Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Johannesburg
|February||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 8% increase in price.|
Average price round-trip
|$1,054||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Hawaii to Johannesburg.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Johannesburg from Hawaii up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Good crew. Great pilots."
Cons: "Food. Seat comfort."
Pros: "Liked the plug/outlet availablity and the movies."
Cons: "Did not get up to date info on the final destination of bags. Food inedible, climbed from tarmac up the stairs into the plane, seats super uncomfortable, not enough customer service from flight attendants"
Cons: "It was my first time frying with Cathay Pacific the flight was okay, food wasn't that good. I don't want to compare with the other, my opinion should have more variety or snack between meals since 15 hours flight. Thank you for listening!"
Pros: "Great crew, but I didn’t really like the Economy Premium seat. Eva Economy I thought was better."
Pros: "Cathay pacific is very professional. 100 times better than American Airlines in general"
Cons: "Don't delay"
Pros: "Seat was fine. Crew were helpful"
Cons: "Movies were a repeat of the outbound trip"
Pros: "Good meal and serve more food"
Cons: "Line up to the plane shouldbe in short time"
Pros: "The crew was very friendly and did their jobs well"
Cons: "What could be more fun than being jammed into coach class? It would be the high point of anyone's day. But, it was just a 2 hour flight and I had a good book."
Pros: "Lie-flat seat in usiness class in the most comfortable seat I have ever sat in—on or off a plane. Cathay service is remarkably good and caring, but not intrusive."
Cons: "Dinner entrees not as good as last Flights with Cathay, but dim sum for breakfast was excellent."
Pros: "Food& Beverage :)"
Pros: "Food and seat was great."
Cons: "Wheelchairs took a long time to pick us up"
Pros: "The food was okay which is much better than the outbound flight."
Cons: "The seat is quite narrow but it's okay for me. However, I do think bigger people might have problems with it."
Pros: "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
Cons: "My earphones was broken, a little bed for me. Entertainment without sport news."
Pros: "Handing our menus in economy class was a nice touch. Service on board was very attentive."
Pros: "Cabot crew very nice an professional."
Cons: "I wanted an aisle seat but I got stuck with a middle seat."
Pros: "All the flights had bad Kosher food"
Pros: "Flight attendants were nice, friendly and accommodating."
Cons: "Less beverage served. No coffee or tea was offered."
Pros: "Ground staff was organized, efficient and polite. Breakfast in economy was very good and flavorful."
Cons: "Flight attendants were efficient; but not particularly friendly. No offer of water in t the middle of a long flight."
Pros: "The upgraded seat to business class."
Cons: "Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."
Pros: "The movie selection + the crew was friendly."
Cons: "There were kids who were not well behaved. Their parents would not correct them, neither did the crew. There was a kid screaming and talking very loud behind me, while everyone was sleeping. I was unable to sleep on the flight, even with ear plugs. The kid sitting next to me was getting Play-doh everywhere, on me, the floor and all over the seats. He was also kicking the seat in front of him and his mother would not correct him. It would be helpful for the crew to say something to the parents, as some parents do not believe in discipline. The vegan food was very good on the flight to Hong Kong, but on the flight to Chicago it was bland. I was still very hungry after eating + did not get protein in the first meal. With the seat in front of me reclined all the way back, my knees were touching the back of the seat, my legs were swollen and in a lot of pain after the flight."
Cons: "couldnt find anything to complain about"
Pros: "Always in time for landing and take off always before schedule"
Cons: "Present long security questions and many times checkings at airport before departure specially from Hongkong"
Pros: "Short stop over"
Cons: "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it"."
Cons: "The check in crew were not very helpful. I was asking for help but he didn’t even suggested a solution. Instead he kept ok saying he can’t do anything which is really disappointing. He is in a customer service area, he should be more accommodating."
Pros: "onetime, efficient, well-managed"
Cons: "not very good food and not enough of it cramped"
Pros: "Overall is ok"
Cons: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Pros: "I received more than expected"
Pros: "Entertainment choices, wine, charger"
Cons: "Food Choice and Alcoholic choices"
Pros: "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Liked the maps."
