Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "same as above"
Cons: "Same as above"
Pros: "Good service, friendly cabin crews and on-time flight. Great price. Relatively spacious seat in the Airbus A 380 flight."
Cons: "no USB for charger which is almost standard in most other airlines; limited drink selection; restroom not as clean or as often cleaned as some other airlines"
Pros: "Fell asleep before take off and woke up two hours before arrival. That's a great flight. Arrived half hour early. Staff was beyond pleasant. Great flight"
Cons: "No USB ports in economy class on plane."
Cons: "The seats and legroom in the A380 were among the most uncomfortable I have ever experienced in an airplane. Not sure who to blame, China Southern or Airbus. Stiff foam and hard, no movable headrest, curve did not match my back, knees hit chair in front. I had just flown EVA airlines on a new 747 (I think) and had no such problems."
Pros: "Always, the level of service must be considered in light of the price--and CS had an excellent price. Food was acceptable, nice blankets."
Cons: "CS serves primarily a Chinese speaking clientele, so they do not need to attract staff with high levels of English. You are flying on a Chinese carrier, not one with a global feel. Service is more than adequate with respect to call button etc. But meal service is "clipped" (for lack of a better term). No extras, warm beer, wine but no liquor. No snacks.They can do better, if they want to compete with the gulf airlines. Baggage took about 45 minutes to arrive at LAX. Very glitchy entertainment system"
Pros: "Meals were served. Seats were comfortable."
Cons: "Nothing really."
Cons: "Flight fare was cheap, but you get what ypu pay for. Rude and what appears to be an inexperienced crew, bad food, restroom stalls not cleaned frequently etc."
Pros: "Nice flight!"
Pros: "Everything!!! Great crew and great staff."
Pros: "Courtious, helpful and kind service I absolutely recommend."
Cons: "Everything they go the extra mile."
Pros: "Crew, food, and entertainment all good."
Cons: "The A-380 is a monster of a plane, but there isn't much in the way of leg room in economy class compared to the 738. Also, the no cell phone rule is a bit annoying if you have things on your phone that you need to access during a 15-hour flight."
Pros: "The flight was on time. Price was better than other airlines."
Cons: "Freezing cold for 12 hours and flight attendants did not speak or understand English."
Pros: "Control of my own movies."
Cons: "He very was only ok. I felt like I couldn't have enough water to drink."
Pros: "1.Leg room was good in economy class. 2. The Food was Good. 3. Saved travel time. 4. Tickets were cheaper compared to other airlines"
Cons: "1. Limited entertainment especially if you are Indian. 2. Had to run nearly 1 km or over at Guangzhou to catch the connecting flight to Los Angeles. The Airline could have arranged vehicles rather than letting passenger run to catch the connecting flight. That was tough especially if you could not walk fast or run."
Pros: "Fast and good price"
Cons: "Some of Chinese customers talk loudly and coutinue the whole flight"
Pros: "Very good for this flight. i will be use this service by next time. and thank you very much for KAYAK ."
Pros: "Best time saving flight"
Pros: "Someone had booked the same seat as I did and since i was traveling alone they moved me up to first class on my long flight to China. Overall Excellent service!!"
Pros: "The business class cabin felt very much like business class on a regular U.S. carrier (although maybe lacking slightly in design). The lay flat seat was comfortable and the bedding was fine. The flight attendants tried hard and were very nice."
Cons: "The service was always just a bit off like they had no organization. My partner was served a little nut plate, no such thing for me. They got my entree wrong for dinner and entirely skipped me for dinner on the return flight (of course they were very nice and apologetic when I mentioned it). They served one of us cheese but passed the other one by. Not a big deal, but everything just seemed a bit disorganized. The mobile device thing was odd--- they kept telling me to turn off my kindle at odd times and no cell phone can be used even in airplane mode. The food was mixed--- some things were ok but other things were off, not due to taste but things like luke warm soup and stale bread."
Pros: "Overall price."
Cons: "Hard to find help from crew when needed."
Pros: "Wide seats business class"
Cons: "Food, boarding, poor English"
Pros: "The seats were comfortable and the boarding process was efficient."
Cons: "The food was mediocre. There could have been a better variety of in-flight entertainment (fewer comic book movies)."
Cons: "Almost same like the flight from Jakarta to Guangzhou."
