Cons: "Better movie selection. Better organized boarding in Frankfurt"
Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "Very cramped seats"
Pros: "Food, Entertainment."
Cons: "Harder than usually landing"
Pros: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Pros: "Crew amazing. Seat super comfortable"
Cons: "Excellent service"
Pros: "Extra leg room, great service and good food."
Cons: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Pros: "Lie-flat seats in business class"
Cons: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Pros: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Cons: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Pros: "Great service always smiling, flight on time, overall a great way to fly."
Pros: "SIA service and food is always good. The flight went by quickly which is good."
Cons: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."
Pros: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Cons: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Pros: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Cons: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Pros: "Staff was polite and accommodating"
Pros: "I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!"
Pros: "Everything was good"
Cons: "No complaints"
Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."
Pros: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Cons: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Pros: "Service is the best among the airlines I’ve ever taken"
Cons: "Never ever get free upgrade"
Pros: "Ontime, airline stewards were excellent and tv entertainment very good"
Pros: "Excellent service & comfort"
Pros: "Best serves ever will fly every time"
Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pros: "I got in some exercise during the delays and gate changes"
Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Pros: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
Cons: "Extremely cramped flight in regular Economy."
Pros: "The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable."
Cons: "It would have been nice if wifi was free considering it was such a long flight"
Pros: "Crew was attentive and nice."
Cons: "Cabin was beat up and worn out."
Pros: "everything great, every time again"
Pros: "The meals were great, the seats very comfortable, the entertainment system very good as well."
Cons: "The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all."
Pros: "The flight experience was pretty great overall.."
Cons: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Pros: "The food was great!"
Cons: "The announcements coming from the boarding crew were not clear or hardly under stable."
Pros: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Pros: "This was the second time that we were able to fly to Germany with Singapore airline. I will always try to fly with them in the future. I have been on numerous transcontinental trips and I rank them as number one. They make me feel like I am welcome."
Cons: "There was very little leg room for people over five feet tall. Everything else was exceptional."
Pros: "Service is good even in economy class."
Cons: "Chairs on the new A380 although more comfortable than the Boeing 777 are still very uncomfortable for sleeping in the economy class. Plane is so big that it takes a while for first and business class to load and unload. Luggage took forever to unload for the same reason."
Pros: "I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight."
Cons: "Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room."
Pros: "Crew and ground Staff were very helpful and friendly"
Cons: "Extremely poor entertainment system - mostly old movies. No Bollywood movies"
Pros: "All no!"
Cons: "Seats are too close!"
Pros: "Crew was just good. Nothing over the top."
Cons: "Better food."
Cons: "Same as before. Dirty and smelly. Food was ok."
Pros: "Lie-flat seat in usiness class in the most comfortable seat I have ever sat in—on or off a plane. Cathay service is remarkably good and caring, but not intrusive."
Cons: "Dinner entrees not as good as last Flights with Cathay, but dim sum for breakfast was excellent."
Pros: "the flight was on time"
Cons: "the sound system on my seat was broken so I couldn't watch movies except"
Pros: "Friendly and efficient staff."
Pros: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
Pros: "On time. Got an isle seat."
Pros: "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"
Pros: "Great airline, punctual, attentive"
Pros: "The staff was attentive to fixing the problem after it happened three times."
Cons: "TV monitor was broken and I could not use it for several hours"
Pros: "caring flight attendant went extra mile to move people into better seats if they were available."
Cons: "people in lowest economy seats (back of plane) did not get an amenity bag (ear plugs, toothbrush, eye mask)."
Pros: "Flight comfort, plane, staff. Overall a perfect travel experience."
Cons: "Mango desert...that’s all."
Pros: "Everyone on Cathay pacific is very nice and the food was relatively good. They did everything possible to make this a better flight."
Pros: "Speed of the plane Food choices Crew"
Cons: "Seat comfort and leg room of economy class cleanliness of the toilet during flight"
Cons: "Would have liked to have been offered a beverage more often"
Pros: "Overall was great, smooth flight and great service."
Cons: "Seating in coach was really tight and during my trip in Hong Kong, I had to be hospitalized"
Pros: "Excellent crew and nothing to complain apart from the economy seats being a bit stiff."
