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Read more about Japan Airlines
Pros: Crew was amazing
Cons: Really enjoy the travel with JAL
Cons: flight didn't even happen
Pros: great crew
Cons: better breakfast or snack before arrival
Cons: JAL cabin attendants and people from customer center were very professional and nice
Cons: Needs more variety of movies
Pros: Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved.
Cons: The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great.
Cons: Connection time at Narita is too long
Pros: Simple check in and boarding, right on time.
Pros: Nothing to complaint. Excellent airline nowadays
Pros: Professional and friendly crew. Food was excellent
Pros: Delay of check in with upgrade
Cons: Very good airline except for the fact that the staff at Narita airport.
Pros: Crews were amazing.
Pros: Privacy of window side seat
Cons: Be able to select seats online within 24hours of flight for free
Pros: The food the service and the staff
Pros: The food the service and flight was great
Cons: Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai.
Pros: Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere.
Cons: in-flight Wifi is not working
Pros: Kind and courteous staff
Cons: A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated.
Pros: It was very good no prO lens at all:)
Pros: Cabin crew were very nice. Food was okay, while the legroom was good too.
Cons: Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off.
Pros: The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+
Cons: Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!
Cons: No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it.
Pros: This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!
Cons: Not applicable
Cons: Double standard
Pros: In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service.
Pros: Really nice crew, the flight was great.
Cons: I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick.
Pros: So cramped. Very uncomfortable flight.
Pros: I got an upgrade!
Pros: No major disasters, comfortable seats, on time.
Pros: Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!
Cons: Movie selection was the same on return flight which was a bit of a bummer.
Pros: Good service and very clean plane.
Cons: After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight.
Pros: The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great.
Cons: Great airline great service. Haihly recommended
Pros: Simply excellent !!!
Cons: Why does the shorter of the two flights have more comfortable seats?
Cons: Leg room
Pros: I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop
Cons: The service was so so and food was lousy
Pros: delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive.
Cons: I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon.
Pros: Everything, from booking till landing
Pros: On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement.
Pros: flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch
Pros: The food was good, which I didn't expect. The crew was kind.
Pros: The good: The food was tasty given we were on an airplane. Better entertainment selection than my AA flight to Japan. I prefer the 3-3-3 seat layout to the 2-5-2 because even though I had a middle seat there was only one person to get past in either direction.
Cons: The bad: The plane was warm. I understand some people get cold, but since blankets are provided I would much prefer a colder plan than a warmer one. The warmth made it hard to sleep, which is a big problem on an overnight flight. JAL does not provide individual air vents to passengers seated where I was. I understand the reason for this, but I wish there was some way to get more comfortable. The seats were standard airline economy seats, roomy enough and with enough legroom for my sub-6-foot frame, but not the most comfortable.
Pros: Comfortable plane, good service
Pros: Very nice
Pros: I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!
Pros: Booked the flight on Japanese Airlines and the Jal flight to Japan was fantastic.
Cons: What I didn't know was the Jal return flight to the US was operated by American Airlines. The flight was packed, my inflight entertainment was broken, my folding table was broken so all my meals had to be held up by my knees , and I had a kicking screaming baby seated behind me keeping me up the whole flight. The crew was very rude and irritated by the full flight so the service was also terrible. Never flying with AA again.
Pros: Cleanliness, orderliness, and cabin service.
Cons: Flight was delayed by about 45 minutes to Madrid, due to which I have missed my next flight.
Pros: The seating was very uncomfortable and cramped I
Cons: I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me.
Pros: Seats were ok but they often were out of vege options
Cons: I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying
Cons: We’ve been waiting for almost an hour now for the bags to come out. This is insane
Cons: Earphones never connects at my seat either other seat it’s was little hard to watch movies
Cons: Food would have been better.
Cons: If they had gate number on bording pass from Doha to ahmedabad.
Pros: Crew very hospitable and friendly.
Cons: Food was mediocre quality.
Pros: Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!
Pros: Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty.
Cons: more leg room and headphones that worked.
Pros: Q Suite is top-of-line business class product
Pros: aircraft A350 , food choices , Doha airport , Staff attitude and willingness to help .
Pros: Nothing much except for Hamad Airport .
Cons: Food . Seats. Entertainment - half the time , the touch screen doesn’t work.
Pros: Service was fantastic as usual for me however it seems women are not treated equally service wise as wife on all 4 legs did not get all the things i was afforded. Lighting, pajamas, bed mattress, meal choice queries etc
Cons: The need to pull out boarding passes multiple times-like 6 times- and having to be screened Twice. To even buy some mouthwash i had to show boarding passes. Ridiculous
Pros: The insight service was good. Kind and welcoming attitude of the stewards are appreciated. There was no guile but genuine
Cons: Answers from the staff was felt by me from the time I checked in Dallas to Bangalore and back.I will travel again by Qatar airways only. Please buy the air India inc .
Pros: Best business class I have ever been on. Better than most First class.
Pros: Extra leg room, very courteous crew, and pretty decent food. What’s not to like? I have had only very good experiences with Qatar so far.
Pros: I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR
Cons: HOSPITAL LIKE FOOD GIVEN,
Pros: Liked the fact that the pre-selected choice of food was served
Cons: The quality food was bad. Staff seem to be frustrated more than trying to help.
Pros: Flight attendants very attentive and helpful, wheel chair provided at Doha airport by helpful and friendly staff, comfortable seating in business class. Overall I would give my flight an A rating.
Cons: I do not have any complaints, except one bathroom I used was not as clean as I would have preferred.
Pros: Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant.
Cons: Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport
Cons: Great staffs and food service.
Pros: Good amenity kit. Decent food offerings. Great range of alcoholic beverages
Cons: Business class crew were overstretched and inattentive. Had to find my own seat and flag crew down for hot towel.
Pros: i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan
Pros: The staff was very friendly and went out of their way to find us vegetarian meals as our booking was incorrect. They had some good movies to watch that made the trip faster
Cons: Seats were uncomfortable and one can only eat vegetable curry so many times in a day. At one point I really just wanted dry cereal because rice and curry is not breakfast in my mind
Pros: Had the best flight experience of my life. Comfort, food & especially service was excellent.
Pros: We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))
Pros: The stewards were very attractive, the entertainment was plenty of movie choices.
Cons: The food was terrible, the seats were extremely uncomfortiable.
Pros: The was very hospitalty
Cons: Every thing was amazing
Pros: Good service all the way to final destination. A+ service. Newer model airplane.
Cons: Almost missed my flight. I had to take a bus, go through a transfer check, and then take a train to the gate, which got me there so late (even with running) that they were calling my name (and a few others) over the loud speaker.
Pros: I was able to sit with my family - Our original seats were not together
Cons: Food choice
Pros: Leg room in economy
Cons: 4am in the morning. I wish it was around 12 or 1am or 7am in the morning.
Pros: Qatar Airways Is Fantastic Service
Cons: Service and Food Selection
Cons: I am platinium and got treated that way!!
Pros: Boarding experience was very good. Crew were attentive for the most part.
Cons: I get the whole more leg room argument, but sitting on a piece of plastic with almost no padding for 14 hours is nothing but torture! Food was average at best.
Pros: Friendly cabin crew
Cons: Economy class seats and the food table
Pros: Crew was excellent. Good flight
Pros: Overall the flight was great
Cons: The flight was delayed by an hour which made us muss our connection transfer flight. E then were expected to fly the next day which I refused to do as I was a bridesmaid for my friend that evening so had to be there on Friday
Pros: Food is awesome and plentiful. Crew is great. Plentiful entertainment options.
Cons: The economy seats are just not comfortable. The entertainment system is glitchy
Cons: I had three tickets (one my wifes which wasnt cancelled), wanted to utilize that since I was travelling with Toddler. The crew kept having some sit in that seat and that was a major concern for me
Cons: The Airlines is saying, They notified the travel agent. I did not receive any emails. I was able to do web checkin. Only when i went to the airport, I was told, the flight got cancelled. Had to stay 24 hours in Bangalore. Very BAD service.
Pros: Easy boarding process
Cons: Crew climbed over my seat multiple times in order to get their stuff from the overhead bins. Also loud when people were trying to sleep
Pros: Inflight services
Cons: Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience
Pros: the food on LH755 was decent. LH454 second snack, a cold sandwich was inedible! Too salty, soggy and just plain yucky!
Pros: Crew was very pleasant and kind
Cons: Seats are small and not much legroom, like on all flights. I hadn’t found a way to pay for a checked bag online, so that process was a little awkward - had to leave my passport and boarding passes at the check in counter, walk to the ticketing counter, wait in line to pay, then walk back to the check in counter. But the staff was very friendly and kind.
Pros: Food was good
Cons: Should have been on time
Cons: Security check at the Frankfurt airport is illogical and terrible! It took 90 minutes to complete the security and go from one terminal to another!
Pros: This was my first time flying and I have to honestly say I enjoyed this airline. The staff is very attentive to your needs. I felt comfortable the whole flight. The pilot and flight attendants are very informative.
Cons: I didn’t like the passenger sitting in front of me on my return flight from Frankfurt to JFK. She had her seat reclined the whole time even during meal service. I asked the stewardess to kindly ask the lady to move her seat up so I can remove my meal tray and she said to communicate with the passenger it would make things more easier. I thought that is what the stewardess is supposed to assist me with but hat is my only complaint
Pros: The downstairs bathrooms were great: five roomy clean bathrooms, always one available. The crew was superb, professional, kind, capable. The entire trip was perfection. The timing of both flights, the airports, it was travel at its best. We love Lufthansa. We have tremendous confidence in them.
Cons: The food was just okay. A better choice of wine and greater selection of spirits would be nice.
Cons: Flight delays were unimaginable
Pros: crew onboard and food/entertaiment.
Cons: could do without the delays. transit time was reduced to less than an hour in Frankfurt because flight to Frankfurt was delayed by 45 mins. it is becoming very stressful to transit in FRA every time.
Pros: Seat 16 B was great
Cons: Poor customer support and no response on phone calls when u tried to cancel my return ticket.
Pros: Crew was great. Flight was on time. Overall excellent experience.
Cons: On line check-in 23 hrs prior to departure is not convenient for out of town passengers travelling to B'luru to catch the flight, couldn't get internet access to do the check -in on time. 48 to 72 hr check-in window would be better.
Cons: My seats were broken on two flights--could not recline. Maintain the equipment better.
Cons: These scheduled flights on Jan 1, 2019 were cancelled by Lufthansa and we were not informed of these scheduled cancellations either by email or SMS. We waited for several hours at the airport before being informed by an airport staff. We missed one day of work and lot of inconvenience with transportation and accommodation in Bengaluru.
Pros: Lufthansa is a friendly airline but was unable to help with our problem because I had booked through Kayak.
Cons: When I presented my passport at the counter to receive my boarding pass, I was told my passport needed to be over 3 months before expiration. It expires January 14, 2019. It is not written on the passport, nor mentioned during booking. I’ve been to Latvia four times previously and never heard this requirement. I cancelled the flight with Lufthansa who said I must call Kayak who gave me another number to call and that number then sent an email that said there was a $350 rebooking fee for each ticket, IF they decided I was eligible for rebooking. Yes, we got a great rate, but looks like wasted $ now. I will book directly with the airline in the future to ensure the ability to rebook.
Pros: Friendly service, actual food in economy class, just a small delay, overall a very smooth trip.
Cons: As above, I couldn't check in online and thus couldn't choose my seat beforehand.
Pros: Crew was wonderful and I love flying Lufthansa always:).
Cons: Onboard entertainment didn’t have good selection for me for such a long flight 4 different flights I took.And some of the touch screens didn’t work properly:(.
Pros: Travel is good and comfortable
Cons: Travel from Frankfurt to London was quite late start . Delay in immigration check.
Cons: The food on Lufthansa is terrible. Many crew members are rude and unaccomodating, even in business class. I will never pick Lufthansa if I have to fly business class again.
Pros: Was very courteous and helpful though out the trip
Pros: Sandwiches seeved
Cons: Plane was 1/2 hr late due to computer issues
Pros: Gate and schedule alert
Pros: Having a very difficult time thinking of something I like about the whole service. Maybe the checking in process was a little bit smoother at San Diego compared to other airports.
Cons: As many of you know, Frankfurt/San Diego is a new service offered by Lufthansa. It touts direct flights to and from Europe. It’s main advertising draw was connection to the east. Many of their connecting flights at Frankfurt are scheduled within an hour of arrival. This possess a high risk of missing your connecting flight. I experienced this personally as a major number of my fellow travelers missed their connecting flights. Though Frankfurt has good directions, transfers take a long time due to multiple security checks and due to the size of the Airport. LAYOVER OF AT LEAST TWO HOURS WOULD BE BEST. Anything less, you risk missing your flight. I was personally selected TWICE for ‘random check’ for the same flight! Not sure how that can happen! The flight itself is long and arduous. the economy seats are small, cramped and don’t recline much at all. The entertainment selection was very limited. The TV touch screen barely worked. The food was tasteless and service was not much better. I have a hard time sleeping on flights with such bad seats but we had air hostess who kept talking the whole flight and that did not help with resting my eyes. I highly suggest taking a different airline through LAX. I personally feel like driving to LA and taking a flight there would be the wise move.
Pros: Excellent boarding experience. Very good food, overall a very comfortable journey.
Pros: Very stable aircraft with attentive staff
Pros: The fact that I could have upgraded to premium economy. The space available in economy.
Cons: The length of the flight but it is what it is. I couldn't upgrade to premium economy before arriving at the airport because of this being a code share flight with Lufthansa.
Pros: Food is provided
Cons: Delayed 6 hours on the plane
Cons: Could have more options for entrainment
Pros: The business class area was spacious
Cons: Crew is too curt... they could use a little more smile
Cons: Less movies (Hindi) and economy seats aren't as comfortable as emirites.
Pros: Travel time was good and easy travel
Cons: Entertainment tv tapes
Pros: Premium Economy is awesome! Bigger seats with more leg room than I need (I'm just over 6 feet tall), leg rest (oh yeah) and a travel kit with toothbrush, toothpaste, socks and travel sleep mask. The crew was very good-hospitable and accommodating.
Cons: Economy is terrible-small seats-went one way on economy and never doing that again!! FYI- Emirates economy is awesome and so this is my first time not flying economy..
Pros: Our flight from BLR to FRA got cancelled because of bad weather. The agent at the check in desk immediately put us on an alternate AIr France flight via CDG to LAX, which left an hour before our FRA flight. The service on the flight was excellent. But we are most thankful for the quick re-booking on a different alternative, ensuring no hiccup. We will only be flying Lufthansa from now on, and recommending Lufthansa to all friends and colleagues.
Pros: Great service, on time departures and arrivals, lie flat seats in business class. The planes were relatively new. Waiting lounges at Delhi and Frankfurt are well stocked with food.
Cons: Almost nothing
Pros: Food, crew and comfort was alright
Cons: Boarding was a mess. There was not announcement. Everyone rushed to board and was very chaotic
Pros: Efficiency and made sure our luggage made it on our connecting flight
Cons: All good no complaints
Pros: Searing, comfort
Cons: Priority bags do not come first.
Pros: Good flight
Pros: Everything!!!! The staff was so friendly and helpful. I trsvel to Germany twice a year and fly Air Berlin. No longer!! Lufthansa was them beat hands down.
Cons: Flight canceled
Cons: The seat was getting pushed back
Pros: Food and overall service
Pros: on time.
Cons: was too congested
Cons: Food Crew appearances
Cons: Not enough indian movies. Too many other foreign movies. English movies were too old. Frankfurt airport is the worst airport. Terminal to terminal is too far.
Pros: Cabin comfort. Friendly staffs.
Cons: Food quality. Wifi wasn't working.
Pros: I like Lufthansa. They really know how to take care of their passengers.
Pros: The 30 min delay was madeup and the flight landed on time. Service was Good!
Cons: it started 30 min late and my time to catch the connecting flight was reduced to 1 hour
Pros: Asked for wheelchair. People at the front desk very professional. Helped with elevator for elderly. Meal was good and our previously requested Asian Vegetarian meals were served.
Cons: Lines for boarding not clear. Some were asked to go in the front and there was some confusion. Worst part - 3 family members were seated at different places and it was very difficult to make sure senior citizen travelling with me was alright, got food on time, took her medicines, etc. At the desk when I asked to be seated together, we were told to ask in the flight and in the flight they were unable to help.
Pros: The crew was friendly. The boarding process was very efficient. On-time departure and arrival. Check in process and baggage handling were exceptional.
Cons: The flight was overbooked so every seat on the plane was taken. This made it very crowded and in the middle of the pandemic it made me uncomfortable.
Cons: Not repairing the engine of the aircraft while I’m on it. Not having to deplane due to the fact I felt unsafe.
Pros: Great flight
Pros: I was in first class this time. The seat was comfortable for the flight of roughly 2-1/2 hours. We were served a continental breakfast that was filling and healthy with cereal, fresh fruit, Brie, soft crackers and yogurt. I'd rather have something simple but satisfying than something overcomplicated and possibly not that good. The crew was polite and efficient. I did have to use the lavatory at one point and I was happy that it was clean.
Cons: The entertainment system was down, but it wasn't American - it was gogoflight or whatever it's called. I ended up listening to my Audible so it turned out alright, but on a 2+ hour flight, it could have been frustrating.
Pros: Special assistance readily available
Cons: The weather
Cons: 5 hour maintenance delay due to non-responding maintenance crew. Deplaned. Then re-boarded. Then additional delay due to broken tug. Ridiculous.
Cons: Just doesn’t compare to the new 787’s
Pros: Not a lot. Entertainment options on board were decent. Food was alright.
Cons: Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again.
Pros: The crew was great, comfortable
Cons: I was on a long business trip heading back from India. The flight was delayed leaving India which would have made me miss my connection in London to Phx. Fortunately the flight from London to Phx was delayed (because it was delayed arriving into London) and I was able to make my connection. Especially when we had to take a bus from the plane to the terminal, there is no way I would have made my connection. While I know there are reasons for the delays, it is frustrating. After a long week of traveling and 21 hours of flying- ones patience does run out.
Cons: The flight from Chicago to Barcelona was delayed by 1.5 hour due to first, unexplained reason (looked like late arrival) and updating navigation maps (??). The flight back from Barcelona to Chicago was delayed by 3 hours first due to late arrival and then congestion at the airport.
Pros: I was traveling with my mother who is handicap. The staff did so much to really help her. Although, the staff did everything and I mean everything to help us. TSA was an issue. Plus there was an language barrier.
Cons: The assistant that they gave us was communicating with the TSA officer in Spanish who did not speak any English. The problem was she was over 75 and she does not have to remove her shoes. Instead of explaining to her what was going on she just took her shoes, which made my mother upset mad.
Pros: Crew was full of older agitated staff. The black woman with curly hair was very nice, and friendly.
Pros: Nothing. The plane was late. The WiFi didn’t work. The plane was hot in 90 degree weather and after travelling almost 19 hours I needed a little comfort.
Cons: At least make the WiFi better.
Cons: Free movies lagged and got stuck on wifi. Gave up watching one.
Cons: They left over an hour late, then couldn't get the bags unloaded in philly. Loads of us missed our connections and we've all been stuck here overnight. American staff pretty much all shrugged.
Pros: nice entertainment when you use the AA app.
Cons: Unbelievable turbulent and bumpy ride. Not AA's fault but the question was "how was the trip?" It was a white-knuckle ride.
Pros: They gave us plenty of drinks and food
Cons: Leg room
Pros: Nice crew, short flight
Cons: Delayed 43 minutes
Cons: There are no flights past 5pm making attempts to get to Lawton difficult of anything goes wrong with previous flights
Cons: baggage damaged and lost
Pros: food, alcohol very good, pleasant flight
Cons: Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid
Cons: Broken entertainment control set seat 11 window.
Cons: This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite.
Cons: No other snack choice, just pretzel. Can we have some cookies?
Pros: Excellent experience despite short weather delay. Outstanding flight crew
Cons: Tight connection! The airlines need to Realize that a 2 hour layover is NOT enough when you have to go through immigration, customs, and security before making your next flight!
Cons: Too cramped.
Cons: The food was cold and and had no taste.
Cons: I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes.
Pros: seat and seating was nice, boarding was efficient, movies okay
Cons: while the dinner was okay, the stromboli which came as a snack of sorts was terrible and caused me to be "on the run" for the next 12 hours. the last five hours of the flight and then at home were awful
Pros: Same as first flight.
Pros: Crew was nice
Cons: Uncomfortable outdated plane. Will choose another airliine next time.
Pros: Reasonably large leg room and overhead
Cons: Five times they tried to get us to pay for a seat assignment (even after they had assigned seats). Paying $32 for "priority" boarding is rediculous?
Pros: Upgraded to business class
Cons: I've never been so cold on a flight in my life. Had two blankets on me and still shivered the whole flight. Others in the cabin were wearing coats and sweaters - in July. Crazy cold.
Pros: Boarding, staff, service, arrival all great
Cons: No issues
Pros: Everyone was very helpful.
Pros: It was on time & staff were pleasant & effective
Pros: I liked the boarding, entertainment, and food.
Cons: I did not like the cramped legroom. The airline got greedy and crammed too many rows of seats in the plane, cramping the legroom for all the economy passengers. Legroom in economy was MUCH better on the Japan Airlines plane (also a 777) that I was on from Los Angeles to Japan. Legroom is always important, but especially so on long trans oceanic flights. I am inclined to avoid American Airlines in the future because of that.qa
Pros: Smooth flight and landing.
Cons: If you're over 5'7 you gotta watch your head
Pros: I had a great experience. Each flight left and arrived at designated times and the staff were very friendly.
Cons: I have no complaints about any of my flights during my trip.
Pros: Everything.,Avianca crew was really great and helpful.
Cons: The food was cold ,if not great service.
Pros: Crew was good.
Cons: The entertainment touch screens are HORRIBLE! It can take up to a minute to get the button you are pushing to respond. It was this way on both AA flights I had (different planes). Also, when the captain or flight attendant chimes in with a message when you are watching a movie, the volume of the announcement is incredibly loud. Last, there was no WiFi available on the plane. It was a 9 hour flight and this is 2016.
Pros: Very kind crew and staff.
Cons: Newport news has no comfortable seating in the airport...no where to nap until the flight.
Cons: AA wants to charge $75 to change tickets to take an earlier flight. Plenty of seats available on the earlier flight, while standby passengers not able to get onto the later flight. I lost 4 hours, AA lost revenue, standby passengers stuck in Philly. Also, no air conditioning on this flight.
Pros: Free military upgrade was awesome. Thank you AA. In flight entertainment was good because it was free. And thank you for the USB outlet, now if you could just do that for ALL domestic flights i would never fly anything other than AA. Also, my connection was late and AA held the flight for me and 11 others to our final destination to Honolulu. Thank you American Airlines.
Cons: Some of the flight crew were awesome, and some reminded me of my 3rd grade teacher. Overall good but not great. Nothing to really complain about though.
Pros: Check in was good.
Cons: Hate paying for bags. It's silly.
Cons: Had to spend 12 hrs in an airport because it was cancelled and was given no reason as to why. I won't fly with aa again
Pros: The crew was good the set was not bad.
Cons: Not sure
Pros: The crew were ok, but could have handled the situation different. It was upsetting how discrimination is still so active in this country and as "crew members" they should not have chosen sides
Cons: Watch videos on discrimination
Cons: Luggage was left on another plane. It was my surfboards, and clothes. the whole reason for this Trip is to surf and now I cannot.
Cons: Everything! Arrived 5 hours latter than expected
Cons: This flight was five hours late. there was an exchange of four planes before United could provide one that did not need maintenance. When it was time to board there was a last minute gate change to a different terminal. Surely United must have known of this hours in advance.
Cons: Serious turbulence. I don’t know to what extent it was avoidable, but my family was terrified for several minutes and nervous for the remainder of the flight.
Cons: We sat on the plane for 2 hours at the gate to find out that the dispatcher did not have paperwork for the flight and hence we could not leave yet. We were not told of all of the issues and were kept sitting on the plane idle for 2 hours before we had to deplane and wait even more.
Pros: Good selection of films as usual.
Cons: I had to put up with *loud* banter from 2 flight attendants at the back of the plane throughout the entire flight, which was freakin' annoying to say the least. I'm NOT interested which pilot or male attendant you find cute or want to make out with. You also really shouldn't laugh at passengers' faces after telling them to resume their seat to the upright position. A real shame since their performance "on the floor" was perfect.
Pros: Excellent United customer service, Reagan National, ease of check-in
Cons: The aircraft was older, but United is in the process of renewing their fleet.
Pros: Very easy and smooth flights
Pros: They accommodated us by putting our seats together. I really appreciated that.
Pros: It was good. One crew at the boarding station was not helpful but another stepped in and she was awesome.
Pros: liked that the plane was small; relatively comfortable and a direct flight.
Cons: I can't review this flight because the itinerary change and last minute cancellation of United Airlines' flights.
Pros: The Gate attendant was great!! He was able to find me an aisle seat
Cons: My headphone jack was broken. I couldn't watch any entertainment.
Pros: Entertainment is too hard with Direct TV
Pros: Overall ease to get on the plane, the flights were smooth.. and flights crew were friendly
Cons: Paying for! Movies. They should be part of the flight so you are more comfortable flying
Pros: Delayed Flight, late flight attendant that delayed flight 1.5 hr. Causing many to miss overseas connections. Changed arrival terminal.
Cons: Explained flight delay due to one attendant not showing up. Needs to be a better back up system.
Cons: Seats felt like lawn chairs. Horribly uncomfortable flt Over booked Flt by 3 passengers. Finally gave one family $3,600 to not fly. Maintenance delay multiple times
Pros: Upgraded me to a bulkhead seat to accommodate my 6ft 4 inch frame!
Cons: All good
Pros: Flying through the night freed me up the next morning. I'll fly red eye anytime.
Cons: Felt very crowded - narrow seats.
Pros: The crew of this flight were amazing, attentive, and so positive. They certainly made the long flight an enjoyable one. The only challenge was that the in-flight entertainment stopped working 5 hours into the flight. That said, the crew informed us of how United would compensate us for that. As for the landing, that was perfect. We eased onto the tarmac so gently it barely felt as though we had landed.
Cons: I wasn't too excited that the in-flight entertainment quit working about five hours in, but the crew did their best to remedy the situation. It did stink that we were delayed in disembarking, but that wasn't the fault of the crew. Lastly, I do wish that food came complimentary with it being a 9-hour flight. The options presented were tasty looking but it felt a little like we were being nickeled and dimed.
Pros: By downloading the free united app you have access to a decent library of movies and tv shows to watch on your personal devices over wifi. This made the flight seem much faster.
Pros: Crew was great, friendly and professional. Landed early which is always a plus.
Cons: Just wish they'd give you the can, seems cheap, though the snacks are decent.
Pros: Wonderful assist personal. Plenty of water/fluids and food
Pros: Food service better than expected. Pleasant and efficient crew. Comfortable.
Cons: Malpensa Airport. Too much walking and waiting, especially the long distance from check-in to boarding gate. Just mentions this for information as the issue is an airport problem. However, the airline will be greeting some frazzled travelers. And the your airline received us well!
Pros: Nothing even went i got thete 55 minute early they didn't allow me to board the plaine i wad sent to anothrr airline and i. Still stuck in north carolina to 10:00 pm went i could been in my bed by now no more united for me.
Cons: We where delayed for two hours or so, if you asked upon arrving during what should have been boarding you got a curt remark no information. There way no anouncement about a delay just one that the crew arrived, nothing about why we where delayed or estimation of time when we would board. Other delayed fights where getting information over the loud speaker. The attendants left the area came back when we could board and hurded us on the plane. Not a friendly face or smile. Everyone was tired, a little civility would have gone a long way
Pros: How quickly and effecient our flight arrived to each airport!
Pros: United wifi app allows you to watch some film and tv on demand, if you've downloaded the app in advance. Staff nice.
Cons: Seatback screen the size of an original iPhone, possibly smaller - and no on-demand content to be viewed on it, the movies play when they play. Most TV series available on the app have only one episode. Overhead baggage bins are TINY. Most normal carry-ons won't fit at all in central bins, and some not in side ones either. Expect a fight over them if flight is busy. Large IFE box under every window seat in economy.
Pros: Arrived on time, no luxury but great price.
Cons: Smaller planes, but was expected for the value.
Pros: Very smooth and comfortable flight.
Cons: So we arrived at the desk after a 7hr international flight ready for the final 1hr leg - only to be confronted with "flight overbooked" looking for 9 volunteers - how can you over book a 40 seat flight by 9 ???? So we had an anxious wait wondering if we'd be dumped from the flight - we weren't but it wasn't enjoyable waiting for the flight and our meeting with our grand kids.
Cons: Plane too small to support carry-on suitcases, so everyone had to check them gate side and then wait for them right outside plane. All the hassle of carry-on (carry belongings through airport) without the perk (having belongings available during flight).
Pros: Plane was delayed over 2 & 1/2 hours for no apparent reason
Pros: Very comfortable aircraft.
Cons: Windows are all dirty. Please clean the windows so passengers can take pictures of the world they are flying over! Off-duty flight attendant spent nearly the whole flight in the galley flirting with the on-duty flight attendant.
Pros: Provided blankets for snug sleeping
Pros: Able to rebook us on delta
Cons: Plane was delayed, then mechanical issues made us deplane
Pros: Snacks is good and healty.
Pros: Finally got us on the plane after a 6 hour delay. They decided to "update" the computer software on the plane after they had us all on there. Took about 90 minutes. Very displeased, will do my best avoid United in the future
Pros: Great service
Pros: The crew is AMAZING!!! Personal, professionals, they go above and beyond my personal standard of customer service. Very comfortable atmosphere. Not to be mistaken with the uncomfortable seats. I like to think United doesn't overlook the work ethic their employees represent the company with on a day to day basis.
Cons: I travel for work from Grand Junction, Colorado to Dickinson, North Dakota every 4 to 6 weeks. I always fly United. On one occasion I met family in Colorado Springs, so I bought a round trip ticket from Dickinson to Colorado Springs. I missed the second half of my round trip flight from Colorado Springs to Dickinson. I had to pay my own cab fare from Colorado Springs to Denver to catch my flight, because your plane, that i paid for a flight on, had mechanical issues and didn't make it to Colorado Springs. Second, my flight in Denver was cancelled 3 times and almost a fourth. I all but got down on my knees and begged to catch the fourth flight they tried to cancel. Third, I didn't even get to fly into Dickinson. So instead of somebody coming and picking me up in Dickinson which is a 30-minute drive from where I work, somebody had to drive 3 hours to Williston where you guys ended up getting me. Which cost me 3 hours of gas money to get picked up, instead of 30 min of gas money. I didn't get either of the flights back to North Dakota that I paid for. I've asked for the reasonable request that I be refunded 50% of the cost of the airfare and the $235 it cost for cab fare. When I contacted United about this I got the runaround from everybody. At this point I've pretty much accepted the loss, and the financial hit. I'll continue to fly United only because it's pretty much my only option. Just make sure you keep the crew around. They're great. I'd hate for the experience to go from unsatisfying, to miserable.
Pros: Everything was as described
Cons: Small plane
Cons: I didn't fly yet
Cons: Plane left earlier than scheduled so left without us, we were already checked in.
Pros: On time boarding
Cons: Seat space
Pros: Being upgraded
Airlines flying from Asia to Greensboro have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Asia to Greensboro
Masks required on board, masks provided on flights from Asia to Greensboro
Social distancing seating
Middle seats unavailable to book on flights from Asia to Greensboro
Testing for antibodies, testing for symptoms for flights from Asia to Greensboro
Waiving of change fees. Search flexible flights from Asia to Greensboro