The cheapest ticket to Colorado from Guayaquil found in the last 72 hours was $150 one-way, and $360 round-trip. The most popular route is from Guayaquil to Denver, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $150.
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Cons: Food snacks lol
Cons: Food snacks lol
Cons: Copa is trash . Doesn’t accolade passengers with hotels . They except people to wait in the airport for 14 hrs lay over when it’s their fault ! Straight trash . Poor 79 year old lady had to stay at the airport cause her family was 4 hours away ! Trash trash
Cons: Confort, less crowded, cleaner,
Pros: Crew was amazing. I was thinking of upgrading to business class but did not know how
Cons: copa is great
Pros: I like this flight very smooth no worry what so ever I will flight again
Pros: Good crew. Very responsive to requests.
Pros: The crew was amazing.
Cons: Temperature control could be better so we don’t all freeze.
Pros: Very good crew.
Cons: Baggage slow
Cons: Hot pockets???!!!! Really????
Pros: Nowadays people is not like they used to be, don’t like to treat people as they would like to be treated
Cons: Customer service
Cons: The mini TV screens are hard to see if you're seated very far back. And it's also hard to see the mini screens if other people have their window shades opened, so the personal screens for longer flights seem like a better alternative.
Pros: Crew was nice, seat was comfortable, food was good
Cons: Going through security again at the gate was tedious and I couldn't bring my water on the plane
Pros: The fly time and the food
Pros: Honestly nothing.
Cons: Poor boarding process with no water or bathroom available after security at gate. Flight attendants were lazy. Did not provide drinks until 2 hours into the flight or good service. Additionally, did not tell kids playing on iPads with volume full blast to use headphones during take off and landing.
Cons: More entertainment options
Pros: Crew were friendly, drinks plentiful, food decent.
Cons: Plane delayed both legs, no communications from airline, no assistance or compensation offered. Ancient plane, one film on a 9 inch screen about five rows away. Terrible sound. Huge queues at check-in. Took seven (literally) employees to work out how to cope with a US visa (vice an ESTA)
Pros: The crew in all flights was attentive and efficient!
Cons: This was my longer flight and did not have the same entertainment options. I had really enjoyed the movie, game, and music options on the other flights from Copa.
Pros: the crew was amazing. Seating not so comfortable
Cons: the flight was good. Entertainment was great
Pros: The food and entertaiment.
Cons: uncomfortable seats, no vegetarian options, no movies
Pros: Service communication about delay and connecting flights
Cons: PART OF MY LUGGAGE WAS STOLEN, VERY UNSATISFIED
Pros: Tve fly EXCELENT
Pros: Unhurried and happy flight attendants who care about my comfort.
Pros: Very good
Cons: Tha people very nice
Pros: Service was excellent. Very impressed with the accommodations. I was traveling with my elderly parents. I requested wheelchair assistance for them. They were well taken cared of.
Cons: Not many choices of my interests for movies.
Pros: Great seats both legs. New aircraft 737800? Nice jet!!
Cons: Characters difficult to type in on comment for in flight service. Turns out it is just for the entertainment interface so Alitalia confusing when rating.
Cons: same issue
Pros: I like to have my luggage back and not going back to the airport every day
Pros: Overall good.
Cons: Food was not good, however service was great!
Pros: The crew very nice . Flight right on time
Cons: The crew very friendly . But the seats sucks
Cons: Separated us into two middle seats. The man behind me kept kicking me from under my seat. He was extremely rude.
Pros: I liked how accommodating the staff was with seating for my family, as I was traveling with two young children and we weren't seated together. There was more leg room than most other domestic air travel companies I have been on. There was no upgrade charge for every little thing, such as blankets, pillows, etc. We were fed on each flight, and alcoholic beverages were at no additional charge. The exit tax to leave Costa Rica was included in our ticket, which I was not aware of until I was leaving the country. (nice surprise). Over all, most other airline companies in the USA have made changes that improve their bottom line, but they have completely ruined any favorable aspect of traveling with their airline (American Airlines, Frontier, Southwest, Delta, etc). Copa has done a great job of providing great service and cost for travelers. Please do not change your business strategy by removing some of the above mentioned benefits I enjoyed in order to improve your profit margin. It is refreshing to know there are still air carriers out there that retain the service that is hoped for by most travelers. Also, Roxana and her entire flight crew were outstanding. Thank you , I will fly with you anytime I have the chance.
Pros: Love the legroom. Crew is friendly. Cabin is clean.
Cons: Food is not good. Bring your own snacks and enjoy the legroom on the plane
Pros: Copa offers the best value for a flight to Guayaquil, but there is limited options. Decent price for the shortest flight duration. Each seat has tv with entertainment
Cons: Slowest airline in history to get bags off the plane and into baggage claim. I regularly wait 30mins for my bag even after the time to get off the plane and go through customs. Seats suck in ecomomy
Pros: El trato de las asafatas debe de ser mejor
Cons: Colchas para lo frío Del avión
Pros: IT WAS TWO HOURS BEHIND SCHEDULE
Cons: i have to wait in the Airport six hours total in Panama
Cons: copa airlines changed the timeline of my ticket from 10 hours to 22 hours duration one month before my flight back. When I landed in Panama there were no United representatives to issue me my boarding pass. For the next 14 hours I went up and down the airport to find help. When I finally went to the designated gate the Hnited representative told me this miscommunication happens all the time between Copa and United and there is nothing she can do. This is bad business and the customers have to suffer the consequences. I won't use this flight route again.
Pros: Food was plenty
Pros: Most of my flight experience was great.
Pros: Customer service
Pros: flights were fairly on time
Cons: No vegetarian food options
Cons: People from COPA in Guayaquil's airport didnt make the announcement to board in english, they only spoke in spanish! I am from united states and I don't know speak in spanish, that was a totally lack of respect for the people who work in Copa. The flight attendant inside the plane didn't speak english, her treated was the worst! She asked me to change my seat, I was sitting in an emergency seat and she decided to put there an old woman who had 65 years old approximately instead of me that I am 35 years old and the only problem is that I don't speak spanish!!! Then she offered me something to eat talking to me in spanish and knowing that I don't understand that language. I felt humillate because at the end of the flight she said in english "Have a nice day Sir"???!!!!! It supposed that she didn't know english, so I felt that she was playing. It was my first time flying with Copa Airlines and I had the worst experience ever travelling with them!
Cons: Boarding gate/room was extremely small for the number of passengers taking flight 302 from PTY to LAX. The room is encased by glass walls, once you enter this room you are not able to leave and return to the room due to security. The only choice left was to stay in an air conditioning deprived room (88 degree aoutside) without chairs or a spot on the floor to sit, all the chairs and the floor were taken. It was very hard to patiently wait for the boarding call while standing up and drenching.
Pros: On time
Cons: Food was bad and no entertainment
Pros: Good leg room. Efficient..
Pros: I liked absolutly nothing!
Cons: I was not even allowed to board the flight because of not having my yellow fever vaccine document. The reps were rude to me, and were not the least bit helpful. I left the Galapagos a day earlier than scheduled to make this flight. I wish I had never booked this flight, it does not seem like I will even be reimbursed for it. I asked them to give me a document or anything as proof that I was denied on flight because my credit card company requested it, but they rudely refused.
Pros: Everything basically
Pros: Crew was great.
Pros: 1st class flight attendant sat through the entire flight (except for offering drinks and food early in flight). There were passengers NOT wearing masks through the flight but she wouldn't know that since she never left her seat
Cons: just about everyting
Cons: IFE was not streaming movies, WiFi on but not loading
Cons: Spacing people out until this covid is over
Cons: There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes.
Cons: Short flight, would have appreciated if when asking for pretzels the flaggt attendant didn't hand me the spare bag of his pockets.
Pros: Really enjoy flying first class.
Pros: Crew was nice
Cons: Could not connect to wifi.
Cons: The plane we needed for our flight arrived really late so our flight was then of course delayed.
Pros: Everything was great
Pros: Good entertainment choices.
Cons: Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)
Pros: Appreciated the pilot keeping us informed re: turbulence and avoiding it
Pros: Even on a full flight, there was enough overhead storage
Cons: Pretzels were lame
Cons: Flight got delayed. We paid for assigned seating for our almost 85 yo mom. And the change in flight no one asked for to get seated in the front of plane. Instead she was seated all the way in the back. It was physically exhausting for her.
Pros: The crew was polite and professional
Cons: At Miami check in, American had 40-60 automated terminals available for self check, but only had EIGHT open for use. Caused a needless bottleneck and the transition from there to the bag drop was also poorly laid out and did not provide a logical nor efficient route from one to the other. fix it!
Pros: On time flight. We were even a little early.
Cons: Those seats are just crammed in there aren’t they?
Pros: Crew was great
Cons: Absolutely no accommodation for seat assignments and the lady at the gate was so rude for even just asking to sit next to my fiancé even though there were tons of single people on the flight.
Pros: No major screw-ups this time!
Cons: It's AA, let's not try too hard here.
Pros: Crew was nice
Cons: Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate.
Cons: Flight was delayed so had to drive to connecting city just to make it home.
Cons: The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver.
Pros: Friendly crew
Cons: Tight seating leg room non existent.
Cons: Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines.
Cons: Flight departure was delayed for 30 mins by a flight attendant not showing up on time.
Pros: Seats were too tight and too close together.
Pros: Movie and tv selection was good. Boarding was a cinch, we took off exactly on time, seats were comfortable, too.
Cons: Airline misplaced my boyfriend's checked back with our duty free Portuguese wine in it. It still hasn't been delivered to him the next day. They had three hours to get the bag on the flight.
Cons: Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going.
Cons: Flight was delayed by 90 minutes because the incflight mint flight was late
Cons: the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies.
Pros: The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well.
Pros: it was fine. flight left on time and the crew was nice.
Cons: that you have to pay $100+ for economy plus to get the legroom you used to get for a regular ticket.
Cons: the new seats are awful
Pros: It’s been a while since I’ve flown American, but the aircraft was updated with a solid multimedia system, great moving map, and a standard power plug and USB port at every seat. That’s more than I expected, and was quite happy. Service was solid—no complaints.
Cons: Good & bad — flight arrived late, but the honestly, the pilots did their level best to make up the time and managed to arrive w/in 4 minutes of the scheduled arrival. Well done.
Pros: Confusion, delays, rude employees...you name it, this trip had it. I will do my best to avoid flying with these guys in the future.
Cons: Flight delayed 15 hours. Poor communication and outright lies from staff. Unwillingness to help find or pay for a place to spend the night. Rude staff
Cons: Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!
Pros: Good serice,
Cons: Good service to switch flight pattern from greenville to new bern but still a delay that cause a 2 flight connection. Lots of on-line issues with check-in, overall a stressful day, hopefully it will all work out!
Pros: Missed the flight. Money was not refunded.
Cons: I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it.
Pros: Flight was on time through United since we had to be rescheduled from our original flight with American.
Pros: The crew were as nice and accommodating as they could be considering the situation.
Cons: Three planes with "maintenance" issues and not able to fly? Including flights that weren't ours. Boarding, re-boarding, leaving four hours late and waiting an hour for bags in Denver.
Cons: Flight was delayed and then extended by 2 hours due to weather.
Cons: We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot.
Cons: Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly.
Cons: Seats too small and the gentleman next to me was a big guy so crowded over into my seat some.
Pros: American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous.
Cons: The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!
Pros: I liked sitting next to my friends.
Cons: Lack of leg room
Cons: Row 39 seat F extremely uncomfortable!!!!
Pros: The crew was fine
Cons: No open seats at all. Old cramped A319
Cons: Video entertainment did not work properly. Stewardess reset it but audio was totally garbled. I tried it with three different sets of earphones.
Pros: It got me on the way
Cons: An outlet and letting me get into Canada
Pros: Crew was amazing.
Cons: It would have been nice to depart within an hour of my original time.
Pros: The crew was nice.
Cons: My seat was broken and their snacks are outdated. Also no entertainment
Pros: The captain spoke clearly and have good information.
Cons: The flight was fully packed during this Covid time. There was zero social distancing in place.
Cons: More comfortable seats. More distance between passengers.
Cons: The boarding and social distancing being funny with the process
Pros: Flight was packed in like sardines. Seat was uncomfortable
Cons: Have passengers sir at every other seat.
Pros: The staff
Cons: Plane was way to full like sardines. The middle seat should be empty for Covid !!
Pros: Very good and safe
Cons: Everything was great
Pros: Clean aircraft helpful staff
Pros: Everything was cool, smooth flight
Cons: Smelled like pee for half time we were up and announcer was very annoying , she sounded like she is about to pass out , short of breath like she needs an ambulance. Statement about wearing masks was just too much... we get it - we wear masks.
Pros: I liked my seat
Cons: There was a stewardess that was very mean and not accommodating when I asked for a mask
Cons: ANYTHING more than what’s being done in economy would be good.
Pros: Crew quiet and professional
Cons: Screaming child boarded
Pros: Very organized and helpful. I felt safe.
Cons: Different types of snack. Nothing serious to complain about.
Pros: The crew was nice. When I finally arrived in Denver, Marlin in customer service was the only saving grace for United for me. When I asked for options for an earlier flight into Rapid City so I didn’t have to wait 24 hours and miss my visit with my sister, he looked at different hubs (Chicago, Minneapolis) to see if they had any available flights into Rapid, he checked for double bookings, and when he couldn’t find anything, he put me on the standby list for the first flight out in the morning and wrote down the flight information for all of the United flights from Denver for the following day. Marlin provided excellent customer service and was a huge credit to the company.
