I had asked for a wheelchair but I had to hunt down someone and when I disenbarked, there was no one there to help me and I had to walk all the way up the ramp and could not breathe ,a few of the passengers were very upset because I could not catch my breath,they were more helpful than the airlines. The young lady who was supposed to help me did not show. A passenger started to push the wheel chair towards where I was supposed to be picked up by my son. Things were more organized in Portland,Oregon. The flight was very good.
Pros: "The crew was efficient. No one on the flight had any apparent issues with the mask mandates. It was a very pleasant flight."
Cons: "All-in-all, things were great!"
Cons: "Made up time after leaving late and baggage out on time!! Thanks Alaska!!"
Cons: "Better cleaning in the seats, there were crumbs and trash still left"
Cons: "Variety in snacks"
Pros: "Crew was good"
Cons: "Full flight amidst this pandemic? Small aircraft does not allow social distancing with a full flight."
Cons: "Alaska Airlines is always a great experience"
Cons: "WiFi was on and off the entire trip"
Pros: "The crew was super friendly. Flight was on time and landed early. Flying while the sunset is happening is amazing... nature's entertainment"
Pros: "Seat comfortable. Appreciated the amount of space beneath seat in front of me. Made storing my personal item easy and I had enough leg rpm; didn’t feel cramped. Crew was. Professional and informative."
Pros: "Love the coffee cookies."
Pros: "Seats were great."
Cons: "Food was less than acceptable. Service could have been better."
Cons: "It seemed as if the pilot didn’t know what he was doing Made us vomit"
Cons: "My flight from SNA to SEA was also on Alaska ut this plane was a downgrade. No inflight entertainment in the seat back, not the relaxing pink lights, less comfortable seats. There was also an altercation between passengers in my row. Made the flight very uncomfortable."
Cons: "Small plane, fully booked so they made me check my carry on. No one really seemed like they liked their job with the exception of the woman boarding us."
Cons: "No problems at all but flight was rerouted to San Jose"
Pros: "Features was nice crew was great"
Pros: "Service, airport, and ease were great."
Cons: "Gate location for Alaska Airlines was confusing at SJC (San Jose Airport), and they closed the doors early, so I barely made it in time! Is Alaska Airlines in two different terminals?"
Pros: "Over all quick experience"
Cons: "Don’t really lnow"
Pros: "Crew was very friendly"
Pros: "Flight was fast, crew was pleasant, and pilot was good at communicating delays."
Cons: "Children were pretty annoying, but that's expected. Maybe a coloring book should be offered like when I was a child. Biscuits are meh."
Pros: "Nice seats. Good crew"
Cons: "Tell us it's in terminal 1. We already had to go back and forth through terminal 2 from checkin on one side, back up escalater to other side, then back to check-in side through security. I had to drag my checking bag since you have an extra small check-in size, so my roller stayed home. Then once upstairs it's 1/2 mi through the terminal back to 1. I would have picked up a bag mover if I had any idea. Since I did check-in on line, I could have gone directly in terminal 1 if I was told. I also would have missed my flight if I hadn't come early to the airport."
Pros: "Crew was very polite and accommodating."
Cons: "Seats and aisles are ridiculously close together and chlostophobic. I was in an aisle seat and was constantly being bumped by the carts, crew and passengers even though I had my arms within my seat area."
Pros: "Boarding was easy. I didn’t have food or drink so I couldn’t really rate it"
Cons: "Landing was bumpy"
Pros: "Flight was on time."
Cons: "Unremarkable customer service. Very 'blah.'"
Pros: "Quick flight Good selection of entertainment Being able to text your friends is really nice"
Cons: "Waited for an HOUR in the plane for some paperwork. First we waited like 15 min for the first set, but it was the wrong one (missing some key verbiage?) so we had to wait EVEN LONGER for the correct paper to show up. Get your damn act together, Alaska. Luckily we had some tailwind so we only arrived 20 minutes late... BUT STILL."
Cons: "Overbooked almost didn't get a seat even though I bought tickets months ago"
Pros: "Staff go above and beyond to be friendly and they truly do have a serve with a smile attitude."
