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I paid a substantial additional fee to upgrade to Premium Class because I wanted a more comfortable, peaceful flight. Instead, Alaska seated a couple traveling with a 14-month-old lap child directly beside me. The child was loud throughout the flight—screaming, throwing objects, and tossing food around the row. What I paid extra to make relaxing and enjoyable became stressful, cramped, and absolutely miserable. There was nothing “premium” about the experience beyond a few additional inches of legroom. I understand that families and young children need to travel. However, Alaska sells Premium Class as an upgraded experience and charges passengers accordingly. If the airline is going to collect a significant premium for added comfort, it should give customers some meaningful way to protect that investment—whether through better seating options, advance notice, the ability to relocate when seats are available, or a refund when the experience is completely undermined. I would not pay for this upgrade again. It was a waste of money, and I intend to contact Alaska directly to request a refund of the Premium Class upgrade fee.

It differed from the flight out to Kona: fewer people thus a simple seat change was great. 1 row 2 seats. The menu was also better than the flight out as well. It arrived 45 minutes early.

First class flight attendants went out of their way to help me with bag of ice to ice my foot (recovering from surgery) which helped with swelling. And helped with leg rest that I couldn’t move.

They did not do a snack and beverage service for the main cabin, but served the first class cabin which we could all see. Trying to understand why we didn't receive service. Disappointing. Also one of the crew members was not friendly.

Alaska is fantastic, their experience is elevated compared to other airlines. Super efficient boarding too.

They removed the cover off my checked bag and threw it away.

2 hour delay. Then some luggage was unloaded at 1baggage claim #7 then without notice the baggage claim was changed to #12. No one informed the passengers they were changing baggage claim turnstile. Several of us waited for 90 minutes after the 1st turnstile stopped and changed to other flights luggage.

The flight ran out of snacks before any was offered to me. Otherwise the flight was good.

One of the best roundtrip flights I’ve ever been on. We needed assistance for my elderly mother and without fail, each and every Alaska team member was helpful, kind, and patient. Will fly Alaska again and again.

My original flight time was changed 6 times. Several flights were obviously cancelled as we ended up being the last flight of the day. We specifically went with this flight as it met our timeline for what we needed to do once we got to San Francisco. Not leaving Bozeman until 10:30PM sure changed our plans

The Airline Attendant found us in flight and moved us to seats in the front of economy due to the short time we would have to make our connecting flight. We really appreciated it.

DL486 could not get to the gate due to jet bridge malfunction. We moved gates. The connecting flight of LAX to MCO was not communicated with. Even though we were in the same terminal, DL482 left without about 10 of us, including a mother and her 3 children. I got to the gate at 7:34 am which is past the 7:20 am last call for a 7:35 am departure. Had they waited 5 minutes, all of us would have made it on board.

Delta has joint the nickel and diming airlines. The experience is getting worst by the day. 1,000,000 miles for a trip to Asia in Business Class where I got the same thing for just under 90,000 miles through an Asian airline. Where is Richard Anderson? Please come back!

Very bad multiple confusion and miscommunication which i ended up missing my flight.

The experience was bad. Flight was delayed to handle maintenance (understandable) but still there was some dew forming and dropping as droplets on few seats. Internet at best was allowing some browsing but at a snail pace.

Both of my flights to and from JFK experienced significant delays. Most notably, my first flight was delayed by six hours due to crew members being affected by delays on a previous flight. While I understand that disruptions can occur, Delta’s staffing and operational planning should include sufficient contingency measures to handle situations like this rather than placing the full burden of those delays on customers. Additionally, the $12 meal voucher offered as compensation was inadequate, particularly given the high cost of food and beverages at the airport. Considering the length of the delay and the substantial inconvenience caused, I believe more meaningful compensation would have been appropriate.

Comfortable seats. Nice service online. Short flight, so not a lot of time to enjoy.

The flight was done by SkyWest only WIFI no entertainment center are available on the CRJ

Delta is always late. Ruined our first day of a short vacation. Timing is important. We pay to stay on an itinerary

We never made it on this flight because we missed our connection due to o delayed flight from Jackson.