Pros: "Alaska airlines staff from checking in to flying set the bar in service standards. I have never been disappointed with their professionalism and will continue to use their services exclusively when I can."
Cons: "Alaska gate agents blamed us for our Supersaver tickets (that were not cheap) for the reason they had our young children sitting on their own in middle seats with strangers. It wasn't until I insisted it wasn't safe that they found a pair of two seats together so each child could be with a parent."
Pros: "Crew was very nice."
Cons: "Boarding was very hectic. This caused the plane to be delayed"
Pros: "Everything except ATL maneuvering nightmare. When I deplaned Delta I mistakenly got the Delta flight to Seattle gate info. OK. It turned into a very hard time after that just to obtain correct GATE location for ALASKA AIRLINES flight to Seattle. The mobile check- info was incorrect. Would have saved me the struggle to change terminals and ride escalators with luggage for what seemed like forever."
Cons: "The above"
Pros: "Attendants treat passengers with respect and a smile. A seasoned crew that worked hard the entire flight."
Cons: "Waited 30 minutes for a wheel to take me from Atlanta ticketing. Needed advanced boarding but by the time we got to E-34 the 3/4 of the Passengers had boarded. Which made my boarding more difficult."
Pros: "Flight was delayed 3 hours. But once it finally got in air flight and service was better than most. Fortunately we have a one day layover so we didn,t miss any connections like others on the flight."
Pros: "To arrive safe to vegas. The staff respectful and quick way to book"
Cons: "Been in coach"
Pros: "On board entertainment options"
Cons: "Limited complimentary snacks, only cookies for a 5 hr flight"
Pros: "Cleanliness, everything at my seat worked, staff were cordial and helpful, plane took off and landed on time."
Cons: "The cabin temperature was too warm. Otherwise it was a wonderful flight!"
Pros: "Smooth flight, no issues."
Cons: "Wi-Fi options"
Pros: "The planes were amazing so comfortable like a brand new car .."
Cons: "OMG scariest flight I had ever been on .... Windy and terrible weather . It’s like a free Mr Toads Wild Ride .. Thanks for getting us home in one piece !!!"
Pros: "One senior flight attendant provided exceptional and memorable customer service. She was extremely positive, professional and reached out to all passengers to ensure their needs were meet. I've been managing customer service experiences for 20+ years and the level of service she provided is invaluable."
Pros: "Checkin was a breeze."
Cons: "The fact I sat in a row with a 15month old little girl who could not say one word plainly. She yelled constantly and when her Mom would say no, she would start crying. Finally fell asleep thirty minutes from destination she fell asleep.?"
Pros: "Fan of the in flight complementary drinks, very friendly flight attendants (Rudy was fantastic) and plenty of space!"
Cons: "I didn't like hating to pay 7 dollars a shot for alcohol, nor wad I a fan of being charged 15 dollars for internet aaccess that was supposed to only cost ten, and was shotty the entire flight."
Pros: "Once we got on board, The service and flight attendants were great. I liked the snack options - fairly health and non-processed."
Cons: "The two gate agents were quite flustered by our 2.8 hour weather delay. When asked for information or options, one agent completely shut down and just stopped talking / answering questions. What the heck."
Pros: "I loved how we got there ahead of schedule by 20 minutes"
Cons: "For a 4.5 hour flight they didn't feed me or anything. Only a drink."
Pros: "Polite cabin crew"
Cons: "No forewarning that you need your own device and an app to watch movies. For flights over 4 hours, airlines should provide as a part of the cost of the flight, a meal."
Pros: "food and modern planes , service of staff is very good ."
Cons: "actually nothing"
Pros: "I like the fact that the airline had a very clean plane the flight was wonderful it wasn't a bumpy ride for the days that we flew didn't much like the layovers were too long took away from my time for my vacation so I didn't get the full benefit out of my vacation so I wish that they would offer a straight flight and I may consider Flying Alaska again"
Cons: "The flight from Atlanta to Seattle Washington the flight attendants were very nice except for when we switch planes and from Seattle to Honolulu the flight attendant was very rude that would play a factor if I fly with Alaska again but with that being said I don't think anything would be said to the flight attendants about their attitudes but it plays a big part in your Service"
Pros: "I enjoyed everything about this flight. Fantastic crew, entertaining and informative pilots, fantastic food and entertainment options-Alaska Airlines is the best! I plan on flying Alaska Air as often as possible! It was a 6 star experience!"
Pros: "The service"
Cons: "Flight was delayed"
Pros: "It was very pleasant, and the crew was extremely nice on both the flight there and back. Thank you!"
Cons: "There wasn't anything I disliked."
Pros: "It was early on arrival even. The pilot let us know what was going on all during the flight."
Pros: "Crew was sincerely nice. Breakfast was OK but a bit too simple for a 5plus hour flight. The entertainment system is a tablet you get in first class or you can pay for it in coach. Is loaded with many movies and tv shows"
Cons: "The seats in the first class cabin felt old and some have the cushions so worn that is like seating in a flat chair."
Pros: "No turbulence was felt during my flight"
Cons: "Food choices."
Pros: "They see you as you, not as just another customer."
Pros: "The crew was very pleasant. The flight quite smooth & even though we departed 30 minutes late, we still arrived 20 minutes early. Impressive."
Cons: "Boarding started 30 min late. Isle seat very uncomfortable much smaller underwear storage area."
Pros: "It is competitive with other major airlines in quality at a reasonable price."
Cons: "I blame unprofessional attitudes of check in counter staff as the reason for our lost bag. Entertainment required a download on own device, but was not well communicated and on board option was expensive to rent. Food seemed great quality, but I would y know because I wasn't about to pay the outrageous price."
Pros: "The service was great. Smooth take-off and landing. Comfortable and spacious seating."
Pros: "Great customer service"
Cons: "Connection flight was cutting it just a bit too close. It was a 30 minute gap."
Pros: "Crew members were very friendly and funny, gave us extra pretzels:) Also aircraft were new and clean."
Cons: "One of my travel mates got motion/air sick and was told by a flight attendant: 1) You need to go to the bathroom 2) You need to stay in the bathroom, even during landing She stayed in the bathroom for over an hour. My friend also cleaned up her own vomit in the back of the plane, was not offered any help or sympathy by the flight crew."
Cons: "Not enough gluten free options"
Cons: "When changing planes, my suitcase did not come with me"
Pros: "Flying with Alaska Airlines brings back the sense of how flying is an extraordinary, dignified experience, the feeling of back in the day you would give the pilot an applause for a smooth landing just like at a concert opera."
Pros: "Attentive staff. Generally clean. Smooth flight"
Cons: "Wish there was more complimentary meals. Though they did offer us free cheese plate due to Christmas which was nice!"
Pros: "Moved quickly and in orderly fashion served in the air timely manner"
Cons: "Cabin temperature was to hot and air vents did not work as well as other airlines. With so many on board the heat gets hotter over long periods of time Like with this 5+ hr flight"
Pros: "Charging ports were helpful"
Cons: "Flights attendant was rude"
Cons: "The wifi was ridiculously expensive and the free entertainment options were a joke. Add that to the fact that even without the flight being completely full we were all super tightly packed and the absent-minded crew it was a disappointing experience. Unfortunately this time of year there aren't really any other options to connect through to Juneau without going through two separate airlines."
Pros: "Food was close by."
Cons: "The chargers in the chairs didn't work."
Cons: "Having to leave the empty set I sat in the whole flight for the landing Was there something physically wrong with the seat? Or just "policy"? I figured it was just unsold but what do I know?"
Pros: "Funny flt attendant"
Cons: "Flight was late"
Pros: "The over all experience was great!! The only drawback was the connecting flights were so close we literally had to run to the gate and they had already begun to board the plane. But we made it, just was very stressful."
Cons: "The close connection flight times."
Pros: "Seats and service is great in business class"
Cons: "Longue could be better in Seattle"
Pros: "Excellent service. Boarding was easy and letting those in the backboard first was useful."
Pros: "Easy boarding , smooth flight , nice flight attendants"
Cons: "Take off could have been better. It was delayed, but pilot helped resolve the problem; so, it was fine."
Pros: "Crew was very nice"
Cons: "They could’ve offered free snacks instead of only offering items for purchase."
Pros: "Crew was above and beyond. Really helpful and kind."
Pros: "Gateway clean. Wheelchair assistance was helpful, and friendly Flight attendants were courteous"
Cons: "- Tiny bag of pretzels seems cheap for a $600+ ticket. - HATE, HATE, HATE the charges for the first and second checked baggages!! I stopped using UA over 7 years ago because of these charges that came when gas prices were high and never went away. Always use Southwest whenever possible. Cheaper!"
Pros: "Good crew, good and safe flight. Thank you!"
Pros: "The seat for United First is really comfortable and the in-flight dinner for the route was pretty good."
Pros: "Safe flight. Thank you!"
Cons: "Very small screens, poor service when flight was delayed from boarding hostess"
Pros: "Efficient boarding."
Pros: "The seats were comfortable with adequate cushioning."
Cons: "The drinks served in plastic cups were tiny."
Pros: "Flight was short so I I did not get too involved with crew, men had smiles and hellos not so with females. Maybe they get too much stuff from other passengers but I was a little surprised by it. I haven't flown in quite a while but I don't remember that bad attitude. Drink service was good with snacks."
Cons: "There was no food, entertainment and seats are not that comfortable for a person with back problems. Female flight attendants are not so much in the friendly skies"
Pros: "Not many passengers on plane."
Cons: "Three hours late taking off."
Pros: "Flight crew was polite"
Cons: "Took forever to board and exit the plane"
Pros: "The staff was very nice and the flight was smooth."
Cons: "Ok we have two units at Crescent apartments to clean so please meet us there."
Cons: "They took so long to open the doors almost mis my connecting flight"
Pros: "United did a great job keeping us informed of where the plane was and why we were being delayed. Only 15 minutes late. But staff explained why and I think this helps ease people's anxiety. Inflight wifi was awesome!"
Pros: "Smooth flight esp getting people in and out"
Pros: "The crew"
Cons: "Delayed leaving PSP. Delayed landing at SFO. THREE AND A HALF HOUR delay leaving SFO!!! FINALLY landed in RDD at 7:30 PM!!! Rental car counter CLOSED AT 5:30! STRANDED AT AIRPORT TIL AFTER 9 PM, when hotel shuttle could come get me! Missed seeing my mother, who is in a Skilled Nursing Facility here -- THE ENTIRE REASON FOR MY TRIP! And now I can't see her this morning either, because I have to take the hotel shuttle BACK TO THE AIRPORT to pick up the rental car that I PAID IN ADVANCE TO RESERVE BEGINNING YESTERDAY!!!"
Pros: "Good crew."
Pros: "The flight was smooth"
Cons: "The flight didn't offer PDE"
Cons: "It was not a good experience at all. Honestly, I wanted my money back. I sent United this letter, but no one is gotten back to me yet. Hello, my name is David Larkins. I have had literally the worst airline experience of my life today with United airlines. With confirmation number BS2EL9, my flight was set to go from Atlanta to Burbank, with a connection in San Francisco. The flight from Atlanta was delayed about 10 minutes, however, they assured us that we would arrive in San Francisco at the correct time of 9:39 AM with enough time to get to our connecting flights. They lied. Whereas we did arrive in San Francisco at around 9:39 AM, the plane taxied for approximately 15 or more minutes before letting anyone off of the plane. Still, I ran to my connecting flight before it left the runway at 10:10am. However, I was not permitted to step onto the plane by the fellow at the gate at the time. He told me that because boarding time was over at 9:55a, he would not let me step on the plane even though it was still on the runway. I was upset. I went to customer service and explained my situation to them. Speaking with a girl named Krystin S., I explained that I really needed to get to Burbank on time, before 2 o'clock. Today, I had a final for school, a meeting, and interview with a job, and I had to drop my dog off at the vet for an appointment which costed around $150. Krystin told me that there was nothing she could do, and offered me only a meal voucher. I was offended, and declined the voucher. I then spoke to customer service and they told me there was nothing they could do after informing me that the flight that they switched my flight to was delayed yet another hour and I would not arrive until 350pm. This is absolutely unacceptable, and I need a remedy. Far larger than a simple meal voucher. I have lost more money by missing my flight to Burbank because of the Atlanta airport lying to me then the flight was even worth. Also, I requested to speak to someone, but the representative on the phone said they didn't have a phone number to speak to anyone which adds to the cumbersome nature of this issue. Please contact me back, as soon as possible. I'm very upset at the situation. David Larkins"
Pros: "Staff was courteous and kind, very professional."
Cons: "Small snack"
Pros: "Everyone working the flight was wonderful"
Cons: "United, once again, was late and delayed."
Pros: "Very uneventful, which is provably a good thing when you just want to get to where you want to be. Service wa excellent."
Cons: "Everything for a fee."
Pros: "Comfy and we always fly united. Great experience"
Cons: "On the way back we had turbulence but that isn't anyone's fault."
Pros: "This regional airplane was extremely comfortable! The flight was comfortable and the crew was very helpful."
Cons: "I wasn't too excited that the in-flight entertainment quit working about five hours in, but the crew did their best to remedy the situation."
Cons: "The staff member in the boarding gate was very unorganised she was announcing incorrectly two times , which make the passengers confused. Leg room inside the flight was to tight."
Pros: "I appreciated the seat assigned to me was directly behind first class; gave me more leg room."
Pros: "It got to me to Atlanta fine. But going back to Newark was a nightmare."
Cons: "When I checked in at Newark, I upgraded my seat from 22 B to 7B for $55. I also paid $25 for my small piece of luggage. I was told there may be a lot of suitcases and it was better to check it. When on the plane, a stewardess came up to me and asked to see my boarding pass (which was scanned when I got onto the plane.) I gave it to her and she never returned it to me. I get an EMAIL while in Atlanta, saying my seat on the flight was canceled because I was a NO SHOW on the 27th to go down to Atlanta. I had the receipt of my seat upgrade, my receipt for the checked luggage, and the tag on the luggage. I called United who said I wasn't on the plane. After a long conversation, she said she fixed it. I get to the Atlanta airport on 10/31, and I was not in the system. I had to get a supervisor and they said my seat was gone and I may not be able to get back to NJ that day. After the agent called United Headquarters, they finally got me on the plane. I was told once again I should check my luggage and shelled out another $25. I then get to the gate, and the agent at the gate was asking for 10-20 people to check their luggage for FREE. That was it for me. I will not fly United again, and have already requested that my Executive Admin's not use United and use other airlines when they book business trips because I would hate for anyone to have to go through what I did. I am 44, have been flying since I was 5, and have never had anything like this happen and don't want it to happen to anyone else I know. I was disgusted by the whole situation."
Pros: "Flight was on time departing and very early for arrival."
Cons: "Boarding agents and cabin crew didn't convey a friendly tone. Multiple announcements made about keeping the boarding lanes clear and roller bags needing to be checked though some space in the overheads remained available. A full flight in the same plane from Denver seems to have plenty of overhead space, but a full plane leaving Atlanta runs out early?"
Cons: "In general, all the crew and counter people are not able to say "good morning" or smile, besides a delayed flight made a really bad experience"
Pros: "On time, even arrived early. Nice, clean plane. Good experience."
Pros: "The people were friendly and everything went smoothly even with a little computer malfunction they got us in the air on time. Thoroughly enjoyed the the experience."
Cons: "We had no complaints."
Pros: "People were nice."
Cons: "Nice and calm."
Pros: "Everything went to well."
Cons: "Couldn't be more better."
Cons: "I was put on wrong flight and arrived 4 hours after scheduled landing."
Pros: "Fast easy boarding. Friendly crew. Attentive pilot."
Cons: "Hot stuffy plane. Hardly any air circulation. Also we were given the last few seats on the plane which you cannot recline."
Cons: "Our flight was delayed so our connecting flight was cancelled what a terrible experience."
Pros: "Very little"
Cons: "The flight attendant at the door when boarding didn't smile or say anything to me, I was the one that greeted her!! Plus she was the same the whole flight like she had somewhere better to be!!"
Pros: "The crew was polite."
Cons: "The flight was delayed over and over again and then when we got on the plane we had to wait a very long time to take off. The entire flight the air conditioning barely worked and it was extremely hot while we were stuck waiting to take off. No explanation or apology from any crew about the air."
Pros: "Organized boarding"
Cons: "Did not allow our emotional support dog with the letter our doctor had written. Was told it needed his license number. It is no longer required! The letter is good with 2 other airlines which we travel on frequently."
Pros: "I liked all of the notifications."
Cons: "Not enough space to sit at the gate. There's been a trend lately to start checking all carry on bags due to space, but then you get on the plane and there's PLENTY of overhead space for your carry on."
Pros: "Being upgraded"
Cons: "Nothing was bad"
Pros: "The boarding process was very simple and the crew was friendly."
Cons: "There are great entertainment options for in flight viewing, but there is no warning ahead of time that additional applications have to be downloaded in order to use them. At 30,000 feet it is impossible without paying for wifi. Also, I was actually looking forward to the little snack sized peanuts. Instead, you're given a salty trail mixed something that's seasoned very heavily. It just made me want to sneak water from the drink cart rather than curbing my hunger."
Pros: "you guys have tvs in the headrest and its spacious in the seating area. you all treated me way better than spirit airlines!"
Cons: "I had asked for help for when we landed in Houston to get to my conecting flight. The attendant was nice enought to arrange it, but when we landed and I introduced myself to the person with the wheelchair, he made me feel bad enough to walk to my conecting flight. Anyone traveling, paying for the services of the airlines should not be mafe to feel ashamed to ask for help."
Pros: "The crew was very informing and they fly attendants were very polite"
Cons: "Once we arrived Ohara airport this went from bad to worse. The plane arrived late and the we sat in the airplane for over 2hours because of repairs being made. I feel like the crew cold have been more forthcoming about what was happening it took at least .30min before we were told anything. After sitting on the plane for over 1 hours they finally move us to a new plane to board all over again it was very unorganized ."
Cons: "everything else"