Find cheap flights from Hawaii to Reykjavik-Keflavik Airport

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Find cheap flights from Hawaii to Reykjavik-Keflavik Airport

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Boston (BOS)
Reykjavik Keflavik Intl
Wed 11/25
Wed 12/2
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Good to know

Low season

January Best time to beat the crowds with an average 2% drop in price.

High season

December Most popular time to fly with an average 7% increase in price.

Average price round-trip

$619 (avg. price over the last 2 weeks)

Good deal round-trip

$411 or less

Good deal one-way

$226 or less

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Top 4 airlines serving Hawaii to Reykjavik Keflavik Intl

Scores according to KAYAK customer reviews

7.9
Delta
Overall score based on 28,783 reviews
8.1
Boarding
7.8
Comfort
8.5
Crew
7.8
Entertainment
7.5
Food
Airline reviews

Pros: "Very clean and safe. Practicing social distancing. Provided hand sanitizer wipes and snacks in a bag"
Cons: "When disembarking the plane there should have been more organization for social distancing. There shouldn’t be people standing over your trying to hurry and get off the plane. Everyone should stay seated until it’s time for your row to get off. None of the flight staff made people do this"

Pros: "Old aircraft showing its age."

Pros: "I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect."
Cons: "See above"

Pros: "Good Flight"

Pros: "Boarding process was pretty easy and seamless. The pilot kept us updated on all the issues with the delayed departure (bags being loaded, weather, clearance to take off..)."
Cons: "The flight was delayed by over an hour due to technical and weather related issues so we missed our connecting flight to our final destination."

Pros: "The planes are made for humans not for monkeys as in some other airlines. Leg space was way better."
Cons: "I wish you could make your ticketing categories simpler. It is too complicated and cumbersome. May be you have a new category of over 75 olds."

Cons: "Great flight but old regional jet"

Pros: "Free movies"
Cons: "Bad food, cramped seating, slow food service"

Pros: "crew was amazing"
Cons: "there was water leaking from window during landing and the food was not hot and was just bland and uncooked"

Pros: "The crew was very friendly and helpful. With the plane full they managed to serve all with smiles on their faces and solved all problems, including cabin luggage problem."

Pros: "Friendly fast service to Albany"
Cons: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."

Pros: "The friendliness of the passengers and most of the crew."
Cons: "One of the younger female flight attendants was rude . She was collecting trash and took my neighbor’s (aisle seat) trash but wouldn’t take mine. I tapped her elbow to show that I had trash, she looked at me but didn’t take it. She returned and still refused until I exclaimed. She rolled her eyes."

Cons: "Leg room on modern aircraft seems to get smaller and smaller"

Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"

Pros: "Crew was extremely attentive and friendly. I wish Delta's flights were this good inside of the U.S.8"

Pros: "Food was great Legroom was excellent Stewardess super nice Was able to sleep"
Cons: "No leg rest"

Pros: "Flight was safe, smooth & fast."

Pros: "Crew were great"
Cons: "Very cramped I was at the back of the plane"

Pros: "Service on tme"
Cons: "Small plan"

Pros: "El servicios al cliente ala hora de registrarme, fue malísimo, en Santiago república dominicana,"

Pros: "Left on time. There were plenty of seats available"
Cons: "It was a bit cold. Bring a sweater"

Pros: "Fast"
Cons: "Surrounded by screaming kids, screaming adults and no AC"

Pros: "Surprised to see the hostess serving food on a domestic flight. Were courteous when we were sitting on the tarmac for 3 hrs waiting for clearance."
Cons: "Folks at the boarding counter were rude. Had one bag as a carry on, and was forced to check it in. Whereas saw other folks stow their two personal items in the overhead cabin."

Pros: "Delta....ticket counter...gate agents....flight attendants....pilots...amazing customer service with a smile! Very attentive and everyone thanked me ( and other passengers as well for flying with Delta."
Cons: "Nothing negative to say!"

Cons: "Rude stewardesses; I was traveling with 3 children onanovernight flight. I just wanted the simplest things- blankets and headphones for them. I cannot believe that an overnight flight wouldn’t be stocked with pillows and blankets. We froze al the way across the Pacific."

