Daily cleaning, installation of cabin HEPA filters on flights from North America to Massachusetts
|August||Best time to beat the crowds with an average 8% drop in price.|
|December||Most popular time to fly with an average 16% increase in price.|
Average price round-trip
|$391||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Delta, American Airlines and JetBlue have all waived their change and cancellation fees on flights from North America to Massachusetts. Confirm policies on booking site.
Alaska Airlines, Alitalia and Delta do not allow booking a middle seat on flights from North America to Massachusetts.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from North America to Massachusetts.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Massachusetts from North America is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Massachusetts with an airline and back to North America with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Massachusetts from North America up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "plane was newer, clean. left gate fairly soon after boarding"
Cons: "it was delayed"
Pros: "Faster fly"
Pros: "good snacks and this route (DCA-BOS) has the 2x2 seat configuration so no middle seats."
Cons: "I took this flight last week and this week and both weeks the flight were delayed a minimum of 1.5 hours"
Cons: "JetBlue's livery is really beginning to show its age. The entertainment screens flicker and flash and the once-luxurious leather seats appear worn. The crew is still great, as usual, and our flight in general was excellent."
Pros: "Legroom!!! JetBlue sets itself apart from the rest by letting you breath in your seat!"
Cons: "Entertainment / access to entertainment on the app was mediocre"
Pros: "The crew was friendly and seats seem to be bigger than other airlines"
Cons: "My tv was broken, and that has been one of the amenities on jetBlue that is normally marketed somewhat heavily so it was a bummer. The flight was also delayed for weather reasons (I know that is not their fault, but it added to the general bummer of a flight)."
Pros: "Crew was super nice and helpful"
Cons: "Agent at gate was hard to understand when making announcements - not due to accent or anything like that - he just spoke too quickly and directly into mic. He kept saying something about our flight moving to a different gate but it didn’t- very confusing"
Pros: "The boarding time was delayed two hours and then changed back to the original time half an hour before boarding."
Cons: "The boarding time was delayed two hours and then changed back to the original time half an hour before boarding."
Cons: "Delayed 1.5 hours, in spite of good weather at both airports."
Cons: "Flight was delayed until the following day with no reason. Then it was delayed only several hours. Then delayed until the following day agai , before finally having the delay reduced to only 30min later than original departure time. This constant back and forth was a nightmare to deal with planning if/when to arrive for flight and consumed my entire day (night flight but first notification of delays was sent the morning of)"
Cons: "I have been a big fan of JetBlue and even have had its Mosaic status for several years. But I have started to have negative experiences related to maintenance of the planes. This flight was an example. We boarded the plane only to be told we had to get off. They had to do engine maintenance, as the engine seemed to be using or losing too much oil, according to the Captain. We finally re-boarded and arrived in Boston about 40 minutes late. Not too bad, but the pattern of maintenance issues I have experienced concerns me."
Pros: "We left early and arrived early - unheard of most of the time."
Cons: "The flight delay estimates were off and it was pushed back throughout the day. Staff members were going out of their way to ignore me when I was trying to switch flights and seemed to not be interested in helping. They kept telling me what I should have done with incomplete information rather than helping."
Pros: "Counter staff were friendly and helpful"
Cons: "Flight was delayed 4 hours; changed airlines to make it to Boston in time for an important family surgery"
Pros: "Captain kept us informed"
Cons: "We were Delayed several times. We finally boarded the plane,sat outbom the tarmac for over an hour and then turned around and went back to the gate. We were then told another flight crew would have to take us. We waited another 45 mins in the plane."
Pros: "First row seat was so comfy w lots of room!"
Cons: "The flight was over six hours delayed; no heads up and customer service was a joke."
Cons: "Froze. Ended with TWO sweaters and a long sleeve shirt. Asked if cabin could be warmed a bit. Last ten minutes were cold but not freezing"
Pros: "On time, easy, liked the snacks and the TVs on flight"
Pros: "On time"
Cons: "No food choices"
Cons: "No WiFi"
Cons: "The plane was very very cold the whole trip. Awful."
Cons: "Freezing on the flight"
Pros: "For a short flight they even serve snack and drink. On time departure."
Pros: "Boarding started early, finished early, and we were able to take off early, thereby arriving early"
Pros: "The flight was fine"
Cons: "All the planes are extremely delayed"
Pros: "Always excellent service"
Cons: "The wireless Internet was very spotty."
Pros: "Ease of boarding"
Cons: "Delay in getting bag"
Pros: "Service Cleanliness Friendliness Ergonomic plane"
Cons: "Poor reception for entertainment"
Pros: "delayed 3 hours poor communication"
Pros: "Free snacks Good entertainment"
Cons: "Back seat pocket was ripped out Flight was delayed 90 minutes"
Pros: "The price."
Cons: "seat size."
Cons: "It only was a stinker because 40 min delayed which made me miss my bus home , so now stuck for an hour : ( . Flight and crew were fabulous !"
Pros: "The fact that there was barely anyone on the flight"
Pros: "Quick and efficient: boarding, service, connections = as good as it gets for the money."
Pros: "On time funny staff."
Pros: "JetBlue offers good service - had a minor issue with the website while booking that was quickly resolved by customer service, air travel was efficient and without trouble. thanks!"
Cons: "Late departure, no overhead bin space available"
Pros: "Quick boarding, in flight entertainment"
Cons: "1.5 hour delay"
Pros: "Overall efficiency of the trip was very good."
Cons: "Audio in seat was poor. Lots of static and could not hear show."
Pros: "JetBlue staff are so friendly and funny. Also, love the free entertainment options. Fast, easy trip from D.C. to Boston!"
Cons: "Flight was delayed by 2 hours"
Cons: "Endless delays and extremely shitty boarding staff."
Pros: "Landed early. Everyone was nice."
Cons: "The plane was freezing."
Cons: "Flight was delayed and I had to buy a ticket at the last minute on a different airline"
Pros: "Good service"
Cons: "Free drinks beyond water would be noce"
Pros: "We went to the wring airport (BWI instead of DCA) but JetBlue was able to get us on a flight boarding in only 25 minutes at BWI. No problems at gate; we gate-checked our bags, and being in row 20, we're happy that boarding started at the back of the cabin (how sensible!)."
Cons: "My husband's seat back screen died halfway into the flight."
Cons: "3 hours delay"
Cons: "Leave a seat empty in the middle could be good for social distancing"
Pros: "I was pleased there was entertainment for a short flight."
Cons: "My original flight was cancelled and I could only be booked onto one the following day, causing me to miss a good portion of my dear friend's wedding festivities. I am pretty bummed to have paid the amount for a Friday flight only to be able to arrive on Saturday."
Cons: "Flight was delayed by an hour. My bag did not get on the correct plane. It had to be delivered the following day."
Pros: "I received the survey for this flight before we even boarded lol. People’s online boarding passes had expired. Noted that it was “due to weather” weather is totally clear, haven’t seen a flake of snow, it’s just cold."
Pros: "Gate agents were timely."
Cons: "There was not a wheelchair at the arrival as previously agreed with American. No food on board - just drinks. Boarding took forever."
Cons: "flight kept getting changed from delayed to on time then we finally get on the runway and have to shut the engines down and we were told that we would have to wait there for an hour"
Pros: "Short flight"
Cons: "Really unconfortable seats."
Pros: "Cheapest flight to Cyprus"
Cons: "Dirty, cramped, and they neglected to send my luggage on from Amman."
Cons: "No wifi. No personal video. Old plane. Felt like 2005 domestic flight instead of 2017 international. I paid $135 each for 2 exit row seats, and everyone around me on the flight told me they had not paid anything and just received the seat today I won't fly AA again I don't think."
Pros: "Exit row seat very roomy with plenty of leg room."
Cons: "Flight from ORD to LGA delayed even though the plane was already at the gate in ORD. No announcement explaining why it was delayed. What was worse was that after landing at LGA, baggage tagged as Priority did not come out first, it came out much later - after numerous non-priority baggage came out. This is not the first time this has happened at LGA. What's the point of tagging it as Priority if it won't be handled that way?"
Cons: "This agent spent 30+ min to check us in through a connection flight to Seattle. He couldn't find my wife's reservation, when it should be in the same reservation as me. He tried 5 times, and still failed. Later we found out at the gate that he was using the wrong name (same last name, different first name). Luckily the American Airline agent at the gate was more than competent and efficient to correct the issue in 5 min."
Cons: "Horrible delays. Delta doesn't have these problems."
Pros: "Always delayed. Always check my carry on. Which equals me being late to where I'm going."
Cons: "See above"
Pros: "Food was decent, service was okay"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pros: "Crew was very nice. Free snacks provided on plane."
Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Cons: "Surprisingly, AA provided the worst experience of the overall itinerary, compared to Aer Lingus and Iberia. The AA plane was outdated, cramped legroom - despite having purchased an "upgraded seat" and departed 1hr late"
Pros: "on time"
Cons: "very cold"
Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."
Pros: "Once I made it, they worked to get me on the plane from Chicago quickly."
Cons: "I barely made it for my flight in Chicago and that was with running. They were already boarding the other plane when my plane from Hattiesburg landed. Earlier in the day I had to get them to change my flight from Chicago in Hattiesburg because it wasn't changed for me when the delay had my original flight leaving before I was to land in Chicago. I don't fault them for someone getting sick at the last minute or my inconvenience, but it was still inconvenient."
Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Cons: "Tsa is very unorganized and extremely rude."
Pros: "In flight movie options are great!"
Cons: "We boarded about an hour late but that happens."
Pros: "NOT much!"
Cons: "My window seat was right against the right engine. I could feel the vibrations and noise. It seemed like an old plane. I was definitely miserable on this flight. Very!"
Pros: "Im very upset with the flight"
Cons: "What you guys did its unfair I paid for a reservation. The way you run the business its not right"
Pros: "Crew was great, boarding was efficient"
Cons: "The planes are very old, for a transatlantic flight to have monitors showing one movie in the middle of the plane is ridiculous. Even my 2 hours Delta flight had personalized screens and entertainment on demand. Really disappointing especially on return as we flew 8 hours during daytime"
Pros: "I appreciated the American Airlines crew at the gate in Chicago, who helped us to get two seats together. The flight crew was excellent as well."
Cons: "Not being able to choose our seats beforehand."
Cons: "it was an hour late"
Pros: "First class flight attendant was awesome!!"
Pros: "Staff was very nice; very courteous."
Cons: "We were delayed for 2 hours! I had a premium seat but still ended up boarding with Group 6. Almost ran out of room and had to check my roller. Not happy with late boarding given that when I booked my ticket, it said I'd have priority seating."
Pros: "Ok flight"
Cons: "Not iberia"
Pros: "Crew professional and pleasant"
Cons: "Food not applicable"
Cons: "I was unable to get this flight and rebooked onto a United flight that was denatured 4 hours."
Cons: "Return flight was delayed, gate changes unfriendly and unhelpful flight attendants"
Pros: "The in-flight entertainment, the refreshments, the staff."
Cons: "Flight was a little late. Flight also had many different boarding classes that were seated earlier than us - what seemed like an abnormal amount of loyalty/upgrade classes."
Pros: "The crew was nice Smooth ride"
Pros: "Even though flight was full, everything just flowed - no issues."
Cons: "Video was for cabin and not by seat"
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."
Pros: "Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway"
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Pros: "On time"
Pros: "Arranging wheelchair for my husband in Boston. Changing from row 23 to row 7 for easier access. Pleasant personnel."
Cons: "Uncomfortable seats, esp. the backs. The delays, which got us in over an hour late."
Pros: "Rough landing"
Pros: "My original flight was canceled and booking agent was able to get me on the earlier flight."
Cons: "Stewardesses did not pick up trash near the end of the flight. I had to hold it until we landed."
Cons: "Have they made the seats shorter and narrower? I op t ed for exit and extended legroom seating and I still felt cramped and constrained."
Pros: "Boarded plane on time"
Cons: "Plane looked old and beat up. Sat in plane at jetway for a 45 minute maintenance delay."
Cons: "Getting told we changed gates, then delayed, then gate change again, and delayed again. Didn't seem like anyone knew what was going on and being delayed that much messed up my next morning plans"
Pros: "Crew was warm and friendly"
Pros: "amazing crew, very clean"
Pros: "did not take this flight - never made it to newark"
Pros: "There was a wheel chair waiting for me at each gate, but in Newark, the attendant took my next boarding pass and dissapeared for about 15 minutes, and left me near the gangway. I was starting to panic. My travel companion was not happy and started to vent. It ewas quite tense for awhile."
Cons: "The seats were cramped. I boarded first because of a broken ankle and a leg boot that turns into a child's car seat when I'm done with it. I was able to work the boot off when I had a leg cramp, but didn't have enough room to put it back on."
Pros: "plane flew on time"
Cons: "no longer allow roll on bags for free for economy. Didn't accept my KTN so couldn't use PreCheck. Couldn't get boarding pass on my phone before heading to airport. May be the last time I use United. Stone-age. Poor"
Cons: "Significant delay-no weather issues, didn't make sense."
Pros: "It was quick and on time."
Pros: "The captain managed to get us almost with no turbulence through bumpy weather. The seats are as narrow as the standard, but the pitch is fine."
Cons: "If you want to watch anything on the screens, you have to pay Direct TV for it."
Pros: "Short duration"
Cons: "Horrible seating, small, cramped, ergonomically impossible"
Cons: "Still have not left."
Cons: "No leg rooom"
Pros: "We arrived -finally"
Cons: "Chaotic boarding - multiple delays, then they eventually moved us forward by swapping planes but didn't communicate well Swapped many seats (including mine) despite fact flight attendant said new plane was identical - I got bumped out of Economy Plus Had to then do manual roll call of passengers due to all the confusion No flight attendant service - understandable since it was choppy but just made a bad afternoon worse"
Pros: "Got an earlier flight direct to Boston."
Pros: "Cabin crew were polite and hard working"
Cons: "The fact that flight leaves gate on time and sits on tarmc for 15 minutes. This would be listec as on time departure but is a fraud. United has too few machines that work too slowly to tag bags and get tickets. On ground United staff rude and unpleasant. They are a disgrace to their stockholders! Also Newark Airport is decrepit and the United Terminal is run down with poor services that arte ovrpriced and dirty."
Pros: "crew very warm and welcoming"
Cons: "no leg space (I am six feet tall)"
Cons: "Flight was full to capacity"
Pros: "i hated the expirience i would request a refund they charged me 250 $ for a 1 hour flight and got me there after 5 hours"
Cons: "i hated the experience i would request a refund they charged me 250 $ for a 1 hour flight and got me there after 5 hours"
Pros: "I got home safe."
Cons: "The customer service was mediocre. The selection of complementary beverage was minimal compared to other airlines. The staff are disgruntled and sometimes rude. There was always some sort of mechanical problems with the plane going to Puerto Plata and coming back. On the way to DR we had to divert to Miami because of problems with Navigation. They made us wait seven hours and gave us a voucher for food at the last minute. People had already bought food. I would not recommend United to none of my associates."
Cons: "One hour delayed departure after an already too long 3.5 hour layover."
Pros: "Boarding process did not take long"
Cons: "Rough landing"
Pros: "There was nothing I liked about the flight"
Cons: "Layover in New Jersey was horrible. My flight was delayed 4x, and arrived at my destination 4 hours behind schedule. When I asked customer service for more information regarding my flight, the staff was rude, did not offer a resolution or give an explanation for the delay. A little customer service could have went a long way to make the situation better. I am overall not pleased with the customer service I received and was disappointed with the delay. I don't think I will ever fly united again due to the customer service."
Cons: "Flight kept being delayed. Gate agents were rude and not helpful. Acted like I was crazy for being worried I would miss connection. After flight was changed 5 times try finally changed my flight and I had to wait 5 hours at airport."
Cons: "All of the restaurants in the airport have changed to this "high-end" bistros. No fast food anywhere except the premade wraps and stuff at the kiosks. If you need food fast don't try to sit down and eat. My sandwich took 30 minutes to come out. Food was ok."
Pros: "Flight was oversold as usual but no one got kicked off"
Pros: "Flight was not overbooked and I had a wonderful empty seat in the middle so that I could sit in the window"
Cons: "There was almost no legroom. Having to pay for entertainment for a 45 min flight."
Pros: "Made it safely from point A to point B."
Cons: "Two hour delay with no reason given. Weather wasn't an issue."
Pros: "Everything went smoothly there wasn't really anything to complain about"
Cons: "On my way back from New Jersey the flight gates changed without me knowing so I had to rush to my proper gate. But other than that it was fine"
Pros: "Enough time to walk from gate to gate."
Cons: "Had to pay for wifi while waiting."
Cons: "Flight was cancelled and had to fend for ourselves to get to boston. Ended up getting to boston at 12:30 am when I was supposed to get there at 1 pm. Will try and get a voucher for this awful trip."
Pros: "Good pilot landed nicely in rough weather"
Cons: "Last minute Gate change and delays."
Cons: "Delayed then changed gates with five minutes until boarding with the new gate a half a mile away. Then once onboard we were delayed again."
Cons: "The flight never happened. My flight was delayed 3 times before being cancelled and united could not book me on another flight until the following day. They would not put me in a hotel, pay for another flight or even get me a taxi to a hotel I could stay at over night. I had to book a last minute flight through another airline at my own expense"
Cons: "Took way too long to determine that a new plane was needed, took way too long to get the plane ready, and reloaded and in the air. Could have driven and been half way there from Newark to Boston in the time all this took. Not ok, with not even an apology or any type of compensation for leaving 3 hours late."
Pros: "Crew was very helpful and went an extra mile to help a team secure their 1st place trophy that was almost 4 feet tall!!"
Cons: "The flight was late. Emergency isle decent space"
Pros: "Direct tv"
Pros: "The flight crew and airport workers did a fine job, and, once in the air, there were no problems."
Cons: "The weather at the destination airport did not permit us to land there, so the crew de-planed everyone before taking off. We re-boarded after about an hour and proceeded to take off and land without any problems."
Pros: "They were on time."
Cons: "It was very uncomfortable."
Pros: "Missed a whole day with grandchildren"
Cons: "Flight was delayed signficantly, multiple times. Minimal information from staff, fortunately Kayak kept me updated."
Cons: "The plan was delayed an hour because of the airline. So uncalled for. I ended up really late to work that night. I could understand if there were weather delays but delays due to the airline are unacceptable"
Cons: "They didn't event get drinks out to the whole cabin from Newark to Boston. Paying for Internet was ridiculous for all the other fees I had to pay. There was NOTHING to o on the plane at all with out paying for it."
Pros: "The crew was friendly."
Cons: "This flight was very short the entertainment was non existent, I dealt with a hour delay which made me arrive 3 hours later to where my final destination was. I chose the connecting flight so I could leave at the earliest possible flight. Due to the delay I ended up arriving in Boston way later and had to take the last bus and boat to get to Martha's Vineyard my destination. its just frustrating planning it all out only to have your plans almost ruined because of a delay."
Cons: "Flight was delayed Arrived two hours late No food or beverages Staff stayed seated"
Pros: "Snack was nice even for a short plane. Every seat having a television was very night."
Cons: "Being 6 foot I couldn't fit my legs in the seats they were so tightly packed on the plane. Even another inch of leg room would have been great. Thankfully it was only a 40 minute flight because by the end of it my legs and feet were numb and I was irritated at the space allowed."
Cons: "Arrived well before the recommended 1 hour in advance for the domestic flight. Lines to move through their security wrapped around the terminal on multiple floors. Called customer service for assistance and they reported there was nothing they could do. Reminded them that it is their responsibility to manage these types of issues such as telling passenger to arrive 2 hours ahead if they have been aware of this chronic issue. They told me they had no way of contacting the airline staff at the airport to assist us Completely unprofessional, poor customer care and inefficient. Will not be flying with United out of Newark NJ again. If it weren't for the friendly passenger in line who let us move ahead we would have missed the flight. Just made it before the gate to the aircraft closed."
Pros: "Short flight and ran on time."
Cons: "While waiting at Newark on my layover, there was nobody at the gate to assist with seating assignment (which had not been assigned as my flight was oversold)... I didn't get my seat until stepping onto the plane/bridge. While there was nobody available to even tell us what was going on regarding seat assignments until 10 minutes before boarding, there were 4-6 United employees sitting in chairs right next to our gate chit chatting (being paid to do absolutely nothing), who couldn't even tell us what was going on (what a waste of resources)... Even the manager took 15 minutes to carefully set up the line walkways coming in to customer service... like it had never been done before and she had to reinvent the wheel."
Pros: "On time reliable."
Pros: "Hair plane was very clean"
Cons: "The check in/bag drop process is terrible. Took 45 min. No explanation. No help."
Cons: "First time on Frontier, not a bad experience even though some of the comforts are not there. But the price is good if you need no frills"
Pros: "Prompt, professional, and smooth landing. Very friendly staff"
Cons: "Great flight, boarding in Newark on Saturday, a nightmare getting through long security line."
Pros: "Nothing. Maybe the leg room."
Cons: "Everything. Delayed due to frontier poor logistics. Bad updates by staff (ie none), rude gate attendants and rude flight attendants throughout. We did make it an hour late and bags arrived but this felt like a banana republic airline."
Cons: "No entertainment or food, the worst plan ride ever"
Cons: "More options for Food (snaks and drinks)"
Pros: "Captain was informative but not too talkative. Left on time and arrived 20 min early"
Cons: "It was a 6 pm take off and the only food available for purchase was a “snack pack”. A tiny piece of beef jerky with crackers, cheese, and 10 Chocolate covered blueberries for $6.00. Made the mistake of not eating before and was silly to be expecting more from a discount airline I guess."
Cons: "All went well, I think thAt on flight 3 hours or more beverages and a snack should be free."
Cons: "Stuck on tarmac for 40 min after landing Then waited another hour for luggage to be delivered. If you’re going to force us to check bags the. Please ensure the system is working at the airport!!"
Cons: "That they charged me $65 for a carry on bag ..the person told me an amount went to the machine get a card get charged $5 extra for the card go to the counter they tell me a diffrent amount have to get a diffrent card more money..i made a facebook post to never fly with this company ever again"
Cons: "I will never fly Frontier airlines again. No matter how inexpensive the tickets are, it is not worth the aggravation. Agents were rude. Flight horribly delayed. Plan ride was uncomfortable. I lost my car rental because they close at 5:30pm. When there own employees say there flights are always delayed that alone said it all."
Pros: "Crew was very nice. Price was good."
Cons: "The seats were hard as rocks. My flight was only 2 hours and it was painful to sit in those seats that long. We were told 1 hour delay and it turned out to be two hours."
Cons: "The boarding process was fine but in this case the boarding was delayed but no communication was provided as to how significantly that would impact our arrival time, so it was just hard to prepare my arrival pickup."
Pros: "Very professional but friendly flight attendants. Best I’ve encountered in a long time."
Cons: "Was very crowded, trays so tiny. No leg room. Checked bag price unreasonable. Cabin hot"
Cons: "I am appalled by the poor customer service provided by Frontier. Their staff is very ignorant and unprofessional. It is very much worth the extra money to fly with another airline."
Pros: "Boarding was fast. That’s the only thing I can say"
Cons: "I did nr like how they charged me $40 for a carry on bag. If I would have known that I would not have booked with them."
Pros: "staff was friendly. Flight left on time"
Cons: "40.00 fee for checked bag and 40.00 fee for carry on. Cheap flight is not so cheap when you add on all the fees"
Pros: "frontier was the best"
Cons: "The flight was delayed with no warning at the time of boarding and then 5 people had to offer to switch flights. When I did I was promised a seat on an early flight but by the time I reached customer service they didn't have a seat for me and I was bumped again to a much later flight causing me to miss work."
Cons: "the aircraft had maintenance issue and we were 21/2 hours late on arrival and did not know about price of carry on which was 45 dollars each way"
Pros: "When all the add ons are factored it is no cheaper than delta."
Pros: "I liked sitting in the front row. Made for easy boarding and getting off the plane. The crew was friendly too."
Cons: "I don't like how Frontier has become like Spirit in charging for every little thing, right down to the refreshments. We about expect to have to pay for the use of the restroom (not that we're making suggestions)! And there was no entertainment except what we ourselves had, so don't know why that's even on the questionnaire. We did pay extra for the leg room, but only because we were doing a 1 way flight and were so miserable the last time we flew with Frontier years ago. Wish they would go back to the way they were when they first started."
Pros: "Excellent price and an overall smooth process. The Frontier app has gotten a lot better and I'd like to continue seeing improvements."
Cons: "For the price you can't really complain, but it'd be nice if pretzels were handed out for free and maybe have a few magazines in the seat backs. A few small improvements would go a long way."
Pros: "The flight attendants were extremely helpful, and our flight was on time. All things considered, one of my easiest flights!"
Cons: "I'm 5'2" and I felt cramped! We thought we were saving money but by the time they were done charging us for every little thing, we could have flown an airline with seats that actually recline."
Cons: "No info given on ground for delayed Flt. Said "on time" departure and it was already past departure time and hadn't boarded yet. Waited 45 minutes at gate, no announcement. Preceded to runway, de-iced, no announcement. ( my seat mate , southerner hadn't known what was happening). Servive and attitude was definitely a 1 and pilots were first off plane. This was on top of our Orlando to Denver flight that was delayed 8 hours with no weather related cause. We had to rebook on another airline. Frontier said, every flight is only a 50% chance of on time departure!!!! Way too much for 79 year olds. We are an airline family so recognize the "care less" attitude. Never Frontier again."
Cons: "Really bad company. I wil never fly Frontier anymore."
Cons: "The crew was fine. There was a problem with the fuel in Santa Ana, so we had to make a stop in Las Vegas to refuel which took nearly an hour to do. On top of that the airline issued no apology, no refund or voucher even though the flight was meant to be direct. The strangest experience I had ever had flying and (even though I said it last time), I seriously will NEVER fly Frontier again."
Cons: "Delayed flight , CPU issues delayed 2hrs Broken bathroom on the flight"
Pros: "Low rate, kind employees"
Cons: "Set is very difficult to sleep in"
Pros: "Boarding process was great and our flight got in early."
Cons: "The most uncomfortable flimsy seats with tiny armrests and tray table and the seats did NOT RECLINE!!!"
Cons: "Not enough people at check in"
Cons: "When checking in online the day before, I was charged just for picking a seat and also charged $30 for a carry on. Only water was provided for free on the flight."
Pros: "Simple, affordable"
Cons: "I would like upon early check in, seat selection be available with no charge."
Cons: "We were delayed three times until we were forced to arrive in Seattle about 1:20am--when no public transportation is available. Seats are hard, narrow and have small, flimsy armrests. Overall, this was a terrible experience."
Cons: "Seats a bit hard and didn't recline."
Pros: "Nothing, I was very disappointed in the lack of professionalism displayed by multiple gate attendants and the one supervisor I was allowed to interact with."
Cons: "No notice was given that our gate had changed, a terminal announcement was not made nor did the app update to reflect the new gate. On top of this gate change the original gate we were to depart from was unsure of our new location and did not call to tell the new gate we were on our way. The time of the flight was also moved up by more than 60 minutes with again, no notification. There were 7 of us standing at the counter trying to work with Frontier to allow us on the plane or to reschedule our flights but we were told we would not be able to get another flight out for at least 2 days and that it is not their problem the other gate didn't actually call and that they are not required to provide notification on gate changes or departure times. I ended up rebooking on American which was more than accommodating and even held the door to ensure my husband and I were able to make the last flight home for that same night."
Cons: "Flight attendant Pamela was horrible, rude and disrespectful towards customers. She told customers to get her name right if they wanted to file a complaint!"
Cons: "Late, expensive, poor service"
Pros: "The efficiency of check in"
Cons: "The seating was uncomfortable."
Cons: "The seats were like sitting in hard lawn chairs--for five long hours. The seats do not recline. Frontier nickels and dimes their passengers at every turn to make extra profit. A person has to actually ask for a glass of water on an across continent flight. There is no Wi-Fi. There is no movie. It was without doubt the most miserable flight of my life and there were numerous delays because of fueling and waiting for a gate. The steward who made the announcements throughout the flight spoke a lisping gobbly-gook that made him sound like a twelve year-old had commandeered the mic--in no way reassuring in terms of safety. I will never fly Frontier again--no matter how cheap it seems. I was shocked that an airline could be so much like Walmart in 1987."
Pros: "Being On Time and the Crew was efficient and nice."
Cons: "Very Loud Flight."
Pros: "We were on time."
Cons: "Extra charges for everything including picking your seat! Really?? Seats sucked and zero in flight entertainment! Water was free but soda was $1.99:("
Cons: "Charge me 65 for 1 bag"
Cons: "No human should have to endure a flight on this airline that is over two hours. Awful, just awful. Worst seats ever invented."
Pros: "Flight was on time"
Cons: "No wifi on the plane, nor any other form of entertainment and the Flight attendants tried to sell you a credit card app."
Pros: "The flight was smooth for the most part."
Cons: "Lack of communication, seats very uncomfortable, paying for everything on plane, a seat to sit in, a carry on bag , its ridiculous, by time you pay all the extra fees, its no cheaper than any other flight."
Pros: "Crew was nice. However the spirit airline attendant at the desk told me to gate check my bag. I stood there waiting for someone to grab my bag for sometime. So I asked the stewardess and she told me just to bring the bag in and put my carry on in the over head compartment."
Cons: "However the desk attendant came on the aircraft took my bag out of the overhead compartment. And then left it outside or the plane. I waited at the airport for until 1:30am before I got a confirmation that the back was in fact at Newark still. I had a nursing convention to go to and I had no clothing. So I had to Uber to Walmart than Uber back to my hotel. So I didn’t get any sleep. I didn’t check into my hotel til 4am due to a negligent spirit employee. I paid for the checked bag and there was plenty of space in the over head compartment. She caused me unnecessary stress and an embarrassing morning with my administrators due to my lack of sleep."
Cons: "The flight was delayed one hour because a flight attendant was "stuck in traffic" One hundred and eighty people impacted by a flight attendant. On the flight one of the bathrooms was so disgusting that I didn't even want to use it. When I told the flight attendant, they refused to do anything."
Pros: "Got to our destination quickly"
Cons: "I'm 6 feet tall. No leg room with spirit."
Pros: "Crew members were extremely helpful and nice."
Cons: "I was charged for everything they could possibly charge me for, the plane was disgusting"
Pros: "We had a weather delay— so we sat in the plane for 3 hours before we left. Should have had the option go leave."
Pros: "Nothing. How could a flight not give free water? People need to take meds and should be required to pay $5 for bottled at the terminal. Everything is just highway robbery. Some folks don’t even have a credit card or fir that matter the cash."
Cons: "I was totally humiliated at the gate when I was taken off line because I had one extra bag to carry on. I was then charged $65 to then bring it on board an additional $20 to secure a sit since the flight had been over booked. The flight was delayed for the late arrival of on board staff. Most of the passengers were flight crew either connecting."
Pros: "Absolutely nothing"
Cons: "Bag drop off was unorganized and slow causing a delay in departure, causing a 2 hour flight to turn into a 7.5 hour ordeal with uninformed and unpleasant staff. I sat on the plane from 3pm-10:30. Staff had no clue and charged everyone for food. You get what you pay for & im never flying Spirit again."
Cons: "Horrible delays and lack of communication to passengers about the reason for the delay. Upon arrival, further 20-25 minute delay. No compensation of any kind for the frustrations."
Pros: "new planes, competent employees"
Cons: "seats too close, don't lean back-- can't sleep."
Pros: "Comfortable red eye flight. Was able to sleep most of ge flight."
Cons: "I was not notified of the flight being delayed until I checked in."
Pros: "Flight crew were great. Overall smooth ride."
Pros: "Direct flight"
Cons: "They weren’t stocked with items on the menu. Crew members were sarcastic about people changing seats despite the amount of vacancy."
Pros: "The worst experience traveling by far"
Cons: "It felt like they had a personal vendetta"
Pros: "The crew was great and did their best to make the flight smooth. The plane was a pretty color yellow..."
Cons: "Baggage fees were ridiculous. If you check your bag, it's $52. If you carry on, it's $57. During the flight, you pay for any beverages or snacks. Also, we purchased our tickets together, obviously to be sat together. On our return flight, we were instructed to purchase seats if we wanted to be together, otherwise there were no assignments. We got charged an additional $40. Overall, we spent an additional $200! We chose this airline for the lower fares, but they get their money back by charging for everything. You pay for everything. I was very dissatisfied and likely to never fly this airline again."
Pros: "Kind attendants"
Cons: "Too many "hidden" and extra costs"
Cons: "Spirit Airlines has so many hidden fees. You can bring one personal item for free. However, a carry on was an additional $59 per flight. Checking a bag was $62. We also had to pay to reserve a seat. All of the $10 seats were shown as unavailable when we were checking in. This meant only the $18/$28 seats were listed. When we got on the plane the flight was almost empty and we could have sat in any of the $10 seats. You don't even receive complimentary water."
Pros: "The pilots flew quickly and the crew was understanding about the delay."
Cons: "It was delayed by about 3 hours. I'm 3/4 on delayed spirit flights and probably will never fly spirit again because of these delays."
Pros: "How fast the flight was"
Cons: "No drinks atleast serve water"
Pros: "The ride was smooth and shorter than expected"
Cons: "all the hidden fees... The luggage was $52 for a carry on which is totally ridiculous. On the flight no snacks or beverages were complimented and the one soda that was had to split between the 3 passengers in the row the staff on the flight were also extremely rude and not pleasant at all. Messages over the loud speaker where not clear and very unprofessional almost as if were were on a ride at a carnival. A family of 3 were seated separated and the flight and were lucky enough to have another passenger trade seats and the staff yelled at them it was very sad. Also i was charge and international charge on my credit card for making and international purchase needless to say i will never purchase another flight from spirit"
Pros: "Very very inexpensive! And the folks were nice!!"
Cons: "The delay but it wasn't their fault!"
Pros: "Landed early"
Cons: "Unfriendly help at customer service. I got charged 65 for my bag at the gate on an hour flight. Beyond rediculous. Next all drinks and snake you have to pay no cash accepted. Let's not start with two hour delay in Baltimore then 20 minutes on tarmak because these people have their heads up their asses. I will never fly spirit again. Complete junk!"
Pros: "Everything was good about the actual flight."
Cons: "The fact that it was delayed an hour and a half."
Pros: "Jet seemed new and clean, flight attendant very nice."
Cons: "The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay! The 5-hour delay!"
Pros: "Absolutely nothing"
Cons: "I live 2 hours from the airport. I was alerted that my flight was delayed by 3 hours. I checked in online, printed boarding passes, and made alternate plans to get to the airport based on this information. When I checked updates before I left for airport, I found that the flight had been rescheduled close to the original time. I then did not have enough time to get the airport to make my flight. I missed a funeral because of this. The 19 emails I received (in order): #1 Delayed departure, #2 Delayed departure, #3 Delayed departure, #4 Delayed departure, #5 Gate update, #6 Gate update, #7 Gate update, #8 Gate update, #9 Back on time, #10 Back on time, #11 Delayed departure, #12 Delayed departure, #13 Gate update, #14 Gate update, #15 Delayed departure, #16 Delayed departure, #17 Departure,"
Cons: "I wasn't notified that the flight was gonna be delayed! Waited over an hour being lied to every couple of minutes that we ready to board and nothing happened !!! Last time I fly with this airlines and will definitely let others know my experience terrible terrible !"
Cons: "Spirit airlines canceled my flight but provided no means for alternate arrangements. I had to purchase another ticket on another airline at the last minute. Got nothing for the rountrip ticket I purchased from Soirit, do not buy tickets on this airline. They will take your money and give you nothing in exchange."
Cons: "Departed 90 minutes late!"
Cons: "None I like. Will not fly this airline."
Cons: "I was never told it would cost me $55 to have a carry on bag! Ridiculous! $60 if I wanted to check it. There is no beverage or food service. Thank God I always bring snacks on plane rides. MY FLIGHT WAS DELAYED OVER 5 HOURS then we sat on the tarmac as the pilot informed us they were having computer issues (30 more minutes). There is absolutely NO LEGROOM! I am 5'4" and my knees were hitting the seat in front of me. No tv or music either. It's like the Yugo of airlines. I would NOT recommend flying this airline EVER!"
Cons: "There was a weird smell in the row I was seated in. Passengers on later flight where excessively drunk and rowdy and this impeded other people from sleeping. My previous spirit flight made me uncomfortable because everyone was drunk in the exit row (which is supposed to respond in case of emergency)."
Cons: "I was very surprised to learn that I would be charged $45 dollars for my carry on, both ways! This hidden cost would have impacted my decision when choosing a flight. In addition, I didn't purchase a seat another $25. I found it interesting that I was unable to print a boarding pass. I called customer service and was told that they can't print a boarding pass for me, but would report the issue to IT. I can't help but wonder if they were holding back my pass, hoping someone would purchase a ticket. There was no entertainment. Passengers in my area were over served, and were loud and using profane language to the point that departing passenger, several rows ahead, made a point to turn around and see who was responsible for the commotion. I will never fly Spirit again."
