BDL
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— BDL
Nov 30 — Dec 71
Round-trip
1 adult
Economy
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Wed 11/30
Wed 12/7
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Good to know
Low season | January |
|---|---|
High season | June |
Cheapest flight | $80 |
Average price round-trip | $338 |
Good deal round-trip | $113 |
Good deal one-way | $76 |
Best time to beat the crowds with an average 4% drop in price.
Most popular time to fly with an average 22% increase in price.
Flight from Lambert-St Louis to Hartford Bradley Intl
(avg. price over the last 2 weeks)
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FAQs for booking flights from Missouri to Hartford
Top 5 airlines serving Missouri to Hartford Bradley Intl
Scores according to KAYAK customer reviews8.3
SouthwestOverall score based on 15291 reviews
8.6Boarding
8.3Comfort
8.9Crew
7.9Entertainment
7.7Food
Pros: "Yes"
Cons: "Nothing"
Pros: "Joey was awesome!"
Cons: "The flight was delayed almost an hour because of a luggage cart running over another cart or the ramp to load luggage. The situation was unclear."
Pros: "Typical SW flight, good value"
Cons: "Delayed flight, TSA checkpoint established at gate added to already delayed flight, beverage service cut short because of mild turbulence. Flight attendant threatened to call cops because we asked to finish our drinks that she had just given to us 3 mins ago. When asking for our drink ticket in return she refused."
Pros: "Getting to check my bags at no cost was fantastic. This was my first time to fly with SW. What a great trip! I was able to pack gifts of bottles of wine in my luggage and not pay to have the bags checked in. All the SW employees were very friendly. I loved the overall experience."
Cons: "Not sure I like not having an assigned seat. Yet, the way SW does the boarding sure makes it go faster."
Pros: "On time"
Cons: "Literally half of seats were being saved. UNACCEPTABLE"
Pros: "It was so clean and comfortable"
Cons: "No turbulence"
Cons: "My 2 flights had less than 1 hour in between. The St Louis flight was delayed 20 mins initially then while waiting on board while carry-on bag checking delayed us further. My layover was down to 20 mins. Once we arrived to Vegas, the sky bridge wasn’t ready, my next flight was done boarding."
Pros: "Staff."
Cons: "Animal on previous flight made a mess and delayed ya. Should be stricter policies."
Pros: "On time departure and arrival"
Pros: "Super nice crew despite the late hour"
Cons: "N/a"
Pros: "They got me to destination safely"
Cons: "No AC on the ground. WiFi not working. Crew not very attentive"
Cons: "delays"
Cons: "Flight was delayed an hour. We are a family of four that could not seat near one another; including our 11 year old daughter who had to sit in the back of the plane apart from the rest of the family."
Cons: "45 minutes late due to no flight crew. Flight crew that finally showed up was short handed."
Pros: "Some good, some annoying. All provided good service."
Pros: "The crew was amazing."
Cons: "Nothing."
Pros: "Seats were quite comfortable"
Cons: "I really hate how bad Southwest WiFi is, wasn't working again. Additionally, the plane was an 800 series jet, basically new, and has this loud music playing during boarding which makes trying to get a last phone call in impossible. What is wrong with a little quiet?"
Cons: "The flight was 4 hours late."
Pros: "The crew on board were great."
Cons: "At folks at the airport need to take a coursein manners and learn how to speak to customers. They are very rude and condescending. I will contact Southwest about my experience."
Pros: "stewardess was very nice"
Cons: "bumped out on time flight to someone else. so we waited over an hour for different plane. then they forgot to load luggage so we sat first another 45 minutes. very disappointed."
Pros: "great crew smooth ride"
Cons: "1 hour delay in STL"
Cons: "Arrived at gate two minutes after door close and missed connection. Desk people were very unsympathetic...they said they were aware aid delayed flight in but decided not to hold plane, so stuck in Baltimore for the night. Went to get my luggage and told it would be 1.5 to 2 hours to get it. Went to belt they told me to go to and luggage was waiting for me...it was obvious they just didn’t want to deal with getting the luggage and were hoping I just let them hold it."
Pros: "On time. Flight not full."
Cons: "Slow service. One cup of coffee. Had to wait on runway for gate to pen to deplane"
Pros: "35 passengers makes for a very pleasant flight!"
Cons: "Third flight this week and again the WiFi is terrible. I like SW but in a business with few differentiators WiFi matters for business travelers."
Pros: "Love Southwest but it was 45 minuets late. Otherwise good"
Cons: "Got on the plane. 94 degree afternoon so its tough keeping the plane cool. Cannot leave the gate because the engines wont start due to a faulty auxiliary power unit. So we sit and cook on the plane for 25 minutes while the engines are started manually. We were told that the auxiliary power unit was not necessary after the engines started. Flight went fine."
Pros: "Friendly staff"
Cons: "Broken bathrooms Plane delay Over crowded and no room for bags"
Pros: "Light rail was fast and cheap from downtown. Security was fast"
Cons: "Everything was easy"
Pros: "Funny flight attendant. Nice to kids"
Pros: "Smooth flight, friendly staff."
Cons: "Not much room in seats or between rows."
Pros: "Fast flight"
Cons: "Crew was ok"
Pros: "Southwest is always enjoyable"
Cons: "Luggage did not make it and was delivered 5 hours after the time given for delivery of luggage."
Pros: "One of the passengers was celebrating a birthday. A flight attendant asked all passengers to close the window shades and turn on call lights. We all sang ‘happy birthday’ and when the birthday girl blew out the candles, everyone turned off the call lights. Surely a birthday to remember."
Cons: "N/a"
Cons: "Flight attendants were sloppy and not friendly"
Pros: "Service is alway the best."
Pros: "Plane crew were efficient and friendly but not imposing. Orderly boarding process and announcements during boarding regarding seat and storage availability was helpful."
Pros: "No delays, friendly flight attendants"
Cons: "I checked it EXACTLY 24 hours ahead of time with A-List priority and still got assigned A21 for myself and B40 for my son. How is that even possible?"
Pros: "I am a physician and customer service is very important. I had never flown on Southwest until today. I was so impressed by the friendliness and kindness of EVERY Southwest employee that I encountered. Clearly, the company instills a strong work ethic in the employees and they also recognize that a smile goes a long way. This was my best flying experience ever. I will definitely fly Southwest again!"
Pros: "On time"
Cons: "No complaints"
Pros: "I enjoyed my experience with SW. It's been a few years since I have flown with any airlines. It was delightful to have little luxuries like free checked bags."
Cons: "The only thing I didn't like was how rough the landing was. It was like there wasn't enough space to land."
Pros: "Always consistently pleasant staff and clean planes."
Cons: "Can't think of anything!"
Pros: "Early arrival"
Cons: "Sat on ramp for over 20 minutes waiting for a gate in Hartford"
Pros: "I fly A LOT on many airlines. This cabin crew was great--professional and friendly, accommodating and thoughtful. The female attendant treated us to the "Southwest experience" of the past with humor and even a song to grab everyone's attention and get those tray tables stored and trash removed. I applaud all three of them. If only all flights could be this enjoyable."
Cons: "No wi-fi."
Pros: "Boarding was smooth, got seats together toward the front, no turbulence, arrived 20 mins earlt, staff was friendly and attentive."
Cons: "It was perfect"
Pros: "Simple and easy seats too tight"
Cons: "Seats too tight and too little leg room."
Pros: "I only fly Southwest because I like the boarding process. The flight attendants are also very helpful and friendly."
Cons: "In the past, I've paid extra for early bird boarding and, overhearing chit chat while standing in the boarding line, I got the impression that those who were ahead of me neither paid the extra for the early bird or were A class or above."
Pros: "Service"
Cons: "Na"
Pros: "I like that Southwest provides snacks but I wish they would get with the times and partner with a company that provides healthier things than processed crackers, chips, and cookies."
Cons: "The entertainment when using Southwest Wi-Fi is pretty bad. The free TV shows are almost all reality shows."
In Salt Lake City the directions from the gate to the outside bus area to take passengers to the outside gate was unclear. There was no one in view from the entry of the ramp to the end of it. I tripped over the metal bumper and fell on my knees, causing cuts and bruises. Although my luggage falling made a loud noise, there was no response from anyone. I had placed a request for a wheelchair beforehand, also with no response from Delta.
No complaints!!! Great trip!
Fast and affordable
Pros: "the crew took very good care of us"
Pros: "The crew was nice."
Cons: "N/A"
Pros: "The crew was nice"
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Pros: "Being on time with everything."
Cons: "Nothing"
Cons: "Really felt happy on time touch down nice journey with delta"
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Pros: "Friendly crew"
Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Cons: "It was late"
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Cons: "WiFi"
Pros: "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Pros: "Everything was on time and efficient. I also liked that the captain came on and updated us on arrival, turbulence, weather, etc."
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Pros: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Cons: "The bathroom was smaller than my seat!"
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Cons: "Ac not working at last 30 minutes of flight."
Pros: "Nothing"
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "every person who was not a delta employee, those people were kind and helpful."
Cons: "The gate agent was the opposite of professional. You might as well get a cardboard cutout. The gate agent was unable or unwilling to explain when and how I would get my seat assignment and with what group I should board with. A passenger helped me. I am a frequent flyer, primarily AA, I will never fly Delta again."
Pros: "Flight was on time."
Cons: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
Pros: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "In flight movies"
Cons: "The flight was 3 hours late taking off which made us miss our connection to chicago so we are stuck in Atlanta tonight with unplanned expenses we were not planning on!"
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Cons: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."
Cons: "My flight got to New York so late!!!! I missed my international flight."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Pros: "Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early."
Cons: "Nothing."
Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Pros: "This time the tea was nice and hot!"
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Pros: "Nothing!!"
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"
Cons: "turbulance"
Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."
Pros: "I liked that I was able to get able to get an earlier flight!"
Cons: "I don't like that I had to pay $50 extra dollars for standby on both legs of my flight! I am a very loyal delta customer and these past times flying I feel like my favorite airline is turning into the bad airlines delay everytime, problems with the plane fare prices too high! I'm starting to think about taking my business elsewhere!"
Pros: "10 minutes early departure"
Cons: "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"
Pros: "It was great and very roomy I felt like a movie STAR!!!"
Cons: "N.A"
Pros: "The fight was delayed but they gave us complimentary drinks on the flight. Nice."
Pros: "Crew were very nice."
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Pros: "Polite crew"
Cons: "No air traffic"
Cons: "Communication among crew members was terrible. We had to ride a crowded shuttle over to the plane only to be told we could not get off because the crew was running late. The crew shows up and begins their pre-flight preparations, but we then could not get off the shuttle because of broken air system"
Pros: "Pilot and crew were great even though we had lots of delays due to weather"
Cons: "Gate agents were a little rude to some customers"
Pros: "Flight was delayed, and unclear why."
Pros: "Nothing"
Cons: "Handicap issues. We were exiting on the tarmac in Charlotte- all crew left us on the plane waiting for assistance to get off. Finally when someone showed they would not come up the ramo to get my Mom. I backed her down myself while 5 bewildered airport workers looked confused."
Cons: "2 hour delays on both flights of a round trip"
Cons: "4 hour plane availability delay - of course planned on weather but not planning"
Pros: "You got us there safely."
Cons: "Not sure who is at fault for running out of de-ice solution, but keeping us sitting on the tarmac without air ventilation for almost 3 hours... with only an apology and a last minute glass of water? that was terrible customer service."
Pros: "Flight left St. Louis on time,"
Cons: "My connecting flight was cancelled while I was in the air. Customer service was SWAMPED with cancellations with only a handful of staff to help. My plane was a mechanical cancellation so I received a food and hotel voucher. Trying to get another flight from LaGuardia to YYZ was horrible."
Pros: "On time"
Cons: "Having to walk from concourse b to concourse e for my connecting flight in less than 15min before the doors were shut. Was literally in my seat for 5min and the door was shut. Most people (older or families) would have missed it. Shame on CLT or American Airlines"
Pros: "The TVs and free movies!"
Pros: "Newer plane. Ceiling light. Pilot’s skills!"
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "On time. Friendly and attentive staff."
Cons: "Delayed due to no available gate attendant. Limited ground crew."
Pros: "They got me there on time"
Cons: "Long delay getting off STL-CLT. Made it to gate for CLT-ROC. Then, crew delay. The usual crammed interior, cheap snacks, feeling about like a public bus"
Pros: "Room between rows Entertainment from St Louis to Phoenix"
Pros: "We got to our destination safely, and American provided us with extra legroom seats."
Cons: "Service was curt and there was only phone-based entertainment."
Pros: "Fast"
Pros: "Same as above. Very pleased"
Pros: "Everything went smoothly."
Cons: "No charging outlets on seat ( this something pretty standard on most planes now). The flight was delayed because of the plane had a problem with the tire. The passenger next to me had a broken tray with tape around it. The bathroom had a broken sink."
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Pros: "Spacious seats"
Pros: "everything was on tyime"
Pros: "On time take off"
Pros: "A nonstop flight, with a friendly efficient crew, met my expectations. A crew member went above and beyond when I asked for a coffee stirrer with my coke and ice."
Cons: "I've been spoiled by another airline's access to screens on the back of the headrest. I have my own hand held devices to entertain myself instead."
Cons: "Flight was late, got a message from Kayak that it was delayed 3 hours...thank goodness I happened to check again, because then it was only delayed for 41 mins, then it gave me an update that it was only 21 mins delayed, then went back to 41! Pretty inconvenient, and it would have been nice to get a text, not just some silent pop up"
Pros: "Flight was on time, staff was friendly and boarding was organized."
Cons: "I'm a small person (5'-2", 105lbs) and I didn't have room to breathe in that tiny little seat."
Pros: "Smooth - trouble free - calm process"
Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."
Pros: "On time arrival"
Cons: "Everything else"
Cons: "Everything was great."
Pros: "The flight attendants were great and very friendly!"
Cons: "The wifi wasn't very good so I couldn't access the in flight entertainment I also had my own snacks so I didn't buy any food"
Pros: "Relatively smooth flight"
Cons: "Seats are built for very small people. My knees were pressed into some hard surfaces for the entire 3+ hour flight. Made it a little painful to walk when we landed. The movie screens (not headrest systems) were all up overhead so you get a neck cramp watching anything. The headrest behind me pressed my shoulders forward and the extendable part would not stay up. The window stopped at about my shoulder so to look out I had to crouch down. AA better stop squeezing us for profits and start delivering a quality service or we'll all find some other airline that puts passengers first."
Pros: "mango juice and soft blankets"
Cons: "too much time between meals"
Pros: "Staff polite and helpful. No complaints/ Slept all the way"
Pros: "Non stop"
Cons: "Airline"
Cons: "Haven't taken it yet!"
Pros: "I enjoyed that the ride was only 35 minutes. The crew was helpful and professional. Quick and smooth trip and came in on time. Can't really ask for too much more than that."
Cons: "The middle seat was a little cramped but I can't really complain since I lucked out with window seats the entire trip and only had to sit in the middle seat for the shortest plane ride on my trip."
Cons: "No food or beverages for me. I slept comfortably on my flight"
Pros: "The movies"
Cons: "No Food"
Cons: "The delay"
Cons: "Flight was delayed."
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Cons: "The delay"
Pros: "All great."
Pros: "Quick, efficient flight"
Cons: "Nothing all good"
Cons: "An hour delay"
Pros: "Very attentive crew"
Cons: "The plane was not at its original time"
Pros: "Nothing"
Cons: "A flight not canceled due to mechanical failure. A staff that were actually helpful. United could care less and I will never fly with them again"
Pros: "They really help out families with young children."
Cons: "Internet wasn't working."
Cons: "Our flight was canceled for no reason making us lose 1 day of vacation. The airline didn’t even bother to contact us."
Pros: "The captain was wonderful"
Cons: "The crew were jerks"
Pros: "Kind crew."
Cons: "Did not allow me to have carry on. Had to pay for it to be checked. Unexpected cost."
Pros: "Flight was on time"
Cons: "Better food would be nice."
Pros: "Boarded on time"
Cons: "Sat on tarmac in United plane at destination (Denver) from 2:40 pm to 3:35 pm. Waiting on a gate to unload...just long enough to miss my 3:30 pm United connecting flight. Why couldn’t United have delayed the connecting flight a few minutes knowing we were sitting in another of their planes just a few feet away?"
