Pros: "Snacks and entertainment were great and the flight was timely"
Cons: "Everything was great"
Cons: "Delayed for hours on runway"
Pros: "I wouldn’t know t"
Cons: "To let me on the flight"
Pros: "Everything! the best part was that the they kept the middle seat empty!"
Cons: "Zero PPE or social distancing by crew"
Pros: "Good seats. Crew was not very hospitable. They went by with water and didn’t give us any. We upgraded for the complementary cocktails and my husband didn’t even get a chance to get one."
Cons: "More attention especially for the upgraded seats that offer complementary things. We got better service in our economy seats on the way to LA. I wouldn’t pay extra to upgrade again."
Pros: "Crew was great"
Cons: "Lots of screaming children. Not much to be done about that."
Cons: "Old plane with no video screens or room. Boo!"
Pros: "Easy, fast, simple. Not crowded."
Pros: "Everything. Always an excellent and professional experience."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Cons: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Pros: "Everything but the plane The crew and gate staff were well trained and professional. Very impressive the way they smoothly guided us into and out of the plane. Especially their handling of a few snafus. Well done!"
Cons: "The plane was older and not as nice as the one from ROA to ATL. That said it was still better than the puddle jumper jets used by United and US Air."
Pros: "Everything . Delta is one of the best"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Pros: "Crew was great, flight was smooth considering the weather"
Cons: "1/2 hour delay"
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "On time"
Cons: "Cramped not much leg room"
Pros: "Everything went smoothly"
Cons: "Cabin was too hot!!!!"
Pros: "I’ve been very pleased with our travel via Delta. The comfort + option is just perfect for my husband and I. Seats are comfy, plenty of leg room, dedicated overhead bins, and wonderful employees."
Cons: "It’s very hard to hear the flight attendants and pilots announcements. There was a loud buzzing that overwhelmed the voices."
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Cons: "My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh"
Cons: "Delayed because waited on a stewardess to show up. Wasn’t able to book my seats when we checked in. The last seats on the plane are horrible. Still waiting on the plane to unload. Definitely will rethink ever flying this airline again."
Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Cons: "The child behind me kicking my seat"
Pros: "I am a large person and was very happy to find that the seat belt fit easily and comfortably around me. That didn't happen with my next flight so thank you Delta. All crew members were very nice and pleasant. Amazing how pleasant they are after having to deal with so many people in a shift!!!"
Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"
Pros: "Coldest flight I’ve ever taken. Not sure why I paid $60 to fly in comfort when I had to endure the arctic temperatures. Free WiFi never worked once either."
Cons: "That I was going to be charged $125 for oversized luggage unti"
Pros: "Beautiful new plane with large overhead storage, comforable seats and moveable aisle armrest."
Pros: "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
Cons: "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."
Cons: "Retrofitted entertainment system under the seats made it very uncomfortable. It was hard to even stretch your legs."
Pros: "Entertainment options"
Cons: "Late pickup, then no gate at stopover causing is to miss our flight as we sat on the tarmac. Got on next flight, 5 hours later, the literal last row of the plane right in front of the bathroom, you know, those seats that don't recline? Travelling with a cranky two year old, made pains to select seats for maximum child comfort and it all flew out the window. Arrived at destination and sat, again, waiting for a gate. Signed up for sky miles previously based on good experiences, but this was one lane thing after another. Advice? Don't act like you're doing me a favor when asking people to check bags cause then it's "free"."
Cons: "it is a shame that for an international trip, with a "superspecial rate" of almost 700 USD. We still had to pay to register 1 piece of luggage. Why are these flights NOT considered international and allow at least one piece of registered luggage? They seem to be considered international when it comes to the ticket price."
Pros: "They solved my name matching problem with calm and efficiency, so I made it to my conference. Thank you !!"
Cons: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "Well, even United brings a tray of waters on the short flight from Portland to Redmond. Hard to believe it was impossible to serve some drinks on this 1 hour fairly empty flight from Seattle. Also, when taking off the plane surged and slowed several times. I had to wonder if the pilot was in training?"
Pros: "Very nice employees. Coke, peanuts good."
Cons: "Outgoing plane had tv screens, large, with good movie choices, but was an hour late. Returning, if you brought a phone, you can get an app. My phone is about four inches. No good movies. Seats even smaller on this "new plane." Deboarding chaos. Everyone unhappy. Hour late again."
Cons: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."
