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Hefei (HFE)
San Francisco
Wed 12/8
Wed 12/15
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Top airlines flying Hefei Xinqiao Intl to San Francisco

Scores according to KAYAK customer reviews

7.1
China Southern
Overall score based on 5,527 reviews
7.3
Boarding
7.1
Comfort
7.6
Crew
6.9
Entertainment
6.7
Food
Airline reviews

Cons: "Flight was cancelled and no one new what to do. Took me 48 hours to get home"

Pros: "yes"
Cons: "food"

Cons: "Terrible meal. Beef is tough. You cannot chew If off. Worst ever that I have ever had."

Cons: "I was traveling with friends who's flight kept getting canceled without any notifications, only found out till check in. I had an added layover that I didn't know about. My friends and I will avoid China Southern airlines in the future"

Pros: "Great crews, food was okay, overall pretty good. Definitely will travel again"
Cons: "Choice of entertainment and food could be been better."

Cons: "Seats were very small and uncomfortable. Checking in to the flight was horrible and took a very long time."

Cons: "N/a"

Pros: "fast boarding time Premium Economy"
Cons: "entertainment system keeps crashing even after hard reset, Premium Economy class seat limited space not worth that upgrade. They're switch back to Boeing 777-ER from the new Boeing 787."

Pros: "I'm happy that CZ retains 777-300ER economy seating 3x3x3. This makes for confortable seating and space on a long haul flight. I ordered special meals and they always get it right."
Cons: "It would be nice if inflight floated more frequently during these long flights. I'm disappointed that there is not more control during main cabin boarding. They have the stancions and signage available to help avoid the crush and provide some order with groups by row numbers and enforcing it."

Pros: "Outstanding customer service!! Food was good, and attendants were very alert, and empathetic."

Pros: "China Southern was a pleasure to fly."
Cons: "Middle seat on a 777 for 15 hours is not great, but, hey, what can you do?!"

Cons: "Our flight fr Mnl to China was delayed and missed out flight going to SFO. Have to stay ivernight didn’t get to the hotel untill 1am and flight is 10 am and the flight have a stop at a different China city and have to change plane again. Travel was so long and inconvenient."

Cons: "Hidden stop in Wuhan and a problem with the plane had the crew scrambled and confused. They didnt know what to do next, they followed orders from someone over the walkies. First they wanted to move all pax to hotels with buses, but plane got fixed while preparing the buses. Organization of re-entry and reboarding was very frantic and confused. During all this time, crew never gave any announcements in english language, so foreign tourists had to get information from other passengers who could translate..."

Pros: "and clean aircraft. I ordered LFML and will again. Well done. Inflight staff was efficient but not friendly."
Cons: "On the 77W - CZ657 CAN SFO, the economy aisle seat 57G is a normal economy seat but the overhead luggage bin does not open."

Pros: "The staff was wonderful and very friendly."
Cons: "My seat screen wasnt working, it would freeze every time I tried to change to something else."

Pros: "not much"
Cons: "were told that flight was full, many rows actually empty could not check in online"

Cons: "Most food was non-vegetarian only. Was tricky to get vegetarian food. But the flight staff have us their own vegetarian lunch. Which was way more than I expected of them, but would have preferred of the flight just had that as an option."

Pros: "First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!"

Pros: "Other than it not crashing, Nothing."
Cons: "We had 4 flights with them due to connections. On the longest flight back to the states they wouldn't let anyone use their phone or tablets even though they did on the other flights. There was barely any movies or shows to watch. The crew weren't very polite and spoke very limited english. You couldn't understand anything they announced on the intercom system because is was so distorted. The chicken dinner was disgusting. It looked like chicken in brown jello. The omelet was watery. The rice porridge had no flavor. The bathroom ran out of toilet paper within a couple hours."

