GDL - ORF
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Top 4 airlines serving Guadalajara Miguel Hidal to Norfolk
Scores according to KAYAK customer reviews
Pros: "Safe, uneventful flight. Everything was great!"
Pros: "We needed a seat belt extender and one of the crew members noticed and was so kind in getting that. No embarrassment or drawing attention to the customer. His name? David"
Cons: "Seat power charger didn’t work"
Pros: "Fueron muy amables en el aeropuerto y en el avión"
Cons: "La atención de las personas a cargo"
Pros: "Safe trip and very nice crew."
Cons: "Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized."
Cons: "Terrible delays"
Cons: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."
Pros: "The entertainment"
Cons: "Space between"
Pros: "yes crew were very good"
Cons: "Perfect travel day! No issues whatsoever"
Cons: "Flight was late."
Cons: "Basic economy is just another way for the airlines to provide low service and nickel and dime everyone while charging the same prices."
Pros: "Comfy seats, quick service."
Cons: "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
Cons: "I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country."
Pros: "I always appreciate in-flight television even on short flights."
Cons: "Very tight seating."
Cons: "No video screens and wi-fi was too slow to use"
Pros: "Quick flight"
Cons: "Not much space for Carry ons. Much smaller than most aircrafts"
Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
Pros: "The wait"
Cons: "The screen didn’t change in time"
Pros: "Nothing really getting home"
Cons: "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)"
Pros: "Our flight attendant was excellent. Service with a smile."
Cons: "We almost missed the flight sitting right in front of the gate. No announcements could be heard in the gate area and when we asked, they said they were already removing our luggage, Very odd. Food was terrible! Choices were pasta and cold chicken salad. I had the pasta, which was bland ravioli in two bland sauces. I was surprised, because I had experienced better food on recent international flights."
Pros: "Pleasant crew, pilot was a little late, but was very courteous and apologetic."
Pros: "Flight was ok."
Cons: "Soggy bun sandwich prepackaged with mayo that was not up my standards. Broken video screen meant no entertainment other than the book I brought."
Cons: "Boarding was awful. It took about an hour to board and no reason was given until we were taxiing. (The crew was delayed.) Overhead storage was insufficient. Seats are too narrow. I paid for extra leg room, which I got, but I don't appreciate elbows in my ribs for the whole flight."
Cons: "flight rerouted to LAX!"
Cons: "Service, puntuality, the flight was delay, no word of apology for been late"
Cons: "Nothing everything smooth"
Pros: "All on time, the flight attendants were nice and polite."
Cons: "That I couldn't change my seat (I didn't want in the confort zone) just in an empty row that it was behind me."
Pros: "Loved the TVs"
Cons: "The space was too small"
Cons: "Expensive food"
Pros: "Staff was great!"
Cons: "No TV for movies."
Pros: "Great customer service"
Pros: "That I had room to accommodate my at the time disability and the crew members amazing"
Cons: "No Tv at all."
Pros: "Super friendly staff and on-time flights. Love the TV, movies, wi-fi and snack goodies!"
Pros: "Delta seats are comfortable and media ststem is good."
Cons: "Flight was late and the staff wasn't kind Neither at JFK gate neither on both flights. Looks like they are doing you a favor to listen to you when you ask them something."
Pros: "Easy boarding, helpful crew, on time, informative pilot"
Cons: "Fewer and fewer choices for beverage and snack"
Cons: "The prices of the available snacks."
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Cons: "The crew, the airplane and the service at the airport was the worse experience of my life, I will definetly avoid Delta and Aeromexico for my future trips."
Cons: "Delayed for 4 hours due to mechanical difficulties"
Pros: "The crew were professional and courteous"
Cons: "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay."
Cons: "My suitcase came without a wheel. Damaged luggage."
Pros: "I liked that we finally arrived."
Cons: "I didn't like the lack of communication on Delta's behalf by their employees throughout our plane delay process. We were very delayed, and would be getting alerts on our phones before anyone told us what was going on. The forced us to change planes and didn't explain what the plan was or how we why we were transitioning. A lot of passengers had to ask each other what was going on, due to this lack of direction."
