There were complications with my flights boarding in spokane and my secondary flight was changed without my consent to one that boarded at the same time as my first flight let me out on the opposite side of the massivr layover airport. It was only because an employee saw my struggle and confusion and hooked me up with a ride that I even made the flight dispite delta's best efforts. My TV's headphone jack on my first flight was also busted which sucked to find out after buying headphones on the flight. About halfway through the flight one of the attendants moved me to a seat with a working TV. Long story short Delta as an airline was terrible but their employees did their best to help me with what limited options they had to work with.
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Cons: "No mechanical failures or delays would be nice"
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Cons: "Food offered in first"
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Cons: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Cons: "The coffee could’ve tasted better."
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Cons: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Pros: "Crew was great. Always attentive to needs of the passengers."
Cons: "Can't really think of anything unless you can shorten the flight!?!"
Cons: "Two bags delayed between JFK and MSP."
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Pros: "On time, smooth take off and landing."
Cons: "More seat space"
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Pros: "Crew was great"
Cons: "Hot in the plane and the landing was uncomfortable"
Pros: "staff was friendly and very attentive to my needs."
Cons: "The area in the back of the plane by my seat smelled like dirty feet."
Pros: "WiFi and Entertainment"
Pros: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Cons: "The person next to me"
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Cons: "This was my worst EVER airline experience. It was delayed 27 hours and the snow was not the only problem. When we finally got on board a plane we sat on the runway for over two hours - then they FORGOT to load the luggage!!!"
Pros: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Cons: "There was no Christian music on the music section."
Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Cons: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Cons: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "Everything went fast & smooth"
Cons: "No leg room"
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Pros: "We arrived early, great flight."
Cons: "We had to wait at customs about 30 minutes because we were early!"
Pros: "Very quick boarding process. There was no entertainment so I couldn't rate that."
Cons: "There should be a N/A option if there is no entertainment available."
Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Pros: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Cons: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Pros: "Movie selection was great!"
Pros: "Delta flew their way back into my heart this time around"
Cons: "Seats are so tight so uncomfortable"
Pros: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Pros: "The aircraft was new and most flight crew were nice."
Cons: "Way too many useless announcements by the copilot and the lead flight attendant. Keep it short. Don't get back on once you put the mic back. And how about announcing th baggage claim carousel if your going to interrupt as much as you did."
Pros: "Entertainment system was good, great crew, great food, great service"
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."
Cons: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
Pros: "Boarding was quick and well organized. Crew was friendly."
Cons: "By the time the snack service was completed, the plane was already descending and the crew had to pick up the service items before people had a chance to finish."
Cons: "App continued to crash. Couldnt watch movies."
Cons: "The delays due to software"
Pros: "All was good"
Cons: "Nothing to complain about."
Cons: "There was a 1.5 hour weather delay."
Pros: "Entertainment options were great"
Cons: "Crew (one member in particular) was rather short and rude to passengers who may have been unaware about the device holders on the back of seats. These are new for some. Use it as a teachable moment."
Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Pros: "Second flight had more comfortable seating in comparison to our first flight."
Cons: "I will never, ever book with Kayak again"
Pros: "Customer service"
Pros: "Plane was a little bigger from Grand Rapids and they moved us around to balance the plane and a lot of us got better seats."
Pros: "Busy but kind stewardesses"
Cons: "Please offer another snack option besides carboard flavored pretzels."
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Cons: "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"
Cons: "Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed."
Pros: "Nothing about the flight we screwed around before takeoff, in the air as well as on the ground. Wasted an hour and a half, missed my connection"
Cons: "Seat was uncomfortable, no entertainment, barely a snack. Sadness."
Cons: "A two-stop flight turned into a three-stop flight and lost connecting flights!"
Pros: "This is such a quick flight, and the staff made it quite easy."
Cons: "My in Flight Wi-Fi did not work. Not a huge deal, because it's such a quick flight, but it is a little Annoying, and may have just been a bad day for the system."
Pros: "On time, not completely full, good staff at gate & on plane"
Cons: "All good."
Cons: "Tight seating"
Pros: "Very comfortable, affordable, nice staff! On time. Will fly AA again."