Cons: "My seat would not move back. The audio on the movies was very difficult to hear with background engine noise. Poor clarity, and the selection of movies was excellent, so I chose not to watch. Solitaire game was complicated to understand."
Pros: "The economy seat was comfortable with adequate leg room. The flight stsff was attentive. The flight itself left early and arrived early."
Cons: "The boarding process was slightly chaotic. I attribute that to anlanguage battier as most of thr passengers were Adain and probanly did not understand the instructions. It worked out though."
Pros: "Crew behaviour"
Cons: "Food was bad..more snacks needed...movie list was not updated ...should be more Bollywood movie"
Cons: "Everything was good except for the meal part. I was seated at the last and by the time I had my turn to choose from the menu, I was left with just one choice because all the passengers ahead of me got to choose first. Would be great if Cathay would accommodate extra meals on their flights."
Pros: "All the Cathay staff members I dealt with were great! At the airport they were very helpful in getting me onto another flight, as my flight had been delayed, which in turn would make me miss my second flight. All the cabin crews were very friendly. I think that the people that work for Cathay make up for a lot of what Cathay lacks in other aspects."
Cons: "There was not enough information about the flight delays and the causes for these delays. It was a little stressful and rushed as my layover in HK was quite short. The boarding process could be a lot better if people were boarded according to rows. Food on most Cathay flights in general was pretty disappointing. It would also be great to have wi-fi on the flights. Especially considering how long some of the flights can be."
Cons: "hong kong lkayover"
Pros: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Cons: "The number of ads before in flight entertainment could start (i.e. movie), but that's a trade off I'm guessing, so not a big concern."
Cons: "1-hour delay due to inclement weather"
Cons: "No Wifi on a 16 hour flight is simply stunning to me."
Pros: "Jenny (flight attendant in my section) was great. She was constantly smiling and was always positive. Her attitude made the flight more enjoyable."
Pros: "Comfortable flight"
Cons: "They ran out of the most popular food by the time they served us, and we were half way!"
Pros: "Business class service was the best I've ever experienced from any carrier."
Pros: "The meal options that were served on this flight were great, and the overall flight was peaceful."
Cons: "Flight was delayed due to weather, and this seemed to frazzle the flight crew. Pre-takeoff service of water and juice or champagne was only give to one side of the premium cabin, and when I asked if they would complete it for the other side after take-off was told no. I'm used to Cathay taking our orders and being back what we ask for for a premium experience, however on this trip they just brought everything on carts and asked people what they wanted on the spot, offering no suggestions. Overall the service on this CX 889 flight seemed to be severely underpar for what I expect from Cathay"
Pros: "It was a packed flight and I had the window seat, but I remained seated the entire time.. The selection of entertainment was awesome.."
Cons: "the long flight.."
Pros: "Crew was very nice."
Cons: "Missed connecting flight from Hong Kong to JFK. I was given another flight but had to wait seven hours. Meal vouchers did not cover enough for how long I waited. New flight was not direct like the original one so there was a layover in Vancouver. I was supposed to get back to New York on February 2nd at night, but arrived around 6:00am on the 3rd. This was a major inconvenience since I had school 3 hours after I arrived and then work. I would suggest to not have arriving flights and connecting departing flights less than hour and thirty minutes to two hours apart. Only for delay issues."
Pros: "We were really taken care of and had a great experience. From the cleanliness of the plane, to the kind staff and generous in flight services/accommodations, we were very pleased. We look forward to flying Cathay Pacific again!"
Pros: "The pilot kept us informed. The food was good. The Moon Cake provided to help us celebrate, even though we were traveling, was an added example of why Cathay Pacific is the standard that everyone else is trying to emulate in Tourist class. The L.A.-based cabin crew provided outstanding service throughout the flight. The in-flight service manager made me believe she cared about the quality of the service in the back, which was outstanding. It was as good as a full, 13-hour flight could be. Even the in-seat entertainment was outstanding and reliable."
Cons: "The boarding process in Hong Kong was terrible. It was absolute chaos. If it had not been for then complete turn around after we were on the plane, it would have been the beginning of the flight from hell."
