HGH - SFO
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HGH — SFO
Nov 28 — Dec 51
Round-trip
1 adult
Economy
From?
To?
Sun 11/28
Sun 12/5
Good to know
When to book flights from Hangzhou to San Francisco
Estimated round-trip price
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- Looking for a cheap flight? 25% of our users found flights on this route for $574 or less round-trip.
- High season is considered to be December, January and February. The cheapest month to fly is December.
FAQs for booking flights from Hangzhou to San Francisco
Top 4 airlines serving Hangzhou to San Francisco
Scores according to KAYAK customer reviews8.6
ANAOverall score based on 4679 reviews
8.8Boarding
8.5Comfort
9.0Crew
8.4Entertainment
8.3Food
Airline reviews
I loved both the ground and flight crews. They're so patient and willing to accomodate us and help solve problems. I only wanted to suggest if they can give us more new or not so new movies to watch.
I loved both the ground and flight crews. They're so patient and willing to accomodate us and help solve problems. I only wanted to suggest if they can give us more new or not so new movies to watch.
Cons: "Great flight, great flight staff."
Pros: "Cheapflights ..I will book my ticket from you again.. I am so delighted."
Cons: "None"
Pros: "Amazing service"
Pros: "Attentive crew !"
Cons: "add low carb meal option please!"
Pros: "Speeding of departure after boarding"
Cons: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Pros: "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
Cons: "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
Pros: "Entertainment offerings were good."
Cons: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Pros: "Food was good"
Cons: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Pros: "Service, crew, punctuality, plane, seats"
Cons: "Food, cold coffee and tea."
Pros: "Great experience overall"
Pros: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Pros: "Service was great"
Cons: "Sound on entertainment system did not work"
Pros: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Cons: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Pros: "Friendly crew, great movie choices."
Cons: "Not a lot of left space, very full flight."
Pros: "Typical ANA quality. Bumpy flight but handled very well."
Cons: "Nothing in particular."
Pros: "Easy checking process. Friendly staff"
Cons: "Nothing."
Cons: "Not enough space to put my luggages"
Cons: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Pros: "The meals were healthy Japanese meals with lots of vegetables"
Pros: "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
Cons: "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
Pros: "Excellent food. Very nice service."
Pros: "In-flight service, in-flight entertainment, environment temperature"
Cons: "Nothing"
Pros: "Food and entertainment is great."
Cons: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Pros: "The leg space and the comfortable chair"
Cons: "The crew they hardly speak English but its ok"
Pros: "Very Comfortable Equipment"
Cons: "Vegetarian food options"
Pros: "Friendly flight attendants, clean toilets"
Cons: "Flight attendant missed our breakfast and when reminded didn't even apologize. old aircraft"
Cons: "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
Cons: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
Pros: "stewards very polite"
Cons: "seats uncomfortable"
Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Pros: "The crew"
Cons: "No food available only drinks"
Pros: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Pros: "flight attendant in business not as nice as sfo to narita"
Cons: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
Pros: "Treated with respect and calmness."
Pros: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Cons: "The food provided was tasteless"
Pros: "Young, pretty, and charming stewardesses. :-)"
Pros: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Cons: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Pros: "Very comfortable. Lots of room, wonderful crew."
Cons: "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."
Cons: "Missed connecting flight due to delays from first flight"
Cons: "This was a United Airlines flight. The crew were not very friendly. The seats were uncomfortable."
Pros: "Entertainment/video options were good. I was upgraded to Economy Plus, which meant significantly more legroom and more comfortable seats."
Cons: "I could not chose my seat for this flight. It was a HUGE hassle. Flew with boyfriend and we were automatically put in seats that were 20 rows apart. We could not choose our seats online, or at airport. We had to wait until we were at the boarding gates, and all of the seats were taken."
Pros: "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
Cons: "No personal screens, and the United flight crew seemed very impatient with me and others."