Cons: "Flight was delayed until it made me miss my connection"

Pros: "Good movie selection"
Cons: "Just about everything else was mediocre"

Cons: "yet another oversold and crammed into a plane flight from delta. the crew were nice and all...but the passengers were all ready to be throw into a battle royal pit to actually get on the plane. Getting real tired of this"

Pros: "Great airline stewards"
Cons: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."

Pros: "Nice crew, pretty good timing on flying time."
Cons: "Stayed waiting for airport to clear our gaye for about one hour after we landed."

Pros: "The crew was nice. The cabin very clean. Flight very comfortable"
Cons: "The landing was a little rough"

Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"

Pros: "Movies"
Cons: "no bed"

Cons: "Some of the flight attendants were rude and not very welcoming at all."

Pros: "The price."
Cons: "Turbulence was intense and scary. We didn’t get our drink service because it was unsafe for the flight attendant to walk the isle. The leg room seemed a lot smaller than expected."

Pros: "Check in was easy through their app. Also very quick lines to drop off bags. Crew was very nice and respectful"
Cons: "Seat are a little bit too close together. But overall very comfortable"

Pros: "Plane was far too tight. Very uncomfortable for taller individuals."

Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."

Pros: "Staff was awesome."
Cons: "The plane was an older plane and just not as comfortable."

Pros: "Good selection of free, in-flight entertainment."
Cons: "Our flight was delayed on the runway, but that wasn't the airlines fault."

Cons: "My flight got to New York so late!!!! I missed my international flight."

Pros: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"

Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."

Pros: "Flight departed and arrived on time"
Cons: "Long time standing in line. People are confused by zone boarding. Stood 30 to 40 minutes in line."

Cons: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"

Pros: "The friendliness of the staff and movie choices"
Cons: "Seat space"

Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"

Pros: "Delta gave me a free rum. It helped. We arrived on time. Thank you."
Cons: "I am not sure why, but this was one of the most chaotic boardings I have ever witnessed in all my years of flying. 5 hours in a middle seat that did not recline. Need I say more? Cold tasteless chicken sandwich a a stale muffin for breakfast."

Pros: "It was only 1.5 hr flight."
Cons: "Apparently Delta has decided even if you have a qualified KTN, they can arbitrary decide not to honor do you cannot precheck thru TSA. No way to input KTN at purchase on website and couldn't get it done at ticket counter. Thanks Delta"

Pros: "Nothing"
Cons: "Never returned my money when the flight was canceled"

Pros: "I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me."
Cons: "Same airline coming from one place have different methods it’s a bit confusing."

Pros: "Crew was very nice"
Cons: "The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight."

Pros: "Great staff and smooth on time flight"
Cons: "Small plane"

Pros: "In general, everything was ok aboard the plane."
Cons: "The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it."

Pros: "Food was good"
Cons: "Should have been on time"

Pros: "Crew excellent...seats small and not too comfortable for business class."

Pros: "Yes,very helpful"

Cons: "Boarding be insured as I have a ticket"

Cons: "Due to a delayed flight the night before, we were rescheduled and consequently missed another flight. Nothing was done about this since it was a separate trip. We had to pay another $1300 for new airline tickets to get back to the US."

Pros: "It was a new plane."
Cons: "Cleanliness - there was a pretzel and part of chewy bar between seats. There was no water service on this flight of 12 hours plus. There was no option of vegetarian meal either for dinner or breakfast. I did not want any special meal. There is always choice of vegetarian meal."

Pros: "Canceled and not rebooked untill 4 days later"
Cons: "Still waiting to fly"

Pros: "Crew was nice. I will go again with Lufthansa."

Pros: "Very friendly and accommodating"
Cons: "NA"

Pros: "Crew was amazing"
Cons: "Flight was delayed"

Cons: "I missed somehow the distribution of headsets, and I never got one (after asking for one). (Un-)fortunaltely there was no movie I really wanted to watch, or classical music for my taste (recitals, chamber music). Anyway, this is not a major problem, just a tiny glitch. The random boarding went surprisingly well, although I'd prefer the more structured version. Until there is bread, butter and cheese, I am fine with the bland food."

Cons: "The gate was changed a few times.. very hard if you have connecting flights"

Pros: "Using United with two flights a day out of Charlotte. A mistake. This is not the first time we had problems with United out of Charlotte. We missed our other flights and sate still in Washington and will lose a day of our vacation. United wouldn’t give us a voucher since it was supposedly weather related so I had to spend additional $100 for a room in DC."
Cons: "Do not use United out of Charlotte they have the worst customer service. With two flights a day you have no options. The other thing is there flight to Washington is so late you can’t switch airlines."

Cons: "The food was not good at all. The economy seats are uncomfortable and you should be able to walk around the plane, especially on a 9 plus hour flight."

Pros: "I liked the interior of the cabin and the crew was professional. Crew on this flight was Ok."
Cons: "Food was not good, but I really do not care too much about that... If you judge an airline based on the then fly someone else..."

Pros: "Crew"

Pros: "Upgraded seats from PHL to FRA, which was great. Had a lot of legroom. Very nice staff, comfortable flight"
Cons: "Very small legroom from Frankfurt to Budapest. When you are 5’11 it’s hard to fly . The prices i have to pay all the time to upgrade only because I am tall is out of control. It adds hundreds to my flight cost when the prices are already high."

Pros: "High quality service, attentive flight attendances, as always on Lufthansa."

Pros: "all"
Cons: "nothinh"

Pros: "Great service you don't have to pay extra for"
Cons: "N/A"

Pros: "Good flight crew, professional, glad I arrived on time"

Pros: "I like the lufthansa Flight. The Crew was Amazing."
Cons: "I didn't like there UNITED Flight merger/connecting flight. United flights are not comfortable at all especially seat's cushion. There in-flight Touch Screens are pathetic. Either United Airlines need to upgrade there planes or Lufthansa should think of avoiding them"

Pros: "Lufthansa is amazing!"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Air didn't work, stewardess were rude"

Pros: "Flights themselves were ok with friendly crew."
Cons: "Only two passport gates for non EU passengers at Frankfurt. Four employees at EU gates sat there and laughed at the angry crowd. Lufthansa should have anticipated this mass of people and had appropriate passport checkers there from that company. "Not our fault" does not cut it. Two planes 600 people each landed at same time. I'd guess a quarter missed connection. The process of rescheduling was a comedy of lies and inefficiency and lack of concern. Worst air travel experience ever. Ruined first two days of my vacation. Oh yea forgot the worst. No air conditioner running on runway at Houston at three in afternoon. Passengers visibly sweating before a nine out overseas flight. Blamed it on a mistake."

Pros: "Attendants"
Cons: "Thisnisnthe locationwhere my luggage got stuck"

Cons: "Plane was very late; boarding late; short flight so no food or entertainment, but not really a problem. Overall condition of plane was mediocre at best -- old plane, not particularly clean. It was actually Air Canada. If that is a partner of Lufthansa, very disappointed. Would not fly Air Canada again, but LOVE Lufthansa."

Pros: "The staff was so accommodating and friendly! Great trip!"
Cons: "Nothing."

Pros: "Good service on the flight"
Cons: "Flight was delayed for over an hour once we were on the tarmac without an explanation and then baggage delivery in Faro was some of the slowest I've evert experienced."

Pros: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"

Pros: "They didn't charge me for my surfboards which was great. It was my only check-on bag and under two meters and that should be free on every airline. Flight attendants were very nice and professional. I gave the food 5 stars based on other airline food, I'm not expecting restaurant quality at 37,000'. Movie selection was adequate for me, although I've seen some complaints in the reviews here."
Cons: "It was a little tricky checking in on my phone. The check email reminder didn't carry the info I needed to check in which required extra searching and copying and pasting. That experience could be streamlined. There was group confusion when being directed to board the plane on two flights."

Pros: "Very polite and helpful staff"
Cons: "Food could be better"

Cons: "Foods usually not bad but the sausage and beef was absolutely disgusting."

Pros: "The seats were fairly comfortable"
Cons: "Service has really gone downhill the past year or two. Drink service was infrequent, and they ran out of food options; I was stuck with a kosher meal that tasted terrible."

Pros: "From Munich to Toronto, it was great, especially being seated where I wanted, the window. I was able to watch great movies too, and during a 9hr flight, thats really nice."
Cons: "The food could be better. Too salty. But it is better than nothing and it was hot! So that was good."

Cons: "We were delayed by complicated connection from Vienna train station to Vienna airport, by the time we arrived, we missed our flight. We called your customer service, and a recording stated that we would get a reply within 48 hrs. We contacted website customer service and it stated that we would get a reply within 48 hrs. We needed immediate assistance from a HUMAN BEING to change our reservation, that was impossible. We were forced to purchase new tickets, the cost was $2,500, we had to stay overnight in a nearby hotel, the cost was $220. We are returning one day later than planned all because we could not reach you."

Pros: "The boarding was fast and clean, but we still Left with a little delay. The flight itself was fast and we arrived a bit ahead of schedule."
Cons: "The advance we had gained in the flight was taken up by an apron position, slow ground service and a distant arrival gate."

Cons: "seats are a bit crammed on the plane in Economy"

Cons: "The in flight entertainment was slightly inadequate."

Pros: "Excellent snack. Excellent service."
Cons: "Seat poor, small, and not a first class quality. No premium check in. Lounge terrible. No pre board."

Pros: "The entertainment options"
Cons: "Paying for wifi"

Pros: "The boarding process was very orderly. The flight attendants were very polite and very competent."
Cons: "There was nothing I didn't like."

Cons: "No air vents"

Pros: "courteous crew, clean equipment, right temp"

Pros: "Overall okay. Glad to have made it on time."
Cons: "I was standing at the gate to enter the security check in forever."

Cons: "4 hs delay"

Pros: "great seats, friendly staff, quick boarding"
Cons: "free snacks"

Cons: "No WiFi."

Pros: "The crew was really good"
Cons: "Perhaps seats just a bit more confortable. Overall a very good airline"

Cons: "Some form of entertainment"

Cons: "For a major carrier in Europe we expected more. Be Be prepared to pay for food and even a drink on a domestic flight. Seats tiny barely any leg room. Crew members appeared to be having a bad day not many welcoming smiles. I guess if you had to budget just pay use one of the other carriers"

Pros: "I did not"

Pros: "I liked crew's friendly attitudes."
Cons: "n/a"

Pros: "Flight crew was amazing. Food was good and there was plenty to make the time go by faster."

Pros: "Lovely wide windows!"
Cons: "Surprised at check in with a $60 fee for my one and only checked bag for a 2 week trip. Felt robbed. Seats very close together on flight. Sore knees."

Cons: "Delays at gate while on plane(2hrs), entertainment system non-functional, AC non functional, seat selection lost."

Pros: "Crew"

Cons: "Delayed by 1. 5 hours!"

Pros: "Comfortable seats. Smooth flight. Pleasant crew."
Cons: "My baggage couldn't be checked straight through to the states. Had to pick up bags, go through security again, which limited time spent in the airport to enjoy duty free shopping etc. Baggage allowances were different between British Airways and Virgin Atlantic, which necessitated checking out carry on bags. The gate agent was accommodating and checked them at no charge, but that could have been an expensive proposition if she wasn't perceptive. All food and drinks on this flight are for purchase vs. complimentary"

Pros: "Too many delays"

Pros: "Wet lease with Qatar airways. The flight was delayed by over an hour and when on board the children's menu ordered on line was not available."
Cons: "Wet lease with Qatar airways. The flight was delayed by over an hour and when on board the children's menu ordered on line was not available."

Pros: "The crew was friendly and lovely, and all seemed to have a bit of humor to them."
Cons: "They ran out of dinners, and I was not able to check in 24 hours prior to select my seat."

Pros: "The crew on this flight were awesome!! They were friendly, warm, and very accommodating throughout the flight. Legroom was decent and overall flight was comfortable."
Cons: "There could have been more options with the food. Because we are vegetarians we were stuck with pasta and pizza-related food for the 11 hour flight. Quality of food was good however."

Pros: "Beautiful plane. Cool black leather seats. Extremely nice crew."
Cons: "No tv our power source"

Pros: "Food was ok and they were pretty generous with the alcohol which I needed since the guy in front of me had a seat which allowed him to lean almost all the way back. He ignored several of my comments and none of the staff had anything to say about this even though it was pretty obvious."
Cons: "Too cramped.The guy in front of me was laying in my lap the whole trip I have short legs and my legs were hitting the seat in front. Flight left late causing problem all along the way i.e. lost luggage for three days. Nobody was particularly helpful or knew what was going on. I had to make several calls just to have somebody find the luggage. We had to go all over the place just to find somebody to give us new connecting flights. The airport there is a disorganized mess which is beyond words. Nobody wanted to take responsibility for the loss between British air and Aer Lingus and my impression over the phone was that nobody cared one wit what happened."

Pros: "Food was decent and they came back to offer us another drink."
Cons: "Plane was old and dated. No usb or outlets to charge any devices on a 10.5 hour flight. Also seating was small and cramped. I wish there was a way to automatically get an isle seat or emergency row seat if you are over 6ft tall."

Pros: "Poor"
Cons: "Air vent was dirty and dusty. The seats were unconfortable"

Pros: "Entertainment"

Pros: "Staff and Crew amazing and very friendly on this trip"
Cons: "Nothing negative to report best flight for some time"

Pros: "Late taking off, but made up time in the air."
Cons: "For a long flight, it is very cramped."

Pros: "The staff were professional. Boarding was orderly. The flight was smooth. The lavatories were clean."
Cons: "As a tall man, even with an entire row to myself, it was impossible to be comfortable. I had to fold myself like origami to fit. My head and neck was pitched forward, even with the seat back reclined. You got me, next time I’ll spring for business class."

Pros: "Certainly not the female airline attendant from Johannesburg to London on 1/4/2018."
Cons: "I boarded the plane and made a mistake by sitting in the wrong seat and placed my hang-up bag in the overhead compartment. When I realized that my actual seat was 10 rows back on the very last row, I moved, leaving my hang-up bag near the first seat. As time passed, I heard a woman on the intercom say something about a lost "jumper". After learning that a "jumper" is a sweater, I asked the nearby airline attendant if the sweater was a navy color, like the one that I had left in the overhead. A female airline attendant came to me, carrying my hang-up bag with my sweater and repeated 4 times that I was lucky because she was about to put my "jumper" and hangup-bag off the plane and leave it in Johannesburg since no one had responded sooner!!!! I was so stunned that I could not say anything. I only kept wondering why would anyone go into the overhead and start pulling things out? Why would someone take such extreme measures and not walk down the aisle, asking every person on the plane, including the people on the back row? This type of thing could happen to anyone. Since I did not have a name tag on the bag and I live in the US, it would have been near impossible to ever find my bag again if left in So.Africa! Plus, the woman went on and on in a very rude & condescending manor when all I could do was sit in shock, wondering why she would take the time to go through the overhead and look for a hang-up bag that does not have a name tag!!!!"

Pros: "The crew were nice"
Cons: "I paid for a different seat USD 77, they charged the amount on my credit card but I never get the seat! I am trying to cancel the charge on my credit card."

Cons: "Flight was delayed almost an hour. Not even free water. You had to buy it."

Pros: "Flight arrived early at destination. Movie and TV options were. good. Crew was fine."
Cons: "Ran out of dinner options early. Screen for entertainment was small. Boarding area in London is away from bathrooms and shops so once you are screened in, you're trapped until boarding."

Pros: "The crew was very friendly"
Cons: "N/A"

Pros: "I didn't partake of food or entertainment on the two hour flight. All was great."
Cons: "Nothing"

Pros: "Cordial and helpful crew members. Food was excellent."
Cons: "entertainment was not functioning through out the flight."

Cons: "Nothing"

Pros: "The food was good and enjoyed the entertainment."
Cons: "We had to buy coffee, water, or anything other non-alcohol beverage we wanted to drink. Not sure why on one flight we didn't get free beverage service when all of the other BA flights provided it. When we got to London, we purchased drinks at the airport because we wanted to be prepared for our next flight and then we didn't need it because we had free beverage service."

Pros: "The staff helpful and quick to respond."
Cons: "The incredibly uncomfortable, too narrow, too cramped seats with immovable armrests. Awful!!!"

Pros: "Plane was nice"
Cons: "Didn't get food order correct"

Pros: "Blanket and quiet to sleep"
Cons: "my screen didn't work"

Pros: "Flight was on time departing and early landing. There were plenty of movies to choose from and the food was good for airline food."
Cons: "Airlines in general need to do a better job of controlling the boarding process (using the groups to board) and controlling the amount of luggage people bring on. Peoples definition of a "personal item" are skewed."

Cons: "Seats are too small for anybody above 5'8". My knees were hitting the back"

Pros: "Customer service."
Cons: "Embracardo plane is small."

Pros: "Crew very friendly. I wish I would have written down her name."
Cons: "Boarding process was disorganized. Several flights boarding at same time hard to hear. No visible issues related IT issue."

Cons: "So, the flight to Frankfurt never happened because of whatever happened with British Airways on 05/27/2017. We waited without information in the airport for over 6 hours and then were told to exit after which it took another 3 to 4 hours to get out of the airport. We were told to find a hotel with no help or voucher - nothing was showing available under $1000 a night, save our receipts for any food we might have, rebook our flight. As we were leaving the airport, we were given water, nothing before that. We received information as we were leaving the airport about our rights for recompense. Fortunately, a Heathrow staff member helped us with finding a hotel that cost about $400. We never were able to get to Frankfurt to see our family there and had to book train tickets to Paris to meet our hotel reservation there two days later. It was a bad situation, handled in a way that caused confusion, fear and unhealthy situations of standing for long periods and I will not be doing business with British Airways in future."

Pros: "Everything was ok."
Cons: "Delay."

Pros: "Timely departure; early arrival. Customer service oriented crew. Due to an oversight on the crews' part (turbulence during distribution of meals), my neighbor and I were not provided meals. When they eventually discovered their oversight and our choice of meal was no longer available, they provided us with meals from first class. Applaud owning a mistake and fixing it."
Cons: "Chair configuration is appalling. Paid extra to sit in exit row of standard economy, seat 30J (middle seat). Leg room was ample, seat width was adequate (for someone of small stature) but separation from neighboring seats was non-existent. My neighbors on either side were both plus-sized. I had nowhere to place my arms and effectively had to sit with my arms folded from SJC to LHR. Room for improvement."

Pros: "Nothing"
Cons: "Have been sick for 5 days from plane sickness/vertigo. The turbulence was awful."

Cons: "Boarding process atrocious! First a gate change from A to C gates, requiring a train to transit. Then, after walking down a jetway, we were sent through an emergency exit, down two flights of stairs and herded onto buses, and I mean herded. We (including elderly and moms with infants) alongwith our carry-ons were harshly ordered to squeeze together on a bus until there was literally no room to move. A lengthy bus ride with very disgruntled passengers to plane was followed by another set of stairs up to the cabin door. Finally, our departure was delayed 30 minutes while the bags of 2 passengers who got lost in the airport (probably on a bus or train) were retrieved. Not sure whether the fault lies with Heathrow or British Airways, but the experience was bad enough to avoid both in future."

Cons: "Just getting around in Gatwick airport was really difficult. Lack of signage and people to ask. Very confusing."

Pros: "Very disruptive journey -- but the crew was very professional and did a great job."
Cons: "Passangers spent the flight yelling, switching seats, ignoring safety rules. Very disruptive journey -- but the crew was very professional and did a great job."

Pros: "We made it to our destination."
Cons: "The airline misplaced our stroller and one of our cases. We felt abandoned."

Cons: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."

Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."

Pros: "I got an unexpected box lunch. Food was good. Thanks."
Cons: "Seats were cramped. A little more elbow room would be welcome."

Cons: "The flight had an emergency oxygen failure an hour into the flight, so we had to turn around and go back to the departure city for 4 hours. Extremely annoying on an overnight flight."

Pros: "On Time Departure / Early Arrival. Pleasant Crew"

Pros: "Nothing"
Cons: "The flight was delayed due to a missing officer. Because of this, I missed my flight from Chicago to Narita Japan. I had to cancel the hotel in Japan and pay $120 cancellation fee. The customer service changed my flight to go to Dallas/Fort Worth TX then fly to Narita Japan next day. They gave me vouchers for hotel stay and meal ($12) which are absolutely minimal compensation after all this headaches. They were unable to upgrade my seat since they’re full. Now the flight to Narita is 2 hour delay and they have changed the gate at least twice. I’m worried if I can get on the next connecting flight to Sapporo due to this delayed schedule. I feel like this whole trip is ruined because the delayed flight from Philadelphia to Chicago. This has been my worst and the most ridiculous flight experience ever. I don’t think I ever want to fly with American Airlines in the future."

Pros: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Cons: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."

Pros: "It was a safe flight back to the Phoenix thank you."
Cons: "More ethical vegan options."

Pros: "Crew was very pleasant and quick with service."
Cons: "There was no in-flight entertainment! This is ridiculous for an overnight, international flight."

Pros: "Crew was extremely friendly and professional. Well trained, exceptional."

Pros: "Everything was awesome. No wait, fast boarding, nice crew!"
Cons: "Absolutely nothing. TSA in Tulsa can always speed up or open more lanes!"

Pros: "On time"
Cons: "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."

Cons: "the entertainment on the app didn’t work. and there was no seat back tv things. there was a movie playing in the aisle of the airplane. there was no way to charge any devices while our domestic flight had the tvs on the back of the seats and international plugs for every seat"

Cons: "Old plane. No seatback entertainment available in plane."

Pros: "Smallest seats of any airline I've recently traveled on"

Pros: "The flight was good."
Cons: "The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of."

Pros: "Comfortable seats, nice crew, decent entertainment."

Pros: "The crew was great. No leg room, seats and isles were too narrow. Had a soggy turkey wrap both going to and coming from Honolulu. It was not what I expected from AA. Will not fly AA again on a long haul."
Cons: "Everything!"

Cons: "No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane."

Cons: "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."

Pros: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Cons: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."

Pros: "Good entertainment. Gate agents friendly and efficient"

Pros: "Friendly attendants"

Pros: "Everything went smooth and fast"
Cons: "N/a"

Pros: "Nothing"
Cons: "Our honeymoon started off with American airlines delaying us by 3 hours in Miami causing us to miss our flight to Iceland and now we are stuck in Dallas paying out of pocket for everything because American does not reimburse anything. Just brutal."

Cons: "Gluten free meal not provided as requested. Entertainment totally lacking."

Pros: "Comfortable, fast check in, nice staff, arrived a little early, great timing. Will fly AA again"

Pros: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Cons: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."

Pros: "Efficient, nice crew."
Cons: "Seats were rock hard. Terrible situation for a long flight."

Pros: "Uneventful"

Pros: "Staff is friendly and helpful, great attitudes"
Cons: "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"

Pros: "The flight crew did a good job."
Cons: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."

Pros: "On time departure and arrival."
Cons: "No own movie screen for a 6 hour flight. No snack/ nuts with drinks"

Cons: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."

Cons: "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."

Pros: "Nothing"
Cons: "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."

Cons: "Flight was overbooked"

Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."

Cons: "Flight was delayed 8hours"

Cons: "My seat was broken and wouldn't recline very much at all."

Pros: "Nothing"
Cons: "Unexplained delay, more than 4 hours. Terrible"

Pros: "The entertainment was a new release movie - liked that. The food was okay."
Cons: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"

Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"

Cons: "They canceled my ticket for no reason"

Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."

Pros: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."

Pros: "I loved that the on demand movies were free! The time went by so fast!"
Cons: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."

Cons: "No room, small seats and no food"

Cons: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."

Pros: "TV and on time flight"
Cons: "Space"

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