Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Rome
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Scores according to KAYAK customer reviews
Pros: "Timing. Food and service"
Cons: "Unanounced delay of about one hour due to long unexplained route"
Pros: "flight departed Jhb on time and arrived in Istanbul a few mins earlier than scheduled"
Cons: "1.cabin temperature varied from cold to very warm 2.I asked the cabin crew for a blanket but they forgot about it 3.I ordered a whisky with ice - was given half a tot with 2 small blocks of ice 4.only one person was serving drinks and food on my aisle so it was very slow service (other aisle had 2 crew serving)"
Pros: "Personal Travel bag"
Cons: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"
Pros: "The seats are not as luxurious as the international. They do not recline that much and are not pods. No surprise as that is similar to the US. But it was only a 3 hour flight so was fine. Food was same as first trip, solid.. Staff was very friendly."
Cons: "Flight was delayed 2.5 hours. They did not communicate at all the reason. Takeoff was supposed to be 8.30pm, didn’t take off until 11pm. Sat on the tarmac for over an hour and the crew or pilot did not say a word. The beverage service again was lacking compared to other international business class flights I’ve taken."
Pros: "Seat space continued to be better than BA. Nice surprise to get an evening meal on the last leg to Rome. I actually was able to sleep a bit on this smaller airplane as well. Crew went out of its way to help people board and load bags overhead. They seemed very attentive, and tried to provide extra drink options even."
Cons: "Boarding process at IST was a challenge. We left from a remote gate, and the agent didn't seem interested in the boarding process. I heard no announcements, maybe because it didn't matter as everyone was crowding the door 15 minutes before boarding began. The agent seemed perturbed, but I've seen it on almost every Italian bound flight. No one wants to wait. It is actually a bit amusing to watch the struggle between boarding policies and a group of people who seem determined to ignore them. The buses were also pretty well packed. More so in Rome than IST. Not much organization in loading at either place. After all the passport control they left us to walk outside to wait for the bus. Maybe you can tell I'm not a fan of remote gates."
Cons: "Disorganized boarding process -- did not matter what Group you were in. Also instructions at gate were not said clearly in English nor were they repeated."
Pros: "Timely departure and arrival. Excellent landing. Helpful crew."
Cons: "No space"
Pros: "The crew"
Cons: "Seats are not spaced enough. It is not big enough for a 6 foot 3 male caucasian. My Screen was broken."
Pros: "including new releases"
Pros: "Friendly crew Good food Clean plane"
Cons: "The boarding process was odd. The gate agent herded us all toward a set of doors but didn't open them for about 5 min."
Pros: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants."
Pros: "Staff at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Pros: "food, entertainment"
Cons: "I liked everything"
Pros: "The food on flight."
Cons: "Ground staff in Istanbul were very rude! Staff would not respond to lights turned on on the flight as well, for any assistance."
Pros: "Great Airlines"
Pros: "Nothing.... except the movies"
Cons: "Everything....food and service. The airlines also Lost our bags...and till today cannot trace or find it. Went on a cruise with 2 pairs of clothes. How does an airline give a bag tag to a passenger without putting it in the bag???? 12 days and no bags.... terrible call center service too no help at all."
Pros: "Great comfort and speedy service of beverage and breakfast"
Cons: "They didn't pick up the dishes fast"
Pros: "Like my trip to Istanbul, I had no complaints. It was easy to make my transition to this flight and boarding was fine and once again the crew were friendly and welcoming. The short 2 1/2 hour flight went well."
Pros: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Pros: "Comfortable seats, roomy, good customer services on the plane"
Cons: "One concern - as we were landing and then taxiing, people were standing up and getting baggage out of the overhead compartments before the plane had stopped moving. It felt dangerous. I would suggest having the flight crew make an announcement so people could be safe and remain seated until the airplane comes to a final stop/no longer moving."
Cons: "Nothing :D"
Pros: "The crew was nice."
Cons: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Pros: "Crew was very attentive and respectful"
Cons: "I asked to be upgraded to the first class since I wasn't feeling well. There were many vacant seats and I was willing to pay the difference but I did not given any response other than they couldn't do it while boarding."
Pros: "Plane was nice. Crew was very nice."
