|Flights Arrive in||Baltimore/Washington|
|Flights Depart from||Hanoi Noibai|
Pros: The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us.
Cons: Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this.
Pros: Crew was very good.
Cons: Seat 2L Rocked back-and-forth every time person in seat 1L moved. This was a day flight from Chicago to London so I wasn’t sleeping. I could see if you were sleeping and had to deal with all the seat movement it would not be ideal.
Pros: That I arrived safely
Cons: Seats could be bigger after all you get charge for a trip, they could also have more flights and stop cramping up the place then there’s no overhead space. Perfect example of Corporate greed
Cons: Snack selection
Pros: I like nothing!!!!!
Cons: My flight was canceled and company didn’t give any other flight.... any compensation for it....
Pros: The crew was friendly enough and the seat size / storage was typical for standard plane tickets.
Cons: The flight was extremely cold. Coming from Mexico to LA we didn't have jackets / blankets on us but it would have been very helpful for this flight. Deplaning at LAX was ridiculous. We stood on the tarmac outside the plane inside a glass tube for 20-25 minutes with no information waiting for a bus.
Cons: Seat space
Cons: Snack selection
Pros: Customer service was excellent
Cons: Great service always
Cons: Sat waiting for gate for 30 min
Pros: The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence.
Pros: Absolutely nothing. The flight was delayed to the point to where I had to stay overnight in Tampa because I would have missed my flight, connecting flight in Philly.
Cons: Made it so I would have gotten out of here on time to make my connecting flight, and not have to spend another day in Tampa
Pros: Going my flight was delayed almost 4 hours and my connecting flight was canceled. Had to stay over night in the airport. I was able to book another flight and make it to my destination. But had to wait for the next flight to bring my baggage.
Cons: Coming back my flight was good . I have no complaints.
Cons: Have the plane ready for take off. We had to taxi back in 2 times b/c of an electrical error. Flight attendants were rude, didn’t smile and annoyed when asked for a beverage. Every single leg of our trip was delayed significantly without any offer of compensation. No help to find a lost item.
Pros: Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK.
Cons: Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits.
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