Pros: "The crew seemed genuinely nice and helpful"
Pros: "I have never flown in a plane before due to an acute fear of flying. Upon boarding I felt sick, worried and confused and I had no idea of where I was going. I was cordially greeted by a smiling flight attendant who I am quite sure seen the discomfort and stress I was feeling. She warmly greeted me and I am sorry to say that my responds was only to show her my ticket hoping for some direction as to where I should go. I truly expected her to just point me in the general direction of my seat and send me on my way to fair on my own. She read my ticket and politely asked me to follow her. She brought me right to my seat and opened the overhead cargo space and carefully placed my carry on in the space above. Once seated I felt a little more comfortable and much less stressed. Prior to our take off the staff gave all the passengers general safety directions and shown us very clearly the exits. My flight was a scheduled fifteen hour flight during which I had a few general questions such as where is the bathroom and if it would be ok if I stretched my legs, etc. I had no problem getting the attention of the flight crew as one or more were always available and each of my questions were answered very professional by a very well trained staff. As I said, this was a fifteen hour flight and each time I looked up I seen a flight attendant busy with other passengers or preparing something such as drinks or food for the passengers. Not once did I see one of them just loitering or gathered in a corner talking to one another. I can not say that one flight attendant was more attentive then another because I did speak to a few of them on different occasions and found each of them professional and attentive to my needs. I was so relaxed by mid flight that I did manage to sleep and any anxiety I felt upon boarding left me entirely. My return flight was greeted by the same professionalism except this time I felt no anxiety about boarding and flying. Everyone to whom I met treated me as if I was traveling first class and really helped me overcome a very serious fear. I truly have nothing but praise and highly recommend your airline to my friends. Next year a very good friend of mine who experiences the same fear I had will be flying your airline to Hong Kong upon my recommendation and experience. I truly would like to thank everyone for a most pleasant experience and I am happy to say I will be seeing you all in the very near future. Thank you,"
Cons: "seat room small and uncomfy"
Pros: "Nothing. I’ll never do business with Delta again. Not even to make use of the $80.00 voucher credit they extended. Delta San Antonio manager Delphine is an awful representative of customer service, and a horrible person!"
Cons: "I should have never flown Delta."
Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Cons: "Flight delayed 3 hours, then a seats were very cramped and uncomfortable"
Cons: "Space on airplanes"
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."
Pros: "Not a lot"
Cons: "Customer service"
Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"
Cons: "Ran out of hot water on flight"
Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Pros: "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
Cons: "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."
Pros: "The crew are very nice on both flights and they were very courteous the seats.T"
Cons: "The seats were not that comfortable."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "Great comfortable flight"
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Pros: "Great service!"
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Cons: "no bed"
Pros: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Cons: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Pros: "Service was fast and the inflight entertainment is free. Lots of movies to chose from, which is nice for the long flight."
Cons: "It was the most cramped I have ever felt in a plane and also the longest flight. Horrible combination. Some of the crew were snippy."
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "The boarding process was smooth, friendly staff."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The crew were super friendly and helpful."
Cons: "The entertainment system was completely down for the entire flight."
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "I liked everything."
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Pros: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
Cons: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "I make this trip every month. And this crew is the best I had in a while."
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Cons: "The entertainment was a bonus! Made the flight go by faster."
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels."
Cons: "Captain not at door to greet passengers as they left - usually a given."
Pros: "Ease in finding another connecting flight get to Miami when our connection was delayed."
Cons: "Time between connection should be 2+ hours"
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
Pros: "1st class service was excellent."
Cons: "The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot."
Pros: "No and no."
Cons: "Very crowded in.club class. Way lower standard for business class as compared to the other airlines."
Cons: "4 hs delay"
Cons: "Provide power outlets at seats. The remote control provided at the seat isn't at all user-friendly. I finally figured it out, but more people than not would have trouble using it. Also, basic features like turning on/off the reading light or calling a flight attendant shouldn't be on this complicated remote. Finally, the seating in economy plus or whatever this class is called needs to be rethought. (aircraft: Boeing 787)"
Cons: "I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her."
Pros: "Leg room fantastic"
Pros: "The crew were very attentive and there was a large variety of in-flight entertainment."
Cons: "I am not a heavy set guy but the seats were unreasonably close to each other, this meant that when you eat a meal your elbows push into your sides making it hard to bring food to your mouth."
Cons: "The seats are small as it is. Putting boxes under the front seats hurts after a few hours ... whoever designs this should be forced to fly long-howls himself"
Cons: "All good."
Cons: "Direct flights to and from South Africa to USA not via Middle East"
Cons: "Very narrow seats"
Pros: "The crew, the food and the smooth journey."
Pros: "Quick boarding."
Cons: "Nothing. Pretty good for a short trip."
Cons: "Delayed, twice!"
Pros: "The A380 is roomy with large overhead bins. Its quiet and smooth. Flight was on time!!"
Cons: "It was impossible to select a seat in advance. I could not even get to seat selection at online checkin. It was very frustrating. When I went to BA in London and Los Angeles they said it was responsibility of AA and when I went to AA in London & Los Angeles they referred me back to BA. Why can I not choose seats like on other airlines????"
Pros: "More room than usually, almost comfortable"
Cons: "Seats were uncomfortable for a 6'1" , 216 lb person."
Cons: "Missed Connection due to late Arrival at Heathrow from BOS, causing us to miss connection to MXP. then took a flight to LIN. Problem, was rental car was near MXP. It cost $129.70 for taxi , but have only been reimbursed $64.26 even though told at the counter that we would be reimbursed in full."
Pros: "BA in South Africa run a clean efficient airline. Planes are new crew well trained and food is good."
Cons: "Preseating totally random no matter your status. Booked state of my choice well in advance and was presented at the back of the plane on check-in"
Pros: "Not much."
Cons: "No drink, fixed seat, am senior and no assistance at all."
Cons: "One world premium member, last seat next to the bathroom, rude check in staff who we’re highly unhelpful saying they had no authority to help and to use ba.com for customer service issues and outrageous checked bag fees €75. Never again BA."
Pros: "Good smooth journey"
Cons: "There was no entertainment"
Pros: "Boarding efficient, take off on time, flight smooth, crew professional."
Pros: "Good crew and efficient service."
Cons: "Not the most comfortable business class seats. Had a hard time getting any sleep."
Pros: "I liked the seats that I got. Staff were friendly and it was a comfortable flight overall."
Cons: "There wasn't enough drinks (water etc) coming around after meals."
Pros: "The boarding and crew were fine."
Cons: "I did not like the lack of complementary coffee or other drink for a two hour flight, especially at that time of the morning. Coffee was available, but only for a price, as were other food items. This was unexpected and certainly not appreciated."
Pros: "Quick and efficient boarding."
Cons: "The way that the crew (both in economy on right of plane) spoke to, and handled sensitive situations with several of the passengers in a loud and rather rude manner. This is not the British way that I have been accustomed to on previous BA flights, and is rather upsetting. The crew were very abrupt in general, and did not have that seasoned and polite demeanor which I expect from BA."
Pros: "BA moved me on to the Kulula flight without any fuss and gave me a meal voucher."
Cons: "I got to the airport to find that my 19:15 flight had been delayed to 22:15. I hadn't received any notification from BA and still do not know the reason for the delay. The only other option available was for BA to put us on the 20:20 Kulula flight to Lanseria and then shuttle us from Lanseria to OR Tambo. It really is not pleasant to get back home so late on a week night and not even be given any warning or any reason for the huge delay."
Pros: "The staff was great, friendly, helpful and professional."
Cons: "I thought the food lacked imagination, was skimpy and too hot. I burned my mouth several times. I really do not like having to pay for a booked seat. I have special needs at my age and so booking early is how I typically make sure I can access the bathrooms easily without climbing over sleeping passengers. I picked flight for the price, but in the end I should have stuck with Delta, KLM and Air France and got the extra miles as with seat bookings and only one bag allowance, what I ended up paying did not make it worth it. Oh well, live and learn. Seats were tight, anyone bigger than me would have really struggled."
Pros: "Friendly and helpful crew"
Cons: "My wife and I having to sit in separate seats when there were seats available next to each other. Being charged excess baggage when one suitcase was weigh under weight"
Pros: "All the normal stuff of flying domestic."
Cons: "The way that my brand new suitcase was damaged on the flight and BA just said that handles are excluded from bag damage. Thus, they can do what ever they want with your bag's handles, manhandle it and not take any responsibility. My suitcase was clearly damaged by the way it was handled since i booked it in till i received it again and they just said sorry...there is nothing we can do for you!!! Now that is is poor customer service."
Pros: "I have physical limitations and required assistance stowing overhead luggage and help getting out of seat. Crew were terrific. Wheelchair assistance also great. Travels on my own."
Cons: "Small plane"
Pros: "The crew were great."
Cons: "Did not like that you have to pay for water or soft drinks"
Cons: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Pros: "Flight was on time,actually ahead of time."
Cons: "Aircon was not efficient. Very hot in the plane."
Pros: "The space on the A380 is nice, comfortable seats, and the crew was very considerate"
Cons: "No between meals drinks (like water, etc.) or snacks left out on this 11 hour flight. The seats are still a bit close together... for the comfort of a long legged man behind me, I was not really able to recline my chair at all."
Pros: "Aside from the typically narrow seats, the service included all the hallmarks of higher-tier service, such as hot towels, cloth napkins, a good meal, and so on. The crew was attentive, as well."
Cons: "The airplane was really old. The screens wouldn't start for a really long time. Very, very few options for movies and the screen and sound had terrible quality. Food was not really good."
Pros: "Staff was extremely friendly"
Cons: "Seats were too close and comfort was hard for the long flights. I wish premium economy was better explained to one world partners prior to booking so there would be access to better seats."
Cons: "$100 just to choose a seat ? $100 for a 2nd bag? A Kellogg's bar for breakfast? Shame on them."
Pros: "Strong tailwind brought us in 30mins ahead of schedule."
Cons: "Nothing. Was a smooth and friendly flight. Cabin crew were courteous and efficient."
Pros: "Ease of boarding, no fuss no muss. Premium economy worth the price"
Cons: "Kosher food was frozen - inedible. Chicken dry. Worst meal ever on a plane"
Cons: "Took forever to serve cold drinks and food. Said we were going to have a short flight due to tail wind so they would not serve hot drinks. Mean while we landed at the expected time of arrival."
Pros: "Great food. Ground staff were very accommodating."
Cons: "Flight crew attitude. Cramped seating."
Pros: "Everything was good after we finally left."
Cons: "Due to mechanical issues, flight was canceled. Missed a day of our honeymoon as a result. Compensation offered as a result was unsatisfactory."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "Gold muffin."
Cons: "Lots of turbulence so only business class got drinks does not make sense how is it that turbulence only stops economic people from getting drinks."
Pros: "Boarding was quick and efficient and the crew was friendly and very helpful. The one flight was on time, but the other can be excused because of a technical fault on the plain. Safety is priority #1 so although a 3 hour delay was not nice, i'd rather be safe than sorry!"
Cons: "The food was absolutely appalling on both flights... We received a cheese snack. It was an old sesame seed bun ,with a very thin, small slice of cheese which you could hardly taste on it. With that they placed cucumber, that does not add to the taste of the dish, but only makes the bread soggy. There is also a piece of lettuce on that is past its crunchy freshness it is supposed to have. The last ingredient is sun-dried tomato that was the only ray of light for a poor effort of a snack by BA. I can truly say that during the past year BA's in flight food service on local flights, are on a downward spiral and almost in the dumps."
Pros: "I liked the on-board entertainment, food and enough legroom."
Cons: "No negatives."
Cons: "Our BA flight from Rome to Paris was operated by Vueling. Vueling staff in Rome lacked knowledge of whether or not our bags could be transferred properly to our BA connection and onto our home city. Our bags did not connect and arrived 2 days after we did. Vueling desks were extremely unorganized, staff were not helpful, and boarding the plane after 2 buses hauled the passengers far out onto the concourse was a nightmare. We love BA, but we will never again purchase a flight where Vueling is involved."
Cons: "Old, hot, electronics not working well. Needed resets and seat changes"
Pros: "Flight crew were nice"
Cons: "More spacing between people"
Cons: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."
