No food other than two small snacks served and no in flight entertainment. Other than that great!
Very Friendly and attentive
They did not get my food order & the snacks were lame. But flight was fine
A couple young ladies in the rear cabin crew were having loud personal conversations during the middle of the flight when most passengers were trying to sleep. It was not very considerate.
Outstanding and cheerful crew service in 1st, Was addressed by name, not by seat number or "hey you". Impressive.
The whole cabin smelled like a bathroom, like a vague smell of vomit and poop. Having back issues so seat was uncomfortable. Crew were very pleasant however. Lot of turbulence too that made me fear for my life, don’t normally get so anxious on planes
The complete lack of a refund when I had to cancel.
Alaska Airlines has the worst entertainment options! Their Wi-Fi doesn't work and their planes never have in-seat screens for viewing convenience.
Flight and Alaska Airlines in general were great! Such kind staff. Kayak on the otherhand was BAD. Awful even! An error on their site forced me to have to find extra lodging for my trip and their representative was dismissive and rude when I tried to let them know about it.
Not much to recommend on this flight from Seattle to Boston. No inseat entertainment like other airlines. If you don't buy food, you get a package of cookies and then an inedible "savory snack." Not a lot of info provided from flight attendants or cockpit. will be avoiding Alaska Airlines in the future when possible.
Helpful with the situation we had with payment for my dog allowed me to travel waving the fee because of complications with the system
They canceled my flight and keep me waiting in line many days. Now they haven’t called back
Korean short ribs were served! Delicious! Excellent alternate choices as well. Ribs were initially sold out and then i checked back and they were available again. Free, included with my ticket.
Pros: "I slept. It was amazing. They fed me cheese."
Cons: "Booked an aisle seat. Received a middle seat on the day of the flight."
Cons: "What have been nice if I was told that seat availability was nonexistent. I tried checking in each day without any information such as give it up you suck and you’re going to get the worst seed no better how much you try to avoid it…"
Pros: "Great movie and entertainment selection!"
Cons: "The plane was really cold at night. I wish they could offer economy blankets and pillows"
Pros: "organized well staffed professional prices were reasonable free wi-fi and movies"
Pros: "Highly recommend premium seating on this flight, 4 extra inches of leg room make a big difference. Delicious food that was decently priced and a large assortment of beverages. Left early and landed early, which was helpful because I had a 44 minute layover between 2 flights."
Pros: "Lots of room for bags and legs. The outlet is easy to reach. And there are 3 bathrooms."
Pros: "Cabin crew was very efficient and helpful. One attendant was able to help me get entertainment app to work by advising me to turn off privacy settings on my phone. Good flight. They had a wheelchair ready for me on landing, not because I requested one but because they noted I had used one to change planes. Really nice"
Cons: "Couldnt get seat to recline."
Cons: "Boston landed at Gates C Run to catch flight at Gate 'N" Stupid....but who gives a shi***** right?"
Pros: "Staff was awesome"
Pros: "On time--early even. Planes seemed newer and cleaner than other airlines we usually fly. Friendly attendants. Very fast baggage claim. Despite it being more of a pain to get in and out ofBoston (vs. Manchester), we would fly them again."
Cons: "Boarding seems to take longer than other airlines."
Pros: "Short time to wait for my flight to Panama"
Cons: "To small, person seat next to me was to tall can't very fits"
Pros: "flight was delayed and crew kept us informed at all times with clear explanations"
Cons: "didn't know about wi-fi entertainment until i was on the flight, and then i couldn't get the app."
Pros: "ALWAYS ON TIME"
Cons: "I couldn't sleep ... too cramped."
Pros: "I missed my flight, but staff in Seattle helped me get on the next one with minimal fuss. Not sure if this is always the case, but very pleased with a situation that could have been very stressful."
Pros: "From booking to the actual flight everyone made the process easy."
Pros: "Flight attendants were excellent! Friendly!"
