Daily cleaning, installation of cabin HEPA filters
Delta, Southwest and Frontier have all waived their change and cancellation fees on flights from Georgia to Colorado. Confirm policies on booking site.
Southwest and Delta do not allow booking a middle seat on flights from Georgia to Colorado.
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Scores according to KAYAK customer reviews
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Cons: "The main economy seats were far too narrow."
Pros: "I always have a consistently good experience on Delta. Everything was great."
Cons: "Delayed, seat didn’t recline"
Cons: "It was a Great flight. I always enjoy flying Delta"
Cons: "My flight was delayed almost 3 hours. Not good. Once in the air it was fine."
Pros: "Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately."
Cons: "No US carrier seems able to master smooth boarding without standing waits."
Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Pros: "Courteous crew."
Pros: "Connecting flight attendant was extremely helpful"
Cons: "Delayed due to weather this missed the first connection then bumped from first class by a rude gate agent in Atlanta"
Cons: "1.5 hour delay...no reason given!"
Cons: "Flight was delayed and completely packed so our family could not get seats together"
Pros: "Don’t wait to much"
Cons: "Better screens for in-flight movies. More legroom or upgrade options."
Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Pros: "Not much to like here. The new crew was pleasant"
Cons: "Old crew was surly. Plane had much problems and finally replaced. Left 5 hrs late. Delta claims it doesn't have to compensate for a late flight - just a cancelled one so guess which this was The baggage fees are obscene and the gouging of the customer is immoral. No wonder people hate the airlines."
Cons: "Excellent service excellent pilot"
Pros: "Overall, the flight was very smooth and I thought the crew did a great job."
Cons: "I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous."
Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Pros: "I love the new snack choices! Way to go Delta for offering Kind bars now!! This is awesome."
Cons: "Tiny old plane, props blocked my window view, no entertainment system."
Pros: "The staff of the flight were very friendly and attentive. They were great!"
Cons: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."
Cons: "long wait and delayed flight"
Pros: "Pleasant crew, newer plane, and very efficient travel time"
Cons: "The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade."
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
Cons: "Junior attendants in economy comfort seat - so lazy and whiny!"
Pros: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."
Pros: "Very professional and caring."
Pros: "plane had individual movies for free with each seat!"
Cons: "Flight was repeatedly delayed. Ended up being over 3 hours late to depart due to weather. Another delay due to mechanical problems."
Cons: "Flight got delayed and I had to reschedule. The process of rescheduling was a mess and took too long"
Cons: "I've only experienced delayed flights with Delta ... and this was no exception. It wasn't weather-related, nor a late flight delivering a plane - just no ground crew to service the plane between flights."
Pros: "nice snack"
Cons: "We did not board at the scheduled time, although I believe we arrived on time. The crew was demeaning and singled out individuals who were causing the aircraft to not move. It was in a very pretentious manner, not like southwest personnel who have similar antics but with a playful tone. The plane is a small one where bags don't fit overhead and many head bumps occur. We arrived fine which mean the flight was successful but it was not very enjoyable."
Pros: "Left on time, arrived early. Great cabin service, attentive and polite. Comfort Plus seats are worth the extra few bucks."
Cons: "Nothing. Low rating for entertainment only because there really wasn't any, but I wouldn't have used it anyway, so no big deal."
Pros: "All went as planned and expected. No thrill- like taking a Greyhound bus in the old days...gets you where you are going but without much pizzazz New seats and quite clean, but the new seats were very hard and uncomfortable after an hour."
Cons: "Somewhat claustrophobic and always wish the drop down tray table behind could be disconnected from my seat. When the passenger behind uses the tray as a set of bongo drums to keep beat with his headphones it is a pretty miserable trip."
Pros: "The customer service of the gate attendants and flight crew was fantastic."
Cons: "The flight was significantly delayed (8 hours), but Delta did provide vouchers and cash reimbursements for missed activities. They definitely win for proactive customer service!"
Cons: "I'm not sure how you lose a bag on a direct flight from Atlanta to Denver, but Delta found a way to do it. They didn't even put my bag on the plane and had to send it with the next one coming. To their credit, they did drive it out to my house when it got here."
Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"
Pros: "Appreciate having movies available through wifi however didn't realize this until only an hour left in flight."
Pros: "I appreciated that everyone gave us updates constantly to let us know the status of the flights"
Cons: "My flight from Detroit to Denver was suppose to land at 1:15 ish and I had an interview to make at 3:30 thinking that I would have plenty of time to grab my bags and and get a cab to greenwood which is where my interview was. The flight was delays almost 3 hours and I was not able to make my interview which was the whole reason I flew to Denver in the first place. I understand that things happen but now Im out of a possible job that I was interviewing for and I am also out the $250 that I spent on the flight. The flight was delayed because they didn't have a crew to fly the plane which blindside is always 20/20 however it seems like pretty poor planning."
Cons: "Original flight was cancelled because the crew was a no-show. Had to be re-routed through Atlanta and wait on standby for a connecting flight to my final destination. I normally make a point to take window seats because it's the only comfortable option for me. Because I was cammed into the remaining seats on the plane, I was stuck in middle seats for both legs of my flight and forced to squish my shoulders in (even in the 'comfort plus' seats). Now my back hurts for it."
Pros: "Funny, engaging crew. Nice change. It was Thanksgiving, could have offered a free drink or a better snack."
Pros: "Crew was super helpful."
Cons: "Seats could use better cushion"
Pros: "Crew was wonderful."
Cons: "Not much leg room."