Pros: "I got an unexpected box lunch. Food was good. Thanks."
Cons: "Seats were cramped. A little more elbow room would be welcome."
Pros: "Great crew and staff."
Cons: "I didn’t notice that the aircraft didn’t have chargers so my phone died mid flight. I wish there were chargers on long flights."
Cons: "The flight had an emergency oxygen failure an hour into the flight, so we had to turn around and go back to the departure city for 4 hours. Extremely annoying on an overnight flight."
Pros: "On Time Departure / Early Arrival. Pleasant Crew"
Pros: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Cons: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."
Pros: "Actually, the entree was good!"
Cons: "As always with American, we take off late - today 25 minutes. Constant announcements disrupting sleep - another common feature. And please don't thank me for choosing American, it's the only option from Philadelphia for the locations I travel to. Recently I traveled twice to Newark (an extra hour away) to avoid having to fly American."
Pros: "It was a safe flight back to the Phoenix thank you."
Cons: "More ethical vegan options."
Pros: "On time"
Cons: "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."
Cons: "Old plane. No seatback entertainment available in plane."
Pros: "Smallest seats of any airline I've recently traveled on"
Pros: "The flight was good."
Cons: "The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of."
Pros: "Comfortable seats, nice crew, decent entertainment."
Pros: "The crew was great. No leg room, seats and isles were too narrow. Had a soggy turkey wrap both going to and coming from Honolulu. It was not what I expected from AA. Will not fly AA again on a long haul."
Cons: "No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane."
Cons: "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."
Pros: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Cons: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."
Pros: "Good entertainment. Gate agents friendly and efficient"
Pros: "Friendly attendants"
Pros: "Everything went smooth and fast"
Cons: "Legroom was a bit cramped for a tall person"
Pros: "Great flight even though delayed. Flight attendants were friendly and the seats were comfortable, unlike on the international leg."
Pros: "Comfortable, fast check in, nice staff, arrived a little early, great timing. Will fly AA again"
Pros: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Cons: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Pros: "Efficient, nice crew."
Cons: "Seats were rock hard. Terrible situation for a long flight."
Pros: "Staff is friendly and helpful, great attitudes"
Cons: "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"
Pros: "The flight crew did a good job."
Cons: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
Pros: "On time departure and arrival."
Cons: "No own movie screen for a 6 hour flight. No snack/ nuts with drinks"
Cons: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."
Cons: "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."
Cons: "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."
Cons: "Flight was overbooked"
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Cons: "Flight was delayed 8hours"
Cons: "My seat was broken and wouldn't recline very much at all."
Pros: "The entertainment was a new release movie - liked that. The food was okay."
Cons: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
Cons: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
Cons: "They canceled my ticket for no reason"
Pros: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."
Pros: "I loved that the on demand movies were free! The time went by so fast!"
Cons: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."
Cons: "No room, small seats and no food"
Pros: "On time, very friendly and accommodating crew!"
Cons: "My screen didn't work BA to Dallas but I didn't ask for help either!"
Pros: "Very nice crew. Full meal"
Cons: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
Pros: "TV and on time flight"
Pros: "Free Meal was a welcomed surprise. Very smooth flight."
Cons: "Except for one gentleman the rest were kind of surly flight attendants. No personal video system. Old plane."
Pros: "The food was ample and delicious. The stewardess was very pleasant and helpful."
Cons: "I had a very difficult time adjusting my reclining seat. It gave new meaning to physical comedy. Anothers' seat locked up all together and an attendant had to play with it for a long time to get it to an upright position. Another woman's phone slipped back under the cushion and she had a most difficult time retrieving it."
Pros: "Service by the ANA crew was excellent"
Pros: "The flight from Honolulu to San Francisco was great! Staff was amazing. Trip was smooth and very enjoyable."
Cons: "The flight from San Francisco to Washington was horrible. Terribly overcrowded and i wasn’t offered a thing until 40 minutes till landing. Then the flight from Washington to Chattanooga was delayed over 2 hours. Which i understand safety comes first but it made for a very long two day trip back from Hawaii."
Pros: "Great crew, comfortable aircraft"
Cons: "snacks were wimpy"
Pros: "Lufthansa crew and service made the long trip not just bearable,but enjoyable!"
Cons: "The seats are super squeezed together. My daughter and I weigh no more than 130 lbs each and We were very uncomfortable."
Pros: "Good flight, nice staff."
Cons: "Food not the greatest and flight over-crowded."
Pros: "I like the price"
Cons: "The seats isn’t made for a big person which is my main complain for ALL Airlines. The charger for my phone wasn’t a USB charger"
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Cons: "It was operated by United Airlines. Absolutely no food oe entertainment, limited comfort."
Cons: "Except for this one male crew, the Asian women were mean/rude. I always try to fly with ANA or JAL to Hawaii and I thought my flight back was also ANA, but it was UA. Food and crew are ALWAYS better with ANA and JAL I wonder if UA crew have ever flown with ANA or JAL..."
Cons: "The delay"
Cons: "It was united airlines not ana airlines"
Pros: "Lots of good movies to watch; inflight meal was pretty tasty."
Cons: "Couldn't check in on line; couldn't get a seat at airport check in and had to get assigned at the gate. Understand that the flight was fully booked but still was a little uncomfortable as I couldn't get an aisle seat."
Pros: "Upgrade and lay flat seats."
Cons: "Too crowded."
Pros: "They were nice. Speak different languages to cover travelers all over the world. But food wasn't that great."
Pros: "Despite the lack of entertainment options, the ability to upgrade to economy plus made my flight comfortable."
Cons: "No entertainment on board, and you need a plugin installed on your mobile device to make their streaming service work, which I didn't have."
Pros: "No wifi, so no entertainment. But we did get 2 packets of snacks!"
Pros: "Not much ~ no movies, no rental video device ~ nothing"
Pros: "The flight was great and crew was awesome!"
Cons: "There was no working wifi, which was a bit of a bummer. But certainly not the end of the world!"
Pros: "Quick boarding/deplaning and super friendly flight attendants"
Cons: "Flight was delayed several times due to no pilot"
Pros: "The crew were polite and helped to assist the passengers who has the same seats."
Cons: "The fact that I had to download an app for onboard entertainment prior o my flight is farcical."
Cons: "$660 in baggage fees for a military traveller who signed up with a U.S. Flag carrier. The whole purpose of choosing United was their baggage limits, instead its just a code-shared flight with ANA as the operator and I end up paying loads to bring home equipment. Will use a budget airline that is more upfront with their fees next time."
Pros: "Overall, the plane seemed newer and was very comfortable."
Cons: "The boarding process was a little disorganized, but being in group 5, it didn't really affect me too much. The crew on board did their job, but they could check on the passengers a little bit more and possibly pass out water or refills to drinks."
Pros: "Good movie selection, easy and unremarkable flight. Great way to travel!"
Cons: "Terrible experience ever!!!!! Didn't get economy plus that I paid for, seats didn't recline and luggage got damaged and was not replaces or compensated for."
Cons: "No entertainment at all?"
Pros: "The plane was a newer version so we could watch movies up close and personal, although I'd prefer the option to stop or pause the movie and also to choose to watch whenever I feel like it, like on the Lufthansa planes... those are great! Many choices and full control to pause or start whenever one likes to..."
Cons: "One of the flight attendants wasn't the friendliest, a bit of a "humph" attitude..."
Pros: "Not everyone showed up for the flight, so I got an extra seat to spread out across."
Cons: "You should make seats that absorb smell. The guy in front of me smelled like he pooped his pant."
Pros: "The lady at the gate did everything she could to get my wife and I seats next to each other. Very kind and polite woman at HNL."
Cons: "The seats are very uncomfortable and no leg space at all. Paid the price of a meal at a restaurant for a box of snacks on the plane. Food grossly overpriced."
Pros: "We arrived, and were on time."
Cons: "The following points would be totally ok for a 50 Minute business flight, but not to a 5.5h flight to Hawaii. - Luggage costs extra $25 per direction. This amounts to additional 10% of the total costs. Does anyone not take checked luggage to Hawaii? - The lunch was a savory snack. Really, because a sandwich is too expensive? - Entertainment needs to be purchased extra. Use your existing Directv subscription? Of course not. - Power socket underneath the seat - good idea. One that actually works? Oh wait."
Pros: "Everything else was fine. I was even able to access my luggage in LAX to retrieve my medication, which I accidentally had left in there. Thanks for that."
Cons: "Stewardess was so big and clumsy, that she had to hold on to the overhead bins and wake me up every time she squeezed through aisle and scraped by me. I know you cannot discriminate against big staff, but you have to make the aisle wider if you want your passengers to be comfortable and undisturbed."
Pros: "The return flightf we had our be on from S,an Francisco to Atlanta , we had only 20 minutes to make it to the boarding gate. We were tired and didn't have time to use the bathroom nor eat before boarding. This is because my flight was changed. I'm so upset with United."
Pros: "Not a thing"
Cons: "The plane got almost 1/2 way to SFO before having to return to honolulu bc they didn't have enough fuel. We spent 5 hrs in the air over th pacific for nothing and wasted a while day of our life. No weather issues, no mechanical issues, just they didn't have enough fuel widen it turned out there were strong headwinds."
Cons: "Cramped and overcrowded"
Pros: "Boarding and in boarding went smoothly"
Cons: "See earlier comments."
Cons: "It would be nice to see a smile and enthusiasm from the attendants. Service? Waited almost two hours before my empty bottle was removed from my tray top. Asian airline attendants can teach UAL's a thing or two about the art of service."
Pros: "Extra legroom in premier economy was great. Entertainment made the long flight quite enjoyable."
Cons: "I liked the 2-5-2 seat arrangement better than this new 3-3-3."
Pros: "The staff was really nice! Flight was on time and clerk changed my flight to a more efficient itinerary"
Cons: "I had alittle trouble with the entertainment/technology aspect but eventually got it. I had to download the united app and then went around and around till i got the movie i wanted to watch. It would be good to have an outlet to power the device also."
Pros: "That we got there earlier than expected."
Cons: "The shakedown to buy food or rent a tablet was beyond me. On the way to Honolulu. The young lady next to me had not eaten and it was the third flight on her journey, she had one more flight to go. the pressure from the flight attendant was similar to a very bad used car salesman. Tacky. When the same thing happened to another young person on my flight back, I suspected this is the way United runs its flights. I'm guessing United doesn't treat their employees well. They did just enough to be barely pleasant. I won't fly United again."
Cons: "It was ok. We had to connect to the their wifi in order to watch movies, yet the wifi continued to buffer. So it wasn't the best."
Pros: "Pilots did a good job comforting passengers about duration of flight, weather and safety. Smooth flight for all 8 hours. Sevice was good."
Pros: "I like the o assemblers that rode with me. Two individuals that were extremely kind to me Jim and Ethan Farley that were in the same situation I was in."
Cons: "After a rough start in Honolulu we landed in San Francisco to catch our connecting flight to Chicago but when arriving to the gate before the plane left I along with the other passengers were ignored and given no information as to why we couldn't board the plane. The best they could do was St Louis. Frustrated is an understatement."
Pros: "The flight seemed to go by a lot quicker than I expected"
Cons: "My seat didn't recline back so I could not sleep on my REDEYE flight!"
Cons: "Flight delayed by one hour on take off. Had to wait 1 hour for bags at my destination because the cargo door was stuck."
Cons: "Plane old , no music, no tv, no plug in"
Pros: "Nothing positive to say in this box."
Cons: "7 am flight cancelled and re booked for 4pm flight on standby until then. 4pm flight didn't finish boarding until 5pm. No compensation offered on top of all of that, turbulence was terrible during descent. Been on easily over 100 flights and this was the worst"
Airlines flying from Hawaii to Johannesburg have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Johannesburg
Masks required on board, masks provided on flights from Hawaii to Johannesburg
Social distancing seating
Middle seats unavailable to book on flights from Hawaii to Johannesburg
Testing for antibodies, testing for symptoms for flights from Hawaii to Johannesburg
Waiving of change fees. Search flexible flights from Hawaii to Johannesburg