Cons: The flight was supposed to leave at 3:56 pm and didn’t leave until 7:30 pm. I would estimate at least 15-20 people missed connecting flights because of the delay. According to the United app, the delay initially started in Portland due to mechanical issues, which took over 3 hours. Then, there was a weather delay in San Francisco according to the gate agent - there was a ground hold and no planes were landing or flying out. At some point, I would think another plane would have been an option rather than delaying a flight for this long and disrupting holiday travel for so many people.
Pros: The flight was great. No complains to the crew.
Cons: The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating.
Cons: I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that...
Pros: For all the turbulence that we heard about, the flight was extremely smooth which I attribute to the pilot's skills
Cons: We kept on being told that there was going to be turbulence and that it would be too rocky to serve food/drinks - but there was limited turbulence and the flight was very smooth. There was also a delay in leaving as there was an extra bag in hold but they 'couldn't find it'.
Pros: That I eventually made it home.
Cons: Flight from Calgary to Denver delayed three and half hours. Informed of this delay thirty minutes before scheduled departure when our plane hadn’t even left Denver yet to head to Calgary. ( 2.5 hr flight) once finally made it to Denver was informed that we missed connecting flight to Boston. We were then informed since it’s for “weather” reasons earlier in the day that caused a sequence of delays they couldn’t accommodate us for hotel. We were given two “blankets” which were as thin as a sheet and each one bottle of water. Some other people around us received good voucherS. We did not. We walked around the airport for close to an hour looking for anyplace we could lay down and sleep. None were to be found. We tried to sleep on the floor but was so cold and uncomfortable I literally got sick to my stomach. Another fun thing added to mix. We were placed on another flight as 6 the next morning. After no sleeping at all we boarded our next flight Which was not a direct flight to Boston but would be from Denver to Newark then Newark to Boston. We were suppose to originally land in Boston at 0600 Monday. Instead we arrived at 1430 after getting zero sleep. My husband and I were also unable to sit together which was extra special for people around me because after not sleeping I continued to be sick to my stomach.
Pros: Seats were comfortable, we were in first class. United provided a good selection of recent movies.
Cons: United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed
Pros: The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver.
Cons: The plane was delayed over an hour for cleaning. It was frustrating to say the least.
Pros: For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once.
Cons: Every time I fly to Denver, we land in one terminal and your connection is in another terminal that requires a train ride to get there. ,ayovers are short — generally barely an hour. If the flight is late you stand a very good chance of missing your connection, as I’m betting happened to over half the passengers on this flight. I was the lucky exception — this aircraft was actually the connecting flight too. Why can’t all United connections be in the same terminal? It makes no sense.
Pros: The flight was on time
Cons: This was a smaller plane (4 seats across). Knowing this, they didn't bring enough luggage carts, so they only brought some of the luggage to the baggage claim and didn't tell us this. 5-6 of us waited and waited and finally asked someone who told us that they had to go back to the plane to get the rest of the luggage. Those of us still waiting got to wait another half hour for our luggage. Talk all they want, United just can't seem to get it right. PS: those of us who had to wait were the ones who got to the San Antonio airport the earliest and thus our luggage was on the plane first.
Pros: We will never fly united... NEVER EVER AGAIN
Cons: United airlines employee Mearle at the check in counter was extremely disrespectful, Rude, and arrogant towards everyone in line at the counter Trying to check in. Many customers including us waitted in the check in line for 35 minutes or more while Mearle proceeded to chat on her cell phone (personal call), and taking a break leaning the check in counter while everyone waited on her so she could assist with check in. Finally the passengers in front of us voice their concern to mearle stating that everyone is going to miss theirs flights if she didn't assist us all right away. Mearle responded by snapping back by saying "it's not my fault that united keep us understaffed and pay us enough to care " then laughed and walked away again. At this point we realized that if we did not get immediate assistance, that we would surly miss our flight. I walked in front of the line on behalf of everyone standing in line and reiterated to Mearle in a firm tone that she insisting check in the remaining 12 passengers immediately. Mearle snapped back telling me to "worry about my own self and don't tell me how to do my own job". Feeling very stressed out And worried about missing my flight went and stood back in line again. A few moments later I over heard Mearle tell the passengers ahead of us " you're too late. You've missed your flight" these passengers became very upset with Mearle telling her that she's the reason they missed the flight and Mearle laughed and said out loud to everyone else in line.. "you all missed your flight. You all should be more responsible next time and get here earlier" and then Mearle walked away never to be see again. Many of us missed our flight which caused many of us to also miss our connecting flights. We immediately called the 800 number and filed a complaint. Then we were forced to drive three hours in traffic to LAX where we caught a later flight and barely made it to our destination in time for our work event. We swore that because of Mearle and her disgusting behavior that we will never ever fly united again (and I fly a lot for my job) and since that horrible experience with Mearle two months ago, I've flown on four trips spending over $2300 dollars and every flight has been booked through American Airlines. Do to Mearle's bad attitude, disrespectful personality, and poor representation of united we will never do business with united again. We suggest united airlines remove Mearle from Having any contact with the general public as we are sure that Mearle is loosing customers for united at a very rapid pace.
Cons: Seats to small. But I am 6'3"" and my son traveling with me is 6'5".
Pros: Nothing about this airline.
Cons: The crew at the gate was really rude. Zero customer service. She raised her voice at us and another customer who was charged $50 for our carry on. Not only was the flight delayed for over 2 hours. We were not informed that we could not bring a carry on even when we were at the main entrance with an agent for over 30 mins when you entered the airport. All their staff needs new training everyone kept on giving us a different answer. We asked because of this delayed will our room be comp due to the fact we will be missing our connected flight. On the phone the agent said yes. When we got to the airport that agent said no. When we got on the plane that agent said no. When we landed in Denver that agent comp our room. We ended up booking a room making sure we had a place to stay at night. It created more work for us because we were trying to cancel our room took even more time. Definitely wanted to give United the benefit of the doubt that they were at least at the level of American Airlines. The last time we flew United it was delayed for 8 hours they ended up canceling the flight. When we called they said it was the weather and we told that agent it's mechanical issue because we are watching someone remove the engine. We will stick to American Airlines. Free entertainment.
Pros: I liked the legroom of Economy Plus. The flight itself was good. Didn't buy any food.
Cons: We arrived late in Denver and had to sit at the gate and wait for the jetway person to arrive and connect the jetway to the plane. I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together.
Pros: Flight was smooth and on time
Cons: The boarding gate attendants were rude and uncaring when we asked them to help us switch pre-assigned seats to ensure our two year old sat with us. While we might have understood better had they been empathetic, they were rude and uncaring and said when you book online you sign a waiver and they can not do anything about this. Wow. This was our flight back. Originally on the way to our destination we had used Delta and that customer service experience was completely different even though that flight was full too. Never flying United again as long as I can avoid it.
Pros: free movies on the flight with the united app
Cons: The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this
Pros: Nothing I won't be flying united again!
Cons: The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!
Cons: I told the checkin agent that I would need a wheelchair at the Denver and OHare airports. I told the flight attendant on both flights. I would need a wheelchair at arrival. No wheelchairs for me. At Dwnver they were able to find one for me but with no one to push me. Eventually the pilot who flew us to Denver stepped in and got me to my connecting flight gate, bless his heart. At OHare no wheelchairs for anyone who had requested one. Complete chaos. I finally had to walk to my connecting flight from terminal C to terminal B. Very exhausting for someone with cancer who is exhausted most of the time. Your wheelchair service is completely ineffective, disappointing and a cruel joke.
Cons: Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in.
Pros: Once flight began it ran quite smooth
Cons: I chose seats when I booked the tickets. So... Not quite sure how both myself and my partner didn't end up seated together, and both ended up in a middle seat sandwiched between 2 overweight people... Are you little people profiling to break up the overwhelming number of big people? another couple with 2 kids were also broken up into distant areas on the plane. I know everyone complains about so many things, and this wasn't the end of the world, but still, it's not ideal. The seating/etc seemed more disorganized than usual for this flight.
Cons: I'm usually a patient person, but my flight was supposed to leave at 525am and didn't leave until 730. This was the first flight in the morning. We boarded, waiting 30 minutes on the plane, they told us to get off because there were computer issues. Why wasn't that checked before everybody was boarded? Once we got on the plane we had to wait another 30 minutes for the crew to get someone's luggage from under the plane. Why wasn't that done while the computer was getting fixed? I didn't get to Denver until 1040am missed my flight and didn't get to get on my connection until 500pm. In the meantime I called to get on a different flight at 1, but the guy on the phone didn't actually book me a seat. The gate people weren't very nice.
Cons: About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?
Pros: Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change.
Cons: Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting.
Pros: Very friendly and helpful staff.
Cons: The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are.
Pros: The flight was smooth. And the wine was good.
Cons: I paid for 2 round trip tickets and because my son was not there for the first leg, they resold the seat. So they got my money and the other person's money for the same seat. I wanted both seats and paid for both seats. It is theft and should not be allowed. The flight attendant was extremely rude and dismissive. It is a poor practice. You could have at least asked first before rebooking the seat. At least have offered compensation or something. I probably would have said yes Anyway. It's the principle of the process being wrong to the consumer which only benefits the corporation.
Cons: My flight was scheduled to leave at 4:51 pm. I arrived at the airport 2 and a half hours before my flight was to leave and I read the departure board to see that the flight was delayed due to maintenance. Then I saw that it was delayed again because we were waiting for a flight coming in from the Bahamas. Well my flight didn't take off until about 7:30 pm. I arrived in Denver around 10:00 pm which made me miss my shuttle to the Springs. I am a diabetic and was in need of my medication so I needed to get home. I spent extra money to take a bus to downtown Denver and a grayhound bus to the springs and a cab to my home. So my trip cost my an extra $55.00 dollars I didn't have. I have always taken United but after this experience, I will never again take United.
Cons: How about net time you guys not cancel my flight and reschedule me for one a day later.
Cons: Horrible company
Pros: It was on time!
Pros: The crew was on point. They did their jobs to the fullest.
Cons: I was thirsty but did not have a credit card on me so I couldn’t order anything to eat or drink even though I had $800 cash on me. The airline does not accept cash for some reason.
Pros: Nice crew.
Cons: Keep masks on travelers.
Cons: No social distancing, every seat was taken
Pros: I liked getting off the plane and leaving those incompetent employees behind.
Cons: First, I was charged an extra $55 for an overweight bag when I’d already paid $30 to check it in the first place. Then, every employee I encountered acted like a miserably underpaid two year old who was forced to be there. Slight advice: if you didn’t make the price of the flights so “cheap,” you wouldn’t have to overcharge for any and everything else related to the stupid flight. The incompetent, unpleasant employees just added insult to injury. THE worst airline I’ve ever had the displeasure of flying with.
Pros: Crew was nice
Cons: Spirit is the below cheep. The seats are bare basic do not lend back even a little. They advertise as the low rate fare, but by the time you add in the carry on luggage fee, I could have used a different carrier. They charge even for water $3.00 for tiny bottle. The planes rattle during take off and landing. I would only fly Spirit again if I had an emergency to get to and had no other choice. I would pay 50.00 for a better plane. They put two more rows of seats in their plane-cramped, cramped
Pros: I had very low expectations of Spirit Airlines... from their reputation and things I read online. But my family and I had a GREAT experience yesterday. Our bag check process went smoothly and the staff was very courteous. Everything went smoothly for boarding and my husband, my son and I all sat together in the same row. Everything couldn't have went smoother and i really wondered what all the fuss was about Spirit airlines??? We had a really great experience and would do it again. Can't beat the price, even if you pay to check a couple of bags ahead of time.
Pros: ABSOLUTELY NOTHING!!!
Cons: Everything. Glee spirit one other time and completely regret it. Haven't flown with them in 4 years. I remember why now. Flight was originally cheaper but by the time you pay all of there fees to get on the plane you're not saving at all. And once on the plane everything costs a fortune so now you've spent even more. They are never on time in my experiences and don't feel the need to give the paying customers updates. After several hours of delays you get the pleasure of being absolutely crammed in their crappy aircraft. NEVER AGAIN!
Pros: The flights themselves were pretty easy and on time.
Cons: We were traveling with a 2 year old and it was our first time purchasing him his own seat. We did tons of research to figure out the most efficient way to travel with our little guy and decided to bring his car seat on the plane since he travels so well in it. As long as there's a tag or some sort of label on the car seat stating that it is approved for air travel you can use it in a regular plane seat. The first boarding agent was completely unaware of this rule and acted like he was gonna make us check it at the gate. My husband insisted that he would not do that and that it was allowed, so the guy said "well you can try, but it's probably gonna get checked". Once we were on the plane, no one said another word. Feeling like pros by the time we were boarding our return flight home, we installed the car seat in the middle so we could sit on either side as we had on the way to our vacation. This time the flight attendants informed us that we had to install the car seat in the window as it could block the person sitting in the window seat from an easier escape in an emergency. Again, my husband explained that the person in the window seat would be me and that we had installed it in the middle on the way to our vacation, so she said "oh, okay then". Minutes later a second flight attendant came through telling us the same rule but enforced it. While I can appreciate their reason for the rule and the fact that they eventually enforced it, I was baffled at how many employees did not even know their own rules about car seat travel!
