Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "First of I would like to give a big THANK YOU to Parnel at JFK airport. He was such a big help. And his customer service was excellent."
Cons: "The crew seemed like they didn’t know what they were doing."
Cons: "The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option. 1. I was informed by anAA employee they the connection is frequently missed due to similar problems. 2. Flight attendants and gate agents will bankrupt the airline with their horrible attitude. - they should be fired."
Pros: "Inability to move up seat given 6’0 height and several available."
Cons: "Worst turbulence ever."
Cons: "More comfortable seating. Fortunately this flight was also late in departing so I was able to make the connection!"
Cons: "Absolutely horrible plane. This 737-700 sucks. I’m in premium economy and it’s horrible. Very narrow seats. Very tight. Horrible. At airport American Airlines jfk ground crew were non existent when the aircraft pulled into the gate."
Pros: "The crew were nice and accommodating."
Cons: "The seat was not comfortable, my back was hurting from a very short 2hr flight."
Pros: "Nice crew, more legroom, punctuality"
Pros: "Airline crew was amazing and handled a person in need of medical care great!"
Cons: "The manager at the check in counter was rude and acted as if we were bothering him because we were checking in. He spoke to my husband as if he were a child and kicked another AA staff from behind the desk because he was ‘the manager’. I’ve never witness such unprofessionalism in my life."
Pros: "Seats are too narrow We paid extra to sit in the exit row so leg room was good Crew was very friendly"
Cons: "Seats too narrow...would like to see wider seats to be included when you pay a premium for leg room"
Cons: "Two hour delay out of Denver, no crew."
Pros: "Your crew was friendly, attentive and efficient. Flight was excellent and the pilot kept us informed."
Cons: "food selection was minimal. Wanted one of the fresh plates, but there was only hummus and crackers."
Pros: "The food was good....they kept bring us more and more."
Cons: "There wasn't a choice of movies and we all had to watch the same one with the screen in the middle of the aisle. I had to have my head at an angle and it got tired after a while..... We also had to pay an extra fee to choose seats that were together....that was a rip off!"
Cons: "The landing in Charlotte."
Pros: "American Airlines was fantastic. The plane was new and nice. The crew was wonderful. No problems."
Cons: "Never will I book through a third party again. I was not able to choose my seats or upgrade my seats until I got to the airport. Also, I was not able to get a boarding pass for my 2nd flight until I got to the 2nd airport which caused a minor problem at immigration. DO NOT BOOK WITH WEBJET!!"
Cons: "Flight was a half hour late leaving O'Hare."
Cons: "Terrible seats and no option to change cause I had to contact the third party vs company where I bought my tickets"
Pros: "We arrived on time."
Cons: "These planes feel like they are made of Legos. They are absurdly tiny and uncomfortable (and I am a small woman). Hot and stinky when boarding and no room for you or your carry on luggage. The days of glamorous air travel seem very far away."
Pros: "Very smooth. Outstanding A-321 platform."
Cons: "No place to plug in my dying phone. All Group 7-9s had to check bags. This is unacceptable. Had to wait on connecting passengers (didn't know the airlines did that anymore). I am tired and have to go to work at my usual time since the flight landed late."
Cons: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"
Pros: "The flight boarded on time and arrived early. Very comfortable new aircraft"
Pros: "You at least have the one main screen to watch that everyone watches."
Cons: "Unlike most of to other flights, there is virtually no selection to choose from. It is extremely surprising that for a 7 hour trip there is no airborne gogoinflight option to at least watch videos on your own device."
Cons: "Miserable food. Just horrible quality. Truly - and I'm not picky."
Cons: "Small seats, no wifi, no chargers, terrible entertainment."
Pros: "Food on time. Good Food. Good Entertainment like watching movies. Top priority for Diabetes or any other patients."
Cons: "Little guidelines for new comers especially while changing the flights."
Pros: "Boarding process was quick and staff was decent."
Cons: "Tiny seats, everyone was uncomfortable because of this. No in flight entertainment."
Cons: "Flight was oversold, was bumped to the next flight."
Pros: "State of aircraft was great. Entertainment options were great."
Cons: "Gate information for flight was not posted on monitors in airport. Boarding was disorganized, required transferring onto a bus and later onto plan. Flight take off was delayed. Flight arrival was delayed by 50 minutes."
Pros: "Pilot info/smooth flight."
Pros: "New plane"
Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."
Pros: "i hate it coz i hav to pay another $98 just to have a seat. I thought if you purchased a ticket it comes with seat."
Cons: "i hate it coz i hav to pay another $98 just to have a seat. I thought if you purchased a ticket it comes with seat."
Pros: "None at all. Very poor customer service."
Cons: "Very poor customer service. Flight attendant name Daryl H. Colored male , declined to help me put my carry on luggage onto the over head bin. Instead he scolded me not to bring carry on luggage if I can't put it in. The bin wax too high for me . I'm 4'10 inc tall and unable to reach the over head bin. And Daryl H, was sitting on my paid chair. A nice passenger offer his help and put the carry on to the bin. I will not book this airline again."
Pros: "The crew was friendly, energetic, educational and very helpful"
Cons: "Des moines airplanes seem to be the left overs. Old and outdated."
Pros: "The food was ample and delicious. The stewardess was very pleasant and helpful."
Cons: "I had a very difficult time adjusting my reclining seat. It gave new meaning to physical comedy. Anothers' seat locked up all together and an attendant had to play with it for a long time to get it to an upright position. Another woman's phone slipped back under the cushion and she had a most difficult time retrieving it."
Cons: "The flight was delayed and we had to wait in a long slow line, however , once we got to desk , the agent was very nice and we had already been rebooked on an Alaska flight. The resolution was acceptable but it made for a 12 hour travel day instead of a 4 hour travel day."
Pros: "Watched movies most of flight and the wine was free. The pilots got us there safely."
Cons: "They never called for groups, except 1st class. After they boarded it was a free for all. Wasn't allowed to check in online, had to wait until I got to airport.The seats just keep getting smaller and smaller. The microwaved tv dinner they served was horrible. Someone pooped on the bathroom floor."
Pros: "The flight was great. The pilot spoke with passengers as to what was happening. The crew was polite. It was a smooth flight."
Cons: "The long wait in line to board in Christensted."
Pros: "Crew offered to check my bag at the gate (complimentary) since there wouldn't be enough room for everyone's carry on bag."
Cons: "I was assigned a seat at the very back upon checking in at the airport. When I checked the seating chart online there were seats available closer to the front. I was able to change online, but didn't like that I wasn't put in those seats to begin with (only because the back row seats don't recline)."
Cons: "They changed our gate four times and delayed our flight two hours. Got in after midnight and wasn't able to pick up my rental car."
Pros: "Nothing I travel with service animal had to sit in my lap as plane is so small people are packed in like sardines"
Cons: "This is my 3rd time on this same flight and the last two times have been miserable due to plane being small and flight full there is no room to move your legs and my service animal is so stressed from not being able to move for a 5 hour flight that it's become unimaginable to fly this trip again on this carrier"
Pros: "Low price"
Cons: "My seat had a broken entertainment console. Flight crew was indifferent and would not collect my trash (drink cup, purchased food box) for almost two hours. the purchased food, vege chips and hummus, was skimpy and outrageously priced. I feel their attitude toward me was the same as a passenger gets on the average subway car."
Cons: "The seats are way too small."
Cons: "At the airport before collecting my boarding pass I was told to pay additional $25 for te baggage I was carrying! Am an international traveler and asked for an exception to be made for the waiver of that fee as I couldn't figure that out while booking my ticket online, the information was so poorly reflected on the website! Spoke to a supervisor on duty and she was extremely rude and terrible as far as listening was concerned! Maybe people can be more human during such times, listen and take some feedback rather than stating a loud no and asking straight away to pay?"
Pros: "Crew was very friendly"
Cons: "Turbulence, but other than that it was quick"
Pros: "The crew was courteous"
Cons: "Less people on the plan.e. Too full in time of a Covid Virus"
Pros: "Seats are too crowded."
Pros: "Gate agent recognized that we barely made the connection from an Auckland flight, so she moved us to more-comfortable seats. Flight left on time and arrived early."
Cons: "Luggage did not make the transfer, but it was a tight connection."
Cons: "Delayed, terrible WiFi, not attentive flight crew"
Pros: "A lot more leg room. Seats more comfortable."
Pros: "Friendly crew and comfortable seats"
Pros: "Landed on time"
Cons: "Staff. Boarding. Fellow Passengers."
Cons: "Plane was over four hours late to depart! United did keep me up-dated but the reason for the delays kept changing!"
Cons: "slight delay but still made connecting flight"
Pros: "The pilot and flight crew were outstanding.... I’ve never had a smoother flight ... I told them as I was existing the plane"
Pros: "It arrived ahead of schedule"
Cons: "The food are not appealing no salads & ran out of choices, eating something that we don't want to"
Pros: "Crew was very pleasant and worked well together."
Cons: "Small delay before takeoff."
Cons: "Plane seats were so narrow that my knees were pressed into the back of seat infront of me."
