They didn't tell me they changed my flight. So I got confused on what happened to my flight.
It was just a short flight. The crew was nice. No major issue.
It was good overall. What I liked most was the restrooms. Compared to other airlines, the restrooms seem larger and look clean. The seats also look clean. The attendants are nice, except one time during the flight. I was sitting on aisle and a man sitting window. He asked an attendant for a snack. She told him to go ahead and get some snack from the section with food storage (I am not sure how it is called). So, I had to get up to let him get out from his seat. Why she did not bring him some snacks so that I would not have to move, I do not know... I was kind of surprised how inconsiderate the attendant was.
Overall, it was ok. The attendants are nice. It was a short flight, and I did not use the restrooms. What I was frustrated was the check-in. I was to fly from ATL to Chicago (American) then change to Japan Airline to go to Japan. I checked in, but I only got a boarding pass for the flight from Atlanta to Chicago. It said I would need to check in for a flight to Japan on Japan Airline site. When I tried to check in on JAL website, it said I need to check in American... It was very confusing.
JOKE of a company with the most Ridiculous policies. JAL is amazing, KAYAK/UNDERPRICER is the worst company I have ever dealt with, NEVER AGAIN
Absolutely WORST experience I’ve ever hard NEVER buy your airline ticket through a third party website, especially this one. Basically stole $1300 from me and has the WORST policy taking a WEEK to change a name on the reservation? A complete joke of a company.
There was a problem with the maintenance so missed the flight from las vegas to L.A and then L.A to Narita with japan airlines. They took care of the problem by rebooked with cathay pacific airways.
Horrible like always, flight was supposed to be at 11:40am, we ended up getting a different airplane at 3:25pm.
Overall, a solid flight experience. Boarding was quick and efficient, even with a full and overbooked flight. The flight crew did a great job providing attentive and friendly service throughout. I flew in economy, and while the seats were acceptable, they could definitely use more cushioning, especially for a 14-hour flight. By the end, it was quite uncomfortable to remain seated. Legroom was also limited, particularly with a bag stored under the seat and the passenger in front reclining. That said, everything else went smoothly, and I appreciated the professionalism of the crew.
The flight was delightful overall. The check-in and boarding were on smooth and on time. Amenities and staffs were elevated. However, if glasses were served instead of cups, there should be a complete premium.
12 of the 14 hours were in the dark, all during daylight. Didn’t use my light because it disturbed other people it was illuminating. 14 hours sitting upright in a cramped space was horrible.
I’ve always had pleasant experiences with ANA and that has made me a loyal customer.
UA discouraged people to choose seat on economy class by charging about three times of another airlines. For example, ANA will charge USD60 to choose an aisle seat but UA is charging USD 219.
Roomy airlines. Friendly staff. Timely service. Temp was warm during the flight.
As usual the flight from AUS in Austin to SFO was late because they didn’t have adequate staffing to board the plane on time creating a 1 hour delay, which resulted in me missing my flight to Osaka due to a missed connection. When I got to the gate 10 minutes late after landing exactly the time the connecting flight was taking off, I saw my flight to Osaka sitting at the gate and that gates had closed. I attempted to contact United Via chat on the United App and was given the runaround and passed between 2 separate “agents” who after saying they could rebook me, told me I needed to go to ANA even though they’re partners and all of my ticketing was through United. After going to ANA’s gate at SFO to try and get help I was told I would need to leave and go to United’s ticket counter in order to get help. The ANA agents said that it was United’s issue. An hour after running to try to make my flight I got to the United counter. I showed the agent my itinerary and she helped as much as she could. I was booked on a flight that would occur 13 hours after my original flight to Osaka and given $45 in vouchers which doesn’t cover much at SFO. I had also spent 30000 miles with United to get an upgrade with more legroom. And that was not refunded to this point. Ultimately I lost 1 whole day of vacation in with my wife and kids and, the 30000 airline miles and I’m out the money and time I spent. In these situations United and their partners should go out of their way to communicate and accommodate but I was left to my own devices to find the right resources. The only option was to fly to Seoul 12 hours and take a connecting flight to Osaka: I am a United Skyniles member and would not recommend booking a flight with them unless you thoroughly understand the routes as it is likely you will be left to your own devices to resolve the situation.
The food was terrible and totally inedible. If you are flying with ANA/United bring your own food it was a long flight to be hingry
Staff at gate and crew on plane efficient and friendly.
I thought I bought the ticket directly through Kayak not a 3rd party
I like that we made it faster than regularly scheduled. Everything else was poor. The boarding was slow and chaotic. One person was screaming instructions to people that didn’t understand and there was only one camera so boarding was slow. The crew was not very friendly and one stewardess was extremely rude to everyone the entire flight. The food was not good and not themed to the country we were going to like every international flight I’ve taken. Lastly the seats were awful. After this flight I would never recommend United and will actively avoid booking another flight through them.
When I checked in, it printed two bag tags. The helper said they would cancel the other. They canceled both and my bag was left behind
Gate agent showed up 20 minutes before boarding and was not at all friendly. Had to take this flight due to the one on the day before being cancelled and any later options were already full with long standby lists. Despite having paid for Delta Comfort seats, Delta did not allow me (or anyone) to choose their seat. The agent assigned them for everyone just prior to boarding. Self seat selection was allowed on the original flight. Flight staff was great - very friendly.
Two delays on two separate planes with parts they could not easily find and replace.
Enjoyed it very much. Especially liked the free WiFi that Delta offers.
The agent at check in and at the gate were less than thrilled to be at work. I'm not a fan of Kayak's placement on the plane. I got put in the middle seat and none of my preferences were used.
In ATL they have two sets of departure screens. Follow what is on your airline's departure board - the ATL Airport Authority departure board had completely incorrect details about the gate assignment for my flight, which would have made me miss boarding.
Everything was good except wifi and a leaking drink chiller. The floor was all wet and my bag was soaked. Did not notice until debarking. Have not heard back from Delta. Even though this was leg one of an international flight in first class, they denied access to their Sky Club - very disappointing!
Flight was crowded and the woman sitting on my left was large & kept crouching in to my space. You need bigger seats or smaller passengers to fit into the seats you DO have! Snack were OK. Would appreciate if airlines had more savory rather than sweet snacks, thank you!
On time flight. Seat comfort could be better in the Comfort section.
Delta is my preferred airline. I've traveled with them for years. On time in most cases, good communication, easy to use app. Most planes are pretty nice. I was on a CRJ 700/900 however, which was pretty badly aged inside and needed a refresh. No infotainment, unreliable wifi, best to download before boarding or bring a book. Food choices are really just snacks on this flight, nice variety but about what you'd expect. Great staff and prompt in departure and early arrival too. Overall quite satisfied.
Was a great smooth flight from Detroit to San Diego.
I didn’t have a seat assignment and my seat was very dirty on the flight from Frankfurt to Budapest.
The flight was significantly delayed. The inbound flight from EWR was delayed departing because of mechanical problems. My original departure from CLT was 5:28 pm but due to the delay of the inbound flight, after arrival, deplaning, cleaning, boarding, we did not push back from the gate until 9:00 pm. Once in the air, the flight was smooth and what was originally supposed to be an arrival in ORD at 7:30 pm local time turned out to be 9:35 pm.
My bags were misplaced!!! Im in a foreign country with no bags
Bad food, bad service, cold cabin with no additional blankets when asked for (they told me they don’t provide additional blankets). I’m a frequent traveler and this is one of the worst companies I traveled with (by the way I thought that I booked my ticket with Lufthansa but I didn’t see that the flights were handled by United).
Hotter than Hades in August. Why, why do crews think that in the winter when we are already dressed for cold weather we need a cabin that is 82 degrees. Even the vents were blowing hot air.
Flight is clean and ontime. Crew is friendly. Snack can be better and the internet connection is poor
United airlines, mediocre at best. No issues , nothing great . Worked for me
Turbulent taking off & landing to Dulles from Raleigh. Flight from Dulles to Tokyo very good!!
Food is terrible. Flight is outdated and seats are not comfy.
Our flight from Denver to Honolulu was delayed by close to 4 hrs. The only concession that was offered was a $15 food voucher to be used at the airport. They texted the vouchers after we boarded so there was now way to use them.the food they did serve was cold. I can’t recommend this airline.
Really good food and service. Qatar Airways is again and again provided an exceptional experience.
Extremely uncomfortable seats with very little cushioning, unable to recline enough to sleep comfortably on this 13 hour overnight flight. My body was in pain by the end.
When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.
Our experience on the Doha to Hyderabad segment was extremely stressful due to prolonged delays and a lack of clear communication from the airline. We were traveling as a family, including children, and the uncertainty around timing and next steps caused significant distress. There was very little proactive information provided during the delay, and we were not given clear written explanations about what was happening or how long it might take. This made it difficult to manage the situation, especially while caring for children in a transit environment. In addition, one member of our party was ultimately unable to continue travel, which added to the emotional strain and disruption of the trip. Overall, the experience highlighted gaps in communication, customer care, and handling of unexpected situations. We are sharing this feedback so that future passengers, especially families, are supported with clearer communication and better assistance during irregular operations.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
It would help id flight crew were not rude and showed some courtesy. They were shouting at passengers and yelling instructions as if we were school children at lunch cafeteria!!
All good. Over four hours flight if provided snacks like Qatar Airways would be better
Lobster starter in business class was not good, tough, served cold, and without butter. Movie selection was missing latest releases, did not offer older classic, high quality movies
Food was absolutely pathetic. I wasted so much food which I thought was inedible. I also loathe the inflight entertainment system which has very little content
Sitting arrangement is very poor and for entertainment options for Bollywood fans , need to add more movies and Hindi TV shows . Bcz mostly Indian people are spend more money to fly with Qatar so for their better entertainments please add more good TV shows . Thank you