Cons: Did not like that it feels like a bait/switch to shop for flights, then highly up charged for things that should be included. Like being charged to check in... Isn't that covered when a ticket is purchased?? I purchased through Kayak and find out later that we can save money by doing everything ourselves online or at kiosk. Then watch all staff sit around and socialize while we over pay. Why have a staff at all? I had to pay to sit in exit seat then asked to assist in emergency. If occupying those seats... Why do we have to pay extra? I guess not what I had in mind. I will choose different airline next time. I paid more to fly my bags than it cost to fly myself. Don't understand!
Cons: Being charged for baggage
Pros: The flight attendants were friendly and the airplane was very clean. The space underneath seats was roomy enough that I could easily fit my bag. Flight was very affordable, especially for a holiday weekend.
Cons: I did not like that I was forced to create an account with Spirit to check in for my flight. I have never had to do that with any other airline, and the experience was frustrating. I also would appreciate if they would give water for free in flight. I understand their policy is to require customers to pay for extras, but water would be nice. There was also no explanation about which security line to get in when I bought the "bypass security" option and no one to ask when I arrived at security until I had gone through the full line. An explanation when the ticket is purchased would be helpful.
Cons: We were delayed for about three hours but there were no announcements or screens displaying that information. There was no indication that we were even at the correct gate. People had to walk up one at a time and ask to confirm what was happening and that we were all at the correct gate. Two hours after our flight was supposed to take off, there was finally an announcement letting us know that there was a delay and our gate would be changed so we needed to move out of the way so another flight could use the gate, but not to too far because they didn't know when or where our flight would be leaving from. It was chaotic and disorganized for no reason. I understand that delays happen but the lack of communication was unacceptable.
Cons: I bought this ticket directly from spirit. They scheduled my connection such that it would have been impossible to make. Apparently this was an "unforeseeable circumstance", so I was offered no accommodations even though there were no alternate flights available until two days later. The agent I spoke with changed his story about what could be done every time we spoke, and when I requested a refund, he was unable to print a receipt or any kind of confirmation paperwork or email whatsoever to prove to me that my ticket had been refunded. He was also unable to tell me the amount of the refund. I simply had to take his word for it that Spirit would process my refund for an unknown amount within 5 business days. Needless to say, i have doubts. This was absolutely unacceptable. I was forced to pay for an alternate flight on a different airline, and pay for an airport hotel for the night. I am beyond furious with spirit airlines and I have received unimaginably terrible customer service.
Cons: The price of the flight was relatively inexpensive, however, after paying for a second carry on, checked bag and overweight checked bag (40 lbs not 50 lbs), this flight was WAY more expensive than other carriers with the same luggage. The bag fees were never explained during the booking process. The flight was delayed almost 2 hours due to other Spirit delays to Ft. Lauderdale, thus, instead of paying hotels and rebooking Spirit customers, Spirit decided to wait until every passenger boarded -- not caring that customers were missing connections in Denver. The ticket agent in Ft. Lauderdale was a right miserable so and so. I'll never use Spirit again.
Cons: I know Spirit offers low fares and in return you pay for everything else, seats, carry-on bags, boarding passes (if you don't print yourself), drinks, etc. In knowing this I did my due diligence before this flight to make sure I wasn't going to be charged for things like the size of my purse (I measured it), etc. Upon check in for this flight, I was informed that I owed $30 because my checked bag was 43 lbs and Spirit has a weight limit of 40 lbs. The other customers in line were just as shocked. To me, the standard is 50 lbs. With that being said, in my research on Spirits website this was not clear. I think this sort of fee should be much more prominent. I am a "prepar-er" if you will and for me to not know this charge was coming tells me Spirit most likely makes a lot of money off of passengers regularly having to pay this unexpected fee at check in. The ticketing agent told me it happens daily after I asked him. This feels a bit like a scam, in my opinion. Spirit will say "It's on our website" and I'm sure it is but again, I don't feel like this charge for a weight that's standard is 50 lbs is clearly called out to passengers. I'm fine with no frills, I'm not fine with unexpected charges that I feel are under the radar until the 11th hour when you have no choice but to pay or repack. Uncool, spirit.
Pros: The flight crew were very nice and professional
Cons: The check in process was horrific. Their website was not working so I was forced to spend more to print my boarding pass at the airport. I had no idea Spirit was going to be so uncomfortable. I really think a disclaimer in large print should be available prior to booking with them. Something like Attention: the flight you are about to book comes with very small, unpadded seats crammed closer together than most airplanes. You will be physically touching every person you sit next to. Even if you are a skinny person. The seats do not recline there is no Wi-Fi or on board entertainment. You will be nickel and dime to death so that in the end you won't actually be saving as much money as you tjought.
Pros: We got there. Eventually.
Cons: First of all, delays. Both flight we took for this trip were delayed, one by a good 7 hours, the other almost 2. That's a rate of 100% for us. During the wait, no explanation, or worse, some BS about the weather. The other companies did not experience any delay due to weather... The flight attendants might as well not be there. At least we wouldn't have to suffer stupid jokes. You get what you pay for, however in this case when you tally up all the fees it is not that much cheaper. Last, the website is downright crappy, starting with password security, to layout and speed. Getting anything done is a chore, and the policies are of course well hidden. I don't think we'll fly spirit ever again.
Pros: On the opposite side of the helpful/friendly spectrum -there was one employee who heard my story and offered to let me use one of his free flights if I was charged for some reason. He waited while I went through the ticketing process again. That was VERY generous. I wish I had taken his name down.
Cons: Did not receive a notification that my gate had changed to an entirely different terminal and I missed my flight. There was no way to even know/find where my new gate was located. They only had one Spirit employee at the gate that was on my ticket and she was busy checking the people in for another flight. Ladies at the correct gate were not friendly or helpful. Paid $200 to stay overnight in a hotel and I missed a day of work. The check-in/ticketing area for Spirit was a madhouse.
Pros: Terrible experience. didnt like much other than the plane was newer. Stewards on plane were nice.
Cons: We did not have to pay for a carryon bag on departing flight. However, agent for return flight would not let us go through security unless our boarding pass indicated we paid for a carryon. So we had to pay $110 for two carryons. When we were boarding, the gate agent indicated those that paid for carryons could board before those that did not pay for carryons. Apparently, not everyone paid for their carryon, but were forced to pay $110 or we couldnt go through security. We will never fly Spirit again.
