Cons: "Healthier snacks would have been nice."
Pros: "Great on everything. Very friendly."
Pros: "The crew was great."
Pros: "The boarding agent was hilarious. Hard to do at 5:45am"
Pros: "The seating was a lot more spacious than on the Delta flight we took to Portugal three weeks ago."
Cons: "The gate agent got the boarding group messages mixed up on the display screens, which allowed some people with C boarding numbers to board with the first group of As, but aside from that minor issue everything went fine (it was a full flight, and too many people carried on luggage, as usual)."
Pros: "The crew.....always the most valuable asset a company has!"
Cons: "We have a known traveler number, TSA precheck, and yet SW did not include this info on our boarding passes.....we had to use the normal tsa security lines. The info is in our SW rewards accounts."
Cons: "Not being delayed!"
Pros: "The gate agent was very friendly."
Cons: "I would like a gluten free option snack"
Pros: "Everything went well. It was nice to have a flight that was smooth."
Pros: "Nice crews, good seating option"
Cons: "More direct travel instead of 3 flights to connect"
Cons: "This plane was one of the older versions so it took longer to board because of the lack of overhead bin space and I felt that the seats were more cramped than normal."
Cons: "Flight read delayed almost a full hour. My 11 year old daughter has to sit by herself as we were unable to get seats near one and other."
Cons: "Took 20 extra minutes to load bags, on top of a departure delay of 10 minutes. Net result was getting in 30 minutes late."
Pros: "Direct flight"
Cons: "Depart 1 hour latwr"
Pros: "Excellent on staying on schedule."
Cons: "No entertainment or USB port."
Pros: "got on quickly"
Cons: "problems with plane after we got on."
Pros: "great crew smooth ride"
Cons: "slight delay in takeoff"
Pros: "Got me home safely"
Cons: "Too crowded"
Pros: "I appreciate that the crew did their best to make everyone happy and comfortable. I also appreciated that since the flight was delayed the crew did their best to make sure the boarding process was quick and as painless as possible."
Cons: "The connection in St. Louis was tight and unfortunately the departure gate was on the other side of the terminal so the Austin passengers had to hustle to make sure to make the flight. I’m not sure why my KTN did not connect to the tickets and so I was not able to utilize the pre-check security, which is a bummer. I have my number on my SW account so I’m not sure why this time it did not connect automatically as it as done in the past."
Pros: "Staff are happy"
Cons: "Se need better food on planes"
Pros: "I am disabled and everyone was so accommodating and pleasant!"
Cons: "The delay in saint Louis"
Pros: "Everything was perfect."
Pros: "The seats were spacious and plenty of legroom for a 6’1 man. The staff was friendly and generous with the snacks. The aircraft had roomy overhead storage. Available Wi-Fi made the trip a productive one."
Cons: "It would be nice to have the option for faster Wi-Fi so that large work documents could download easily."
Pros: "Ticketing agent was fabulous! She could see my daughter has special needs and added preboard to our boarding passes without me asking."
Cons: "3 in a row seating is just not comfortable when it’s not your own family or travel companions. While the flight was uneventful, it’s anxiey building to keep so tensed up and not be able to move or adjust for so long."
Cons: "No drinks from St. Louis to MSP trip"
Pros: "Wonderful courteous flight attendants"
Cons: "Enjoyed the flight"
Pros: "ASWA employee rode jump seat so I could fly home since I was a standby ticket."
Cons: "What entertainment? The snacks and drinks were offered once during an almost 3 hour flight."
Pros: "Very good flight. On time, smooth and ne hazel!"
Pros: "Pleasant and Friendly Crew"
Cons: "Limited Food Choices."
Cons: "My luggage never arrived and I had to leave the airport with out it"
Pros: "I've always enjoyed flying SW although i can't afford direct flights to Philadelphia when they are offered. This was my most exciting flight including the short connection. I was able to stream the Word Series game on both flights and watch my team win it was so amazing to be so many feet up in the sky and witness HISTORY EARNED!! Right after the big WIN the flight crew offered everyone on board a toast of champagne for all in flight. We cheered and celebrated!! Thank you SW Airlines!!"
Pros: "Everything...price, staff, boarding. What’s not to like?"
Cons: "Same old pretzels"
Pros: "The crew is very engaging and always smiling"
Pros: "Quick flight, good sevice, friendly attendants. Southwest continues to deliver excellent value with their airfare pricing. The early bird check-in was also a worthwhile upgrade."
