I missed my flight and had to buy new tickets Rome- Boston
My service dog and I were asked to deplane just before they closed the door - clearly very last minute they couldn’t find the documentation that I have filled out many many times before that is for flying service animals. I purposely purchase 3seats (a whole row) since he is large and not all passengers want to sit next to a dog on a cross country flight. The plane departed with my husband on it!!! They made me fill out a hard copy of the same form and had to reschedule me on a later flight where they could find 3 seats together!! I’ve done this so many times before - clearly the error was on their part in a technology glitch - but really people - do better!! Very traumatic - and my husband had to wait for us when he landed ….so bad. Poor pup was confused and tired.
Super friendly with lots of drink options an entertainment. Friendly crew.
I like flying first class, and United has a nice one
United airlines has the best customer experience from booking to arrival. I always fly United airlines. The mileage program is excellent
Impressed with the service despite turbulence because of the weather. Both flights arrived before their scheduled times.
Our flights got changed from United to Air Canada and our purchased seats did not get transferred so we had to pay for seats twice. I brought it up with Air Canada and they stated I had to go back and chase it with United. The united seats were $21 Canadian each and Air Canada were $56 each so we have paid $77 for each seat. Very unhappy
Plenty of room for me and the cat in Premium Economy. Seat was comfortable. Boarding was a breeze. The lady at the special check-in desk was great, super helpful and professional.
It’s been awhile since I have traveled on United. I, along with my family who were on the flight noted how smoothly everything went . Boarding, flight crew and service was excellent.
The check-in and passport submission was complicated and repetitive, due to the poor communication between Air Canada and United. There should have been a single set of instructions and a single questionnaire that provided the data for both airlines.
We were delayed from 8am until 5pm. Was not given food vouchers,just left sitting in waiting area.
We were seated in Business class. The seats must have been original to the A319 from 1995! The seat back had ZERO padding/cushion! It felt like I was leaning against a plywood wall (in reality, it was probably some composite material that was as hard as plywood. ) but very uncomfortable.
Flight got delayed But satisfied with the pricing of tickets
Flight operated by PAL. We boarded, and one engine started. The crew found some problem that could not be fixed. The flight was canceled. This run from yhz-bos is very unreliable.
My ticket did not exist when I got to the airport. I had to book another flight and was still charged by Kayak
taking our carryon and forcing us to check it through
no cookie/snack offered with beverage, poor leg room, shoulder room the best part about flight it left late arrived early
They were having “flow control “ issues in Boston per the overhead announcement by flight staff. So they boarded us, had us sit for several minutes l, then made their flow control delay announcement. Then pushed away and went and parked the plane with us on it, outlying of the way…. Were we darker for 1.5 more hours. 1625 departure became 1810, avoidably lengthening everyone’s trip, messing up connections and ground transportation for arrival. Poor.
Easy check in and boarding. Bags waiting for us when we got to baggage claim.
The way to the gate from the waiting area was a marathon, so pack light if you’re doing carryon. Overhead compartment is smaller than most on this plane. They seem to chronically run late due to their preceding leg.