Pros: "Food was excellent, especially the beef tenderloin dinner. Crew was generally attentive and helpful."
Cons: "Initially seat would not adjust. Crewmember was able to fix it though."
Pros: "Arrived on time . Had very good selection of movies"
Cons: "Food was not enough. Business class seat and leg space too small"
Cons: "On Sep 14th, I paid on your websites with the confirmation of three airline tickets from Chengdu China to Los Angeles. All the information I provide for each passengers are correct. However, due to the fact that you missed up three of the passengers information, they couldn't check in yesterday. The whole fight to LA was missed. As a result, we had to pay very high price to buy new tickets for the next available fight in order to complete the trip. I'v made four phone calls with your agent, with all records made. 1) The 1st agent confirmed that the information I provided were all correct for each passengers. So she believed there was nothing wrong and did nothing to help. 2) The 2nd agent realized the information were mixed up. But it was too late to let them check in. 3) The 3rd agent confirmed that the issue were caused by your system. He said only the supervisor could deal with this matter. He gave me a number which is not valid. 4) Finally, the 4th agent said you would contact me. No response by now. Still waiting for the response. Very disappointed after all."
Pros: "Warm washclothes & blankets were great!"
Cons: "Did not pass out enough water (apprx 2-3 cups) to stay hydrated for a 14 hr flight."
Pros: "Great, multicultural movie selection."
Pros: "I appreciated the amount of meals they served. Even on the short 5 hour flight I received an entire meal. Also the variety of tv shows and movies was great. They provide a free hotel room for long layovers in China."
Cons: "No wifi Flight attendants were rude Transfer attendant to hotel was rude Layover hotel was disgusting. Mold in shower, mildew smell, bed was as hard as a rock and dirty. No outlets to charge my phone"
Pros: "Lay flat seat in bus. Class. Laege lavatory."
Cons: "Food so so. No bourbon, small glasses small pours of 3-4 oz."
Cons: "Confusing and lacking announcements/instructions. Crew cannot speak intelligible English. Flight was late over 4 hours and no food vouchers aside from hotel accommodation. No apologies received from Crew/staff from the major inconveniences throughout the flight."
Pros: "The crew is all very polite and proffetional. The airplane is in good shape, and the business class is very comfortable. Good movies on the plane."
Cons: "China Southern lounge in Los Angeles is very disappointing compare to any other. Out of 4 flights we had 2 delays of 2-3 hours each. Food is not in the quality you expect at least not for business class. They take your headphones 1 hour before landing while the movies run until 15 min before landing."
Pros: "Very big plane. Smooth flight.The route and transfer was a lot easier than other stops compared to Beijing. Staff was friendly and boarding process was very good."
Cons: "Better quality on business class amenities..."
Cons: "Plane was very late to get to the gate.Seating is very uncomfortable. I am 5'2" and 136 Lb's. I am not a large person. The seating was cramped and no padding in the seat."
Pros: "Everything went well!"
Pros: "One of the least expensive ways to fly lay flat business class to Asia."
Cons: "The experience is pretty awful - rude staff, constant delays in China, a business class lounge with wifi that barely functions and air conditioning that is never turned on."
Pros: "China Southern staff in the airport was very professional and helpful in Guangzhou even though the conditions were very hot, humid, and information was confusing. On the plane, the flight crew attitude was professional and friendly. Food choices were great. Seats were larger and more leg room. Seatbelt fit well. I was a little dehydrated from my travel and the flight crew provided extra water on request. VERY SMOOTH landing."
Cons: "Had several gate changes and information was very confusing. The last gate A05 had a small waiting area for too many passengers in the room. It was very loud and also very hot and humid in the room. Some passengers were getting impatient with the delays, gate changes, and lack of information. The China Southern airline staff in the room was doing their best based on the circumstances and they were very professional. Some Chinese / English passengers assisted the airport staff to translate for other non-Chinese speaking passengers, which I thought was wonderful. Announcing system was hard to understand over the noise in the room."
Cons: "Horrible customer service. Will never, ever use this airline again. AVOID AT ALL COSTS!"
Cons: "Language problem is very disturbing."
Cons: "The seats felt like it didn't have enough cushion."
Pros: "They really take care of their customers, especially those on long layovers. I was completely stunned by how well I was taken care of."