Pros: First we are flying due to a death in the family. We pay $60 per ticket. Next we get to the airport to check in to find out we had to pay for our seats even after we pay for our seats already. Then we find out that our small carry in bags are another fee. $55 dollars for each bag. So needless to say we had questions so we decided to check in at the counter in person. Oh she answers our questions the. Proceeded to tell us that because we checked in at the counter (because of questions and hidden fees) there was another fee of $10 person passenger. So we get onto the plane. To find out that if you want anything including water, it's at lease another $3.00. For water? Are you kidding? Then we get comfortable in a plane that is sized for a small child. The hear not once, not twice, but three times about a credit card. I am appalled to be bugged three times about a personal finance. Jeez. I didn't pay that much money to be sold on a credit card. I would expect this from a time share. And finally when the plan landed it actually rattled. Sounded like the wings were going to fall down off. So needless to say you have lost our business. We will never fly with Spirit again and neither will my family members.
Cons: I flew spirit to Detroit last week, and after getting delayed 18 hours I finally made it. Now, currently sitting at the airport, my spirit flight home to Denver has been canceled at least 10 minutes after we were suppose to have boarded. I have been at the airport for 5 hours and have been yelled at to stay back from the counter and not to ask questions or else we would just be delaying the process. After about 2.5 hours of waiting, we finally got a number to call to re-book, which still took over an hour. This has been THE WORST airline experience I have ever had. If I were representing this airline I would be ashamed of the horrible service it provides. I genuinely believe I deserve a full refund for my flight (even if it was re-booked)... not just given an apology voucher because I promise I will never fly spirit again.
Pros: About the only thing that I can say I liked is, the boarding process went smothly for me & my luggage was on time.
Cons: Where to start... paid more in bag fees & to get an isle seat for each(4)flights than I did for damn plane ticket! Flights delayed 4hrs another flight in same trip delayed 2 hours. Staff wasn't interactive/friendly I'd say 6/10 were nice. Asked for an isle seat the person helping at counter, said I'd have to pay to upgrade. Seriously- upgrade for isle seat!! I paid to have an isle seat on all 4 flights(I'm a disabled vet who was injured in the line of duty) I need easy access to toilets I'm unable to crawl over people, in turn need idle seat). Paid for isle seat all 4 flights- just to see the flights were super empty, people were sitting where they wanted anyway. Thanks for taking my $ for the seats tho spirit:-|. Staff wasn't that friendly compared to other airlines I've flown on. Not food. No entertainment on flight. Not worth it. If they don't do better business they won't last long I feel. There is potential just needs some work!
Pros: Not much
Cons: We were thrilled about our cheap round tickets, but what seemed to be 440$ ended up being 800$ with all spirit airlines inconvenienced us with. They gave us only an hour an a half to go through customs, get our checked bags through customs, and board our connecting flight. This is nearly impossible even if everything goes perfectly. After a 20 minute flight delay we sat on the runway in bogota for an hour, not even giving us a chance to catch our next flight. We got to Florida and stood in line for 2 hours to wait to talk to someone about our missed flight. They couldn't get us on a flight to Denver until 8pm the next evening and couldn't offer us any help with accommodation. They gave us a slip that was supposed to give us 40% off on select rooms, every hotel was booked so we had to call 20 different hotels to find an available room with absolutely no help from spirit. Not to mention the terrible inconvenience the service is selfish and inconsiderate, you have to pay for everything along the way- food or drinks(even water) on the plane, a selected seat, checked bags, etc- and the seats are the most uncomfortable piles of plastic with no recline tiny tables and no leg room. I will never fly with this airline again.
Cons: I chose this airline because it had the lowest cost....I thought. Then when I went to check-in online I discovered that I would have to pay extra for my seat. Not just preferential seating, but any seat. And since I didn't check in until a few hours before boarding the only options left were $18 seats. The airline website said that I didn't have to pay for seats and they'd assign them when I got to the airport, but there was no guarantee I'd sit next to my husband. Will never fly this airline again for that reason.
Pros: The staff and crew were very courteous and kind and helped ensure that everything went well.
Cons: I didn't enjoy the fact that checked bags were 40 a piece, and that I was limited to one carry on. I booked through a third party site and it wasn't made clear to me that this was the policy. Though it is certainly my responsibility to read and understand the fine print, I've had such a pleasant experience with other airlines that I didn't think I needed to. My fault entirely, but I will not make the same mistake again. Further, I met with some friends at the airport on the same flight, and Spirit lost their expensive and irreplaceable scientific instruments. Though I imagine and hope everything will be okay and the boxes will turn up, Spirit apparently has no process for tracking bags. That isn't acceptable to me. Though the experience was overall smooth (minus paying 80 dollars unexpectedly for round trip checked bags) I will gladly and confidently choose other airlines over Spirit in the future.
Cons: I didn't like the baggage policy. I didn't like the check in policy or the fact that they don't support TSA precheck because they hope to sell you on an additional fee that will get you through a prority lane. I didn't like the seats which are hard plastic, close together, and don't recline. I didn't like the mini tray table that wouldn't support my laptop so I couldn't work. I didn't like that Spirit falsely advertises with the tag line "LESS MONEY, MORE GO" when the base fare for my connecting flight on this sub-par airline was more expensive than a direct flight on a better airline-before the other fees were added.
Pros: The price initially
Cons: The spirit luggage check in delayed me (the 120 minutes early I was there) before the flight - standing in line - by the time I got to the ONE gate agent she said I was too late to catch the flight and admitted it wasn't my fault but I would have to pay an additional $170 to book the next flight which was the following morning. Down hill from there. It took me an hour waiting on hold to speak to someone on the phone. The representative & then her supervisor could care less, by that time the rebooking charge had gone up to $215. It cost me $300+ to last minute book a low price room for the night, taxi back and forth from the airport (I had already returned my rental car). That doesn't include the return flight I paid for on a different airline or the refund I should have recieved for the RT trip I already paid for. Shameful (non)service spirit!!!
Pros: Not much good to say about this. We didn't crash and we did arrive on time. That's it.
Cons: Firstly, I arrived at the airport 2 hours before my scheduled departure. For whatever reason there were some 400 people in line for the bag drop (200 in line, and 200 more in the pre-line which I sh!t you not was a thing) and since spirit always takes 15 minutes a person for this process that should take 15 seconds I barely managed to finish up by the time my plane was boarding. Of course I was then told my flight would be departing from a different terminal and had to sprint to make it by the time the door was about to close. And I doubt I need to bring up the uncomfortable and cramped conditions found on every spirit flight (though they were particularly unbearable for a flight of this length) but here we are. Since my attemp to arrive early and buy dinner in the airport had been thwarted by spirits incredibly slow line system, I starvingly decided to buy a snack box. This consisted of almonds, fruit snacks, crackers and a mint that were fine, as well as cheese spread that was the consistency of water and Oreos that were somehow soggy. In case the hangry tone of this review doesn't give it away, I'm was left very dissatisfied by this BS waste of money. Spirit airlines MAY save you a couple of bucks (only if you buy your bags online ahead of time and maybe not even then), but they will probably cause you severe mental trauma and may shorten your life by 4-6 years.