Cons: "no"
Pros: "They automatically moved my luggage to the next plane. No need to go through customs in Tokyo."
Cons: "The Price."
Pros: "Boarding was fast. We almost missed our flight! Be prepared for security, immigration, then shuttle to your gate. Don't get distracted by the good cheap eats, and omiyage!"
Cons: "United Food for international flights is not that good. I've had better with Delta."
Good food,helpful staffs .
Spacious seating was great! Food could have been better!
Check-in at Bangalore airport was horrible experience. It was taking for ever to check-in. This deserves improvement.
The boarding procedure was ABYSMAL. It is infuriating to be asked to "social distance" and wear masks when the airline is unable to conduct boarding in an organized and efficient way. The crew was totally incompetent in informing waiting passengers. No microphones. No digital display of boarding order. No staff assistance. Waiting for WAY too long with no explanation. It was perfectly awful. Food was eatable but completely tasteless. Not nearly enough liquid distribution.
Clean the toilet more often.
Good
Pros: "Amazing crew, super hospitality, conformable sit"
Cons: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."
Pros: "The crew did a great job."
Pros: "I couldn’t eat the chicken for lunch, and I told the crew to change it for me and bring the vegetarian, but nobody brought anything. I was starving until the next meal."
Cons: "Take out the chicken sausage from your menu"
Pros: "Amazing"
Pros: "Everything was very good and comfortable. I really enjoyed my journey. Thanks."
Pros: "attentive crew. comfortable seating. good food options"
Cons: "Power outage delayed the deboarding De boarding always done not at the terminal but to a bus"
Pros: "From new York to Doha flight seats are not that comfortable."
Pros: "Most of the crew was really nice and the entertainment choice was great."
Cons: "Asian Vegetarian meal was so-so. Dessert is never good for special meals. Boarding was particularly annoying as there was a document verification line and then the actual check-in. Even if you've done online check-in the document verification people will shout at you and tell you to line up."
Cons: "Great"
Pros: "The crew was very friendly and helpful throughout the flight"
Cons: "The boarding process in Chicago wasn’t great. Zones were not used"
Pros: "I had a family emergency and couldn’t go. I wasn’t allowed to switch my flight or change it. Lots of money spent with nothing in return. Unfortunte."
Pros: "The food and flight staff were good"
Pros: "Boarding was smooth; Plane was clean; Flight departed on time;"
Cons: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Pros: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Cons: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."
Pros: "I liked their customer service, food, and the flight attendants were friendly. They have a very nice shopping mall at Hamad International Airport in Doha, Qatar."
Cons: "They have less space to move your feet and after a while your left knee begins to hurt because you have been sitting in the plane for a long time. Whenever I asked to get a drink of water or soft drinks, it took the flight attendant 10-15 minutes to arrive with my drink. I understand she was occupied with other duties, but she should have made me her priority."
Pros: "Great service"
Cons: "Food was average"
Cons: "Unfortunately WiFi services was off"
Pros: "Flight duration was short"
Cons: "Nothing in particular"
Cons: "USB port was not working."
Pros: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Pros: "FLIGHT ATTENDANTS WERE WONDERFUL"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Pros: "Service and food"
Pros: "Decent leg room nice food"
Cons: "No in flight wifi"
Pros: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Pros: "All of it was great!"
Pros: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Cons: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."
Pros: "The aircraft was new, the flight was empty and the flight attendants were extremely attentive! It was great. Wish I had the same experience on the previous flight."
Cons: "The food ,however, was disappointing again."
Pros: "Ease of boarding process,"
Cons: "Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible"
Pros: "Friendly staff. Good food."
Cons: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Cons: "they pot me in another flight"
Pros: "Cramped"
Pros: "great service, food, friendliness of staff, clean plane"
Cons: "nothing"
Pros: "Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew."
Cons: "The 787 entertainment system seems buggier than that on the A380—possibly an older system?"