Cons: "The plane was blazing hot. The in flight entertainment system was down for half the flight."
Cons: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"
Pros: "Service and food were very good, so happy to be fed and watered even though it was a short flight, really pleasant surprise."
Cons: "The wait to go through security when we got to Rome, but I dont think the airline was the cause of that."
Pros: "Flights attendants very nice, offered full meal if hungry"
Cons: "Paid to upgrade to business/first class and still was given a seat in economy. I don't mind economy as I sit in economy often but this time I paid extra money to be up front and they did not consider that."
Cons: "Flight was delayed by one hour"
Pros: "The flight attendants are very attentive. Enjoyed seeing them using team work. Keeping the passengers in line during landing."
Cons: "The incoordination at the BGW airport. Flight attendants should be more fluent in other languages."
Pros: "Flight had only 10 minute delay and only an hour layover. Boarding was pleasent"
Cons: "As expected food wasn't that good, the crew was a little slow, and seemed like didn't care that much about passengers individual needs."
Pros: "Still able to rest & crew very nice and helpful"
Pros: "Pretty much everything"
Cons: "Was late taking off"
Pros: "Everything was excellent"
Pros: "good food, nice attendants, comfortable seats, good pillows"
Cons: "no wifi"
Cons: "My entertainment system did not work and the crew did not do anything to try to fix it"
Pros: "They gave us a meal on a 2.5 hour flight and we were very surprised!"
Cons: "They boarded late and you had to take a shuttle to the plan. We drove to the plane and waited for 15 minutes in the cramped shuttle while they were putting another staircase to the plane and finishing prepping it. We left a half an hour late and the flight was already at 10pm. It was a pretty terrible experience! And the section of the Istanbul airport we were in was pretty dirty. Also the movie they played had two language options but no English which was disappointing."
Cons: "Did not have as the flight to istanbul was cancelled and moved to alitalia"
Pros: "The food and drinks were excellent."
Cons: "Entertainment option was restricted to one movie for everyone on the flight. I wasn't interested in the movie. This flight was not equipped with the entertainment suite attached to the chair like the previous flight."
Pros: "Very friendly crew"
Cons: "Boarding was delayed for over an hour and we had to stand in line in closed off secure room (without restroom) due to security issues. They should have had everyone sit down to wait rather than stand in the ABCD group lines."
Pros: "Continued the great service"
Cons: "I would like a little more leg room"
Pros: "Nice attendants"
Cons: "Small plane"
Pros: "There was nothing enjoyable about this flight. I am re-thinking if I ever want to take another Turkish Airlines flight again. I gave them rave reviews on the flight from Chicago to Istanbul, could this possibly be the same airline?"
Cons: "Boarding process was chaotic and crowded. They should not be pushing a full plane load (777) through a tiny boarding area. By the time I got on the plane, all the overheads were full or overflowing. People were not being told to put one carry-on under the seat in front of them. The seats were the closest together I have experienced in a long time, probably since I flew Ryan Air. The spacing was totally inadequate for a flight that took 10.5 hours of flight time. We got stuck in a section with young children, and the inattention/poor behavior of the parents was ignored by the flight crew. Honestly, this was the WORST flight I have ever been on in my life and I have flown hundreds of thousands of miles over the past 40 years."
Pros: "The food!"
Cons: "Gate agents attitude and unwillingness to answer simple questions."
Pros: "Flight attendants were great!"
Cons: "Food not what expected."
Cons: "The crew was very rude and was not helpful at all."
Cons: "In addition to long delay before the aircraft was finally parked on the tarmac, passengers had to wait for more than 40 minutes before the checked bags were delivered. There was nobody from the ground crew to tell us the reason for the delay as passengers were just wondering about waiting for their luggage. This airline needs to know how to treat their passengers well."
Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
Cons: "Space on airplanes"
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."
Cons: "Always need more room"
Pros: "I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American."
Cons: "The seats were really tight between the rows. The space between the seats on the same row were typical."
Cons: "The intercom was turned up too loud."
Pros: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Cons: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"
Cons: "Ran out of hot water on flight"
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Pros: "The flight was not cancelled, crew was friendly, we arrived at our destination."
Cons: "Flight delayed two hours and absolutely no info provided to customers about what was going on and if/when flight would depart."
