Pros: "The crew was extra helpful - Help was easy to find and the crowds manageable. As a bonus, our flight arrived at the destination 30 minutes early."
Pros: "Nice attendants was the only thing good about this flight"
Cons: "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
Pros: "Great staff."
Cons: "I hate that American Airlines doesn’t sign seats together even when there are spots available."
Cons: "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
Pros: "Very competent flight attendant."
Cons: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
Cons: "Nothing really needed to be better this time around"
Cons: "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
Pros: "AA has good in flight entertainment"
Cons: "1+ hour delay, could’ve left on time"
Cons: "Flight was canceled"
Pros: "I liked being able to board early as an active duty service member."
Cons: "I don't really have anything to complain about."
Pros: "Crew was outstanding."
Cons: "I had to check my carry on."
Pros: "The crew was very friendly."
Cons: "The flight was delayed. A terrifying amount of turbulence the entire flight from Philadelphia to Omaha. I arrived later than expected."
Pros: "The flight was very quick and the crew was very professional"
Pros: "The crew was very nice and the flight attendant so helpful. We travelled with our 3 kids, one in a diaper. When we realized we left our diaper bag at security in the airport, he offered to help us find a diaper by asking other passengers with kids. They were very generous with diapers and wipes and it wasn’t great to experience the kindness of strangers."
Cons: "We couldn’t get the free in flight entertainment. The WiFi wasn’t strong enough. The snacks were fine, but looking back I don’t think there was any food offered for sale."
Pros: "We were allowed to take a carryon bag, unlike on a United flight we took on our way from Chicago to Hartford, without paying $30 to do so. When we got to the Gate for this flight, complimentary checking of carry-on bags was allowed, and that helped speed the boarding process, not just for us, but for all the people on the flight."
Cons: "The on-line entertainment system wasn't working."
Pros: "The flight crew"
Cons: "Small space. Old plane. Tight seats."
Pros: "Kayak was helpful with all the reminder and alerts. The staff was extremely friendly."
Pros: "nothing good nothing bad, just ok."
Cons: "737 might as well be a cattle cart..."
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Pros: "When we left the gate"
Pros: "It works if you follow the rules."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Pros: "Great crew, efficient boarding, on time flight."
Cons: "The seats remain too small and the chairback gave my shoulders cramps."
Pros: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Pros: "all around experience was good arrived in Charlotte early"
Cons: "Nothing to really say wasn't to bad to say..."
Pros: "Once we got flying, everything was fine."
Cons: "Gate changes had passengers walking from one end of Terminal 3 at O'Hare to the other twice."
Cons: "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
Pros: "That we arrived an hour earlier than expected"
Cons: "Someone was allowed to trade seats with the crack head that ended up next to me that kept sexually harassing me and even bit me during the flight. Not to mention the less than closet space that cramped me as I tried to sleep off the flight."
Pros: "The headrest entertainment terminals are always a good thing."
Cons: "No space to put a small carry-on bag if you spend extra to get legroom."
Cons: "old plane with worn out seats."
Pros: "Gate staff had a nice sense of humor and did keep us reasonably informed about the delayed departure."
Cons: "The headroom and seating space on this plane were tight and inadequate. Paid extra for 'preferred seating' but certainly couldn't tell that I got anything for the money. Had to duck to get in and out of seat. Was in a 2-seat row with a large, but not oversize young man and our shoulders were glued together the entire trip. Was served warm tomato juice with no ice, although ice bucket was full. last flight of evening so perhaps attendants were tired, but nonetheless...."
Pros: "On time, smooth flight, no hassles"
Cons: "Tight space but overall not unexpected"
Pros: "Rebooked before we got inside"
Cons: "Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?"
Pros: "The flight was on time Crew was nice"
Cons: "No entertainment"
Pros: "Free in flight movies"
Cons: "Nothing in particular"
Pros: "Flight crew was peofessional"
Cons: "First flight was delayed. Delay not related to weather. American refused to provide hotel. the provided hotel and meal voucher for a fellow traveler on same flight who missed his connection. I was told he was accommodated because he is priority. When asked how I become priority I was told "he spends more money and flies more often." To me that means as a customer I am not a priority to American Airlines."
Cons: "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"
Pros: "Not enough space. Felt too tight. Not comfortable at all."
Cons: "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
Pros: "Everything I like :)"
Pros: "The crew had Halloween candy they bought themselves. It shows they care."
Cons: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"
Pros: "The entire experience was great. All the employees were kind and courteous. Flight to Phoenix arrived early and return flight to Omaha was on time."
Cons: "There wasn't anything I didn't like."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Cons: "Only pretzels were served. Crew was very nice. Friendly too!"
Cons: "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
Cons: "The flight was delayed because the inbound aircraft arrived late, but United didn't notify me until I was already at the airport. They would have known about the delay for hours already by that point, so I could have rebooked on a different flight. Instead I had to spend the night by the airport in Hartford or risk missing my connection and being stranded in Chicago."
Cons: "Staff not friendly, no food"
Cons: "What happened to complimentary snacks?!"
Pros: "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
Pros: "The seats were spacious"
Pros: "getting bumped up to economy plus and being in an exit row."
Cons: "Poor communication about delays, delayed for over an hour with no where to find once on the plane, nobody offered any of the passengers anything to drink. Overall my worst flying experience with United ever."
Cons: "Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles"
Pros: "My bag actually made it to my destination before I did. I also managed to modify my flight on the United app to a better one than the customer service provided."
Cons: "no accommodation or food vouchers offered. If I didn't have a smart phone to shop around, I would have been subject to price gouging of local hotels. I was quoted $399/night at one of the generic hotels advertised at the airport kiosk."
Pros: "It seemed they had just installed new carpet and the seats looked like new. The plane was nice."
Cons: "We were 2 and a half hours late to Omaha. There were thirty planes ahead of us to take off in Chicago. Very long wait inside of the plane."
Pros: "Courteous crew. Smooth landing. My only compliant is that we have to purchase in-flight wi-fi."
Pros: "I arrived in Omaha in one piece."
Cons: "Everything else."
Pros: "I love United Airlines airplanes. They are roomy and comfortable. I don't like to fly, but I have to admit, I felt pretty good on these flights. I get scared when it's bumpy, but I guess that's just life in the air."
Cons: "There was a slight delay in Chicago (20 minutes), which is not much to complain about. I just wanted to get home."
Cons: "Flight was delayed 4 hours.... missed my next flight, too dc, then rerouted to Philadelphia,and transferred to another airline, got to Dayton at 5 pm. I haven't had a vacation in four years, this was not the way I wanted to start. This was a trip from hell."
Pros: "The comfort of first class was very good."
Cons: "The flight attendant was working her tail off, but she was struggling to keep up with the first class passengers due to the limited time to get service items out."
Pros: "Everyone was pleasant."
Cons: "Delays due to staffing issues led to missed connection and 7 hour wait for next available flight."
Cons: "No complementary food is provided. Just some mini snacks."
Pros: "The crew was nice"
Cons: "I was stuck between two very large men on a flight where there was apparently no air conditioning. I could barely breathe for how hot it was."
Cons: "One hour mechanical delay"
Cons: "No gluten free options"
Pros: "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
Cons: "Was supposed to arrive in time for my speaking engagement - since I was the speaker, I was very upset I missed it!!!"
Pros: "I like the television system"
Pros: "Early boarding for families"
Cons: "Ridiculously cramped bathrooms"
Pros: "Fast unloading of plane."
Cons: "Slow boarding, no snack choices."
Cons: "Similarly, poor cabin staffing"
Pros: "Crew was nice Smooth flight"
Cons: "Small plane Delayed flight"
Cons: "Lack of planning. Even though it was specified that I was travelling with a senior citizen. There was a short time between conecting flights. Having my elderly mother having to rush from one gate to other with no assistance whatsoever. Barely making it to the gate on time and luggage getting lost. Still to this time which is around 24 hours later from the flight, there is no response about her bags. Insulin was on checked luggage. She experiencing serious knee pain due to the fast walk from gate to gate. Fast walk being mention since she is old and can't run. Besides that, flights were good."
Cons: "Delayed for a latch for 10min then 10 more then 30 in reality was around 1:30 plus when we finally bored the plane we got delayed again because they had to spray the aircraft because of the snow supposedly 5 minutes it took 25 My overall opinion about united airlines is: Never again Bad customer service"
Pros: "Everything was good!"
Cons: "Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline."
Cons: "My luggage was lost"
Pros: "On time no delays"
Pros: "I liked the fact another passenger was willing to switch seats so my husband and I could sit together."
Cons: "I didn't like the attitude received from the person at the desk at the gate. My husband and I looked at our tickets and were surprised to see the seat assignments I had chosen when I purchased the tickets were not there and instead the boarding pass said "see agent". She then assigned us seating in separate rows and handed us new boarding passes. No explanation. We looked at them and handed them right back and said no thank you, we had purchased tickets together. She said, "this flight has been oversold" and motioned for the next passenger to step up. This really upset my husband who told her, "Wait, we are not finished discussing this!" He went on to explain to her we purchased our tickets together with seat assignments - Together. She then said if we didn't reclaim them when checking in, 24 hours prior, the seats then became available again. What kind of logic is this?! Ugh! If I wanted to be treated like cattle I would have stuck with Southwest! We. It's back to Southwest for us. At least they are up front with their rules."
Pros: "The kindness of the staff."
Cons: "Having to go back to Denver because of a storm-in Omaha."
Pros: "Seats were spacious, we were on time."
Pros: "The weather in CT was inclement but the pilot made up time getting to DC and the connection to Seattle arrived ahead of schedule!"
Pros: "It was overall a wonderful flight"
Pros: "The United app was awesome so I could watch movies on my phone during the flight."
Cons: "My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate."
Pros: "Crew was nice but seemed tired or flustered. I could stow my backpack in overhead because it was a backpack, a true carry-on piece. Flight was short."
Cons: "Flight was delayed. Boarding is always a pain. Airline calls boarding, everyone queues up and then it takes forever. Also they take to long boarding business class etc then many times they call a group # but allow passengers from other groups to board, not including people with disabilities, older passengers who need assistance."
Pros: "Excellent service and friendly staff"
Cons: "Absolutely not enough room to stretch your legs"
Pros: "Quick short sweet flight"
Cons: "Boarding late"
Pros: "I liked: Fellow passengers were quiet and sane. Professional and friendly crew who didn't spill drinks or crash the plane."
Cons: "I didn't like: The fact that my final destination was Omaha. Thank God it's only temporary."
Pros: "But I know how flying United used to be in the past, and it'seems just not the same big standard of service, as the flight attendants aren't as gracious and selfless as they once were. I fly Delta more often because they've retained a higher standard of service, i.e. graciousness toward the passengers, perhaps because they're based in the South where that still counts. I was a tour manager & took 32,000 customer service calls for Williams Sonoma so I know that a cheerful, efficient attitude is a choice, and not a hard thing to accomplish with good psychology incorporated into a lot of training programs today."
Cons: "See above"
Pros: "Same from above"
Cons: "Same from above"
Cons: "Was told no flights for two days after flight was cancelled. Then was told we needed to switch airports via taxi on our own. Then switched to Delta airlines where I had to pay another $60 to check my bags."
Pros: "Nothing. My first flight was so late, I missed this one."
Cons: "Being on the plane."
Pros: "30- minutes early"
Pros: "the crew was pretty good and very communicative about delays."
Cons: "It was a rough flight- too many ground delays before take off and more delays at arrival gates. The flight faced stiff headwinds which made for a basic delay but that can't be helped."
Pros: "The crew was rude and hate there jobs"
Cons: "Better crew"
Cons: "Horrible service in orlando . Super delayed departing and arriving . Luggage was delayed as well . No responsw from customer service neither . Never again"
Pros: "Crews were good"
Cons: "Restroom smells awlful"
Pros: "Low price and on time"
Cons: "More legroom, free carry ons would be nice. Pet fee of $75 is high."
Cons: "Both flights round trip were delayed. The first flight was delayed 2 hours and the second flight was delayed 4 hours for maintenance issues."
Cons: "The seats are very uncomfortable for a long flight."
Pros: "The first 3 rows recline so if you get one of those it’s okay"
Cons: "They don’t even offer water. The check-in system sucks. The kiosks don’t work and the staff shows up late, even though they have posted signs that say it opens 2 hours before boarding."
Pros: "The crew was nice, seats were comfortable, toilets were clean. In all everything was good."
Cons: "No in flight entertainment; and food or drinK is not free.. which i didn’t mind but they were out on most of the items on their menu."
Pros: "Nothing at all"
Cons: "Instead of letting me carry my skateboard with me they Made me check in my skateboard, pay for it as a separate carry on, then lost it. Told me they would refund me the carry on fee and still haven’t. They also haven’t tried to contact me about my missing item. Terrible"
Pros: "Not a whole lot."
Cons: "10 dollars for food on a 7/8 hour delay is not enough compensation for the major inconvenience the airline caused my day. I understand the flight is cheap and all but asking us to pay for drinks and food on this particular flight felt like a slap to the face after having to sit at an airport for 8 hours."
Pros: "My flight was cancelled so I didn’t get to travel out of Omaha let alone back to Omaha"
Cons: "Flight cancelled outside of Omaha"
Pros: "The price was doable and the cabin temperature was surprisingly comfortable compared to other airlines."
Cons: "The seats are so small and cramped! I’m a small person, just 5’ 5” and 130 lbs and I feel so cramped. You’re packed in so tight that you can’t avoid constantly touching elbows with someone."
Pros: "Nice flight. No issues. Flight staff was great."
Cons: "Front desk check in guy in Orlando was a bit shady. Asked that we pay for our check-in bags with cash and wanted 10$ cash to put our seats together. I did not give him cash and had to ask for a reciept for the checked bags. We were 4 hours early for check in."
Pros: "Where is the soul???"
Pros: "* Comfortable seats and friendly crew. * Fast flight once we got on the air."
Cons: "* Plane was delayed leaving. * LENGTHY sales pitch for the Frontier credit card during the flight. * Weird guy next to us played and sang along to country/western music the whole flight ... with NO earbuds. * Weird guy next to us announced the Nebraska towns he recognized from the window."
Cons: "Had to wait 45 minutes for the rental car. I paid for it before I left."
Pros: "We had a great flight. Very full but ended up with an empty seat in our row, which was nice. The price was very cheap and we had no bags to check so worked out extremely well. The crew was very friendly and helpful. Thanks for making a trip home very memorable."
Pros: "Flight was on time, great price, seats seems sized the same as other airlines recently used (American and United) but less padding/firmer."
Pros: "Very quick and efficient and friendly. Nice surprise."
Cons: "The guy in the seat next to me throwing up"
Pros: "The temperature on the plane was actually okay. The crew was nice."
Cons: "Delayed for no apparent reason. 2nd flight with Frontier, both delayed for no reason. Started boarding process, and then we all stood on the jetbridge for more than 5 minutes before ANYONE actually got on the plane. I find it very unaccommodating that we have to pay for ANY refreshment. The tickets are not THAT much less money than some airlines, and other airlines include your seat cost, carry-on baggage, drink and snack at NO EXTRA CHARGE."
Pros: "Quick boarding"
Cons: "Fees for snacks, long time to dock and disembark"
Pros: "Same as above."
Cons: "Same as above."
Pros: "Worst customer service ever...Flight cancelled today Omaha due to ice.....totally understandable..but make up flight was 4 days away. Seriously??"
Pros: "its the flight from las vegas to Denver, its like the roller coaster"
Cons: "They cancelled the flight. Then an hour or so after the intended departure time they informed everyone of the cancellation. Which made it more difficult to get alternative flights."
Pros: "Easy, Cheap, Clean, Basic."
Cons: "There wasn't anything to complain about. I didnt' like the fact that you have to pay for a carry-on, but then again, the flight was hundreds cheaper so in the long run, all good."
Cons: "They now charge for everything (carry on is more expensive than a checked bag), no more courtesy drink and bag of pretzels . The flight was delayed 45 minutes."
Cons: "I cancelled this flight. The next two frontier flights I rate very poor"
Cons: "Initial delay of departure within weeks after purchase of ticket. While in Denver flight was delayed multiple times and gate changed without explanation. Plane departed six hours late after sitting on the runway for an hour and a half. We weren't even given complimentary soft drinks for the inconvenience."
Pros: "An initial two hour delay caused by the airline (a flight attendant blamed understaffing) caused an additional two hour delay due to weather. The boarding process was incredibly inefficient and the communication about delays and status was almost nonexistent. Generally speaking, I feel like most airlines have issues so I am usually more loyal to price than to any particular brand, but after this experience, I will be more than slightly hesitant to fly frontier again."
Cons: "They delayed departure by approx an hour due to a connecting flight being late"
Pros: "Staff are friendly"
Cons: "Seats are not comfortable - no padding. Leg space is non-existant. Tray table is about the size of a postcard. Thank goodness the flight was less than 2 hours"
Pros: "Easy flight"
Cons: "$35 for a carry on bag?!?! Come on!!"
Cons: "We sat on the plane for almost 2 hours once we arrived to Omaha. I had tickets to see Olympic Trials Swimming Finals and missed over half of it."
Cons: "Flight was delayed leaving, sat on the runway for an hour, could not notify person picking me up because phone had to be shut off. Return flight was also delayed, could not get to the gate and was told 10 minutes and it was 1/2 hour. Had not flown Frontier for a long time, extra charges for carry-on luggage, seat, drink during flight, etc., etc., etc."
Pros: "The bathrooms were clean, otherwise there isn't much to write about..."
Cons: "The flight was delayed because an engine malfunction; which discovered right before take off, luckily they caught it. We waited about an hour and the "new" seats are ridiculously uncomfortable and I'm pretty sure they don't recline. Overall would not fly with them again unless the price is right."
Cons: "I wish that the crew had said something about the turbulence, like "oh this is completely normal" or "we're hitting some turbulence""
Cons: "I can tell from reading other reviews that I am not the only person who is extremely annoyed with Frontier charging customers for both checked luggage and carry-on luggage. Congratulations Frontier - you have found a very easy way to lose a large amount of business to your competitors. As I mentioned before, not only will I never use Frontier again in the future, but I will go out of my way to discourage friends and family from using Frontier."
Pros: "I loved the flight attendants. They were very warm and kind. They made what turned out to be a very bumpy ride more comfortable for the passengers because they were more expressive about the turbulence than the pilots."
Cons: "The take off was a ride before we even got off the ground. I don't know if it was due to wind or what. The plane was swaying from side to side before the wheels were up...and there was no explanation from the pilots. What I would like to express the most about this particular flight was that I felt the pilots were not very conciencious about expressing concern for how the passengers were doing during what was a pretty bumpy ride from start to finish."
Cons: "I did not appreciate being asked if I would like to pay extra for a seat. It was misleading and several prompts kept it in front of me. Another way to get money from customers AFTER the ticket purchase. The seat area is very cramped as well and if you want more room, you have to pay for it. Paying for a bag whether carry on or checked? Frontier is a scam."
Pros: "Not driving 8 hours"
Cons: "Having to fly to Nebraska lol"
Pros: "Great communication via email related to gate change/ departure status/ when we could check in. The plane was clean and departure was on time, as well as arrival. Courteous staff"
Cons: "The teeny, tiny, metal tray tables. Unexpected fee for picking seats. Unexpected fee for carry on bags! A can of soda was $1.99. The original price for tickets was well priced, however when you tack on an extra $70 each, it adds up to what I would have paid with another airline."
Cons: "Sitting in the plane and flight was canceled, next available flight is 3 days later which filled up and then raised to over $800 . End up booking with Delta for additional $650 to get home for Easter."