Pros: "Fairly pleasant other than things listed below."
Cons: "Seats couldn't recline and had little leg room, no complimentary entertainment, no complimentary food."
Pros: "smooth, quiet flight, as comfortable as a red eye can be in economy. i like that they bring you water and are accessible to give you more whenever you need it."
Cons: "The new seat backs are very uncomfortable to put your head against"
Pros: "Crew was nice, checkin was fine, flight was good, food was reasonably priced for Economy, tablets given out to passengers with movies, etc"
Cons: "2 hour delay leaving Boston and 2 hour delay leaving Seattle"
Pros: "Good leg room"
Cons: "No blanket, pillow, entertainment, or real food for a cross-country red eye. was my first time flying and was disappointed."
Pros: "The crew were friendly and seemed happy."
Cons: "The seats didn't recline. We were moved to an over-wing exit, and the seats don't lay back there. In fact, it looked as though none of the seats in Economy could be reclined. This was an awful discovery on an over-night flight. The plane was a Boeing 737-900, which seemed like a new, clean and quiet piece of equipment, but Economy had Recaro seats that were fixed in the upright position. I'll try to avoid this in the future."
Pros: "The staff was nice."
Cons: "Cramped seats, chicken sandwich was mediocre, and I would have appreciated a free movie player for the 2 hours delay, but the 75$ will make up for that."
Cons: "Would like to have a meal and not have to pay for it on a 6 hour flight"
Pros: "Crew only good part! Really amazing crew!!!! Entertainment wasn't horrible"
Cons: "Worst airplane! No room at all!!! Flying year round and to date one of the most uncomfortable flights"
Pros: "All flights were on time"
Cons: "Seat assignments differed from what i had requested. Boarding process was very slow. Seats in planes were very cramped. No entertainment. No snacks other than basic beverage offering. Felt like a cattle car."
Pros: "Nice ppl and comfortable plane, great service all around"
Cons: "Delay on the front in. When we finally arrived in Seattle, they didn't even have the jetway pulled up due to a miscommunication. This required many more minutes of waiting."
Pros: "Delayed an hour and half due to maintenance issues. Changed gates twice!"
Cons: "Passenger in window seat took 11/2 seats. Flight was full so there was no sense complaining Very uncomfortable on a 5 hour flight."
Pros: "I picked that flight because it was the only direct flight that fit my schedule. Wish I could take JetBlue."
Cons: "Seat is so small and uncomfortable. Flight attendant somehow only offered the two guys next to me the whole can of soda but just ignored me. I found it very odd. She had many cans of coke...It's not that I care about a 50 cents of a soda but I felt totally discriminated. I don't want to pull the minority card, but just didn't make sense to me when she did that. I know it's tedious but it really hurt my first experience with this airline. I will avoid flying with them in the future."
Pros: "Got home"
Cons: "Turned around 20" in flight, and board a new plane. Therefore arrived 2 and 1/2 hrs later than scheduled. As recompense they give a $100 discount on next flight, which will probably never be used as they have so few flights from Boston. Practically not a useful thing for me."
Our flight was on-time, smooth flight, nice flight attendants and crew. I would definitely recommend Southwest to anyone flying!
Cons: "Delayed departure waiting in plane"
Pros: "Southwest was, yet again, great! I appreciate their consistency!"
Pros: "The crew was amazing."
Pros: "On time, effeciently boarded, clean"
Cons: "Serve drinks a little sooner in flight. Descent started right after serve"
Pros: "Everything was fine with the crew @ & flight itself"
Cons: "I really hated sitting on the plane at the gate for 45 minutes while they tried to locate 3 missing bags from a transfer flight"
Cons: "Luggage boarding and de boarding was longer than the flight. Very frustrating."
Pros: "Crew was entertaining and great."
Pros: "I made ut on time"
Cons: "Tne treats. The biarfingvwas awful with 30 b oarding between a and b"
Cons: "Long delay. No explanation"
Pros: "The flight was quickly done with very direct routing once we were airborne."