Cons: "Got stomach ache after eating the food."
Pros: "Excellent service, lucked out into a flight that wasn't full for once and was able to sleep."
Cons: "Food could have been better. Pasty potatoes and soft vegetables. Ice cream though :)"
Cons: "The crew manager shouted to me and my 1 year old boy during the flight as my son cried. They did not offer any help, my family got insulted and cried. The worst flying experience in my life, will never take that again."
Pros: "Crew were nice."
Cons: "Very bumpy ride, and about a third of the entertainment touch screens did not work, including my sister's. Crew were helpful though throughout and gave us and others a $50 voucher for our trouble."
Cons: "For a 15 hour flight no way to make economy class comfortable at this price ( I flew Cathay since they were much cheaper than flying directly from japan"
Pros: "not a full flight so obviously more comfortable"
Cons: "did not like having to deplane then reboard"
Cons: "No Wifi on a 16 hour flight is simply stunning to me."
Pros: "The seats were very comfortable. Made it easy to sleep even in a middle seat."
Cons: "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."
Pros: "friendliness of crew and ease of boarding"
Cons: "food was ok"
Pros: "Comfortable seat , surprisingly good food"
Cons: "Where to begin....The flight was delayed an hr leaving Hong Kong. Then we were rerouted without notice to Newark International. Upon landing and changing our plans, we were told we were actually proceeding to our original destination in JFK. However, we have to wait for a new crew and we're stuck on the tarmac, on the plane for additional couple hrs. The experience was very aggravating, especially after such a long flight. Additionally, I find Cathays lack of transperancy with their customers very unprofessional. Sad as this is my preferred airline to flight but will take this into account for future bookings."
Pros: "Very good service and comfortable plane"
Cons: "I personally don't like how you can't choose seats until check in. Although the food menu states that noodles and snacks were available upon request, we were turned down several times when we requested. Food served, especially main entree, were barely edible. It was probably the worst airline food I've ever had, and I travel very frequently. When we arrived back at JFK from our trip, it took over 2 hours for our luggage to arrive at baggage claim."
Pros: "When you see a big plane you always wonder how long it will take but Cathay Pacific was very efficient during the boarding and deplaning. It was a very long flight and they kept everybody happy with a smile. Extremely accommodating."
Pros: "I would like most of the employees of Cathay Pacific works in your company, they are very nice and also very kind to treat customers and kindly help us to solve problems during our traveling. I really appreciated. and I can say nothing but many thanks to all of Cathay Pacific employees. Ying Tao, SUN"
Pros: "The crew was very attentive directing us to other bathrooms as needed. Sitting at the bulkhead helped a lot"
Cons: "The baby meal is ideal for infants between 6 and 12 months of age"
Cons: "Need a little extra leg room"
Pros: "Food was incredible and the staff were so accommodating! Absolutely loved it!"
Pros: "Everything went us per schedule. The staff nice and polite."
Cons: "The seating is too cramped ."
Cons: "No seat assignment until at the airport, so my wife and I had to sit at separate rows, far away from each other for 15 hours. I will never buy from kayak again"
Pros: "Crew is always very attentive and helpful."
Cons: "Need to have more movie and tv show choices. The food could also be a bit better."
Pros: "Good communication about departure delay, check in was fast and efficient."
Cons: "I had to ask crew repeatedly for a simple snack, meals were very slow to arrive, entertainment system we'd glitchy, food was just ok."
Pros: "The quick response of flight attendants and the comfort of the economy seats."
Pros: "The food is great"
Pros: "Excellent service. Very clean, mostly."
Cons: "Tight seats. Not the worst, but still tight. Bathrooms could get messy and unstocked."
Pros: "Smooth, quiet and comfortable overnight flight from Vancouver to JFK"
Pros: "The staff both when checking in and on board were excellent. The seating space was better than other international flights we have taken in the past and since. The food was better than what we received in the other flight we took later the same day (with another airline). We highly recommend Cathay Pacific."
Cons: "The entertainment options could be better - but this is just a minor flaw in their overall service."
Pros: "clean and new plane with enough rrom for decent comfortable foos was ok, fish dish was a bit too salty."
Pros: "The attendents work so fast, it was so amazing and they always have a smile on there face."