Pros: "I felt a great pleasure that there was a changing table in one of the bathrooms. This made things so much easier with a child. The staff was friendly for the most part and allowed us to stretch."
Cons: "The stewards dropped empty plastic cups on me three times and never once said sorry. It was kind of odd from a customer service aspect."
Pros: "The flight crew was incredibly sweet and helpful; one of them even gave me their personal TUMS when I said I didn't feel well."
Cons: "The flight boarded 30 minutes early; I arrived to my gate at the time of when my ticket said boarding started, but they were already calling final boarding call for my flight. I completely panicked. The plane was clean but the seats are very close together and there were no complimentary snacks- even though it was a 6 hour flight. On my flight back from Seattle on Delta, we got a complimentary meal AND a complimentary snack. I was expecting my Alaskan flight to be better based on everything I'd heard from friends, but my return Delta flight showed Alaska up; it was a spacier plane with way more food offered."
Pros: "Very pleasant flight attendants."
Cons: "Having to pay for own transportation and time to San Jose when flight was supposed to be out of San Francisco."
Pros: "Little bit more leg room in the Premier seats. Not sure if it was worth the extra cost though-$69...little more legroom, kinda early boarding, a teeny, tiny snack box and free alcoholic drinks (drink service wasn’t speedy so you maybe got a chance for 2)."
Cons: "It was a long flight. No fault of the airline, just a long flight. The food is ridiculously overpriced so you should plan ahead for your own meals."
Cons: "No entertainment on board"
Cons: "Did not like the rates for wifi. First r such a short flight it should be FREE."
Pros: "The people who work for Alaska Airlines"
Cons: "I had a carry-on suitcase, but it wouldn't fit. It had to be checked, which was what I was trying to avoid."
Pros: "On time and efficient service, Alaska made the entire journey easy and terrific. I will continue to use this airline it is a mile above the rest."
Cons: "A woman thought she had my seat. She said "I am 29A" and so I quickly got the steward so we could resolve the complication. It turned out she read 29A on her itinerary only it was for an earlier leg of the trip. Instead of understanding her accidental oversight, the steward said to us both, "you have 29C and you 29A whats the problem?" I understand he was busy, only 2 passengers booked for the same seat would cause a problem on a full flight. He should have understood her accidental self-seat assignment change because she read the seat from the earlier flight. She and I weren't trying to have issues, we just wanted to sort out what we thought was an overlap in seat assignments."
Pros: "The crew was really nice & the Alaska check in was really helpful tp make sure I went to the right area."
Cons: "Was one of the first ones there. When boarding they started to to load from backto front. After they called the back from rows 20 & beyond a few mins later a whole group of people came running over & got in line, then another wave of people came running over & got in line. Then they called for the rest to board but there was only about 5 people. So we ended up being the last one on."
Pros: "The crew were even more friendly and chatted with me, the flight was more empty so I had an entire row to myself and was able to sit near the lavatory. I was ablessed to watch "Hidden Figures" during the flight, a movie I had been anxious to watch but had not had the time. And the coffee was delicious! Whenever I make my own travel arrangements I always fly with Alaska!"
Cons: "Bit of a bumpy ride due to some turbulence, however that cannot be helped."
Pros: "The crew was very friendly. ..."
Cons: "I gave up my seat for a family to sit all together and attendant at the counter said that I would get an email & money.... So far have not received anything."
Cons: "It was a bit cold on the plane but it was a smooth flight."
Pros: "The Captain was skilled, made you feel comfortable. Kept us informed. From take off to landing all were smooth. Prefer Alaska Airline over all others."
Pros: "Sonoma county airport is the easiest airport to travel through with the friendliest TSA and airport employees. I got there 40min before my flight where I checked my baggage, went through security, and had 15min to spare before boarding."
Cons: "The main terminal could really use some love. It's just a bungalow type of room with a vending machine. I really wish they had tables with chairs and a way to order a drink/food via the restaurant that's outside the terminal. This isn't a huge deal considering the airport itself only does one flight at a time so getting through security is easy. Just check any baggage you're not carrying on and go to the restaurant. About 20-30min before the flight go through security (5min process and they're probably still 10 min from boarding). It's one plane so it's easy to get through security and To get on the plane."