Cons: This shouldn't be under a cheap category. Considering that I had a carry on, I ended up paying and additional $120 for baggage. On my return flight I sat next to someone who for sure was on some sort of methamphetamine or heavy upper and could not sit still for a moment. or stop scratching herself. There is no phone line at all that gets you to a human to speak to... at all! So asking for specific flight details was impossible. To get a bottle of water on a 5.5 hour flight was $3 which is inappropriate. The seats do not recline and are small. If you do not pay for you carry on a head of time they will charge you $100 which is basically robbery. I will never fly spirit ever again.
Pros: The crew was friendly.
Cons: Both of our flights were delayed for two hours with no explanation. Other airlines didn't seem to be having the same problems. It is rediculous that they charge for bags and that they are the only airline with a 40 pound weight limit when all of the others are 50 pounds. They charge $10 just to print the boarding passes at the airport. All of this they claim saves you money on the fare, but with all of the nickel and diming that they do to you after you purchase the ticket, it is much more affordable to go with another airline. I will choose some one else to fly with next time.
Cons: I wasnt allowed on my plane when it wasnt leaving for 43 minutes after i had arrived there. I would have been there the RECOMMENDED hour and a half early if i hadnt run into heavy traffic. Unfortunately, I only had 43 minutes before the plane left denver and the crew told me that i was late and wouldnt even give me the opportunity to try and get to the aircraft before it left. Then they told me that i could pay almost double what i had origionally spent on the flight to wait 4 hours for the next one with a 6 hour layover for thr connecting flight. I had then asked if it was possible to be reimbursed, the guy at the counter started laughing and said no it was my fault i was late. I have never been treated with such disrespect before in my life. I just dont understand, because no where does it say that if you're not there 50 minutes prior to the flight that you forfeit your flight. 50 minutes, i was there 43 minutes prior. Now i wont be able to visit my family for another year because i used my vacation time for that aweful experience with spirit ovwr 7 minutes. Then when i called kayak to explain to them what happened, they told me there was nothing they could do over and over again. Absolutely no help from either party.
Cons: In the last 30 minutes of our flight we hit a HUGE patch of turbulence that dropped our plane a considerable amount of feet. It also rocked us all around and about and passengers were screaming because of the terrifying jolts and movements. After this very un-nerving turbulence had subsided Spirit airlines decided not to say one word to the passengers the rest of the flight. There was no voice at all that said, "well folks we apologize for not seeing that patch of turbulence," or "we apologize for how bumpy that was," or even a simple, "welcome to Denver" once we arrived. Spirit airlines did not take the simple steps in reassuring the customers that we were safe or taken care of and I was very uncomfortable being on board my flight. This flight has left a bad taste in my mouth and will choose to pay more next time for a SouthWest flight compared to a cheaper, sketchier, Spirit flight.
Pros: Was able to get a flight on relatively short notice at a decent fare and without having to switch between carriers.
Cons: Baggage restrictions and fees are absurd. Standard carry-ons are charged for (you can bring your one 'personal item' free of charge if it's small enough). A single checked bag is $51. Most carriers offer your first checked bag for free. Add $50 to your fare for a bag and see how competitive Spirit really is. No complimentary snacks or beverages---a soft drink is $3. Seats are very tight, unless you pay for an upgrade. Need to fly fast and don't need luggage, or expect basics like nuts and a cup of soda, then Spirit may be a cheaper carrier. Add the 'ala carte' items-like luggage-and the fare becomes average.
Cons: On top of the long lines, the flight was cancelled without any explanation 20 minutes before boarding. We were forced to walk all the way back to the airport entrance, but weren't helped at the Spirit ticket counter. Instead, we were given a card with a phone number to call in order to try and book ourselves another flight. We weren't able to get a flight until the next day with a different airline. It was a very disappointing experience, which created a terrible start to our trip. We will never fly Spirit again due to the unprofessional manner in which we were inconvenienced.
Cons: I arrived 2 hours before my flight and needed to drop off my checked bag. I waited in a huge line at the detroit airport. I made it into the roped section of the line then a "last call" was made for Denver flights and they went to a different line. I was told (with a bunch of other people) that since we were into the roped section of the line we should stay. Then all the denver passengers behind were brought to the front and the people that were told to "stay in line" got screwed and failed to make the flight due to simply trying to check baggage. Approximately 30 of us were told to go down to the spirit office to rebook flights. The office workers were no help and very unsympathetic to the fact that people's travel plans were ruined. I ended up having to rebook a new flight from a different provider that day to protect my other plans at my destination.
Pros: I fly Spirit when I need a ticket within 10 days because the price is always the cheapest.
Cons: On this flight, I received an email saying the plane was delayed. When I got my boarding pass at the airport, it had the original time with no delay, so I checked the departure screen and it said delayed. The gate also said delayed BUT they were loading the plane at the original time. Most of us get on the plane before the door closed but we were unloaded back to the gate after 20 min because the plane engine had an error light that wouldn't turn off. It ended up being delayed 1.5hr. These things happen but it just makes the uncomfortable Spirit flight (I'm 6'3" and don't fit in the Spirit seats very well) that much worse. I didn't buy food or entertainment so those star ratings are not applicable to me.
Pros: Overall this was a bad experience. Spirit forces you to pay $55 for a carry-on bag. I suppose I should have known this already, and I'm sure it was in the fine print of my ticket. So partly my own fault. But when you add in all the fees Spirit nickel and dimes you for, you could have purchased a ticket with a better airline for same price. In addition, the boarding process was slow and the staff was unprofessional. The flight attendants were rude, the seats do not recline at all, and I could feel a hard metal piece inside my headrest. I asked for a pillow but the flight attendant said none were available. I will not be flying Spirit again unless there are absolutely no other options.
Pros: The flight crew was entertaining and made jokes about how bad the level of comfort was. They also joked about the fact that Spirit is a "no frills" airline.
Cons: Safety is, of course, the first priority. We arrived safely. The major issue I had was the lack of comfort. The seats no longer recline at all. In addition, there is almost a total absence of legroom. Seriously... There was more legroom in the back seat of an old school Mitsubishi Eclipse then there is on Spirit Airlines. Most important; however, is the width of the seats. The seats are so narrow and uncomfortable that they cause actual pain. It was so uncomfortable that many people on my flight ended up standing for almost the full 3 hours and 45 minutes. My son is 6 years old and he weighs 45 lbs. the seats for him perfectly. There was no hope that a fully grown adult could sit with even a modest degree of comfort. Spirit bills itself as a bare bones airline and claims to save the consumer money. Between the $10 charge per ticket to check in with a gate agent, to the "pay by the pound" system for checked luggage as well as carry on bags, to the $$$ every time you get a glass of water during the flight, Spirit Arline's doesn't pay. From now on, I'll spend the money up front so I can be on another airline. I'd rather pay up front than feel as if I'm being nickel and dimed. Also, spending up front will get me tickets on American, Delta, or United where the seats are at least bearable.