Pros: "Flights were both on time and boarded quickly. Crew was wonderful!"
Pros: "Who could ask for more?"
Pros: "Comfort and boarding"
Cons: "Delay and food"
Cons: "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
Pros: "Helpful attendants and speedy boarding."
Pros: "Boarding reasonably quickly; able to find overhead storage for my roll-on even in Zone 3; departed on time and arrived a little early."
Cons: "Very tightly packed; minimal comfort for the flight. MD-88 not as comfortable as the Airbus from Chi to Atl."
Pros: "Super short connection (45 min). Time was very important in this flight and you delivered. Thank you."
Pros: "None of the above. Ground crew that does not really understand the costumer."
Cons: "Always remember to present your rights to the crew."
Pros: "The crew was just ok, they did not extend themselves to make the customer feel comfortable/safe."
Cons: "The seat on the flight are too small the average person does not fit comfortable."
Pros: "Even with the flight almost full the crew managed to accommodated us together, excellent team work"
Cons: "Booked 6 days prior the flight and the put my wife and I in separate seats between strangers"
Pros: "Comfortable seats and staff are very nice"
Pros: "Crew was very nice, twice beverage this is good but I miss the cacahuates japoneces."
Cons: "Airplane look little old , clean and comfort, but sound a lot when departing... that is creapy Checking was slow only 2 people"
Pros: "GOOD SERVICE"
Cons: "Did not like the airline never flyinging Aeromexico again"
Pros: "Good flight"
Cons: "It was going to be a 45 mins delay, turned out to be 1 1/2hrs"
Pros: "The onlt airline providing every pasanger with Free drinks and food. Live the beer and mix Tequila drinks."
Cons: "I did not like paying $50 us for the second bag i thing $ 25 its ok 50 its to much... I need ir to Boeing chese and tequila so my carry on bag tas over waigt so i check ir in."
Cons: "Hot inside the plane"
Pros: "better service than before"
Pros: "Everything was good, I was really impressed with the service."
Cons: "Nothing, I wouldn't change a thing about it."
Pros: "The crew appeared to be working very hard to meet passenger requests. They were polite and pleasant even though the flight was packed."
Cons: "Seats WAY too close together. Very uncomfortable."
Cons: "We had items stolen from two luggages. The were cell phones and the accessories plus some jewelry. These could have only been know by means of the security scans of the luggage. One item disappeared for a day. None of the other four were tapered with. I have contacted Aeromexico twice by email while in Mexico. The first time I was told someone would contact me and no one did. The second time there was no reply. I asked that some call be on my cell and I have received nothing."
Pros: "Easy boarding."
Cons: "Small seats! I had 2 heavy set persons next to me and I was squeeze into the window seat. The persons elbow next to me would be over on my seat space, not to mention bad body odor. worst flight experience so far."
Pros: "The flight was on time"
Cons: "It felt very unorganized"
Pros: "Wonderful crew Tasty food Quick boarding Clean plane"
Cons: "Limited leg space Baggage everywhere"
Cons: "Everything was excellent"
Cons: "We never took this flight our flight from Toluca to Gualarajara was delayed from 11:40 to 4 pm. Areomexico to ensure that we made it home sent us from Toluca to Monterry to Mexico City to LAX. longest day ever."
Pros: "The plane itself was very comfortable, didn't feel crammed in the seat. The food was decent, it made up for wasting all my time in line and not eating."
Cons: "The crew seemed fairly new and a little uncoordinated, boarding the plane and checking in also took the longest time I've had to wait, it ended up taking off late."
Cons: "No urgency when boarding plane in Mexico so we were automatically 30 min delayed. Flight was overbooked and the flight attendants chose to deal with the issue right when the plane should have been boarding. No AIr conditioning on entire journey from GDL-LAX. Sat in Tarmac for about 10 min additional without air conditioning due to no gates available for our flight."