Cons: "We left 20-25 minutes late with no reason given by the flight crew. I know that sometimes its out of their hands but it would have been nice to know something about our delay. With that said, once we were airborne we made up most of the delay time in the air."
Pros: "It was a connecting flight so I didn't have to reboard so I was able to get a better seat."
Cons: "Full flight, every seat was taken. Makes for a cramped time."
Pros: "Ease of boarding and cheap fare"
Cons: "No food"
Pros: "Southwest employees are trained well, from the baggage check to the flight crew."
Cons: "Plane was fully boarded & sat for an xtra 30 minutes, also plane coulda been cleaner."
Pros: "Please don't stop the direct flight between St. Louis and Charleston after September. While I realize not everyone on board was incremental business to Southwest, the flights were always full and the passengers didn't look predominately like vacationers."
Pros: "Very helpful and courteous crew. I fly only with Southwest!"
Cons: "No complaints!"
Pros: "Flight attendants were very good."
Cons: "Cabin temp was over 80 degrees most of the flight. Everyone complained and the pilots showed little or no concern. Once the captain said prepare for landing it took over 40 minutes to land. No communication from the flight crew as to why it was taking so long. We circled St. Louis twice before landing."
Our flight left esrly and left ud
Cons: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
Pros: "Peaceful in cabin"
Cons: "Blanket ,"
Pros: "Very attentive staff"
Cons: "I have no complaints"
Pros: "Flight was smooth"
Cons: "More leg room"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "Great crew. Seat was not too bad."
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Pros: "Delta’s crew is always the best. On schedule"
Cons: "This was a 2 hour flight, some entertainment would be nice..."
Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Pros: "New plane with great entertainment arrived 30 mins early"
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Cons: "I was delayed over 2 hours"
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Pros: "Easy work trip and with the storms coming in I was able to get out early without fees"
Cons: "Snow storms. Not a fan."
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Cons: "Direct flight, on time arrival"
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Pros: "i fell asleep until we arrive to STL."
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "Who could ask for more?"
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "Delta auto-booked me so I didn't have that worry once I arrived in Atlanta."
Cons: "Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented."
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Pros: "Did not eat or use entertainment."
Pros: "Crew was nice and friendly."
Cons: "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
Pros: "Friendly staff. On time departure and arrival."
Cons: "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Cons: "No shoulder room"
Pros: "Excellent flight. Nice new aircraft."
Cons: "For some reason I had to get my seat at the gate and waste extra time for it"
Pros: "Delta staff tried to make the best of it offering free coffee and donuts in the gate area. Captain was a good advocate for his passengers."
Cons: "Flight was 5 hours late"
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "On time, nice crew."
Pros: "If I could choose my seat"
Pros: "Crew was friendly and nice."
Cons: "Nothing really needed to be better this time around"
Cons: "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
Cons: "Delayed three hours with no communication or compensation. Poor customer service"
Pros: "AA has good in flight entertainment"
Cons: "1+ hour delay, could’ve left on time"
Pros: "Crew friendly and accommodating, even on short flight"
Cons: "Good - no complaints."
Pros: "Service was good"
Pros: "The flight crew"
Cons: "Small space. Old plane. Tight seats."
Pros: "Nice leg room in exit row"
Cons: "My travel companion and I encountered the most unfriendly and non respondent flight crew of all time."
Pros: "nothing good nothing bad, just ok."
Cons: "737 might as well be a cattle cart..."
Pros: "Old aircraft, ok flight, on time"
Pros: "Friendly and attentive crew. On time."
Pros: "When we left the gate"
Pros: "It works if you follow the rules."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Pros: "Great pilot. Outstanding control over the plane. Arrived an hour and a half before originally forecasted three days prior."
Cons: "Flight was delayed almost two hours due to crew staffing issues."
Pros: "Great crew, efficient boarding, on time flight."
Cons: "The seats remain too small and the chairback gave my shoulders cramps."
Pros: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Pros: "Flight crew very friendly."
Cons: "Everything was as expected. 1 star on entertainment as there was none. Would have liked to have been able to get 3 seats together without extra charges."
Cons: "It was nice. And boarding was good too."
Cons: "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
Pros: "This flight is the normal nonstop from Mia to StL. The seating is tight but not completely uncomfortable."
