Dirty, 1 toilet wasn't able to close, food was horrible, very old plane, didn't feel safe. We are paying a lot of money for tickets and get worse service in return. It is a shame
I booked the ticket which stated Delta’s flight. It gave me the wrong thinking that I have to go to Delta’s terminal to check in. But it’s not!! so I was at the wrong terminal and had to walk far to another terminal for the Korean airline. Luckily I have time and not missed my international flight. It’s extremely frustrating waiting in line and misleading.
I enjoyed the direct non-stop flight! The air in the plane wasn’t very good. It started to get rather hot on the plane.
Boarding process was very smooth
Offer better food options . Even if for purchase
Pros: "The cabin was clean and the crew was friendly."
Cons: "Better snacks. Chips or mini cheese platter"
Cons: "Given we left at 7:15 am, I would’ve liked some food options instead of biscuits and peanuts"
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."
Pros: "Everything about the flight"
Pros: "The atl to bwi leg was not great. No inflight entertainment and the aircraft looked old."
Cons: "A newer aircraft that doesn't show its age would be nice"
Pros: "It got us to Atlanta on time."
Pros: "Nice smooth flight."
Cons: "Tiny seats. No entertainment offered."
Cons: "Everything was great"
Pros: "Having internet access on an overseas flight was a new treat for me. Delta appears to be bucking the trend of making flying miserable. I liked the waiting area at JFK with charging stations for every seat."
Pros: "We flew first class, so the legroom was good, and the sets weren't narrow as they are in coach."
Cons: "Flying first class domestically now is really more like flying coach used to be 20 or 30 years ago. It's very basic, and the extra cost is simply for a bit more breathing room."
Pros: "Crew was very nice."
Cons: "Long delay with vague explanations why."
Pros: "Fawn on our flight from Atlanta to Newark was amazing."
Pros: "Crew was great as always. Friendly and professional"
Cons: "We had a delay that complicated our getting home but all ended up OK"
Cons: "Bigger personal space"
Pros: "From the pilot...FAs....gate agents....everyone was very pleasant and professional. Plane was clean as well."
Cons: "There was a mechanical delay and I ended up missing my flight. Even though I arrived 10 minutes prior to departure."
Cons: "The flight was delayed by more than an hour. My seat's entertainment system was broken, so an 8 hour flight with not much to do other than sleep."
Pros: "It is a short trip from Atlanta to Augusta."
Cons: "No complaints...too short of a trip to complain about anything!"
Pros: "Smooth. Fast boarding"
Pros: "The flight is short and easy."
Cons: "I always try to purchase an aisle seat. I feel like there is more room and I don’t feel trapped against a window. This flight a man with very broad shoulders sat in the middle seat. I felt like he should have paid for half my ticket since he sat in half my seat. Thankfully the flight is short. Had it been my second flight I would have been quite upset."
Pros: "Quick, efficient, affordable!"
Pros: "Coldest flight I’ve ever taken. Not sure why I paid $60 to fly in comfort when I had to endure the arctic temperatures. Free WiFi never worked once either."
Cons: "That I was going to be charged $125 for oversized luggage unti"
Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Pros: "They went out of their way provide flight and status updates. Had to gate changes in Atlanta but they kept everybody informed."
Cons: "The gate changes in Atlanta, of course. Two gate changes?"
Cons: "Boarding was rushed and the crew barely announced the sections. It took an incredibly long time to bard the longest that I have ever experienced and I couldn't point to any reason why."
Pros: "Plane nice and comfortable"
Cons: "Delayed 2.5 hrs. The next flight to Atl left and reached earlier"
Cons: "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."
Pros: "Delta was so accommodating"
Cons: "Awful experience. Delta left us stranded on the runway for 3 hours. Pathetic airline."
Pros: "Everything was average but the crew"
Cons: "I found them rude and not helpful regarding my connecting flight"
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Pros: "It got me home."
Cons: "Although I paid for a first class ticket I was seated in coach. The plane was a commuter jet, and I suspect that Delta added one or more rows of seats because even though I'm of average height and less than average weight I had no leg room at all, and the hip room was minimal at best."
Cons: "Being scammed by the Chinese, China Southern"
Pros: "Flight attendants were very nice"
Cons: "Overbooking flights"
Cons: "When I purchased a meal there were elements missing. When I asked the flight attendant for the missing elements, she signed loudly and said "that means I'll have to open every single meal" which any intelligent person could tell you that's not true - just swap out the 1 meal. Then they lost my luggage and was told it would be delivered at my hotel and hour after I arrived. This was a lie and several times I called their hotline and each time I was told they didn't have a status. Then their hotline closed at 10p. I didn't get my luggage until 3am (which was 6am by my body's clock still on EST) and then had to go to a huge annual work event with no sleep, a headache, and nausea."
Pros: "Comfort seat upgrade. Access to Virgin Lounge in London. Food was very good."
Cons: "Video system on plane had too many commercials."
Pros: "Stewart was excellent"
Cons: "Delta has inconsistent baggage charges. I had to pay $40 for a checked bag. WAY too much."
Late as usual and not being able to take my carry-on on board and having to check it.
i will never use Kayak or American Airline ever again!!!
Delayed, missed connecting flights had to book new ones out several thousand dollars and caused to miss next flight several more thousand I’m sure before it’s over…
Cons: "Me and my husband traveled with my infant son and thebstaff was very accomodating. They evn allowed us to change seats to ensure my son was not next to another person."
Cons: "No snacks even for 1st class."
Cons: "Our gate (E38c) shared the same walkway (or whatever the place between the terminal gate and the plane door is called) with four other flights. It was a long and poorly-marked sidewalk amidst ongoing construction. The crews had to make sure everyone boarding each plane was on the plane heading to the correct destination. There was essentially nothing stopping people from any of the five flights getting on any of the five planes. Other than that, it was a good flight with great crew."
Pros: "Short swift flight"
Cons: "The way the plane was boarded took a long time for such a small flight"
Pros: "After the GSO - PHL flight, I mistakenly boarded a flight to Portland Maine PWM. Why didn’t the gate attendant catch this error?"
Cons: "Attention to detail by both the gate agent and myself."
Pros: "Uneventful flight! Love that!"
Cons: "The crew is just over it all. They are Tired & put out by the job. They cannot even pretend to like their jobs. Quite unfortunate."
Pros: "They were fine. Seemed really short with a mom and her children but other than that, average."
Cons: "Well, my flight was delayed for an hour and a half and it seemed like the airlines mistake, not weather. It's going to make me over 2 his late to a concert, which is the main reason I came here. So hopefully they let me in, or I just spent $300 for nothing."
Pros: "More leg room"
Cons: "More leg room"
Pros: "Great airplane. Enjoy the 2 seat rows."
Pros: "The crew members were extremely helpful. It was a full flight and hard to find space for all the carry-on luggage, but an extremely helpful stewardess did a great job of finding space for my bag. She was attentive and friendly for the beverage service and really made me feel welcome."
Pros: "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
Cons: "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
Pros: "Crew was amazing considering we had a delay for a 18 minute flight due to weather. They passed out water etc.. even though they didn't have to"
Cons: "Boarding process was chaotic"
Cons: "Flight was delayed about 10 minutes. :("
Pros: "On time"
Cons: "Gate D60 is the gate from hell. I was told to go to a different number gate 3 times, and no direction board to reference. Worst airport ever. The staff are rude and could not understand most overhead announcements because their accents and talking super fast."
Pros: "On times and good service - half-empty plane."
Cons: "Couldn't turn on reading lights the entire 8 hour flight to Hawaii! 8 hour flight and only a wrap to eat. Not even food offered for purchase in the last 7 hours of the flight"
Pros: "Great entertainment and crew."
Cons: "The seats are too close together. Sure, I could’ve paid extra to have more legroom, but the flight was already expensive enough. Please spread the seats back out a bit and charge us all the same price."
Pros: "Crew was very nice and accommodating."
Cons: "Seat made my back hurt and couldn’t sleep but it was the coach section, not first or second class."
Pros: "The crew was wonderful."
Cons: "Food was passable. Confort was just OK for a 9h flight."
Cons: "The crew seemed angry"
Cons: "My flight was delayed by 1.5h. On top of it, there was no inflight entertainment or snack available during the 3h long flight."
Pros: "Great flight. Great staff. Nice landing"
Cons: "After following out-of-date information to the furthest reaches of a sprawling and signage-deficient airport, I learned my departure gate was back where I’d come from. Having lost half an hour to my detour, I arrived panting and sweaty at the correct gate 12 minutes prior to departure - cutting it close, but before gate closing time. Or so American’s procedures say. The gate was deserted; they’d closed early."
Pros: "Crew was very polite."
Cons: "Flight was delayed and I nearly missed my connecting flight."
Pros: "The seats were comfortable, with adjustable headrests. Also, there were outlets to charge devices."
Cons: "No free WiFi."
Pros: "Smooth Flight"
Cons: "Delayed on both flights"
Pros: "Crew was personable and proactive in settling families in and helping with luggage. Funny and helpful. Movie choices were great! We were early to gate."
Cons: "It was a very long check in process in Madrid, and 45 minutes more to gate. I think it may just be layout of Madrid airport, but I would suggest to anyone getting to airport a minimum of 3.5 hours before flight."
Cons: "Least favorite leg of the trip. The seats were super tight with very little room. The crew was the least friendly I have met. The food was the least pleasing I have ever had."
Pros: "Ease of travel. Seamless boarding process."
Pros: "Old plane - needs scrapping or a refit"
Pros: "I got there in one piece. Even made my connection (barely)"
Cons: "TSA were abusing power and pulling ppl out of line like crazy. Tried to take Christmas toys from someone (and they weren’t in violation of anything. ) flight was delayed and took so long it would have been faster to drive to Charlotte. Whole airport was the most inefficient thing I have ever seen."
Pros: "Flight was great. Crew was very attentive and the flight was under booked giving my wife and I an empty middle seat. The entertainment was vast consisting of movies and TV shows to pass the time."
Pros: "New and Updated plane, great service, great crew."
Pros: "Everything was excellent"
Cons: "20 minute departure delay. More than 30 minutes at baggage claim"
Cons: "The airline did not inform us that the flight lands and passengers would need to travel by bus to the terminal. Just a surprise. I would like to know when booking the flight."
Cons: "Forced to check my carry on. Took 30min for the bags to come out on the carousel. Which is why i never check my bag."
Pros: "Nothing. Flight was late, I was bumped out of my seats that I paid extra for. The seats we had wouldn't recline. Boarding was announced in 5 minutes so lines were formed and we boarded 35 minutes later as we had to wait for one extra cabin crew member. We got charged toe all our bags (see SWA). There was human waste in the bathroom."
Cons: "See above"
Pros: "Flight research tools."
Cons: "After choosing seats through this website we were kicked out of all of them and was separated from my partner. Every single flight we took was late and we missed a connection due to a late take off. The low cost was not worth the extreme effort and connecting flights."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Cons: "Flights that long should have on board entertainments and food"
Pros: "There were no unexpectedly positive surprises. There was nothing that stood out as a positive experience beyond status quo"
Cons: "The airplane was older technology on three of the four legs. No charging outlets, or personal entertainment except on one flight. They also lost our bag, so that really stinks. They Gate checked my bag, and didn't give me a ticket. I even told them that I'd prefer a ticket, in case something goes wrong, and they replied 'oh no worries, it'll be up in baggage claim". I looked him squarely in the eyes abs I said, OK I'll wing it, but I trust you! He said no worries."
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pros: "What can be said about a feeder"
Pros: "The plane was new and the leg room was worth the extra $20."
Cons: "No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in."
Pros: "Nice plane , comfortable"
Pros: "The food, the entertainment options, it was fine once we got on. Stewardess was nice"
Cons: "Being four hours late"
Pros: "I missed the flight because we were delayed out of NC. And I had to get a hotel since there were no more flights that night. I’m still stuck in Denver."
Cons: "Better accommodations by United."
Pros: "The crew was friendly but because of 5 flight delays we missed our connections in Amsterdam and got stuck in Houston for the night."
Cons: "The crew was friendly but because of 5 flight delays we missed our connection to Amsterdam and got stuck in Houston for the night. Because of this we were forced to pay for a hotel in Houston. I believe that we should have received some type of voucher for the huge inconvenience and waste of money"
Pros: "the flight was scheduled 1h30"
Cons: "the seat comfort"
Pros: "The on-time arrival"
Cons: "Having to check our bags due to lack of overhead space which was announced before anyone boarded the aircraft. Had they provided our bags to us when we exited the plane, or told us in advance that there would be no space and they would be offering free bag check, that would have mitigated the situation. Instead they wait till the last minute costing us valuable time. In the future, they should pay us the 25 dollar bag fee when they arbitrarily make this decision."
Pros: "Flight left on time and arrived almost 30 minutes early."
Cons: "The general shrinking size of airplane seats is ridiculous. And one of the restrooms was not locking properly."
Pros: "Good entertainment options"
Pros: "Convenient and on time. Comfortable"
Pros: "complimentary water and snacks while waiting in line to board delayed flight"
Cons: "Flight delay due to late arrival of flight crew. Should have backup flight attendants for these situations, esp. at a large airport like SFO. Getting in at 2:30 am made for a miserable trip. Should have offered complimentary dinner to everyone when there is that much of a delay."
Cons: "Ive never flown with United Airlines internationally and now that I have I never will again. I had just flown with COPA airlines from Colombia to Panama and it was great. I thought I would have a similar experience with United, but alas it was not. You have to pay for movies and food on an international flight?! what is that! terrible terrible"
Pros: "The price!"
Cons: "Our flight wasn't on a Brussels jet, but United Airlines. It wasn't only a different carrier, but a different flight number. We only learned of this when we weee rising to OHare and asked a United Airlines pilot about it. He directed us to the right place. In London our itinerary indicated a flight on Lufthansa, but it was United and a different flight number, too. This is confusing and the practice needs to change!"
Pros: "No complaints"
Cons: "No complaints"
Pros: "Staff was nice and accommodating. Plane ride was smooth."
Cons: "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
Pros: "Flight crew was great, cockpit crew top notch, very smooth landing, entertaining and informative post flight info from pilot. Food was almost non existant, entertainment non existant, leg room cramped. Can the airlines do any more to make passengers miserable?"
Pros: "The flight was very good, only drinks and snacks provided as expected-no entertainment provided so not expected. Overall a good experience."
Pros: "That we made it with no major issues."
Cons: "Delays to land, taxi, and no TV, no outlet in the plane. Very old plane."
Pros: "Newark flight was cancelled due to mechanical problems. I returned home and Caught another flight the next day through Chicago, as I didn't want to spend the night in the Chicago airport waiting for a connecting flight the next day. The flight crew, United airport personnel, and TSA were all very courteous and professional."
Cons: "There wasn't enough gate personnel to help everyone re-schedule our cancelled flights. The waiting line was very long. All media entertainment had to be paid for in order to access it. Seats were narrow and uncomfortable."
Pros: "The in-flight crew were very nice and no one got beat up. our flight was delayed but we got put on a later flight without issue."
Cons: "No entertainment and no free wifi and the seats hurt my beck and back. The girl who checked us in was abrasive to us and everyone in front of us in line, but maybe she wasn't trying to be, that was just her personality. Our flight got delayed which meant we missed out on seeing an old friend I hadn't seen in years, but at least we got there."
Cons: "The employees were verbally rude, borderline abusive. The airline was completely disorganized, changing our gate 3 times. Literally the worst airline experience I have had in years."
Pros: "Missed my flight so I ended up staying overnight in the airport to catch the 5:25 am flight the next morning. One of the cleaning staff found a blanket for me which really helped since it was incredible cold in the airport."
Cons: "Security line at BWI is extremely long and under staffed compared to other airports. There was not enough legroom and the flight attendants pressured people to check baggage when there was plenty of room on the flight to stow luggage."
Cons: "It was cancelled no email no text no call thanks"
Pros: "My flight got cancelled. I went to SanDiego inste6"
Pros: "It was simple, straight forward, and easy. Encountered no problems, and the crew was great."
Pros: "Attendant was nice."
Cons: "Unexpected, unannounced delay put us into Chicago 30 minutes late. I was scheduled to have a 45 minute layover, now down to 15. I was given no support getting to my next gate, that plane was not held despite the fact that I ran across the terminal to catch it."
Cons: "I didn't like how the flight attendance wasn't so friendly, I felt as if I was a bother to them."
Cons: "Flight was canceled"
Pros: "My mom is disabled and was flying alone. United was amazing. As soon as I pulled near the curb someone was there with a wheelchair. I parked the car and he waited for me. He already checked her in dropped her bag off and was waiting for me. He said that he was going to take my mom through security and bring her all the way to the gate. I was so relieved because I was not able to travel with her but felt she was in good hands."
Pros: "The flight was very smooth and on time"
Pros: "Flight attendant was fantastic."
Cons: "That it took 2 extra hours to get to Richmond."
Pros: "Flights were on time. Always a plus! Attendants were awesome"
Pros: "As a devoted southwest fan, My experience on United was a pleasant one. Friendly crew, nice updated plane. Seems like United is truly seeking customer satisfaction and realize the airline business requires customer service and care!"
Cons: "Seats are still pretty small and tight!"
Pros: "The United Airline staff was very helpful. Our evening flight from another airline was cancelled and we booked the next available United flight departing early the following morning. Recommendations from the staff made our unplanned stay much more comfortable. It was greatly appreciated."
Cons: "We were delayed 2 hrs leaving Portland d/t incoming crew problems. I was kept informed via email and text more current than what the gate announcements were. They brought around an amenities cart as an apology but there wasn't enough to go around as some people stuffed their pockets w free snacks. I could have spent more time w my friends in Portland but the messages kept saying that my flight could leave on time so I should still get there for the original scheduled time, which I did.5"
Pros: "Crew member was excellent."
Cons: "As the ground staff had trouble loading the luggage in to the booty...plane was stranded on the runway without AC... caused unnecessary delay. We missed the connection."
Pros: "When l got to airport I was advised my flight had been canceled. Rerouted on United airlines thru Washington Dulles. Waited on Tarmac 2 1/2 hours due to bad weather, etherwise everything was good."
Pros: "Nice people working."
Cons: "The weather! And air traffic control!!"
Pros: "The staff were very nice."
Cons: "I was really disappointed that we returned on a United flight. Completely different experience than Lufthansa flight going out. Food horrible, very uncomfortable small plane. I loved the Lufthansa flight going out to Edinburgh. Coming back through Newerk was horrible also. I would love to fly Luthansa again but I would have to be very careful that it's just them and not another airline going back. Horrible experience. Very disappointed."
Cons: "The flight was delayed for 4 hours and when I checked in the agents at the front desk offered me a $10 meal voucher to restaurants that were already closed, so it was basically useless. I had to walk to opposite end of the airport just to find something open. My seat and surrounding area were filthy. There was hard, crunchy food on the floor, the tray was sticky and the seat 'cushion' was rock hard. Being that I have a preexisting lower-back condition, sitting in that seat was horrible. When I asked a flight attendant for a wet rag to wipe the tray off they told me I could just switch seats and showed that they didn't care. Basically, it was a disappointing end to a great trip."
Pros: "The staff on the plane were very good."
Cons: "The flight was oversold which apparently gave the employee at the gate a reason to be rude. Also the plane was freezing. People were pulling out blankets and covering themselves with anything available."
Pros: "Appreciated that they didn't stick us in a 95 degree aircraft."
Cons: "Didn't like the 2 hour delay, but things happen."
Pros: "There were open seats!"
Cons: "Delayed a little because of weather. No big deal."
Pros: "very smooth flight very helpful crew, gate checked bag, ahead of schedule."
Pros: "Only thing I like was the coke they provided."
Cons: "There was one flight attend the only woman who was rude and very disrespect. Her attitude towards people and how she spoke to others was very unacceptable. The boarding was horrible because we had to step off the plan to let others out who didn't have room for their bags. I am not going to say the entire crew was horrible just her."
Pros: "Crew was nice"
Cons: "Flight was delayed. Food was terrible"