Cons: "It's not up to them to "control" other guests, but I feel like the boarding was a little chaotic. Maybe more organization with the boarding process, but that's really just solution hairs at this point. The airline itself was still great"
Pros: "Arriving safely and on time."
Cons: "The food is awful. I requested lacto vegetarian. That means, pasta, pasta and more pasta. Once of the pasta meals smelled as if it had gone bad. Made me gag. No who grains and margarine instead of butter. Flight crew slow in picking up dishes from the meals. Also, they did not come by with water often enough. The bathrooms were not kept clean during flight and at once point ran out of toilet paper."
Cons: "Crew needs training. Extremely difficult to communicate. Unable to speak English."
Pros: "Nothing much"
Cons: "No info update on their website No customer service at all Delay Nobody responsible"
Cons: "almost missed my flight due to an unannounced or posted gate change."
Pros: "Provided blanket, pillow, eye mask, toothbrush, toothpaste, comb and ear plugs. Pretty decent movie selection."
Cons: "Difficult to get enough water. Very dehydrated during flight. Sat near bathrooms which had a constant line hanging and leaning all over my seat. And being so near the lavatories, it smelled of human waste. The actual bathrooms were poorly maintained throughout the flight with urine all over the floors. And to top it all off...they lost my luggage."
Pros: "Crew members were friendly"
Cons: "Beverage section was so so. Food so so as well."
Cons: "Couldn't reach airline by phone to change my flight. After several attempts and an hour on hold they disconnected. Website won't help. Air China isn't a reliable airline."
Pros: "Nothing. Domestic flights are better than this"
Cons: "1 meal in 8 hour flight No beverages"
Pros: "Boarding was streamlined, planes took off on time and made it to destination before time. Entertainment options were decent."
Cons: "Food isn't the best (had Hindu meal for my flights) not sure if there is a better option. There isn't much in terms of snacks, outside the set meals. Some of the crew members do struggle with communicating in English, but I always found someone to work with."
Pros: "Pleasant flight"
Cons: "Flight delayed 3+ hours, missed my connection"
Pros: "In flight movies."
Cons: "Long delay - forced to sit in plane at gate. Very little cabin air. Stuffy and very hot!"
Cons: "Horrible service, part of the ceiling light came off, got so hot when we were boarding - I was nervous that there was a big issue with the plane"
Cons: "The flight was delayed 2 hours without any notification on signage in the airport. When there is a delay, posting an estimated time of departure is a basic courtesy. Because they did not do this, and multiple flights were delayed for the same gate, the gate was extremely crowded. When an earlier delayed flight was boarding, there was no announcement and no indication on the signs! As a result, some people were uninformed of their flight departure! There was also a tremendous amount of jostling and pushing to allow people to board. This is clearly a problem for the ground crew and airport to make more efficient and flyer-friendly."
Pros: "I arrived safely and had no issues with luggage. The staff were pretty good about going through the plane to offer water (especially important, since a second screening at the entrance to the plane confiscated all water, including bottles purchased passed the initial security check!)."
Cons: "That there was no worry of the water confiscation-only second security check. To not be allowed to bring any drinking fluids on an 11-hour flights poses a pretty serious risk of dehydration unless plane crew are significantly committed to ensuring passenger hydration. On the food front, my eggs were kind of dry."
Pros: "Good leg room."
Cons: "Got food poisoning"
Pros: "Price is good. And the airline service is also great."
Cons: "Extremely poor food. Totally tasteless rubbish. Not at all what we ordered : Pure veg Indian food."
Pros: "It's good to have 2 checked bag allowance"
Cons: "Food was not so good. Some of the flight attendant has attitude."
Cons: "Airline didn't make an effort to hold the connecting flight. Also tried to book passengers two to a room for the 24 hour delay. Delay did not come through on vayama/kayak systems so when I called vayama they couldn't help because they thought the flight had departed on time."
Pros: "The crew was pretty responsive."
Cons: "Not a great selection of in-flight movies."
Cons: "Terrible ticket change process"
Pros: "Beautiful and helpful staffs"
Cons: "Their English level too low"
Pros: "Good movies, quick boarding."