Cons: "Our late-night summer flight out of Baltimore was delayed by lightning, which delayed baggage loading until the storm passed. Crew announcements were OK. The flight was without food due to minor turbulence and short length of flight."
Pros: "Great service and crew"
Cons: "WiFi was down which made the long flight painful with kids."
Pros: "The crew had a very good since of humor. making the delay a piece of cake. Great crew!"
Cons: "I think a announcement needs to be had several times while you are boarding the plane. There was a few folks trying to save seats."
Cons: "The WiFi on the plane was not working and that made it difficult to keep my 4 year old son sitting still"
Cons: "Flight delayed And wrong message of boarding when flight was delayed"
Cons: "The wheelchair assistant made me and my wife remove our medications from our carry-on bags, this was an unnecessary inconvenience. When we arrived at the gate I gave him a US$2.00, which I believed was fair, but he wanted more money. Lousy wheelchair service."
Pros: "Quick boarding. On time. Safe flight."
Pros: "We finally got home."
Cons: "The plane was late arriving. We boarded almost an hour late, then sat at the gate for over half an hour. The pilot made an announcement, but he couldn’t be understood. After we took off, we were served water only, which was warm."
Cons: "The flight was 4 hours late."
Pros: "the crew was nice. flight was smooth and overall had no issues"
Pros: "Uneventful flight, quick boarding"
Cons: "Crew gave me half of my cocktail instead of all of it. Just poured all the wine into a cup and never got the mixer. Took off late."
Pros: "On time!"
Cons: "Cramped seating as with all airlines these days."
Cons: "TSA was really long at BWI.. so inefficient"
Pros: "Flight was an hour late departing"
Cons: "Completely full made it uncomfortable"
Pros: "I made it home"
Cons: "Delayed ~2 hours, made us rush to board, this I understand but then we waited in the hot plane 15-20 minutes for more people to board."
Pros: "Being able to change tickets and onlly pay the difference"
Cons: "plane normally pretty full and extra tight when heavier person next to me"
Pros: "The airline allows two free checked bags! Aside from that, the departure was timely. The staff in-flight was very nice/funny. And arrival was smooth as well. I would strongly consider Southwest every time, even with a failed engine/window!"
Cons: "Nothing at all; the staff was amazing!!!"
Pros: "Due to some technical issue the flight was delayed but the crew made sure they let us know what was going on from the beginning. And kept updating us every 30 minutes."
Cons: "The hassles of missing luggage"
Cons: "Packed flight"
Pros: "Flights arrived early."
Cons: "Love Southwest.... HATE their boarding policy"
Pros: "Free luggage!"
Cons: "No access to movies"
Pros: "Left on time and arrived on time."
Cons: "Seats are cramped."
Pros: "Good customer service"
Cons: "Loud children"
Pros: "Everything as usual friendly staff, clean plane"
Cons: "Nothing that I can think of"
Pros: "Ros at BWI international check was fantastic. She calmed us down after missing our initial flight and quickly got us on the next flight. She was also sweet to our 2 year old daughter."
Pros: "Not much. Southwest seems to care less and less about their costumer’s experience. Glad the electrical issue was caught before takeoff, but it should have been caught before boarding."
Cons: "Boarded the plane and settled in only to be told there la an electrical issue and we’d have to wait a bit. Eventually we were told we could get off the plane and wait. Then we were told to board a different plane in a different terminal. At this point, we were told a new ETD every 15 minutes. Reboarding the new plane was chaotic, unorganized, and not sucure. We were asked our names and checked off a list - not ok. There was zero compensation offered to customers for the late flight that should have and could have been prevented."
Pros: "Fantastic flights, left on time and arrived early for both legs of the trip."
Pros: "Friendly staff. Variety of snack selection."
Pros: "Plane is not full."