Pros: "Too crowded and not much space"
Cons: "Having to pay $25 for my small bag to check through on a ticket exceeding $400"
Cons: "I had booked seat 16C and checked in with that seat. It wasn’t until I was boarding, when I was informed my seat assignment had changed. I asked for my original seat back but was told by the gate agent that it was taken, for unknown reasons. It turned out, 16C remained empty for the entire flight. Flight crew said they did not know why the seat assignment change. I suspect it was done so that the passenger in seat 16D would have the row to herself. I would be very hesitant to fly United again after this treatment."
Pros: "The stewardesses were fabulous! Very kind and accommodating. Both candy and the other woman helped me out in getting my musical instrument onboard without it being a hassle."
Cons: "Seats could've reclined a little more."
Pros: "They dimmed the cabin lights so we could view a beautiful lightning storm. Polite and helpful crew kept us informed and comfortable."
Pros: "Quick check-in proceds"
Cons: "Honestly, everything was fine."
Pros: "Good service"
Pros: "The ticket staff. The only thing about the Harlingen airport is that it needs more than a couple of exray machines ....the Valley is woefully behind in staff training and technology. It took forever to get through the short lines...it was too long of a wait."
Cons: "The way that a couple of young AA men who were biligirent, combative and vulgar upset about their seat assignments. I told one of the young men to stop using vulgarity and no way to treat the lady that was doing her job, she continued treating them with courtesy and they kept mumbling under their breath God knows what. So young and already so bitter. They were towering over her and took a confrontational stance...she finally called security. I would not allowed them on the plane. I commend the young lady there in Harlingen."
Cons: "Our flight was cancelled just as we were leaving for the airport. We had to rebook on another flight which then was delayed 4 hours. Since this was a much longer than we were planning on being at the airport, we had to eat at the airport while waiting for our flights. It was expensive and not good. Then our connection was literally 20 minutes. Very tight."
Cons: "The Gates changed,Flight Delayed half an hour."
Pros: "Good service"
Pros: "Flight crew was friendly"
Cons: "Flight delayed for over 2 hours. Missed connecting flight."
Pros: "While we were stuck at the airport they gave us soda and snacks"
Cons: "After all that they couldn't even give us tv to watch complimentary. I would say that the 8 times I've flown united the flights been delayed at least 5."
Pros: "Just an easy flight that day. Got Eco Premium seat and made big difference."
Pros: "Boarding was easy and fast."
Cons: "Flight attendant was Asian and couldn't understand his English. Other passengers said same thing!"
Pros: "Super Bowl Perks!!! & great service tight"
Cons: "As usual with all flights, tight seating"
Pros: "Everyone seemed to be caring and helpful."
Cons: "No entertainment whatsoever. They can at least put wifi."
Pros: "quick and efficient way to get to O'Hare."
Cons: "I froze for 5 hours!"
Pros: "It was a smooth flight."
Cons: "The airport was really inefficient. The flight itself was good, very smooth landing. No food offered as it was so early in the morning and such a short flight."
Cons: "Day I did not select. I'm furious."
Cons: "The sits where very uncomfortable. And the snack is awful."
Pros: "Blonde in front of me :)"
Cons: "There is no plug in"
Pros: "Short lflight"
Pros: "I have absolutely nothing to say good about this airport"
Cons: "We were canceled (our flight in Newark) were herded around like cattle and then left to fend for ourselves .. With no apologies .. We got jumbled around to three different flights until we found one that would fit they try to get us on one flight and boarded in like 45 minutes and there was no way were going to make it manageable us around again , it was awful.."
Pros: "Pilot helped with luggage. I was using a cane and c sm very v short"
Cons: "Air quality"
Pros: "Was nice"
Pros: "The staff that worked for United was very friendly, professional, and they provided great alternatives due to the fact that the flight was delayed for almost 2 hours. They offered paid lodging and food vouchers if I would've missed my flight."
Cons: "The flight was delayed for almost 2 hours because there was a maintenance problem. It left me with a five minute layover to get from one gate to the different gate One building away for my connecting flight. The plane also felt very old and definitely needs to be updated or replaced. The plastic panels where the lights and air vents are were slightly damaged to the point where they would dip low from the ceiling. No entertainment was offered."
Pros: "On time"
Pros: "First overseas flight to Europe. Very impressed with everything with the flight. Comfortable, great crew, great food. Thank you!"
Pros: "Friendly efficient crew"
Cons: "Coming from the Netherlands I didn't expect cheese spread on sandwich rather some good cheese"
Pros: "The flight attendant was super."
Cons: "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."
Pros: "The crew. The booking experience and the check in were all very good to great. I liked the plane on the Houston to cle flight. A 737 I think"
Cons: "The small planes to spend the day in cle to Chicago to slc And the small plane to Houston. Did not eat or use entertainment. No not used answer avail"
Cons: "No cash food and beverage"
Cons: "The airline should be abolished with all its crew members and employees"
Airlines flying from Harlingen to Arkansas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights