Pros: "Food was good and crew was very nice"
Cons: "More leg room"
Pros: "Boarding was good"
Cons: "Seats are abhorring, No space for knees. Horrible food."
Pros: "More leg room"
Cons: "More leg room"
Pros: "The crew was great, comfortable"
Cons: "I was on a long business trip heading back from India. The flight was delayed leaving India which would have made me miss my connection in London to Phx. Fortunately the flight from London to Phx was delayed (because it was delayed arriving into London) and I was able to make my connection. Especially when we had to take a bus from the plane to the terminal, there is no way I would have made my connection. While I know there are reasons for the delays, it is frustrating. After a long week of traveling and 21 hours of flying- ones patience does run out."
Pros: "Confort seats, good entertainment system"
Cons: "Food could be better, skimpy breakfast"
Pros: "Crew was very good."
Cons: "Seat 2L Rocked back-and-forth every time person in seat 1L moved. This was a day flight from Chicago to London so I wasn’t sleeping. I could see if you were sleeping and had to deal with all the seat movement it would not be ideal."
Pros: "For a long-distance flighty the seats were so cramped. They wanted me to pay $100 to move to an open window seat next to me."
Pros: "The crew were great and the flight was quick."
Cons: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Cons: "Never got on the flight!! This was a Christmas gift & they took the money when booked it and told me they needed credit card verification 2hrs before departure! Terms and conditions doesn’t say I needed the credit card when checking-in! They also NEVER notified us that I was needing that information! The person who booked my flight is overseas!!! They are the worst at customer service. Still waiting to hear back from them! It’s the holidays and they are absolutely careless! I must add that when checking-in the agent was rude, unprofessional and even mocked me! ridiculous!"
Pros: "Boarding from Dallas was very good but when landed in London there was no service provided to me as I requested. I asked for wheelchair and help claiming my luggage due to health problem but when I asked at the airplan gate if some body will help me the answer was wait over there with a rude way and ended by walking to the passport area and claiming my bags by my self, my bags was not there and I was going back and forth to follow directions been given to find my luggage. I was very exhausted and tired and asked people around me for help."
Cons: "There was no help at all especially from the British airway. Unlikely there was very rude answer by telling me if you need help you can hire somebody to help you at claiming bags area. This answer was not expected at all and I was very disoppointed as I made a request to have a wheelchair from London. This request was ignored in London. I was very tired and placed my self to a risk of injury because I hade recent surgery to my right shoulder. As a British air way and this was my first experience I will think carefully next time to use this service again. One of my luggage was damaged and this bag was new and this was my first time to use it they told me at customer service this just a scratch and there is no liability for this kind of damage. hopefully some body can investigate this and do something"
Pros: "Only one screaming kid. I was allowed to move to another seat"
Cons: "Food was good. Crew nice"
Pros: "Crew was nice and accommodating, and movie selection was great. Flight got was smooth, too."
Cons: "The Tiny seats. I’m smaller (5’7 135 lbs) and was sitting next to a regular sized man (6’ 175lbs) and we had no room."
Pros: "Veggie Asian meal was great - curry."
Cons: "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."
Cons: "Seats a bit uncomfortable. The angled cubical is a bit confining. Seat belts are short so tough to roll over in the full sleeping position."
Pros: "The help on getting on the plane and the pleasant staff on the flight"
Cons: "The food"
Pros: "Smooth flight, got in early."
Cons: "Breakfast was average. Could do better"
Pros: "Moved seats together, great plane and serviceN"
Cons: "Delay getting landing slot"
Pros: "Easy checking with great Customer Care. Made my trip enjoyable. Will use again in July..."
Pros: "The flights were great"
Cons: "Online check-in did not work for me. When I called, I spent 40 minutes on hold before giving up. I went early to the airport to sort out the issue and the reps lied to me and then sent me to a different airline counter even though I booked through BA and was having an issue with the second leg of the flight which was indeed operated by BA. My issue wasn’t resolved until I spoke to a manager."
Cons: "My husband had booked seats together for us and then got bumped sitting rows away from each other, bumped again sitting closer which we were then able to sit together as the seat next to mine was empty, cramped with very little leg room and I’m only 5’1 the poor guy sitting behind me was 6’11 and asked me to warn him if I put my seat back, I felt so bad for him thAt I didn’t which meant I couldn’t get comfortable to sleep, long night."
Pros: "Check in staff were very good.Lots of entertainment choices. Very comfortable seating,was worth the extra price."
Cons: "I went to check in with Iberia airlines as the flight information said. Desk was closed. Went to American airlines as suggested by airport staff, which was correct. Completely different terminal,we were lucky we had 3 hours between connections, the whole process took over an hour. Very confusing. The plane was American Airlines, Iberia was not mentioned anywhere else,very confusing. Dinner was served within an hour of taking off at 11pm, which we didnt have, but then nothing until an hour before landing and very hurried. Staff had been very busy chatting in the galley. No snacks available. Had a group of rowdy and rude passengers near us, not alcohol related. I think staff shoud have had a word with them, it looked like they didnt want to know, another passenger finaly did after 5 patient hours. Arrived in London, our bags did not. Staff were good. They found the error straight away. They delivered them to our home the next day which was a very good service."
Cons: "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."
Pros: "Great plus amenities if watching flight."
Pros: "seat was comfortable. flight almost on time food was poor"
Cons: "food was poor"
Pros: "Price, new plane, interactive system"
Pros: "The entertainment was good. Lots of choices. Food was about what I would expect for airline food."
Cons: "The seats were terrible. I don't know what it was about them, but I've never had a more uncomfortable flight. My husband had leg cramps for much of the flight and couldn't get comfortable. The rest of the flight was fine, but the uncomfortable seats were a huge minus. We'll probably try to avoid 787s from now on. The window-darkening system was annoying. They darkened the windows when it was dark outside and they darkened the cabin, so we couldn't look out the window. It was dark outside--why the need to darken the windows?? My husband requests window seats so he can look out the window."
Pros: "The staff were friendly."
Cons: "Bag drop was unnecessarily slow with long processing lines. The gate area and on-boarding process was a zoo. Business Class seats (opposing design) were spartan and relatively uncomfortable. My upstairs 50B seat viewed directly into the wash room which made sleeping impossible. Food was not good. Overall, this is the weakest Business Class experience of recent memory especially for a newer wide-body aircraft."
Pros: "The crew, the movies, and window seat"
Cons: "Didn't like how tight the flight was. Way too compact and 3 seats near window seats makes it so uncomfortable."
Cons: "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me...my husband's jaw dropped, he saw it too. It was unbelievable how rude they were."
Pros: "Excellent friendly crew, was able to get rest on an overnight flight with my wife, good selection of movies."
Pros: "Entertainment system in Economy is really good, big screens and also plug point and usb points for charging."
Cons: "Aisle is cramped so that you get nudged when trolley is being carted up and down. Food was pretty rubbish most of mine went to the bin (this is a terrible waste, rather not get served this and bring my own on board)."
Pros: "The crew was very efficient and friendly while handling everyone. Flight was smooth, food was good. I went to the wrong terminal and did not know that the advertised finair flight was actually American Airlines, the AA ticket counter attendant went all out to make sure I made it to the gate. All this with less than an hour before departure."
Cons: "I went to the wrong terminal, the email ticket had finair in large print and in smaller print indicated American. Luckily I was able to literally run and make my flight. Would be better to more clearly indicate actual airline."
Pros: "I liked the crew, they were nice and tried to help, food and refreshment was good."
Cons: "1) Flight from Dallas delayed and caused me to miss the connecting flight from London to Vienna. 2) Monitor for the entertainment not working AT ALL. Crew tried to reset it multiple times, but it didn't help. So flight was longer due to delay and I was looking at the BLACK SCREEN entire time. 3) I attempted to read my book. Since it was a night flight and overhead lights were off to prevent disturbance, I needed to use reading light. Well, the reading light was not working. I called a flight attendant to assist me. She tried to help me, but confirmed that it was out of order. 4) There was not information regarding terminal for my connecting flight. Captain kindly referred us to look up this information on our individual screens. Mine was not working, neither was the screen of the passengers next to me. Not helpful at all."
Pros: "Clean and new airplane. Crew was very nice"
Cons: "People in front of us were reclining the entire time and our seats right behind them were tight. Did not like having to pay extra for seats"
Cons: "We boarded on time but were kept waiting 2 hours on the runway The entertainment system was broken so no screens worked the whole flight! Terrible,"
Cons: "The chicken dinner was not good. Also the sound on seat computer was not working and on a 11 hour flight it is terrible."
Cons: "The woman in front of me pushed her seat all the way back. The people behind me were from Africa, and they talked really loudly. They didn't need to yell. Finally, why does American Airlines load the plane with the people who sit at the front first? It makes NO SENSE. Put the people who sit in the back on first. That way, you don't have to try to get past people in the front who are still trying to load their stuff or get seated. There has got to be a more efficient way of getting off the plane. We stood and stood waiting for passengers to get their stuff and disembark."
Pros: "Short flight times, lovely staff , food and wine ok, not so crowded so more space"
Pros: "Eventually we made it"
Cons: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
Cons: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
Pros: "The flight was comfortable and kept to schedule."
Cons: "AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent."
Pros: "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
Cons: "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."
Pros: "The upgrade to main cabin extra was worth the cost. Extra leg room, entertainment options, and room to breathe when the passenger in cent leans all the way back made a long flight more than bearable. The crew handled themselves and us very well."
Pros: "Fantastic customer service - from lounge to arrival gate. Unlike BA this airline does recognize its frequent flyers and upgrades us often to business. I fly a lot - Executive Platinum - and this makes a huge difference."
Cons: "My connecting flight LHR to AMS was on BA and they really droped the ball compared to AA."
Pros: "I was in a seat in coach that was appalling. (28C?), one row behind the exit row seating. I am only 5' 8" but could not cross my legs. The guy to my left was KNITTING, so was constantly jogging my arm which I carefully had kept inside the armrest on my side. I will avoid flying in a BA 747 in future. Even Business is awful on those jets. I flew in Business once, and thought the head to tail layout was the worst I have experienced. I pulled down the joint divider and thought the person in the next bed was dead, he was lying there with his arms crossed over his chest! It's time to update the 747's or retire them."
Cons: "The pathetic little 4.5" times 3.5" screen in the seatback was a joke in today's environment."
Pros: "Crew was excellent but it was literally the most uncomfortable plane ride I have ever been. There was even an empty seat in the middle and I couldn't sleep at all. The seats were super shOrr and the headrests sucked"
Pros: "The Boeing 777 200 was refurbished with the new business class pods"
Cons: "Modern cabin space"
Pros: "The movie screen was not working but fortunately no one was sitting next to me so I could move over a seat."
Cons: "I would have liked a second cup of coffee as the coffee was better than most airplane coffee. No one appeared with refills, however."
Pros: "Crew was friendly and courteous."
Pros: "The entertainment system and hardware of the plane is pretty good."
Cons: "Staffs' interaction with customers. Perhaps be more attentive from time to time."
Pros: "Crew attentive and always offering refreshments."
Pros: "Seats were the most uncomfortable I've experienced in years"
Pros: "The crew and the food was good."
Cons: "Flight was delayed and one of our bags was left in London."
Pros: "I am Premier Silver on United, so boarding was easy and the flight attendants were very nice."
Cons: "When I purchased this ticket on Kayak, it was advertised as "Economy" and confirmation was also "Economy" however, United Airlines only recognized as "Basic Economy". This prevented me from using my free upgrade to Economy Plus. It also prevented me from selecting my seat and I got a seat I didn'"
Cons: "Cabin temperature was set too high that caused dryness"
Pros: "Meals were good, good service, complimentary food and drink at good intervals"
Pros: "IT WAS UNEVENTFUL WHICH IS WHAT YOU WANT. CREW WAS VERY NICE AND NO CRYING YOUNGSTERS."
Cons: "Booked to fly Lufthansa & instead found out that it’s United. Very disappointed. Felt like being lied/deceived. But it was a safe flight & on time."
Pros: "Fast service"
Cons: "Delays were horrible and were extensive. Always seems to run into a delay or a problem when leaving the home airport"
Pros: "The controlled and orderly way when boarding."
Cons: "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
Pros: "The crew were competent, friendly and helpful. The back of seat entertainment was very good, with a lot of new releases. When the flight was delayed the pilot did come around and speak to passengers, which I appreciated."
Cons: "The flight was delayed and we were not given any information about what was going on."
Pros: "The service was excellent and the food choices were great. I enjoyed several hours of dimmed lighting, which helped with sleeping and kept my five year old daughter calm. The staff were friendly and helpful."
Cons: "One irritation was that the temperature of the plane was too cold and we have a/c blowing in our faces most of the trip. We couldn't control it from our overhead fans, so we were a bit chilly."
Cons: "Not much choice of good movies"
Pros: "TV and movie choices should be according to 2018 instead of1980. Also TV should be from running Era"
Cons: "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."
Pros: "Despite sitting in the middle seat and being well over 6 feet, there was room."
Pros: "Decent flight, can’t complain, pretty much empty."
Cons: "laberithine process to get my boarding pass. Booked on Kayak with last minute on a Luthanasa flight operated by United. Basically had to call all three in order to get my boarding passes as the website didn’t work. Really confusing."
Pros: "Boarding speed was too notch."
Cons: "I can't blame United for this, but we had to circle around Heathrow a couple of time and even had to perform and emergency pull up because there was an airplane still on the landing strip."
Pros: "Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands."