Cons: "I just had knee replacement 4 1/2 months ago. It was difficult to fully extend my leg under the seat in front of me because the space between rows has shrunk to include more seating."
Cons: "the fly got delayed for more than 3 hours."
Pros: "The headrest entertainment terminals are always a good thing."
Cons: "No space to put a small carry-on bag if you spend extra to get legroom."
Cons: "There was just an announcement that the refreshments will be served shortly but there were no refreshments. Take off and landing was horrible. Flight was shaking way more than usual."
Pros: "It was easy to travel"
Pros: "On time, smooth flight, no hassles"
Cons: "Tight space but overall not unexpected"
Pros: "The middle seat was empty I had an aisle seat. That was wonderful."
Cons: "No wifi screens for books or movies but I had my iPhone."
Pros: "Great staff."
Cons: "The hour delay due to maintenance and fueling."
Pros: "Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight."
Cons: "Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress."
Pros: "On time"
Cons: "Boarding numbers"
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "very friendly staff"
Pros: "Nothing to expect from Domestic fight."
Pros: "Plane was ancient"
Pros: "All flights were on time Greatly enjoyed the trip"
Pros: "On time, arrived early."
Cons: "Seats too close in front of you."
Pros: "Flight was on time. Plane was clean. Staff very professional."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Cons: "Only pretzels were served. Crew was very nice. Friendly too!"
Cons: "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
Cons: "The Flight Attendant never gave me back my credit card."
Pros: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Cons: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Pros: "Got us in a little early. Nice smooth flight"
Pros: "Flight was fine, crew was professional and thoughtful."
Cons: "Crew seemed a bit out if sync....but only at first. Later, great."
Pros: "On time/early."
Cons: "Menu items in Polaris."
Cons: "The flight was delayed because the inbound aircraft arrived late, but United didn't notify me until I was already at the airport. They would have known about the delay for hours already by that point, so I could have rebooked on a different flight. Instead I had to spend the night by the airport in Hartford or risk missing my connection and being stranded in Chicago."
Cons: "What happened to complimentary snacks?!"
Pros: "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
Pros: "The flight departed early and arrived early, good flight attendant service"
Cons: "Long wait on the cold jetbridge for our carryon baggage, tight quarters on the plane"
Pros: "I had absolutely no complaints about this trip"
Cons: "Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles"
Cons: "Custom agents were rude."
Pros: "Flight attendant was friendly and plane ride was smooth."
Cons: "Flight got delayed twice (3+hours total) then we had to wait another 40 minutes for the plane to get there, deplane, and get cleaned up and restocked."
Cons: "This plane was awful. I don't know how anyone who is not miniature sized could be comfortable on this plane. I am 6' 1" and ~ 200 lbs, not huge by any means, but not tiny. I legitimately could not stand up (so I had to sort of slouch walk down the aisle to find my seat at the back of the plane), then the seats themselves were so narrow that I ached terribly when seated in any position for more than acouple of minutes."
Pros: "Courteous crew. Smooth landing. My only compliant is that we have to purchase in-flight wi-fi."
Pros: "From check in at IAH to a 15 min early arrival everything ran smoothly and on time. Pleasant trip."
Cons: "Plane was delayed for over 2 hours and nobody from United told us it is delayed and for how long etc. Customer service not very helpful"
Pros: "The trip experience was very nice. Although we left later than before we made up time in the air and was able to arrive ahead of schedule. The crew was one person but was very courteous and professional."
Pros: "That the flight was earlier then Expected"
Cons: "Bag fee"
Cons: "Flight was delayed 4 hours.... missed my next flight, too dc, then rerouted to Philadelphia,and transferred to another airline, got to Dayton at 5 pm. I haven't had a vacation in four years, this was not the way I wanted to start. This was a trip from hell."
Pros: "Everyone was pleasant."
Cons: "Delays due to staffing issues led to missed connection and 7 hour wait for next available flight."
Cons: "No complementary food is provided. Just some mini snacks."
Pros: "The crew was nice"
Cons: "I was stuck between two very large men on a flight where there was apparently no air conditioning. I could barely breathe for how hot it was."
Pros: "Nothing to like when an agent tells you that 8 seats open on plane .but already full!"
Cons: "See above!"
Pros: "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
Pros: "We got my wife on a plane home in under four hours."