Cons: "The desk people were aggressively unhelpful when I asked for advice on getting a jacket back that I had left my previous flight (less than an hour earlier). They treated me with derision and ridicule because my previous flight was with a different airline, an airline that is closely enough associated with American that they booked me on an American flight. It should have been possible to at least talk to someone that could address my situation but now I'm stuck with the likely loss of something important to me and a strong dislike of American airlines. I'm probably just salty because it happened yesterday though. I'll get over the jacket eventually and probably fly with American again. But I will always resent them."
Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Pros: "The touch down at MSP. Was sitting over the wing and barely felt it."
Cons: "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."
Pros: "Reliable and efficient."
Cons: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
Cons: "Made me check my carry-on because they claimed the bones were full and they weren't. Not even close."
Pros: "Perfect quiet comfy flight"
Cons: "New cheap fare is honestly offensive trash."
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Pros: "Smooth at GRR. A little Delay in CLT. It was a good experience because we weren't on a deadline to be somewhere."
Pros: "Fairly regular updates from Captain, approx every 15-30 minutes. Flight attendants were ok, performed duties as expected. Announcements were difficult to hear over sound system. I don't know if Captain and the flight attendants were soft-spoken, or if the volume was not turned high enough, but I could hear less than have of what was said over the audio system."
Cons: "On the plane for approx six hours. Sat for two hours at the gate, then another hour on the tarmac. Would have been more bearable, but AA's seats are sooooooo close together, that there is nowhere near enough room to stretch legs when weather causes delays. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Cons: "it was an hour late"
Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "Flight was on time, and arrived about 1/2 hour early into MPS!!"
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Cons: "Budget Rental, OMG 55 min wait in the parking lot before some would check myself and several other renters. NEVER use budget again. Its not that they were understaffed. I saw Budget employees standing around doing nothing. On a side note the inside of the car was coated with a white cleaning solution, windows were dirty, and windshield fluid was empty."
Pros: "Enjoyed the flight"
Cons: "My flight was canceled."
Cons: "Crew didn't smile much."
Pros: "This one at least flew off the runway soon after closing its doora"
Good, budget friendly option. Snacks and drink weren’t included which surprised me. Clean, comfortable, and on time though.
The main flight attendant sounded annoyed and rushed every time he came on intercom. Take off was very bumpy and it continued for several Minutes and no One on crew ever acknowledged it or told us to Expect it. It was very disconcerting. Staff felt unprofessional. No cheerful goodbyes when deplaning.
Everything was actually very good except for the fact that they delayed the flight 3 times for a total of 4 hours when the flight was supposed to be at 8:30pm. So that made for an extremely late landing (2.5 hour flight), and if we had the wrong rental car company, we would have missed our rental checkout time.
Flight delayed 1.5 hours.
Worst plane ride ever. So uncomfortable and it ran late was just not a great company for us
Pros: "Crew was nice"
Cons: "Complementary waters atleast and boarding on time"
Pros: "Nothing everything was smooth"
Cons: "Nothin g"
Cons: "I tried to cancel this trip but was told I would have to pay more in order to receive a refund. Very disappointed customer as I have traveled with Allegiant many times and the one time I try to cancel my flight, I’m told I have to pay a fee which was more expensive than the actual price of the ticket. Waste of money."
Cons: "Pathetic rationale for delay"
Cons: "$50 bag fee for small carry on is punative."
Pros: "The crew"
Cons: "Very bumpy from take off thru first half of flight, though this wasn’t anyone from allegiant’s fault, just scary!"
Cons: "I booked two tickets at the same time through kayak and was assigned a seat not next to my son! Because the flight was fully booked there was no ability to rearrange seats."
Pros: "The crew was fantastic!"
Cons: "I wish there was at least a free beverage."
Cons: "Seats are uncomfortable after about 40 minutes. Very cramped."
Pros: "Allegiant is a Budget airline. Good fares and great service. Nonstop service to less traveled destinations"
Cons: "Nothing for the price."
Pros: "The crew were very friendly."
Cons: "the seats were pretty uncomfortable, that was my main problem with the flight."
Cons: "Built in headrests on the seats."
Cons: "Be on time"
Pros: "Everything was perfect. New plane, super clean!! Even though the seats don't recline, they're still quite comfortable. I love how wide the aisle is...people have plenty of room to move around."
Pros: "loading was smooth, departure was a bit early, arrival in Cedar Rapids was about 30 minutes early!!"