Cons: "I was on a Spirit flight."
Pros: "Price Quick boarding On time Comfy seats Clean"
Cons: "Seats don't recline"
Cons: "The seats were uncomfortable, they charged for carry ons and even peanuts on the flight. We were two hours late on the way to Vegas. We sat on the tarmac for and hour while our plan wouldn't start...3 times!"
Cons: "I was flying with Spirit Airways from Boston to Atlanta on the 5th of August 2016. Unfortunately, I missed the flight due to my flight with Delta Airways being delayed in Amsterdam. I had booked a return flight with Spirit Airways for the 25th August 2016. I understood, of course, that this was not the fault of Spiirt Airways that I missed the outbound flight. I went to the check in desk, explained that I had been delayed in Amsterdam and could they possibly get me on the next outbound flight. As it turned out there was not another flight available for two days. So I explained to the staff in Boston, that I would try and get a flight to Atlanta with another Airline. Which I was able to do for the same evening. However, I made sure to tell the Spirit Staff that I would be traveling on the return flight, and the lady confirmed that this was fine. My express words were, I know that I have missed the flight, and thats OK but I am checking in now and want it confirmed the my return flight is still booked and i am checked in for it. The lady said Yes , that will be no problem! She also gave me the contact number for customer service, so that I could phone them and see if there way anything I could do.I was informed this was a free number and when I phoned it, I spoke to somebody in India, whom I could not understand, a few minutes later my twenty credit was gone, so obviously NOT a free number! I found another Airline to take me to Atlanta. So I was happy in the knowledge that my return flight with Spirit was fine and I was checked in for it. However this turned out not to be true! I received an email from Kayak a couple of days later, to say that , as had not checked in, both flights had been cancelled. Of course, I was furious, I telephoned Kayak to see if there was anything I could do but they told me I must get in contact directly with Spirit, which I did. It was, once again, the customer service number, in India! They told me I would have to go to the counter in Boston and ask why my return flight was cancelled. At this time I am in Atlanta and asked them, did they realize how far Atlanta was from Boston!! I also asked to speak to a Superviser, at which point I was cut off! I then telephoned again and asked was it the normal procedure to cancel both the outbound and return flight, if the outbound flight was missed. I did not get an answer to this question except to say they did not know, again I asked to speak to a Superviser to be told no. I had checked in, as far as I knew, the return flight had been paid for, so I do not understand or accept that they had any right to cancel my return flight. I also had no choice but to rebook my flight with Spirit because I had to get my connecting flight from Boston on the same day. This cost me $211 plus $50 for my check in bag. Given that I had already confirmed with Spirit, this is a total disgrace and I have been treated very badly by them. I fly regularly and have never encountered anything like this"
Cons: "price didnt include normal sized carry on"
Pros: "Staff was great and flight was on time."
Cons: "A carry on bag should have been free like most other airlines. When you add on a $55.00 charge to carry on a small suitcase it makes the Spirit Tickets expensive especially considering the fact that most other airlines do not charge a carry on fee at all. This unecessary carry on charge for a bag is why I will not fly with Spirit Airline again because you are not really saving any money at all compared to most other airlines which hopefully Spirit will realize one day."
Cons: "I Paid %55 for taking my carry on to the plane which is ridicules. also I had 4 hours delay. which is not ok."
Cons: "All of the stupid bahg"
Pros: "Initially the price, but after all the fees, could have flown American for almost the same price."
Cons: "The airline is Vague, I guess if you read all the fine print and get to know the system it may work better."
Pros: "We got there, but had to get back on Delta/."
Cons: "Surprised that I had to pay for a seat and much more than expected for carryons and suitcases."
Pros: "The tight quarters were challenging for my near 6 ft son. However, because the seats don't recline, he didn't loose any room to the person in front of him."
Cons: "Very few snack choices to purchase for anyone who is gluten-free ."
Pros: "The plane facility was fine. The staff was well intended and did their best to help."
Cons: "Travel updates were late coming. 4 hours before my flight boarding time, I received an email notice that my flight would be delayed by 9 minutes. While I am sitting in the airport at the gate, at the new boarding time, there was no announcement- and no gate agent, but rather an email saying that the flight was delayed 2 hours. They had no advance notice that the flight would be delayed until the flight was supposed to be boarding. There was no gate agent to handle the difficulties that presented to travelers. I'll pay more or take a bus over taking Spirit."
Cons: "Never flying spirit again"
Pros: "Nothing. This airline is terrible. It may be cheap but they are never on time and it's usually chaos boarding."
Cons: "The flight was cancelled in the last minute - For our plans it was a disaster. It was a big demage"
Pros: "On time and I was given business class seat."
Cons: "No coffee offered for a 7 am flight. Oh well."
Pros: "Seats were comfortable"
Cons: "It is absurd to charge 55 bucks for a carry on!! Also ridiculous there is no beverage service"
Airlines flying from North America to Massachusetts have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North America to Massachusetts
Masks required on board, masks provided on flights from North America to Massachusetts
Social distancing seating
Middle seats unavailable to book on flights from North America to Massachusetts
Testing for antibodies, testing for symptoms for flights from North America to Massachusetts
Waiving of change fees. Search flexible flights from North America to Massachusetts