delayed flight made for a longer wait to board. spent longer than normal on runway waiting to take off.
Enjoyed the flight attendants and a smooth ride
Flight attendant was sarcastic and rude several times, even over the loudspeaker. I saw him make fun of passengers for putting their bags in the overhead compartment sideways. Makes me rethink how Delta treats us.
No wifi and tv didnt work so couldnt watch movies
Didn’t like hour delay for paperwork but pilots informed us we made up much time & would be only 20 min late
Offer better food options . Even if for purchase
Cons: "The check in process for Delta was a chaotic mess. There was no one to assist passengers, lines were crazy long. I overheard so many people complaining about missing flights and they could not get any help. I also think the amount Delta charges for luggage was insane."
Pros: "Not much - the snacks"
Pros: "Crew was very friendly"
Cons: "the seats are horribly squished and uncomfortable. It’s the only thing that makes the flight not excellent"
Cons: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
Cons: "Nothing given it was a 6 am flight"
Pros: "The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left."
Pros: "Nice smooth flight."
Cons: "Tiny seats. No entertainment offered."
Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "Quick flight"
Cons: "I wish there was a way to access the delta movies in small planes that don’t have seat back entertainment"
Pros: "Friendly crew"
Cons: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."
Pros: "Crew was very nice."
Cons: "Long delay with vague explanations why."
Pros: "Crew was friendly and appreciative of our business."
Cons: "Gate agents should announce the new boarding categories. I'm a seasoned traveler, yet I did not know the categories. It was more intuitive to use Zones numbers, instead of what you have now."
Pros: "The food was improved and the seat was comfortable."
Cons: "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "Overall, flight was great."
Cons: "The couple next to me were a little on the plus size. A little tight for my flight. But I was ok"
Pros: "Nice crew, clean plane"
Cons: "Stuck in hot plane for an hour because of plane traffic. Not really deltas fault but c’mon"
Pros: "The flight is short and easy."
Cons: "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."
Pros: "Quick, efficient, affordable!"
Cons: "Delta staff is not too friendly"
Pros: "They offered some snacks"
Cons: "I didn’t like the fact that they had no backup pilots for the plane. We waited 12 hours!!!!!! For a flight"
Pros: "We got before time scheduled"
Cons: "We paid full price and we got a service like Low cost flight.they ask us to pay for first luggage When we paid more then 800 Dolar to flight from México to New York"
Pros: "The food and the service"
Pros: "Service was quick"
Cons: "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"
Pros: "Plane nice and comfortable"
Pros: "Short no frills flight that was comfortable with no issues."
Cons: "The gate crew did not change seats for my family & I to sit together (spouse, baby & I, grand parents) The flight was late leaving as the troops returning home were late. That part was ok, but they could have changed their seats so my family and i could sit together. I’m pretty sure they wouldn’t have minded given they were all on their 4th flight if the day. It seemed that the gate crew was not budging. If my parents hadn’t had 2 seats together my daughter would have had to sit with a stranger. That’s not acceptable."
Pros: "The flight was on time."
Cons: "This was an almost 6 hour long flight, LAX to OGG. The aircraft was older and for a 6 hour flight, they really should use a bigger and newer aircraft. The entertainment systems on the back of the seat worked sporadically and the PA system was too loud and every time the PA system was used while we had our headsets on, it was excruciating We had no warning in order to remove our headsets before it blasted into our ears. We were amazed that after paying a considerable sum for our tickets and being in the air for 6 hours, there was limited meal service and we were required to purchase a sandwich in order to eat. I fly Delta frequently and this was by far the worse flight I can remember."
Cons: "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."
Pros: "Good selection of free, in-flight entertainment."
Cons: "Our flight was delayed on the runway, but that wasn't the airlines fault."
Cons: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"
Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."
Cons: "The flight was over 20 minutes early"
Pros: "Great flight attendant!"
Cons: "Everything was fine"
Cons: "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."
Pros: "Meg, our stewardess came out to tell us there would not be any coffee on a 6 AM flight and that we had time to get coffee, if needed. She kept us informed of flight delays, helpful with my bags."
Cons: "There was nothing that could be done, but due to construction at the airport, waited on tarmac for an hour before we could get to a gate, then they had problems with the ramp and that had to be addressed. But pilot was very good about keeping us informed on delays and he was as frustrated as we were."
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Pros: "Quick and Easy"
Cons: "It would be nice to over drinks at least. I know its a short flight but coffee would have been nice."
Pros: "Everything was decent, good entertainment, nice crew, etc."
Cons: "Nothing was bad."
Pros: "Flight attendants were very nice"
Cons: "Overbooking flights"
Pros: "really close to a SkyClub - it seems like the connections to Panama City usually get stuck at the end of the concourse, so this was a pleasant change"
Cons: "Alaska seems to do a much better job in getting the people to stay out of the boarding area until their zone is boarding. At least they make it a point of emphasis."
Crew timed out for a 7:20am flight. They had to fly another crew in. Didn’t leave until 3pm. Very poor communication throughout the day. Received a $12 food voucher and 8000 miles for compensation. Bags delayed in San Diego - came in on later flight. Delivered around 11:30pm
Late as usual and not being able to take my carry-on on board and having to check it.
Delayed, missed connecting flights had to book new ones out several thousand dollars and caused to miss next flight several more thousand I’m sure before it’s over…
Plane was cold. only offered one beverage, nothing more. the person in the Admiral Club check in desk was on the phone the entire time She was checking us in. Then, she asked me To scan my boarding pass And cerificate twice. I felt unattended and like she did not care if we visited Or Not. The lady cleaning in the admiral Lounge Was most friendly and attentive However.
Boarding was fast and efficient. I was happy that things were on time, as this leg of my journey is frequently delayed because of the weather.
Pros: "The seat seemed broken. The main issue was that all shades were down. I thought when we took off and landed , window shades were supposed to be up? I felt like I was in a dark tunnel with shades down and lights the entire flight out and it was mid-afternoon."
Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."
Cons: "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."
Cons: "Both flights were overbooked. Social distancing doesn’t apply to American Airlines."
Pros: "The crew were very attentive"
Cons: "Gate confusion, boarding issues, company food policies"
Pros: "Uneventful flight! Love that!"
Cons: "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
Pros: "Newer plane, smooth boarding and on time arrival"
Pros: "Good price and new clean aircraft."
Cons: "Reclining seats."
Pros: "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
Cons: "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
Pros: "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
Cons: "Boarding process was chaotic"
Cons: "Flight attendant for main cabin disappeared after first round of service on a 3 hour flight. LAX is horrible. Delayed 30 minutes for take off."
Cons: "Flight attendants were NOT personal at all. Did not say hello or even greet passengers. Totally acted like they did not want to be there. Made me feel like we were nothing but a bother to even.be there. Hate all the interruptions advertising the credit card. Very annoying!"
Pros: "On times and good service - half-empty plane."
Pros: "Drink service- Dr Pepper. Clean bathroom."
Cons: "The seat was very hard but I was sitting in economy."
Cons: "Free lugagge for veterans. We have made our sacrifice."
Pros: "Best leg room last leg."
Cons: "Nothing specific."
Pros: "The crew"
Pros: "One plane had comfortable seats, with adjustable headrests."
Cons: "The first plane had very uncomfortable seats that do not really lean back and no charging ports for devices. No free WiFi."
Pros: "late boarding - Chaotic at the boarding gate"
Cons: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"
Pros: "Boarding is orderly."
Cons: "Why aren’t seniors and parents with little kids allowed extra time to board? You have to pay for WiFi after the first hour? No kosher options for purchase in the food menu, clearly not looking out for all Americans."
Pros: "Smooth Flight"
Cons: "Delayed on both flights"
Pros: "The service provided was excellent. The food was as good as airline food goes. The entertainment options were excellent."
Cons: "Coach seats are a very cramped!"
Pros: "My favorite part was after we all got off, the man helping everyone get their luggage said take one down and pass it down if it’s not yours. It was genius!"
Cons: "Entertainment system went down toward the beginning of the flight. The crew seemed irritable, but that was probably because people were upset about the entertainment system. We had to listen to a loooong speech about their credit card. I, personally, don’t like sales pitches over the intercom in the middle of a flight. Had the movies been working, it would’ve paused during the long speech. Not cool at all!"
Pros: "Ease of travel. Seamless boarding process."
Cons: "How a flight attendant was berating a passenger to help her with his bag. She was extremely rude to him and It set the tone for the rest of the flight."
Cons: "I wish there was another option for a snack. There are many companies that would probably love to advertise through distribution to airline passengers."
Pros: "I got there in one piece. Even made my connection (barely)"
Cons: "TSA were abusing power and pulling ppl out of line like crazy. Tried to take Christmas toys from someone (and they weren’t in violation of anything. ) flight was delayed and took so long it would have been faster to drive to Charlotte. Whole airport was the most inefficient thing I have ever seen."
Pros: "Excluding the below situations, everything else exceeded expectations, just outstanding."
Cons: "Food selection for someone who's allergic to milk, such as myself, was the poorest I've ever encountered. Also, somehow the TSA Pre-Check for both my spouse and I was "dropped." So we had to wait to clear security and still didn't have tickets until the last minute because we couldn't check-in online because we needed our passports. Therefore, we almost missed our flight to Dallas. My spouse and I are still upset about the situation and lack of customer service."
Cons: "experienced a 1hr mechanical delay. it would be nice if refreshments were served."
Pros: "Everything was excellent"
Cons: "2 hours late. Kept moving the boarding time by 10min"
Cons: "The selection of movies and tv shows was very poor. The plane was packed and the seats uncomfortable. The flight was delayed so we missed our connection and none of the staff could tell us where to go for more information.The worst international flight I've ever experienced."
Pros: "Great friendly crew for 7 am on a Saturday morning."
Cons: "Tarmac delay upon landing because of runway constr"
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "Everything went smooth"
Cons: "I did not like the head rest, very uncomfortable"
Pros: "I could ask for the whole can of soda on any flight. A passenger told me that delightful news."
Cons: "I'm tall 5'9 and my knees were literally up against the seat in front of me."
Cons: "My flight was delayed 2+ hours which made me miss my connecting flight & not make it to my destination until the next day ."
Pros: "Love PTO, always efficient."
Cons: "We were not advised that we had to change planes. Our original iteniary was an one hour layover in Chii, and continuing on the same plane. If my wife did not ask a flight attendant a question I might have missed my connecting second flight. I never heard of the same flight number being used on a another plain."
Pros: "Friendly staff, great service, and how since it was a night flight the lights were off."
Cons: "There was nothing I didnt like"
Pros: "The hostess was friendly and helpful. She made the trip pleasant."
Cons: "We arrived at the airport early, as suggested. The plane was over an hour late in arriving. Then it was announced that there was a maintenance problem and that there would be further delay. An hour later they were still waiting for maintenance to arrive. (I know that Greensboro airport is not O'hare, but it is not Dogpatch,either!) A large airline like AA should adequate personnel. After about two hours they arrived and the word given to us was that it would take about 30 minutes to resolve the problem. Finally, at 5:00 pm the 1:30 pm. flight was cancelled. They put us on a flight leaving 9:25 am the next day, and we were on our own until then. That flight left on time, and my comment about the hostess was, of course about that flight. I will consider all of the other options available before risking flying AA again."
If the flight would have flown and not left travelers stranded without food or accommodations then perhaps it would have been good.
Pros: "The crew was fine"
Cons: "The flight was super delayed"
Pros: "I missed the flight because we were delayed out of NC. And I had to get a hotel since there were no more flights that night. I’m still stuck in Denver."
Cons: "Better accommodations by United."
Pros: "Crew was nice. Enjoyed watching one stewardess train another. Very smooth landing in Redding."
Cons: "Flight delayed for about 20-30 minutes with personnel entering and exiting aircraft with no explanation for passengers after pilot had announced we would be leaving “on time.”"
Pros: "The seats were super comfy, the flight was practically empty so I had an entire row of seats to myself! The complimentary movies & entertainment is awesome and kept me from getting fidgety during the long 8 hour direct flight. I honestly didn't even feel like I was on an airplane."
Cons: "Nothing, this was a perfect flight!"
Pros: "Well trained employees, courteous service"
Cons: "Row 14 has minimal leg room"
Cons: "Chicago airport has the rudest group of people that work in the airport but I've ever seen in all of my life! My flight landed late due to Airline delays no one would help me get across the entire airport the far terminal that I had to go to it was absolutely ridiculous because of this I'm still in Chicago I'm not even reached my destination"
Pros: "Clean, on time, professional crew."
Cons: "I wish there were more bathrooms available for the economy class."
Pros: "Crew was very good"
Cons: "Really rough ride, very uncomfortable"
Pros: "I liked the free entertainment!"
Cons: "It wa really warm on the plane. The air conditioning needs to be a bit cooler."
Pros: "Kudos to the gate attendant for enforcing the carry on size limit! She required a passenger with a large bag to check it instead of hauling the oversize suitcase onboard. I wish more agents would be this diligent!"
Pros: "Well, the plane didn't crash, so that was nice. The plane was clean and the newer 737-900s are pretty decent."
Cons: "Every time I fly United, I pretty much feel like it is an honor on the level of being knighted to get the privilege to fly with this airline. Thank you so much for being willing to take my money in exchange for a service, United. Bless you. I'm sure if you spend $10k + a year with them, they'll happily massage your feet as you ride along, but anyone else seems to be each flight attendant's personal enemy that they must frustrate as often as possible. Also, thank you, United, you beautiful prom queen you, for changing my seat from a window to a middle because it pleased you. It honors me to be your jest."
Pros: "That we made it with no major issues."
Cons: "Delays to land, taxi, and no TV, no outlet in the plane. Very old plane."
Pros: "The crew was very good, very attentive."
Cons: "Boarding went quickly but was very unorganized."
Pros: "The in-flight crew were very nice and no one got beat up. our flight was delayed but we got put on a later flight without issue."
Cons: "No entertainment and no free wifi and the seats hurt my beck and back. The girl who checked us in was abrasive to us and everyone in front of us in line, but maybe she wasn't trying to be, that was just her personality. Our flight got delayed which meant we missed out on seeing an old friend I hadn't seen in years, but at least we got there."
Cons: "The employees were verbally rude, borderline abusive. The airline was completely disorganized, changing our gate 3 times. Literally the worst airline experience I have had in years."
Pros: "free entertainment system with movies, spacious seats and overhead space, drinks served, arrived early"
Pros: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
Cons: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
Pros: "The flight attendant was GREAT!!!!"
Cons: "Again with the pretzels"
Pros: "It was simple, straight forward, and easy. Encountered no problems, and the crew was great."
Pros: "Attendant was nice."
Cons: "Unexpected, unannounced delay put us into Chicago 30 minutes late. I was scheduled to have a 45 minute layover, now down to 15. I was given no support getting to my next gate, that plane was not held despite the fact that I ran across the terminal to catch it."
Pros: "This regional airplane was extremely comfortable! The flight was comfortable and the crew was very helpful."
Cons: "I wasn't too excited that the in-flight entertainment quit working about five hours in, but the crew did their best to remedy the situation."
Pros: "The travel agent, Tim, in STL worked very hard to get us on a flight."
Cons: "After a cancelled flight, two delays and lost luggage (that we did not receive for two days after arrival) on the way to Boise, we've now been cancelled on the way home to St. Louis. The first cancellation was due to weather. The two delays were due to late crew and refueling issues. Today's cancellation was due to maintenance. Embarassing. I travel often and can guarantee I will never fly United again."
Cons: "I didn't like how the flight attendance wasn't so friendly, I felt as if I was a bother to them."
Pros: "Not much goog thing to say!"
Cons: "Our plain landed in San Diego airport instead of Las Angeles airport. We were inside the plain from 8:30 PM to After midnight. By the time we passed the immigration and custom it become 1:45 AM and when we arrived in Jhon Wayne airport by a van it become 3:30 AM."
Cons: "Flight was canceled"
Pros: "My mom is disabled and was flying alone. United was amazing. As soon as I pulled near the curb someone was there with a wheelchair. I parked the car and he waited for me. He already checked her in dropped her bag off and was waiting for me. He said that he was going to take my mom through security and bring her all the way to the gate. I was so relieved because I was not able to travel with her but felt she was in good hands."
Pros: "Pros: flight landed early Boarding was easy. Flight was smooth"
Cons: "Was FAR too cold on the plane. The way bags were being distributed the large carry ons from under the plane after landing was unorganized and poorly planned. Tried to reschedule my flight, to do so is a cost of $200 not including the price difference in having to buy a new ticket. May not be flying United anymore"
Pros: "The stewardess at the back on the plane was very friendly."
Pros: "The flight was very smooth and on time"
Pros: "There was more room on this flight. Comfortable. Staff was nice."
Cons: "Gate change/delay"
Pros: "Nothing to like"
Cons: "On Friday I was unable to fly to Fort Lauderdale Florida due to airport close due to hurricane. United Airlines refused to refund my money even them knowing there was no way I was able to use the ticket because I never made it to Florida. Airline companies are bunch of thiefs."
Pros: "Not sure there was anything"
Cons: "Flight was delayed 5.5 hours. Lost my luggage."
Pros: "Crew member was excellent."
Cons: "As the ground staff had trouble loading the luggage in to the booty...plane was stranded on the runway without AC... caused unnecessary delay. We missed the connection."
Cons: "Plane was small with very loud engine"
Pros: "My other passengers in First Class. Your crew was also very kind and well mannered."
Cons: "I spent over 150 for an upgrade for a red eye for a flight I already spent over 500. Your crew lacked attention in service and one specific crew member (male) woke me up twice due to the loudness of his voice. Disappointed in the quality for the amount spent."
Pros: "Nice people working."
Cons: "The weather! And air traffic control!!"
Cons: "Flight was canceled completely. No email was send about the cancelation or explanation. Agents weren't helpful with readjusting flights"
Pros: "We boarded in record time and took off in record time. The landing was so smooth I hardly noticed it. Perfection!"
Cons: "Anything I didn't like is typical plane stuff - small cramped seats, one cup of soda instead of the entire can, etc. Nothing unusual!"
Cons: "There's a real problem on theses flights that are somehow multiply sponsored by different airlines. The ticket you sold me indicated Lufthansa, and my check in reminder the day before was for them. But they didn't know me from Adam. It finally emerged that the flight was actually run by United --and at Heathrow I had to hurry over from the Lufthansa to the United counter to check in --almost was late for my flight! Not nice. Could you please iron this issue out more clearly in the future."
Pros: "I was satisfied with the friendliness of the flight crew. The comfort of the flight was satisfactory also."
Cons: "I was unhappy with the handing of my luggage when unloaded plane side in Houston. The unwillingness of the representatives of United to help was extremely dissapointing. My flight being delayed I guess was just the icing on the cake."
Pros: "There was more complimentary snacks available."
Cons: "Didnt respected the "extra legroom" I bought in All my flights in this trip. It was the same as seating in the last row. Go to KLM and learn not to steal extra money."
Cons: "Weelchair service is bad"