Cons: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
Pros: "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Pros: "Delta’s crew is always the best. On schedule"
Cons: "This was a 2 hour flight, some entertainment would be nice..."
Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Cons: "Delayed three hours with no communication or compensation. Poor customer service"
Cons: "First flight delayed 45 min, then cancelled. 2nd flight 3 hrs later."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Pros: "Flight was pleasant and all the crew members were courteous."
Pros: "Great pilot. Outstanding control over the plane. Arrived an hour and a half before originally forecasted three days prior."
Pros: "Great crew, efficient boarding, on time flight."
Cons: "The seats remain too small and the chairback gave my shoulders cramps."
Pros: "Flight crew very friendly."
Cons: "Everything was as expected. 1 star on entertainment as there was none. Would have liked to have been able to get 3 seats together without extra charges."
Pros: "all around experience was good arrived in Charlotte early"
Cons: "Nothing to really say wasn't to bad to say..."
Pros: "courteous helpful & friendly crew and really great ground crew too"
Pros: "The middle seat was empty I had an aisle seat. That was wonderful."
Cons: "No wifi screens for books or movies but I had my iPhone."
Cons: "The flight was delayed because the inbound aircraft arrived late, but United didn't notify me until I was already at the airport. They would have known about the delay for hours already by that point, so I could have rebooked on a different flight. Instead I had to spend the night by the airport in Hartford or risk missing my connection and being stranded in Chicago."
Pros: "Crew was phenomenal!!!! So attentive and professional. Great customer service"
Cons: "flight was over two hours late because of a late incoming plane. That may be for good reason, but we weren't told until less than one hour before takeoff. It doesn't make sense that the airline just found out one hour before takeoff that the flight was two hours behind. We should have been told sooner about the delay, while we had other choices of alternate flights."
Pros: "Very little"
Cons: "Crowded planes, problems with efforts to upgrade, no room in the seat"
Pros: "No delays, kind people, fast flight, what's not to like?"
Pros: "Nothing"
Cons: "Our flight got cancelled three times before they finally switched us to Delta. We missed an entire 2 days of our vacation that we haven't got reimbursed for. One of the agents that worked for United Airlines put her hands on my friend that I was traveling with and the police got involved. It was an horrible experience and no one was trying to accommodate us for our troubles what's so ever. I will NEVER fly United again. A waste of time and money."
Pros: "Delayed 3 hours"
Cons: "Lack of customer service response to help initially with rebooking"
Pros: "I liked that I personally wasn't beaten in the face"
Cons: "I don't like United. They can suck a fat one."
Pros: "It was fast & we didn't die we're the only good things"
Cons: "The Flight attendant was rude and mean , the plane was small and old .. But most of all he flight attendant ruined the flight for everyone. I even heard people saying she was mean as they were getting off the flight. I think her career as a flight attendant has ran its course (she was pretty old also)"
Pros: "Flight was delayed..boarding for St Louis was one of the worse flights I have ever seen..crew was rude..asked for a juice and she was mad because I didn't finish it..very uncomfortable flight..small plane."
Cons: "Got home"
Pros: "The check in clerk took care to reprint my boarding pass so it reflects my TSA precheck status."
Cons: "The seat was stiff and uncomfortable"
Pros: "Crew were amazing. Seats are very uncomfortable! Tiny seats and small space between them"
Pros: "Non stop option, Competitive price in spite of all the add-ones"
Cons: "More legroom,"
Cons: "No WiFi - even for our HSE. Seats do not recline. Terrible turbulence."
Pros: "The staff was a well oiled machine! Very smooth overall experience! Very funny stewards! We even heard other people commenting & laughing after getting off of the flight!"
Cons: "Flight was cancelled to Orlando 4 hours before takeoff. Next flight offered wasn't until 2 days later. Had to cancel entire trip and had to pay Universal Studios $300 in fees to cancel on such short notice. Will NOT be booking with Frontier anymore."
Pros: "Quick boarding and friendly staff"
Cons: "Seats are much too small if you are overweight and have to sit by someone you don't know."
Pros: "Good price."
Cons: "Very uncomfortable. I'm not sure I would buy this ticket for a flight more than two hours."
Cons: "Disorganization with boarding process. Gate changes from that which was indicated on boarding pass, without notification. Expensive baggage/fees. No basic complimentary accommodations (snacks). Uncomfortable seats lacking ergonomic design and headrest. Small spaces for personal items."
Pros: "Nothing"
Cons: "The seats and the trays are too small there's no space it's horrible and also Landing was horrible I thought I was going to die"
Pros: "The lady next to me said “if these seats get any smaller you’ll have to be 10 & under to ride!”"
Pros: "Our seating pass was upgraded at the terminal at no extra cost."
Cons: "Window seats would have been better."
Pros: "The crew was very nice and the seat seemed more comfortable than another airline I was on."
Cons: "Nothing. It was perfect. Smooth landing as well. Great pilots!"
Pros: "Got there safely"
Cons: "Cramped, disorganized seating. No fault of the airline but sat next to rude, loud and unhygienic travelers. The check-in process was awful as well. I approached the Spirit counter because I was having trouble with my app. When I asked for assistance the girl at the desk only said and repeated "boarding passes must be printed at the kiosk" as if she didnt want to be bothered or that's all she knew how to say."
Pros: "Everything was easy. From checking in on flight to crew being so friendly and human. Great flight!"
Pros: "Everything"
Cons: "I purchased a seat and someone else was sitting in the seat. I had to be reassigned to a different seat."
Pros: "outbtoundflight 4+ hours late inbound flight 2.5 hours late never even offered passengers water"
Pros: "The plane was very clean and crew was okay."
Cons: "No explanation about delay and horrible check in process. There were very few announcements about boarding."
Pros: "They customer service was amazing. Everyone polite and very accommodating."
Cons: "The seats were uncomfortable and didn’t recline"
Cons: "Plane was maybe 1/2 full. Almost everyone was jammed 6 across in the back third of plane. Front empty. Could only move 4 seats up or back after takeoff. Ridiculous. Finally stewardess said we could move elsewhere. Thank god."