The baggage claim took FOREVER
Crew and staff was friendly. Flight took off late because airline let people bring in too many carry on items and they tried to overstuff overhead bins. Where’s the overhead bin police when you need them???
Pros: "Friendly crew, efficient."
Cons: "Check in with partner airline was super glitchy"
Cons: "Nothing, actually."
Pros: "The staff was was friendly and helpful. The flight smooth. Everything was good."
Cons: "We were 1.5 hr delayed"
Pros: "Very accommodating. I am always pleased with Hawaiian. The hospitality and aloha spirit was fantastic."
Cons: "I lost my wallet (personal) lol. Everything hawaiian offered was superb"
Cons: "I don’t like the way they load the plane at all"
Cons: "While they say it has entertainment unit they don’t tell you that you have to pay for it and you have to purchase ear phones as well. Had seat 43E it doesn’t recline, pocket at back of seat broken, delayed 2hrs due to faulty PA system and compensation was a free punch cocktail."
Pros: "Check in was very friendly and efficient."
Pros: "The distance to Hilo."
Cons: "The boarding process."
Pros: "Complimentary Guava Cocktail at the end of the flight, friendly crew staff, excellent boarding system, great pilot"
Cons: "Most movies were “paid” selections so I didn’t even bother, seats were very narrow even for a shinny person like myself. It seems that they installed more row of seats than much needed restrooms. They only had two in the back, only two in the middle of the economy section, I don’t know about the coach class and the first class cabin but as far as the economy class that was it, and that’s terrible. That is less than a half restrooms normally available on other carrier I’ve known. They should learn from ANA or Canada Air. The cabin temperature seems to be rather cold throughout the flight, yet there was no pillow (only paid one) nor blanket available."
Pros: "Need more TSA inspector and more conveyor to keep the line going to all gates."
Pros: "The Service, crew and flight were all good, very good landing."
Cons: "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"
Pros: "I liked that the flight ended."
Cons: "They undersold the flight and made us get iff the plane and wait for another. It was pretty obvious, but they claimed ‘maintenance issues’ as the reason. My guess is so that they wouldn’t have to give us anything for the inconvenience. Shady. I was looking to get a decent meal on my layover in Honolulu but instead I got a power walk workout in trying to catch my next flight. The food was pretty bad. No Baileys for my coffee? Bad Airline. Bad."
Pros: "Great service, not many people on the plane, so we got on an earlier flight."
Pros: "Airbus. Smooth ride."
Cons: "Switching from Alaskan Air to Hawaiian Air in San Diego is near impossible. I got off at 9:25am and had to run out of the airport and down to another terminal, go through security again and run to gate 51 from gate 10. It is near impossible for someone who can’t sprint. I was the last one to board. Lost my window seat and luggage didn’t make it. In Honolulu I found out luggage hasn’t made it for at least three other couples flying out of BWI with these connections. This combo should not be offered when people select flights."
Pros: "Friendly relaxed check-in attendant and steward."
Pros: "it was great. did not have to wait long at the gate."
Pros: "The staff were above and beyond. Organized, on-time boarding. The pilots were great. The seats were nice. The tropical beverage offered was lovely. We had a toddler on board a few rows up who either screeched or cried the whole time, as in 5 of the almost 6 hour flight. A REMINDER TO BRING YOUR EARPLUGS. The parents did their best, and at one point I was in the aisle with mom and baby during some turbulence and the child got sick. I let the attendant who was serving drinks know about the situation and he didn't miss a beat and helped mom and baby recover, and got the area cleaned up. It might not sound like much but it was the above and beyond that most people don't realize flight attendants take care of routinely. I appreciated that."
Cons: "The sugary breakfast. I was so surprised that literally nothing in the breakfast did not contain lots of sugar. The bread was inedibly sweet, the nonfat yogurt was overly sweet and had a weird chemical taste. Please at least low fat. Grapes, one of the highest sugar fruits, were the only thing I was able to eat. Please consider offering low/no sugar breakfast options, and wheat free options. I would have loved a hard boiled egg and some cheese and fruit. Couldn't really figure out the entertainment screen. Couldn't get the movies to load. I wasn't that interested in the screen but others might be. Tip: the jack is in the armrest."
Pros: "Kind crew"
Cons: "No entertainment, no snacks"
Pros: "Staff were friendly"
Cons: "aircraft was old and small for the distance and seats had zero legroom. Nothing good to watch in way of movies."
Cons: "When I checked in i asked the agent to help me board early since I was carrying a fragile musical instrument. She said check back later. I had no seat assigned and was told I would be seated after all families were taken care of. I waited and waited and finally when everyone was boarded, I checked one last time because I was the only person left in the waiting area and the gate agent totally forgot about me. So she assigned me to a seat that had a wall in front of it and no storage space in the seat in front of me. I was livid. Thankfully I didn’t have to check the instrument but the hassle was a nightmare I really wanted to avoid."