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"
Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Pros: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Cons: "All the people standing in line prior to boarding."
Pros: "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
Cons: "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."
Pros: "Friendly service. Frequent snacks which is nice on a 10-hour flight."
Cons: "Cramped conditions"
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "Great comfortable flight"
Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Cons: "Retrofitted entertainment system under the seats made it very uncomfortable. It was hard to even stretch your legs."
Cons: "All went well"
Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Cons: "no bed"
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Pros: "The boarding process was smooth, friendly staff."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The crew were super friendly and helpful."
Cons: "The entertainment system was completely down for the entire flight."
Pros: "We stood on the ground due to weather, which had nothing to do with the airline itself. Keeping this from jading my point of view, the airline stood within the standard of what is expected of a good trip. Food was good, and the choice of movies, shows, and games helped the time pass. Staff was friendly, and checked bags were ready rather quickly."
Cons: "The number of updates telling us we are going nowhere, was a bit excessive."
Pros: "No headphones available for flight"
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "I liked everything."
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Pros: "Entertainment ( movies) were nice."
Cons: "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."
Pros: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
Cons: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Pros: "Customer service very courteous and friendly."
Pros: "I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it."
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
Pros: "1st class service was excellent."
Cons: "The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot."
Cons: "To be fair the flight from Honolulu to Lihue was on Hawaiian Air, not Delta per se. The crew was rude, but in the terminal and on board. Didn't really rate food and entrainment because of the flight length."
Cons: "The gate for the connecting flight from NY to Rome wasn't posted at the terminal or available via the Delta aps. The Kayak AP didn't have it either. I found out late that it was practially at a different airport. With less than an hour I had to take a bus to a different terminal, walk through, exit onto the street, cross the street and walk down the block to a different terminal. Then I had to re-enter through security (where the line was wrapped back to the front doors). Had the flight not been delayed for mechanical issues I would have missed it. My flights were purchased through Delta. If Delta uses different airlines they should post gate information on their web sites."
Cons: "This Lufthansa flight was operated by United Airlines. Coach seating was uncomfortable after a couple hours despite moving around regularly."
Pros: "Reliable airline."
Cons: "Overly strict on luggage size and weight. I’m talking about 0.1 kg difference. I was attempted twice to check the only small case I have, which is an exact fit to Lufthansa standard. Very annoying. Won’t fly LH again. British Airways is a lot better."
Pros: "Crew was thoughtful"
Cons: "Seats were uncomfortable and the food was not worth eating"
Cons: "Luggage did not arrive."
Pros: "Friendly staff. Free drink and snack. Comfy seats and very easy boarding process"
Pros: "Super easy boarding, just scan your ticket and go. Staff was very friendly. On our short flight from Munich to Rome we were served a complimentary sandwich and option of beer, wine or other refreshments. There was plenty of leg room compared to our other recent flights"
Cons: "There was no in flight entertainment. Not that was really needed it with such a short flight."
Pros: "Super service. From gate in Frankfurt to Rome."
Cons: "Communication on which luggage carousel our luggage was going to be on. The screen said, carousel 11 when in actuality, it was carousel 10. Very confusing...and caused me a delay. That’s the only frustration in the entire trip so far."
Pros: "The airline staff was great. Everyone really helpful."
Pros: "1st Class is a joke. They leave the middle coach seat vacant. You do have more overhead storage since there are fewer people in "1st Class". Otherwise you may as well be in coach. For flights within Europe this appears to be the standard. Save you money fly coach when traveling within Europe."
Cons: "The seat and service."
Pros: "The flight attendants were wonderful."
Cons: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."
Pros: "The flight attendants were friendly, and service was fast. The snack was a chicken and carrot sandwich. It was good."
Cons: "The boarding was delayed twice and no explanation was given by the staff. We arrived 1 hour late."
Pros: "Good service."
Pros: "Flight on time"
Cons: "UAL sucks, as expected."
Pros: "Great reminder. Perfect communication about dalays etc. I will book through Kayak again"
Pros: "The staff were very friendly; more so on this flight than the last flight. I booked seats for the emergency exit knowing it gives more leg room."