Pros: "Crew was very pleasant and professional"
Cons: "Super rude personelle"
Pros: "Non-stop flight at a reasonable price"
Cons: "Food choices are very limited"
Pros: "Timing was good"
Cons: "Not a glass of water was offered. Who wants alcohol in the morning?"
Pros: "Passengers were fun"
Cons: "Need entertainment"
Pros: "Crew was friendly, seats were very tight. Have to pay for water."
Cons: "The ground crew got something stuck in the snow and we can't get off the plane because of that."
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Pros: "Keep the free snacks and drinks, NA or soda, I really just miss the legroom (nearly 6’ tall) and cushions, a chair that can ease back a bit. All airlines do this but you are worse than frontier, the major carriers have skimped but not like this."
Cons: "3 hour torture chamber. When she said it was their goal to make us comfortable, but more importantly to keep us safe I snorted laughter. It was a bit better and a lot shorter than the dark passage"
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Pros: "Departure was on time and arrival was a little early! Nonstop flight was great!"
Cons: "Seats are a bit cramped and their is no pocket on the seat back to put your water bottle or book"
Pros: "Cost of tickets, airport locations-and more convenient travel utilizing smaller airports."
Cons: "Baggage fees are outrageous, no complimentary amenities or refreshments. Flight attendants were rude in asking parties to return to assigned seats, while there were several completely open rows towards the back, (no obvious or explained reason aside from "assigned ticket seats" that they should remain empty. Families or companions could have traveled together- seemed unnecessary to prevent this, only gain noticed was Flight attendants satisfaction at denying seat relocation."
Pros: "Everything was good"
Cons: "Could of had more selections on the flight for snacks"
Pros: "The price."
Cons: "The customer service. The plane breaking down and causing a 2 hour delay. The lack of compassion from the flight crew. The fact that the seats don't recline. The fact that our baggage was $222 one way."
Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."
Pros: "Direct flight, low price"
Cons: "Paying for a seat. Uncomfortable seats"
Pros: "Good for Domestic travels"
Pros: "the fare"
Cons: "the service - departure gates completely understaffed, no allegiant gate agent or staff in sight, only subcontractors and 2 that had to run 4 gates. Flight itself was fine."
Pros: "We eventually got to Las Vegas."
Cons: "Everything. Spend an it make and book with someone else."
Pros: "Crew was amazing & child friendly."
Cons: "I paid more to be upfront so I could get off plane faster but there was no room in overhead because people had put their carry on and personal items. I also didn't like that drinks weren't complimentary, especially beings that it was a 3 hour flight."
Pros: "The crew was exceptionally friendly and helpful."
Cons: "Seats don't recline."
Pros: "I liked how friendly the staff were and how everything was done on time."
Pros: "Quick easy flight"
Cons: "Plane was dirty and old. Was nauseated on both flights."
Pros: "It's really annoying to stand in line, get to the attendant and then be told to step aside and download an app for your phone and check in (and especially check bags) that way. I don' know the security or privacy of that app, plus it is just tedious and annoying."
Cons: "Seats on Allegiant are terrible, and charging to print out a boarding pass is awful. Charging for water on a flight where you have no other options for water should actually be illegal. Shame on them for that."
Pros: "Excellent flight! Down side no wi fi connection and no Internet, you must buy all food and drink but hey for cost of the trip worth it!"
Cons: "No internet or wifi"
Pros: "Smooth and easy flight."
Pros: "Smooth landing!"
Cons: "Late 30”"
Pros: "It was turbulent without warning"
Cons: "Delayed from another flight but this crew tried their best to get us up in the air"
Pros: "Better comfortable seats. And snack options"
Pros: "Respect and support"
Pros: "Crew was good. Could watch movie on phone. Arrived early."
Cons: "No seat back entertainment. Didn’t offer lunch options, just snacks. Barely made it to boarding due to previous United flight being delayed. Appearently, since we arrived early, was no staff at gate so couldn’t de-board."
Cons: "There’s a guy cree that is rude."
Pros: "Easy going all the way"
Cons: "Having to run from one side of Denver International to the complete other side"
Cons: "The flight was delayed for a half hour. No one announced anything about the delay until we were almost leaving. It would have been nice to at least share what was happening and when we could expect to leave. Delays are always frustrating but especially so late at night and when no information is given."
Pros: "Standard, quick domestic flight home. Nothing special."
Cons: "I paid for power, entertainment and dinner and I got none of that. My legs were FAR too long for sitting there. I am a disabled vet, the whole trip was PAINFUL."
Pros: "Not much."
Cons: "The flight was more than half empty and instead of allowing customers to move forward to the “premium” seats, the flight crew keep everyone all bunched up in the back of the plane. It would have been a nice customer service gesture to allow people to move forward. And, hey, maybe next time people would have bought those seats if they could have experienced them. Guess I should have felt lucky to remain on the plane and not get punched in the face..."
Cons: "In both airports I was wheeled to gates and left in the way of people coming and going. I tried to get the attention of airline employees and when I did they told someone else and so I sat for between 40-60 minutes."
Cons: "Flight attendants were rude."
Pros: "Crew very good"
Cons: "Seats not very comfortable"
Pros: "Short flight so not all questions applied"
Cons: "Too small seats"
Pros: "We landed safely"
Cons: "Delayed 2 hours."
Pros: "Was clean and nice"
Cons: "Everything was good"
Cons: "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
Pros: "Left early and arrived early"
Pros: "United had gotten the idea that they should charge more for their flights. They've done it by inventing a new "basic economy" class which costs just what it used to cost to fly economy, only you don't get to pick your seats, don't get to bring a carry on, and can't check in for your flight without one of their staff verifying your personal item isn't secretly a carry-on."
Cons: "Being treated like a third class citizen because I'm poor."
Cons: "I wish I knew I couldn't bring my carry on with me!!! United is always finding ways to screw the passenger's experience. I have a wedding to go to and needed my small duffle carry on with me and because I got a "basic economy" ticket, this was not possible. Some forewarning of this insanity would have been helpful! Really so annoyed!"
Cons: "Many delays I can't believe you're making people pay now $25 to check Carry on bags. That makes me want to use Delta every single time"
Cons: "We were three hours late due to poor planning"
Cons: "Delayed. Missed connection. Happens too often. Moving my business to southwest."
Cons: "Let's see my seat did not recline. The stewardess bumped into me every time she passed. The flight attendant was wearing way way way too much cologne. They had no room for my carry on. The beverages took way to long. I could not use the Internet. You changed my flight time over and over and over I was supposed to leave at 5 I didn't leave until 10. I could not sleep because the flight attendants was wearing Christmas lights and they would wake me up and she keep bumping in to be be is she did not know how to walk in the isles. The cookie were stale. There was something in my cup so I could not drink my free drink. There's more. It was the worst flight I have ever been on."
Pros: "Prompt, organized boarding. Professional, pleasant staff."
Cons: "Flight was overbooked. My adult son and I had tickets to "see agent" and given seats together. But they'd also assigned his seat a another person, who was already settled. Luckily, there was a seat left, and both arrived at out destination. Their solution was to move him, even tho we were traveling together."
Pros: "Flight attendants were very nice. The plane was clean."
Cons: "The economy seats are TOO CLOSE TOGETHER. Attendants NEED to be more aware of the size of carry-on items and the amount each person brings onto the plane. People in the front 10 rows of the plane should not be putting their luggage in the back, taking up space so people in groups 3-5 have space to put their luggage."
Pros: "Roomy seats. Good leg room."
Cons: "Seat comfort is ok, they do not recline very much. You can only watch movies if you have an app on your phone or tablet."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Same as above"
Cons: "Same as above"
Cons: "Departure time changed at least six times. Gate and plane were both unbearably cold - passengers were all complaining. Departure gate at EWR was gross, run-down, and did not have working outlets."
Cons: "I purchase the economy plus seat, hoping to get some sleep. But, the seat did not recline at all! It was so uncomfortable that I could not rest. This was not worth the extra $57 I paid."
Pros: "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
Pros: "It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds."
Pros: "Crew was attentive. My seat was taken by someone else but crew helped me find another seat. (Which was fine by me). Pilot kept passengers in formed of weather conditions and bumpy ride."
Pros: "The staff on the plane were very good."
Cons: "The flight was oversold which apparently gave the employee at the gate a reason to be rude. Also the plane was freezing. People were pulling out blankets and covering themselves with anything available."