Pros: "It was super quick and uneventful, just like I like it."
Pros: "The food and hospitability"
Cons: "Entertainment options were few and outdated"
Pros: "I like to being an honolulu for a while"
Pros: "Honolulu to San Fran left on time and arrived a little early. My hip had started to hurt so they gave me assistance and arranged for assistance to meet me at my final destination. I had roughly 1 1/2 hrs between my three flights and it all flowed like butter."
Cons: "No coffee when we woke up in San Fran, but once in the terminal I used one of the excellent concession stands. Perhaps a compromise could be serving the coffee that comes in 12oz cans. Ito- En? is the brand. Simple choice- comes with or without milk.Ice coffee is better than NO coffee."
Pros: "it got me there"
Cons: "paid entertainment, very little food"
Pros: "Free wine! Easy to reach USB charging port!"
Pros: "We took off early and landed early. Maybe 10 minutes early landing. Departed 7 minutes early. No entertainment to evaluate. Flight was too quick."
Cons: "Cramped space, but the flight was so short your legs didn't have the chance to cramp up."
Cons: "I didn't like going to Honolulu to get to Kahului from Hilo."
Pros: "Short flight, friendly staff, comfort OK"
Cons: "It is has been disappointing to fly from hawaii to mainland without entertainment (or having to pay for a screen to use). Cutting things like this to make a little more money decreases customer satisfaction."
Pros: "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"
Cons: "The service in the plane was non exsustance and no food or entertainment. The Hilo airport has no lounge and no good food or shopping."
Pros: "on time very short flight"
Pros: "Blanket and pillow a nice touch"
Cons: "No dinner. And no free entertainment during the flight"
Pros: "The crew was friendly, and I appreciated the in-flight meal."
Pros: "Crew, space on plane, leg room."
Cons: "Didn't have soda."
Pros: "Lots of delays"
Pros: "The crew was wonderful..."
Cons: "Feeezing cold (the better to rent $10 blankets), not enuf leg room for a human), noisy, awful food. I remember when Hawaiian Airlines was motivated by aloha; now it's greed that drives this company. I hope I never have to take another flight."
Pros: "Excellent service, comfortable seats, good food."
Cons: "Entertainment system is not good. $8 to watch a movie. Should be free as other international and trans Atlantic/pacific airlines offer."
Pros: "the first class seats were nice but there was no recline to them at all. and the drinks were very good."
Cons: "just the biscoff cookies? what happened to pretzels?"
Cons: "Your announcements are redundant slow enough I felt as if you think we're morons. You charge for movies allow them to start then promptly interrupt them for 5 minutes! You push credit cards like condominiums at a Mexican resort without the free drinks or trip. I've been living and working in the islands for years and will be avoiding your mainland flights when possible."
Pros: "Hawaiian Airlines consistently deliver top-quality service for economy class. The flights are more comfortable than the average, the crew is always very pleasant. I also appreciate that they make an effort to be eco-friendlier."
Cons: "I wish they had bigger range of food option. The entertainment system is not that broad but I don't mind, I can entertain myself on a flight."
Pros: "The crew were wonderful and the captain made a landing so perfect we didn't know we had landed!"
Cons: "The food was disappointing. The sandwich in particular was dry and tasteless. Other passengers mentioned this too."
Pros: "It was smooth! Mahalo"
Pros: "The ground crew and flight crew were great."
Cons: "Would have appreciated easier steps (lower risers) for boarding. Arthritic knee makes it hard for me to manage the high risers between steps. Also having armrests would have made the flight more comfortable."
Pros: "I loved the small craft and easy boarding."
Cons: "Flight is a little slower with a smaller plane, but that was expected."
Pros: "The easy quick comfort"
Pros: "So fast and friendly crew. So much easier to fly to Morgantown, instead of driving. Plus the views from above are so great."
Cons: "Flight could not be better for a commuter connection."
Pros: "Easy passenger seating, and smooth flight"
Cons: "No restroom!"
Pros: "Awesome crew. Simple check-in and boarding. Beautiful, scenic views. A+!"
Pros: "Flight is quick and very smooth. Very pleasant pilots."
Pros: "The flight was smooth and relaxing"
Pros: "Loved the personal service and the view! Smooth flights!"
Pros: "Never flew on a Cessna, loved the scenery!"
Pros: "Vary friendly staff!"
Pros: "Very friendly staff!"
Pros: "Flight was on time and super smooth. No baggage hassles and as we weren't completely full, I actually had leg room. Pilots and airline staff were super professional and courteous. Beats driving any day!"
Cons: "No cons"
Pros: "Exactly what I needed, decently priced flight to save hours of drive-time and minimal headache. Yep - smaller plane, smaller airport but anyone not knowing that will be shocked by many other facts in life. Friendly staffers on sire as well as in the cockpit. Well pleased!"