Cons: "My baggage was not on the carrousel that was listed on the display, it took a long time to get my bag and it caused me to be late to check into my lodging."
Pros: "Fast check in and politeness"
Cons: "Not comfortable seats"
Cons: "no screens"
Pros: "Much shorter flight time."
Cons: "My experience on the second flight was completely different from the first. Staff was not as friendly. Food was bad. No entertainment due to short flight time. Not as good of an experience."
Cons: "Seems like they want to nickel and dime you for everything now..."
Pros: "It was overall a great flying experience."
Cons: "One of my connections was way too short. I almost missed my flight. I had to run!"
Pros: "Boarding was automated gates was easy."
Pros: "Once again, the in-flight crew was excellent."
Cons: "The Frankfort airport is a nightmare. They have loooooooong gateways, so when I Finally got through security FOR THE THIRD TIME, it’s a 10 minute, speed-walk to the gate. Again, a flight delay was the only thing that made the connection possible. I made it to the gate with 3 minutes to spare, so no time for the bathroom, no time to get lunch or even a bottle of water, no time period. And at the end of it all, my bag is lost."
Pros: "There's nothing much that's positive to say about this leg of our journey."
Cons: "Not only was the flight delayed, but there was confusion at the gate for boarding of even first or business class. We had to carry our luggage down 2 flights of stairs to get on a bus, which then transported us a very long ways away on the tarmac. Then it was an older model plane and the engine noise, even though we were up front, was extremely loud! It was somewhat worrisome. The food was terrible and by the end of the 90 minute flight our rears were sore from the poor seat cushioning. Not a good experience at all. All of this was after a terrible experience and delay just trying to connect flights within the German airport and the security delays that probably would have made us lose our flight if it wasn't delayed. There needs to be a better system if you are not staying in Germany but just connecting flights from the same airline!"
Pros: "The service to clients number one. I like"
Pros: "Served sandwiches even though 1.5 hour flight."
Cons: "Slow and unorganized boarding. Crew was not outwardly friendly."
Cons: "Lost a whole day and a half of vacation!"
Cons: "Having to go through passport control and security a second time took too much time for the connection between flights."
Cons: "Same as above"
Pros: "Nothing good to say"
Cons: "Expect to be delayed if it snows a bit in Munich. Delayed for more than 7 hours total. 3 of those on the plane in Munich. Horrible!"
Pros: "Efficient crew. Quick service, quick flight."
Cons: "No negatives."
Cons: "Did not happen"
Pros: "Plane was clean, crew nice and courteous."
Pros: "Same as above."
Cons: "Same as above."
Cons: "Short flight so no entertainment provided or needed."
Pros: "The crew was great, the food wasn't bad and the seat was comfortable and I am very tall"
Cons: "Delay for one hour"
Cons: "Expect to pay $85 euro for a carry on bag that they will ask you to check in. This is our returning trip with the same set of bags for the round trip to Paris. At the gate we were asked to check in the other carry on bag which we bought right before the trip making sure it fit the new small size req. Still that was put into check-in. We ended up with no carry on luggages with us boarded. Only to find quite a lot of bags that are much bigger than ours were allowed to be in the cabin."
Pros: "The crew. They made an uncomfortable flight acceptable."
Cons: "Boarding confusing and flight experience poor. The crew was the only nice part. The rest, not worth the money."
Cons: "The boarding gate was changed three times. I fell asleep at one of the gates. Luckily I woke up and realized the second change in time to still make it there."
Cons: "seat did not recline at all,"
Pros: "Excellent service. Excellent food! So thoughtful."
Cons: "Seat is not premium."
Cons: "Our flight from SFO to Frankfurt was cancelled and we were re-booked on a very bad itinerary."
Pros: "Nice crew"
Cons: "Small leg space"
Cons: "It was a transatlantic flight in coach. There is no way to make that a pleasant experience. Entertainment system was down. Ran out of one dinner option."
Cons: "Lost my Baggage for 2 days."
Cons: "Breakfast was just a roll. I would have preferred eggs."
Pros: "Safe and efficient transportation."
Cons: "The entertainment system wasn't functioning so there weren't any viewing options presented. The crew failed to mention that the United app provides movies on your phone."
Cons: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."