Pros: "Fast flight"
Pros: "Amongst the best flight attendants I've had in the last year or so. Quick boarding, and the airplane was only 2/3 full (no one had to sit in the dreaded middle seats). SW is the only airline that flies direct from Indy to BWI, so I'll be taking this flight often to visit my MD family. Also, it can be had for $70 if you shop in advance. As an interesting note: a morbidly obese woman tried to avoid the shame of being given the seat belt strap extender by tucking the belt under one of her fat rolls, but this did not fool the flight attendants (who proceeded to give her the extender very slying and without embarrassing her). Gotta love 'Merica."
Cons: "The boarding gate guy mouthed off to people who tried to cut the line. I actually liked this since line cutting is a pet peeve of mine, but it may have made him come off as unfriendly. Terrible turbulence, but then again that's not the airline's fault. No internet, though I wouldn't have used it anyway."
Cons: "We spend 100k a yr with our southwest visa to earn companion fare privileges. We,my family of five, decided to go to FLL via BWI for Labor Day weekend. When we arrived at our gate we were told the flight was over sold and that I didn't have a seat. The lady at the desk was very nice and said you will be compensated for the mix up. After calling a few different people I was told that I wouldn't be compensated because my flight was "free". I refer to the 100k needed to attain companion fare capabilities Aka "free" airfare. We have never had a problem with southwest before to be fair quite the contrary but sadly the first time we had a problem it was handled in such a way that it cast a shadow over all of the past positives. Hopefully they will make this right. I can't imagine they won't."
Pros: "SWA is awesome! Courteous flight crew. Pop quiz to the people in the exit row before departure, made them think (what do you do if you look out your window and see fire?). Got their attention and reminded them of the seriousness of them accepting the responsibility of sitting there."
Cons: "Construction at the Boston airport caused a delay on the return flight, not able to handle all the flights with one of the runways torn up. Southwest shifted the departure and still made it a good flight with an almost on time arrival in Houston."
Cons: "I was disappointed about not getting any consideration on my last two flights after two solid weeks of travel that had me on 12 flights in 14 days. So much for that legendary southwest customer service."
Cons: "Delayed for 3 hours and didn't let us switch to an earlier flight while we were standing at the gate before it started boarding."
Pros: "The attendants are always so friendly. If you're nice to them they are super nice to you. Flight was great and I would do it again. Other than the grown woman that had a hissy fit like a 5 year old that the middle seat wasn't available next to me because my husband was in the bathroom, it was a lovely experience."
Cons: "I still am not a fan of the pick your seat thing and having to pay ahead to have the option to have two seats together. There were 4 of us traveling together and to get us all together we had to pay an extra $60. Each way. Not a fan"
Pros: "This flight was so late that I couldn’t take it and had to drive from Chadron, to Denver Colorado in order not to miss my international flight from Denver to Montreal."
Cons: "They can't find me a alternate flight I've been waiting 8 hours with still nothing"
Cons: "At first was told my 5:30 pm flight back to Cortez from Denver was delayed until 6:30 pm, then a bit later the airline worker told everyone on the flight he made a mistake and read it wrong, it was delayed until 6:30 am! I was eventually given a voucher for a hotel for the night, and basically no explanation as to why the flight was delayed. I then woke up at 4:00 am to catch my 6:30 am flight, when I reached the gate it had been delayed again until 8:05 am. Then at 8:00 am the airline worker called me, personally to the front desk to tell me my bag had been lost! At 8:30 am we started boarding, I asked about my bag again and was told it would be on the next flight to Cortez if it was found. We arrived in Cortez after a very stressful flight, they unloaded the plane and my bag had been on the whole time. And if the delays and miscommunication weren't enough the staff was rude and uninformed and the plane was cramped and uncomfortable. Obviously I had an extremely frustrating experience with this airline and will not be flying with them again. I would urge others to stay away as well!"
Cons: "Was I in a bad re-run from Wings? Spent 10-hours in DIA courtesy of Boutique suddenly not having a 'plane'. Later in day the line was, "waiting on pilots", while said pilots had lunch in plane. Joke, horrible, horrible."
Pros: "Best discovery on the west coast! Great personnel, spacious for a small plane, great views. So happy to have tried Boutique!"
Cons: "If flying to LAX be prepared to have plenty of time to make connection. I had to get my carry on bag through baggage claim which added unexpected wait."
Pros: "Quick cheap flight"
Cons: "Seats were a bit old."
Pros: "I liked the friendliness of the crew. They were very helpful. Overall it was enjoyable."
Cons: "We did hit some turbulence taking off from Massena. Definitely a bit bumpy than a larger aircraft."
Pros: "I liked the friendliness of the crew. They were very helpful. Overall it was enjoyable."
Cons: "We did hit some turbulence landing in Massena. Definitely a bit bumpy than a larger aircraft."
Pros: "Quick check in, no games"
Cons: "Little turbulence"
Pros: "Easy on easy off, why drive"
Pros: "Not many people, even though boutique is more expensive I will use yall every time."
Cons: "Waited until departure time to start boarding. Start boarding before departure time so you leave when you're supposed to. Plane was sitting at terminal for 3 hours prior to departure. No excuse for leaving late."
Pros: "The crew were polite, given to profeprofessionalism and very confident in their abilities to make it a safe flight. Thankyou."
Cons: "It was over too soon. I would've to be able to do it again on a regular basis."
Pros: "The ease of everything. I love aviation too, so flying a small plane that you can watch everything was fun. We did have a long delay for a maintenance problem, but that happens with anyone at anytime. No. Middle. Seats. For being a small plane, they are great planes. Fast and smooth for its size."
Cons: "The space between seat rows is pretty small... it didn't affect me, for I am a small man, but would be pretty tight for a larger person."
Pros: "Had to take a Friday flight to Phoenix to drive back a car to Abq. Waited too long to get a ticket, by mid week the big guys were getting up there in price. I heard about BA before so when I noticed their price coming in the lowest in a KAYAK search I had no hesitation going for it! The whole experience was great. The big airlines are taking all the fun out of flying, long lines thru security, you get on the plane thru a tunnel so you don't even get to see the airplane. With BA checking in is 20 mins before flight, no long lines thru security. You just walk to their terminal, check in and walk out to your plane! The plane is comfortable, the pilots are very friendly. I'll definetely fly BA again!"
Pros: "Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!"
Pros: "Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!"
Pros: "Comfortable ride with little delay. Good pilots"
Pros: "The convenience and price. Its so affordable now!! The staff is so nice and helpful!"
Pros: "Friendly staff and ease of booking"
Cons: "It didn't even show up in fact it was cancel and I was never notified and left 5hrs earlier so I was stuck in Denver international airport for the night and had to book a 400$ flight for the next morning. It's really shocking that I was not notified and I want to be reimbursed for the hotel and flight the next day"
Pros: "The staff were pleasant to work with."
Cons: "Flight was scheduled to depart at 4:30pm and without any weather or mechanical delays the flight is pushed to 6:30pm. Then 7:00pm. Now 8:00pm. And I am still waiting."
Pros: "Loved seats that really recline and table to work on"
Cons: "Had to wait in Greenville for extra 30 mins because needed police officer. Lol there were more Tsa and security than passengers out of Greenville. Pleasant"
Cons: "It has been seriously delayed and I have not taking that flight yet ."
Pros: "Cost and schedule compliance"
Cons: "All was good. You need to have an "na" in your star ratings. "Entertainment " is not appropriate for a flight."
Pros: "Smooth landing and nice people"
Cons: "The set belt light never went off to get up and get a drink or snack"
Pros: "I liked the small flight and the relief of not having such chaos with so many passengers. (My first time flying by myself.) Friendly staff and overall good experience."