Cons: "Was a bit bummed they did a water/beverages security check at the gate before boarding the plane. Full, unopened water bottles purchased feet from the gate were not allowed to be brought on board. With it being a 12 hour flight, I would prefer to have a water bottle ready whenever I need a drink instead of relying on the flight attendants to bring water by the tiny cup full. Seemed inconvenient without any purpose stated. Also in one section of the plane it smelled strongly of an uncleaned bathroom."
Pros: "Flight was fine, some delays but Ok"
Cons: "Air China lost my bags, and never once helped me in retrieving my lost luggage. Got my bags back 1 hour before my return flight 10 days later. Thanks in no part to Air China, about 3 hours of long lines and frustration trying to find my lost luggage."
Pros: "Foot rest at your seat."
Cons: "They don't allow you to board with a bottled water and wont give you one on board. Therefore on a 12 hr flight if you want to sleep (who doesn't) and you would like water, you have to have a little cup without a top to be on your tray table or in the easily hit with your knee cupholder. I ended up drinking my small amount of water quickly so I wouldn't end up with an accidental spill onto my feet. Not good foresight by a major airline."
Cons: "Cancelled flight without notice. 24 hour postponement; marginally passable accommodations. No compensation / upgrade / consideration / anything. Horrid staff, passengers, food, plane, etc. 16 hour layover in the frozen prison camp called the Beijing airport. Avoid like the plague. Fly literally anything else."
Pros: "Everything was ordinary. Nothing special."
Cons: "Food was terrible and yuk!. The attendents need to take a course on spoken English and how to be polite . Entertainment set Sucks! Only Chinese stuff. Need to add more English on a international flight. Could do a better job cleaning the toilets !!"
Pros: "Flight and Crew were good but entertainment wan't as they had old selections in Entertainment."
Cons: "I had booked "Hindu-vegetarian" meal (it's completely different than Chinese Veg or other Veg) and they often had Chinese Veg in the flight. If they can't offer "Hindu-Vegetarian" then they should remove this option from their list of meal."
Pros: "Overall the service of the flight crew was good, seats were comparable to other economy class flights on other airlines. Boarding was easy, and meals were good and served at appropriate times."
Cons: "Our connecting flight between Beijing and another city in China was cancelled, there was no Air China staff at our airport in the US to handle the rescheduling (the check-in counter staff actually worked for another airline) and so we could only try to reschedule when we got to Beijing airport. There was a staff member at the gate to give us directions to the general check-in area, but then once we got to the area there were no signs directing us where to go. We were waiting in line for half an hour before I learned that we were supposed to be in a different line to first reschedule our flights (a 40minute wait), then wait in the line we were originally in to check-in (yet another 40minutes in line). This on top of waiting more than 1 hour in the customs line. Staff at the airport counters in China were brusque, and they seemed understaffed as the lines were often very long. On the flight, the touch screen entertainment system as buggy and would sometimes freeze, although the selection of entertainment was decent."
Pros: "entertainmanet was pretty good. crew was kind and give us enough pillows and blankets."
Cons: "around middle of flight, bathroom condition became too smelly and was difficult to use."
Pros: "On time."
Cons: "Without asking or choice, I got stuck at the back of the plane, which was noisy, bumpy, & somewhat smelly."
Pros: "The plane tickets were cheap, but I guess you get what you pay for."
Cons: "Airport staff in Beijing was rude. We boarded our plane and then proceeded to sit on the runway for 2 hours during a known weather delay. Airplane was very uncomfortable with few movie options. Flight attendants were rude on every flight I took with air China. I guess this was an improvement as the entertainment system was broken on my way there. My luggage was lost both ways of travel. In trying to report lost luggage, the desk attendant was rude and not helpful. She wasted about 30 minutes of my time just to tell me she couldn't help me. She should have told me that initially when I described my problem to her and she didn't listen. This delay caused me to miss my connecting flight. Overall I had a terrible experience and will never fly Air China ever again!!!"
Pros: "I enjoyed the entertainment offered, and the hot jasmine tea was yummy."
Cons: "They did not give us enough water for a 12 hour flight. They only came around four times – once before the two meals and once after – and they only filled up the small cup about half way each time. I left the plane dehydrated after the first flight. On the return trip, I bought a bottle of water in the terminal to take on the plane, but they confiscated it at the gate. I've never had that happen before, especially since I bought it past security in the Beijing airport. Since they took it, I probably annoyed the flight attendants with how much I asked for water, but I didn't really care."
Pros: "Great Service Great Flight."
