Pros: "Nothing, the flight was late and I missed my connection in LAX"
Cons: "The departure time initially was at 9 am , the flight took off 9:40"
Cons: "Alaska gate agents blamed us for our Supersaver tickets (that were not cheap) for the reason they had our young children sitting on their own in middle seats with strangers. It wasn't until I insisted it wasn't safe that they found a pair of two seats together so each child could be with a parent."
Pros: "Crew was very nice."
Cons: "Boarding was very hectic. This caused the plane to be delayed"
Pros: "Everything except ATL maneuvering nightmare. When I deplaned Delta I mistakenly got the Delta flight to Seattle gate info. OK. It turned into a very hard time after that just to obtain correct GATE location for ALASKA AIRLINES flight to Seattle. The mobile check- info was incorrect. Would have saved me the struggle to change terminals and ride escalators with luggage for what seemed like forever."
Cons: "The above"
Pros: "Attendants treat passengers with respect and a smile. A seasoned crew that worked hard the entire flight."
Cons: "Waited 30 minutes for a wheel to take me from Atlanta ticketing. Needed advanced boarding but by the time we got to E-34 the 3/4 of the Passengers had boarded. Which made my boarding more difficult."
Pros: "Didn’t have food or entertainment for a short flight, but boarding and crew were very good."
Pros: "Everything was easy and normal. I felt everyone was treated well."
Pros: "Flight was delayed 3 hours. But once it finally got in air flight and service was better than most. Fortunately we have a one day layover so we didn,t miss any connections like others on the flight."
Pros: "On board entertainment options"
Cons: "Limited complimentary snacks, only cookies for a 5 hr flight"
Pros: "I paid for seat. Hainan airlines charged me, but told me was not successful. I spent a lot of time and energy on it."
Cons: "At Xian Xiangyang Airport, I was asked to provid a address. They did not know how which is street name and which is city name. I taught them. They scanned with my green card, however, their system could not recognize green card. I was forced to sign an agreement to take all responsibilities if I can not go abroad."
Pros: "Plane was a little warm, air didn’t work great, also delayed on the runway for about 45 minutes before takeoff"
Cons: "They delay on the runway"
Pros: "Cleanliness, everything at my seat worked, staff were cordial and helpful, plane took off and landed on time."
Cons: "The cabin temperature was too warm. Otherwise it was a wonderful flight!"
Pros: "Smooth flight, no issues."
Cons: "Wi-Fi options"
Pros: "The planes were amazing so comfortable like a brand new car .."
Cons: "OMG scariest flight I had ever been on .... Windy and terrible weather . It’s like a free Mr Toads Wild Ride .. Thanks for getting us home in one piece !!!"
Pros: "Alaska is great in all ways"
Pros: "One senior flight attendant provided exceptional and memorable customer service. She was extremely positive, professional and reached out to all passengers to ensure their needs were meet. I've been managing customer service experiences for 20+ years and the level of service she provided is invaluable."
Pros: "Checkin was a breeze."
Cons: "The fact I sat in a row with a 15month old little girl who could not say one word plainly. She yelled constantly and when her Mom would say no, she would start crying. Finally fell asleep thirty minutes from destination she fell asleep.?"
Pros: "the cookies were kinda tasty"
Cons: "Your player is dumb, the bar at the bottom doesnt go down, but also it blocks the subtitles. No outlets for the business class? only first class? thanks. MY internet got disconnected mid flight, and i had to refind where i was in the middle of the movies whose subtitles i couldnt read."
Pros: "Once we got on board, The service and flight attendants were great. I liked the snack options - fairly health and non-processed."
Cons: "The two gate agents were quite flustered by our 2.8 hour weather delay. When asked for information or options, one agent completely shut down and just stopped talking / answering questions. What the heck."
Pros: "The lady scanning the ticket was polite"
Cons: "The stewards were rude when boarding and when unloading. I paid extra for first class and was seated in coach. The flight was uncomfortable unenjoyable and overall I don't even want to give 1 star but you kinda force that."
Pros: "I loved how we got there ahead of schedule by 20 minutes"
Cons: "For a 4.5 hour flight they didn't feed me or anything. Only a drink."
Pros: "Polite cabin crew"
Cons: "No forewarning that you need your own device and an app to watch movies. For flights over 4 hours, airlines should provide as a part of the cost of the flight, a meal."
Pros: "food and modern planes , service of staff is very good ."
Cons: "actually nothing"
Pros: "I like the fact that the airline had a very clean plane the flight was wonderful it wasn't a bumpy ride for the days that we flew didn't much like the layovers were too long took away from my time for my vacation so I didn't get the full benefit out of my vacation so I wish that they would offer a straight flight and I may consider Flying Alaska again"
Cons: "The flight from Atlanta to Seattle Washington the flight attendants were very nice except for when we switch planes and from Seattle to Honolulu the flight attendant was very rude that would play a factor if I fly with Alaska again but with that being said I don't think anything would be said to the flight attendants about their attitudes but it plays a big part in your Service"
Pros: "I enjoyed everything about this flight. Fantastic crew, entertaining and informative pilots, fantastic food and entertainment options-Alaska Airlines is the best! I plan on flying Alaska Air as often as possible! It was a 6 star experience!"
Pros: "The service"
Cons: "Flight was delayed"
Pros: "It was very pleasant, and the crew was extremely nice on both the flight there and back. Thank you!"
Cons: "There wasn't anything I disliked."
Pros: "It was early on arrival even. The pilot let us know what was going on all during the flight."
Pros: "Crew was sincerely nice. Breakfast was OK but a bit too simple for a 5plus hour flight. The entertainment system is a tablet you get in first class or you can pay for it in coach. Is loaded with many movies and tv shows"
Cons: "The seats in the first class cabin felt old and some have the cushions so worn that is like seating in a flat chair."
Pros: "They see you as you, not as just another customer."
Pros: "It is competitive with other major airlines in quality at a reasonable price."
Cons: "I blame unprofessional attitudes of check in counter staff as the reason for our lost bag. Entertainment required a download on own device, but was not well communicated and on board option was expensive to rent. Food seemed great quality, but I would y know because I wasn't about to pay the outrageous price."
Pros: "Great customer service"
Cons: "Connection flight was cutting it just a bit too close. It was a 30 minute gap."
Pros: "Crew members were very friendly and funny, gave us extra pretzels:) Also aircraft were new and clean."
Cons: "Not enough gluten free options"
Cons: "When changing planes, my suitcase did not come with me"
Pros: "Flying with Alaska Airlines brings back the sense of how flying is an extraordinary, dignified experience, the feeling of back in the day you would give the pilot an applause for a smooth landing just like at a concert opera."
Pros: "Attentive staff. Generally clean. Smooth flight"
Cons: "Wish there was more complimentary meals. Though they did offer us free cheese plate due to Christmas which was nice!"
Pros: "Moved quickly and in orderly fashion served in the air timely manner"
Cons: "Cabin temperature was to hot and air vents did not work as well as other airlines. With so many on board the heat gets hotter over long periods of time Like with this 5+ hr flight"
Pros: "Charging ports were helpful"
Cons: "Flights attendant was rude"
Cons: "The wifi was ridiculously expensive and the free entertainment options were a joke. Add that to the fact that even without the flight being completely full we were all super tightly packed and the absent-minded crew it was a disappointing experience. Unfortunately this time of year there aren't really any other options to connect through to Juneau without going through two separate airlines."
Cons: "You failed to inform me that Alaska no longer offered the original flight from Eugene to Portland, so I had to buy another flight the next day and ended up being late for a family gathering for thanksgiving. The Eugene airport was extremely helpful but your service has been horrendous. I will no longer book through a 3rd party. I know this is the wrong flight I'm commenting on but your poor service equates to my poor feedback."
Pros: "Food was close by."
Cons: "The chargers in the chairs didn't work."
Cons: "Having to leave the empty set I sat in the whole flight for the landing Was there something physically wrong with the seat? Or just "policy"? I figured it was just unsold but what do I know?"
Pros: "That everything was in time. No delays."
Pros: "The over all experience was great!! The only drawback was the connecting flights were so close we literally had to run to the gate and they had already begun to board the plane. But we made it, just was very stressful."
Cons: "The close connection flight times."
Pros: "Seats and service is great in business class"
Cons: "Longue could be better in Seattle"
Pros: "Excellent service. Boarding was easy and letting those in the backboard first was useful."
Pros: "On time boarding, take off and arrival."
Cons: "Nothing. It was a short flight."
Pros: "On time"
Cons: "American Air cancelled my flight two hours before departure and didn't rebook it. My trip to Atlanta was cancelled. I lost a lot of money and time since I drove 2 hours to get to Chicago airport to find out I couldn't even fly. I missed my weekend event. It was the most horrible bizarre experience."
Pros: "Crew was very nice"
Cons: "They could’ve offered free snacks instead of only offering items for purchase."
Pros: "Crew was above and beyond. Really helpful and kind."
Pros: "I really liked the entertainment on board. Made the flight go by so fast."
Cons: "Better snacks"
Pros: "Gateway clean. Wheelchair assistance was helpful, and friendly Flight attendants were courteous"
Cons: "- Tiny bag of pretzels seems cheap for a $600+ ticket. - HATE, HATE, HATE the charges for the first and second checked baggages!! I stopped using UA over 7 years ago because of these charges that came when gas prices were high and never went away. Always use Southwest whenever possible. Cheaper!"
Pros: "The seat for United First is really comfortable and the in-flight dinner for the route was pretty good."
Pros: "I liked that this plane was not full and they work to make sure you don’t have to sit next to someone in that case. I travelled with my small 7lb Pomeranian and he easily fit down below under my seat with plenty of room. The flight is less than an hour so you can’t expect much more than that. Crew were fantastic and nice during our brief interactions."
Cons: "No WiFi, no snacks because of the bumby ride"
Pros: "Efficient boarding."
Pros: "It got us to London. My bags were quickly available."
Cons: "The seats were SO. UNCOMFORTABLE. I didn't sleep at all and have a headache because of them. Absolutely atrocious. The food was meh. One of the flight attendants was so rude I dreaded every time she headed over. I'll be flying with Delta in the future."
Pros: "Professionalism. Didn't like the layover but the second part ofthe flight went smoothlythe pilot made us feel safe and relaxed pointed out the light show on the left. Which was a lightning storm it was beautiful. And we got to little rock safely"
Cons: "UA supervisor literally said, “It’s not our fault so now hotel assistance and you have to leave airport. When I asked what we should do since all the hotels were booked he said, “You can go anywhere you want to go but you can’t stay here.” Callous, uncaring, worst experience since I was in Desert Storm!"
Pros: "Everything was wonderful thank you so much"
Pros: "Layout of plane good for walking. ATL gate agents 5-star, all other staff horrible. Drunk passenger vomited in aisle (SFO to Auckland) & got vomit in my hair. Nauseated entire 12 hour international flight & flight attendant refused to move me. Couldn’t eat because of vomit on me and around me, flight attendant said, “it’s perfect, I sprayed it.” Unbelievable!!! Do not recommend United Airlines."
Cons: "Drunk passenger vomited on me (SFO to Auckland) and female Asian flight attendant refused to move me even though plenty of cabin space available. Unsanitary condition called for empathy and United failed to deliver..."
Pros: "Professional people/crew"
Cons: "Incredibly small seats from a small plane"
Pros: "Flight crew was polite"
Cons: "Took forever to board and exit the plane"
Pros: "The staff was very nice and the flight was smooth."
Cons: "Ok we have two units at Crescent apartments to clean so please meet us there."
Pros: "I was separated from my 4 year old and 7 year old children as well as our husband. We bought our tickets together but we're out on 4 different rows. I asked flight attendant for help and she was rude. She talked to my husband who was further in the back and came back and told everyone it was ok for my kids to not be with their parents because my husband said it was ok. It was not ok, it was awful. After I started crying someone finally traded spots. But I didn't like that my husband's wishes over Road mine, it was misogynistic and she was a woman, a very condescending women."
Cons: "That our family was separated. That the female flight attendant talked down to me in a misogynistic way"
Cons: "We didn't even make our flight because our previous Delta flight was late getting in... fummy thin was that the United flight to Redding was running more than 30 min behind schedule and they said they would not put out bags on the plane. They would have had 35 minutes to do so."
Pros: "United did a great job keeping us informed of where the plane was and why we were being delayed. Only 15 minutes late. But staff explained why and I think this helps ease people's anxiety. Inflight wifi was awesome!"
Pros: "Boarding process was quick"
Cons: "Should serve food on flights over 4 hrs"
Pros: "Everything was god!"
Cons: "Except the wifi, but it's ok!"
Cons: "No communication. Staff at desks were not friendly or helpful. There was no delay yet we still managed to almost miss out connecting flight"
Cons: "It was not a good experience at all. Honestly, I wanted my money back. I sent United this letter, but no one is gotten back to me yet. Hello, my name is David Larkins. I have had literally the worst airline experience of my life today with United airlines. With confirmation number BS2EL9, my flight was set to go from Atlanta to Burbank, with a connection in San Francisco. The flight from Atlanta was delayed about 10 minutes, however, they assured us that we would arrive in San Francisco at the correct time of 9:39 AM with enough time to get to our connecting flights. They lied. Whereas we did arrive in San Francisco at around 9:39 AM, the plane taxied for approximately 15 or more minutes before letting anyone off of the plane. Still, I ran to my connecting flight before it left the runway at 10:10am. However, I was not permitted to step onto the plane by the fellow at the gate at the time. He told me that because boarding time was over at 9:55a, he would not let me step on the plane even though it was still on the runway. I was upset. I went to customer service and explained my situation to them. Speaking with a girl named Krystin S., I explained that I really needed to get to Burbank on time, before 2 o'clock. Today, I had a final for school, a meeting, and interview with a job, and I had to drop my dog off at the vet for an appointment which costed around $150. Krystin told me that there was nothing she could do, and offered me only a meal voucher. I was offended, and declined the voucher. I then spoke to customer service and they told me there was nothing they could do after informing me that the flight that they switched my flight to was delayed yet another hour and I would not arrive until 350pm. This is absolutely unacceptable, and I need a remedy. Far larger than a simple meal voucher. I have lost more money by missing my flight to Burbank because of the Atlanta airport lying to me then the flight was even worth. Also, I requested to speak to someone, but the representative on the phone said they didn't have a phone number to speak to anyone which adds to the cumbersome nature of this issue. Please contact me back, as soon as possible. I'm very upset at the situation. David Larkins"
Pros: "crew was mostly friendly"
Cons: "my flight was delayed 3. 5 hours... we boarded and we had to deplane. I'm still in the terminal with no clear indication of when I will be able to go home I might be more understanding but, my flight here was also delayed 4 hours"
Cons: "The staff member in the boarding gate was very unorganised she was announcing incorrectly two times , which make the passengers confused. Leg room inside the flight was to tight."
Pros: "I appreciated the seat assigned to me was directly behind first class; gave me more leg room."
Pros: "The trip TO the United States was bearable."
Cons: "This flight was a complete disaster. I ended up b=on a different flight to Newark, as my flight to Chicago got canceled. Then that fight was unable to land, so I spent hours in baltimore, and missed my connecting flight to Brussels. By the time I finally arrived, 4 hours late, to Newark, I had to spend 2 hours in a line to get re-book, for a flight the next night. I was compensated for all this mess with a $10 food voucher, and had to get a cab from the airport to the closest and cheapest hotel. My flight to Brussels was uneventful, save one rude flight attendant, and I got to school a day late."
Pros: "The staff was very friendly seats so close together that when the person in front of my lean her seat back, it crunched my knees and I am inky 5'10. Gonna try American and Delta"
Pros: "The snack was different than most airlines. It was a really big cream filled wafer. Went well with my coffee."
Cons: "At no fault of the airline, the guy sitting next to me was absolutely funky. By the end of the flight I was dizzy from holding my breath..."
Pros: "Nothing really"
Cons: "A/C was not working and hot air was blowing so the whole flight felt like we were in a sauna. Everyone was sweating, children crying. Called the flight attendant and no explanation other than "we know" but sounded more like "not our problem, deal with it". They should stop saying "let us know if there is anything we can do to make you comfortable". Meaningless. United and most US airlines really need to take a step back and figure out what's there vision of service. Most of them are in deep trouble, you can tell by how dissatisfied most of their employees are. How about bringing some top notch foreign airlines to compete?"
Pros: "Smooth as silk!!! On time and my flight attendant was super attentive helping with fitting in all the carry on bags in the overheads."
Cons: "I did not like the idea of having passengers wait so long to board the plane. I already had a stressful day before arriving the airport and did not need any more delays."
Cons: "Our flight was delayed so our connecting flight was cancelled what a terrible experience."
Pros: "I hadn't been on a United flight in quite some time but gosh this flight was awesome. Very comfortable lots of overhead bin space even had in flight entertainment. Would love to start back flying United more frequently"
Cons: "I truly have no dislikes so I can't come up with 50 characters I don't think"
Cons: "If we had followed the gate agents directions, we never would have made it to Denver- now we are still trying to get to Durango the next day"
Cons: "Not enough space to sit at the gate. There's been a trend lately to start checking all carry on bags due to space, but then you get on the plane and there's PLENTY of overhead space for your carry on."
Pros: "From beginning to end the flight and people were wonderful. I did plan ahead for delays preregistration for a lot of things and used the United app to stay inform. This first impression was truly a good one."
Cons: "No complaints"
Pros: "On time; uneventful flight. Perfect!"
Cons: "Instead of pretzels they handed out ranch flavored items; I have food allergies to seasonings. I prefer just plain pretzels"
Pros: "I like the friendliness of the crew and trying to do the best to make our flight comfortable as possible. The plane was very big&nice. By S.K"
Cons: "I didn't like that i didn't have much leg room &scrunched in a three seater.And my ride home was a lil bumpy i guess due to the weather."
Cons: "I didn't like how my flight was cancelled only MINUTES prior to boarding time. I signed up for text alerts and received NONE about the trip cancellation. I had to rebook my flight for the next day meaning I slept at the airport. US airways had to change my flight to using Delta airlines since that was the soonest upcoming flight and they never sent me the email promised with my new itinerary, my boarding pass didn't say my gate number but they verbally told me which one it will be. Come to find out, they gave me incorrect information and I had to run to the correct gate so I could be on time. Worst experience I ever had."
Pros: "Sorry, it! S not just United, but plane travel has now become a cattle call. No legroom, nickel and dimed for everything, the padding of flight durations to try to ensure on time arrivals, etc.... if I have to travel by air - I will use southwest Airlines - which I cannot believe I would ever say."
Cons: "The entire experience - excluding the sevice provided by most of the team. It isn't their fault."
Pros: "All of the United personnel were pleasant, professional and very helpful. The connectivity for my devices at the boarding gate was an excellent idea."
Cons: "The seat on my return flight from Chicago to Atlanta was extremely uncomfortable. Also the charging ports at my chair in Chicago would not work."
Pros: "Great ticket price, friendly staff, relaxing flight, clean plane, fast travel time, smooth landing, free snacks n drinks"
Cons: "Food & drink on plane is expensive. No free tv/movie offers on plane"
Pros: "Hated it. No personnel for guidance or help. The One employee there was rude and non communicative Changed carousels without notification. My luggage ended up in another section of baggage and I had to walk in search occur helped by some foreign travelers from a different United flight."
Cons: "Baggage retrieval. Confusing. Rude employee. Unhelpful. My husband circled the airport 4 times while I hunted down my bag and found it in a different location. It was a horrible experience."
Cons: "I was in the last group boarding and the gate agent made me check my carry on bag. I explained it was important to me to keep my carry on with me on the plane. Instead of helping me make it work I was forced to check it at the gate. Upon boarding, there were plenty of overhead spaces for my bag. There was then a mechanical failure, a fuel pump that was faulty. This is not anyone's fault or at all controllable, but the way things were handled was ridiculous. There was 1 gate agent for 2.5 hours handling everyone who needed to re book. In my case I simply needed to cancel my flight (because I had already missed my meeting) and needed to get my bag brought up so I could go home. I was told I needed to wait in line. So I waited for 3 hours. Then waited another 1.5 hours for my bag to come up from bag check. The agents there were not all that helpful or concerned about my experience yesterday whatsoever. I will likely never fly united again and I travel a lot. I will also likely express my dislike for united to anyone I can going forward. In one flight, one experience, you lost this customer for good."
Pros: "The leg space was great."
Cons: "The wifi never worked in either of the planes. There was mechanical failure and we were laid over in New Jersey for 3 hours. I paid $1200 dollars for two tickets that were suppose to fly us out to San Juan from Atlanta but a layover in New Jersey had to happen first. However the lay over ended up being 3 hours vs 1 hour and we missed a night in our hotel because of it. We landed in San Juan about 3 am and we took United flight from Atlanta at 3pm the afternoon before so we were beyond frustaited being that it was our Anniversary and all. So I will try not to fly United EVER AGAIN."