Pros: "Good price"
Cons: "The airline doesn’t have their airplanes right by the gate. The airplane was 25 minuets bus ride away!!! Every one waited in the rain for the bus to be full, then the bus drove off to some obscure locations- most of the riders are chinese, but I did hear someone said in English:”are we going to another airport?”... I was pretty close to the driver, and saw he didn’t slowdown for another vehicle coming through... sure enough, he slammed on the breaks really hard, the whole bus was full of standing passengers and everyone fell on top of each other... I hand held some artwork and of course it got smashed... finally we got to the airplane, everyone got off, hundreds of people were in the rain, rushing to get on the stairs up to the airplane gate, but there was only one gate and could only take one person at a time... it was a mad scene, with hundreds of people rushing, pushing, struggling in the rain and strong wind... it was close to midnight. I injured my foot on that day, my hands were full holding the carry on, artwork, I moved quite slowly... at the beginning I was hoping someone can help me to bring on my stuff because of my injury, but in a mad scenario like that, it looked pretty scary, the flight screw were busy trying to get people going in the gate... forget that... sigh, that was the most dramatic in the entire trip."

Pros: "Every seat on the New 777 has a TV and the fight to/from China to/fron San Francisco included two meals and a transit hotel in China. At first we expected to be stuck in the airport for hours on end but the airline goes above and beyond to help that not happen!!!"
Cons: "People in China."

Cons: "The boarding was pailful, we were toured by bus around the airport, and then has to go to a isolated island and going two floor narrow stairs by carrying luggage"

Pros: "They got me home to the States. China Southern representatives were a little more helpful and organized about directing passengers from flight coming into Wuhan to flight going out to San Francisco in the right direction and through departing immigration. It went smoothly and felt as if they were better prepared to continue "us" on our journey to San Francisco. We even got green stickers with "SFO" showing we were part of the group and a new boarding pass with the right gate number. When asking for a glass of wine, they poured what they had and came back with more. It was a newer plane with entertainment systems. Headphones were provided, if needed."
Cons: "Flight was delayed from Wuhan to San Francisco. The reason given, while sitting on the plane (after boarding), air traffic. When looking out the window, the airport taxis and runways looked desolate. If my flight from San Francisco to home (Seattle) hadn't be delayed, I possibly would have missed my last flight home. Mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so you are forced to use their entertainment system and not be able to listen to your own music."

Pros: "Nice flight in business class. Good food, good entertainment. No complaints there."
Cons: "The long layover in Wuhan was a drag. China Southern couldn't check me through from Bangkok to San Francisco so I had to claim luggage and wait 7 hours at Wuhan Airport without access to a lounge or anything else for that matter."

Pros: "Don't really like having to take the bus ride from the terminal to the aircraft to board in Guangzhou."

Cons: "Horrible boarding experience, crew rude"

Pros: "Nothing."
Cons: "At the end of our trip, 3 weeks later, we arrived in HAN to make our 3:45PM flight - constantly checking the status to make sure the flight would not be late again. The flight ended up getting delayed 30 minutes, then another 30, then an hour, and longer until the flight was delayed 5 hours total. China Southern employees at HAN wouldn’t move us to new flights and tried to tell us that we would make our layover in CAN despite this flight landing at 11:15 and our flight from CAN leaving at 10:05. We checked online and found there were no flights out of CAN to SFO until 24 hours later, yet there was a routing directly out of HAN. We told the employees it would be useless for them to fly us to CAN because we would be stuck there. They ignored us and told us it was fine and to fly to China. When we tried to explain, the employee simply walked away. We landed in CAN and were met with employees who first told us at 12:30pm flight to LAX the next day was booked full and they wanted us to wait 24 hours. When I told them that wasn’t true, they recanted and said “oh we can get you on the flight.” I asked for compensation since this was the second layover that was missed because of airline failure and a manager at the Transfer Desk told us he could not upgrade us to premium seating because all the seating was sold out. When we finally sat on the 12:30PM flight to LAX we found that not only did Economy have open seats, but so did premium seating. We were lied to by the manager at the Transfer Desk in CAN and when we explained the situation to flight attendants that we wanted one of the open seats they told us no. In addition, during our overnight stay in CAN due to China Southern employees at HAN not switching our routing, we were put in a hotel that smelled of smoke and had water stains in the room. We were woken up early to catch a shuttle back to the airport and when we arrived at the airport to ask for food vouchers to eat breakfast since our layover was longer than 12 hours, we were also told no. Overall I am completely dissatisfied with both flights on China Southern. I was lied to, cheated, and held up over 24 hours in China due to airline mistake and their unwillingness to book us new tickets. I spent hours at airports talking to airline employees and because of these hours spent we should be reimbursed for our flight."