Cons: "United decided to bump some of their glorified bus drivers ahead of me on standby so I had to wait a full four hours in O'Hare listening to some doichebag from LA try to entertain folks at the Goose Island bar with his stories about selling franchises."
Pros: "Early boarding for families"
Cons: "Ridiculously cramped bathrooms"
Cons: "Lack of planning. Even though it was specified that I was travelling with a senior citizen. There was a short time between conecting flights. Having my elderly mother having to rush from one gate to other with no assistance whatsoever. Barely making it to the gate on time and luggage getting lost. Still to this time which is around 24 hours later from the flight, there is no response about her bags. Insulin was on checked luggage. She experiencing serious knee pain due to the fast walk from gate to gate. Fast walk being mention since she is old and can't run. Besides that, flights were good."
Cons: "It's 2.5 hours past our scheduled departure time and we're still sitting at the gate"
Cons: "Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline."
Pros: "Still not in stl"
Cons: "Still not in stl"
Pros: "United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!"
Cons: "Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight."
Pros: "The plane was unboarded due to mechanical problem but a new plane was found and within an hour we were back on board. Appreciate the quick turnaround."
Cons: "Girl at gate was rude!!! After missing connecting because of Uniteds negligence, my brand new luggage first time used, zipper to main compartment was ripped half way out!! My clothes and stuff hanging out as its coming out baggage claim!!!!!! This was a nightmare"
Pros: "I liked the fact another passenger was willing to switch seats so my husband and I could sit together."
Cons: "I didn't like the attitude received from the person at the desk at the gate. My husband and I looked at our tickets and were surprised to see the seat assignments I had chosen when I purchased the tickets were not there and instead the boarding pass said "see agent". She then assigned us seating in separate rows and handed us new boarding passes. No explanation. We looked at them and handed them right back and said no thank you, we had purchased tickets together. She said, "this flight has been oversold" and motioned for the next passenger to step up. This really upset my husband who told her, "Wait, we are not finished discussing this!" He went on to explain to her we purchased our tickets together with seat assignments - Together. She then said if we didn't reclaim them when checking in, 24 hours prior, the seats then became available again. What kind of logic is this?! Ugh! If I wanted to be treated like cattle I would have stuck with Southwest! We. It's back to Southwest for us. At least they are up front with their rules."
Cons: "The snacks are too small."
Cons: "STINGY DRINK SERVINGS TINY SNACK BAGS"
Cons: "Flight got camcelled made me late to duty station"
Pros: "It was overall a wonderful flight"
Pros: "newer plane. more personal space per seat"
Pros: "The United app was awesome so I could watch movies on my phone during the flight."
Cons: "My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate."
Cons: "Our flight got canceled due to airport issues at our destination. United canceled the flight but had no alternative flights to get us home. Flights the next day were full. Took over an hour with the service desk to reroute tickets to cancel them and to get bags back then took two hours at baggage claim to get the bags back. Customer service was basically useless. After all that, we didn't get any of our money back! I will be avoiding United airlines. Flight cancelation was not their fault but the way they handled the rest of it was embarrassing."
Pros: "The amenities are fabulous. The flight was very comfortable."
Pros: "Same as above. Did notice the woman staffing the counter at boarding having extreme patience with people's problems and non problems. She was great and deserves a raise. Denver gate B 85 between 1:00 and 3:00 6/15/16."
Pros: "I liked that they waited for me because my flight was late getting in to San Francisco."
Cons: "The service. The flight attendants were rude"
Pros: "Quick short sweet flight"
Cons: "Boarding late"
Pros: "I was comfortable and I didn't die."
Cons: "Was told no flights for two days after flight was cancelled. Then was told we needed to switch airports via taxi on our own. Then switched to Delta airlines where I had to pay another $60 to check my bags."
Cons: "Horrible service in orlando . Super delayed departing and arriving . Luggage was delayed as well . No responsw from customer service neither . Never again"
Pros: "The check in clerk took care to reprint my boarding pass so it reflects my TSA precheck status."
Cons: "The seat was stiff and uncomfortable"
Pros: "Not too much - the crew was nice."
Cons: "My flight from St. Louis to Denver did not charge me for a carryon bag. I was very surprised to be charged $50 for my carryon bag at the Denver checkin, When I complained I was presented with an incredibly rude attitude. The flight was crowded and the space was so very small and cramped. I will never fly Frontier again. Your cheaper rates are not worth the flight experience."
