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One of the business class panels where we were sitting was broken and it didn’t close. Therefore, the be privacy was limited.

Flight was late boarding. United crew were not friendly and cordial unlike the ANA crew.

Cabin Crew was excellent. They took care of everything requested. Flight was good

The ROOM was great. We would love to have it on all of our flights. LOL

Service is great. Seat is ok. Not much storage room and seat is hard but seat topper was nice. Cabin was very warm most of the flight. Washoku Food was good.

The pilot was kept warning about the weather terrifying us. The flight attendants were not warm or pleasant.

Flight was good and comfortable, even for long haul economy. No complaints.

Almost 6 hours of delay with over 12 gate changes. Flight was supposed to depart around 6 and instead depart after 12am. No accommodations were offered than some snacks closer to midnight when the crew was planning to throw away some snacks.

Everything was good may improve some alcohol drinks and amenities during fly

Wonderfully pleasant experience. Good meal and beverage selections. Professional air staff.

It was a good experience, unfortunately my checked baggages were come late and not arrived on time.

Very stressful to locate United Airline boarding area, delayed flight, changing boarding area again to another location with all tiredness 😩. But flying was fine.

It was hot and not as comfortable as the flight to Chicago. Must have been a different plane that needs to be worked on or replaced.

The SFO lounge closes at 12 midnight. My flight took off at 2AM

It was extremely hot in the cabin the entire flight, vent air was worn

Have not had a flight out or returning to Norfolk that has not required maintenance, and a gate delay. Properly staff the crew so maintenance can be performed without last minute emergencies on each flight and there is enough staff to have gates prepared for inbound flights. Staff to ensure the safety and on time service vs. profit.

Staff members were not helpful they ignored all calls for an attendant.

Weather delay in Chicago?. No sense of urgency to make connection in Chicago for our connecting flight that wasn't delayed. Connection was missed.

The flight was delayed instead of leaving at 11 it left at 12.20

Is ANA airlines not united airlines, ANA airlines crew working professionally , more services providing, happy face to service customer