Pros: "Due to earlier delay, was not able to make this flight"
Cons: "Did not take flight due to earlier delay"
Pros: "Nothing"
Cons: "They delayed so long that I had to reschedule for another day. This is after watching planes to other possible locations take off before United would switch peoples tickets. This was after a 4 hour layover completely disappeared. They should have been able to reroute planes or something after the first 2 hours of delays since it was for a weather phenomena that gives tons of warning (at least 24 hours)."
Pros: "Thanks for the free cocktail"
Cons: "The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again."
Pros: "Free snacks"
Cons: "Not a lot of foot room"
Pros: "Nice flight attendant"
Cons: "Seat hurt after around three hours"
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Cons: "Not enough room!"
Pros: "see above"
Cons: "see above"
Pros: "Quick short flight."
Pros: "Flight was on time. This shouldn't have to be a "positive" aspect of the trip but unfortunately was the only flight during my trip that was on time."
Pros: "Traveling fast"
Cons: "To pricey"
Pros: "Excellent"
Cons: "Nothing"
Pros: "The flight crew tried to make the best of a bad situation."
Cons: "We paid good money for first class tickets expecting to get a hot dinner meal on the flight so we had not eaten. By the time the flight was allowed to take off, the dinner onb the flight had sat too long and they were not allowed to serve it. They gave us a coupon for $20 buck to eat dinner at San Francisco airport upon arrival but of course no restaurant is open at 2:00 am."
Pros: "Friendly"
Cons: "Everything was good"
Pros: "The flight left and arrived on time."
Cons: "United cancelled my flight to Kansas City on short notice, with no explanation and no alternative flight offered."
Pros: "Online movies and TV"
Pros: "Good flight. On time. Good crew. Decent legroom."
Cons: "Not enough room for suitcases in overhead bins. Crew could tell people not to put jackets in overhead bins but did not. Food selection - would be nice to have a choice of 2-3 snacks."
Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."
Pros: "On time"
Pros: "Kind flight attendants and quick early arriving flight"
Cons: "Nothing, everything was food"
Pros: "Got us here early, smooth ride"
Pros: "The crew was polite."
Cons: "The plane was flithy. The crevice between the seat and the wall of the plane was caked with filth. The beverage served was lukewarm water, with no other choices. The plane was uncomfortably hot."
Pros: "On time flight. Great service from United crew."
Cons: "Flight was delayed by more than an hour due to maintenance issue which could have been avoided."
Pros: "Able to pick seat"
Cons: "A little tight"
Pros: "Free entertainment"
Cons: "Uncomfortable seating and couldn't sleep"
Cons: "Same as above, including late flight"
Pros: "Mostly nothing"
Cons: "The flight was delayed, not a lot of information conveyed to passengers. The aircraft landed more than 4 hours late, could've gone to Kansas City and come back twice in the same amount of time. No apology by the crew for the delay"
Pros: "Delays in both flights"
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Pros: "Bad"
Cons: "Bad"
Cons: "Flight delay"
Cons: "Had to wait to takeoff for approx 15 minutes due to maintenance preparing paperwork"
Pros: "No one sat next to me. Flight was early!"
Cons: "Unhealthy snack."
Pros: "It eventually ended"
Cons: "Spent almost an hour before actually taking off. Terrible service. No"
Pros: "easy transfer"
Cons: "had to transfer"
Cons: "Dulles International Airport on a beautiful June 3, 2016. Flight was from Dulles to Hartford and due to depart at 12:30 pm. 12:30 pm - Notified flight delayed an hour or so because they didn't have a flight attendant for the flight. 2:00 pm - Notified flight delayed because Flight Attendant was found but on way. 4:00 pm - Notified the Flight attendant would not be able to make it, but they were looking for another one. 6:00 pm - Notified a Flight Attendant was found and was on a plane that was inbound and would be landing any minute. Notified plane with Flight Attendant arrived at gate and they would be there any minute and we could begin boarding. 6:45 pm - Flight was CANCELLED!!!!! I could go on about how I was rebooked on an 11:00 pm flight on American Airlines out of Reagan, my checked bag was not returned to me and I was told it was on another plane United plane that would beat me to Hartford, they shuttled me to Reagan. I got to Hartford and my bag was not there......SURPRISE!! This was ridiculous and thank god I was traveling alone and had time. I felt bad for the families with small children who had to suffer through this stupidity."
Pros: "Nice flight and on time."
Cons: "I don't like small crowded planes. You get off at gate 50 and have to race to gate 20 to catch your next flight."
Cons: "Staff could be friendlier"
Cons: "SERIOUSLY, no WiFi purchase option??!"
Pros: "The flight attendants were pretty nice and attentive. The captain was good at keeping the passengers updated."
Cons: "The 2 hour delay was not fun while we sat waiting on the airplane. I realize this is not the crew’s fault."
Pros: "Crew was very friendly"
Cons: "Pretty much everything else, should have WiFi by now even if it’s paid"
Pros: "Cost of flight."
Cons: "The seats in a A320/321 are not adjustable. A much longer flight then a couple of hours would be tuff."
Pros: "The crew was great. The flight was smooth and comfortable. I paid $25 extra for extra legroom and closer to the front... and an aisle seat. It was totally worth it."
Cons: "The flight was delayed 2 plus hours."
Pros: "Went exactly as described"
Pros: "The staff was a well oiled machine! Very funny & accommodating. They were all very friendly & helpful to all of the passengers. Everything was clean & orderly."
Pros: "Nothing"
Cons: "The flight from St. Louis to Orlando was delayed therefore the flight from Orlando to San Juan was also delayed and I was not given a chance to go home. My only option was to receive a $20 meal voucher and wait in the airport another 24 hours. The staff was rude and there was no communication between one flight crew to the next. Worst experience ever and I'll make sure to tell all my friends and relatives never to use your airline."
Pros: "The crew was wonderful"
Cons: "In one weekend had two flights that were very delayed. Plus the return Orlando flight the cabin pressure was not regulated very well."
Pros: "Started with the nickel and diming during check in. The app wouldn't take my card so I had get on the website. Apparently buying the ticket doesn't give you a seat, you have to pay extra for that. Taking more than a laptop bag or purse, that's extra. Right there, your low fare is shot to h#ll. Definitely check the hidden costs before booking. Then came a 5 hour delay of the flight, apparently the plane had mechanical issues at it's previous stop. Frontier provided $10 meal vouchers, which doesn't go far in an airport. Seats don't recline at all and you feel like you're in a cattle car. The seat back tray is about 6" and doesn't hold much. The combination of turbulence and a pilot yanking the plane around during landing brought out the air sick bags by several passengers around me. Then on the ground, he was racing around and taking turns like an Indy500 race car. I seriously thought he was going to do a handbrake turn into the parking spot. Frontier provided vouchers worth $100 per ticket for the flight, but only good for another Frontier flight. I don't think so..."
Cons: "Several hidden costs. Uncomfortable seats Rough landing"
Pros: "Overall good flight."
Cons: "I’m tall so comfort is not an option unless I want to pay for it. No food unless I want to pay for it. No entertainment unless I want to bring it."
Pros: "The staff was wonderful. Great people with great personality."
Cons: "Everything from getting on the plane was not only difficult, but uncomfortable, and with a lack of detail towards the customer. From the small tables at knee level, to the chair angle, this entire experience was either wrought with an inability to sit easily and definitely was painful every time I needed to move."
Pros: "Friendly staff."
Cons: "Unaware of check luggage cut off"
Pros: "1 star, not applicable (didn't get food/drink), no entertainment. Flight was very early so that was nice!"
Cons: "Scented air not the same scent throughout."
Pros: "The leg room was very good. The flight was right on time! The plane was neat and clean. The price was the best. Nice crew."
Cons: "I'd have liked a drink and a snack since the Starbucks next to the site was so slow I stood in line 1/2 hour and left without getting to the counter for coffee! Doesn't everyone take luggage - just add it to the ticket price so one can know the actual cost."
Cons: "Got here early, sat on runway for 20 minutes before a gate was available which put us in at the actual time. Then had to wait another 20-30 minutes for bags at baggage claim area."
Cons: "That we have to pay for soda.....all the other airlines have free soft drinks. And I don't like paying for a carry on bag."
Pros: "That the staff was really friendly."
Pros: "Excellent price and an overall smooth process. The Frontier app has gotten a lot better and I'd like to continue seeing improvements."
Cons: "For the price you can't really complain, but it'd be nice if pretzels were handed out for free and maybe have a few magazines in the seat backs. A few small improvements would go a long way."
Cons: "Carry on fee is a rip off and fairly well hidden added expense. Other carriers, like Spirit, that charge fees are very up front about it and are generally much cheaper flights to begin with. Crew was nice. But plane was over booked and jam packed."
Cons: "I will never again fly frontier. Terrible customer service. They know it and they don't care. Their philosophy is well we are so cheap it doesn't matter what we do to customers they will still fly with us. Well not me. Frontier you have lost my business forever"
Pros: "I guess you still what you pay for"
Cons: "We boarded our plane at like 3:20-30 and we did not leave till after 5:15... ridiculous. delay after delay and no complimentary anything just a bunch of we are sorry's. It made me late for most of my evening in Denver so not a very happy customer"
Pros: "not much"
Cons: "I have been more comfortable on church basement folding chairs that the seats on Frontier. I did pay to move to seat 1A, and it still felt like a torture device."
Pros: "good communication about short delay"
Cons: "seats are really uncomfortable!"
Pros: "Quick, reasonably comfortable flight, however....."
Cons: "This was the 12:30am red-eye from Las Vegas to St. Louis. Flight was delayed until 2:20am. Fine, flights get delayed all the time. It is worse when everything in the airport to kill time is shut down, but I digress. Then the plane comes in around 2am, everyone on the flight gets off, then the announcement comes that they don't have a crew for our flight now, and we will have to wait until 9am for the next flight. Whoopsies! This is no longer a delay -- this is a major F-up by Frontier that affected dozens of already very weary customers (the staff admitted to it being a flub). Once boarded, people complained, as you'd expect, and one stewardess responded "Well, you can pay $400 with somebody else, or pay under $100 here." THAT was your response?? She was stating a fact, I realize this, but that was the wrong answer at the wrong time, lady. I know you get what you pay for, but my expectations don't go completely out the window. And don't be proud to be a F-up airline that merely exists on its price point. It's one thing to be one, it's another thing to wave a flag about it. And the cherry on top is what Frontier did to make it right. Another steward on the plane explained how rare this phenomenon is that we just experienced. Well if it really is rare, and inconveniences their customers to this degree, you would expect them to take strong measures to make it right, no? Any restaurant would, a car rental would, etc, if it was such a rare mistake. What did Frontier do? $7 breakfast voucher. Just punch us in the face next time. There are people that have powered through your barely-existent customer service, and those "gotcha" fees that first-time customers run into (at least Frontier hopes they do), and still liked your airline. Then you go and do something to drive even us loyals away. All you had to do was do what airlines run by thoughtful human beings do and issue flight vouchers during this rare mistake, and it would have been a microscopic write-off. Instead -- face punch, and "justification" behind it of all things. Unreal Frontier, even for you."
Pros: "The price!"
Cons: "Everything costs extra,"
Pros: "On time, enough room in seats and seat belts weren't too tight. My fight attendant gave me hot water with lemon upon request at no charge. (I had a cough. )"
Cons: "Lightening storm on the flight to St. Louis caused an hour delay awaiting our luggage. I brought my own food, knowing you have to pay extra for that."
Pros: "Price Crew was very polite"
Cons: "The boarding was very unorganized. When I got to my seat, a pre-boarder had already taken my spot and was very rude about it. Since I had to sit at another seat and take another person's spot, there was a lot of confusion going on. Upon arrival to the destination, they made us sit down again for 20 minutes because they "had to re-accommodate the plane" and they never even moved the aircraft. Never again, it's worth paying extra at other airlines."
Pros: "Kind, helpful, clean, friendly."
Cons: "I'm small and I still think there's just not quite enough room for each passenger spot. Sure, you can buy a seat with more room, but everyone can't. There's just not enough seats that give enough butt and leg room."
Pros: "Cheap last minute flight"
Cons: "They charge you for everything! Carry on bag, checked bag, picking your seat even refreshments costs you money! The seats DO NOT recline at all! It was a very uncomfortable ride. Unless it is a true emergency, I won't fly Frontier again."
Cons: "Flight delayed an hour"
Pros: "The plane left on time and we arrived in Denver ahead of schedule."
Cons: "We arrived in Denver ahead of schedule and then sat on the tarmac for 50 minutes before de-boarding. There was a $30 charge for a checked bag. You had to pay for any snacks. There was no entertainment."
Pros: "The folks at security check were attempting to add humor while keeping the lines moving."
Cons: "The guy who took our checked bag had no personality. He never even looked at us."
Pros: "The crew was friendly and nice"
Cons: "No entertainment and need better bag policies with prices"
Pros: "Cost of flight that's it!"
Cons: "Had to do add ons such as , seat, bags and even a soda , may have been same cost on another airline ."
Pros: "Frontier staff tried their best to keep people in good spirits..."
Cons: "2 hour delay, I was freezing cold on the plane and the attendant said that they didn't have blankets. They pushed the alcohol sales and we were not even offered a bag of peanuts."
Cons: "This was a joke they charge $40 for check in and $45 for carrry on luggage, i have flown for years and never encountered anything like that. Now i have to pay the same thing going back, my ticket just raised $170. Never again will i fly Frontier."
Pros: "Pricing was excellent."
Cons: "Seats were not very comfortable."
Pros: "Free baggage for military"
Cons: "Loud announcing and not classy attempts to upsell us during the flight"
Pros: "Worse than Southwest Airlines. Uncomfortable."
Cons: "Uncomfortable seats and crew didn't smile much."
Pros: "The rates were less expensive so I guess you get what you pay for, but at the gate bag check was 40 per bag, I was expecting more in the realm of 25. (Yes I know I should have checked online) then we get to the gate and the fight was over booked and delayed. When we tried to communicate with the staff about questions pertaining to connecting flights they seemed unable/ unwilling to help. Overall not worth the discounted rate."
Cons: "I really think the baggage fee is way over the top. And perhaps a little customer service training for your people"
Pros: "I got where I was going to."
Cons: "One zone isn't even through the door and the next zone is called and all we do is stand in the very hot jetway for nearly 15 minutes. Being charged to pick our seat and for our luggage is ridiculous. It should be included in the price, if you have to raise the price then at least people would know better the true cost of their travel. Being charged for a drink! Having $1.99 put on a credit card! Wrong."
Pros: "I like the personality of the flight attendants and the newness of the aircraft. Also we arrived 30 mins early"
Cons: "The new seats didnt recline and im 6ft so the too if the seat was a bit short and the bottom lacked in cushion"
Cons: "The flight was delayed and the airline charges for everything. They tried to charge me for my CARRYON bag which is hilarious, and I proceeded to say I would not pay that charge. The attendant let me board the plane anyway and I put my carryon in the overhead without an issue, which deeply concerns me. It seems as if Frontier arbitrarily tacks on that charge, tricking their customers like con artists who will fall for this absurdity. The air conditioning did not work well and they almost forgot to give us water. Maybe they even charged for the water. The attendants were rude. Dont fly Frontier unless you really really really need to save a dime or two."
Pros: "This was my first flight on Frontier Airlines and I had set my expectations very low because the airfare was so low. The plane was spacious, very clean on the inside, the seats were very comfortable, and the staff was very friendly."
Cons: "I have no negative comments."
Pros: "I loved everyone's positive and comical attitude! I've never seen so much positivity and fun from and airline staff before! Because of this, I truly enjoyed flying with Frontier and will keep flying with them. Great prices and even better customer service! Thank you!"
Cons: "It costs to carry on a bag on Frontier. When booking the flight we were looking for a reasonable price which we found with frontier, not reading the fine print they charged us for carry on bags. We ended up checking bags which cost us another $140. Along with this frustration, the seats are horribly uncomfortable and the amount of leg room is ridiculous. I understand maximizing out seats but this was way over the top. I will not be flying Frontier again"
Pros: "The Flight was on time and the staff was nice"
Cons: "I seats seem to be smaller in size so the comfort was not as good. You have to pay for everything on the plane. This was my 1st time taking frontier so I was sure we would get complimentary snacks but that was not the case. There was no WIFI and no option to purchase it either. Overall, the Frontier was Okay."
Cons: "The flight may be inexpensive, but the add on costs to book a seat and carry on a bag were ridiculous. Also, I didn't like that there wasn't a complimentary food or drink item. The line to check my bag was also extremely long and slow and they should have had more staff working."
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