Cons: "The seats are very uncomfortable for a long flight."
Pros: "Non stop option, Competitive price in spite of all the add-ones"
Cons: "More legroom,"
Pros: "Arrived early. Flight attendants were pleasant."
Cons: "Wanting to charge $40 for bag!"
Pros: "The staff was a well oiled machine! Very smooth overall experience! Very funny stewards! We even heard other people commenting & laughing after getting off of the flight!"
Cons: "Flight was cancelled to Orlando 4 hours before takeoff. Next flight offered wasn't until 2 days later. Had to cancel entire trip and had to pay Universal Studios $300 in fees to cancel on such short notice. Will NOT be booking with Frontier anymore."
Pros: "Good price."
Cons: "Very uncomfortable. I'm not sure I would buy this ticket for a flight more than two hours."
Cons: "not providing many options"
Cons: "Disorganization with boarding process. Gate changes from that which was indicated on boarding pass, without notification. Expensive baggage/fees. No basic complimentary accommodations (snacks). Uncomfortable seats lacking ergonomic design and headrest. Small spaces for personal items."
Pros: "the crew was very entertaining which always helps make the trip more pleasant."
Cons: "Too bumping of a flight. Not sure there was anything that could be done about that but I'm guessing a higher altitude may of helped but i am not a expert, just a nervous flier."
Cons: "The seats and the trays are too small there's no space it's horrible and also Landing was horrible I thought I was going to die"
Cons: "seats are worn out, you have to pay to place a bag in overhead compartments"
Cons: "The flight was 2 hours delayed, uncomfortable, the loudspeaker was TOO loud, and nothing was free. The only good thing was the price...which isn't always enough."
Cons: "Waited after both flights for more than 1 hr for my checked bag. No explanation."
Pros: "flight attendants were nice"
Cons: "no leg room, uncomfortable, seats and baggage were not included in ticket price"
Pros: "New planes Cheap fares"
Cons: "1 1/2 hour late leaving Las Vegas An nickel dime airline/ charging for everything. I.e. Extra charge to select a seat/ extra charge for carry on luggage/ extra charge for printing tickets."
Pros: "Nice size plane, non-stop, Las Vegas to St Louis terminal good, boarding very good, flight crew and pliot excellent"
Cons: "Cost and comfort, the airfare was normal but when I arrived at Las Vegas Airport, bag fee $40 (to high), seat on plane very poor (no cushion did not recline) cost for soda (terrible) the flight crew was great but fees spoiled my flight. I will not be flying Frontier unless it is last resort."
Pros: "Landing was ten times better landing in st louis than kanding in phoenix...cabin pressure dropoed quickly coming into phoenix.. Very even drop coming into st louis"
Cons: "Should provide at least a cup of ice water free..did have that going to phoenix from st louis...but nothing on way back..."
Cons: "The Huge weather delay has nothing to do with Frontier since the weather is out of there control. All I can say is you get what you pay for!"
Pros: "Crew was very friendly ! The ticket agent working the checkin before security was very unfriendly didn't really even speak, everyone else made up for tha"
Cons: "Didn't get a free drink, no inflight entertainment. But this is to be expected with a budget carrier."
Pros: "On time"
Cons: "Bag fees are vague and expensive"
Pros: "Flight crew was very nice and courteous. The flight itself was smooth."
Cons: "Seats do not recline and not enough leg room. When boarding they should let people in the rear of the plane board first."
Pros: "I liked the comfort of the flight, the staff, the timely manner in which we got to our destination and getting informed about our flight."
Cons: "Nothing I didn't like."
Pros: "Okay. Red eye flight to St. Louis. Managed to keep it cheap - but Frontier you have to pay for all the frills. You have to wear your suit on the plane to avoid paying for carry on."
Pros: "Crew was knowledgeable, courteous and professional. Flight ran right on time."
Cons: "Seats (17C and 17D) were not very comfortable (minimal cushioning on seats and backs, no cushion on arm rests, and seats do not recline). Also, there were two pieces of used gum in my seat back pocket (yuck!)."
Pros: "I had neve flown Frontier before. The boarding experience was orderly, fast & efficient."
Cons: "There was no free wifi"
Pros: "Clean airplane. On time."
Cons: "The surprise at the check in desk to pay $50 for a carry-on bag! A total greedy corporate rip off."
Pros: "The staff was very pleasant."
Cons: "Would have liked the seats to recline some-they were too straight to be comfortable. Everything seemed to run very efficiently."
Pros: "Smooth flight and excellent recovery from a strong gust of wind seconds before touchdown."
Cons: "Had to pay for snacks. No entertainment that I was aware of."
Pros: "The seats were mildly comfortable enough and the price was exactly what we were looking for."
Cons: "The boarding process seemed unorganized and hectic. People not in the proper zone were able to board. Some of the crew did not take their profession seriously and I seemed to have annoyed them by asking for some sort of service. I did not like how they try to shove the frontier airlines credit card down your throat. The food was boring, expensive, and, oh yeah, I had to buy it. There was absolutely no entertainment which made flying the worst."
Cons: "The seats, the pilots they land to rough and at a high rate of speed!!"
Pros: "The 2nd leg of the flight the worker was able to get me a window seat"
Cons: "I didn't like the surprise $60 fee for carry on bags"
Pros: "It was a direct flight"
Cons: "That they charge for luggage and while boarding it looked to me as if anyone could have brought a carry on and they wouldn't even noticed or checked to see if it was paid for... so why bother charging!!"
Pros: "I had a very nice flight and would return for sure."
Cons: "I bought a combo of 2 shots 1 coke and never got my snacks. Upsetting but at least I had shots to get over it."
Pros: "We had service dogs, and the entire staff was willing to work with and accommodate our needs. They were super friendly and we left knowing more than a few smiles were shared. Thank you."
Pros: "I liked the price"
Cons: "Seats were to tightly put together"
Cons: "Can't believe drinks and snacks cost. At least that is the way it appeared. Usually a soda is free, but the flight attendant asked if I wanted a drink or snack for a fee. Charge for a seat? Really? Overkill on all the extra fees."
Pros: "Flight was over 3 hours delayed. Frontier said we would get an email about compensation and we never did. My returning flight was also delayed with very little remorse and no compensation from Frontier customer service."
Pros: "Price was good"
Pros: "I will never fly frontier ever again. The absolute worst airline I have ever been on."
Cons: "There was not one positive thing about this airline. Everything was horrible. The most uncomfortable flight ever. Seats don't recline. Have to pay for carry on bags. Everything was terrible. Don't fly frontier. Also you have to pay for water on the flight which is another thing you would never do on any other flight. Don't waste your money with frontier stick with southwest or any other airline."
Pros: "Flight was on time and arrived on time."
Cons: "Another member of our party was flying to O'hare on Frontier and had a two hour delay leaving Denver. They also had a five and a half hour delay coming to Denver. Moral of the story is if your flying to Denver from St. Louis fly Frontier. If your flying to Denver from O' hare don't ever fly Frontier."
Cons: "Missed my flight played for insurance and didn't want to help at all."
Cons: "Unable to board flight. Arrived 1 hour early.very rude agent she refused to get a supervisor.told us there was no superb.Daughter missed chemo treatment. We were told could not get on flight till Wed.This was our first time on Frontier.It was very stressful and frustrating.checked in on line rating1.0 very very poor."
Pros: "A very smooth landing."
Cons: "I waited in line to check in for 45 minutes or so. No-one was at the desk. A customer ended up finding a security guard and asking them to find a Frontier employee. They paged for one over the loud speaker. How embarrassing. A woman started checking customers in, with the attitude of the century. She was angry, rude, and just plain nasty. This should not be the face of Frontier. When friends and family ask, "How was your flight?" All I can picture is that woman and her pinched tight frown of a mouth, angry grimace of a face and condescending hateful tone. Good day."
Pros: "The flight attendants were very friendly on this flight, even offering to help me carry my son's car seat as I was traveling with 3 children under 8 by myself (this doesn't often happen with flight attendants on any carrier!)"
Cons: "- boarded early and then made announcement that they were closing the door and everyone needed to board (this was 30 mins. before scheduled departure); my children and I were running to this gate from another gate when we had to make a pit stop at the bathroom for my 2 year old to use the potty - we heard the announcement and sprinted to the gate in enough time, but 1 minute more and they would have had the door closed and not let us on."
Cons: "Flight was delayed 1.5 hours. Waited in line at bag check for 2 hours with little communication as to why it was such a mess. Employees from other airlines had to help with the chaos."