Cons: "Only issue I had was with the gentleman who sat in front of me. He took his shoes off and stretched his legs over into my seating area (also touched me with his feet). I have bad knees so I understand the need to stretch, but I like my personal space and absolutely HATE feet. Maybe should have a recommendation of respecting personal spar since the flight is so small."
Pros: "Small plane, fast service once airborne."
Cons: "Delayed over an hour leaving."
Pros: "It was a different experience altogether compared to a normal commercial flight. Walking out on the tarmac eith your two pilots and 4 co-passengers beats standing in the frenzy of people jockeying into position so they can bring all their luggage on and avoid checked bag fees."
Cons: "Was a little priecier than other options but not much."
Cons: "Not knowing anything about the 3 hr delay."
Pros: "Staff at Denver AP very helpful + frienly"
Pros: "QUICK, EASY, FRIENDLY & EXCELLENT PRICE. THEY GET YOU TO THE "HARD-TO-GET-TO" PLACES WITH EASE!"
Pros: "The thought of a private plane"
Cons: "How dirty, uncomfortable and cold the plane itself was. The flippant attitude towards safety information was also surprising"
Pros: "The thought of a smaller private plane"
Cons: "How dirty, uncomfortable and cold the plane itself was. The flippant attitude towards safety information was also surprising. There were a couple of people on the plane that didn't know what to expect, in regards to noise and turbulence, with such a small aircraft. Sharing that information in advance would have calmed the nerves of many on this flight. Also the last minute notice of having to check your bags, though the website states differently, and the amount of time spent on the tarmac just waiting, made me 30mins late for my business in LA."
Pros: "On time, easy check in, and friendly staff"
Pros: "The hospitality of crew"
Cons: "The noise of the plane"
Pros: "Plane was nice. Pilots were excellent. Felt very safe."
Cons: "We hit choppy air and one passenger got sick. During our layover, the pilots took extra time to clean the plane, fuel up, etc. they said we should only be about 15 minutes late. We ended up about 45 minutes late. Luckily that didn't matter to me but more accurate notice from the pilots about how long the delay would be would help."
Pros: "This flight felt like I was flying on my own private jet. The crew was amazing, very friendly, and helpful. I will book with boutique in the near future. Shawn Ogden, Utah"
Pros: "It was a quick stop to refuel, and we were immediately brought back into the plane afterward."
Cons: "That we had to go back through TSA screening even though there were only six of us - but that's the TSA and not the airplane's fault."
Pros: "I have flown between SLC and Denver perhaps 600 times over the last 20 years. This was perhaps the first time ever that I enjoyed the flight."
Pros: "Expectations were exceeded and beyond. Very professional and everyone made me feel important. Impressed from booking to landing."
Cons: "I do not have a complaint."
Pros: "The comfort, professionalism and customer service were second to none."
Cons: "Unfortunately, the flight did not operate and I ended up driving 700 miles with a fellow stranded passenger. Too bad, because I was really looking forward to flying on a smaller plane for a change. Maybe next time..."
Pros: "I promise I wasn't paid to write this, I am a frequent flyer and a believer in the way Boutique has things set up. The staff was friendly, from the counter workers to the pilots. The whole process was way faster than a larger airliner, granted there is usually a maximum of 8 passengers, but you get on fast and take off quickly! Plus every seat is first class; they rotate to allow more leg room, and recline very nicely! First time flying with them, and last time flying anyone else (if I can help it!)."
Cons: "The airplane is smaller than your usual airline, it's a Pilatus PC-12, so the turbulence is a little more apparent. Beyond that, it is a wonderful airplane!"
Cons: "I had read the previous reviews and decided to ignore them but what I got was even worse The plane was delayed. When it showed up it could not take off because it had a problem we had to wait for 2hrs to be talled that the flight has been cancelled because the faulty part has to come from Denver. If you value your life dont use this airline"
Pros: "The plane itself was new and very quiet (for a turboprop) - didn't even have to break out the earplugs. Crew handed out beverages before hand, nice service for a 45 min flight!"
Pros: "everything. it was like having a private jet."
Pros: "I loved not having to wait for security or wait on bags after landing."
The plane looked like it was falling apart inside.
Cons: "Snack. Drinks were better before Covid nonsense"
Pros: "Extra leg room"
Cons: "A business class"
Pros: "Fine flight, nice Attendants (albeit a bit unresponsive)"
Cons: "My internet and television did not work. It’s really the main reason I fly with JetBlue for the internet in television s my screen was even fuzzy, and the movies didn’t work at all. My previous flight had the same issue and we were promised a voucher. I’d like the same for this flight please."
Pros: "Staff was courteous and helpful. Loved all smiling faces"
Cons: "Great people to fly with JetBlue"
Pros: "Tv control broken with wires coming out of the arm rest in all seats of the same row."
Cons: "The flight crew was completely disinterested in their work, bordering on rude (but not quite). The whole group, not just one individual. The folks at the gate weren't much better. Another JetBlue flight another delay. This time 47 minute delayed departure."
Pros: "Crew was pleasant"
Cons: "Entertainment was archaic and inconsistent Information flow lacked timeliness for delays Rebooking system was extremely painfull"
Pros: "Crews were great."
Cons: "The seats on both aircraft were small, and the 777 seats are ridiculously small. Hundreds of flights and this was the worst. Keep your small seats for short local flights, not long international ones!!!"
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "Great! No improvements."
Cons: "Our flight was delayed 4 times. We then sat on the runway for an extra 45 minutes because someone’s tv did not work. We missed our set transportation which was already rescheduled 4 times and had to pay $150 Uber to get home"
Pros: "Crew was awesome, warm, welcoming friendly and accommodating. We had the opportunity to use their new TV system and it was 1000% better than the other screeens. I didn’t pair my phone but I don’t think I could have watched Netflix like I wanted to."
Cons: "Teleportation would have been better but jet blue is great for now."
Pros: "JetBlue always offers great service, entertainment and snacks."
Cons: "Nothing except the weather. A little windy and bumpy. :)"
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Cons: "Landing took almost an hour circled back to Rhône island 3 times. Staff was beyond rude . Worst flight on jet blue ever"
Pros: "The crew was polite and amazing; so helpful."
Pros: "There was actual room for my legs."
Cons: "There could have been more legroom so that you could actually get out without almost sitting in someone else's lap. But it was easier than my last flight (on American Airlines). Having a meal available would have been nice on a flight of almost 6 hours."
Pros: "Early arrival"
Cons: "Not the friendliest crew however I empathize with them for the s**t they put up with"
Pros: "Great crew and service"
Cons: "The delay was longgg but I know that couldn’t be avoided"
Pros: "Very smooth flight and all the staff were really nice."
Pros: "I love the Jet Blue Flight Attendants. Their so kind and helpful. They always have a smile on their face."
Cons: "Nothing - Too Short - Wanted to stay longer"
Cons: "They really shouldn’t take 20 minutes to advertise their credit card mid flight."
Pros: "JetBlue is just more comfortable. More room for every passenger."
Pros: "Flight attendants were great."
Cons: "Red eye flight was delayed over an hour. Caused me to miss my connection in the AM, my two new options were an out of state airport or a six hour wait at the airport. Unfortunately the girl who sat next to me had panic attacks and ‘seizures’ the whole flight long, requesting medical personnel on board and the constant attention of the attendants. No sleep to be had. By far my worst experience flying all around."
Cons: "1 hour late with no explanation. Missed my bus connection in Boston"
Cons: "Flight delayed from Raleigh to Boston due to weather. Flight time moved up slightly and we were told by Mike at gate C-8 that we would make our connecting international flight but we didn’t. Total nightmare. Incompetence everywhere’s we looked with this airline. STAY AWAY!!!!!!!!!"
Pros: "Everything was on time and I slept the whole trip."