Pros: "Friendly crew and better extras in premium economy than my last AA flight. This flight included an upgraded meal, docks, pillow, toothbrush."
Cons: "Entertainment system didn’t work."
Pros: "I had someone waiting on me at the gate to escort me to the plane! Great service!"
Cons: "I called the American 1-800 number and was initially greeted with the worst customer service I’ve experienced. I wish i knew her name. I hung up and called back and was helped so well by Anna."
Cons: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
Cons: "3 hours delay, NOT entertainment at all, this is ridiculous! The dinner was regular, but breakfast was terrible."
Cons: "Very long time since I have being on s flight with tv in the aisle , and not on headrest .. this is s international flight ."
Pros: "the staff was great from check in at the airport until I landed"
Cons: "I wish the snacks were heathy like dried fruit and nuts"
Pros: "Food was better than expected."
Cons: "Flight was too warm."
Pros: "The dinner was good. The crew were great."
Cons: "It was the worst seat I have ever had."
Pros: "The AA counter agent was very helpful in changing my flight?"
Pros: "The crew was professional"
Pros: "The blanket and pillow, good selection of movies."
Cons: "Maybe the food quality could have been better"
Pros: "Well.....it was canceled so I had to go to charlotte after to London and at the end at Rome and every one of them had delay's"
Pros: "Everything was great"
Cons: "I like everything"
Pros: "I fell asleep on the trip so that was nice."
Cons: "The seats are pretty uncomfortable for tall people."
Pros: "Very professional"
Cons: "We didn't leave on time"
Cons: "We sat on the tarmack for two hours due to lighting get, while the Delta flights continued on as usual. This was an American Airlines policy."
Cons: "They overbooked the plane and the customers used the overhead compartments for very small items; such as bags and briefcases which made the overhead fill quickly."
Pros: "Staff was pleasant"
Pros: "Let me book my luggage free ."
Cons: "Texas people on there break,cannot talk to customers that are lost"
Pros: "Re-routed to Phx; inflight Phx was closed. Diverted to Tucson. Only jets on the ramp were American. Seems if you close an airport there would be a lot more than 4 jets and different airlines. Landed at 11pm; still on the aircraft at 130am"
Cons: "Let's see pretty much the whole experience"
Pros: "Ease of access. Hospitality."
Cons: ". The plane was clearly a very old model - very cramped."
Pros: "Fast boardin times"
Pros: "We didn't crash."
Cons: "The crew was just downright rude. Condescending rude and full of tude. Also they are all 100 years old and one lady was so fat she could barely fit in the aisle. Come on AA...really you can't do better than this?? Seats were uncomfortable as can be and food weas slightly worse than average airplane food. funny thing is I always fly delta and delta partners but this time I thought I would go the cheaper route. Never again will I fly American anything anywhere. Very disappointed. There is nothing positive to say about anything except the fact that we didn't crash. We were also delayed 2 hours and sitting on the Tarmac. Horrid experience."
Cons: "Never made it there because of delays"
Pros: "Very little"
Cons: "Flight was delayed because of weather, which is understandable. The way your staff handled this in both Atlanta and Philly was totally unacceptable. No one knew what to do. I missed my connecting flight to Rome, Italy. I got a good deal on the tickets but in the future I will stick with Delta."
Cons: "The check in crew were rude"
Cons: "Flight was canceled then delayed"
Cons: "Didn't make flight to Colorado Springs because Dallas flight kept getting delayed. Had to stay over night in Dallas airport and they couldn't put me in a hotel room because they were full."
Pros: "Made flight eventually to Dallas."
Cons: "Flight kept getting delayed"
Pros: "Absolutely nothing"
Cons: "Everything from the 6 different times our flight got delayed and after 7 hours of waiting they just canceled our flight at 2am with no remorse and the worst customer service ever"
Cons: "The ticket agents for my flight into LAX were awful. They were rude to other passengers and extremely curt and disrespectful. The one agent, Tamika, spoke in a tone as if she were speaking with a child. The passenger in front of me had the same unpleasant experience and subsequently filed a complaint. It just confirms my theory, that some people are just not meant for customer service positions."
Cons: "The DELAY"
Pros: "Leg room was ok.."
Cons: "American Airlines don't have entertainment that one can access when on board unlike united airlines. They have an icon for entertainment that passengers can watches movies when on board. AA, don't offer snacks to its passengers unlike United airlines..! Seat 8A has white stuff falling from the top.., seemed like particles of ice-they were cold."
Cons: "Bad weather cancelled my flight. I probably won't get my money back. I was stuck at airport and had to pay hundreds of dollars to get home by deltA. Grace Elizabeth"
Pros: "I'm alive"
Cons: "Nothing went correct on that flight. They left an airport with low fuel which resulted with us being stuck somewhere over 90 min"
Pros: "Most of the staff were helpful"
Cons: "Some were not"
Pros: "We didn't crash."
Cons: "American Airlines tends to ova book that makes things hard. Sat by n watched agents hv to handle to many problems waiting 4 my plane. Flight was delayed to ny from Chicago by 1hour n half. Then no plugs in Chicago airport gates to charge cell phone. They make too much money to be that far behind times."
Pros: "The crew was super nice and professional. The flight was really smooth."
Cons: "I can't say anything bad. It was a great experience."
Pros: "The A321 from DFW to SAN was very nice and comfortable."