Pros: "Very clean, new plane, excellent boarding and flight. Good entertainment options."
Pros: "The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good."
Cons: "I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline."
Pros: "The team was very pleasant and helpful."
Cons: "The movie selection was not the best for US movies."
Pros: "I was really impressed with the care and attention given to us by the crew. This was a very comfortable flight and I am looking forward to flying with China Southern many more times"
Cons: "There could be more diversity in the entertainment"
Pros: "They had in flight entertainment which was nice but not good options. Flew air canada on my way there, much better movies"
Cons: "No vegetarian options so I couldn’t eat meals. I tried to call in advance but couldn’t get through. I don’t understand why all options contain meat. You don’t have to put meat on everything. Eggs are find wirhout cheap ham thrown on top. No order when boarding. Just one long line."
Cons: "They did not have a vegetarian option available to me on board. They should have offered bottled water for a a flight this long to avoid dehydration. Also my entertainment system was faulty. It didn’t offer a wide selection of movies and halfway through the flight or completely shut down. I couldn’t even listen to music or track the flight. Staff also had difficulty understanding my English so I gave up on communication."
Pros: "Flight attentendents are excellent"
Pros: "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
Cons: "I loved everything about this flight!"
Pros: "Comfortable seats, just enough of legroom"
Cons: "Flight was delayed."
Pros: "Flight was on time, boarding was smooth, new equipment, crew very efficient, polite and helpful."
Cons: "The food was mediocre at best."
Cons: "Very uncomfortable flight back to the states for a 15 hour flight the crew was not that attentive"
Pros: "Food was generally excellent. Entertainment good, but game choices limited, movies were censored for content."
Cons: "1. Boarding and un-boarding should be by bridge, especially in sub-freezing weather! What is China Southern's problem with this? Every boarding/unboarding has always been by bus, and we had to be exposed to the elements. Since we were traveling between two warm places, we were not prepared to be out in freezing weather. 2. Layover in CAN was terrible: It was too long (10 hours); Guangzhou Baiyun had NO HEAT and so was very cold, too few charging stations, and very spotty wi-fi. I could not use my credit card in at least one place. At a McDonalds (probably a knock-off actually), the cashier was quite rude, allowing native Chinese customers to cut in line in front of me and unapologetic with their "no-credit-cards" policy. Customer service personnel need better training in international relations."
Pros: "regular meals, decent inflight programming"
Cons: "Service can be very erratic. On both long-haul CSA flights I took, attendants spoke poor English, which was surprising given the route. This is a perfectly OK airline for the price. You get what you pay for, in a way. But if anything drifts from the original plan, you're screwed. On Thurs Jan 4 we were diverted to Chicago due to bad weather. CSA has ZERO ground presence at Ohare. They gave us poorly-worded, vague instructions while still on board the aircraft for how to proceed once we disembarked-- and then their crew went off to hotels and rested, while most of the passengers stood stranded and confused in the airport terminal with NO assistance whatsoever. We were NEVER formally told when to reboard, or when our flight might take off again for JFK. We were NEVER told what kind of arrangements would be available for passengers to rest and recover-- and we landed around midnight, mind you. Passengers shared info with one another that they gleaned from 3rd party websites-- we all helped each other out, because CSA was useless. I recognize that it was an unusual situation due to extreme weather but it was indicative of the kind of customer service one can expect. Which is, not much."
Pros: "Reviews were terrible, but this was better than most US airlines I’ve flown."
Cons: "Entertainment was lacking but it’s not a big deal. I just work or read."
Pros: "Number of in flight movie choices, plane was large enough to move around"
Cons: "Contacting china southern customer service as an English speaker is outrageously difficult and time consuming. Out of 3 meals on the plane only one of them was edible."
Pros: "They did work with us to help with the seating."
Cons: "We flew from NYC- JFK to Siem Reap Cambodia and back with the airline. On the way back I was unable to choose seats online prior to boarding. We were placed in Row 63, which is the LAST row on the plane and does not recline. For a 15 hour flight this seating should not be used. It is completely unreasonable to think people will be ok not reclining, and honestly the seats felt more straight up than the normal seats. After discussing it with the crew for half an hour on a full flight they were able to move us to other seats. But were unable to move us to business or first for a discount. End point: these seats should not be used! It was so miserable even thinking we might get stuck with them. And if they do stick people there you should be comped, that was not worth the same fare everyone else payed for coach."
Pros: "Everyone was very professional and nice. I have zero complaints."
Pros: "They feed us so much food! Amazing service!!!!"
Cons: "I liked it all!!"
Cons: "We were put on a bus go round to another side of the terminal to walk up the staircase, where I can clearly see that the skybridge is actually attached to the plabe, why can't we go through boarding like normal people do?? Very bad arrangement from Baiyun Airport."
Pros: "comfort level, movie selection on a long flight, and the Flight Attendants were very kind and helpful. Always a lot of legroom"
Pros: "I like also the pilot for a smooth flight and crew is really accomodating"
Cons: "I don't like the music's selections. Toilet amenities should be improved and more chips and fruits shoul be added for long flights."
Cons: "Food was horrible and entertainment center had to be reset 5 times."
Pros: "My first flight got delayed and they did delay my connecting flight, but I was rushed to catch the plane."
Cons: "Because of the delayed flight and getting a new boarding pass, my seat that I chose when I checked in was not available, but I guess that's to be expected. Leg space was completely non existent and it was very uncomfortable to sit when the person in front of you reclines all the way back. The food options were small and they ran out of most food items by the time they got to the back."
Pros: "Comfy seats, really nice and friendly staff, and great selection of movies."
Cons: "Flight was delayed, but I know that's not necessarily their fault."
Pros: "I had a long layover in China, was coming from Nepal and the airline provided me with a great hotel room, transportation back and forth to the airport, even a museum pass and city tour. Wow, that's a first!"
Pros: "Having flown internationally often, but never on China Southern, I was more than impressed and please with the complete experience."
Cons: "There were several open seats in business and economy comfort class. However, the airline would not upgrade seats without paying a $1000 fee. Consequently, there were several open seats in business and economy comfort class that were vacant on a 14 hour flight. This is bad practice and a missed opportunity to delight customers without any additional expense."
Cons: "The crews were okay but not that friendly."
Pros: "Some crew member was nice and that's the only nice thing I can say"
Cons: "Some crew member ignored my request or forgot and in eco plus seating there wasn't any crew member there to accept service request light. Food wasn't good at all. Luckily we ate before boarding."
Pros: "Crew was friendly. Free hotel in layover in China (although hotel room was pretty gross)."
Cons: "TV was broken on the flight from Jfk to China. Luggage was lost on the flight back from China to Jfk. The food was awful. The inability to pick seats before checking in is an added annoying hassle. Flight was delayed in leaving from jfk to China. Flight attendant once woke me up to ask if I wanted a hot towel - It's a 15 hour flight - Wake me up to offer food but not a stupid hot towel. Small seats. I'm 5'9 and I was squished and knees killing after the flight"
Pros: "Staff was friendly."
Cons: "A friend and I flew China Southern from Bali to New York. For a 15 flight, one of our TV screens was not working. Both of our luggage were left off the flight. Any money you think you save will come out the other end -- shopping for necessities when they lose your luggage. Have recommended all my friends to never fly China Southern."
Cons: "see comments above"
Pros: "The flight attendants were tentative and supportive of our needs"
Cons: "The flight was delayed for 3 hours due to mechanical issues, and I had to miss my next flight. Terrible!"
Cons: "Bizarre that I can't use my kindle (or others their ipad) during takeoff and landing- there isn't even any wifi, so no worries of interference. It's a totally pointless rule and left me bored for those approx 40 minutes."
Pros: "Lacking internet connection, current movies and palatable food, the 5 and 15 hour flights were brutal as a passenger."
Pros: "I was worried about such a long night flight with an airline that I wasn't familiar with but they were extremely polite and helpful, the seats were comfortable and a great entertainment selection. To everyone who complained about the food... It was not bad, actually better than most airplane food I have had. And I didn't hear a single person have anything negative to say about it as they polished everything off!"
Pros: "- Nice modern 777. - Modern touch screen entertainment displays in each headrest. Movie choices were good. -Polite flight attendants that spoke good English."
Cons: "-Poor job ensuring passengers followed announcements and safety requirements. -Limited meal choices with poor quality ingredients. -Poor hub city. Guangzhou is not a great place to have a long layover."
Pros: "Price, service and personal attitudes of the crewmembers."
Cons: "Less online services available."
Pros: "whem I arrived on the aircraft I requests two business class seats which was available and we got it, two other passengers came requesting up grades to business class and was told that no seats are available. This was when boarding was complete."
Cons: "When the aircraft took off, I saw air hostess taking turns to sleep in business class seats that was available. Their was three seats available which was kept back for the air hostess to use personally and passengers were refuse the up grade."
Pros: "I liked the foot rest, pillow, blanket and head rest. The entertainment had a great variety of movies, which I enjoyed."
Cons: "The boarding could've been more organized. I only ate one meal out of the three that were served and the noodles were bland. The TV's should have a brightness option."
Pros: "Best seat I have ever had"
Cons: "I could not check in for any of my flights on line. And was not even able to get boarding passes for my second and third flight when I checked in for my first flight. I had to check in at each destination to get my next boarding pass."
Pros: "direct flight from NYC to Guangzhou"
Cons: "difficult to select seat"
Pros: "The food was good, good choices in movies and comfortable but take your eye pillow and earplugs to sleep because the lights on the cabin will come on when serving food and wake you if you are sleeping."
Cons: "They kept one of our luggages back in China... 'Security' reasons. They took my shells I picked from the beach. Who does that???!"
Pros: "I was bumped from economy to business class. This was a unique experience in which I got to travel as a VIP. Economy class with China Southern is better than domestic U.S. carriers, but business class was something else."
Pros: "The price"
Cons: "Staff was not helpful and kind of rude unless you spoke their language. Food options were terrible and not very comfortable seat for 13+ hr flight."
Pros: "very friendly, courteous staff comfortable seat"
Cons: "check-in process was confusing"
Pros: "Excellent service!"
Pros: "My flight was exhausting zing eventually uncomfortable. The seats weren't clean as it irritated my skin. I didn't eat the food as I couldn't identify it. Passengers were told it was "chicken" but it didn't appear to be chicken. The flight attendants didn't know English so they weren't helpful at all"
Cons: "Cleanliness of plane. Better food and beverage quality. Bilingual flight attendants."
Cons: "The flight should be on time"
Pros: "Plane didn't crash! :)"
Cons: "My issues were with the other passengers, not with anything the airline could've prevented. It's a budget airline, you get a budget experience, but I didn't have any huge problems with anything."
Pros: "Lounge hard to find. Offering and help poor in lounge . Loading for business was great"
Cons: "All old movies, no charging ports for economy class, and the flight attendants weren’t the nicest I’ve encountered."
Pros: "Boarding was quick."
Cons: "1 hour delay, no ability to pre book special meal, 787s are horrible for long haul which is counter intuitive as to why they were built."
Cons: "I bought business class for round trip, However, my flights to/from PEK CGQ were economy"
Cons: "This flight was delayed and I reached Beijing around 4am. I arrived at Haikou Airport early, and could have used an earlier flight. But I could not make it, due to the false information at the check-in counter. Considering my situation, the CA related staff made a proposal for upgrading for my seat on this flight. However, a bureaucratic chief purser harshly relected it. Furthermore, the only food served in the main cabin on this flight was a hamburger, and it smelled bad. It might have been rotten."
Pros: "Attentive crew"
Cons: "poor food variety"
Pros: "On time"
Cons: "The food was ok for an airplane."
Pros: "The staff was very friendly and helpful."
Cons: "The plane was extremely out dated. Half the functions of the entertainment screen didn’t work. No outlets or usb to charge anything. No control over the overhead reading lights."
Pros: "Air China does have excellent economy class prices on trans-Pacific flights. The planes themselves are not bad, and the flight attendants have been good. Overall it could be worse."
Cons: "Both their website and their check-in staff (at Beijing airport especially) can be terrible and frustrating. it is even difficult to manage flights that you book directly on their own website. The check-in staff are grumpy at best. Catering is as bad as it gets. The airline food is a throwback to the 1970s. Drink selection is poor--no fizzy water/soda water/seltzer. Only regular water, coke and sprite, and no spirits at all. Very bad wine and beer with only one choice for each: Great Wall wine, which is sweet and gross, and warm slimy swill beer. The airline could do better by upgrading the website system and having better staff training for customer service."
Pros: "The flight crew was nice."
Cons: "My seat was broken. I had to sit lop-sided for the entire flight. The plane looked like it was built in the ‘90s. There was one screen on the wall constantly playing. It’s not like I had an option to look away as it was in front of me when I would try to relax. The check in desk was ridiculous as the line wrapped all the way through BKK airport. They needed to organize the queue better."
Pros: "The crew was very friendly, spoke great English, even though my wife was happy to translate, but was not needed. Good food."
Cons: "The plane was quite outdated, and so the entertainment system. However, it was comfortable to sleep."
Pros: "Very friendly, great services."
Pros: "Overall all basic comforts we're provided at reasonable price."
Cons: "Not Much options for vegetarian food."
Cons: "Flight cancelled (not because of weather or emergency) without notify me at all! Disarrster trip! At the end both of my luggages lost! I was told they are still in Beijing. Pray I can get them in several days later!"
Cons: "You name it, I've flown it, but Air China takes the cake for all-around worst experience on a plane. For starters, the idea of customer service hasn't made it's way to Air China. The staff were cold, at best, and rude, at worst. The food is one step below prison food. In my opinion, it was inedible. Every Air China flight I took (and I took 4) were the most turbulent I've ever taken, almost as if the pilot was purposefully trying to rattle us. Finally, one of the most annoying things about Air China is not being able to check in via app. Their tech is from 1987, so you have to go to their airport counter and endure long lines. I will NEVER fly with them again."
Pros: "There is nothing I liked about Air China. It is a joke of an airline."
Cons: "Things I didn't like: 1. Cannot use smartphones during the entirety of the flight: customers should be warned that smartphones are not allowed to be used during the entire flight. I would not of chosen this horrible airlines if I'd known. I would of gladly spent hundreds more on another airline to avoid this inconvenience. I saved games and movies I wanted to play onto my phone for my 20hr flight and learned from the flight attendant that phones usage was not permitted. What a waste. Plus their movie selections were very limited and a complete joke compared to American, Delta, Virgin, or JetBlue. 2. Food: HORRIBLE TASTING FOOD. Air China should be ashamed of themselves to represent "Chinese food" in this way. I found 3 out of 4 of my meals completely inedible and absolutely disgusting. 3. Most cramped seats I've ever flew in: These seats are just tests to see how much you can put up with flying."
Cons: "Not enough time to transfer due to delay and staff wasn't helpful"
Cons: "No hotel provided for 24 hour stop over. Also the bags were not checked in for the whole travel so we had to collect the bags and carry them for whole time. It was really pathetic experience. The officers at the Beijing Air China counter don't understand English which made the simple conversation more difficult. We had to pay for the hotel, taxi and food."
Cons: "My bags were lost!"
Pros: "The attendant gave my my water even though I fell asleep. Also the flight boarded on time."
Cons: "AC wasnt on during the boarding process."
Pros: "Not a fully booked flight so more space. Also arrived early."
Cons: "Food selection was limited and not as abundant as other air china flights."
Pros: "crew were nice and attentive"
Cons: "Food was pretty bland Not very many films in english"
Pros: "We arrived alive and the plane didnt crash. Thats all."
Cons: "We had a 12 hour flight and not once was the fasten seatbelt sign turned off despite the weather being very smooth. How do they expect people to not pee for 12 hours? Seats were hard as a rock. Staff seemed unhappy and definitely were not courteous. I asked for a glass of wine with my meal and it took them well over an hour to bring it. They say to turn off your cellphone for the whole flight. Airplane mode was not said to be okay and my husband is a rule follower and wouldnt let me use my phone in airplane mode. Definitely no wifi available if you wanted that."
Pros: "The flight was on time."
Cons: "Check in was very stressful and chaotic, need a long bus ride to board the airplane (such international flight should have its own gate), food not so good."
Pros: "The price was right, the service was decent."
Cons: "Maybe Im picky but the food was only just OK and the entertainment system seemed a bit dated compared to other airlines. No charging ports available."
Pros: "I like Eva air better. This was ok, but Eva keeps the bathroom in tip top shape. Air China doesn't seem to keep cleaning the restroom throughout the flight. They seem to run late too which is fine because customs in beijing is slow. Plenty of food, no complaints there."
Pros: "Crew was very nice."
Cons: "Plane feels old. You get what you pay for, by far the cheapest airfare - but the audio jack for my in-flight entertainment did not work. Had to relocate to the very last row of the plane."
Cons: "wouldnt let our entire group on the flight after we all had seats because of a delay in our connecting flight."
Cons: "All members we encountered were not overly warm or nice, especially given that our flight was delayed which caused our next flight to be missed. They did find another flight for us the same day, but at the airport we were quarantined (so to speak) and could not leave to get food or drinks until the decision was made that we could officially get on the proposed flight. The vending machine offered did not take credit card and we could not leave to exchange currency. On flight, the crew was the same, when I was in the bathroom there was a large bang on the door..I assume to let me know to get out as we would be landing soon...which we didn't land for another 30 minutes. Food was gross, same as above with drinks. I could go on and on..needless to say I won't be flying Air China again."
Pros: "Great flight attendant service. ."
Cons: "Poor amenities: no sandals, no warm towels. Poor airplane"
Pros: "Very comfortable business class seats, very attentive service. My husband left his electronic devices on the plain and it was very easy to receive back."
Cons: "I wish the food was better."
Pros: "Food on PKG to JFK was very good, staff on planes were nice and efficient. Lounge in PKG was roomy and not overloaded, but food was weak. The 6 across lie flat worked good for me, not as roomy as the 4 across in some competitors but for the price was very good. I would do it all again gladly if I knew they fixed the airport - but how would you know and how could you believe them."
Cons: "Most important AVOID Beijing for transfer. 1.5 Hours on line, open unchanneled line with cut ins and it might be 2 hours if we were not a typical couple who walked past it not believing there could be sucha large line for merely doing and international transfer. This is of course after a long long walk with minimal signage. Good thing I scheduled a 4 hour layover - it became a 2 hour stand over. A horror. If I book that again I my wife may divorce me."
Pros: "My husband and I used Air China for the first time for our honeymoon to Asia. My biggest complaint is that many of the passengers on these flights cough and sneeze without covering their mouths. Speaking with a few natives from China, I learned that this was common in their culture. Please, PLEASE wear a mask if you decide to fly Air China. I got a throat infection and 103 degree fever from our flight to China. My husband got a sinus infection on the flight back. I personally will not take the risk again. The quality of the seats, service and entertainment are all mediocre at best. I'm use to seats a little bigger for international flights. The food also was very basic Asian dishes (rice or noodles and a protein in sauce). The service was just ok."
Cons: "So much carry on baggage no space for my bags."
Pros: "Lost my bag took 3 days to find. No updates incompetent baggage personnel food inedible. Fight attendants discriminate. Chinese man beside me got numerous drinks/snack I got one glass of orange juice ife at my seat broken and garbled. My electrical outlet did not work no compensation for lost bag"
Pros: "Cheap fare"
Cons: "Horrible food In flight entertainment system was poor, outdated, very less choices"
Pros: "Slept for most of the 14 hour flight, but there were 3 tasty meals, great legroom for a 6'1 guy, and okay entertainment."
Cons: "The flight attendants aren't rude, but they're not pleasant, a bit aggressive and forgetful, or they just don't care about what you ask for. They kind of treat you like you're stupid, and by the middle of the flight, you're intimidated to ask them for things."
Pros: "Feet devices helped keepi legs elevated."
Cons: "Crew very rigid and militant. Windows were ordered to be open regardless of glair since I was sick and my eyes were sensitive to the strong light. Drinks were only offered once in a 13 hour flight. I had to keep going to the back to ask for it as I was dehidrated due to a bad cold..not a kind crew. Will not fly in Air China again."
Cons: "Announcements in Chinese (OK) but when live and not the tape one could not tell wheather the stewardess was talking in Chinese or English until she would say....thank you Need to improve their English, little difficult to communicate with them, otherwise very polite, attentive and clean."