Pros: "That my seat was one of the first rows to board after 1st class and club members. Also liked the power outlets at every seat."
Cons: "No complaints."
Pros: "Friendly crew, quick loading."
Cons: "Seats keep getting tighter and shared armrests are difficult with adults sitting next to each other. Very slow unloading. Too many people using overheads since you started charging for checked luggage."
Pros: "The flight departed on time, as well as my first flight, which was very satisfying."
Pros: "Customer service as always"
Pros: "Crew was awesome, super friendly and helpful. Even the korean food options tasted delicious."
Cons: "Not plus size friendly. The bathroom is too small for a plus size person to be able to use and for a 14 hour flight I think that’s important. Also if you’re plus size and the person in front of you reclines, it’s impossible to pull down your tray fully."
Cons: "On board entertainment was inop, making for a long (4) hours flight."
Pros: "Nice smooth flight."
Cons: "Tiny seats. No entertainment offered."
Pros: "Crew was lovely"
Cons: "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
Cons: "Filthy plane, and delayed too long"
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "Yes, . Amazing crew Seat was comfortable."
Pros: "Crew was very nice."
Cons: "Long delay with vague explanations why."
Pros: "The ceew"
Cons: "Unorganized boarding and 6 hour delay from expected departure time."
Cons: "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
Cons: "The comfort seats are not that comfortable"
Cons: "Delay after landing"
Pros: "Food and entertainment not applicable"
Cons: "Seats very tight!"
Pros: "The crew was wonderful, the flight was on time."
Cons: "But the seats are so tight that we were definitely elbow to elbow and once seated I was unable to access even the purse that was at my feet. There was no entertainment and the tray table was tiny, not even an indentation for a cup!"
Cons: "We had to wait 10+ minutes to park in Boston. We arrived early but didn't park until past the projected time of arrival."
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "The flight is short and easy."
Cons: "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."
Pros: "Clean bathrooms and great refreshment choices"
Pros: "Flight attendant was great!"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Quick, efficient, affordable!"
Pros: "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
Cons: "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
Pros: "Got in 1/2 hour early"
Pros: "Delta in general but , they let me stranded, i had to find a eay to fly home, they did Not help finding a next flight.. i missed my flight because of WX"
Cons: "Lack of interest towards the passenger and client, i had to do it my self"
Pros: "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
Cons: "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"
Cons: "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
Pros: "Again, a quick and easy connector and flight homeward."
Cons: "Not applicable."
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Cons: "luggage did not arrive same time with me and not the same airport"
Cons: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Pros: "Plane nice and comfortable"
Pros: "Comfortable seats in coach Good snacks Friendly crew"
Pros: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Pros: "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"
Cons: "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."
Pros: "on time meet all my expectations"
Cons: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gauging"
Cons: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"
Cons: "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."
Pros: "Great meal in economy. Delta entertainment was free and very comprehensive. Plane was packed, but service was great."
Pros: "Kindness and politeness, on time lots of explaining"
Cons: "Beyond seat space all was perfect"
Cons: "Why can't all the Delta gates be near each other. My connecting flight was very far."
Pros: "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"
Pros: "Overall great experience"
Pros: "The convenience of a red eye flight."
Cons: "Legroom bad for tall guy."
Pros: "Nothing I don’t think I’ll fly sun country again"
Cons: "Provide online check in at no cost. The extra cost resulted in everyone checking in at counter that was miserably understaffed. It could have resulted in a missed flight except flight was delayed for 3 hours. Due to mechanical issues."
Pros: "Easy baggage check"
Cons: "San Fran fuel delivery system"
Cons: "Please bring back your higher seats. Please."
Cons: "Kiosks to check in would have been great"
Pros: "Crew friendly, enough leg space"
Cons: "Internet access"
Cons: "Fees for bags"
Cons: "Boarding was awful. Not enough personnel at check in—huge lines. Could not check in online before flight, so everyone had to get manually checked in."
Pros: "On time, clean, friendly staff"
Cons: "TSA lines were extremely long today."
Pros: "Plane, staff, convenience"
Pros: "Stores and shops at Las Vegas airport"
Cons: "Security checkpoint was very slow"
Pros: "Smooth ride"
Cons: "Waiting in the plane a very long time after landing at SFO"
Cons: "Didn’t like paying $25 for each luggage. Didn’t assign our seats together. No entertainment, no complimentary snacks. Assigned seat belt faulty."
Cons: "There were not enough agents at the airport to check us in. The lines were long and passengers became surly."
Cons: "Not even a place to charge your phone"
Pros: "Crew was nice."
Cons: "Now paying for checked bag and it took 45 minutes-an hour to get bags from the carousel"
Cons: "Uncomfortable seats No WiFi No charging ports"
Pros: "The crew was nice."
Cons: "Almost an hour delay at the gate. I understand there was some problem with the plane and I’m glad they fixed it, but maybe give everybody a cookie or something instead of pushing all your snacks that are available only with a credit card."
Pros: "Absolutely nothing."
Cons: "Flight was delayed 2 hours, then cancelled, because of a mechanical error, then a diverted inbound aircraft, and then a timed out crew. Gate agents knew next to nothing and we're not helpful or sympathetic. Called the 800 number and they said they could rebook us - two days later. I never made it where I was going. I was only offered a refund for my flight - nothing beyond that."
Cons: "Plane was 1.5 - 2 hours late and passengers were offered no explanation and there were no apologies from the crew. Even if it was unavoidable (weather, etc.), SOMETHING should be said to passengers. Very poor customer service."
Pros: "We got the row behind first class, which was great, with extra leg room."
Pros: "On time departures, friendly service"
Cons: "seats not the most comfortable"
Pros: "assigned behind first class so had a lot of leg room"
Cons: "not being able to check in before the flight because of not having a seat assignment"
Pros: "Clean, on time, friendly"
Pros: "I took Sun Air to an extended family event- whereas others in our group had flights delayed and cancelled on different airlines, Sun Country took off on time and landed 5 minutes early- both ways!"
Cons: "There was no Sun Country sign to find where to check in. We left an hour late due to having to take a shuttle bus to our plane. The folks coming off that plane were late making us late. Everything else was great."
Pros: "-Clean -Efficient boarding -nice seats -nice employees -on time departure -early landing - awesome value!!!"
Cons: "not a thing"
Cons: "My tray table was broken so I had to eat in my lap. Very uncomfortable as since there were still open seats I would have expected that my husband and I be seated together and there were two seats together in row one with just a jumper sun country employee occupying. Flying first class is expensive and I expected better service as well as wi fi"
Pros: "It's a great airline, on time, nice flight attendants."
Pros: "On time and friendly in airport staff"
Cons: "Attendants seemed a bit stressed Minneapolis to Ft. Meyers."
Pros: "Not too much"
Cons: "There is no wifi available, the boarding process took over 30 mins before I got on, and there were no free onflight snacks"
Pros: "Excellent crew. Friendly, accommodating."
Pros: "Flight attendants made you feel like a customer and not a stranger asking for a favor."
Cons: "Looking forward to wifi and or entertainment options"
Cons: "Stuck in row 10 where the seats don't recline and there's a little less leg room."
Cons: "I wasn't able to check in online for my outgoing or incoming flight, which added to the stress of travel. The actual flight was fine though."
Pros: "Overall went well. Typical flight experience."
Cons: "Very cramped seating."
Pros: "Crew is excellent."
Cons: "Need check-in kiosks where you can print boarding pass without waiting in line. I checked in online but couldn't print my pass because I don't have a printer. I still had to wait in line like everyone else who hadn't yet checked in at both airports and wasn't checking a bag either. Delta sends the boarding pass right to your phone."
Pros: "Staff and crew helpful. Seats not very comfortable. Personal entertainment device good."
Pros: "We were guaranteed a seat and the check-in personnel tried her best to get us seats together, but it was a full flight. She was very nice."
Cons: "A bag of pretzels or something would have been nice...."
Cons: "Boarding the plane was a horrible experience—no Sun Country staff anywhere to be found during the 3 hours I spent at the airport. When the departure gate that was printed on my boarding pass was incorrect, Alaska Airlines staff went out of their way to help me to find the correct gate."
Pros: "The staff was courteous and helpful. Check-in was quick, and easy. The staff distributed snacks out while we were stuck on the runway for 2+ hrs due to delays. The staff made sure we were taken care of and okay."
Cons: "I disliked the lack of space in the airplane. There so little space, it feels like everyone is on top of one another... Definitely don't like feeling like I'm imposing in to someone's personal space. There was no form of entertainment, which made the delay seem longer as we were stuck in. The air plane waiting for the okay to take off."
Pros: "Comfortable, friendly staff, early arrival"
Cons: "Should have free wifi since no on flight entertainment"
Pros: "I loved the amount of legroom in regular coach seating. ."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."
Pros: "Loved the attention to detail. The service was great. Good food as well!"
Pros: "Everyone was nice, professional, normal and efficient. Got a great price on my ticket."
Pros: "Priority boarding"
Cons: "No wifi, no free snacks for preferred seating"
Pros: "It's been awhile since doing any air travel. I really enjoyed your staff's attitude. They seemed happy and pleased to be there. It made a difference. I would definitely travel with you again."
No food except pretzels were served and no movies available - no comment can be made
Cons: "The past two times flying with American out of Dallas my girlfriend and I have been separated on the flight. The first time we were able to be placed with each other but this time the attendant at the counter basically told everyone that because the flight was booked and there were so many people who had the issue that she could not move anyone around to be with their families. That on top of being rude to many of the flyers just makes the DFW experience with American feel like they don’t care about you."
Cons: "Did not make this flight"
Pros: "Overall very good flight!"
Cons: "Nothing much!"
Cons: "No room for long legs. Seats too close"
Cons: "The flight was very good. The landing sounded rough with a lot of braking. Crew were really friendly. The food was expensive but fresh sandwich. Plane was beautiful. Lovely flight overall"
Pros: "Seat extremely comfortable."
Cons: "We sat waiting a few minutes after everyone was onboard."
Cons: "AMERICAN IS THE WORST. Never flying with them again. My flight was cancelled, &they would NOT rebook me until 2 days later. REFUSED to compensate for the hotel I booked for the night. Held my baggage hostage & would not return it for a whole day. And their customer service is non-existent."
Cons: "Flight was delayed twice, and the flight was very bumpy and the pilot really had a bad landing."
Cons: "Flights were crazy, our plane was delayed over an hour while we were already boarded due to low fuel. We also circled around the air which caused at least 13 other people to miss the connecting flight to Vegas by three minutes and they could not hold the plane."
Pros: "Being able to pick your seat ahead of time, comfortable leather seats, snacks, on-board entertainment and free carry on make it worth paying a little extra over the other budget airlines."
Cons: "Constant delays. Maybe it has more to do with O'Hare itself than AA."
Cons: "Having to check our carry ons. We noticed another passenger had placed two carry ons in the overhead. If others are doing that, it forces others to check their carryons."
Pros: "Smooth ride, good service."
Cons: "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
Pros: "On time and convenient"
Pros: "The crew was nice"
Cons: "More than 3 hour delay, entertainment system audio did not function and the flight path was set to Palm Beach instead of Orange County."
Cons: "Missed connection"
Cons: "Late , didn't make it on our flight back to Santa Ana"
Pros: "Nice newer plane, beautiful."
Cons: "Though I was in a elite preferred seat (not biz). I had about 6-7 inches from my face to the built in screen in the headrest. Hard not to notice that I couldn’t move an inch without hitting the seat in front of me or passenger next to me."
Pros: "Too many commercials on the TV before being able to watch the show."
Cons: "The aisles are not wide enough and people continue to hit me with their luggage and hand bags. Always the people waiting block the entrance of the gate when it is time to board."
Pros: "All went well the St"
Cons: "Need more leg room"
Pros: "On time, crew was helpful and kind, entertainment options were vast."
Pros: "Short flight; no food or entertainment on board. Wish more airlines and airports would consider direct to ILM! Great airport! Leave a little early and arrived early!!"
Pros: "Going down stairs to tarmac in CLT was very difficult for this old lady"
Pros: "The AA flight attendant staff served good food and enough snacks and beverages to make me feel full on my 11 hour flight. The selection of movies and music was very diverse. And tge flight was an overall enjoyable experience."
Pros: "Very smooth trip from beginning to end."
Pros: "Crew was very nice. Free snacks provided on plane."
Pros: "On time and very professional"
Cons: "The snack had coffee in it."
Pros: "There was a TV. Crew was friendly and professional."
Pros: "I enjoyed the Gps chart showing the flight data from takeoff to landing."
Cons: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
Pros: "Rapid boarding. On time performance. Plane was reasonably clean."
Cons: "Seats were tight but OK for a 3 hr flight. AA allows first passengers to carry excessive carry-on forcing later boarding passengers to check everything."
Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Pros: "Staff was honest. Pilot and ground representative kept us updated."
Cons: "Delay while we waited for a crew from Denver and nobody cleaned the plane while they waited. Instead the crew arrives quite late to find a dirty plane. While the plane was being cleaned our Co-pilot was reassigned. We waited on the plane while they scouted up a different co-pilot. This caused another delay. Staff did the best they could but the organizational incompetence was not lost on the passengers."
Pros: "santa ana airport"
Cons: "charged me ＄50 when i checked in my suitcase."
Pros: "The entertainment selection was wonderful."
Cons: "The flight left on time but arrived late by at least 1/2 hour. I am small but the seat was narrow: my neighbors kept on hitting me when they moved. And I think it is terrible to have to pay to reserve almost any seats except for the middle seats."
Pros: "Flight was quiet and uneventful, but late."
Cons: "no good glutenfree options. How about a Turkey Sandwich on multigrain gf bread? Or a wrap made with corn tortillas? Toasted almonds instead of only pretzles. Or a coconut macaroon instead of a cookie made with wheat."
Cons: "Our flight was so late. I actually missed the original time. Ran thought TSA, sprinted to the gate and then... waited for slightly over an eternity. But honestly, the great part of AA is the super small seats, really whi fits in these seads. Thank you. I'm 4-5."
Pros: "Seats were new."
Cons: "A lot less leg room than Southwest. Very cramped. Boarding crew in PHX was very uptight and stressed. Not sure why as everything seemed in order."
Pros: "Polite and professional"
Pros: "Polite and professional:-)"
Cons: "Our flight attendant was brusque, not very nice, and couldn't understand her on the announcements"
Pros: "Left on time arrived at destination early"
Cons: "Stewardess didn't smile was abrupt impatient"
Cons: "I found out that my original flight (Wilmington to NY) was canceled 5 hours before it was scheduled to leave. I was rebooked on an earlier flight to Charlotte, which I could do because I had coincidently finished packing early and lived close to the airport. At the airport, my new flight was delayed, which could have caused me to miss my connecting flight to Boston and be stuck at the Charlotte airport overnight. I was then rebooked on a flight that was leaving to NY, with a connecting flight to Boston at 7."
Pros: "I love the stewartesssssss"
Cons: "The dudes cause they prolly gay"
Pros: "Quick boarding due to no carry ons allowed, nice spacious seating, fast flight."
Cons: "Got there with normal roll on carry ons and were told absolutely none allowed. A notice ahead of time would have been nice. So we had to valet our bags which was not in our plan. We had to dig through our bags to get out important medicines (just in case) and expensive items. The flight was late and we had a connecting flight that was tight. Had to wait for bags before we could proceed to next gate which, of course, was as far away as we could get. I'm in knee brace and my husband has back issues. We had to book it as fast as we could to make the flight which we barely did. Not happy with the customer service at the gate in Wilmington. They were not very empathetic, courteous or nice. Not sure I'll be flying American ever again."
Pros: "As I was sitting there waiting to board the plane I started to have anxiety. Watching how many people lined up to get on the plane made me a little nervous. I even thought about renting a car and driving from Dallas to OC California. I waited until i was almost the last person to board. What a pleasant surprise. I was seated between 2 lovely people who probably could have but didn't hardly talk the entire flight. The conversations we did have were pleasant, and they slept some of the time without snoring. It was a very nice flight home! And I'm thankful I didn't rent a car. Flying is much quicker!"
Cons: "Same as above answer. Boarding the back of the plane first makes so much more sense! I'm totally sure you all have your reasons for doing it the way you do since you have been doing this thing for years now, I would just do it different."
Pros: "The attendants were pleasant."
Cons: "Why are you asking about entertainment? There is none. There were a few TV screens scattered about showing something, but no headphones were offered at all, and it appeared the entertainment, which was very hard to see, was NBC TV shows. The quality of air travel has plummetted over the last 10 years."
Pros: "The chairs where comfortable and there was a free movie"
Cons: "The sound for the movie didn't work, the atenders dI'd not do any thing tI make uo for it. There was no complimentary snack. Loading on was a mess, not organized well."
Non stop flight with no issues. Wish they weren’t seasonal to Asheville
Late, dirty and uncomfortable.
Cons: "Not the Airline’s fault but the uber for my mom was directed to the national side of the airport which isn’t where the Allegiant terminal is (internacional wing)"
Pros: "Quick boarding. A bit of personality from pilot"
Cons: "The delay at gate was said to be 10 minutes- no update for at least 30. Almost an hour waiting for gate"
Pros: "Nothing everything was smooth"
Cons: "Nothin g"
Pros: "The crew was super nice and helpful. They made an effort to answer any questions the passengers had. They made the flight home very enjoyable. I plan to fly with Allegiant again."
Cons: "Communication is always my #1 complaint with Allegiant. They delay flights regularly but there’s never any additional information...they just send you a text or email saying your flight is delayed, never tell you why, but they want you at the gate at the regular time...so you sit there for hours with No further communication and the gate agents never come to the gate to let you know what’s going on or what to expect because corporate has gotten stingy with regard to compensating folks even when THEY are to blame for the delay. Two trips in a row, two weeks apart, they’ve done the same thing to us. I appreciate the low fares, but I’ve just about decided I’d rather pay more for good customer service because theirs just sucks."
Cons: "Covid travel. Had us board an hour before take off and the back half of the plane was 100% full. Every seat including middle seats. 15 min before take off they allowed passengers to take empty seats and spread out."
Cons: "Absolutely GREAT!!!"
Cons: "Temp in the cabin was a little chilly but not totally uncomfortable"
Cons: "Reclining seats would be great!!"
Cons: "I tried to cancel this trip but was told I would have to pay more in order to receive a refund. Very disappointed customer as I have traveled with Allegiant many times and the one time I try to cancel my flight, I’m told I have to pay a fee which was more expensive than the actual price of the ticket. Waste of money."
Pros: "Met expectations"
Cons: "Met expectations"
Pros: "Crew was friendly, boarding process was easy, and the aisles are spacious"
Cons: "The seats do not recline and are not comfortable. Drinks and snacks are not complimentary."
Pros: "There was nothing outstanding really"
Cons: "It’s a low cost airline, so expectations are very low. Plane was very dirty because it just keeps on hopping back and forth without any cleaning service it seems"
Pros: "The crew was great. We left on time and arrived on time."
Cons: "I wish water was free. That is the only thing I don't like. I understand it's a cheap airline so everything cost extra, which is fine. But come on, water should be free."
Pros: "Crew was great"
Cons: "Earlier delay notification"
Pros: "All wa great"
Pros: "The staff was great"
Cons: "Seats were way to small for tall people with long legs..........."
Pros: "Our trip to Knoxville was great- no complaints. A/c cool— flight on time."
Cons: "Trip back to FLL air was not working well. Plane dirty as well."
Pros: "Early out and early in."
Cons: "The seats were a bit cramped but I suppose most are these days"
Cons: "The flight was delayed all day!!!"
Pros: "somehow after waiting on tamarac for half hour, we still got to Asheville, destination, on time."