Pros: "That the plane actually took off and landed fine."
Cons: "Flight delayed almost 2 hours. I booked this flight on this airline as my previous flight on a different airline was delayed over 7 hours."
Pros: "Easy flight , no fuss no muss . Great snacks ."
Cons: "More seating area in the airport near the gate , flight itself was great ."
Pros: "Nowadays the gate closes 10 minutes before takeoff which really helps get the plane off on time as we can make connections. Some may not know this and find it frustrating. As a regular traveler I appreciate the move."
Pros: "Newer plane. Very nice staff"
Cons: "Floor around seat was dirty. Lot of exaggerated braking. Suggested a new pilot perhaps?"
Pros: "Boarding and deplaining went smoothly"
Cons: "Rear seats didn't recline and we're not as comfortable as other passengers"
Pros: "Nothing. The flight didn't exist."
Cons: "The flight was cancelled for aircraft maintenance with very little notice (waiting at the gate) and the next available flight didn't leave until the next day. Got put up in a $75 airport hotel room WITHOUT my luggage and was provided a $10 food voucher for meals. Are you kidding me??? So, I must pay for your problem? This was ridiculous and extremely inconvenient."
Cons: "Had to change plans because the septic line wasn't taken care of so the lines were frozen. The plane wasn't warmed up for us to board. We were told to exit the plane and go to another terminal but never explaned to take the shuttle . I took the Tran and had to go back through security and almost missed the plane. I was the last person to board. This was my 1st time traveling to that airport. No way to know that the Tran would require me to pass through security checkpoint again. Get better communication with people. The lady at the desk was just saying go to terminal A! They should have had a person directing all of us to go to the shuttle and bussed us to the terminal."
Pros: "Crew was friendly"
Cons: "No communication from flight crew as we circled. Also no communication of delays."
Pros: "Cheap ticket."
Cons: "2 hour delay, packed flight."
Pros: "Smooth flight on time, attentive staff, easy on and easy off, and bags arrived quick at pickup."
Pros: "Boarding and de-planing went great."
Cons: "The flight crew all wore strong perfumes, plus it was very turbulent. As a result, the strong perfumes really made me nauseated when the turbulence was bad."
Cons: "one hour late leaving"
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Pros: "Staff friendly enough"
Cons: "We were 3 hours late in taking off. It sucked only some people were notified about that vs text and email."
Cons: "The seats are not comfortable they do not recline and the headrests sticks out far. I had to work a 13 hr shift a couple hours after I landed and really would’ve appreciated at least being able to recline"
Cons: "The flight was overbooked due to switching to a smaller aircraft. When my family boarded the airplane, we went to find out that the row we were booked into seats (31) did not exist on this plane. The rows went to 30. My parents and aunt who are elderly had to wait standing at the back of the plane until the stewards found us new seats. Before we boarded the airline they announced that they were overbooked and were asking for people to voluntarily give up their seats. When we boarded the plane, there were about 8 stewards in training on the flight. If the airline had oversold seats on this flight, why were those training not held back for the next flight instead of making their customers wait?"
Pros: "The crew was very pleasant. I was sitting in row 3, which was great! But because the plane wasn’t full, many people who didn’t pay the extra $30 ahead of time to select seats were invited to move forward. Lucky for them, but kind of aggravating to me."
Cons: "I paid $75 extra to bring my pet onboard. I had to push her kennel under the seat, and she never made a peep. But babies are allowed to ride for free with their parents, and scream for most of the trip!"
Pros: "Every crew member was friendly and helpful."
Pros: "Flight was on time."
Pros: "All the Frontier employees were courteous and helpful."
Cons: "it is extremely cramped on these planes. Extremely. The seats seem to be made for someone who is 5'9 or under. Paying $30 each way for checked baggage seems very steep!"
Cons: "Check in was under staffed and not wild about a fee for carry ons."
Pros: "Price was great"
Cons: "I checked in online but still had to wait in line to check my bag. I think there should be a separate line for those who checked in online...just a bag drop. It might go quicker."
Pros: "The flight itself was fine after it started. Plane is new."
Cons: "It was $10 less than the next cheapest flight but the $40 per checked bag, $25 carry on and tried to charge $5 to $17 more per seat. No refreshments except to buy. Was late because people had to pay at the gate. One poor woman dealing with angry customers. Horrible airline. Will not flight it again because it is NOT the lowest cost, just deceptive about it...and late."