Cons: "The Super 80 from ATL to DFW was the hottest aircraft I've ever been on. There was essentially zero airflow making the cabin 95 degrees and 100% humidity. It would have been cooler to stand outside. It was like this when I walked on the jet until well after we leveled off at altitude and then from when we landed (throttles at idle) until we deplaned. We had to wait for a gate for 20 minutes on the Tarmac and then when we got to a gate we had to wait for a gate agent to move the jet bridge for 10 minutes. It was miserable. If you all know you have a low flow aircraft then hurry to hook up the air conditioning cart in both ATL and DFW, fix the APU to produce more air, or don't shut the engines down when there is no gate agent at the aircraft. My clothes were soaked in sweat making this the worst trip I've ever taken. Come on American. You can do better."
Cons: "The flight was delayed 2 hours and there were no TV on a cross country flight."
Pros: "Roomy & comfortable seating for such a small aircraft"
Cons: "Late boarding, over an hour"
Cons: "Gate changed and baoarding time changed countless times."
Pros: "American Airlines was the best flight experience I've ever had. I've not down twice and the first time we wrecked, so not wrecking was nice."
Pros: "I had such a hard time with another airline I just wanted to go home. The tickets were reasonably priced and the staff friendly/ helpful."
Cons: "No cranapple juice?"
Pros: "Crew was very nice"
Cons: "They could’ve offered free snacks instead of only offering items for purchase."
Pros: "I really liked the entertainment on board. Made the flight go by so fast."
Cons: "Better snacks"
Cons: "The flight was delayed for 4 hours making us miss our connecting flight, the revised flight was delayed resuslting in missing our next connection and this resulted it lost baggage. So an 11 hour flight becames 24 hours which is unacceptable when travling with 2 kids. Nevering flying United again."
Cons: "Very small screens, poor service when flight was delayed from boarding hostess"
Pros: "It got us to London. My bags were quickly available."
Cons: "The seats were SO. UNCOMFORTABLE. I didn't sleep at all and have a headache because of them. Absolutely atrocious. The food was meh. One of the flight attendants was so rude I dreaded every time she headed over. I'll be flying with Delta in the future."
Cons: "We should up 2.5 hours before our flight. Was told by United desk clerk my flight to Chicago was the day before and that the reservation for my wife was for correct day but had been cancelled"
Pros: "The seats were comfortable with adequate cushioning."
Cons: "The drinks served in plastic cups were tiny."
Cons: "Can not really expect much on a short commuter flight."
Cons: "It was professional, no fuss but somehow slightly detached. I had no food only a water. A friendly inside crew."
Cons: "Flight was super delayed, staff wasn’t very helpful when I was getting rebooked"
Pros: "Arrived early."
Cons: "Cabin crew were a little bit edgy. Not as pleasant as others on similar route."
Cons: "2.5h hours delay almost made me miss my second flight that day. Also agent didn't seem to know anything so wasn't able to help."
Cons: "Very bumpy ride....but I realize that can't be helped"
Pros: "The trip TO the United States was bearable."
Cons: "This flight was a complete disaster. I ended up b=on a different flight to Newark, as my flight to Chicago got canceled. Then that fight was unable to land, so I spent hours in baltimore, and missed my connecting flight to Brussels. By the time I finally arrived, 4 hours late, to Newark, I had to spend 2 hours in a line to get re-book, for a flight the next night. I was compensated for all this mess with a $10 food voucher, and had to get a cab from the airport to the closest and cheapest hotel. My flight to Brussels was uneventful, save one rude flight attendant, and I got to school a day late."
Pros: "It's funny that they try to sell you the entertainment .nobody buys it, nobody."
Cons: "everything else"
Pros: "Nice flight crew Nice gate agents Flights were on-time"
Cons: "Seats are a little tight To select seats during online check-in cost $33 per seat"
Pros: "On time; uneventful flight. Perfect!"
Cons: "Instead of pretzels they handed out ranch flavored items; I have food allergies to seasonings. I prefer just plain pretzels"
Cons: "Boarding was 15-20 minutes late, no one at the counter. Bumpy flight due to turbulence due to weather."
Pros: "Arrived early and flight crew was super nice!"
Cons: "Explanation on why it took so long to board was a vage"
Cons: "Flight was late , and many other issues"
Pros: "People only comment to complain. In my case, everything went smoothly and ahead of schedule. The pilots took advantage of tail winds and put us at the gate ten minutes ahead of schedule. The crew was professional, personable and did their best to make everyone as comfortable as possible."
Pros: "Female pilot was the best I've ridden with"
Cons: "The delay was horrible."
Pros: "Good flight"
Cons: "Rude staff. Very mean to me in the fact that I can't walk and needed assistance. Flight delayed for a ridiculous amount of time. I was not informed until last minute"
Pros: "Was never in Chicago."
Cons: "Was never in Chicago but my stuff was."
Pros: "This was my first time flying United and first time flying on a jet. The plane was small which was a little scary, not the huge Delta airplanes that I am accustomed to. However the ride was smooth and quick. I liked that they turned the lights off which made it super cozy, I slept like a baby and I never sleep when I fly! Both flights were great!"
Cons: "I can't complain at all."
Cons: "The flight was delayed seversl times for crew staffing issues. I missed my connection to LAX and therefore, missed a very important business meeting."
Pros: "The rate was great The captain was courteous The flight attendants was very courteous"
Cons: "The delays was awful I'm disabled wasn't offered no assistant to get from one terminal to the next because your flight delays we waited 3hours to go from Chicago to Boston then get on plane and wasn't offered but a swallow of soda that was poured out of a twelve ounce can split between three customers And I'm diabetic my sugar was low because the unexpected delay So that made a perfectly good trip awful"
Cons: "This flight was delayed almost four hours! Never ever again United. Never again. Thanks to you guys i had to travel for over 12 hours'"
Cons: "The fact that it was canceled and no help was given to rearrange itinerary."
Cons: "The flight was cancelled at the boarding time: the plane was ready without a flight crew causing the cancelation. Finding a replacement flight was very difficult and the Costomer service was not helpful. After showing I was active duty military, a seat "appeared" on the next flight out and I was put on standby for an earlier flight For that day. The earliest flight before then, wasn't until Tuesday the 29th. This was not acceptable."
Cons: "Airline lost my luggage. Had to wait 3 hours for it to be found and flown back to me."
Cons: "I loss an entire vacation day due to delays in flight departure time. For a 1st united airline flyer not nice."
Pros: "They got us into Chicago which nice. Also United was giving away free bottles of water for the holidays."
Pros: "The flight attendant ran out of regular sprite, ginger ale, and seltzer water by the time he reached the last row. Finally settled for water."
Cons: "My original flight was delayed so I had to switch my flight to Denver, CO and fly through Delta."
Pros: "I liked that the airline gave me a complimentary flight change because I didn't realize I was crossing into another time zone to get to the air port so by the time I got through the traffic and to the airport, my flight was pretty much leaving. They were very quick to get everything rearranged for my new flight. I was very tearful. The staff was very helpful."
Cons: "I didn't like that it took me almost an hour to get through security, however that is probably why they say to be there two hours early. I also didn't like how hard it was to find where I was supposed to be dropped off for departures. It took me about 30 mins driving in circles trying to find the place to be dropped off for departures. I first went to the international side because my final destination was an international destination but then I realized that my first flight is domestic.... I'm a dork. :/ I wish they would tell you the exact directions how to get to the gate and could give you a live feed on estimated time it will take to get there. I should have called ahead of time to figure it out, but I want expecting it to be so hard."
Pros: "It was a normal flight. Normal take off delays."
Pros: "United was effecient in the rebooking process"
Cons: "Flight was delayed ended up switching to a Delta Flight."
Pros: "The crew were professional, helpful and friendly. The numbered boarding lines work really well."
Cons: "Although I was able to bring both of my bags on board because they were small, many people were forced to check theirs at the gate. The airline should tell people this ahead of time, or even have a 1-bag policy, rather than spring this surprise on people at the gate. The seats were too close together. It was impossible for me to find a comfortable sitting position. I'm not especially tall, but I could not extend my legs enough."
Pros: "The flight was smooth and relaxing."
Pros: "Nothing was satisfactory"
Cons: "Charging double due to flight discrepancy. This might be my last time flying United. HORRIBLE customer service."
Pros: "VERY loud engine startup. Aside from that, superb!"
Cons: "Seats are never comfortable."
Pros: "Friendly staff"
Pros: "Overall it was a lot better then my flight to Atlanta"
Cons: "The seats are extremely hard"
Pros: "Cheap price"
Cons: "4 hour delay and terribly uncomfortable plane."
Pros: "the timeliness of the flight"
Cons: "I paid extra for leg room and was in 2nd row. Right before takeoff they moved a very large man from the back of the plane to the seat beside me. I had no space at all. I had to keep my legs crossed and pressed my body against the window the entire flight. Very uncomfortable. I had no arm space and feel like I should be reimbursed."
Pros: "I didn't like too much to be honest.. the crew was friendly.. boarding was okay.. nothing is really standing out."
Cons: "Awful seats. They were WAY too small and I'm a small person (5'4ft 115lbs). They didn't even lean back and they were SUPER uncomfortable ... this airline is doing it ALL WRONG!!! The flight was only 3hrs long too.. and it left me with a very undesirable taste in my mouth.. the "complimentary" water didn't help.. they MADE me check my bag that would have clearly fit in the overhead compartment.. an extra $30 I wasn't expecting to pay.. the flight was so bad that I'm leaving the review.. I NEVER leave reviews.. so.. step up your game Frontier."
Pros: "There was a lot of turbulence, but the pilot handled it well! The main flight attendant was quite comical over the PA as she made announcements."
Cons: "The seats did not adjust to lean back. There was a crying baby/toddler which of course could not be controlled , but he started all over again each time the plane hit turbulence."
Pros: "Cheap ticket"
Cons: "I booked a round trip ticket with Frontier and on both flights the crew was rude. They need to send the flight attendants of this airline to a hospitality course or something. All other airlines I've traveled on I've never had a problem with the crew. I will stick with Delta and United from now on even if it costs more."
Pros: "The boarding process was pretty fast."
Cons: "Talk about hidden fees! You have to pay to choose a seat and pay for a carry on. You're allowed a "personal item" that has to fit under the seat in front of you, but what they don't tell you is that the seats are "sardines in a can" seats only about half as deep as traditional seats (so that personal item has to be smaller than you'd think). So let's talk about these seats. They are literally an inch thick. Like I mentioned previously, the seat part is only about half as deep as normal seats. It ended at mid-thigh for me and I'm short (5'3"). Accordingly the tray tables are only a hand's width, put a drink on it and that's about it."
Pros: "Our flight arrived in Denver so fast it was outta this world. The staff did a wonderful job and made me feel comfortable. I truly enjoy flying frontier"
Cons: "It was some terrible kids on the flight that made so much noise and a mess all over the floor. The parents didn't even try to corral their children"
Pros: "Everyone was efficient and pleasant."