Cons: "My connecting flight to Rome wasn't listed on any monitors, and four people couldn't find Terminal A on the map. Fortunately I found some fellow Americans who also couldn't find Terminal A , lower numbered gates, from our current Z gate. We went to the right, following most disembarked passengers and signs for some A gates....a mess! In the end, we had to go all the way back, past our original gate to a Customs area where they just stamped our passports and onward to our gates. It seemed like the signs only helped if you were going in the correct direction to begin with. Even my German friend said how bad that airport is for directions!"
Cons: "The delay and the lack of movies. Seats are very small. I was sitting near a larger passenger and it was very tight. We had over two hours delay for mechanical problems with the plane."
Cons: "Service and media"
Cons: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
Pros: "On time"
Cons: "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."
Pros: "Smallest seats of any airline I've recently traveled on"
Pros: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Cons: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."
Pros: "Good entertainment. Gate agents friendly and efficient"
Pros: "The entertainment system was great"
Cons: "The ride was somewhat turbulent but nothing can be done for that"
Pros: "Friendly attendants"
Pros: "The meal."
Pros: "See above"
Cons: "The whole flight from Philadelphia to Rome was on American Airlines, not British Air. This was confusing at first and made it difficult to know what airline desk I needed to check into, but once that was clear it all went smoothly. The dinner was mediocre and the breakfast terrible."
Cons: "See above"
Pros: "Everything went smooth and fast"
Pros: "Entertainment choices, no additional charge for wine, food was good"
Cons: "we were packed in like sardines on American airways ..NOT British airways. I’ve flown overseas on European flights before and there is more attention to comfort. We sat in front of the lavatory and could not sleep because every time someone used it, the light flashed in our eyes and the flush was quite loud. I paid extra for the seats we had but did not know they were right by noisy bright rest room."
Pros: "Food was okay."
Cons: "No advance check in left me waiting in line at my connection in order to get a center seat in the middle of a group. There’s no excuse for manual check in in this day and age."
Cons: "Never taken!!!"
Pros: "Comfortable, fast check in, nice staff, arrived a little early, great timing. Will fly AA again"
Pros: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Cons: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Pros: "Food was okay. Luckily plenty of wine to get through 8 hours on this horrible plane."
Cons: "No individual video screens. Also our audio did not work ( true of most of one side of plane) so we could not even watch movie on the TINY overhead screen. Reading lights also did not work. We had no options to pass the time for an eight hour flight. The crew was unconcerned about the problem. They seemed grumpy!! This plane should not be used for long haul flights."
Pros: "Crew made the best of a bad situation: originally planned plane with sold-out seats replaced by a smaller one -- BAD! Extra kudos for crew for creative swapping to move me to an emergency row seat when I discovered that my **extra-charge** aisle seat was damaged and unusable. Food & beverage service -- adequate, timely (though some nutrition concerns.) Good, current entertainment selections."
Cons: "The obvious -- the switch to a smaller plane, causing some passengers great distress; not realizing that a sold seat was damaged; selling me that damaged seat, and at a premium. Food nutrition -- tasty, but carb-heavy, fatty and salty. Bathrooms -- became rather smelly and unkempt toward last 1/4th of 9+ hour flight."
Cons: "Either Webjet or BritishAir failed to notify our party in advance to allow a reasonable accommodation of our fully paid requirements."
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Pros: "Huge clean plane"
Cons: "Cramped seats"
Cons: "My Chair would not recline it was broken and was crushed every time the guy in front would lay back on his cause I could not move mine!"
Pros: "Good TV's. Great service. Good food."
Cons: "It was long"
Pros: "I truly enjoyed the flight attendants, the flight overall and the great price I got."
Cons: "The seats are slightly uncomfortable to sleep in, but that's normal."
Pros: "It was just great"
Cons: "At the terminal , they were not helpful."
Pros: "Everythung was on time."
Cons: "The seats are much closer together ... so challenging for a 6' 2" male"
Pros: "Reasonably large leg room and overhead"
Cons: "Five times they tried to get us to pay for a seat assignment (even after they had assigned seats). Paying $32 for "priority" boarding is rediculous?"
Pros: "Boarding was on time and we departed on time and arrived on schedule-fllight was very comfortable"
Cons: "Snacks were ok but main meal could have been better- suggest u go back to box meal such as a sandwich and piece of fruit."
Cons: "Seats are not designed for long haul flights"
Pros: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
Pros: "Flight attendants were nice"
Cons: "The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now."
Cons: "Small seats, no wifi, no chargers, terrible entertainment."
Cons: "My seat was broken and wouldn't recline very much at all."
Cons: "super slow touchscreen response. menu of entertainment difficult to navigate and unimpressive content"
Pros: "The entertainment was a new release movie - liked that. The food was okay."
Cons: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
Pros: "We arrived on time."
Cons: "I booked with British Airways and later noticed the plane was operated for American Airlines. The seats were cramped and the online entertainment was terrible. On an overseas flight, I expect in 2017 that there will be on-screen entertainment on the back of the seat in front of me. Instead, the movie was projected on a screen in the middle seats on an overhead that was about 10 rows away. Plus, you didn't get to pick your movie. You were stuck with the selections provided by the airline. I would have brought along my DVD player or laptop had I know this was going to happen. American flight crews are not as friendly and accommodating as European flight crews, which is why I try not to select an American carrier. Seats are less comfortable on American carriers also."
Pros: "Not much to like, plus we were late"
Cons: "Seats were uncomfortable, no in-seat or personalized entertainment."
Pros: "Take off and landing was incredibly smooth, along with the 8 hour flight from NYC to Rome, Italy. Perhaps the best flight I've ever had."
Cons: "The food wasn't all that good but I didn't have high expectations."
Pros: "They finally got us there."
Cons: "The airplane broke on the ramp and they made is sit in the airplane while the tempeture rose to about 100 degrees. I think someone was about to pass out before they realized they had to get us off. Then we were over 4 hours late departing while they were getting another plane"
Cons: "There was no wifi and no screen on the seat. I could not see the screen for the movie. Airline was old and also it took 2 hours to get going because they had to check the engine."
Cons: "They canceled my ticket for no reason"
Pros: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."
Pros: "I loved that the on demand movies were free! The time went by so fast!"
Cons: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."
Pros: "Efficient boarding. Plane clean. Seats lean back far but that being said the individual in front of you ends up in your lap."
Cons: "As night went on a couple of the flight attendants in the premium cabin seats with standard legroom appeared grumpy and short with patrons. No gluten free options. In flight entertainment and reading lights not working for my dad or I. A long flight for that to be out."
Cons: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
Pros: "There were too many gate changes ."
Pros: "TV and on time flight"
Cons: "Being able to go home"
Cons: "The seats"
Cons: "The gates were announce at the time of boarding. No enough time to get the gate"
Pros: "The crew were helpful and efficient - it was a short flight so they had very little time to prepare the meal, distribute the meal and prepare the aircraft for landing - but they did."
Cons: "The English announcements by the cabin crew (not the pre-recorded announcements) were difficult to understand at times due to the accent."
Pros: "Boarding was seemless and nice"
Cons: "There was a delay which was communicated, inflight entertainment could have been better"
Cons: "It should have departed on time. It departed 50 minutes later than the original time."
Cons: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Pros: "Iberia cancelled my incoming flight to Madrid and put me on an earlier one, but refused to let me on the earlier flight to Bilboa, which made a long waiting time!"
Pros: "friendly crew"
Cons: "more leg room"
Pros: "not enough leg room. Tray too small."
Cons: "the above"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Cons: "Gbhbhfhyhyugfrrfffffgggffccxccccvvgfcvgvggbbvvgcvvv. B"
Cons: "To be honest, i feel like your pricing is very misleading. I was not prepared to pay $60 per bag in luggage fees. For an international flight, I believe your site should be much more clear in stating whether the fees paid will include luggage or not. I will consider other options in the future to avoid this unpleasant surprise at the airport."
Pros: "On time, check-in fine if you allow plenty of time, leg room good,"
Cons: "Choice of movies, food mediocre"
Pros: "Never again Vueling"
Cons: "Crew couldn't say if there was or was not meat in the meals."
Pros: "No issues — all good. Departure & arrival times as scheduled. Food & entertainment marks are low b/c they don’t apply (there should be an N/A selection as an option)."