Pros: "I liked the foot rest, seat space, food, and entertainment on the flight. The flight crew was quite helpful and friendly."
Cons: "The boarding was a mess that the staffs did not enforce the boarding in a orderly manner that caused blocking in flight for seating."
Pros: "The crew was very friendly and they let you get drinks when ever you wanted."
Cons: "For the price, no complaints."
Pros: "The flight was full in economy so they upgraded me to economy plus. The extra space was great and I appreciated getting the space that I could not afford otherwise. Thanks, Air China"
Pros: "Great selection of movies, friendly flight crew."
Cons: "Food was ok."
Pros: "The attendant tried very hard to help me fix the broken headphone jack, and when it didn't work, she gave me another seat that had a working jack and way more legroom."
Cons: "Every time the entertainment was paused for an announcement, it turned the volume WAY up, so loud that it hurt my ears and every time i had to tear the earphones off. I understand not wanting to let people mute the announcements, but minimum volume should be around 30-40%, not 70%"
Pros: "I liked that it was cheap and one of the video games would have been really fun had it worked."
Cons: "My touch screen was broken on two of the flights. I was starving because there was no Vegan food. My knees were so bruised that I couldn't walk after the flight because they were so jammed and the person in front of me kept attempting to for the seat back when there was no space. The flight attendants didn't speak enough english to communicate. My baggage was lost. The customer service at baggage claim was rude, and it was a very confusing process finding the bag."
Pros: "So much space for the legs!"
Cons: "plane was late to start boarding and there was no communication about that. After boarding we had to wait about 1 hour for the plane to depart from Beijing causing to land extra late in SFO."
Pros: "I like the small screens for tv, games, and movies."
Cons: "Very uncomfortable, bad food, and way too many interruptions about turbulence. They could have just said this once, but they would repeat the message in Mandarin and English 3 or 4 times in the span of 5 minutes. We get it. Just say, "Please stay seated" and leave it alone"
Pros: "Good choice of food, both American and Chinese."
Cons: "The crew seem to be a bit more kindly to people who speak Chinese and less so to English speakers."
Pros: "I can't really think of anything really. I guess just having my own tv screen with movies that are false advertise in the booklet."
Cons: "Boarding was all over the place, so as the crew. The food distribution was chaotic. Food was a basic typical airplane food. Nothing really special. Entertainment has different shows/movies than the ones in the book."
Pros: "staff, food, attention, cleanliness"
Cons: "crowding, no space to put incidentals during the flight, movie choices. Flying over, we went economy plus. Much more comfortable. Later found out that seats were not what we thought so took economy seats. Big difference in terms of space. (Don't think I got my money refunded either, for their booking mistake.)"
Cons: "Wouldn't let us bring liquids on the plane and didn't go around enough with water."
Pros: "Really enjoy the individual video for each seat and the footrest for this long flight."
Cons: "People opening the shade during the flight and not enforced by the crew. Food quality was horrible!! Did not like the bus ride out to the airplane."
Pros: "I didn't like any part."
Cons: "I hated how they expressed the flight was full and there's was son many available seats. They place me in the emergency exit after I expressed I didn't want to be placed there. I will not be flying air China ever again."
Pros: "Service n food"
Cons: "Delayed flight for more than 6 hours and they just left the people there without communication with their families, no compensations of any inconvenience, the service of the staff was also terrible, I don´t recommend this airline"
Pros: "Crew friendly"
Cons: "Poor food. No snacks. No ice cream. Filled coffee, juice etc 1/2 way mostly empty small cup. Separated mom dad on 1st flight although we had reserved seatsl; they changed them and couldn't sit together. In flight movies esp the TV and documentaries had only Chinese with no English."
Pros: "I am glad that I survived the disastrous food"
Cons: "1. My screen did not work the entire journey. I told the air hostess thrice. She resetted the screen thrice. Yet all I saw was blank screen. So I could pretty much do nothing other than sit on the ridiculously small, uncomfortable seat. 2. I had booked for a vegetarian meal. And I was given rice porridge with boiled vegetables which had no salt or sugar. The worst food I have eaten in my entire life! 3. The flight attendants showed up only during meals. 4. I am never going to travel in Air China again and will also advise others not to. This has been my worst flight experience!"
Airlines flying from Hefei to California have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights