WAY MORE than 1 carry on and 1 personal item, leaving no room for my bag and I was in group 2 (not sure how many groups there are). Horrible disorganization at boarding. Board from back to front for goodness sake...its common sense."
Pros: "Flight had 2.5 hours delay"
Cons: "Took a long time to get off the plane after landing and luggage claim took took a really long time."
Pros: "Execution of the boarding/ exiting process"
Cons: "A little more space"
Cons: "No me gusto nada"
Cons: "The flight was almost full. Disgusting"
Cons: "The flight was over an hour late, that knocked the POTENTIAL top rating down to a max of 4 out of 5 stars ......"
Cons: "The ride was a little bumpy but all in all it was a good quick flight"
Pros: "I liked nothing about Frontier Airlines. Horrible service, cramped seating, unruly passengers and the flight time just kept getting delayed. I never want to fly with them again!"
Pros: "Absolutely awful! I have never seen such a ridiculous airline before. More than 3 hours delays? Unbelievable! I am now at Miami airport stranded because of the long delays with Frontier flight from Atlanta. This is absolutely unacceptable!"
Cons: "Absolutely awful! I have never seen such a ridiculous airline before. More than 3 hours delays? Unbelievable! I am now at Miami airport stranded because of the long delays with Frontier flight from Atlanta. This is absolutely unacceptable!"
Cons: "3 hours delay made me miss the next flight from MIA - GIG. I had to then spend the entire day at the airport with no accomodations provided. Terrible costumer service."
Pros: "I got what I paid for & that's all I expected ....."
Pros: "On time"
Cons: "Extremely high charge for carry-on baggage, extremely high charge for changing flight times, no beverage service, seats are very small with no iPhone charger available."
Pros: "New airplane, clean. Quick boarding."
Cons: "was obligated to check-in at counter instead of online. Carry on check-in is misleading. Single personal item allowed of minuscule size. If website does't have option to add luggage if purchased through third party and have to call customer service to have carry on added. 30 dollars plus 5 dollars because you called in. At airport luggage fees are ridiculous. 45 dollars for a carry-on...."
Cons: "Soft drinks are not free,"
Pros: "I didn't like anything."
Cons: "The plane smells, the air quality is staler than the norm, the seats are uncomfortable, the people who work for frontier are rude and no one will accommodate you for anything."
Cons: "I had no issues"
Pros: "The time the flight took didn't even noticed the time. The crew was professional."
Cons: "The food choices aren't really good. Not much to choose from... our flight was short but wouldn't fly for more than 3 hrs."
Cons: "There was an accident that prevented me from arriving at the airport the recommended 2 hours prior to boarding. Anyway I managed to get there a whole 30 minutes in advance but the people didn't even try to let me get through ..they just said No and that was that."
Cons: "The annoying kids that sat by me.Lol"
Pros: "The flight was ok. The money you think you save on the scheap flight you lose in additional expenses such as carry on, seat selection, and so forth. I probably wouldn't fly them again"
Cons: "Additional incurred expenses. Seats were not comfortable."
Pros: "The seats were comfortable but it was dirty. Garbage and crumbs on floor."
Cons: "That it was dirty."
Pros: "I like the crew, they're very nice very attentive."
Cons: "The thing i didn't like it, it's they don't give anything on the fly, if you want water or a Coca Cola they charge you. They don't give you nothing. At least put some fee water. And the other thing it's they charge you for any bag that you take whit you. Come on guys, at least give one whit the passenger. Don't be so cheap."
Pros: "There was a screaming drunk girl 6 rows behind me the entire flight"
Pros: "My seating upfront amazing , baggage claim was easy"
Cons: "Seats. No entertainment (i.e TV). All snacks and drink weren't included in airfare; had to pay for water!"
Pros: "I don't like the policy"
Cons: "They service suck I don't think they should be in business"
Pros: "The flight was on time and everything was smooth."
Cons: "The flight attendants were not friendly at all."
Pros: "Fast and cheap"
Pros: "Everyone was very friendly"
Cons: "Cokes, sprites etc should be free"
Pros: "I like nothing"
Cons: "i thought i cancelled this reservation but apparently it was kept active to insulate the airline from overbooking...i called and specifically asked to cancel but was refused"
Pros: "The ticket check in experience was wonderfully. That was the only good thing I can say about this flight"
Cons: "Every single crew member aboard my plane was exceptionallying rude. All of them looked like they hated being there. It was not just that they were rude to me, I witnessed several different occasions. Everythinggood from a stewardess who lost her temper with a man who didn't speak English for simply not putting up his tray table to the out right disrespect for a man who just wanted some water. I was in shock for the duration of the flight and spoke in depth about it to my girlfriend who was also appalled at the customer service. I do not expect everyone to love their job, but I'feel you work in customer service I do expect you to do your job. I am active duty military and when I boarded the plane, when called, I was looked at by the ticket woman like I was somehow doing something wrong. I expect more out of an airline if I am spending that much money to go on vacation. I feel that the worst part of the experience was that the incidents I witnessed were not only from one worker. Every single one showed a lack of respect and a level of rudeness I have never seen. I usually do not take the time to review anything but because of just how bad this flight was, I decided that this will be my very first review. As of now, if asked their is no way I would ever advise someone to fly with this airline. I would in fact tell them to rebook if I found out they were. I hope you can make this right for the people aboard that flight aND fix the problems that led to this issue."
Pros: "Seats are short on seat padding. I was told that it would recline. . The.crew was great."
Cons: "Add a buck to the bill and give me coke. Don"t need a snack."
Cons: "Who charges for carry on bags? And why are the seat so small. I'll never fly with them again"
Cons: "There is a lot to complain about with this airline. I cannot comment on the comfort, food not entertainment because I missed my flight. Granted the flight missing was not the fault of the airline however I would have imagined that the staff would have told me in no way would I make my flight with the security lines the way they were. Once we made it through we ran the entire length of the airport to try and make the flight in hopes that they might delay the plane. That's is not the whole complaint because it happens. However; my bags flew with the flight I missed. The ticket agent assured us the bags would get to the destination and I could pick them once I arrived on the later flight (through a different airline). When I arrived NO employees where to be found. The "helpline" not helpful not even to tell me if the bags were there and lock and I could get them in the morning. Instead I was talk to condescending and rude, thanks to Kim in Colorado. I stayed the night over since my home is 3 hours from the airport. Next morning at 8:30 I call to speak to someone, helpline again unhelpful. Could not tell me when someone would be there or anything about my bags. I show up the airport. No staff. I waited for an hour and half for a ticket agent. Once I posted on their social media page that I was unhappy that person told me when they would be there and their hours. NOT THE HELPLINE but I already stood around picked up my bags and was out of there. I will never fly this airline. They nickel and dime you and have terrible customer service."
Pros: "Tbe crew was awesome! Seat didn't decline but it was in an area that they "used" to in the not so distant past so you'll want to upgrade to a stretch seat if that is important to you. There should be a N/A section for food and entertainment."
Cons: "Having to wait on the First Aid Kit to get certified. Delayed take off for over 30 minutes."
Pros: "I was charged $40 for my bag, $2 for a soda that I didn't finish and my seat was $42. The 6 gate crew members in Atlanta were a joke (1 was eating a bag of cheetos). They allowed 4 people to run up the gangway to the plane without checking their tickets before the plane was cleaned from the previous flight. They had to call security to be sure the men never made it on board. They were extremely unprofessional and unorganized. Upon embarkation I had to remind her that I had a ticket that she needed to check! I required assistance with my bag, and had to shove it under my seat because i couldn't lift it. I will not be using them again. BTW, my American ticket was $26, included 1 bag and beverage service."
Cons: "I have never flown an airline that has to explain to the passengers that they must sit in their assigned seats. This statement was repeated several times during the boarding process. I have never experienced a flight quite like this one, the gate agents boarded no less than 6 or 7 times to escort people to their seats. We were over 30 minutes late leaving because of "weather" but I believe that it's code for incompetence. The flight crew were the only professionals on board. I have to say the woman at the ticket counter was quite helpful and very calm even when passengers became upset with her for charging the bag fee. The flight attendants were friendly but not attentive."
Cons: "Delayed almost 3 different times.. Awful seats!!"
Pros: "Cheap flight. Didn't need food or more than my free travel bag for the weekend so it was perfect."
Cons: "Cabin was messy, seats uncomfortable. Glad it was a short flight!"
Pros: "The crew were very polite."
Cons: "I hated that the seats didn't recline at all. Luckily it was only a 2 hour flight."
Pros: "Very nice crew!"
Cons: "Delay from Miami to Atlanta"
Cons: "I booked my flight and when I checked in I had to pay an additional $16 to reserve a seat. Once you pay for all the incidentals, I would have come out cheaper to book on AA or Delta and have a much nicer experience. I felt like i was on a Greyhound bus."
Pros: "Staff was friendly"
Cons: "Plane was late."
Cons: "Delay of two hours"
Pros: "I have to admit that the seats were more comfortable than they looked. But I could not recline."
Cons: "The delays, several hours going to Atlanta and one hour coming back. It appears this is typical for Frontier. Also, $40.00 for the carry on. The deal I thought I had was not a deal. By the time I paid $80.00 round trip for two I could have taken a more convenient flight for the same money without paying for my carry on. I went with Frontier because I thought I was getting a deal. I felt nickled and dimed, pay for soft drinks??????? But the worse was the delays, with no explanation at all!"
Cons: "After checking in the night before, we arrived at the gate only to be told the flight was overbooked. We watched for over 15 minutes, more than 10 people run to catch the flight with seconds to spare-only to be told we werent going to get the seats I booked a month in advance. We'll NEVER (almost) fly Frontier again. Only saving grace-a nice supervisor (Mandy) got us a refund plus some. Thank you Mandy."
Pros: "Everything was excellent"
Pros: "The seats were nice. Price of the ticket good..but (see below)"
Cons: "But by the time i paid all the up chargers and fees. I should have just went with another carrier."
Pros: "Everything else was ok."
Cons: "Baggage cost"
Cons: "3 of us had checked in online. Dropping off our luggage we were treated as guilty scum by the lady behind the counter. Made to force our carry on bags within a box in front of a line of people behind us, then told we could only carry one bag on, and not purses also. She was critical of our carry-on sizes. Had to pay her EVEN MORE than we had already paid online which included 1 bag + 1 carry-on, made the cost even higher. Plane seats were cheap, flight very bumpy. We will NEVER FLY FRONTIER AGAIN! We had flown Delta to our destiny and we could carry our purses too, and she kept saying this isn't Delta! Humiliating customers doesn't win business. All rules were NOT on their website as if I had known I couldn't carry my purse also, would not have flown with them. Cheap plane interior gave worries of cheap plane crashing. Voice on plane said get out your debit card to pay for water! After home again saw 2 more tickets had been taken out of our bank account, tho' we were totally paid in full. Now have to deal with this!!!!!!!!"
Pros: "Everything was great! On time and comfortable. Friendly staff."
Pros: "Flight attendants are friendly"
Cons: "Airline charged me $90 for my carry-on which I thought is ridiculous!!!!"
Pros: "Yes it was a good trip"
Cons: "The landing"
Cons: "Free snacks and movies and reclining chairs"
Pros: "Price and big chair"
Cons: "The baggage check in process was unorganized and slow. You need better signage and people that can give clear direction."
Pros: "Got there fast"
Cons: "didn't like the fact I had to pay $52 for my baggage"
Cons: "Free food."
Cons: "very uncomfortable cramped seating"
Pros: "No issues. It was comfortable."
Cons: "Everything was good"
Pros: "Cost and times"
Cons: "Waited for nearly an hour before they told us there was a mechanical problem."
Cons: "have to pay for soda & snack!!! $3 for can of coke!! seriously people I can purchase full 20oz bottle for less than $3 out of airport vending machine $55 for claimed bag highway robbery!!"
Cons: "Never again with spirit."
Cons: "The plane was SO COLD and you guys don't provide blankets."
Pros: "The price"
Cons: "Crammed in the seat"
Pros: "Cheap is good"
Cons: "3 inch back seat tables are a little small"
Cons: "Flights departures always delays And in my case was an our."
Pros: "not much"
Pros: "People. Where nice."
Cons: "Under carage noisy."
Cons: "The whole luggage situation"
Cons: "the pilot did a terrible job communicating with its passengers about landing. 5 mins before we were declining toward the runway to land the plane the plane increased its speed and steadily began to incline again straight back into the air for about 40 mins. No aircraft staff communicated with any of the passengers about what was going on. Everyone on the plane was extremely shaken up."
Pros: "Got to Boston 20 minutes early"
Cons: "Planes are filthy."
Cons: "3 he and 43 minutes late"
Pros: "I thought it was fine for the price I paid. keep up the good work"
Cons: "delayed, eventually cancelled"
Pros: "How cheap the tickets were"
Cons: "The turbulence but that's not something the pilot can change"
Cons: "Waiting for my bags"
Pros: "Staff were great!"
Pros: "Refreshingly simple and new Airbusses that are roomy."
Cons: "Love it but little delay"
Pros: "Snacks and service"
Pros: "The price."
Cons: "No problems."
Pros: "staff was pleasant"
Cons: "late ..."
Pros: "I got to my destination"
Pros: "Loved that I got exactly what I paid for! No frills is fine with me, staff was nice, seating was addiquate."
Cons: "Web site was not user friendly."
Cons: "Very close minimal space for movement. Overall not bad for the price."
Pros: "No delays, enough leg room"
Cons: "Delay in boarding due to Spirit computer system crash"
Cons: "Terrible..will never ever fly spirit"
Cons: "They lost my luggage."
Pros: "Great price especially if you did not have luggage or carryon."
Airlines flying to Miami have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Miami
Masks required on board, masks provided on flights to Miami
Social distancing seating
Middle seats unavailable to book on flights to Miami
Testing for antibodies, testing for symptoms for flights to Miami
Waiving of change fees. Search flexible flights to Miami