Cons: "Delayed my initial flight 5 hours due to "weather" which was a rainstorm in which other planes of all sizes were landing and taking off. The storm would have been avoided had the plane been on time to begin with. Missed my connection and then had to argue with the manager for 2+ hours just to get a flight that wasn't a full 24 hours away. Was then told that they couldn't upgrade my seat because the flight was full, both business and premium economy had empty rows of seats. Throughout the experience China Southern employees lied to me and did everything possible to make the process harder. Had multiple employees just walk away from me without helping. Will never fly China Southern ever again."

Pros: "Service was good."
Cons: "My lugage was not at the airport when I got there but the airline found it and delivered it the next day."

Pros: "My seat (first row in the compartment) was comfortable and I slept almost 6h, when I woke up, it surprised me totally that it was only 4 h left to the destination. It took only 11 h 50 min (ahead of schedule) from Guangzhou to San Francisco and it was no delay."
Cons: "Food (fish and rice) was not hot enough."

Pros: "We departed 50 minutes late but still arrived on time. Great entertainment options made the flight go by quickly (also, slept for the first half). It's not super comfortable in economy, but it's completely fine for economy and you get what you pay for. Attendants were also reasonably nice, nothing that stands out good or bad. We got the Asian vegetarian meal and it was pretty good for airplane food -- two Indian-style meals served at either end of the flight."
Cons: "Not much to complain about. I think people forget that if you're paying $700 for an economy roundtrip to a Tier 2 city in China (SFO - CKG), this is a great deal and a very decent delivery overall."

Pros: "I had a long connection in Guangzhou (16 hours), and airport staff offered me a free hotel stay for this period of time; Hotel turned out to be awesome, I had a nice sleep and came back to the airport well refreshed."

Pros: "Courteous staff and punctuality of the flight."
Cons: "Entertainment system was not working in our seat. The vegetarian food not available unless booked in advance."

Pros: "price"
Cons: "No fresh fruits were given. They should keep some apples or some other fruit for those who miss their lunch schedules"

Pros: "The seats were comfortable and the cabin crew helpful. The entertainment options were pretty varied and there were lots of options either in English or with English subtitles."
Cons: "The food was pretty bad. I was assigned a center seat even though the aisle seat next to me was vacant, so I took that one anyway. The bathroom situation was the worst part. I don't think there were enough on the plane, and other passengers were taking way too long in the bathroom. When one passenger decided economy class passengers weren't allowed to use one of the toilets, the staff did nothing. That was frustrating. :/"

Pros: "Better than we had expected. Comfortable seats, stewardess were nice no helpful. Food was Asian menu, chicken and rice or pasta. Great value given our round trip to Asia was under $600, it exceeded our expectations. We even got 2 checked bags free as part of our ticket price. Very smooth flight and on time."
Cons: "The long layover in wuhan.....very non layover friendly airport. Not a lot of places to sit and no food options while waiting 7 hrs before our next connecting flight."

Pros: "same as above"
Cons: "same as above"

Pros: "SFO/Wuhan/SFO - great plane, good food good value"
Cons: "Beware of WUHAN China - it is dangerous, the airport is HORRIBLE and the Customs officials are a true nightmare. Make sure you have plenty of pages in your passport as you have to clear customs over and over - beware of the Taxi Stand (you have to walk to domestic terminal). I was hijacked in a taxi from the official taxi stand - a typical fare of 100 yuan and he charged me 400 yuan only once in the taxi."

Pros: "good quality airplane (787 dreamliner)"
Cons: "can't use my iPhone even in airplane mode. That makes a big difference for any flight. A stupid policy to be sure"

Pros: "The service staff were very friendly throughout the boarding and flight. The seats were fairly comfortable with a decent amount of legroom."
Cons: "The boarding area at the Wuhan airport is miserable. There was one tiny shop to buy some snacks, and nothing else. There was a completely empty Duty Free store, and no available food options - even though it was in the middle of the day. My flight departed from Gate 2, International Terminal. The entertainment options in the flight were plenty, however, the sound on my system did not work. Therefore, I was not able to use the system throughout the entire 14 hour flight."

Pros: "I was sitting like a zombie for the flight because the entertainment system on my seat was not turning on. The crew said there is no alternative seat, and could not fix it either. The international terminal at Wuhan was interesting experience as well. There were no clear directions to walk from the domestic terminal to international. The airport crew was prompting where to go"

Pros: "This was my first time using the China southern airline and it was better than I was expecting. The food was good, and the I was kind of surprised that they have so many movies. I usually prefer to sleep because of lack of entertainment but this time I watched 4 movies on the way to SFO. I had a layover in China for 14 hours and I thought I was gonna stay in the airport but they arranged me a free hotel. They didn't mention in the email but I could rest well and they even had a shuttle bus to the airport in the morning. It was a great experience."
Cons: "In my opinion, they should smile more when they talk. It might be because I don't understand the language but they looked pretty scary to me. I just felt that way. But not all of the crews are like that."

Cons: "poor service.i had a fever and they did not provide me with a simple medication like asprin"

Pros: "Lots of kiddie and action movies (but very few interesting ones!)"
Cons: "NO leg room! Extremely cramped and uncomfortable. Had less than an inch between my knee and seat in front. Very hard to get in and out of seat. Terrible tasteless food. Wine served in tiny cups (two oz?) and ran out after the first serving. China Southern is also impossible to reach--they don't answer phones, there's no website that I could find. So seat assignments were made at airport, and each time we got seats right next to bathroom with loud flushing sounds all night long. Terrible excuse for an airline."

Pros: "A380 Business class has new seat configuration that offsets all seats and each is its own "pod". The equipment is new and very comfortable. People on both segments were very nice"
Cons: "787 Dreamliner is a fairly new plane outfitted with Business class seats from 15 years ago. They are side by side with no dividers and very uncomfortable. ALSO, they did not even board from jetbridge. We had to take shuttle bus past the entire airport and past the maintenance hangers to our plane. Flight from CAN to SFO makes "stop" in Wuhan, China for 2.5 hour layover. 1) Disembark onto shuttle bus. 2) Travel across airport. 3) Go through immigration or customs AGAIN and then security check of luggage 4) Walk 1/2 mile to business lounge 5) spend less than 10 minutes in lounge 6) get back on bus to be taken back to airplane. 7) wait another 1/2 hour b4 departure. Weird place to stop and even crazier procedures."

Pros: "TONS of movies to watch on my 787! My friend who took a different international flight on the same airlines"

Pros: "price point"
Cons: "They changed my flight hours before I was due to leave to another flight the arrived later then my connecting flight left. They offered to change the flight to one that would cause a 23 hour layover in Ghangzhou. They refused to pay for accommodation or even upgrade me for the inconvenience. The customer service representatives were rude and not helpful. I ended up having to get a refund. I flew with Korean Airlines and had a great experience. I'll never consider using them again."

Pros: "Getting off the plane!!"
Cons: "Every minute of the flight!!"

Pros: "The staff was very kind and professional"
Cons: "The Boarding process was not organized. A long bus ride, seemed excessive to board the plane Lack of instructions at departure after checking in and the departure counter they did not call by row numbers to Load the back of the plane first , everyone pushing and shoving. Very disorganized will Fly another carrier from past experience"

Pros: "na"

Cons: "Couldn't reach airline by phone to change my flight. After several attempts and an hour on hold they disconnected. Website won't help. Air China isn't a reliable airline."

Pros: "Boarding was easy."
Cons: "Food ! Tasteless and bald.."

Pros: "Nothing. Domestic flights are better than this"
Cons: "1 meal in 8 hour flight No beverages"

Pros: "Boarding was streamlined, planes took off on time and made it to destination before time. Entertainment options were decent."
Cons: "Food isn't the best (had Hindu meal for my flights) not sure if there is a better option. There isn't much in terms of snacks, outside the set meals. Some of the crew members do struggle with communicating in English, but I always found someone to work with."

Pros: "Nice food and great crews!"

Pros: "This flight served my needs well. I wanted a layover in Beijing on my way to and from Bangkok, and this flight accomplished that. Nice crew, good service, good entertainment system. A very decent flight."