Pros: "Gate agents kept us very informed and provided snacks."
Cons: "2-hour long delay"
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "On Time"
Cons: "Seating in ecomony class is very tight, restricting, and uncomfortable."
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Pros: "Long flight but smooth despite delays"
Cons: "Delayed by 2.5 hours."
Too much delay at every step of the travel. Even after landing, had to stay at tarmac for a long time due to unavailable gate. Overall a bad experience of 3.5 Hr delay for one Hr flight. Families with children and mask were struggling to be there.
Perfect perfect perfect 👍
Cons: "Delayed for an hour and a half because of a flat tire"
Pros: "The crew was friendly, and the entertainment choices were pretty good."
Cons: "By the time the food service cart reached us in row 28 of about 33 or so, my choices for food and drink were both sold out. It would have been less of a big deal if our earlier flight hadn't been so late that we couldn't grab something to eat before boarding."
Cons: "more room, better boarding procedure, on time take off"
Cons: "Everything was fine"
Pros: "Crew was good"
Cons: "Plan was in poor condition and needs updated and cleaned"
Pros: "Entertainment was good and flight was clean"
Cons: "AC was broke took long time to get ac on we all sweat to death on the plan as it was broke and portable starter didn't work so they had to get a 2nd one. Then stewart on plan says American just doesn't have good maintenance on there equipment that is a red flag for sure."
Cons: "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."
Pros: "Everything was great!"
Cons: "Left on time, arrived ahead of time. No turbulence."
Cons: "Economy cabin is not meant for anyone over 6' tall. Worst seats I have experienced on any airline. My knees were jammed against the seat on front of me the entire flight. The seats lacked cushion. My legs became numb 20 minutes into the flight. The most uncomfortable flight I have ever experienced."
Pros: "One of our fellow passengers was willing to change seats so my wife and I could sit together."
Cons: "I'm not a fan of American's Basic Economy, where they nickel-and-dime for every little thing. Choosing seats while checking in online does not cost the airline any more than assigning them, so charging for the privilege of choosing your seat is simply a money grab."
Pros: "Crew was kind!"
Cons: "Seats bigger"
Pros: "nice flight attendant"
Cons: "had to board and squeeze into a bus to ride out to the plane. Had to stand for a really long time waiting for all passengers to gert on bus"
Pros: "Crew was good"
Cons: "They moved us to 6 different gates and took us off a plane due to computer problems."
Cons: "Bussed from Green Bay to Chicago."
Pros: "It was a quick flight! The crew was nice & the landing went smothly!"
Cons: "It was a full plane!"
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Pros: "Legroom was great!"
Pros: "The staff was very helpful in assisting nearby patrons, attentive to the people with disabilities, and carried through smoothly."
Cons: "Few staff people were clearly having an off day and seemed very unfriendly and crabby, especially obvious when almost everyone else was so friendly and attentive. Makes them stick out like a sore thumb."
Cons: "Plane was delayed 1.5 hours. Rental Car reservation was at a location 30 miles from the airport, not the airport rental location. Had to transfer reservations which cost an extra $30..."
Pros: "It was a very good fight"
Cons: "I didn't like the fact that the gate kept on changed 3-4 times and that it was delayed for an hour"
Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Cons: "American Airlines flying out of DCA is highly disorganized. I will look to fly to Washington-Dulles next time, or just avoid American Airlines altogether."
Pros: "Said it all above"
Cons: "Said it all above"
Cons: "Seats are getting more and more uncomfortable"
Pros: "Only 30 minutes or so to ORD from GRB Paid with AA points at 7,500 miles each way for a weekend in Chicago"
Pros: "Staff was nice."
Cons: "Again boarding and unboarding was very slow."
Cons: "Boarding process was bad, the kisok did not print all the boarding pass . The Flight was delayed and the Airlines was extremely poor in communicating the same."
Cons: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
Pros: "I must say the in-flight crew, 2 gents and 1 lady for the first class were so friendly and ..... Happy!!!!"
Cons: "It's cold in Ohio"
Pros: "Ontime working airplane with good crew"
Cons: "Setting is crowed especially when person in front reclins entertainment does not support many android and no kindle device"
Pros: "I loved how there were screens to pass the time with. I watched a movie the whole way back home and it really made the ride smooth and enjoyable. There were some great movie selections."
Cons: "I had trouble choosing one movie. Too many good movies."
Pros: "Like I said before the crews were on time. The seats were comfortable and big enough. Everyone on the crew were very nice and made sure we were informed of procedures."
Cons: "There is nothing I can say negative."
Pros: "Snacks were good. Staff was nice and accommodating."
Cons: "Plane was old and uncomfortable. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. Dear pocket back was falling off and my tray table was cracked and leaned towards one direction."
Pros: "Flight attendants allowed me to move into an unoccupied seat to have more room. Very polite."
Pros: "Fares were great"
Cons: "No update for upcoming travel arrangements"
Pros: "The stewardess was professional and engaging; very helpful."
Cons: "I would have liked to watch a movie, and I don't believe there were any monitors."
Cons: "Didn't take this flight"
Pros: "This one at least flew off the runway soon after closing its doora"
Pros: "Crew was very nice."
Cons: "All was fine would be nice to have individual screens but that is minor"
Pros: "Everything went really smooth and no issues"
Cons: "No complaints at all"
Seating less than desirable, multiple seats on the plane open w no option to change
Cons: "The gate changed twice and the plane was a little cramped and not full. A smaller more spacious plane would have been more comfortable experience."
Cons: "Flight was delayed & cancelled. Unable to rebooked until evening of next day. Was easier to rent a car & drive home"
Cons: "We had to deplane due to a 2+ hour delay for an air conditioning maintenance problem. For the 50 minute flight I would have rather gotten to Cleveland on time without air conditioning."
Pros: "Timely departure and arrival!!"
Cons: "Immigration at O'Hare was good and speedy, transfer from another era (long lines for shuttles, cumbersome drive to other terminal, long security lines). Will try to avoid layovers there in future if possible. UA plane was ridiculously tight after the Swiss Air experience."
Pros: "Bad service Unfriendly crew"
Cons: "Considerate staff and crew."
Cons: "My flight on Monday night was delayed til Tuesday morning, at the last minute, defeating the whole purpose of my trip"
Pros: "Ease of changing flights same day"
Cons: "Not having to change my entire reservation I had to go through a totally different airport that I was unfamiliar and got to my destination 4 hours later than original plain"
Pros: "Comfort was great"
Cons: "Mu flight got delayed...but that wasn't in anyone's control so...."
Pros: "This was a horrible experience from the onsite until the landing."
Cons: "Better communication from the beginning and feedback about what was actually going on would have been helpful."
Cons: "Horrible, no entertainment, no food on a long flight, and even though we paid extra for comfort seating ours were more cramped than those around us. Reminded us of why we haven't flown United for years"
Pros: "Wi-Fi with free entertainment on wireless devices, drink service"
Cons: "Cramped seats, pretzels were kind of bland"
Pros: "Crew really polite and nice"
Cons: "Good flight"
Cons: "Due to a previous mishap with my departure flight booked through wasn’t able to use this flight because I had to purchase an entirely new flight through a different airlines. KayakDid nothing to remedy this matter"
Cons: "Couldn’t control the temperature. It was freezing then burning up."
Pros: "Nothing, to be honest."
Cons: "Terrible boarding process (boarding groups one and two together for the first time, so even though we were group two priority, we did not get on until the middle of three and no overhead bin space left). There was no snack/beverage service. We did get a tiny bag of pretzels and were supposed to get either water or juice, but we never saw a beverage. Also, my seat's entertainment did not work. The worst was the HORRIBLE TINY ECON SEATS!!! Unless you are a child or a small woman/man, I would avoid this flight if at all possible. I have never been so uncomfortable on a flight, and I fly a dozen times a year for the last 25 years."
Pros: "All fine except entertainment"
Cons: "Entertainment didn’t work."
Pros: "Free DirecTV due to broken wifi"
Cons: "Plane was roasting even after turning down, seat pitch is now smallest I've had (their app lied)"
Cons: "flight was late, sat on the cramped little plane for nearly an hour without AC; plane seemed in disrepair"
Pros: "Again, the staff & assistance received were extremely pleasant & professional from the rebooking process & the boarding & deboarding process to the luggage retrieval were excellent. I could not have made this trip without all their help."
Cons: "These planes are so small & the seating is so tight that it makes the trip very uncomfortable especially for someone with special needs who might no be able to afford the extra expenses."
Pros: "Nice plane"
Cons: "Hour plus late departing as attendants did not show up to work on time. No coffee brewed on 7:30 AM flight. Probably because of crews late arrival"
Pros: "Smooth, on time service"
Cons: "Hate Dish instead of on demand, paid $15 for wifi and it didn't work for the entire flight. No power plugs past row 22"
Pros: "Quick, smooth flight"
Cons: "Delayed twice - ostensibly because gate not available, but I was in gate area and could see that the gate was not occupied. More candidness would have been appreciated. Insufficient charging stations in United gate area in Newark. Lots of folks wanting to charge phones and other electronics, but only one charging kiosk for hundreds of folks waiting to board two flights."
Pros: "Flight attendants were very courteous and professional. And things ran very smoothly. My only very minor issue was regarding the captain. First of all, he got us there safe and sound with very little turbulence and on time; however, usually on those cross-country flights, the captain often announces interesting geographical features as we fly over them. That didn't happen and I missed it. Well, I was a geography major and I am a teacher, so from my perspective, it seemed like a missed opportunity."
Pros: "short duration"
Cons: "So short that somehow I didn't get a cup of water..I know they started to serve it but maybe they missed our row, maybe turbulence ended service by then.. I don't know why but I was overheated and very thirsty."
Pros: "I missed my flight with Spirit airlines due to their extremely slow and unfriendly service I booked a flight through Kayak on the spot, it was easy and prompt and the Kayak employee was knowledgeable Thank you"
Pros: "Wasn't thrown off"
Cons: "Another delayed flight with United"
Cons: "Was seated next to an obese woman and had to share my seat with her because of her size. I paid full price for a seat but only got to use 75% of it for a 5 hour long red eye flight. Very uncomfortable and very unfair"
Pros: "The woman who helped me check in"
Cons: "The horribly uncomfortable seat and crowded conditions plus it was really hot as we waited to take off and as we got off."
Pros: "Friendly staff. More leg room on United express"
Cons: "Snack options not good. Wi-Fi connection not good for United app and the free movies didn't work."
Pros: "I appreciated that the captain, although it sounds as though he wasn't originally scheduled for this flight, flew us to Cleveland anyway since the originally scheduled one was delayed. The landing was incredibly smooth, especially given the circumstances/weather."
Cons: "She ddle from one gate to other horrible...having to go out into the cold wet weather...waiting for a elevator...not good"
Pros: "I don't like the small planes United uses."
Pros: "First id like to say i got a cheaper rate on Kayak then i did on United Airlines website savings over 100 dollars. Id also like to say thank you for hooking me up with economy plus seats that include outlets to charge your devices. A+ in my book i even got an exit rox on my way home all to myself! Definitely will be using Kayak in the future."
Cons: "The United Airlines staff inside O'Hare. All but one were very rude to me for no reason. Maybe thats just a Chicago thing to have an attitude with everyone but im pretty sure it was just these 2 individuals."
Cons: "I had a flight from Los Angeles to Cleveland with a stop in Chicago on December 29, 2016; however, both flights were delayed. I am contacting customer care for compensation due to a severe delay for the departure and arrival for my flight from Chicago to Cleveland (Flight 786). I also wanted to report a very disappointing experience with the representatives at 1-800-864-8331. I was supposed to arrive at Cleveland, OH (CLE) on December 29, 2016 by 7:30 PM. However, it was closer to 11:20 PM when we finally arrived. The flight was delayed over an hour for departure when they announced the plane was not even ready and present at the gate. Due to this delay, we were not able to land on Cleveland, OH (CLE) because of snow on the runway. We circled Cleveland for roughly 40 minutes and then got redirected to the Detroit. We would've avoided the snow if the flight departed on time since the snow did not hit Cleveland until the delayed flight was airborne. We then landed in Detroit and spent another hour and a half in Detroit. At this time, I called the representatives at United and requested a refund. The representative completely understood my situation and said I would be refunded the full amount to my original payment method. She also assured me that I did not need a case number and that other representatives would be able to look up this information through my confirmation number. This was not the case when I contacted United again to see the progress on the refund. They said there were no annotations and that they could not provide a refund. They advised me that the previous representative had lied to me. While the flight experience caused me to miss the rehearsal dinner and bachelor party for a close friend I served with in the Army and almost caused me to miss the wedding, I feel very cheated and trashed for being lied to by your employees regarding my refund and its validity. This experience has left a very bad taste regarding United Airline's integrity and values."
Pros: "My mother was the one that flew. But after intense interrogation she divulged that the planes were on time and employees pleasant. Nothing stood out good or bad. Just the way a flight should be, in my opinion."
Pros: "Timely departure. No delay."
Cons: "Seats were small. No wifi on this flight."
Pros: "Advised at outset that flight might be a bit bumpy so prepared us and no drink service. I just slept."
Pros: "Mary at the counter for the airline provided excellent customer service and really went out of her way to get us home due to we arrived at the airport a little late"
Cons: "Delayed flight missed connection and had to a different flight then a two hour bus ride. Delaying my day by 6 hours. Also the gate changed without any announcement or communication via email or text by the airline."
Cons: "The plane was late, the gate was changed after being brought to the first gate by wheelchair, the plane interior did not smell fresh. It had an unpleasant lavatory smell."
Pros: "Long day flying already. Many flights to CLE were delayed, but ours was cancelled. The staff was kind enough to get my mom a seat on another flight that day, which was good as she was out of medication after traveling two weeks. 3 of us had to fly standby. The staff said we would automatically be added to the next flight's standby list if we ddin't make it. That was bad information - it didn't happen."
Cons: "Disapointed with the service and lack of accommodation after our flight was cancelled."
Pros: "The price was great, you accomodated my service dog and everything was on time and smooth. All in all, great experience. And i have passed out from fear of flying before, so this says something!!"
Cons: "It took a while to board and the crew on my first flight was not informed of my service animal. They wanted her to go in her bag but they left me alone after i explained and there was no issue on the return flight. I also think a complimentary snack on a 5hr flight is a good idea and can go a log way..."
Pros: "It wasn't over crowded."
Cons: "When arriving to the airport it was a bit confusing first finding where to get our connecting flight, that may have been an airport problem. But once we got to the right gate our plane was cancel or re-gated/scheduled three times. We had to walk all over the airport with less and less time to spare to make our flight out. When asking for direction or where to go we could never get a straight answer, it seem as if no one knew where to send us. I felt if I was being herded and hustled on getting a flight home, I had no choice in the matter of getting my flight out. If it wasn't for another passenger flying on the same plane we may have missed our flight all together because she was getting alerts on her phone for changes or updates. Once on the flight the air-condition was linking on one of our seat and we were first told to put a blanket over our head until take off, then we saw some empty seats so we asked to move. Once arriving at Cleveland airport we only discover our luggage had not arrived yet, not only did it not arrive we were told it had not yet left London Hethrow Airport and we would maybe get it in 24 hours. This was a problem because some of our personals we needed were in that luggage and we just had to make due and wait and see. We got our luggage the next day only for me to notice my lock was not on my luggage I do not know if this was taken off or I mistakenly left it off but I really do not think I did but I will check with the hotel to see if I left it there. I have always liked United but this really made me think on who to plan my next trip with later this year. And certainly will do my best to avoid coming through New Jersey. :("
Pros: "Crew was excellent, flight attendant welcomed us with a big smile and helped us with priority boarding with infant."
Cons: "Being a small regional aircraft it was missing on board wifi or entartainment."
Pros: "The plane didn't crash"
Cons: "I was originally scheduled to fly to Cleveland from LGA at 8:30PM. At 12:30PM I got a text from United informing me that my flight had been cancelled. My only rebooking option on the same day was a 9:45PM flight out of Newark. Newark is significantly farther away from my apartment (2 hours vs. 30 minutes) but I took it because it was my only option. After a 2+ hour trip to Newark and going through a disastrous check-in process I found out my flight was delayed until 10:30, then 11, then 11:41. Hardly any real announcements were made until the end when the gate agent stopped hiding. No apologies were made and wasn't even offered water for the inconvenience."
Cons: "I was late to Cleveland. Thank you.... not."
Pros: "The crew were excellent. They made up for the hassle of changing terminals at the last minute."
Cons: "When all of the passengers and crew are at the listed gate well before boarding and the gate is changed to a different terminal it adds a lot of stress to the situation. To the crews credit they did not let it effect their professional attitude. I was highly impressed by the employees of the airline to keep things on time and positive. Overall that made the difference between being a bad experience and becoming one of the best flight experiences I have had in years. This flight crew should be considered an example of how to treat customers well."
Cons: "Delayed in Sacramento due to weather which is understandable. However, my connecting flight in San Francisco left 8 minutes early causing me to miss the flight. It was the last flight out for the night.... Had to sleep at the airport for 5 hours until another flight in the morning. My flight in the morning caused me to have a middle seat, which was very uncomfortable for the next 5 hours."