The trip was smooth but the crew were very abrupt, snatching things before finished and being quite snappy when asked questions.
My wife and I love to travel, so we fly a lot. We've already logged 381,075 miles and with practically every major airline. But this flight was very disappointing. It started off well, with no delays and a new plane. But when lunchtime approached, all that good impression was ruined. Instead of white tablecloths, we were offered small, dark placemats, which, as it turned out, were perfectly adequate for the food. All the food offered—and my wife and I only took fish, and the meat—was not just bad, it was downright disgusting and not heated enough. The same applies to the appetizers. This was the first time in many years of traveling that we've been offered such disgusting food.
Lost luggage stuck no clothes and no word after 2 days leaving on cruise no stuff or clothes
Don’t know they cancelled the flight day before I was to leave. They sent a email at 9:00 pm at night saying they cancelled. That is the smooth way to say we don’t want your business! I think they didn’t have enough people booking so they cancelled the flight! It’s all about the money anymore there is no honesty in business.
The flight was canceled 3 hours after original take off time
Pathetic check in experience at JFK. Everything is self check in. Not enough staff present to help with when the check in process or the kiosk gets stuck. Staff present not welcoming or pleasant at all. On the other hand the NY based flight crew was great. Courteous and friendly throughout the flight. Special meals leave a lot to be desired. Kids meals should be made available when kids are flying and same goes for special kids meals too.
Am still mad at American airlines. You should know it's us travel nurses who are your customers and you treat us like nonsense it's not ok. American airlines took my money, no refund for whatsoever. A trip that was of 466 and I paid 466 and 833 then they chose for me where to sit and refund my seat choices and gave me expensive seats for 79 USD. Kayak doesn't help at all after booking you are on your own. Skyscanner is better
Flight was full, and would have preferred an aisle seat, but due to getting a late ticket ,the seat I had was adequate. The flight crew were very help full and hard working. Food and drink were excellent for the 11hr flight. Overall I was pleased with flight, and would recommend British Airways again.
The chicken adobo was a little too spicy but good otherwise. My personal opinion. Movie selection could be improved, too many horror movies. Could add a few more chick flicks! The flight was bumpy at times. We arrived a little early too! Flight attendants friendly.
Again flight was awesome except British Airways lost both gate checked luggage’s. Still missing
Fast and sensible boarding was absolutely amazing. But extortionate wifi and seats that barely moved, making me unable to sleep, didn't do a lot of favors.
I liked the front row seats. A lot of leg room. The check-in window needs to be longer
The actual flight experience was great. The handling of my luggage was terrible. First, I had to check in at the airport and wasn’t able to check in online because they booked me with a partner carrier in the U.S. that was incredibly inconvenient. I was also told that I would have to check in again with the partner airline in the U.S., also incredibly inconvenient at a large airport. Second, when I was at the counter, they did not tell me my carryon was too big. I only found that out when I tried to board the plane. I don’t know that it actually was too big though. It’s a standard sized carry on that I’ve never had issue with on any planes before. They assured me my bag would be checked all the way to my final destination. Due to flight from Paris to Dublin being delayed, I was rebooked on a different transatlantic flight to the U.S., which resulted in a different connecting flight to my final destination. My luggage was rerouted and I was assured it would be at my final destination. When I got to Newark, I received multiple phone calls alerting me that my bag was across the airport at a different terminal and that I needed to go pick it up near the baggage carousels. In the Newark airport, every terminal has its own security checkpoint. Leaving any terminal and entering another one requires a security check. At this point, I had to go through security in Paris, then again for US customs and pre-clearance at Dublin, then a third time when I had to change terminals at Newark for my connecting flight home. It was at this point I received the call that I needed to retrieve my bag from literally the opposite end of the airport and go through security A FOURTH TIME. These was no notification that I needed to do this before I went to the gate for my final flight. It took me an hour to go do all this, after I had already been traveling for 19 hours while sick and should have been home already were it not for the delay of my original flight. I retrieved the bag. My carryon became a carryon again and fit just fine on the last plane, by the way. I would also like to mention that my TSA flight information was not included on my ticket, so once again, I had to go to the airline counter to get my ticket corrected and reprinted before I could go through security and try to save myself time. Finally, I have celiac disease and prefer not to eat meat. There was literally no food I could eat on the seven and a half hour flight across the Atlantic. When the flight attendant woke me up for dinner (I would have preferred to sleep), I asked if there were any gluten free options. I was told the only option was chicken. I begrudgingly accepted because it was the only option, hoping anything else in the meal could be eaten. There was plain rice and a few green beans. The side dish was teriyaki vegetables containing gluten. There was a piece of bread, containing gluten. There was a custard, containing gluten. I could eat literally nothing except the very small amount of rice and green beans. When the same flight attendant came around again, while I was sleeping, a sandwich was placed in front of me, again food I could not eat. And this was after I got to the flight to find that my newly assigned seat on my transatlantic flight had been given to someone else! It’s like nobody communicates over there. This airline has the worst logistics of any airline I have ever been on, and I travel frequently. Dear Aer Lingus, DO BETTER.
A caveat, we flew during the ransomware attack that hacked the boarding and luggage tracking systems. I wouldn't ever be angry at the employees for that, but I WOULD be (and am) angry that communication was incredibly poor, that we got few live updates, and that the employees seemed uninformed and ill-equipped to handle the situation. Clear, honest, open communication and instructions would have benefited the situation. Unfortunately, there were literally no gate agents to talk to, no airport employees to direct people, and no clear signage (the app pretty much said "we don't know what gate your flight is."). Beyond this nightmare, the security was the usual dehumanizing circus of "Security Theater" which is... as we all know... only for show and completely useless. All three airports on this journey dropped the ball so hard. The flight industry can do so much better. Aer Lingus can do so much better.
Very good except for the boarding process which was more hectic than it should have been
My flights with Aer Lingus were very good and I will definitely fly with them. Again in future trips to Ireland and Scotland.
Too hot. Asked for an extra glass of water and was ignored. Asked to sit in empty seats that were open because it was so hot and crowded and was denied and the seats were empty the entire flight
Terrible leg room - I’m 5’3” and my knees were touching the seat in front of me. When the person sitting in front of me leaned back, there was about 15 inches of space between my head and the TV screen which made it awkward to view movies. Last year they had decent food, but this year the only tasty item on the trip was dessert.
The flight was delayed leaving Philadelphia due to “catering” and consequently arrived in Dublin some 75 minutes later than scheduled. Consequently this caused me to miss my connecting flight to Glasgow and I had to spend the night in Dublin.
The flight from Cincinnati to Philadelphia was satisfactory and uneventful.