Pros: "Movies but was unable to watch due to how rough the flight was made me feel sick"
Cons: "The pilot was going extremely fast to the point were we arrived 25min ahead of time to Chicago landed extremely rough I travel often and this had never been an issue with Aeromexico I usually love everyone from check in to boarding through landing they are all very polite and professional but this time the it was the most roughest flight it was extremely rough plane made me sick and their was no storms or winds"
Pros: "Everyone was helpful and polite. Flight went smoothly, boarding and food service was great. The complimentary beer and tequila was a much appreciated gesture. I will be visiting my family in Mexico more often and we plan to continue using AeroMexico in the future."
Cons: "This is a tough one. If I had to pick, I'd say the leg room was tight."
Cons: "My luggage was over the limit 3 lbs and I was not allowed to take out some of my stuff. They said I had to get out of line and take it out then back in line. It's really sad because I had waited in line for about an hour, I had been in an accident and was hurting and still had to pay because I couldn't wait in line again."
Pros: "Excellent price, Entering Mexico in a small city like Guadalajara was fast and trouble free"
Cons: "Boarding area and airplane was very hot, the vent over the seat had a very slow fan, and when squashed between two hot people on each side, the flight was uncomfortably warm (bear in mind this comes from someone who is not used to much heat. ..:))"
Pros: "The flight attendants were very observant and offered to assist passengers even before being asked."
Cons: "The boarding process could be made more efficient."
Pros: "I liked how they gave me a meal on the flight. It was a crossaint, one slice of ham and cheese but it's better than nothing."
Cons: "The boarding system was terrible. 30 minutes to departure, they just threw up "Last Call" and I was like WTF? and ran to gate only to find out that we just started boarding."
Pros: "The flight arrived on time."
Cons: "People started to line up at the gate an hour before the flight as instructed. This is inconvenience to as it would be more comfortable to be sitting for that time. Yet the boarding process was much slower than other carriers. The crew was professional but not so friendly. The food and drinks were not served until an hour and a half after take off, half way through the flight. Food was not very good a croissant with a small piece of meat and a small slice of cheese in it. Once service began, those of us seated in the middle of the plane could not get past the carts for at least 30 minutes to use the restrooms. Overall, I expected more from the country's principle carrier."
Cons: "The plane was way too hot. Crew unable to correct it. Also, when the flight was booked, by phone, the Aeromexico agent gave us seats toward the front of the plane. Nothing was said about an extra charge for those seats. Then at checkin, the terminal agent said there would be a charge of $150 US for each seat. We declined so were moved back to row 20. This seemed like "bait and switch" to us, left us angry and disappointed."
Cons: "Customer service."
Cons: "It was very hot inside the plane. No entertainment what's so ever"
Pros: "Nice smooth flight."
Cons: "What i did not like is my luggage got totally damaged. Both of my handles were torn of and I had nothing but the handle to roll the luggage on the top. I'm still trying to contact the airline. My luggage was new:("
Pros: "Attention, warming, punctual"
Pros: "The fact that Aeromexico still gives you food and drinks."
Cons: "Nobody follows boarding zones appropriately. Most people get into the plane when zone 1 is called, when your zone is up (providing you respect zones) you get to the plane and all luggage bins are taken and you see people already seated in your zone. Aeromexico is bad at enforcing sitting zones. One of the worst ones to do so."
Pros: "On time"
Pros: "Everything was great! Great seats and always available for you!!"
Pros: "One flight attendant was very nice the others were snobby and rude."
Cons: "I didn't like how tiny the seats were. I didn't like the choice of food. I don't like how there was no room for my bags and my seat was close to the front of the plane. An I didn't like that things In my checked bagged were broken and spilled. My bag was packed tight and padded for the breakables."
Pros: "Me encanto visitar mi país de nuevo"
Cons: "La atención es verdaderamente buena"
Pros: "extremely impressed. just wow!!!!!!!!"
Pros: "The crew and services was fine."
Cons: "The plane was late, about 20 minutes. The airport's instructions on 'arrivals', or 'pick up' weren't posted where visible."
Pros: "Not much to say"
Pros: "Friendly crew, offered snacks and alcoholic drinks at no charge"
Cons: "Other planes were roomier... This aircraft was cramped. Flight was late leaving and late arriving."
Pros: "It is nice that food is served. Fruit is a good choice."
Cons: "Boarding and entry are terrible. They don't make any effort to get people on in an orderly way."
Cons: "Bad Costumer Service Bad attitude They only care about charge more money when it was their mistake Not my"
Pros: "I've flown this airline many times. This was the best! Great service flight crew excellent service, very professional and helpful. Very nice plane, think it is new. In seat entertainment and smooth comfortable flight."
Pros: "The check-in process was quick and they did give free inflight food."
Cons: "Plane was very cramp even on a paid seat. Things on the 737 were visibly dirty and items were not repaired. Seats comfort was not good at all."
Pros: "Nice crew and staff on the ground."
Pros: "The help from bogota airport was incredible They help me to get on time on my flight"
Cons: "Mexico City airport is a disaster They change the flights gate every 10 minutes they don't even know where the flight is going to get transfer Guadalajara airport same situation flights got delay over 2 hrs. No reason or why this happens was told to the passengers Also they put a small quantity in the bus to get to the plain. They keep us inside for almost 40 minutes whit out any explanation I will never get a plain ticket whit Aeromexico Also plains are not in the best shape either seat doesn't work"
Pros: "When shopping for an airline to travel Lima Peru try AeroMexico. If you do not mind a connection through Mexico City AeroMexico is the one for you and price is good. Tacha and avianca airlines are also great alternatives for traveling to Peru. If you don't mind connections. For a straight flight try LAN for flying to Lima Peru they are the best."
Pros: "Free novies"
Cons: "Food service and better social distancing"
Pros: "The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)"
Cons: "There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing."
Pros: "I got on my flight"
Cons: "Flight delay could’ve been backed up with a reason why. Nothing was said until we asked."
Cons: "First flight delayed for mechanical. Put on another flight. About to take off and ground for two hrs on the tarmac. No refreshments offered on either. The only thing they did was tell us we had the right to de board after sitting in silence for 1.5 hrs. I wish I could say this is not the norm for American Airlines but they are 5/6 in the past two months for being late and having mechanical issues"
Cons: "The plane to Guatemala was the worst plane I've got in on"
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "The crew"
Cons: "Less turbulence haha"
Pros: "Everything was great."
Pros: "Crew was nice"
Cons: "Leaving airport on time would’ve been a pleasure"
Cons: "They gate checked everyone's bags starting with group 5."
Pros: "Crew members were all very pleasant and personable. A very special experience with the local ticket agent / boarding agent (double duty) in Guadalajara: Maria Hernandez (or perhaps Fernandez) who was pleasant, professional, helpful and even called us respectfully by name ("Mr. and Mrs. Petrusek") She is an outstanding representative of American Airlines! Gracias to her!!"
Cons: "Not a thing! We live in Mexico and we usually fly Volaris...I think AA just became our favorite airline!"
Cons: "How about departing on time! Almost 3 hours after our advertised departure time is ridiculous!"
Pros: "Excellent beverage service and opportunity to purchase food"
Cons: "How to connect to AA in flight entertainment. Always takes forever to connect"
Cons: "On time is always better, otherwise it was a good flight."
Pros: "Food and entertainment is nice. A bit larger seats would be nice or at least make the first clase section more affordable"
Cons: "Make the first clase a bit less expensive. The price for an extra luggage is incredibly excessive. $200.00 for and extra suitcase round trip, really?!"
Pros: "We arrived on time"
Cons: "Didn’t do beverage service and had to sit on the tarmac for a while for a maintenance issue before take off"
Pros: "I like to staff and flight."
Cons: "My legs are too long for the seats"
Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Pros: "Nice crew"
Cons: "Flight was 55 minutes late leaving making me miss my connection home. Awesome."
Cons: "Although I understand turbulence is a common experience during a flight, I would have appreciated a bottle of water from crew after they suspended service."
Pros: "Breakfast on GDL-DFW and movie"
Cons: "One hour delay on account of missing signatures from some mechanic according to the captain’s weak and shallow account of the facts. Flew with a 1st class upgrade to DFW and upon missing the connection to DSM (imputable to AA) I would have expected AA to have me await my later conection (3 hrs AA 2488) in the Admiral’s club especially after having paid for the upgrade. Instead, the bozo at the Admiral’s Club entrance in Terminal A A23 indicated that only Mexico City passengers were allowed into the Club even if as a GDL passenger I had a 1st class boarding pass. Poor and misguided management of the moment of truth on behalf of your employee with a 1 Million Miler customer. My experience recently with Delta and United has been with more open minded, customer centric and better trained airline staff. Disappointing and hope someone will read this and let me know that my note was heard. What is next?"
Cons: "As above"
Pros: "The food was pretty good Good choice of movies The staff were very good"
Cons: "My wife and grandson got bumped from first class to business. This was my grandsons first transatlantic in first class so I was livid. I booked the ticket with the most miles and had their seat assignment since March and was checked in with a boarding pass at first point of departure. Seeing your grandsons enjoy their or not is priceless"
Pros: "The actual flight itself was fine and the inflight entertainment provided good entertainment."
Cons: "From the begining the trip was plagued by delays. I was supposed to leave Monterey at 0600, we didnt leave until 0630. Then my Phoenix flight was delayed by two hours that caused me to shift flights in Charlotte because i would miss my connection. Lastly, they had to change a break on the plane leaving Charlotte so instead of getting home at 7 like i was supposed to, i got into Norfolk at 1139 pm."
Pros: "Not exceptional"
Cons: "Not much room for moving around but really fast"
Cons: "Long time sitting in the plane without any updates from the crew. Very inefficient process in re-booking passengers and switching planes. Maintenance issues are are a trend at American Airlines."
Cons: "difficult connecting to wifi."
Pros: "Friendly staff"
Cons: "Food was terrible and the seats tight"
Pros: "Landed on time. AA is mostly on or before schedule. Definitely like that part. Smooth flying as well."
Cons: "No interactions with the crew this time. Boarding is okay."
Pros: "The crew, pleasant as usual."
Cons: "They ran out of chicken for dinner, and then the pasta was cold. They could have compensated with an extra glass of wine, but NO !"
Pros: "Reasonable space the plane was clean and the on board service was good"
Cons: "One bag left behind in Dallas. Due to the carry on in Calgary we were late for our hire car, left with no clothes and really annoyed"
Cons: "The boarding staff were very unprofessional. Will not fly American out of Reagan again."
Pros: "Seat was slightly more comfortable than DELTA."
Cons: "Families with infants/young children not allowed to board early. Flight was delayed by almost 3 hours and gate moved FOUR times while waiting for the delayed flight... That's a LOT of moving when you're hauling a cranky 1 year old around the airport long after we were supposed to already be at our destination. Desk attendants were abrupt, not friendly, and diamissive when I came up to ask for a stroller tag."
Pros: "It was not a full flight, so I was given an aisle instead of a middle seat...for which I was grateful."
Cons: "Flight was 6 hours...almost as much as my previous international flight, yet food and drink was only available for purchase. No entertainment options. Plus, wireless was $21! I needed to work and had to purchase, but that is really quite a rip off compared to other airlines."
Pros: "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"
Cons: "Lots of turbulence."
Pros: "Worst experience food is very bad"
Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."
Cons: "Bad as above"
Pros: "Flight was one time."
Pros: "The crew excellent,"
Cons: "Before boarding i felt lost had to ask multiple people where i had to go"
Pros: "Closer to home"
Pros: "The crew did a well trained job. All were very pleasant they made our flight a happy experience. N"
Cons: "No complaints."
Pros: "Nice plane. Great staff. 45 minutes of pleasure."
Cons: "plane was old, media not working well in many seats (not ok for an intl flight), light not working in my seat..."
Cons: "Was delayed for several hours then when the plane showed up the flight was cancelled. I was not given I decent deal I was put on a letter flight when in actually I made if home earlier because of a desk woman who noticed I she could help. I was given a small sandwhich it was already late at night. No place to stay nothing while stuck in Dallas. Ended up going to philly then Newport News."
Pros: "That the plane was on time .i was a passenger on Delta airlines when their system shut down so transferred to American"
Pros: "Great flight"
Pros: "Crew was apologetic"
Cons: "No automated safety briefing after 2 hour delay at gate due to congestion at seatac."
Pros: "The direct flight:"
Cons: "The hour and a half delay."
Pros: "Leg room on the regional jet actually was better than that of a larger plane."
Cons: "We were summoned to the gate area with an announcement that boarding would start in 5 minutes; this turned out to be L-O-N-G before boarding began. After standing around for at least 30 minutes with no information as to what was happening, departure time was delayed several times. This was around lunch time; when I finally decided to buy lunch in the terminal, the departure time was changed again to an EARLIER time, and I had to board without food."
Pros: "Crew did a good job. In flight entertainment was great. Need a way to use my wireless headphones with the direct tv (maybe through the United app?)"
Cons: "Seats in First Class were not as comfortable as I would expect. Hardly any padding in the back or in the armrests. Didn’t care for the food on either flight. Can’t you just serve some good ol’ Meat and potatoes with gravy, a plain vegetable and a roll?"
Cons: "Flight was canceled"
Pros: "The flight attendant kept the drinks and snacks coming and looked abundantly joyful to serve us. One of the best flights I've ever been on."
Cons: "No pillow or blanket."
Pros: "Good crew"
Pros: "Staff was great,trip was. Quick."
Cons: "Delays in take off"
Cons: "I left an important notebook on the back of the seat that was in front of me; I was assigned a seat on the rouse 8. Can you do something to get it back to me please?"
Cons: "The plane was late, I request wheal chair for my mother because she can't see for one eye no more and only 30% can see on her good eye and in Houston she was lost inside the aeroport because no one take care of my mother , yes lost for almost two hours, very very disappoint , I always book thru Kayak and never complaint, this time very disappointed , Glad my mother is okay"
Pros: "On time, comfortable seat, good drink service."
Cons: "Everything was fine, nothing to dislike."
Pros: "Thew crew level of service its great"
Cons: "No food"
Cons: "The temperature on the plane was awful! It was absolutely too warm and uncomfortable. On a full flight. Arrived early again, had to sit on the plane to wait for the ground crew and then had to wait over an hour for checked luggage. Again ridiculous."
Pros: "It was smooth and enjoyable."
Pros: "crew helped me get on flight from standby list and were especially helpful at gate"
Cons: "at first they told me i would have to check carryon at gate even though i had measured it and kbew it would fit under seats."
Cons: "It wasn't until AFTER everyone boarded the plane at 9:45 that they informed us that " they only had until midnight to reboot their system so they HAVE to do it RIGHT THEN" then they informed us twice that it was "stuck" and "not working" our plane was supposed to land at 11:18 and we didn't take off until 11:00. My husband has work at 5:30 in the morning as well as my brother who was supposed to pick us up and they are in the navy so being late isn't an option. My brother could no longer pick us up due to the fact that we did t get our luggage until 1 in the morning and he has work in a few hours so we had to wait for a taxi and pay a buttload to get home in Virginia Beach. NOT PLEASED!!"
Pros: "We arrived there early"
Pros: "The entertainment options were good. The flight attendants were nice."
Cons: "No food on a 3 hour flight?"
Pros: "Much nicer flight attendant than my last united experiance . 45 minute flight so not much to tell"
Pros: "Everything was great!"
Cons: "Sadly there is some extreme weather going on in Houston I'm still in the airport"
Pros: "The flight attendants were polite and welcoming and the flight was on schedule."
Cons: "It was complicated to get the movies. You had to download the United app."
Pros: "The lady crew member was so sweet and kind."
Cons: "The first seat on the plane you couldn't see out the window because it was blurred with dirt or something, there was no foot room"
Pros: "Crew were great"
Cons: "$27 for a double Jack and (1/2 a can) Coke and a beer seems excessive."
Cons: "Had to be transferred to a different airline because my first flight was delayed which would have made me miss my connecting flight."
Pros: "Everything else was good"
Cons: "The people behind the desk to give you your boarding pass took forever to show..there was no information as to why."
Pros: "This flight was a complete change. We boarded quickly and I and took off on time."
Cons: "My flight was delayed multiple times, a layover that was only supposed to be 2 hours and 15 minutes turned into 4 hours I'm very disappointed"
Cons: "Could not understand the announcements on the overhead speakers. Chicago remains one of the poorest hub airports to go through. Crowded. Small gate areas. People lining up to board need to stand in the walkways."
Cons: "Due to snowstorm, my flight was rescheduled with Delta. I was on hold on the phone for almost an hour and half to change my flight."
Cons: "The flight to Dulles was okey but flight to Norfolk was constant shaking of airplane without any explanation from the pilot of the problem and everyone was a little uptight wondering what was going on. Crew un able to do any of their duties! Very Unpleasant. Not sure I will fly United again!"
Pros: "Loved that the crew was attentive."
Cons: "I wanted to charge my device, no outlets available. No TV screen available for movies, just makes the time go by faster when I'm distracted."
Pros: "The punctuality"
Cons: "I never feel you stay alert to make sure the earlier people don't take up all the overhead bins . It is not right the way you allow them to overload have too many big carryons"
Pros: "Good crew on both legs of my flight. Airbus from LAX to Chicago was a bit tight, but Chicago to Norfolk was pretty comfortable (different plane). . The SINGLE MOST IMPORTANT thing about this.....and any other flight.....is leaving your place or origin and arriving at your destination SAFELY and without incident. For this, I'm always happy for an uneventful flight. Thanks United."
Cons: "You DO have to have the United app to watch any entertainment. This is kind of a downer. If you have WiFi on a plane, why limit it to just ONE app? Standard snacks and drinks so nothing special there"
Pros: "Second flight was a million times better"
Pros: "People was very nice"
Pros: "Finally got onto the plane and the rest of my experience was much better."
Cons: "When i got to Houston, the monitors were down, getting help from United was not easy, was passed off to many people and finally directed to the ticket counter. This was my first time in Houston and the gates were a bit confusing. I was in B area of airport for my tiny plane. I was told where to go with the wave of her hand and she did not want to be bothered more...got to the gated area and the agents there were way too busy chatting to be bothered. On my return trip home was better because i now knew the layout. I am sure my next trip will be improved."
Cons: "Was not happy to have to make 2 stops"
Cons: "People carry to many carry-on's and many times to large but the policy is not enforced."
Pros: "Kind men beside me"
Cons: "I will never accept the last row of seating EVER!!! I have a bruised knee and double sprained ankles and could not lean back. It was the most awful flight of my like. I could barely get out of the row. I sat in 39A. Horrible I tell you."
Pros: "They have a snack and a drink on such a short flight."
Pros: "We were nearly 2 hours late. Terrible."
Cons: "We were nearly 2 hours late. Terrible."
Cons: "Flight was delayed a total of 3.5 hours with each delay being posted as 30 minutes. Very little information provided by the gate employees. On this trip we flew a total of 4 legs (with 5 boarding opportunities due to one leg being rescheduled to the next day as a result of delays) and had "mechnical delays" on 4 of the 5 boarding opportunities. We won't be flying United again."
Cons: "How they handle my bags.....!"
Pros: "As usual the staff were great! The flight was on time."
Cons: "No snacks were distributed. I would've thought they could've handed out pretzels or peanuts."
Pros: "Flight itself was good. Nice flight attendants. Funny pilot."
Cons: "The lady at desk to board the flight made me check my carry on. I had assumed it was because the plane was full, but when I got on the plane there were more than adequate spots to stow more bags. There was a compartment across from my seat that remained open the entire flight. While I completely understand the need to check extra luggage when the plane is full, I was very upset when I saw it was not. I intentionally fly with a carry on for the convenience, and to be inconvenienced for absolutely no reason made me not want to fly with this company again for fear it could happen again in the future."
Pros: "Honestly nothing. The flight was a disaster."
Cons: "Second flight of the day with zero drink service. I suppose the hostesses were too busy napping and eating their dinner as they never left the last row of the plane. They sure had drinks and dinner even though we didn't. Also should have cancelled or delayed the flight rather than make us wait forever on the plane waiting for a new route to miss weather at our destination."
Cons: "Was delete for 3 hours and bad cosumer sevice en Guadalajara"
Pros: "On time and arrived early"