Pros: "flat bed business class seats"
Cons: "flight was delayed by more than four hours. as per the ground staff due to technical hitch but as per the pilot due to run way maintenance in COK. but there were other flights from Emirate, Jet, Ethihad all flying in and out without any issues, so doubt why only runway maintenance for QR.."
Pros: "The Chicago flight was more than hour late so had to miss my cincinnati connection. Had to wait for 4 hours at the airport to catch my next flight- making the long journey even longer. No priority lounge access provided to make up for the delay. Qatar never getting my business again."
Pros: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Cons: "Song selections"
Pros: "Everything"
Pros: "Leg room. Free booze. Personalized attention"
Cons: "The thought of flying American carriers afterwards"
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Pros: "The food and seats were very comfy."
Cons: "The luggage management system was terrible. We had to wait 2 extra hours for a single carry-on that we had to check in before our 15 hour flight. After a 24 hour journey, it is really inconsiderate to add extra hours to the journey. For luggage, I would give a 1, very poor rating for Qatar Air."
Pros: "Almost everything"
Cons: "Dont have special food for little ones."
Cons: "The flight was delayed from Doha to London. And I lost my bag."
They canceled our flights but the flight went on anyway.
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Cons: "Very nice crew and great food"
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Pros: "Yes"
Cons: "Everything was good"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Cons: "Boarding could be better"
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Cons: "Flight departed 35 minutes late"
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Cons: "Boarding was confusing and disorganized"
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: "Booked extra room seat which gave me good room for seating"
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "Nothing"
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "That we didn't crash"
Cons: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Cons: "I missed my flight because of MU"
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Cons: "Nothing"
Pros: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Cons: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Pros: "They flew full speed to catch up with the delays."
Cons: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
Pros: "Flight was delayed by over three hours."
Pros: "crew"
Cons: "food"
Pros: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Cons: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."
Pros: "Great food and movies."
Cons: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."
Pros: "The price was nice."
Cons: "Plane looked unkept on exterior. Crew was nice but lazy."
Pros: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."
Pros: "Professional"
Cons: "Flight was cancelled and no one new what to do. Took me 48 hours to get home"
Pros: "yes"
Cons: "food"
Cons: "Terrible meal. Beef is tough. You cannot chew If off. Worst ever that I have ever had."
Pros: "Being in economy seats for 12+ hours could have felt more cramped, because I'm a big guy. However, there was adequate space as long as the kid in the next seat has had adequate parenting. (That was a problem, but I can't blame that on the airline.) The flight attendants were helpful and friendly."
Cons: "As others have said, the food wasn't great. It's kind of a cross between Chinese and western fare, but it's edible. Also, the economy seats were a little hard. I sat on my memory foam neck cushion to give my butt a break."
Cons: "I was traveling with friends who's flight kept getting canceled without any notifications, only found out till check in. I had an added layover that I didn't know about. My friends and I will avoid China Southern airlines in the future"
Pros: "Great crews, food was okay, overall pretty good. Definitely will travel again"
Cons: "Choice of entertainment and food could be been better."
Cons: "Seats were very small and uncomfortable. Checking in to the flight was horrible and took a very long time."
Pros: "fast boarding time Premium Economy"
Cons: "entertainment system keeps crashing even after hard reset, Premium Economy class seat limited space not worth that upgrade. They're switch back to Boeing 777-ER from the new Boeing 787."
Pros: "Outstanding customer service!! Food was good, and attendants were very alert, and empathetic."
Pros: "China Southern was a pleasure to fly."
Cons: "Middle seat on a 777 for 15 hours is not great, but, hey, what can you do?!"
Cons: "Our flight fr Mnl to China was delayed and missed out flight going to SFO. Have to stay ivernight didn’t get to the hotel untill 1am and flight is 10 am and the flight have a stop at a different China city and have to change plane again. Travel was so long and inconvenient."
Cons: "Hidden stop in Wuhan and a problem with the plane had the crew scrambled and confused. They didnt know what to do next, they followed orders from someone over the walkies. First they wanted to move all pax to hotels with buses, but plane got fixed while preparing the buses. Organization of re-entry and reboarding was very frantic and confused. During all this time, crew never gave any announcements in english language, so foreign tourists had to get information from other passengers who could translate..."
Pros: "The entertainment on board"
Cons: "They don't let you use your phone for whatever reason and they make a big deal about battery packs"
Pros: "The staff was wonderful and very friendly."
Cons: "My seat screen wasnt working, it would freeze every time I tried to change to something else."
Pros: "The flight attendants are great, and doing their best in a broken system..."
Cons: "The airline is always late, and you will consistently miss connecting flights. They will do nothing to accommodate you, while you wait for the next flight. They've lost my luggage on 30% of my flights with them."
Cons: "Most food was non-vegetarian only. Was tricky to get vegetarian food. But the flight staff have us their own vegetarian lunch. Which was way more than I expected of them, but would have preferred of the flight just had that as an option."
Pros: "First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!"
Pros: "Long but very pleasant flight"
Pros: "Other than it not crashing, Nothing."
Cons: "We had 4 flights with them due to connections. On the longest flight back to the states they wouldn't let anyone use their phone or tablets even though they did on the other flights. There was barely any movies or shows to watch. The crew weren't very polite and spoke very limited english. You couldn't understand anything they announced on the intercom system because is was so distorted. The chicken dinner was disgusting. It looked like chicken in brown jello. The omelet was watery. The rice porridge had no flavor. The bathroom ran out of toilet paper within a couple hours."
Pros: "Good price"
Cons: "The airline doesn’t have their airplanes right by the gate. The airplane was 25 minuets bus ride away!!! Every one waited in the rain for the bus to be full, then the bus drove off to some obscure locations- most of the riders are chinese, but I did hear someone said in English:”are we going to another airport?”... I was pretty close to the driver, and saw he didn’t slowdown for another vehicle coming through... sure enough, he slammed on the breaks really hard, the whole bus was full of standing passengers and everyone fell on top of each other... I hand held some artwork and of course it got smashed... finally we got to the airplane, everyone got off, hundreds of people were in the rain, rushing to get on the stairs up to the airplane gate, but there was only one gate and could only take one person at a time... it was a mad scene, with hundreds of people rushing, pushing, struggling in the rain and strong wind... it was close to midnight. I injured my foot on that day, my hands were full holding the carry on, artwork, I moved quite slowly... at the beginning I was hoping someone can help me to bring on my stuff because of my injury, but in a mad scenario like that, it looked pretty scary, the flight screw were busy trying to get people going in the gate... forget that... sigh, that was the most dramatic in the entire trip."
Cons: "The boarding was pailful, we were toured by bus around the airport, and then has to go to a isolated island and going two floor narrow stairs by carrying luggage"
Cons: "The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo"
Pros: "They got me home to the States. China Southern representatives were a little more helpful and organized about directing passengers from flight coming into Wuhan to flight going out to San Francisco in the right direction and through departing immigration. It went smoothly and felt as if they were better prepared to continue "us" on our journey to San Francisco. We even got green stickers with "SFO" showing we were part of the group and a new boarding pass with the right gate number. When asking for a glass of wine, they poured what they had and came back with more. It was a newer plane with entertainment systems. Headphones were provided, if needed."
Cons: "Flight was delayed from Wuhan to San Francisco. The reason given, while sitting on the plane (after boarding), air traffic. When looking out the window, the airport taxis and runways looked desolate. If my flight from San Francisco to home (Seattle) hadn't be delayed, I possibly would have missed my last flight home. Mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so you are forced to use their entertainment system and not be able to listen to your own music."
Pros: "Nice flight in business class. Good food, good entertainment. No complaints there."
Cons: "The long layover in Wuhan was a drag. China Southern couldn't check me through from Bangkok to San Francisco so I had to claim luggage and wait 7 hours at Wuhan Airport without access to a lounge or anything else for that matter."
Pros: "My flight attendant was superb. Friendly, attentive and caring. I think her name was van ling."
Pros: "Don't really like having to take the bus ride from the terminal to the aircraft to board in Guangzhou."
Cons: "Horrible boarding experience, crew rude"
Pros: "Nothing."
Cons: "At the end of our trip, 3 weeks later, we arrived in HAN to make our 3:45PM flight - constantly checking the status to make sure the flight would not be late again. The flight ended up getting delayed 30 minutes, then another 30, then an hour, and longer until the flight was delayed 5 hours total. China Southern employees at HAN wouldn’t move us to new flights and tried to tell us that we would make our layover in CAN despite this flight landing at 11:15 and our flight from CAN leaving at 10:05. We checked online and found there were no flights out of CAN to SFO until 24 hours later, yet there was a routing directly out of HAN. We told the employees it would be useless for them to fly us to CAN because we would be stuck there. They ignored us and told us it was fine and to fly to China. When we tried to explain, the employee simply walked away. We landed in CAN and were met with employees who first told us at 12:30pm flight to LAX the next day was booked full and they wanted us to wait 24 hours. When I told them that wasn’t true, they recanted and said “oh we can get you on the flight.” I asked for compensation since this was the second layover that was missed because of airline failure and a manager at the Transfer Desk told us he could not upgrade us to premium seating because all the seating was sold out. When we finally sat on the 12:30PM flight to LAX we found that not only did Economy have open seats, but so did premium seating. We were lied to by the manager at the Transfer Desk in CAN and when we explained the situation to flight attendants that we wanted one of the open seats they told us no. In addition, during our overnight stay in CAN due to China Southern employees at HAN not switching our routing, we were put in a hotel that smelled of smoke and had water stains in the room. We were woken up early to catch a shuttle back to the airport and when we arrived at the airport to ask for food vouchers to eat breakfast since our layover was longer than 12 hours, we were also told no. Overall I am completely dissatisfied with both flights on China Southern. I was lied to, cheated, and held up over 24 hours in China due to airline mistake and their unwillingness to book us new tickets. I spent hours at airports talking to airline employees and because of these hours spent we should be reimbursed for our flight."
Cons: "Delayed my initial flight 5 hours due to "weather" which was a rainstorm in which other planes of all sizes were landing and taking off. The storm would have been avoided had the plane been on time to begin with. Missed my connection and then had to argue with the manager for 2+ hours just to get a flight that wasn't a full 24 hours away. Was then told that they couldn't upgrade my seat because the flight was full, both business and premium economy had empty rows of seats. Throughout the experience China Southern employees lied to me and did everything possible to make the process harder. Had multiple employees just walk away from me without helping. Will never fly China Southern ever again."
Cons: "It should be zero stars. We never made this flight because of excessive delays. We also had to wait more than 2 days for the next available flight. The airline tried to put us in a very dirty and dumpy hotel 35 minutes away from the airport. We paid out of our own pocket for a hotel at the airport. Worst 15 hours of airline experience I've ever had."
Pros: "Service was good."
Cons: "My lugage was not at the airport when I got there but the airline found it and delivered it the next day."
Pros: "My seat (first row in the compartment) was comfortable and I slept almost 6h, when I woke up, it surprised me totally that it was only 4 h left to the destination. It took only 11 h 50 min (ahead of schedule) from Guangzhou to San Francisco and it was no delay."
Cons: "Food (fish and rice) was not hot enough."
Pros: "We departed 50 minutes late but still arrived on time. Great entertainment options made the flight go by quickly (also, slept for the first half). It's not super comfortable in economy, but it's completely fine for economy and you get what you pay for. Attendants were also reasonably nice, nothing that stands out good or bad. We got the Asian vegetarian meal and it was pretty good for airplane food -- two Indian-style meals served at either end of the flight."
Cons: "Not much to complain about. I think people forget that if you're paying $700 for an economy roundtrip to a Tier 2 city in China (SFO - CKG), this is a great deal and a very decent delivery overall."
Pros: "I had a long connection in Guangzhou (16 hours), and airport staff offered me a free hotel stay for this period of time; Hotel turned out to be awesome, I had a nice sleep and came back to the airport well refreshed."
Pros: "Courteous staff and punctuality of the flight."
Cons: "Entertainment system was not working in our seat. The vegetarian food not available unless booked in advance."
Pros: "The seats were comfortable and the cabin crew helpful. The entertainment options were pretty varied and there were lots of options either in English or with English subtitles."
Cons: "The food was pretty bad. I was assigned a center seat even though the aisle seat next to me was vacant, so I took that one anyway. The bathroom situation was the worst part. I don't think there were enough on the plane, and other passengers were taking way too long in the bathroom. When one passenger decided economy class passengers weren't allowed to use one of the toilets, the staff did nothing. That was frustrating. :/"
Pros: "Better than we had expected. Comfortable seats, stewardess were nice no helpful. Food was Asian menu, chicken and rice or pasta. Great value given our round trip to Asia was under $600, it exceeded our expectations. We even got 2 checked bags free as part of our ticket price. Very smooth flight and on time."
Cons: "The long layover in wuhan.....very non layover friendly airport. Not a lot of places to sit and no food options while waiting 7 hrs before our next connecting flight."
Pros: "SFO/Wuhan/SFO - great plane, good food good value"
Cons: "Beware of WUHAN China - it is dangerous, the airport is HORRIBLE and the Customs officials are a true nightmare. Make sure you have plenty of pages in your passport as you have to clear customs over and over - beware of the Taxi Stand (you have to walk to domestic terminal). I was hijacked in a taxi from the official taxi stand - a typical fare of 100 yuan and he charged me 400 yuan only once in the taxi."
Pros: "good quality airplane (787 dreamliner)"
Cons: "can't use my iPhone even in airplane mode. That makes a big difference for any flight. A stupid policy to be sure"
Pros: "The service staff were very friendly throughout the boarding and flight. The seats were fairly comfortable with a decent amount of legroom."
Cons: "The boarding area at the Wuhan airport is miserable. There was one tiny shop to buy some snacks, and nothing else. There was a completely empty Duty Free store, and no available food options - even though it was in the middle of the day. My flight departed from Gate 2, International Terminal. The entertainment options in the flight were plenty, however, the sound on my system did not work. Therefore, I was not able to use the system throughout the entire 14 hour flight."
Pros: "Got to destination pretty much on time."
Cons: "Very uncomfortable & crunched - elbow to elbow and leg to leg with neighbor passenger."
Pros: "I was sitting like a zombie for the flight because the entertainment system on my seat was not turning on. The crew said there is no alternative seat, and could not fix it either. The international terminal at Wuhan was interesting experience as well. There were no clear directions to walk from the domestic terminal to international. The airport crew was prompting where to go"
Pros: "Quick and efficient check-in. Very helpful personnel - I went away to pay my excess baggage and returned to a long line - but, the check-in clerk beckoned me to the front and handed me my boarding pass! Nice!!"
Cons: "Massive lines for security gates......if my flight had not been delayed, I would have missed my flight. I was in the security line for over 90 minutes!"
Pros: "China southern was unable to fulfill a special meal request I submitted by both phone and email. I additionally conformed at check in and was told it went through. Once on board, however, there was no record of it. I was asserted an extra veg meal at the end, aftet all other passengers were served and ate. Additionally, you are not allowed to use a phone, even in flight mode, for the entire flight."
Pros: "This was my first time using the China southern airline and it was better than I was expecting. The food was good, and the I was kind of surprised that they have so many movies. I usually prefer to sleep because of lack of entertainment but this time I watched 4 movies on the way to SFO. I had a layover in China for 14 hours and I thought I was gonna stay in the airport but they arranged me a free hotel. They didn't mention in the email but I could rest well and they even had a shuttle bus to the airport in the morning. It was a great experience."
Cons: "In my opinion, they should smile more when they talk. It might be because I don't understand the language but they looked pretty scary to me. I just felt that way. But not all of the crews are like that."
Pros: "Food was good. Crew was helpful."
Cons: "The Boeing 787 dreamliner on the CAN - SFO segment has really poor legroom in economy, really uncomfortable on such a long haul."
Pros: "Stewardesses we're extremely courteous & responsive. I was impressed with online streaming system. I was blown away by the free transfer to a layover hotel in downtown Wuhan - we were shuttled like first class. Many of were prepared to sleep at the airport for 8 hrs so this was very thoughtful!"
Cons: "Planes did not pull up to the gate - sometimes shuttle times were exceedly long. Meal quality inconsistent - meals from Wuhan to Bangkok were not appetizing at all!"
Pros: "Lots of kiddie and action movies (but very few interesting ones!)"
Cons: "NO leg room! Extremely cramped and uncomfortable. Had less than an inch between my knee and seat in front. Very hard to get in and out of seat. Terrible tasteless food. Wine served in tiny cups (two oz?) and ran out after the first serving. China Southern is also impossible to reach--they don't answer phones, there's no website that I could find. So seat assignments were made at airport, and each time we got seats right next to bathroom with loud flushing sounds all night long. Terrible excuse for an airline."
Pros: "A380 Business class has new seat configuration that offsets all seats and each is its own "pod". The equipment is new and very comfortable. People on both segments were very nice"
Cons: "787 Dreamliner is a fairly new plane outfitted with Business class seats from 15 years ago. They are side by side with no dividers and very uncomfortable. ALSO, they did not even board from jetbridge. We had to take shuttle bus past the entire airport and past the maintenance hangers to our plane. Flight from CAN to SFO makes "stop" in Wuhan, China for 2.5 hour layover. 1) Disembark onto shuttle bus. 2) Travel across airport. 3) Go through immigration or customs AGAIN and then security check of luggage 4) Walk 1/2 mile to business lounge 5) spend less than 10 minutes in lounge 6) get back on bus to be taken back to airplane. 7) wait another 1/2 hour b4 departure. Weird place to stop and even crazier procedures."
COVID-19 information
Safety measures for airlines flying from Hangzhou to San Francisco
Airlines flying from Hangzhou to San Francisco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights from Hangzhou to San Francisco
Mandatory masks
Masks required on board, masks provided on flights from Hangzhou to San Francisco
Social distancing seating
Middle seats unavailable to book on flights from Hangzhou to San Francisco
Pre-flight testing
Testing for antibodies, testing for symptoms for flights from Hangzhou to San Francisco
Flexible cancellations
Waiving of change fees. Search flexible flights from Hangzhou to San Francisco
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Recent one-way flight deals
1/13Thu
2 stopsANA
41h 18mHGH-SFO
$853
12/28Tue
2 stopsMultiple Airlines
25h 00mHGH-SFO
$947
1/14Fri
3 stopsMultiple Airlines
41h 45mHGH-SFO
$1,112
1/17Mon
3 stopsKLM
35h 55mHGH-SFO
$1,304
12/4Sat
2 stopsChina Southern
19h 58mHGH-SFO
$1,461
1/11Tue
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40h 13mHGH-SFO
$1,567
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38h 48mHGH-SFO
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12/4Sat
3 stopsMultiple Airlines
58h 04mHGH-SFO
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12/28Tue
3 stopsMultiple Airlines
35h 55mHGH-SFO
$2,509
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1 stopQatar Airways
33h 30mHGH-SFO
$2,943
1/12Wed
2 stopsChina Southern
42h 19mHGH-SFO
$2,995
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33h 30mHGH-SFO
$3,008
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24h 18mHGH-SFO
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