Pros: "All employes from the ground in FLL to the in flight attendants were great."
Pros: "Great crew and comfortable seat, generous drinks and snacks."
Cons: "Flight was delayed twice, and then boarded even later than second delayed time."
Cons: "The TV had a short so I could not watch any channels."
Pros: "The boarding process was quick and painless and we left the gate quickly which I always like!"
Cons: "The tv screens on the plane didn’t work at all. I believe you could watch the movies that were being shown but most everyone I saw was just watching the previews on repeat for three hours or had turned off the screens. It’s not a huge deal for myself but I have a two year old and those TVs in the back of the seat are a total life saver- but only when they work."
Cons: "My flight was cancelled."
Cons: "We had booked our flight well in advance (oct 2017). Six travelers sitting in one row. Day before checked in through the jet blue app and our electronic boarding passes had our seats confirmed. Next day check bags and print boarding passes and our seats are all changed and everyone is separated!"
Cons: "Delayed two hours"
Pros: "Everything was fine except that the video screen was flickering a lot and made it difficult to watch."
Cons: "The video screen."
Pros: "Non stop flight."
Cons: "Crew was not very friendly. Even though I made a point of letting them know I was hard of hearing, and that I could not hear the announcements, they did not let me know what was said. I have traveled on several airlines over the past couple of years, and they are all accomadating...except JetBlue. Also the flight attendant constantly bypassed me...drinks, snacks, even trash pickup. I had to get his attention and there was a passenger sitting next to me that he spoke to at length."
Pros: "They were very efficient on getting people on the plane"
Cons: "I had gotten sick on a flight....just a little and did not receive alot of help from staff as there was no bag for me in my seat. I had to clean up the area. I also found there was not spray if needed for this sort of accident. Other issue - which is just a general is people who bring the big suitcases and people who have smaller cannot get it in overhead due to the size. Also the fees for a second bag is ridiculous and it was unfortunate that I had to pay as if I did not then I would have been over. either way....lose lose"
Cons: "Overhead reading lights didn’t work, my partners tv didn’t work, the movie I had was only in Spanish and the overhead bins were too small and had to gate check my bag Sloppy plane maintenance by JetBlue Not worth the extra money to sit in extra leg room seats over$120 for two of us"
Pros: "Entertainment great and staff as usual"
Cons: "Delay after Delay poor communication. Gate info not updated One delay two hours for one flight attendant on different flight from Bahamas and didn’t board there yet crazy"
Pros: "Great pilot...great landing"
Cons: "Stupid people"
Pros: "good leg room, snacks, pleasant flight attendants"
Pros: "pleasant polite and arrived early!"
Pros: "TV and plenty of space"
Cons: "Charge for baggage"
Pros: "The crew was really awesome"
Cons: "My flight got cancelled due to a hurricane, ok... that's fair. But my flight was rebooked for 9 days later (I couldn't afford to be away from home for 9 more days), no hotel accommodations were given and no refund was given. I had to book another way home with a different airline that could get my home on a reasonable date."
Pros: "Good organization, good hygiene, polite crew."
Cons: "Significant delay of departure."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "price great; direct flight;"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Cons: "Seats a lil tight"
Cons: "Smooth flight, great crew."
Pros: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Cons: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "Stop being LATE!!!!"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Cons: "No in flight entertainment behind the seat"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Pros: "Good seating, great food, good service."
Cons: "Slight delay of flight"
Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"
Pros: "Very friendly crew with a clean plane!"
Pros: "The flight"
Cons: "The flight"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Cons: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Quick boarding"
Pros: "Flight itself uneventful"
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "Free movies"
Cons: "Crew wasn’t very friendly"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Cons: "No wifi, no leg room"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Short flight"
Pros: "Friendly crew with modern plane"
Cons: "Why am I paying for first class for just snacks I can buy in an airport shop?"
Pros: "Courteous crew and smooth flight"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."