Absolutely the worst at baggage handling. Our baggage still has not been delivered. They couldn't find it in Dublin then when we got to Edinburgh they said the 2 bags were sitting in Dublin. After spending an hour filling out forms at the counter. We left for our hotel, bags arrived in Edinburgh at 505pm using my satellite tracker. Tried calling the numbers provided, no answer to their 24/7 service. Next morning the bags are still sitting at airport, no movement. Called different number provided by hotel in Sterling, the said it's souly the responsibility of the courier service now and they couldn't help. Completely ruined our travel plans, we must find clothes to purchase today instead of going to the museums we had purchased tickets for. This loss is costing us thousands in already paid hotels and services. No one takes any responsibility. I'll be contacting legal services on our return. We will never forget and I'll be a social advocate to avoid using this service.
I was disappointed with my experience on my Aer Lingus flight from Denver to Dublin. One of the biggest issues for me was the attitude of the cabin crew. They came across as cold, unfriendly, and unapproachable. There was very little warmth or friendliness, and I rarely saw anyone smile. I did not feel that the crew made passengers feel welcomed or cared for, which makes a significant difference on a long international flight. The cabin was also extremely cold and uncomfortable. What made this more frustrating was that we were instructed to put everything, including our blankets, underneath the seats at certain times rather than being allowed to keep ourselves covered. Considering how cold the cabin was, this was particularly uncomfortable. I also did not appreciate the tone used when giving some of these instructions. At times, the communication came across as unnecessarily loud and abrupt rather than polite and courteous. I understand that cabin crew have important safety responsibilities and passengers need to follow instructions, but those instructions can still be delivered in a professional, respectful, and friendly manner. Unfortunately, the lack of warmth and hospitality from the crew was the most disappointing part of my Aer Lingus experience.
No complaints. Food was good. Seats had good electrical connections for charging devices.
Cabin crew was one of the worst in memory. Poor in delivering service - in some cases skipping it altogether. Someone in baggage handling managed to steal my electronic bag tracker from Apple.
It was a short flight, so not bad. No entertainment provided, nor a complimentary tea service.
The people with the food cart ran so fast up and down the aisle that I had no idea what they were offering
I buy ticket from you and when I go to the airport aer Lingus they tell me you need travel visa for Ireland for one hour travel so when I buy tickets there no requirement I need transit, visa or not so when I try to cancel my ticket or change my ticket, you guys say there is no refund so you u guys take all my money which is very disappointed
Terrible. The flight from Athens was delayed and we missed the connected flight to USA. They will put service was unacceptable, we had insufficient information, and the whole experience was awful.
Vegetarian food options were pretty tasteless. Gob of rice with absolutely no protein, barely any vegetables, and poorly seasoned. Food was the major disappointment of an otherwise good flight experience. However, food is a differentiator on long haul flights.
This flight was of exactly the same high standard as the outbound leg, exactly a week earlier - except that we didn't have any food or drink because it departed at around midnight.
Had no disruptions or delays. Did not order any food.
I liked almost everything (e.g. ease of booking, price, punctuality, efficiency, friendliness, courtesy). A slam landing in Dublin airport took some of the gloss off it, though. Being able to paste here the text of the review of the same flight that I just wrote for Ryanair would make me feel better about Kayak too.
Take off was great but landing is always with a bump.
Staff were very professional. Much better than the outgoing flight from Dublin. Seat cushions were practically non existent. Making for a very uncomfortable flight.
They were extremely unprofessional and unhelpful at check in. They did not understand laws related to Spanish residents flying with family It was very discriminatory the way we were treated.
It's not the staff's fault. The cabin crew do their best but the setup in Stansted Airport by Ryanair is poor. The herding of people like cattle is unacceptable before boarding and is something that's in every airport but only in Stansted have I seen the queueing of passengers outside the plane on the tarmac and the crew only turning up with maybe 5 minutes to depart. This is a resource issue . Yes prices are good but seemingly comes with a price of poor treatment of customers. I'll pay more next time
Flight was fine, crew were good, cabin director spoke far too much; disembarking at Dublin Airport and entry into the terminal building was just dreadful, like entering the back door of a neglected factory building. What an awful impression it must give to first time visitors to Ireland.
all fine - did not have food - there was no entertainment
Didn’t like anything about it we were delayed by 3 hours and sat on the plane when leaving Dublin. On the way back to Dublin we were kept in the plane on tarmac for 4.5 hours. This airline is a joke!
Poor, how can you order something from the menu em you can’t see a menu? How can you get the online menu when you have no internet? Why let us board when you know full well we won’t be taking off for another 45 minutes, no ice for drink in sweltering heat, seats hard and and uncomfortable when you’re sitting for over 5 hours.
Fantastic. Hard working, helpful and upbeat crew. Nice food & snacks (chocolate!). Modern and clean aircraft.
The longer flight on our leg back to the US was fine. Boarding was great, we had to stay on the runway for a bit after boarding… they kept it cool uncomfortable.
This is by far my worse experience with airline. The Lufthansa crew at the airport was rude, inefficient and not customer oriented. I am not counting the 1 hour delay, as safety comes first and it is understandable to prioritize it, but I had to take three flights to my final destination and I am flying frequently cross Atlantic trips since 2011, so I can confidently say that this flight operated by Lufthansa (flight from Athens to Munich LH1753 , was my worse experience.
The crew on my Frankfurt to Chicago flight were outstanding!! Friendly, helpful and worth taking the time to write an excellent review on their behalf. I would fly Lufthansa again just because of their warmth, kindness and humor!
in athens they helped me with my dogs and they solved all my issues excellent service outstanding
Overall excellent service and Frankfurt Airport was very efficient and clean
No Wi-Fi or food unless you pay an expensive fee.
Flight took off late. Flew business class. Lunch choice was chicken or vegetarian gruel. Chicken was gone by the time the flight attendant got to me. Got the salad, rolls, and desert. Skipped the vegetarian gruel. Almost broke a tooth on the roll. Suspect at it was least three days old...bird food. Wheelchair service (for spouse) at ATH was outstanding. Wheelchair service at FRA was mediocre as usual/expected.
Leg room was ok 1 flight attendant threw headphones at us. Very rude Overbooked flight thank goodness I got a seat Bathrooms smelled and urine all over the floor
Terrible experience. I was stuck in Germany for two full day because your flights can't leave on time. You guys suck!!!