Pros: "Air China is a good solid performer...with modern planes and decent staff. Clean, On-time, safe. Our 748-8 had a modern entertainments system. Seats a bit tight for a 5'10 guy...but fine for my 5'1" wife."
Cons: "PEK boarding ramps really rundown at PEK. Signage for Immigration misleading. Range of local overnight hotels is more aimed at smoking business travelers from China....not some must Americans and Europeans. Transfers to and from airport can be unreliable...especially for very early or late flights. Coris hotel is a safe but expensive choice...with excellent staff and transit vans."

Pros: "The flight attendants where excellent."
Cons: "n/a"

Pros: "meals were served well, free beer and wine was great"
Cons: "food was not good, no veggie option , plane seemed outdated, seats crammed, in flight entertainment was not good. Remotes and navigation were terrible."

Pros: "same as above"
Cons: "Same as above."

Pros: "I assume that everything will be alright but instead of landing in San Francisco, I am still stuck in Beijing waiting for my flight."
Cons: "Well, I could take the flight because our flight was delayed. So I need to wait at the airport until tomorrow for my next flight."

Cons: "The plane was dirty. Entertainment system at my seat was broken. Food is nearly inedible. They are still flying outdated 747s that are literally falling apart and show their age. The plane is overdue for new paint and a refurbishment or just retirement. This is the typical experience with Air China. Fly Korean Air, ANA, JAL, or China Airlines for a better experience."

Pros: "Can’t beat the price"
Cons: "Pushy flight attendants don’t want you on your phone even if it is in airplane mode. Movie selection was slim."

Pros: "Transit time"
Cons: "Food, entertainment"

Pros: "It was the fastest boarding that I have ever experienced in an aircraft of that size."
Cons: "I was requested by 2 flight attendants to trade seats with another passenger so that he could sit with his wife who was sitting right next to me but wouldn’t ask herself. Eventually, the wife moved and there was an empty seat that was then filled with my neighbor who put her feet in my lap when she sprawled out. I did not sleep for the entire 10 hours."

Cons: "I will never fly Air China again in my life. Absolute worst customer service. They lost my bags for 5 days and didn't do anything to try and make amends for it. The staff is extremely rude. No one speaks English except for "hello" and "goodbye". The meals are dog food. The seats are absolutely claustrophobic. Worst decision to try and save money by going through Air China. SPEND THE EXTRA MONEY AND GO WITH SOMEONE ELSE. All four flights with them were consistently terrible. Stay away. It's not worth it....."

Cons: "Seats too small"

Pros: "Nothing"
Cons: "Everything"

Pros: "nothing"
Cons: "i give 0 star"

Pros: "In flight movies."
Cons: "Long delay - forced to sit in plane at gate. Very little cabin air. Stuffy and very hot!"

Cons: "Horrible service, part of the ceiling light came off, got so hot when we were boarding - I was nervous that there was a big issue with the plane"

Cons: "The flight was delayed 2 hours without any notification on signage in the airport. When there is a delay, posting an estimated time of departure is a basic courtesy. Because they did not do this, and multiple flights were delayed for the same gate, the gate was extremely crowded. When an earlier delayed flight was boarding, there was no announcement and no indication on the signs! As a result, some people were uninformed of their flight departure! There was also a tremendous amount of jostling and pushing to allow people to board. This is clearly a problem for the ground crew and airport to make more efficient and flyer-friendly."

Pros: "I arrived safely and had no issues with luggage. The staff were pretty good about going through the plane to offer water (especially important, since a second screening at the entrance to the plane confiscated all water, including bottles purchased passed the initial security check!)."
Cons: "That there was no worry of the water confiscation-only second security check. To not be allowed to bring any drinking fluids on an 11-hour flights poses a pretty serious risk of dehydration unless plane crew are significantly committed to ensuring passenger hydration. On the food front, my eggs were kind of dry."

Pros: "Good leg room."
Cons: "Got food poisoning"

Pros: "Price is good. And the airline service is also great."

Cons: "Airline didn't make an effort to hold the connecting flight. Also tried to book passengers two to a room for the 24 hour delay. Delay did not come through on vayama/kayak systems so when I called vayama they couldn't help because they thought the flight had departed on time."

Pros: "The crew was pretty responsive."
Cons: "Not a great selection of in-flight movies."

Cons: "Terrible ticket change process"

Pros: "Beautiful and helpful staffs"
Cons: "Their English level too low"

Pros: "Good movies, quick boarding."
Cons: "Was a bit bummed they did a water/beverages security check at the gate before boarding the plane. Full, unopened water bottles purchased feet from the gate were not allowed to be brought on board. With it being a 12 hour flight, I would prefer to have a water bottle ready whenever I need a drink instead of relying on the flight attendants to bring water by the tiny cup full. Seemed inconvenient without any purpose stated. Also in one section of the plane it smelled strongly of an uncleaned bathroom."

Pros: "Flight was fine, some delays but Ok"
Cons: "Air China lost my bags, and never once helped me in retrieving my lost luggage. Got my bags back 1 hour before my return flight 10 days later. Thanks in no part to Air China, about 3 hours of long lines and frustration trying to find my lost luggage."

Pros: "Foot rest at your seat."
Cons: "They don't allow you to board with a bottled water and wont give you one on board. Therefore on a 12 hr flight if you want to sleep (who doesn't) and you would like water, you have to have a little cup without a top to be on your tray table or in the easily hit with your knee cupholder. I ended up drinking my small amount of water quickly so I wouldn't end up with an accidental spill onto my feet. Not good foresight by a major airline."

Cons: "Cancelled flight without notice. 24 hour postponement; marginally passable accommodations. No compensation / upgrade / consideration / anything. Horrid staff, passengers, food, plane, etc. 16 hour layover in the frozen prison camp called the Beijing airport. Avoid like the plague. Fly literally anything else."

Pros: "Everything was ordinary. Nothing special."
Cons: "Food was terrible and yuk!. The attendents need to take a course on spoken English and how to be polite . Entertainment set Sucks! Only Chinese stuff. Need to add more English on a international flight. Could do a better job cleaning the toilets !!"

Pros: "Flight and Crew were good but entertainment wan't as they had old selections in Entertainment."
Cons: "I had booked "Hindu-vegetarian" meal (it's completely different than Chinese Veg or other Veg) and they often had Chinese Veg in the flight. If they can't offer "Hindu-Vegetarian" then they should remove this option from their list of meal."

Pros: "Overall the service of the flight crew was good, seats were comparable to other economy class flights on other airlines. Boarding was easy, and meals were good and served at appropriate times."
Cons: "Our connecting flight between Beijing and another city in China was cancelled, there was no Air China staff at our airport in the US to handle the rescheduling (the check-in counter staff actually worked for another airline) and so we could only try to reschedule when we got to Beijing airport. There was a staff member at the gate to give us directions to the general check-in area, but then once we got to the area there were no signs directing us where to go. We were waiting in line for half an hour before I learned that we were supposed to be in a different line to first reschedule our flights (a 40minute wait), then wait in the line we were originally in to check-in (yet another 40minutes in line). This on top of waiting more than 1 hour in the customs line. Staff at the airport counters in China were brusque, and they seemed understaffed as the lines were often very long. On the flight, the touch screen entertainment system as buggy and would sometimes freeze, although the selection of entertainment was decent."

Pros: "entertainmanet was pretty good. crew was kind and give us enough pillows and blankets."
Cons: "around middle of flight, bathroom condition became too smelly and was difficult to use."

Pros: "On time."
Cons: "Without asking or choice, I got stuck at the back of the plane, which was noisy, bumpy, & somewhat smelly."

Pros: "The plane tickets were cheap, but I guess you get what you pay for."
Cons: "Airport staff in Beijing was rude. We boarded our plane and then proceeded to sit on the runway for 2 hours during a known weather delay. Airplane was very uncomfortable with few movie options. Flight attendants were rude on every flight I took with air China. I guess this was an improvement as the entertainment system was broken on my way there. My luggage was lost both ways of travel. In trying to report lost luggage, the desk attendant was rude and not helpful. She wasted about 30 minutes of my time just to tell me she couldn't help me. She should have told me that initially when I described my problem to her and she didn't listen. This delay caused me to miss my connecting flight. Overall I had a terrible experience and will never fly Air China ever again!!!"

Pros: "I enjoyed the entertainment offered, and the hot jasmine tea was yummy."
Cons: "They did not give us enough water for a 12 hour flight. They only came around four times – once before the two meals and once after – and they only filled up the small cup about half way each time. I left the plane dehydrated after the first flight. On the return trip, I bought a bottle of water in the terminal to take on the plane, but they confiscated it at the gate. I've never had that happen before, especially since I bought it past security in the Beijing airport. Since they took it, I probably annoyed the flight attendants with how much I asked for water, but I didn't really care."

Pros: "The crew was very friendly and they let you get drinks when ever you wanted."
Cons: "For the price, no complaints."

Pros: "The flight was full in economy so they upgraded me to economy plus. The extra space was great and I appreciated getting the space that I could not afford otherwise. Thanks, Air China"

Pros: "Great selection of movies, friendly flight crew."
Cons: "Food was ok."

Cons: "plane was late to start boarding and there was no communication about that. After boarding we had to wait about 1 hour for the plane to depart from Beijing causing to land extra late in SFO."

Cons: "there was a gas leak on the plane which caused me a headache and when I asked to move, the stuartesses were very obstructive. I would recommend people not fly Air China again."

Pros: "I like the small screens for tv, games, and movies."
Cons: "Very uncomfortable, bad food, and way too many interruptions about turbulence. They could have just said this once, but they would repeat the message in Mandarin and English 3 or 4 times in the span of 5 minutes. We get it. Just say, "Please stay seated" and leave it alone"

Pros: "staff, food, attention, cleanliness"
Cons: "crowding, no space to put incidentals during the flight, movie choices. Flying over, we went economy plus. Much more comfortable. Later found out that seats were not what we thought so took economy seats. Big difference in terms of space. (Don't think I got my money refunded either, for their booking mistake.)"

Cons: "Wouldn't let us bring liquids on the plane and didn't go around enough with water."

Pros: "I didn't like any part."
Cons: "I hated how they expressed the flight was full and there's was son many available seats. They place me in the emergency exit after I expressed I didn't want to be placed there. I will not be flying air China ever again."

Read more about China Southern
COVID-19 information

Safety measures for airlines flying from Hefei to San Francisco

Airlines flying from Hefei to San Francisco have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Hefei to San Francisco

Mandatory masks

Masks required on board, masks provided on flights from Hefei to San Francisco

Social distancing seating

Middle seats unavailable to book on flights from Hefei to San Francisco

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Hefei to San Francisco

Book cheap flights from Hefei to San Francisco

Recent round-trip flight deals

2/16
Wed
2 stops
China Southern
42h 24m
HFE - SFO
8/12
Fri
2 stops
China Southern
37h 35m
SFO - HFE
2/18
Fri
2 stops
China Southern
41h 59m
HFE - SFO
8/7
Sun
2 stops
China Southern
24h 20m
SFO - HFE
2/19
Sat
2 stops
Multiple Airlines
28h 15m
HFE - SFO
8/9
Tue
2 stops
Multiple Airlines
31h 20m
SFO - HFE
2/20
Sun
2 stops
Multiple Airlines
21h 27m
HFE - SFO
8/7
Sun
2 stops
Multiple Airlines
21h 15m
SFO - HFE
2/19
Sat
2 stops
Multiple Airlines
38h 22m
HFE - SFO
8/13
Sat
2 stops
Multiple Airlines
33h 30m
SFO - HFE
2/19
Sat
2 stops
Multiple Airlines
26h 55m
HFE - SFO
8/10
Wed
2 stops
Multiple Airlines
31h 25m
SFO - HFE
2/18
Fri
2 stops
Multiple Airlines
41h 59m
HFE - SFO
8/8
Mon
2 stops
Multiple Airlines
30h 30m
SFO - HFE
2/18
Fri
2 stops
Multiple Airlines
41h 59m
HFE - SFO
8/11
Thu
2 stops
Multiple Airlines
30h 15m
SFO - HFE
2/19
Sat
2 stops
Air China
38h 22m
HFE - SFO
8/10
Wed
1 stop
Air China
20h 45m
SFO - HFE
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