Cons: "boarding in the rain, areas to check your bag and check in were so crowded you couldn't even find a proper line calling out names, some of the voices couldn't be heard no one available to answer questions what line a person should get in.som"
Cons: "parking my car 2 weeks in Asheville Long term was $96. I should have gone to Charlotte, parked at my friend's house and paid AA the same rate for a nicer seat and cabin leg room. a la carte pricing ran my bill up even with NO checked luggage. Asheville doesn't have a shuttle service for the long-term parking."
Pros: "friendly helpful staff. on time. safe."
Cons: "my suitcase went to the WRONG destination. very inconvenient and expensive. also plane interior was pretty shabby which made me wonder about the engines, mechanical etc."
Cons: "I attempted to check in online and was unable to do so. Bad app."
Cons: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Pros: "The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them."
Cons: "Nothing at all."
Pros: "The staff was nice, kind of, but also unprofessional at time."
Cons: "My flights were both fine but the flight from Fresno to Las Vegas was such a disaster! They switched planes so the majority of the people did not have a seat because the plane did not have any B seats. It would have been nice if ANYONE had made that announcement before we boarded to avoid confusion. Also, the fees are ridiculous! Your app is not user friendly at all! Who the hell charges for a carry on bag?! Are you kidding me?! The directions on the app made it sound like the $17 charge was for an additional carry on item, not the allowed one carry on item. So, when we went to check in and I was told I would have to pay $50 for my mother's carry on, it was livid! Also, are you serious with the $5 fee to print a boarding pass? I will NEVER fly with Allegiant Air again. That is absolutely unacceptable. I will say that the staff was pleasant but the airline is inept and inefficient. The reason I will never fly this airline again because of what a rip off the fees are. Allegiant Air, you should be ashamed of yourself."
Pros: "Direct flight to my Destination"
Cons: "Rental car I paid for on Allegiant website didn't include $50 in airport and sales taxes making it look like the Allegiant rentals were about the same as renting directly from rental car companies. Problem is that Allegiant didn't include taxes in the quote or amount I paid online. Surprise when I got to my destination and was told it would be $50 more. Alamo agent said I wasn't the first person to have that problem. Then on return my bag was damaged and was told I could place a claim at the ticket counter. It would have been helpful to have an agent there or a way to contact an agent. No such luck. After bag charges, poor service and hidden fees Allegiant isn't really a great deal."
Pros: "Great flight. On time. Easy on. Easy off. And amazing fares."
Cons: "Everything great"
Pros: "Love this flight from Belleville to Punta Gorda. On time and great crew."
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Plane was late. 2 years ago it was late and while there at the airport I heard Allgeant routine runs hours late or cancels. 3-4 hours, not an hour. Good thing I dont fly too often"
Pros: "No complications and efficient boarding"
Cons: "The people that stand up when the plane stops even though they are going to have to wait till the door opens and everyone in front of them has to get off before they do."
Pros: "It's convenient and inexpensive for one of my regular destinations. Though, over the years, I've experienced a few cranky employees at the Punta Gorda location. Just the opposite in Asheville, where friendly was apparently invented."
Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."
Cons: "We sat for five hours waiting for a thunderstorm to end on a hot plane with no drinks."
Pros: "flight took off on time"
Pros: "direct flight to where i wanted to go was great initial fare was very low, add-ons added up though."
Cons: "flight out was handled by Miami Air, lost the money i spent on a seat. everything costs extra, including printing a boarding pass. the app wouldn't let me check in so i had to go to the desk. i had to show the person that the app told me to go the desk then she printed the pass for free."
Pros: "On time. Courteous stsgg. Great price."
Cons: "All was great"
Cons: "Muy mal aerolínea"
Pros: "Quick flight."
Cons: "You have to pay extra for everything."
Pros: "The flight attendants were great. Pilots attention to detail..Great."
Cons: "Charging for every little thing including seat choice, bags, snacks. No complimentary beverages or peanuts. Not even water! In the long run, I didn't save money on this trip."
Pros: "Replace 1 star ratings with na since offered."