Pros: "Entertainment and leg room brilliant!"
Cons: "Good was disgusting"
Pros: "Very nice people working and good service."
Cons: "Delayed for so long! 5 hrs"
Pros: "Getting back to the UK"
Cons: "When booking with Lufthansa I don't then expect to be on a united airlines flight Terrible customer service and substandard old uncomfortable aircraft"
Pros: "Clean aircraft good entertainment, cockpit crew polite"
Cons: "The check in staff were unbelievably rude nearly looked and were abrupt and dismissive to a simple question. The cabin crew looked scruffy, and clearly had a lack of pride in their job and presentation. This is the first time I have ever flown United and I must say I would avoid flying with them again if possible, which is a shame and the aircraft and the entertainment on board were good"
Pros: "The check in was good. The craft was clean."
Pros: "The flight attendants were cheery and quick with their service. Was very impressed."
Cons: "I was sitting in the row behind the extra leg room seat. When they were fully reclined, I could not open my laptop fully, so I had to work with my laptop screen angled toward me. The seat back entertainment screen was impossible to see when the seat in front of me was reclined as well, and the screen did not adjust/tilt. Worst of all, it was extremely difficult to get out of the seat."
Pros: "Improve the food and be ahead of the best"
Pros: "Again could not fault staff and quality of flight services, luckily space to sleep so fantastic flight."
Pros: "Brisk, efficient cabin crew served food and drink quickly then left us alone to sleep."
Cons: "Flight delayed by 75 minutes "awaiting plane". 20 minute wait when finally arrived at Heathrow for steps down to bus to take us to terminal."
Pros: "The flight was on time."
Cons: "The staff had no meal for me despite me having ordered one. The entertainment system wasn't working and neither was the wifi to allow you to watch on your own device. Old planes with uncomfortable seats. Really poor airline."
Pros: "Great crew."
Cons: "Food quality could be improved upon (less sugar and carbs, more fresh vegetables/fruits)"
Pros: "Crew were amazing, so friendly and helpful Entertainment system was so so good Landed early"
Cons: "Overnight wasn't the easiest flight in the seats Serving people coffee when others are probably trying to sleep probably wasn't the wisest idea either Pre flight queue system is just baffling"
Cons: "Was surprised to receive dinner and wished they had not served so we could have more quiet time."
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Pros: "It was an efficient flight. My only suggestion is for the flight attendants to receive some training on the finesse of service. They could be abrupt and mechanical rather than service oriented."
Pros: "Flight attendant service was great."
Cons: "I'm tall and the seats are cramped."
Pros: "The crew and captain were amazing dealing with us during a terrible, late night delay. They constantly kept us updated about what was happening and were constantly walking around to ensure all of our needs were met."
Cons: "The plane was absolutely horrible. Two bathrooms and the in-flight entertainment did not work as well as most reading lights. A door sensor wasn't working correctly which cost us another hour of waiting for a technician to come and repair/reset the sensor."
Pros: "I had the worst experience."
Cons: "My flight was cancelled in Munich and I was rerouted to Rome, Italy. In Italy they didn't find my ticket and I was made to wait an extra 4 hours. My carry-on bag was taken in London, as there was not enough room on the fight to Munich, but then when I finally got to Cairo, one day after I was supposed to arrive, both bags were lost and I stayed one week without anything. I missed an entire day of my vacation because of the cancellation and confusion in Rome. I am a Gold Star Alliance member and this was the WORST flight in I have ever taken in my LIFE!"
Pros: "Friendly staff. Great customer service"
Pros: "Flight was on time, except that we had to wait a few minutes for more oxygen to be boarded because the flight was completely flow (overbook in fact)."
Cons: "Both my daughter's and my seats were broken. We were not given seats until just before boarding, luckily they were together."
Cons: "I upgrade to premium economy. This gave me a seat with legroom -but one that did NOT RECLINE ... on a night flight. I am very unhappy. It was not made clear when I upgraded (must have been very small print). I feel ripped off"
Pros: "United wifi app allows you to watch some film and tv on demand, if you've downloaded the app in advance. Staff nice."
Cons: "Seatback screen the size of an original iPhone, possibly smaller - and no on-demand content to be viewed on it, the movies play when they play. Most TV series available on the app have only one episode. Overhead baggage bins are TINY. Most normal carry-ons won't fit at all in central bins, and some not in side ones either. Expect a fight over them if flight is busy. Large IFE box under every window seat in economy."
Pros: "Nothing at all."
Cons: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
Pros: "Good service, helped me make my connection"
Cons: "I'm 5'0 tall and the seats are tiny even for me. Which is pretty bad."