Pros: "No long lines. Easy to talk with pilots. If you make it, your baggage will make it!"
Cons: "Small plane is a little more subject to bumps and turbulence."
Cons: "They cancelled my flight for no reason at all."
Pros: "I was so upset, tired of being lied to and running through airports to make a connecting flight, I can't think of anything I liked."
Cons: "Since I bought my tickets through Kayak, when my flight was canceled the night before I was to leave, it took Hours to get the ticket problem straightened out with me on an earlier flight. I was called back by Kayak minutes after I finally got off the phone to be told That flight was now canceled. Another hour on the phone to get to a 3rd flight arranged. I arrived early and saw everyone sitting around, went to the counter to be told this flight was now delayed. Also was told that the EARLIER Flight I had been changed to, Went off on Time! So I was Lied to. Waited hours as they moved the departure time 4 times! Went through an agonizing security search. Took an hour in a freezing plane to get to Pittsburgh. Missed my flight OF Course and had to pay money for a ticket change and go stand by, barely getting on a connecting flight. I call it the Travel Day From Hell!!!"
Pros: "Not being a person that likes flying this was the coolest experience I ever had. All I had on my mined was to get to Pittsburgh to see my daughter. Didn't know what to expect when I got to Lancaster but it was really easy. I'm going to do it again. Hour and a half plan ride is better then 15 hour drive"
Cons: "Really can't think of anything. I should up 2 hours early to figure out what I need to do and everyone from southern airlines and the TSA took care of everything."
Cons: "The flight never occurred and wasn't told."
Cons: "Return flight home was cancelled and not communicated. Poor customer service to find out about a refund. Never flying with southern again."
Pros: "Absolutely nothing."
Cons: "I had this airline booked several times (4 flights to be exact) and every. single. time. the flight was either cancelled or changed in some way. In the first instance, the second leg was moved three hours ahead, causing the second leg to depart before the first one, so I had to cancel it. In the second, the first leg was moved three hours before the initial departure time, and I had to cancel it due to scheduling issues. The third time I tried to take this airline, the first leg was cancelled completely and in turn my return flight was also cancelled. Each time, they informed be THE NIGHT BEFORE the flight was supposed to leave that it was either cancelled or modified. Had I not booked all four of these flights at once months in advance, I wouldn't have booked it again after the first instance. Do you know how expensive it is to find alternate transportation THE NIGHT BEFORE you are trying to travel? I will never attempt to fly this airline again. They have a lot of work to do to gain the trust of their passengers and they are not doing it right by any means in my opinion."
Pros: "Absolutely nothing!"
Cons: "I never even took the flight - the layover was moved ahead by two hours THE DAY OF THE FLIGHT causing me to cancel my flight, since the layover was then leaving before my first flight even took off! At that time, alternate flights were >$250 one way and I HAD to be at my destination the next day for a wedding. Southern Airways caused me hours of time spent planning and additional money to find alternate transportation. WOULD NOT RECOMMEND -- I am never flying with this airline again!"
Pros: "Received full refund for ticket."
Cons: "Flight was cancelled with no reason provided."
Pros: "The price of the ticket was very reasonable."
Cons: "I traveled with a colleague from Dulles to Morgantown. Three issues arose: 1. We could not find the ticket counter at Dulles, and no one we asked knew where it was. This could easily be resolved by adding info about how to find the counter to the airline website. 2. My colleague's return flight was canceled and she was never notified. 3. When I went to check in for my return flight, I was told that I was not on the boarding list. It took 30 minutes to get me added to the list even though I had my confirmation. When I asked for an explanation the man at the ticket counter shared: "They're crazy [the customer service]. This happens all the time." Complete incompetence."
Pros: "Great Crew, very pleasant. It was nice to be away from all the frustrations common in the main airports and to get to wait with my family right up to boarding time."
Cons: "The plane left over 4 hours after departure time. It also took a while to figure out that this airline is not based within the main airport (at both DFW and MEM airports at least) and the address for the actual boarding place was not included in any communication prior to the flight. No compensation for inconveniences caused."
Pros: "Everyone was super friendly"
Cons: "I was the only person on the flight. That was kinda weird. But it was a smooth, easy flight and I would definitely use them again."
Pros: "I just loved Southern. It was so easy. I avoided the hassle of the main airport, the parking problems and the waiting in line. Everyone was so friendly. I will definitely fly Southern again!"
Pros: "The crew was nice and comforting. I was nervous because it was my first time on a 9 seater plane but the ride was surprisingly smooth"
Cons: "I never even ended up on the plane. The departure time came and went with no communication from the desk agents I was sitting 10 feet away from. No communication about the flight being delayed was given until I asked. It was 3 hours later when they unceremoniously cancelled the flight. And because it was weather-related I didn't receive any of my money back. Worst travel day ever."
Pros: "PERSONAL TREATMENT!"
Pros: "The flight was cancelled No apology or compensation"