Cons: "Haven't left yet. Gouged on prices. Frontier can go die."
Pros: "I spoke with the clerk at the Frontier customer service desk in Denver about the baggage fees - she was no more welcoming than the baggage fees themselves. The exorbitant fee for a carry on was not disclosed anywhere online - I felt totally taken."
Cons: "Rediculous fees poor customer service"
Pros: "One of the ground staff really tried to be helpful."
Cons: "Frontiers cancelled flight cost us over 400.00 us. Supervisors were no where to be found. Excuse used was weather when reason was pilot strike so company could renig on any responsibility. Shame on you."
Cons: "Waited 40 minutes on the ground while we waited for our gate to open"
Pros: "Flight itself was fine."
Cons: "Delayed almost 3 hours, and an extra hour of the delay was because they didn't have enough flight attendants available. Over half of the Frontier flights leaving Denver that night were delayed by an hour or more. No snow or rain or wind to blame it on either, just poor planning and overall poor organization."
Pros: "While TSA made me late for my flight by 5 min after having arrived with more than enough time for any normal airport. They made sure I was on that flight and they were amazing! I would mark them down for the food and entertainment but it is a budget airline and I knew this going in. If you want a flight with the extras included you're gonna have to pay more for the ticket, so it all works out in the end to be the same. I upgraded to the package that included all my bags and seat selection and it was still cheaper than any other airline I looked at."
Cons: "This is not a reflection of Frontier but Orlando has been the worst TSA experience of my life and I am certain they have no idea what they are doing."
Pros: "On time"
Cons: "Luggage came out wrong carousel so was lost until I found. And I was not told I would be charged for carry on luggage."
Cons: "Seats were uncomfortable, not being able to take a free carry on snd it took a long time for lauggages to come."
Pros: "Flight didn't get delayed 3xs and 3 hrs like last time I flew Frontier."
Cons: "They changed gates only announcing it once - which I did not hear - and I nearly missed my flight. Others did!!! Extra charges for everything is "bait and switch"...."
Pros: "My God what an excruciating 3 hour endeavor. Kicks, screams, and all in the awful pitch of a little brat. Kid wouldn't sit down and wouldn't shut up. Flight was full so when I asked to move there were no other options. In all of the flights of my life, by far the worst experience."
Pros: "The crew was very nice and the actual flight time was as advertised."
Cons: "Very long wait to check in for the flight to check 1 bag. Waited over 30 minutes in line. There were even 2 lines going and both were equally slow. This airline charges for carry-on's. It was cheaper to check 1 bag, but the wait was too long. Everyone was on board the plane and we had to wait 30 minutes to leave because "paper work" wasn't complete for the flight. This delay seemed unnecessary. Only water was complimentary on the flight."
Pros: "I arrived safely."
Cons: "Denver is the hub for Frontier. I expected better service out of Denver but we were delayed for mechanical difficulties. The Frontier personnel could have done a MUCH better job keeping us updated on the status of the flight."
Pros: "Nothing did not take flight. Will not pay for flight"
Cons: "Site automatically booked me on a return flight at a day & time I did not want. I was unable to stop the transaction. The airline would not credit the flight. So I chose another carrier & different flight. Called my credit company and have Declined the charge"
Pros: "The crew is friendly and courteous."
Cons: "I don't like not being able to sit with the person I am flying with unless I pay extra money."
Pros: "It was worth it for family of seven, saved a bit of money over similar flights with Deltas."
Cons: "It was hard to sleep."
Pros: "Nothing about this airline I liked."
Cons: "I wasn't notified that the flight was cancelled until I got to the gate. Then I had to wait in the customer service line for 2 hours to be told I could get on a standby flight in the morning or get on a flight in the evening the next day. I would've missed the wedding at that rate. So I had to demand for a voucher and refund and pay 3 times the amount for a delta flight in the morning just to make the wedding."
Pros: "The website was a mess and I realized they had a phone number that I didn't enter and no email address despite how I did enter it when I purchased my tickets. So I didn't get any updates on the flight or prompt to check in. The website/Check-in process is confusing and full of bugs. Then when I boarded, they'd apparently assigned my seat to two people."
Cons: "Great flight attendants. Cheap sticker price (but no carry-on included."
Pros: "things went smoothly once the plane arrived and we were boarded"
Cons: "late flight, changed gate, name was screwed up on boarding pass (middle was part of first), a phone number that was not mine was in my phone info"
Cons: "No seat assignment!"
Cons: "Late, expensive, poor service"
Pros: "Crew was wonderful and friendly."
Cons: "Frontier's website is very difficult to navigate. I tried to pay baggage fees ahead of time to save money, but it didnt go through and i ended up paying when i checked in and paid more. I will definitely fly with an airline that does not chage baggage or seat fees."
Pros: "The crew was extremely pleasant and accommodating. The seats did not look comfortable but in reality were very comfortable."
Cons: "The airplane had to wait at the end of the runway waiting for approval to take off."
Pros: "The crew was very friendly and knowledgeable, and able to laugh at themselves when they forgot where we were landing. It was fun that they were able to laugh at themselves WITH us at that time. Nobody is perfect, but the crew was enjoyable!!"
Cons: "The usual... silly little kids in the seat in front that wasn't willing to keep his feet out of the isle and his game was on full volume for a while, until his caregiver told him to shut off the volume."
Cons: "An hour sitting in the plane before takeoff"
Pros: "Available for purchase"
Cons: "I believe water (at the least) should be offered FREE of charge, and a snack packet or crackers."
Cons: "was not clear when i booked the flight that their would be a charge for everything. There is a charge for all types of baggage except one personal item which you had to shove under the front seat which leaves you know leg room on a already squeezed seating error. So it was awful painful. Then they wanted to charge you for assignments which was never clear. They they wanted to charge you for any water or snack. I felt like they where going charge me for walking down the isle, using the bathroom, walking down the ramp. There customer is over seas and sucks. They service sucks. Frontier is the worst airline and I will never fly them again"
Pros: "Crew was nice, the interior of the Airbus was nice. I paid $20 for a seat up front with extra leg room, worth it! Something was broken at our gate, so we had to piggyback another flight at a gate down the hall. Also, there were very few operational charging stations in their gate area."
Cons: "I didn't realize that Frontier charges for a carry-on bag, free on most competitors. Because of this, I could have gotten a cheaper ticket on Delta or American and gotten FF miles!! I was told this information was on their website, but I didn't realize to look there as this was a surprise! I mind being treated this way, and in the future will most likely steer toward the major carriers, who seem to follow industry standards. No in-flight magazine, either. Bring something to read!"
Pros: "The flight attendants were polite."
Cons: "Delay announced of 2 1/2 hours, but posted at gate a delay of 2 hours. Passengers rushed on to plane at 9a, a 1 hour delay, then sat on plane until 10a. Plane taxied toward runway for takeoff, then recalled to gate to pick up a crew member. So, a 2 1/2 hour delay occurred anyway. A total clown show!"
Pros: "The pilot talked to us and kept us up to speed on what we were doing."
Pros: "I liked the fact that going forward, I know I will never have to fly Frontier Airlines again."
Cons: "I booked a flight with Frontier based purely on the price difference vs. flying a real airline. This was a huge mistake- due to weather in my connecting (not destination) city, I was told I would be stranded for the next 3.5 days. The only way to get to my destination was to book a flight on a different airline on less than 10 hours' notice. I am familiar with low cost airlines (Spirit domestically and RyanAir in Europe), but the entire experience was pathetic and made me seriously regret not paying a little extra up front to fly a real airline."
Cons: "They get you with the seemingly low fares but make up for it with obscene charges for everything from water to even a simple carry on. Then they make sure to squish as many people as possible in as they can with the thinnest, cheapest, least comfortable seats money can buy. I will only ever fly frontier again if it's my only option."
Pros: "This flight was ok. Crew was new and tried hard. On complimentary drinks only a 75cent savings to you but makes better feelings."
Cons: "Flight from MSP to Denver. Waited in line to leave bags for almost an hour! Only one agent who spent 20 minutes with one party. No excuse for such poor service which happens frequently according to an airport policeman going by."
Pros: "I was not aware that both carry on AND checked bags incur a charge with Frontier. The only positive thing about this is that Frontier charges more to carry on a bag than to check a bag, so at least boarding was fast because most people checked their bags."