Cons: "My husband and I are not frequent fliers, so we were stunned to find out during on-line booking that there was an additional charge to pick our own seats. I thought I must be doing something wrong and called to find out that I could only avoid the fee by letting them pick our seats for us. Definitely an uncomfortable feeling to HOPE that we are together in decent seats. Then we got to the plane and were stunned to find out that we had to pay an additional $120 for our two carry-on bags. To add insult to injury -- you also have to pay for ANYTHING you eat or drink (including water). I opted for a glass of ice to quench my thirst. We will do more research about extra fees before our next trip and probably avoid Frontier, especially since the price they quote has nothing to do with how much you will eventually pay!"
Pros: "It left on time and was efficient"
Cons: "The fact that I can't use our TSA pre-check like we do with the other airlines. I paid extra for a exit row and the seat did not tilt back?? I would like to have known otherwise I would not have paid the extra. When the stewardess came through she made it sound like she was only offering snacks you paid for and they never came back around. I just wanted a glass of water but they never came through offering that? It just seems there is an up sale at every turn so the low price fare that you think you got is really the same as everybody else"
Cons: "The woman behind me put her feet next to my face. Her college aged daughter was so loud I could hear her over my head phones and she did not stop talking the entire flight home."
Pros: "It was on time"
Cons: "Flying is no longer a luxury over any other form of transportation. It was at one point. The only reason to fly is to get there faster. No appreciation was felt for for helping pay Frontier's bills."
Cons: "The hidden charges are an embarrassing way to do business, The flight attendant was inconvenienced by her job, and comfort level was what I would imagine a prison bus must feel like. My return flight was canceled do to weather in Denver, I am fully aware that this is out of Frontier's hands however I commissioned Frontier to fly my wife and I to and from Atlanta; that was the Job I hired them for, to and from. They did not complete there task. They canceled the flight 10 minutes before boarding and didn't offer us a hotel. We got a hotel, a rental car, and made the 1400 mile trek. I would at least expect a full refund. After getting home and relaying our story to friends and family, not one person was shocked at this. Apparently it is common knowledge that Frontier is the world's worst air line. Well Now We know."
Pros: "It was on time. Wasn't hot."
Cons: "Small trey on back of chairs"
Pros: "The boarding and landing were smooth."
Cons: "The seats are horrible. They are so uncomfortable with almost no back support, and the flight attendants seemed tired and annoyed. I hate that frontier charges for everything now (carry on, drink, snacks, etc.) I felt obligated to fly with almost nothing and buy my food and drink before boarding. Not participating in TSApre is also an added hassle, which makes me only want to fly frontier as a very last resort."
Pros: "The guy next to me on the flight was really nice as were the flight attendants."
Cons: "I was charged twice for my bag. I had one bag. I went to the kiosk to get my ticket and was almost finished. I swiped to pay for my bag as a carry on and an error message came up and said to see attendant. I did. There were three people there who had no idea what was going on. I tried to explain what had happened and they kept interrupting me and telling me I probably was going to miss my Friday evening flight as it was overbooked. They asked me if I'd like to check my bag and I said sure. I agreed because I never finished my kiosk purchase or agreed to pay the fee on it. The attendant takes my card and swipes it. Then said "It looks like you paid twice. Call this number" and hands me a paper with an 801 number on it. The gate and departure time changed several times. We wee supposed to leave at 7:30 and didn't leave until after 8pm. This was an awful experience and I won't be flying Frontier again."
Cons: "12 hr delay horrible customer service"
Pros: "nothing to like on a 14 hour mismanaged delay...We did get our luggage refunded. And $10 vouchers for food (not enough) and had to cue for these for a while..."
Cons: "after mechanical delay - they happen - not the issue... But, due to staff negligence on the DEN-ATL flight - my family and I had to suffer a stressful day, that could have been avoided. Issues: No proper updates on times. No one manning the Frontier counter at ATL from 4-4:30 pm - no assitance to get boarding pass to get in, now would the kiosk print it! Once there the lady was NOT helpful or empathetic. We had a tough time through security. Only due to another DELAY did we make this awful flight ATL -DEN. All the incompetence of a budget airline on full display. Get some better management in Atlanta!"
Pros: "The flight never happened," mechanical issues ". I lost hundreds of dollars, was not able to get refund on convention . Horrible Experience"
Cons: "The deceit, no flight. The untruth about future flights, in airport fr over 12 hours due to delay."
Pros: "Nothing, we had 12 hour delay for a parking break issue and the staffs communication was poor at best."
Cons: "The entire expirience"
Cons: "The flight was overall very uncomfortable"
Pros: "The crew was nice."
Cons: "It was rather like a city bus-- no amenities, nothing I would feed a wild raccoon, cramped, tight and generally unpleasant.A charge for a carry on?!? Really?"
Cons: "Seats are crowded and quite uncomfortable."
Pros: "The flight arrived early and that's highly unusual"
Cons: "I liked everything about this flight"
Pros: "The follow-up on getting my luggage and smooth flight."
Cons: "The agent who got nasty with about my carry on and checked because I am disabled and needed assistance carrying it on to the plane.I had lots of medication and electronics in it."
Pros: "The service was quick and helpful. Check in, seat size, etc. Was all fine."
Cons: "We had a 20-30 min delay because of an issue with a panel."
