Pros: "Crew was great"
Cons: "Seats do not recline"
Cons: "Notices of the delayed flight ahead of time -- no notice was given until the original time of departure, when there was no plane in sight, so everyone was standing around wondering what was going on."
Pros: "Seats are always extremely uncomfortable"
Pros: "Crew was good"
Cons: "2 1/2 hour delay cause of computer issues on the plane messed me up getting a vehicle I was buying out of state and couldn’t make kids basketball game"
Cons: "Seats confining, tray tables miniscule, seatbacks unadjustable, complimentary beverages, i.e., water, grudging, reading light inoperative, luggage fees predatory. Oh, and we were sent to the wrong baggage carousel in DTW. A once in a lifetime experience"
Cons: "No soft drinks included with flight."
Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."
Pros: "I like the value."
Cons: "I don't like the fee for carry-on, the seats, the extra cost for beverages and snacks."
Cons: "$40 to check a bag?"
Cons: "Flight was overbooked so they asked people to give up seats. Because of the overbooking, we were delayed in leaving by about 30 mins."
Pros: "The seats"
Cons: "The service"
Pros: "The employees are nice. Always."
Cons: "My flight was delayed 3 hours. And then they lost my booster seat and still can't find it"
Cons: "Every possible thing that doesn't include you putting your self into the seat is charged for. $40 to check a bag. Charge to pick your seat. No complimentary water or snacks."
Pros: "Plain was clean, new. Boarding was good, everyone was friendly"
Cons: "One of flt ttendance did not stop talking a out work experience with previous clients. One was talking about diper they found. One was talking about eye surgery. . TMI Also I m 6'9" it is ridicules I have to pay extra to be semi comfortable in my seat. I had to pay to get more leg room on for. I cant fit in regular seat. Not enuff leg room"
Pros: "Crew was pleasant enough. It would have been nice to have been offered free water on flight."
Cons: "I questioned the mechanical condition of the plane, while still on the ground. The plane made some strange sounds before taking off. Seating space was confining. I did not like all the "nickel and dimeing" while booking flight."
Pros: "The pilots were friendly & competent."
Cons: "My gate was changed with no alert on my phone or at the original gate! I almost missed my flight because nothing was said about the change! Also my seat was changed without my notice or approval! And the flight attendants were not friendly at all! No hello or welcome when boarding, nothing during the flight."
Pros: "Plane was clean and well maintained. Flight crew was terrific."
Cons: "The line to drop off luggage was one of the longest I've ever been in - much longer than any other airline. Flight was delayed 45 minutes, but only found out via email alert an hour after flight was supposed to take off (from original departure time)."
Cons: "No beverage offered. It wasn't clearvfrom announcements that the usual complimentary beverage was not included. Wish I would have known."
Pros: "Organized and efficient boarding."
Cons: "Long line at check in as it is less expensive for checked bags than a carry on."
Pros: "The crew was nice and plane was clean"
Cons: "The seating was very narrow and uncomfortable. It felt like you were sitting on a stadium seat. Also, please provide ALL info regarding EXTRA CHARGES. I was NOT pleased to find out I had to pay an extra $40/45 for carry-ons and checked bags upon check in."
Pros: "Seats are very comfortable."
Cons: "I don't like that by checking in early, I ended up at the back of the plane. I understand you are trying to get people to buy seats but if they haven't by check in, they aren't going to. Early check in should get better seats, not the back of the plane. Our takeoff was delayed by 30 minutes with no explanation. we also had to wait 30 minutes for luggage, again, with no explanation. Others had to wait longer as they got to baggage claims before us."
Pros: "The initial fare seemed reasonable but they charge you for carry on as well as checked baggage big time."
Cons: "When we checked in for the return flight EVERY SEAT had a price tag, and the implicit threat was that your may not be seated together if you didn't pony up."
Pros: "went from point A to point B, that's what I paid for and that's what I got"
Cons: "seats were uncomfortable but what can you do"
Pros: "They maid up 30min air time to accommodate the delay"
Cons: "The flight was delayed 1hr and 30min, because co-pilot was pulled to another flight! The person next to me was so big that he was pushing on me the whole flight, he should have been made a purchase a extra seat!"
Pros: "The crew was very nice."
Cons: "Airlines that hide fees and make you feel like you are getting a good deal. Will make sure I am comparing apples to apples next time. The only way I will fly Frontier, is walk on with NO baggage what so ever."
Pros: "This was a great flight for a great price. It was on time and all went smoothly."
Cons: "The seats are very uncomfortable. I'm 5'4", 135 pounds. The seats are just awkward. There is no way one could nap in one. This is less about their width and more about the angle at which one is forced to sit for hours on end. Overall, however, I've been very impressed with Frontier."
Pros: "Not much"
Cons: "seats tight hard"
Pros: "Average flight, nothing special, nothing to complain about."
Cons: "Late, staff seemed disgruntled, no water offered on either flight and both times were on the plane over 4 hours. Seriously, no water? Sad. Won't be flying Frintiere anymore because the tickets might be cheap but they upsell and charge for everything and the service is not good. The same as Spirit. Sorry guys, you lost my patronage!"
Pros: "The seats weren't terribly uncomfortable"
Cons: "Paying for carry-on. That added $85 to my total cost. What a rip off. Are we not to travel with any sort of luggage now? How ridiculous. I am still angry by that. When you add that cost to the ticket price it was by far the most expensive and not even a cup of water was added as complimentary. Like I said, you won't catch me flying with this airline again. Frontier is blacklisted with Spirit airlines. You only get one chance in this business."
Pros: "Hours and hours of delays both flights. No one giving updates. No apologies. Have to pay for every single thing (extra to pick your seat, extra for every single bag, they give you no snack or beverage, seats do not recline). With all the extra fees it was no cheaper than any other airline out there. And every single airline I've been on has been substantially better."
Cons: "The flight was delayed for 3 hrs. When we reached detroit we need to wait for another 30 mins to get a gate as they have only one gate alloted and there is another one parked there. Alltogether it screwed up my days plans.."
Cons: "I was involved in an uber accident en route to the airport which prevented me from boarding the plane. I called customer service, explained the situation and was told I had to pay $99 in order to be placed on the next available flight. I asked why this fee couldn't be waived due to me being a passenger in the uber and not the driver, and I was told I needed a police report. I've never been more frustrated with an airline than I was with Frontier. Here I was, trying to catch my flight, involved in an accident that I couldn't prevent and was now being told I needed documentation to have this fee waived."
Pros: "3 hours delayed, turning a late night flight into a red eye. Everything else was great."
Pros: "Price, the actual flight itself(flying)."
Cons: "Certain insensitive employees, the enormous price difference from online to face-to-face purchase of bags, needing a gate pass to escort children/loved ones to their gate and not being pre-informed."
Pros: "The actual flight is fine. The leg is just about 60 mins and the price of the fare is the most attractive portion. For $50 RT, there is not much to expect when you fly a discount carrier. What made the trip a bad experience was the return flight, where two consecutive flights were cancelled with no clear explanation to the reason (definitely not weather related). To reach my destination in time, a separate one-way ticket had to be purchased at an alternative near by airport. Frontier is certainly a low cost carrier, but not very reliable to Reach your destination"
Pros: "The quick refund"
Cons: "The flight was canceled due to weather (obviously nothing Frontier could do about that)... Our bags did not even make it to the plane we were supposed to board and were misplaces for a week. Baggage staff was rude and unhelpful."
Pros: "We did not crash."
Cons: "3 hour delay, really no frills, we did get a cup of water (grudgingly)."
Pros: "We landed early both ways."
Cons: "Flight attendants talked too fast."
Cons: "I did not like that I had to pay to check in my bag twice but overall it was good."
Pros: "Affordable On time"
Cons: "small spaces although bigger than Spirit"
Pros: "Cost of flight, on time experience, location of stop."
Cons: "Horrible bag/checking process. It was impossible."
Cons: "We are on delta because we got to frontier line 1 hour and 15 min before flight. Lady proceeds to tell us are gate is closed and we can't get on plane and then ignored us with no answers or help. Proceeded to ask other employees and they were all clueless. The worst service my wife and I have ever seen or had. $616 later we are on are way home .with delta. Ruined are whole vacay and I would pay extra to go with delta."
Pros: "The flight attendants"
Cons: "The screaming kids and babies"
Pros: "The price"
Cons: "How hard it was to find a way to check a bag on-line. AND How they loaded a whole 2 planes, then decided that they had all the people and baggage and crew on the wrong planes, had us all get off and then switch planes. Are they Crazy???"
Cons: "We experienced an unannounced, significant delay in boarding and departure."
Cons: "Having to pay 80dollars for luggage terrible wont do it again and199 for water!"
Pros: "The crew was very helpful and courteous during the flight."
Cons: "The way a certain passenger rushed to get off the plane practically running people over."
Cons: "Flight was five hours late due to maintenance problem. This could happen to any airline, but is apparently not at all unusual for Frontier. They did give vouchers for dinner at the airport, but continued to charge for even water once on the plane. Frontier prices are good, but not worth the hassle to me. I will choose Delta or American next time."
Pros: "The crew was polite and a departure delay was made up with an expedited flight time."
Cons: "You can not adjust the seats and the seats are a piece of plastic with some thin foam with leather. You can figure out the rest."