Pros: "Excellent flight, confortable seas, emergency seat. Great in flight service and entertainment and always on time"
Pros: "Hola todos estuvo ecelente"
Pros: "Crew was very helpful"
Cons: "Food could've been better"
Pros: "Good organization and time on flight."
Cons: "In 10 hours never offered water."
Cons: "Had to take a flight to New York 2 days later, then drive back home"
Cons: "Flight was late and the scheduled connection was only 2h. Impossible to make it even on time. JFK terminal is 3rd world"
Cons: "My USB connector didn’t work"
Cons: "Bumpy ride in parts."
Pros: "All went well"
Pros: "Good short flight, we even arrived earlier at Bilbao."
Cons: "No food or drink."
Pros: "Overall was good but had lost luggage"
Pros: "Entertainment selection was good."
Cons: "Flight was significantly delayed. During this time, there was no air conditioning and it was extremely warm in the plane. Crew provided no guidance on connections at any point during flight."
Pros: "Aircraft is comfortable (A340-600)"
Cons: "One of the flight attendants was rude."
Pros: "Exit row seating has plenty of room"
Cons: "The cabin temperature was unbelievably low, everyone was complaining about how cold it was, rubbing and blowing on our hands. The woman next to me was concerned about being made sick because of prolonged exposure to cold. Then they forced us to buy blankets for 25 euro. Unless I hear that this flight was unique I won’t ever fly level again no matter how discounted the airfare"
Cons: "The choices of movies and entertainment on a 9+ hour flight was not good."
Cons: "Half way through the flight my screen stopped working"
Cons: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Pros: "Good crew in providing good service with a smile. Smoth take off, flight and landing Good choices in dinner with wine"
Cons: "Below avera ge breakfast with no hot items besides cofee/ tea Poorly organized boarding. Staff person with the microfone and staff controlling the lne were not in sink, gave confusing instructions. Too much noise in the abin with the lights out due to the presence of lots of high schoolers talking Distance between seats kind of small"
Pros: "The dinner that was served wasn't terrible"
Cons: "Took forever to get off the plane. The movie choices were mediocre. Could have used a little bit more leg room."
Pros: "Spacious and quick."
Cons: "Food was not included."
Pros: "Always great service on Iberia."
Cons: "My only complaint, and it's frequently the case with Iberia, is that the cabin is always very cold. Thanks for the blankets, though!"
Pros: "Entertainment was great, great food! You can't beat the price of the ticket."
Cons: "When I arrived I was greeted by a "what up." Instead of a professional "Hello." The man who helped me at MIA was rude and threw my passport in my face when he told me I needed a return ticket. After I booked another ticket for return.. I presented myself to another counter staff."
Pros: "Overall everything was fine. AA airport crew in St. Louis was amazing helping me with a mistake in communication"
Cons: "My flight itinerary was changed I received no notification of this change. Lost my flight. AA airport crew saved the day"
Pros: "Good seat spacing"
Cons: "Customer service was a low priority"
Cons: "4 hours too late"
Pros: "The flight was nice, take off and landing went very smoothly, small turbulences on the way but nothing serious. Flight was on time as a result."
Cons: "Seats are not comfortable specially during almost 12 hour flight. Though I picked my seat when getting my boarding pass, they changed it in the end."
Pros: "Surprisingly more leg room"
Cons: "The plane was filthy. Crew members didn't seem to care to take care of passengers. Overall not a good experience."
Cons: "flight was late"
Cons: "There was a tall guy sitting behind me, and I was forced and prevented from laying back during a 7+ hr flight."
Cons: "1hr. delay because plane lost electrical power. No entertainment on board due to previous electrical problem. 1hr delay at arrival again due to plane electrical power."
Cons: "Flight left 5 hours late"
Pros: "Very friendly and helpful crew."
Cons: "No food or drink offered except for if the customer pays for them, very poor idea."
Airlines flying from Hawaii to Rome have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Rome
Masks required on board, masks provided on flights from Hawaii to Rome
Social distancing seating
Middle seats unavailable to book on flights from Hawaii to Rome
Testing for antibodies, testing for symptoms for flights from Hawaii to Rome
Waiving of change fees. Search flexible flights from Hawaii to Rome