Cons: "When I arrived 45 min before my flight departure, the check in crew said I had missed the check in by 2 minutes and refused to check my bag. They insisted that I take it through security and check it at the gate. I insisted it would not be ok to take it through security because my bag contained sharp objects, but she said to try anyways and if I couldn't take it on, there was another flight that day I could leave on. As anticipated, the TSA did not let me bring my bag though security, so I was escorted out, missed my flight, and returned to the desk to check in for the 2 o'clock flight. They then told me that the flight was full, and , in fact, the next 3 flights were booked. Therefore, I would not be able to fly out until the following evening. They said they would give me a refund, but then tried to charge a 99$ cancellation fee. The refund came in the form of flight credit. I was unable to transfer this to another airline and would have to buy a very expensive last minute trip with another airline in order to salvage my trip. Since I cannot afford a last minute trip, I cancelled my trip that I had planned for a month and have a credit that I do not want to use with this airline. It was an awful and disappointing experience."
Pros: "Crew was friendly."
Cons: "Economy seat was uncomfortable."
Pros: "Crew was nice. Plane was crummy. Seats do not even recline. No in flight entertainment at all. You have to pay for any snack of any sort."
Pros: "I liked how quick they were checking in and the lady that checked me and my friend in Denver to Atlanta was the nicest and the most helpful Customer Service Representative. She was very kind."
Cons: "The lady that checked me in was friendly and helpful at the front desk in Atlanta but the lady that checked my friend in from Atlanta to Denver that was working right beside the lady that was checking me in was so rude! We were both really tired because we had to leave at 2am to make it to our flight so we barely had any sleep and she asked my friend where she was flying to and my friend accidentally said Atlanta and the lady was just really rude because she made a simple mistake. She was snarky and condescending."
Pros: "The flight landed"
Cons: "Paying $60 for a small bag The flight being delayed and the employees doing nothing to hurry things up because of the delay I missed my shuttle back to my hotel and had to wait 3 hours for their shuttle service to open back up Will not be flying frontier ever again the other airlines are worth the little bit extra"
Pros: "The flight home. The seats were fine."
Cons: "The flight there. The seats were super uncomfortable."
Cons: "I didn't even take the flight, cause my name was not enter correctly to frontier airlines and they charged $309.00 to make change."
Pros: "someone stole an item from my suitcase"
Pros: "'The cost was reasonable. Scheduling was acceptable."
Cons: "Seats were mediocre. On arrival in Denver, I had to wait over two hours to pick up my luggage because there was apparently no available crew to unload it from the plane. Also there did not seem to be anyone available to explain what was going on. When I returned to Atlanta, I took the same bag on board with me and it cost more to carry it on than it did to check it, but I preferred not to have the same experience trying to retrieve my bag there. I don't think I will fly Frontier again."
Pros: "Everything was great prior to baggage claim in Denver"
Cons: "I had to wait for over an hour before the bags from the flight were sent to baggage claim."
Pros: "Cheap and cheap and very cheap ticket."
Cons: "After having our flight delayed for a total of 6 hours (each delay in increments of 30 minutes, ensuring that no one was able to leave the gate), we boarded and began down the runway only to be told that we must deplane due to a computer malfunction. Following this, our gate was changed and furthered delayed for an hour before being able to board a new plane. This would not have been such a negative experience if it had not been for the apathetic attitude of the staff working at not only the gate, but also at the customer service as well. After 3 of the half hour delays, if there would be any further delays of 30 minutes. The response of the worker at the gate was "would you like for it to be 30 more minutes" in an utterly derisive tone. Upon attempting to place a complaint about the staff at the customer service desk, I was instructed to call a 1-800 number to convey my complaints, again being dismissed. Lastly, every delay was accompanied by a different excuse ranging from "paperwork" to "security" to "weather" to "mechanical problems." This was by far the worst flying experience I have ever had, low prices are no excuse for poor customer service."
Pros: "They were on time."
Cons: "We were returning from my mother-in-laws funeral and I didn't expect to have to read all the fine print, especially at a time like this. Didn't realize you had to pay extra for a seat or carry-ons. They nickel and dime you to death."
Cons: "Non reclining seat"
Pros: "The crew was helpful in allowing passengers with immediate connecting flights (due to the fact that the each plane was over an hour late). They encouraged passengers to stay seated unless they were scrambling to make it to the next flight."
Cons: "Each flight was late. Stressful due to the delays. Cramped and completely lacking in entertainment of any kind. Crew was pleasant at times, but mostly indifferent and seemed annoyed."
Pros: "Flight time was good smooth ride also and I finally had a window seat"
Cons: "I got there 40 minutes before departure with nothing to check on and I couldn't print my boarding pass. Instead I had to call a number so I could book the next flight. They were still going to charge me 99$ for any other flight. So I purchased a ticket through American Airlines and just ate the cost of the other ticket."
Cons: "In college I used to Fly Frontier to Denver because it was cheap, but now they just try and look cheap. You buy a flight for one price, but that includes nothing. I had to pay more to get in ANY seat. (What did I pay for in the first place?!) I went ahead and paid $30 to get an exit row seat (no cost on other airlines), and then I had to pay to bring a bag on the airplane or to check it. I can see paying for checking it because at least someone is touching it. But having to pay (and actually pay more!) for bringing a bag on the plane?!! That's just bait and switch work right there. I checked the bag, just so I didn't have to pay Frontier $5 more dollars. That's how tired I was of them. THEN I got on the plane, and they were charging for Cokes. Ridiculous. I fly Delta mostly (Diamond Club member), and I fly Southwest mostly otherwise (used to love Airtran). I'll just continue flying those airlines. It doesn't make sense to try and save a little cash, when you're actually saving nothing. Frontier just gets it from you on the backend when you're stuck. I've been in business twenty years, and the companies I've worked with ALWAYS are upfront and fair with their pricing. We NEVER try and bait and switch anyone, but I guess that is Frontier's model. That' means that Frontier isn't an airline for me. I'll never fly them again until they change these policies."
Pros: "Flying was far faster than driving"
Cons: "Delayed over an hour and had to wait over 25 to get out baggage at bag claim"
Cons: "bags took over an hour to come to the carousel. seats are hard plastic, no tray table."
Cons: "They LOST MY BAGS‼️"
Cons: "Frontier's new business model is awful. The seats were the most uncomfortable seats I've sat on in a plane. They did not recline and being pregnant, that would have been nice to be able to relax. I felt squished. Also, you think you are getting a good price in ticket, but then you have to pay for your seat, carry-on bag and a drink on your flight. That's the first for me. I will not be flying Frontier again. It was very uncomfortable and not worth the money spent."
Pros: "Smooth ride. Everyone very polite."
Cons: "Maybe have food."
Pros: "The crew was nice."
Cons: "Not having a 3 hour delay would’ve been nice when Frontier was going to the same location at the same time and they had no delay."
Pros: "Quick and easy flight"
Cons: "Could not enter the gate, waited on the tarmac after arriving for a long time with rude flight attendants."
Cons: "I got charged for a carry on yet they made me carry it on! It makes no sense. I am never flying Soirot again"
Pros: "New planes. Friendly staff"
Cons: "Seats did not recline. Seats were very hard. Baggage fees were just so high. 45$ for a carry on."
Cons: "TSA check in"
Cons: "The aircraft was freezing. The water was not complementary and I didn’t have a card to pay with I only had cash. The seat was extremely hard and uncomfortable. The flight was last taking off and landing."
Pros: "Punctual and Smooth flight."
Cons: "Did not buy food. No entertainment."
Pros: "This trip was on a newer airplane I believe as it seemed there was a little bit more leg room between rows/seats. Seats did seem a little bit more comfortable than the previous Spirit jet I flew on."
Cons: "Still seemed cramped in the seats with not much leg room. Seats did not recline at all"
Pros: "Staff very friendly and helpful"
Cons: "Seats uncomfortable"
Cons: "Several flight delays,... finally after several hours flight cancelled due to no pilot. Voucher for a low class Days Inn hotel in a dangerous neighborhood. Next day flight scheduled for 9am...it was delayed again leaving Atlanta 1245. My sister who has cancer suffered a stroke andit was an inconvenience. Some of the agents rude not helpful at all. At all times.es if I'm spending my money..you should be professional at all times."
Cons: "They closed the gate early and 30 of us were unable to get our flight to Orlando. Because we "missed" the flight, they also cancelled our return and kept the money. Crooks!"
Cons: "After paying $50 for my checked piece of luggage, Spirit employees decided to leave it in Atlanta. I was offered nothing to make it right, except that they would deliver it to me once it arrived the next day. Probably the last time I fly Spirit."
Cons: "very uncomfortable cramped seating"
Pros: "FLIGHT DETAILS : Mr INAM Rabbani. FLIGHT NO NK541 CONFIRMSTION CODE : PHFHKE DATED : 25 FEB, 2017 Please refund my US DOLLAR 55, charged for my bag through my Citibank card. Cards code : 715. Please also give me compensation for giving me mental agony."
Cons: "I was travelling from Atlanta to Tampa on 25thfebrury 2017. The birding cards were issued. First it was announced several times the flight was delayed. Finally the flight was cancelled. I paid US 55 for the My only bag. The amount has so far not refunded in my account. My fight number was NK541. Confirmation code is PHFHKE. My name is Inam Rabbani. Please refund my money into my account."
Pros: "It was better than Frontier Airlines."
Pros: "The crew was very friendly and helpful"
Pros: "I haven't enjoyed flying Spirit in the past but this time was much better. Flights were on time, staff was courteous, and didn't have any unexpected issues with baggage."
Pros: "Missed flight! Got delayed and they never called us and we were at the gate area. Spirit is terrible."
Pros: "Low fare. NOT WORTH IT."
Cons: "Like flying with WalMart people taking a cross-country bus."
Pros: "I liked the VFW lounge and the free amenities for us veterans"
Cons: "Everything els, horrible everything..will never fly Spirit again"
Pros: "About the only thing that I can say I liked is, the boarding process went smothly for me & my luggage was on time."
Cons: "Where to start... paid more in bag fees & to get an isle seat for each(4)flights than I did for damn plane ticket! Flights delayed 4hrs another flight in same trip delayed 2 hours. Staff wasn't interactive/friendly I'd say 6/10 were nice. Asked for an isle seat the person helping at counter, said I'd have to pay to upgrade. Seriously- upgrade for isle seat!! I paid to have an isle seat on all 4 flights(I'm a disabled vet who was injured in the line of duty) I need easy access to toilets I'm unable to crawl over people, in turn need idle seat). Paid for isle seat all 4 flights- just to see the flights were super empty, people were sitting where they wanted anyway. Thanks for taking my $ for the seats tho spirit:-|. Staff wasn't that friendly compared to other airlines I've flown on. Not food. No entertainment on flight. Not worth it. If they don't do better business they won't last long I feel. There is potential just needs some work!"
Pros: "It was a smooth flight."
Cons: "Spirit charges extra for almost everything; picking a larger seat, $3 for a soda, up to $100 for a carry on bag. There were some people that didn't know they could only have 1 free personal item, like a purse, and an actual carry on bag had a cost."
Pros: "One of the attendants was extra nice can't remember her name but she sat rear facing at the middle of the plane. Very curious."
Cons: "Having to pay for a carry on is rediculous, penny pinching scam to up the cost of flying The attendant picking up the garbage was rude I disagreeing with him on some stupid topic and he said to mess with him that the attendants always win and the passenger always loses."
Cons: "This was one of the worst flight experiences of my entire life. I had to pay almost $200 in extra fees, which included everything from checked bags, carry on bags AND seat selection. Their website is awful! It took me over 2 hours plus 2 customer service phone calls before I was able to check in for my flight. Completely disorganized at the airport. Under staffed. We arrived 2 hours early and barely made our flight. We were in lines so long we barely had time to use the restroom, let alone find any kind of food for the flight. Upon boarding, I witnessed one of the flight attendants being extremely rude and hostile to a female customer who was talking to her friend about how bad her Spirit experience was. A supervisor came back and instead of reprimanding the rude flight attendant, she told all of us that if the flight attendant didn't feel "comfortable" with any of us, we would be "removed" from the flight! The flight was delayed because they closed the cabin doors before 10 additional customers were able to make it through their ridiculous lines. Instead of apologizing for their incompetence, they blamed the customers for being late, despite the fact that at least one of them initially arrived at the same time we did (2 hours before the flight)! Oh and the flight itself was rickety as hell with screaming babies everywhere. I'm absolutely DREADING the return flight home. This is the worst airline ever and should be shut down as soon as possible."
Pros: "Friendly, efficient crew. Arrived to destination ahead of schedule. Very affordable ticket price."
Cons: "No frills at all - try to upcharge for everything: bags, food, seat selection, etc. It is definitely a budget airline."
Pros: "Nothing this was awful"
Cons: "The fact that this was the only flight for the day, and with over 30 people checked in but not boarded they tried to close the doors and leave. Airport was packed and people had hard time making it to gate. Had to convince them to open back up"
Cons: "Late take off and arrive. Then flight back was cancelled. I was stuck in trying to get home to my son."
Cons: "Departure out of Chicago was delayed as was return flight out of Atlanta. Once return flight landed we were on the tarmac for close to an hour waiting for a gate to clear. Terrible experience all around."
Pros: "The crew was very friendly and funny."
Cons: "The seats are very uncomfortable, hard, small and they don't recline. You have to pay extra for everything even water!"
Pros: "The crew coming back had a sense of humor. Made it more enjoyable."
Cons: "Still think your luggage rates are outrageous. What I saved on flight the luggage check in rate made it more expensive. Probably won't use you again. Sorry, but money is tight. And charging the outrageoust rates for snacks. Shame on you."
Pros: "Because of blizzard was cancelled. Took three days and hours to get another flight. Some on phone were not at all knowledgeable"
Pros: "The low price flight ticket, until I realized it was $50 to check my bag. Would've rather flown a MUCH nicer carrier with half the bag price. Not likely to fly again unless it's crazy cheap for a short distance."
Cons: "Too expensive of a bag check fee. Small seats. No entertainment. No free food. Cheap, cheap, cheap. No thank you."
Pros: "Low cost"
Cons: "Crowded seating"
Pros: "The ticket price was wonderful."
Cons: "Paying for luggage, seat, etc. - everything is an up charge."
Pros: "My flight to Chicago was good My flight from Chicago was horrible (a nightmare)"
Cons: "One of the supervisors that I had to deal with was the worst that I have every experienced."
Pros: "hidden fees, chaotic boarding and flight 4 hours. late. Never again"
Pros: "Teriible delay"
Cons: "Seats on plane were uncomfortable!"
Pros: "Good seats"
Cons: "No food or water without a price! No snacks!"
Cons: "What we thought was a good price for tickets became a "baited" offer. When we tried to select our seats online AND at the airport kiosk it was going to be an additional $15, $20 or $25 charge. Second, there was a charge for all menu times. Third, the seats would not recline and were very stiff. However, there was a lot of leg space."
Pros: "all the flights where on time"
Cons: "i decided to go with spirit due to their economical prices, but after paying for my one bag i was checking in for an internation flight Note. their max weight its 40pounds, paying for the being over paying for all of mi sit $14.00 and having to pay for water, i ended up paying more if i just had choosen a different airline...... well lesson learn dont let spirit prices fool you"
Pros: "Your flight crew were fun and personable. The young lady who helped check me in was amazing. Can't remember her name but she was black with short curly hair. She was a doll. Very professional and helpful. Very polite."
Cons: "I was in row 26 the very back and it was a bit cramped but not too much of a bother."
Pros: "Ground staff were friendly, moving people as quickly as possible on and off the plane. Plane staff were friendly, effficient."
Cons: "Happy I was on the aisle so I didn't have to share as much of my seat with my neighbor. There really was a ridiculously small amount of leg room. I probably will not fly Spirit again."
Pros: "Literally, nothing"
Cons: "There was not a pilot for our flight, the flight was one he late taking off, the baggage fees were too expensive:"
Pros: "Flight itself was without incident and crew was pleasant and professional."
Cons: "We boarded then sat on the plane for almost an hour because the passenger count was not correct and it took that long to get the correct paperwork. When we landed in Chicago there was a slight delay getting off the plane because of a gate tunnel issue. Overall well over an hour late."
Pros: "The crew was pleasant"
Cons: "All of the overhead luggage that caused problems"
Pros: "I didn't like anything."
Cons: "I didn't like everything. The seats didn't even recline. Had to pay twice for baggage which was the airlines fault. No water offered for a 4hour flight. Never ever again"
Pros: "Flights were on time"
Cons: "Much less leg room than any other carrier I've flown"
Cons: "Multiple changes to departure gates. Cramped seating. #1 Cost per bag."
Airlines flying from Georgia to Colorado have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights