Cons: "All was excellent"
Pros: "Customer service as always"
Pros: "Crew was awesome, super friendly and helpful. Even the korean food options tasted delicious."
Cons: "Not plus size friendly. The bathroom is too small for a plus size person to be able to use and for a 14 hour flight I think that’s important. Also if you’re plus size and the person in front of you reclines, it’s impossible to pull down your tray fully."
Cons: "On board entertainment was inop, making for a long (4) hours flight."
Pros: "Nice smooth flight."
Cons: "Tiny seats. No entertainment offered."
Pros: "Crew was lovely"
Cons: "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
Cons: "Filthy plane, and delayed too long"
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "Yes, . Amazing crew Seat was comfortable."
Pros: "Crew was very nice."
Cons: "Long delay with vague explanations why."
Pros: "The ceew"
Cons: "Unorganized boarding and 6 hour delay from expected departure time."
Cons: "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
Cons: "The comfort seats are not that comfortable"
Cons: "Delay after landing"
Pros: "Food and entertainment not applicable"
Cons: "Seats very tight!"
Cons: "We had to wait 10+ minutes to park in Boston. We arrived early but didn't park until past the projected time of arrival."
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "The flight is short and easy."
Cons: "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."
Pros: "Clean bathrooms and great refreshment choices"
Pros: "Flight attendant was great!"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Quick, efficient, affordable!"
Pros: "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
Cons: "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
Pros: "Got in 1/2 hour early"
Pros: "Delta in general but , they let me stranded, i had to find a eay to fly home, they did Not help finding a next flight.. i missed my flight because of WX"
Cons: "Lack of interest towards the passenger and client, i had to do it my self"
Pros: "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
Cons: "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"
Cons: "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
Pros: "Again, a quick and easy connector and flight homeward."
Cons: "Not applicable."
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Cons: "luggage did not arrive same time with me and not the same airport"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "Plane nice and comfortable"
Pros: "Comfortable seats in coach Good snacks Friendly crew"
Pros: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Pros: "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"
Cons: "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."
Pros: "on time meet all my expectations"
Cons: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gauging"
Cons: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"
Cons: "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."
Pros: "Great meal in economy. Delta entertainment was free and very comprehensive. Plane was packed, but service was great."
Pros: "Kindness and politeness, on time lots of explaining"
Cons: "Beyond seat space all was perfect"
Cons: "Why can't all the Delta gates be near each other. My connecting flight was very far."
Pros: "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Pros: "Overall great experience"
No food except pretzels were served and no movies available - no comment can be made
Cons: "The past two times flying with American out of Dallas my girlfriend and I have been separated on the flight. The first time we were able to be placed with each other but this time the attendant at the counter basically told everyone that because the flight was booked and there were so many people who had the issue that she could not move anyone around to be with their families. That on top of being rude to many of the flyers just makes the DFW experience with American feel like they don’t care about you."
Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."
Cons: "Did not make this flight"
Cons: "Not as crowded as the LAX to PHX"
Pros: "Uneventful flight! Love that!"
Cons: "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
Pros: "Overall very good flight!"
Cons: "Nothing much!"
Cons: "The flight was very good. The landing sounded rough with a lot of braking. Crew were really friendly. The food was expensive but fresh sandwich. Plane was beautiful. Lovely flight overall"
Pros: "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
Cons: "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
Pros: "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
Cons: "Boarding process was chaotic"
Cons: "AMERICAN IS THE WORST. Never flying with them again. My flight was cancelled, &they would NOT rebook me until 2 days later. REFUSED to compensate for the hotel I booked for the night. Held my baggage hostage & would not return it for a whole day. And their customer service is non-existent."
Cons: "Flight was delayed twice, and the flight was very bumpy and the pilot really had a bad landing."
Pros: "On times and good service - half-empty plane."
Pros: "Being able to pick your seat ahead of time, comfortable leather seats, snacks, on-board entertainment and free carry on make it worth paying a little extra over the other budget airlines."
Cons: "Constant delays. Maybe it has more to do with O'Hare itself than AA."
Cons: "Having to check our carry ons. We noticed another passenger had placed two carry ons in the overhead. If others are doing that, it forces others to check their carryons."
Pros: "Smooth Flight"
Cons: "Delayed on both flights"
Pros: "Smooth ride, good service."
Cons: "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
Pros: "On time and convenient"
Pros: "The crew was nice"
Cons: "More than 3 hour delay, entertainment system audio did not function and the flight path was set to Palm Beach instead of Orange County."
Pros: "Ease of travel. Seamless boarding process."
Cons: "Late , didn't make it on our flight back to Santa Ana"
Pros: "Nice newer plane, beautiful."
Cons: "Though I was in a elite preferred seat (not biz). I had about 6-7 inches from my face to the built in screen in the headrest. Hard not to notice that I couldn’t move an inch without hitting the seat in front of me or passenger next to me."
Pros: "Too many commercials on the TV before being able to watch the show."
Cons: "The aisles are not wide enough and people continue to hit me with their luggage and hand bags. Always the people waiting block the entrance of the gate when it is time to board."
Pros: "On time, crew was helpful and kind, entertainment options were vast."
Pros: "I got there in one piece. Even made my connection (barely)"
Cons: "TSA were abusing power and pulling ppl out of line like crazy. Tried to take Christmas toys from someone (and they weren’t in violation of anything. ) flight was delayed and took so long it would have been faster to drive to Charlotte. Whole airport was the most inefficient thing I have ever seen."
Pros: "The AA flight attendant staff served good food and enough snacks and beverages to make me feel full on my 11 hour flight. The selection of movies and music was very diverse. And tge flight was an overall enjoyable experience."
Pros: "Very smooth trip from beginning to end."
Pros: "Crew was very nice. Free snacks provided on plane."
Pros: "On time and very professional"
Cons: "The snack had coffee in it."
Pros: "There was a TV. Crew was friendly and professional."
Pros: "Everything was excellent"
Pros: "I enjoyed the Gps chart showing the flight data from takeoff to landing."
Pros: "Rapid boarding. On time performance. Plane was reasonably clean."
Cons: "Seats were tight but OK for a 3 hr flight. AA allows first passengers to carry excessive carry-on forcing later boarding passengers to check everything."
Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Pros: "santa ana airport"
Cons: "charged me ＄50 when i checked in my suitcase."
Pros: "The entertainment selection was wonderful."
Cons: "The flight left on time but arrived late by at least 1/2 hour. I am small but the seat was narrow: my neighbors kept on hitting me when they moved. And I think it is terrible to have to pay to reserve almost any seats except for the middle seats."
Pros: "Flight was quiet and uneventful, but late."
Cons: "no good glutenfree options. How about a Turkey Sandwich on multigrain gf bread? Or a wrap made with corn tortillas? Toasted almonds instead of only pretzles. Or a coconut macaroon instead of a cookie made with wheat."
Cons: "Our flight was so late. I actually missed the original time. Ran thought TSA, sprinted to the gate and then... waited for slightly over an eternity. But honestly, the great part of AA is the super small seats, really whi fits in these seads. Thank you. I'm 4-5."
Pros: "Seats were new."
Cons: "A lot less leg room than Southwest. Very cramped. Boarding crew in PHX was very uptight and stressed. Not sure why as everything seemed in order."
Pros: "Polite and professional"
Pros: "Love PTO, always efficient."
Pros: "The hostess was friendly and helpful. She made the trip pleasant."
Cons: "We arrived at the airport early, as suggested. The plane was over an hour late in arriving. Then it was announced that there was a maintenance problem and that there would be further delay. An hour later they were still waiting for maintenance to arrive. (I know that Greensboro airport is not O'hare, but it is not Dogpatch,either!) A large airline like AA should adequate personnel. After about two hours they arrived and the word given to us was that it would take about 30 minutes to resolve the problem. Finally, at 5:00 pm the 1:30 pm. flight was cancelled. They put us on a flight leaving 9:25 am the next day, and we were on our own until then. That flight left on time, and my comment about the hostess was, of course about that flight. I will consider all of the other options available before risking flying AA again."
Pros: "I love the stewartesssssss"
Cons: "The dudes cause they prolly gay"
Cons: "Uncomfortable seats rude crew"
Pros: "As I was sitting there waiting to board the plane I started to have anxiety. Watching how many people lined up to get on the plane made me a little nervous. I even thought about renting a car and driving from Dallas to OC California. I waited until i was almost the last person to board. What a pleasant surprise. I was seated between 2 lovely people who probably could have but didn't hardly talk the entire flight. The conversations we did have were pleasant, and they slept some of the time without snoring. It was a very nice flight home! And I'm thankful I didn't rent a car. Flying is much quicker!"
Cons: "Same as above answer. Boarding the back of the plane first makes so much more sense! I'm totally sure you all have your reasons for doing it the way you do since you have been doing this thing for years now, I would just do it different."
Pros: "The attendants were pleasant."
Cons: "Why are you asking about entertainment? There is none. There were a few TV screens scattered about showing something, but no headphones were offered at all, and it appeared the entertainment, which was very hard to see, was NBC TV shows. The quality of air travel has plummetted over the last 10 years."
Pros: "The chairs where comfortable and there was a free movie"
Cons: "The sound for the movie didn't work, the atenders dI'd not do any thing tI make uo for it. There was no complimentary snack. Loading on was a mess, not organized well."
Pros: "Comfortable newer plane More overhead cargo room"
Cons: "Not enough time between groups - people standing around blocked terminal Extremely full flight"
Cons: "The seats are too narrow"
Cons: "Seat was insanely small"
Cons: "0 space felt like two people were sitting on top of me the entire flight. Seats are so small. No room to even put my arms at my side. I'm 5'9 and my knees were scraping the seat in front of me. Uncomfortable the entire flight. only nice part of the flight was the captain and crew."
Pros: "Great crew. Clean cabin. United App easy and free entertainment"
Cons: "Cramped seats - no leg room (unless you want to pay much more). I'm 5'10 on a good day, so I don't know how someone 6'+ can sit in the back 2/3 of the plane."
Cons: "Cold, not enough space for carry on"
Pros: "crew was SO pleasant! respectful of sleeping passengers came around with snacks and drinks then came around a bit later with coffee and water in case anyone needed a refill or missed it the first time"
Cons: "Never enough food selections"
Cons: "Pilot need to improve on communication skill, use better judgement when storm or other situations arise don't boarded the plane and let customers. Wait for 2hrs then turn back to the gate, I don't know what are the protocol, but letting cust. waiting in the plane on the tarmac for 2hrs that's unacceptable. Thank you"
Pros: "I was in Economy Plus and it was as nice as any type seat on any other airline."
Cons: "It would be nice if they could serve a snack in mid flight as it's a long long way!"
Cons: "They cut one hour and took off when I made chek in they gave another ticket I was supposed to arrive 6 pm in my destination I arrived 11 pm and they were very very rude when I tried to complain about it! United no more!!!"
Cons: "Extra for carry on extra for movie,extra to eat,cramped sitting for 4 hours,earphone jack broken,screen control broken,keep paying more for less,sucked"
Pros: "The layover in Denver worked out perfectly - no long wait. The United entertainment availability. Friendliness of crew. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No screens for United entertainment so you had to use cell phone, but this eats battery and no power in our zone"
Cons: "Having to pay for entertainment."
Pros: "The crew was professional."
Cons: "What entertainment system? This was terrible. While so many airplanes have personal screens and entertainment systems, this flight was a find your own connection and good luck. Not very helpful and on a VERY late flight (due to weather)."
Pros: "Flight was super delayed and everyone was way to unorganized."
Pros: "Eventually got home safe and sound."
Cons: "Delayed after boarding because of a technical issue and then after waiting over an hour we had to deplane and board another plane in a different terminal. That was a bummer"
Pros: "-Avoided the foul toilet -No overbooked passenger was clubbed into submission & dragged off.. although the threat hung in the air..."
Cons: "Delayed take off, cramped seating, predatory fees, ...what else could go wrong?"
Pros: "The in-flight crew were very nice and no one got beat up. our flight was delayed but we got put on a later flight without issue."
Cons: "No entertainment and no free wifi and the seats hurt my beck and back. The girl who checked us in was abrasive to us and everyone in front of us in line, but maybe she wasn't trying to be, that was just her personality. Our flight got delayed which meant we missed out on seeing an old friend I hadn't seen in years, but at least we got there."
Cons: "Being required to sit in middle seat and I'm deaf so I could not see what was going on in the isle like watching the flight attendants deliver their message."
Cons: "So crowded it was unbelievable. The seats are jammed together way too tight"
Pros: "Stewardesses were nice"
Cons: "Captain did not show. Had to wait 45 minutes for a new crew!"
Cons: "The flight was delayed, I missed my connection, the flight attendant did not care one bit, she was a bit rude, the food was horrible."
Pros: "Once we got on it went well, so I won't complain! It was a pleasant flight."
Cons: "Well my boarding group (5) was the last to board, we were informed after they shut the door and boarded all other groups that it was overbooked and that 14 people couldn't take this flight. We had 2 in our party that had made the plane (grp4, child n wife). After about a half hr of confusion and a handful of volunteers to take alternate flights, I boarded along with a friend who was traveling with me, they then shut the door behind us telling the rest they couldn't board"
Pros: "It was simple, straight forward, and easy. Encountered no problems, and the crew was great."
Pros: "Attendant was nice."
Cons: "Unexpected, unannounced delay put us into Chicago 30 minutes late. I was scheduled to have a 45 minute layover, now down to 15. I was given no support getting to my next gate, that plane was not held despite the fact that I ran across the terminal to catch it."
Cons: "I didn't like how the flight attendance wasn't so friendly, I felt as if I was a bother to them."
Cons: "Flight was canceled"
Pros: "Flight attendants were nice, the plane had wifi"
Cons: "We were sat against the bathroom in the very back and there is no leg room or any chance to lean back, mine and my wife's backs were very sore after the flight. The plane was outdated, I was really hoping for TV but it didn't have it."
Pros: "Crew was friendly."
Cons: "2 hour plus delay. After we boarded an additional delay due to maintenance paperwork. I missed part of a work meeting because of this."
Pros: "Everything ran on time in a smoothly Manor..."
Cons: "Not to comfortable need more space between People"
Cons: "Delayed flight. Delayed luggage"
Cons: "The pane was 2 hours delayed due tom problem at airport. While we sat on the plane for 2 hours in old uncomfortable seats (5pm - 7pm) we were not offered refreshments or snacks. When the flight finally took off and they got to us after 9pm, they had ran out of food. Lastly, this plan was made for short flights. No one should be asked to sit in those seats for 7 hours."
Cons: "Gate attendant had a snide attitude and made a joke about the possibility that a Samsung 7 could cause an explosion in flight over the intercom. Very unprofessional."
Cons: "It was a 6 hr. flight and neither entertainment nor food was complimentary. We were given a tiny pack of pretzels. You expect to at least receive a lunch on a 6 hr. flight. Disappointing."
Pros: "Early boarding for passengers with children under age of 2 was super helpful for me as I was traveling by myself with baby for the first time!"
Pros: "It was nice and smooth and I had an empty seat in between, it doesn't make 5 stars because I was in coach."
Pros: "Flight was on time and early to destination"
Cons: "Stuck in 32D, seat didn't recline, bathroom was my headrest, tv screen wouldn't turn off, no legroom at all.. Just a miserable flight."
Pros: "Nice people working."
Cons: "The weather! And air traffic control!!"
Cons: "Getting rerouted to LAX. It would have been much less expensive to book a flight to LAX originally."
Cons: "My flight was late causing me to miss my connecting flight. Having to spent the night here at the airport. I'm still here waiting. I was rebooked on a 11:55am flight for this morning 7/19/16. Very disappointed."
Pros: "The plane being on time. Next time would prefer to be able to choose seats. I like the window"
Pros: "I traveled with a 2yr. Old and boarding first really helps to get settled in our seats."
Pros: "We arrived early."
Cons: "We were in group 5, We couldn't take our carry on. They ran out of space for it in the overhead bins. Had to check it."
Pros: "did not enjoy my flight whatsoever."
Cons: "they had to change me and about 10 other peoples flights because of the delays from "cloud cover" (what the hell?? terrible excuse) then the attendant LIED to me about where my bag would go. i missed my flight because of this, had to get re routed to san diego over 2 hours from my house, and my bag was sent to john wayne so i had to drive ANOTHER hour ans a half in traffic out of my way all because that illiterate moron of a flight attendant didn't know how to communicate with her coworkers about where our bags would be or how we could get them. absolutely never flying united again. horrible. what an awful day. they DO NOT deserve my hard-earned money, and the people deserve to know how truly crappy their service is."
Pros: "Very basic flight I can't get stars to delete Food and entrain 0. Comfort 0 cre 7"
Pros: "Efficient boarding and exiting"
Cons: "Spoke to united agent night before light. Re distance between gates in in Houston. Wasn't sure that I was only two gates away and I would not need wheelchair transportation. However when I re-arrived in Houston not only was I at the far end of the terminal I landed in I had to go all the way out and catch a train to a different turn on and the and the gate was not there, was train ride to different terminal, I just made the flight, but my hip is still hurting"
Pros: "I ALWAYS LOVE THE SMILING FACES OF THE CREW"
Cons: "DELAYED FLIGHT"
Got me from A to B. Nothing more nothing less.
It was a smooth and seamless flight from start to finish. If you're a light traveler, Spirit is a great travel option!
Cons: "Tough landing. Miss the free drink and peanuts"
Pros: "Clean, fast, efficient!"
Pros: "Is was affordable and if you actually visit the airline website they give you great trips on how to pack properly and avoid common issues other passengers experienced."
Cons: "Satisfied with overall experience."
Cons: "I didn’t like anything about the flight."
Pros: "The attendant was the only reason I stayed on flight, very polite and nice."
Cons: "The surprise fees for luggage starts off this rant. It cost another $160.00 for three checked bags. More than I paid for a seat. Then the boarding was terrible, thru charge you for “priority 2” boarding which amazingly everyone is. The seats inside the plane don’t recline. $3.00 water??? Enough"
Cons: "Not to be delayed for an hour and it being announced 10 min before boarding"
Pros: "The crew the very nice"
Cons: "I didn’t like setting in the back because my ears hurt very bad"
Pros: "Cheap, plane was 2 seats on each side, not even close to full."
Cons: "Crew was lively, they spent most of the flight gossiping about nonsense and playing on the intercom. Felt like I was on the plane from Soul plane, bunch of dudes congregating by the rest rooms, people running amuck all over the place. People yelling in 4 different languages. They are super cheap but then nickel and dime you to death. Everything costs from a $40 carry on bag to a $5 pepsi. 18x16x8 is what's free. Pissed them off because I had a book bag exactly that size and sure stuffed it fully!"
Pros: "The trip was great :- ) Can you send me a copy of my receipt and send it to email@example.com Thanks"
Pros: "Timely and efficient boarding"
Cons: "Bare minimum but no complaints"
Pros: "I liked the price of the ticket originally but I found out that not only does Spirit charge you to check a bag , but they charge you to carry on a bag as well. My bag was a bit over weight so I ended up having to pay extra and after all the extra costs, the money I paid to check my bags ended up being more than the price of the flight."
Cons: "My flight was over 4 and a half hours delayed and after speaking with several people about this experience, I found that this is par for the course for Spirit Airlines. Supposedly they are delayed by several hours more often than not. I heard more than once that this was several people's first and last trip with Spirit and I am of the same mind. I wont be flying with Spirit again if I can avoid it."
Pros: "The flight attendants sense of humor"
Cons: "The chairs are super uncomfortable."
Pros: "I liked the fare."
Cons: "The seat was worn out. The check in isn't user friendly. The attendant was stern"
Pros: "It had some space"
Cons: "I did not like Paying $47 for a little tiny carry on"
Pros: "The cost"
Cons: "Food was all purchase nothing complimentary. The flight well over an hour and a half late due to some sort of electrical malfunction. The least they could have done for the inconvenience of the wait was offer complimentary drink and snack service."
Cons: "The lauggage I checked in arrived in San Jose completely demolished. I can't even carry it anymore. There is a big whole in my bag pack, so my close are hanging out and the shoulder strap is ripped of completely."
Pros: "Flight attendants were friendly and reasonably attentive"
Cons: "Chaotic poorly organized system for checking bags. Not enough seats at the gate while waiting for boarding."
Cons: "Website is VERY poorly worded on Spirit. It says a carry on bag is $49 HOWEVER it is not. It is actually comp. I didn't even have bags because of this fee and yet, I was STILL charged on THEIR website. Flight was smooth but this is issue #2 with Spirit airlines and I have only flown them 2 times. Will not return ... would rather fly United and risk getting beat down (sarcasm) I will stick to Delta .. best airline EVER"
Pros: "Some of the Spirit crew did try to assist me and the other passengers."
Cons: "I was unable to check in online and when I tried to use a Kisok I was told to talk to an agent. i waited in a very long line, was told I might not make it and that they wouldn't hold the plane for me (or the five other people who had the same problem as me) but if I made it through security in time we could. When we all made it to the gate they closed the doors and wouldn't let us board even though we were there before takeoff. (One girl was even there before they closed the doors and they wouldn't let her through. Spirit changed our flights to the next available plane (11hours away) for no charge but I bought a new plane ticket with another airline."
Cons: "The flight was delayed quite a bit, then when we finally boarded they said there was repairs that needed to be made on the plane, didn't explain what, and so we sat at the gate for a long time, I believe an hour, with little further update as we waited. When we did eventually get airborne, the ride was very bumpy but again no comment/explanation/apology was given. I also was very unimpressed that you couldn't even get a small cup of water but at to purchase even that. It seems to me that even if everything else is for sale you should be allowed drinking water on a flight in this day and age. In some states it's illegal to refuse drinking water to an individual, but apparently it's ok to do when you're trapped in a plane a mile high. Someone sitting at my gate had been delayed almost 12 hours with their spirit flight. After this experience I will never fly with them again if I can at all help it."
Cons: "Delayed without any explaination or warning. They didn't even change the screen to show that it was delayed."
Pros: "boarding and travel were great"
Cons: "seats yuck"
Pros: "Great in flight snacks!"
Cons: "Boarding can be a little hectic with random seat assignments but thats what you get"
Cons: "The crumbs from the children eating in the seat in front of me fell all over my bag. Why aren't there liners on the seats to catch such things? Otherwise, smooth flight."
Cons: "Small, but still worth the price"
Pros: "I liked that the aisle was wide enough that passengers entering and exiting didn't bump into other passengers seated in aisle seats and that the rows were far enough apart that my knees weren't smashed against my chest."
Cons: "All of the hidden fees... carryon fee, checked bag fee, fee if your checked bag weighs more than 40lbs, fee to pick seats so you are sitting with your companion(s), fee for snacks, fee for water... we wondered if there would be a fee for the oxygen in the oxygen mask in the event of an emergency. The staff at checkin were extremely rude and treated us like we were idiots for not knowing where the kiosks were in an airport we had never been to before."
Pros: "The plane was nice. The flight was quick even after a delay. We arrived on time. The space at MCO was better."
Cons: "The waiting room for Spirit at BOS was too small. There wasn't enough seats and people had to sit on the floor. Only 2 bathroom stalls in the Women's bathroom. This is too few for the number of women and children on the flight. The small food area had no water or any food remaining. Only a few cookies, sandwiches and Pepsi. No reading materials. I would hate to be stuck in that space for a long delay because of weather."
Cons: "They force u to pay $55 for carry-on before boarding and once boarding stars you have to pay $100 for your carry-on otherwise they won't let you on the plain and during flight they don't provide any refreshments if u want anything you have to pay for it"
Pros: "We had a completely uneventful flight in both directions. Everything travelers could want!"
Pros: "Not enough flights to Buffalo"
Cons: "Price of flight goes up with bags are seats"
Cons: "Flight was cancelled and they did not even help me find a different one"
Pros: "flight was quite late. i believe i have had six flights on spirit, and they all have been late"
Cons: "Uh, can't check in online, kiosks were all down, and so of course there were long lines. Hence missing the 45 min window."
Pros: "Crew was professional and friendly."
Cons: "Seats really uncomfortable, can't be adjusted."
Cons: "Terrible experience. The terminal was filthy, the crew let me stand behind them for thirty seconds or more joking and laughing while I waited to ask a question. You get charged $80+ for a bag that would be no charge with other airlines. The seats don't recline, the crew is unprofessional. Will never fly this airline again."
Cons: "We will try and avoid flying Spirit. This is the second time that Spirit has cancelled a flight without enough notice. They were the only airline to cancel. They could only get us out 2 days later. They refunded our money but not the extra fees for seats and bags. We had to pay double the price to get home on another airline"
Cons: "The fact that you charge for everything, I couldn't even get water when I was coughing .. I WILL NEVER FLY SPIRIT AGAIN!"
Pros: "The flight attendants handled a very traumatic experience as best as they could, were helpful, and calm throughout the entire ordeal."
Cons: "The planes themselves are awful, dirty, smell weird, and cramped."
Cons: "Website said $42 for 1 bag at airport was charged$52 to Seattle and $42 to lax, making the "cheap" ticket the same as any other airline which charges$25/bag"
Cons: "Delays without proper updates"
Pros: "Everything was better than any other company very good."
Cons: "Everything was perfect timing,service good space on seats."
Cons: "My flight was schedule for 9:36 didn't leave until11:30. I was there 2 hours before my flight. Was not thrilled about my flight. It was chaos at the airport and people were angry and complaining."
Cons: "I checked in on my phone the night before and took a screen shot of the boarding pass once the "print boarding pass" automatically opened. After waiting in the security line at Denver International for 25 minutes I got to the front and tried to scan my phone on the TSA machine and was informed Spirit doesn't use mobile boarding passes (the one I had saved is not able to be read by TSA machine)! I had to go all the way to the ticket counter for a paper boarding pass and almost missed my flight. It's 2016 and Spirit does not use mobile passes...so lame."
Cons: "Expensive extras like carry on charges, reclining seat charges and expensive snack charges"
Cons: "Charging of carions. Get rid of that and all ok"
Pros: "Luckily sitting by good people"
Cons: "Beer was warm and $7"