Pros: Friendly staff.
Cons: The checking in process was fine, as Long as you added your carry on bags within the same process for a smaller fee. However, the "random seating" option that you choose is not actually choosing a seat; therefore I was denied boarding even when I checked in and my seat was given to someone else. I was told nothing until the plane left the terminal and I was told to "get comfortable" while waiting. An hour later, I was given the option to fly the following day home to Denver with 3 layovers, and a full day of traveling. Its hard to travel this type of airline when they have complete disregard for personal plans and do not communicate with their customers the hidden fee's. Bare fare is a way of saying you are paying for the possibility of flying, not even a guaranteed seat.
Cons: Flight was cancelled due to mechanical issues at 1030pm after waiting for 4 hrs. We were all sent to the front desk, got there, and no one came to help us for 30 min. The guy from the gate actually had to come up, I felt so bad for him. He gave - few people at the front of the line cards to call to rebook, but the phone number didn't work so I just called the help line. But most people didn't know and weren't told they could do that. Instead the guy helping us had us form two lines, one for rebooking and one for refund that didn't move for the next half hr. They didn't tell anyone in the line they could call someone so they just waited. The worst is that they told everyone Spirit would not be offering accommodations. It really seemed like a "we aren't going to deliver the product we promised and good luck figuring out what you'll do now." By the end of it, I was just happy to get a flight for the next night. I'm not sure what happened with everyone else once that flight was filled because there were no others. Between the astronomical bag prices and the worst customer service I've ever seen, I won't be flying with Spirit ever again.
Pros: -The employees are very friendly and helpfull.
Cons: -everything cost extra -only 18kg allowed (other airlines minimum 20kg, for FREE!!) -only 1 personal idem (other airlines at least 2) -Extra bags (also suitcase) are really expensive!!! -it cost even more if you don't check in by yourself -even if you want to sit you have to pay, should I stay in the airplane???? -water in the airplane cost 3dollars!!!!! (other airlines for FREE, PLUS snack!!!!!) -on my site (WHICH I PAID FOR!!!!!) were used tissue!! -worst airline i've ever flew with! never again!!!
Pros: Some of the crew members were friendly. The other half were not.
Cons: Spirit dropped us off in Grand Junction with no TSA agent and no information given for 7 hours-no ground transportation options, no hotel offering, no food voucher, and NO ONE there to even tell you how screwed you were. Absolutely unacceptable. We were en route to Denver and told the weather was bad so we landed in Grand Junction. Our baggage was left on the plane and we were told before exiting that another crew was on the way there to take over because the current crew had met their maximum hours. The onboard crew told us that the TSA agent inside would have more information for us. We exited the plane and entered a tiny airport with no gate agent and two security guards struggling to answer our questions. We were told that we had more information than they did. Then we waited. For seven hours we waited. No information at all. Our entire flight crowded the tiny cafe that had just closed, forcing them to open out of the kindness of their hearts. They weren't ready for that kind of volume so simple burritos took an hour and a half to receive. After three hours pizza arrived...from where (possibly Spirit, but doubtful) we don't know, but most of us and already ordered from the cafe. We watched the hours fly by with no one telling us anything. I called Spirit's 800 number four times before finally reaching a real person. That real person put me on hold and finally after fifteen minutes told me that he had no information about any rescue crew coming to take us to Denver. He was supposed to be the one with information, right?!!! Long story short, we left LA at 1pm and after being rerouted, we finally arrived in Denver at midnight. Biggest joke of all was when we landed, I received a voicemail that my bag was waiting for me in Denver. How is that possible, I wondered. Turns out, my bag missed my initial flight, caught a later flight, and luckily (ha!!!) our flight was rerouted for 7 hours so my bag got there before me. If the fact that you get a tiny discount for booking Spirit, but then pay through the nose for carry-on bags, checked baggage, printing your boarding pass if you forgot to (really???), any and every beverage and food item...isn't bad enough (does everyone realize Spirit is more expensive in the long run??? I do now!) Life is too short to fly Spirit. Period. Pay the extra $15 for a real airline. Oh...and my fiance had to uninstall and then reinstall his seat belt buckle because it was improperly put together. Seat belts were flimsy, seats don't recline, seats look like polyurethane over folding chairs. I can't say enough about how horrible the Spirit experience is.
Pros: The plane got me to my destination and back without major incident
Cons: I bought my ticket through Kayak thinking what a great deal! But what I didn't know is that they would then nickel and dime you the rest of the way. When I went to check in I found that I needed to pay $40 if I wanted to bring a carry-on (each way! I suppose it's possible I was going to leave my bag somewhere?) and then had to pay to pick a seat. None of the seats were actually free, which leads me to believe my original ticket price was like a cover to a very overpriced and boring club. Nothing else is included, not even water, so either prepare to pay onboard or be well-stocked (but not too well-stocked, because if your bag is over weight you have to pay more.) The planes themselves were old and rickety and made some weird noises, which didn't inspire much confidence. The spirit credit card was pushed on me multiple times through my online check-in, my additional seat/bag purchases (note: don't offer someone a credit card while they're already annoyed at your company) as well as throughout the flight. I finally fell asleep only to be woken by a long, blaring pitch to sign up for a credit card. This was my first and last trip with Spirit.
Pros: Overall the web site looks like it was successfully intended to be attractive and it contains all the needed info.
Cons: *Promising to answer a question "within 48hrs" is NOT OK when it is about checking in. *We SHOULD NOT have to register in order to be able to check in. Why is more than conf # and name needed unless it is to be shared or sold? *The needed info is scattered in many places on the site eg bag size, weight, and prices. *I was charged the "at checkin" price when I used the add baggage link before starting to check in; b/c I was within 24hrs? Purposely didn't start to check in yet so I wouldn't get the higher price.
Cons: Their web-site is horrible! Tried multiple times to get my bags pre-checked and seat selected. Never worked. Refused two different credit cards that worked fine at the airport. But at that point I was charged extra due to the delay and needing to have things handled by a counter person. Also had trouble getting my boarding pass printed. The web site kept circling back to the same "Print your boarding pass" page. Tried calling customer service. Was routed through a maze of choices that never offered talking to an actual person. Finally found a way to trick the system and couldn't understand the accent. Will never fly Spirit again if there is any other choice. Hassles are not worth the potential cost savings.
Airlines flying from Guayaquil to Colorado have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
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